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Product Development Lead
Fortuna Healthcare was originally established in 1995 as an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is now the wholesale arm of Fortuna Group (London) Ltd, a successful healthcare services company based in Enfield, London. The company has an exciting new opportunity to work in a product related supervisory role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant. JOB SPECIFICATION:Job Title: PRODUCT DEVELOPMENT LEADReporting to: SALES & MARKETING MANAGERLocation: FORTUNA HEALTHCARE: UNITS 3-4 CROWN ROAD, NORTHGATE BUSINESS CENTRE, ENFIELD, LONDON EN1 1TGStart Date: May 2026Hours: 8.30am – 5.30pm > MONDAY – FRIDAY **Part-time role to be consideredSalary: Basic Salary £40K / Annual Bonus / Benefits Package This is a key role within the company’s Sales & Marketing Department and is integral to the strategic activities of the business as a whole. The successful applicant would work closely with the company’s Sales & Marketing Manager to focus on the following key areas of responsibility:JOB DESCRIPTION:Sourcing and Development of New Products: Liaison with the Sales & Marketing Manager for the sourcing and introduction of new products (Fortuna & non-Fortuna brands) from the UK and international suppliersMarket research including use of the internet and regular visits to pharmaciesTrade Exhibitions – UK and international Product Marketing: Management of new and existing pharmacy retail packaged productsCompile market data for potential new productsCommercial analysis: cost, profit, MOQ, investmentProduct assessment: quality, aesthetics, feedbackDevelopment process of the packaging artworkSupport with the launch process of new productsOngoing analysis and market comparison of competing brands + promotions.Working alongside colleagues to ensure the relevant product information processes are kept up-to date including SkooCloud, C & D and EPOS barcode dataWorking alongside colleagues to ensure support for the salesforce with regard to the sales tools required which would include presenter booklets and brochures Product Training: Supporting the salesforce with any relevant product training especially around the introduction of new products Analysis of Potential Suppliers for Assessment Purposes: Virtual manufacturer and factory visits both in the UK and internationalFinancial stabilityEthical / legal standardsEfficiency and expertise Refresh of existing lines: Regular review of existing ranges with a view to improve marketability through pricing and packaging refreshes. Review of discontinued and obsolete lines: Regular review of discontinued and obsolete lines with a view to clearing all slow-moving products through stock clearance houses Product OEM Branding: Enabling new customers to create their own bespoke brand, design, and packaging solutions Regulatory Compliance: Understanding of regulatory procedures to ensure full statutory CE/UKCA compliance for new and existing productsLiaison with company consultant for the maintenance of product technical filesCollaborating with our worldwide suppliers obtaining documentation for technical filesSupport in the maintenance of a Quality Management System Trademark Support: Support with the company’s various trademark registrations both at UK level as well as internationally Applicants for the position should be self-motivated, able to think strategically and identify ways of adapting to an evolving pharmacy sector landscape; they should also be able to command trust and possess excellent interpersonal skills. The successful candidate will operate within a progressive working environment with excellent future prospects.JOB SKILLS SET: Applicants should have experience of managing the buying function internationallyApplicants should be articulate and possess excellent interpersonal and analytical skills for dealing with customers/suppliers/colleaguesExcellent administration and IT skills are required for the role If you feel that you would be successful in this role then please e-mail your CV, together with a covering letter with details of your current and expected package to the link provided.DISABILITY CONFIDENT: Please note that Fortuna Healthcare is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome.DIVERSITY COMMITMENT: As part of our company’s ongoing efforts to reflect our diverse customer base we at Fortuna Healthcare are actively seeking to hire candidates from all backgrounds. ....Read more...
