Duties will include:
Helping to provide consistent and high-quality customer service in the Paul Hamlyn Library as well as helping to create learning materials to support the learning activities of UWL schools and colleges
Administration of reading lists and support of print and digital collections processes
Get a taste of Library and Information work and get your career off to a great start with a Level 3 qualification. Alongside providing front line help and support to our students, academics and researchers you will have a range of other cross library tasks in all three of our teams.Training:The apprentice will complete their Library, Information and Archive Services Assistant Level 3 with Training Provider, Westminster Adult Education Service (WAES). They will be employed 5 days a week by the UWL but receive 1 day off a week (20% Off the Job Learning) for their apprenticeship studies.
Apprentices will attend 1 in person taught session per month at a WAES London site and 1 online taught session a month via Teams. The alternate weeks they will do self-directed learning at home.Training Outcome:Potential to move to a permanent Grade 3 Customer Experience Assistant or Grade 4 Assistant Librarian or Customer Experience Supervisor position within UWL Library Services. Alternatively, this qualification and experience will lead to similar opportunities in other types of library and information services.Employer Description:The University of West London was the Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024 . Our Library Services have been awarded Customer Service Excellence accreditation; national recognition of the high quality of the services we offer to students, academics and researchers.Working Hours :Working Week Details. 09:00 - 17:00 Monday - Friday. However, staff members maybe asked to cover evenings until 20:00 and weekends from 1200 - 18:00 with time in lieu provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
