Working as part of a busy underwriting team, dealing with customers requested call backs, providing updates to our dealer partners and ensuring we have the staff to meet the customers' demand
Responsible for the team’s daily capacity. This means communicating between teams, organising lunches etc. and making sure we have the staff available to meet customers’ phone calls
Manage and take responsibility for own performance and give feedback to team members where required
The first port of call for customer contact. This means dealing with all customer replies and managing your days’ work in an organised manner
Oversee customer applications requiring cross-functional collaboration, ensuring efficient coordination and timely progression
CMDA - Level 6
Obtain a Management Degree at Nottingham Trent University
Training:
Chartered Manager (degree) Level 6
Nottingham Trent University
Recall days (the days learning at NTU) will be 2 days every 5 weeks
Training Outcome:Progression path to Underwriter when the time is right.
Also, option to progress into a leadership position.
Internal sideways moves also an option.Employer Description:First Response Finance are a UK Based Sub-Prime Car finance company with a strong people centric culture. We offer Hire Purchase loans on second hand vehicles to customers around the UK. Our Vision is People-Service-Profit. By focusing on our people, they deliver and improve the service they offer, which leads to profit naturally.Working Hours :Monday to Friday 09:00 - 17:30
1 in 4 Saturdays 10:00 - 16:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