Practice Manager
A new opportunity has become available for a Dental Practice Manager to join a well-established, fully PVT dental practice located in Barnet, EN5. Start date – As soon as possible. This role is to work full time, 5 days per week including alternate Saturdays (with a midweek day off in those weeks)Working hours will be 08:45 – 17:45. Role overview:Hiring a Practice Manager to lead the day-day running of a premium dental practice, balancing patient experience, team wellbeing and commercial outcomes. They are looking for more than operational capability, they value leadership maturity, emotional intelligence and integrity. Experience & Qualifications:Essential: Prior Practice Manager experience in a UK private dental settingsA meaningful track record of direct reportsPost-GCSE qualificationsAble to work alternative Saturdays Strongly preferred: Background from a corporate environment, with the discipline to run a practice end-to-endDentally trainedManagement qualification or formal leadership development Essential capabilities: Confident, credible leadership style — able to motivate, challenge, and develop othersProven experience handling people matters: performance improvement, absence management, and team developmentOrganised, structured, and solutions-focused, with consistent follow-throughPatient-centred mindset with the confidence to manage concerns and complaints effectivelyWorking knowledge of CQC complianceStrong grasp of KPIs, performance management, and commercial targetsStrong understanding of practice-level financials, including revenue drivers, cost control, and budget oversightPrevious experience in private dental or private healthcare settings What the role looks like day-to-day The successful candidate will: Lead day-to-day practice performance across people, patients, and commercial outcomesDevelop the multidisciplinary team, setting clear expectations and ownershipTrack and manage core KPIs including chair utilisation, treatment conversion, revenue, and patient experiencePartner with Treatment Coordinators and clinicians to optimise the patient journeyOversee diary management, balancing productivity with a calm, high-quality experienceMaintain regulatory compliance and ongoing CQC readinessManage costs, stock, and budgets in line with business targetsOwn operational processes, spotting risks early and driving improvementsResolve patient feedback and complaints with care, professionalism, and paceSupport local growth through marketing activity and community engagement About the practice:Consisting of 3 surgeries, they are fully equipped and computerised. Established 7 years ago. Requirements: Available to work on site everyday.Legal right to work in the UK (Cannot offer sponsorship)Must have Dental PM experience.Must be able to work alternate Saturdays.Patient Centred mindset.Comfortable with KPI lead management.Job stability.Must be able to work 08:45 – 17:45 Salary – Dependent on experience and will be discussed further. ....Read more...
Security Duty Manager
Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.The Security Duty Manager is responsible for the on-site supervision and operational management of live events hosted at the PNE. This position plays a critical role in ensuring the safe, efficient, and professional execution of events, while upholding organizational standards for staff performance, guest experience, and incident response.The Security Duty Managers is expected to exercise sound judgment, demonstrate strong leadership, and proactively address operational issues independently, escalating only when appropriate. This role requires demonstrated experience managing a diverse portfolio of public events, regardless of scale, audience profile, or operational complexity.Why join our Team? Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year? In your role as Security Duty Manager, your primary accountabilities will be to: Pre-Event: Attend and actively participate in pre-event briefings to obtain and understand relevant event details, schedules, security plans, and special considerations.Conduct pre-event site walkthroughs with management to identify and address any safety or operational concerns.Verify that all assigned staff comply with uniform and deportment standards prior to deployment. Event Operations: Serve as the primary on-site point of contact for operational issues during events.Ensure staff adherence to established policies and procedures.Monitor staff performance throughout the event and address minor infractions in a timely and professional manner.Respond to guest inquiries and concerns promptly and effectively.Oversee crowd control measures, access management, and emergency response readiness.Collaborate with internal departments (e.g., ticketing, first aid) to resolve emergent issues and ensure smooth event flow. Incident Management & Reporting: Handle routine disciplinary matters independently, including issuing verbal warnings and reassigning staff as needed.Escalate significant incidents involving safety, misconduct, or potential legal, financial, or reputational impacts in accordance with escalation protocols.Complete thorough, accurate incident documentation and submit all required reports within designated timelines. Post-Event: Lead or participate in post-event debrief sessions to evaluate operational performance and identify areas for improvement.Provide constructive feedback regarding staff performance to relevant supervisors and managers.Submit comprehensive incident reports, event statics reports, staff performance notes, recommendations to inform future planning and training, and post-event summaries. What else? Minimum 5 years experience in the events industry is requiredActive Advanced Security Training (AST) License is required.Proven experience in operational management of diverse public events.Demonstrated ability to problem-solve and make independent decisions in dynamic environments.Strong leadership skills with the ability to motivate and hold staff accountable.Excellent interpersonal and communication skills; comfortable liaising with internal and external stakeholders.Ability to maintain composure and professionalism under pressure.Familiarity with crowd management principles, basic security operations, and incident escalation procedures.Availability to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.Successful candidates must undergo a Criminal Record Check. This position is integral for delivering safe and successful events for the PNE and its guests. Duty Managers are expected to exemplify the organizations values, demonstrate accountability, and contribute to continuous improvement initiatives.Who are you? OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $29 - $30.90 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Trainee Sales Executive Apprenticeship
Your main duties and responsibilities will include, but not be limited to: Deliver excellent customer service in line with Banks Homes processes and policies. Assist the Sales Executives to follow up all customer enquiries (website, telephone, email or walk-in), supporting with conversation to site visit or appointment. Effectively and efficiently capture customer details and record accurately within the company systems. Support Sales Executives to ensure timely follow-up of all enquiries. Build strong relationships with customers, colleagues, and external stakeholders. Build an awareness of the local housing market and economic conditions. Demonstrate comprehensive local knowledge, including amenities, schools, transport links and competitors. Travel to all designated developments to undertake pre-booked customer appointments. Build a detailed knowledge of all relevant Banks Homes house types for the development. Undertake training conducted by the Sales Manager and Sales Executive to utilise our sales methodology, schemes and incentives. Following the training, you will then be able to effectively close a sale. Proactively sell personalised homes through customer extras, and manage implementation across all reservations to drive additional profit for the company. Meet the agreed sales targets, including reservations, exchanges, and completions, within the required timeframes in agreement with the Sales Manager. Ensure the health and safety of customers, colleagues, and all site visitors in line with legal requirements and company policies. Maintain consistent use of appropriate personal protective equipment, including a personal alarm, at all times while at work. Training:In this role, you will gain hands-on experience whilst working towards a Level 4 Sales Executive apprenticeship. Throughout the apprenticeship programme you will engage in on-the-job training, coursework and assessments that will support your development. To be successful, you should fully engage with all elements of the apprenticeship and represent the organisation positively both in the workplace and at college. You will report to and work closely with the Sales Manager. In addition you will work closely with Sales Executives, Sales and Marketing Director and liaise proactively with the other internal departments, i.e., commercial, construction, communication, technical and marketing teams, as well as external stakeholders and partners to ensure that sales targets are achieved and exceeded. You will work under the guidance of your course tutor to support your development and progress in conjunction with your line manager and our Group Learning & Development Manager. Regular communication with the course tutor will be essential to ensure alignment between on-the-job training and academic requirements. You will be expected to attend scheduled reviews and provide updates on your learning, performance, and coursework. You will spend the majority of your time on housebuilding sites you are assigned to and you will be required to work weekends. There may be a requirement for you to occasionally attend meetings at our Head Office, Durham and our office at Harewood House, Leeds. Training Outcome:Upon completion of the L4 apprenticeship, you will progress on to becoming a Sales Executive.Employer Description:Banks Homes is part of the Banks Group. Established in 1976, the Banks Group is a family business with a rich history in the development sector. We operate in a range of business areas, including Banks Property, Banks Homes, Banks Mining and Banks Plant Solutions. We’re responsible for a range of developments across the north of England, Yorkshire and Scotland. The Banks Group works closely with, values and listens to the views of communities close to our projects, our business partners and our people. This is an approach that we call Development with Care – an approach that ensures we work safely, responsibly and sustainably across our three business areas at all times. We want our developments to leave a positive long-term legacy on the environment and local communities that host our developments. We believe in placing people and the planet at the heart of what we do, looking for ways to leave a positive impact on local communities and the environment. Our people understand, practice and share this ethos. They manage a range of projects from inception through to completion, including gaining all necessary planning permissions and consents, while ensuring local communities and the environment are cared for. At Banks Group, we’re excited to be growing our business with the launch of Banks Homes - our dedicated housebuilding division. With a skilled in-house team of surveyors, planners, and technical specialists in housebuilding, drainage and highways, creating our own range of homes was a natural next step. Banks Homes was born from a desire to create sustainable, well-designed homes that support healthier, happier lives. Inspired by the needs and aspirations of our customers, we’ve developed a thoughtful blueprint for modern living, carefully considering how each space functions to support everyday wellbeing. From the location and landscaped gardens to the high ceilings, ¾-height windows and bi-fold doors, every element has been designed to maximise space, natural light and comfort. We’ve future-proofed our homes with energy efficient features and smart technology to help reduce energy bills , while our dedicated customer service team is here to make every step of your journey smooth and stress-free. Wherever striking design, future-proof sustainability and desirable locations come together, you’ll find a Banks Home.Working Hours :Thursday to Monday 9:30 - 17:15 The sales office is closed on Tuesdays and Wednesdays, so there is a requirement to work weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience,Comfortable with travel ....Read more...
Property Administrator & Customer Service Coordinator
Housebuyers4u is looking for a highly organised Property Administrator & Customer Service Coordinator to support customers, solicitors, suppliers and internal teams through the property process. This is a varied role combining property administration, customer service, solicitor liaison, AML support, document chasing, photography and floorplan coordination, keybox arrangements, insurance administration and completion preparation. You will be an important link between the customer, the sales team, managers, solicitors and third-party suppliers. Your role will be to keep communication clear, make sure important tasks are completed on time, flag issues early and help property cases move forward smoothly. This role would suit someone who is organised, calm, accurate, customer-focused and comfortable managing multiple tasks at once. About the Role As Property Administrator & Customer Service Coordinator, you will support customers from the point they agree to proceed, helping them understand next steps, complete paperwork and stay informed throughout the process. You will arrange key parts of the customer and property journey, including solicitor introductions, AML checks, photography and floorplans, keybox fitting, document chasing, courier arrangements, meter readings and completion preparation. You will also help protect the wider team's time by handling routine queries, chasing outstanding items and escalating only the issues that require manager input. This is a role where attention to detail, follow-up discipline and customer care are essential. Key Responsibilities Customer Onboarding and Communication Contact customers once they have agreed to proceed and explain the next steps clearly. Make customer service calls to keep sellers informed and reassured. Carry out a day-three touchpoint to check whether the customer has received paperwork and understands what is required. Help customers complete forms where they have questions or need guidance. Check whether customers need help with practical moving-related queries, such as removals signposting. Keep customers updated throughout the process. Act as a professional first point of contact for routine customer queries. Escalate sensitive, urgent or deal-impacting matters to the appropriate manager. Solicitor Introductions and Conveyancing Support Introduce customers to the relevant solicitor once a case is ready to progress. Ensure solicitor details, customer details and property information are accurately recorded. Chase customers and solicitors for required paperwork. Support conveyancing-related administration to help keep cases moving. Coordinate final document signing where required, including TR1 forms, contracts, instruction agreements and witness requirements. Arrange couriers or approved local contacts for signature and witness requirements where needed. Keep clear records of solicitor communication, outstanding actions and next steps. Property Documentation and Compliance Checks Download OC1 / title documents where required. Request, save and record key property documents. For tenanted properties, chase important documents such as: AST / tenancy agreement. Gas Safety Certificate. EICR. Deposit protection information. Any other relevant tenancy documents. Flag risks to a manager, including missing deposit protection, unclear tenancy status, expired certificates or unusual property issues. Identify missing information early so that avoidable delays are reduced. AML and Identity Checks Support customer onboarding through agreed AML and identity verification processes. Carry out AML checks where required. Use the correct level of check depending on the stage and value of the case. Record AML results accurately. Escalate failed, unclear or higher-risk AML results to the relevant manager. Handle customer information confidentially and professionally. Photography, Floorplans and Brochure Support Book photography and floorplan appointments with customers and suppliers. Confirm appointment details and update internal systems. Chase suppliers for completed photos, floorplans and related information. Support the creation of property brochures and property packs using agreed templates. Ensure property information is accurate, clear and consistent before it is passed to the relevant team. Help gather information required for marketing, sale progression or onward sale. Keybox, Access and Completion Preparation Arrange keybox fitting where required. Confirm access arrangements with customers, agents, suppliers or internal contacts. Coordinate key collection, access instructions and property handover steps. Request meter readings and supporting photographs from customers or representatives. Record meter readings clearly and pass them to the correct team. Support completion-day administration and make sure key information is available when needed. Internal Coordination and Case Management Act as a filter between customers, sales consultants, managers and the wider deal process. Triage routine customer queries and escalate only the matters that require decisionmaking. Keep CRM records, trackers and case notes accurate and up to date. Monitor outstanding tasks and chase proactively. Support sales consultants and managers with administrative tasks that help cases progress. Ensure handovers between sales, admin, legal, operations and post-completion teams are clear and complete. Supplier and Third-Party Coordination Liaise with photographers, floorplan providers, couriers, solicitors, estate agents, keybox providers and local contacts. Arrange couriers for final documents where required. Coordinate with approved contacts in different regions where documents need to be signed or witnessed. Maintain professional communication with third parties. Follow up until tasks are completed and properly recorded. What Success Looks Like You will be successful in this role if: Customers feel informed, reassured and properly supported. Paperwork is received, chased and completed on time. Solicitor introductions are handled quickly and accurately. Photography, floorplans, keyboxes and couriers are arranged without unnecessary delays. AML checks are completed and recorded correctly. Tenanted property documents are chased and risk flags are escalated early. CRM notes, trackers and case records are accurate and up to date. Managers are protected from routine admin and only pulled into issues that require their input. Cases move forward smoothly because details are control ....Read more...