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Nursery Apprentice
We would welcome applicants for a Level 3 Apprenticeship for those who have already achieved Level 2. To be trained to carry out the same duties as a Nursery Practitioner or Nursery Assistant To contribute to a high-quality caring environment for children This includes creating a warm, friendly and stimulating atmosphere in which the children can develop emotionally, socially and educationally through individual attention and group activities Key areas: To work with children To attend all training as set out in your training agreement To complete all assignments set on time To work as part of the team To attend associated training deemed appropriate by the manager in consideration of your individual needs and wishes To liaise with mentor and manager Responsible to: Mentor/Nursery Manager/Team Leader: Duties and responsibilities: College attendance/meeting with training provider and completing assignments on time To attend team meetings and participate in sharing ideas Under supervision provide all aspects of care for children including washing, changing and feeding To assist with meeting the personal, social and emotional needs of individual children To provide adult-led interactions with children in the nursery To attend all training relevant to the role and deemed appropriate by the Manager/training provider To be aware of and abide by the nursery’s Safeguarding children and child protection policy and Confidentiality policy, and all other policies the manager deems appropriate Support all staff and engage in a good staff team General: Contribute to good standards of safety, hygiene and cleanliness in the nursery Undertake such other duties and responsibilities of an equivalent nature, as may be determined by the trainee’s supervisor from time-to-time Always carry out duties in compliance with the nursery’s equal opportunities policy Look upon the nursery as a "whole" to consider where your skills can be best utilised. Be constantly aware of the individual needs of all children Respect the confidentiality of all information received Ensure the provision of a high-quality environment to meet the needs of all individual children Develop and maintain strong partnerships and communications with parents/carers to facilitate day-to-day caring and early learning needs Be aware of the community profile of the nursery and always uphold its standards Be aware of all emergency and fire evacuation procedures Be aware of sections 7 and 8 of the Health and Safety at Work Act 1974 Employees have a duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts or omissions whilst at work. This extends to co-operating to enable the employer to fulfil its legal duty No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety or welfare in pursuance of any of the relevant statutory provisions Understand that, as part of training, you will be required to work across the nursery rooms Read, understand and adhere to all policies and procedures relevant to your role as deemed appropriate by the Management Team Undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Management Team Training: In-house training plus the candidate will follow a Level 2/3 Apprenticeship programme and study towards a qualification in Early Years This training will be structured and delivered by Cheshire College - South & West If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject Training Outcome: Take on board additional roles, SENDco, room leaders, Assistant Manager etc. Employer Description:Napley Lodge Farm Day Nursery is housed in converted farm barns. Our colourful and themed classrooms create a fun and stimulating environment that encourages creativity and critical thinking. We believe that early experiences are crucial for a child’s growth and well-being. Our focus is on helping children build confidence, independence, and a love for learning so that when the time arises they’re ready for school. The farm is an ideal place for a children's nursery, the animals and outdoor way of life forms a key part of our ethos here at Napley Lodge. From the play areas, the children are able to see the cows grazing in the fields or being brought in at milking time. They can also view the calves in the paddock during spring and summer months, alongside the donkeys. The children regularly go on farm walks where they are able to view and care for all our animals which include cows, sheep, hens, rabbits, donkeys, dogs and bottle-fed lambs in spring. Alongside our three stimulating playrooms, enclosed gardens, a vegetable patch and two paved play areas, we also have acres of fields and meadows to explore, and a self purpose built Forest School Woodland area.Working Hours :Monday - Friday, working hours TBC.Skills: Communication skills,Team working,Creative,Patience,Passionate ....Read more...
Finance Director - 14 months FTC
We are working with a young and expanding hospitality brand with a fresh take on the industry. They pride themselves on creating a friendly, intimate, and unpretentious environment for both their guests and their tight-knit team.As they continue to grow, they are looking for a hands-on, strategic Finance Director to step in as maternity cover and lead the finance function through an exciting phase of development.As Finance Director (Maternity Cover), you will take full ownership of the finance function, ensuring continuity and stability across all financial operations – including budgeting, forecasting, reporting, funding, payroll, and tronc compliance.You will lead and develop a small finance team, build scalable systems, and work cross-functionally to support commercial priorities such as new site openings, cost control, and operational excellence.Key ResponsibilitiesStrategic & Financial Leadership Lead the development and delivery of financial strategy aligned with business growth plans and commercial objectives, including new site openings, partnerships, and change projects.Provide clear financial insight and guidance to support high-quality decision-making across all departments.Translate data into action, ensuring financial performance supports revenue growth, profit improvement, and operational excellence.Balance strategic thinking with hands-on execution, supporting both head office and site-level initiatives.Prepare and present regular commercial summaries and board-style packs that translate performance into actionable insights.Develop scenario and sensitivity analysis to stress-test key assumptions and support strategic decision-making. Financial Control & Governance Own all internal financial reporting processes, including monthly management accounts, flash reporting, and performance reviews.Maintain compliance with all financial, legal, and statutory requirements (including audit, VAT, tax, Companies House, and accounting standards).Lead preparation of year-end accounts and manage relationships with external advisors including auditors and tax consultants.Implement and maintain scalable systems, controls, and policies that enable accuracy, transparency, and good governance.Continuously improve reporting systems and processes to drive better financial visibility and informed decision-making.Ensure timely and accurate delivery of reporting packs tailored for different stakeholder needs (e.g., internal leadership, funders, external advisors). Payroll, Tronc & Compliance Oversee the end-to-end payroll process, ensuring accurate, timely payments in line with internal policies and external regulations.Maintain the relationship with the appointed Troncmaster, ensuring the tronc scheme is fair, transparent, and compliant with current legislation.Regularly review and audit payroll and tronc processes, with strong documentation and accountability in place.Support the People function with guidance on pay-related compliance and operational improvement. Budgeting, Forecasting & Planning Lead the annual budgeting process, working cross-functionally to ensure clarity and accountability at every level.Develop rolling forecasts and long-term financial plans to support growth and investment strategies.Manage cashflow forecasting and treasury oversight, ensuring liquidity and planning agility.Build and maintain financial models for scenario planning, site investment, and risk assessment. Banking, Funding & Investor Relations Own relationships with banks and funding partners, ensuring appropriate facilities are in place and well-managed.Lead financial planning for capex and site rollout, including financing, return on investment analysis, and covenant monitoring.Coordinate financial updates, investment reporting, and performance insight required for external stakeholders.Ensure funding structures align with business priorities and growth objectives.Build and maintain detailed scenario-based models and sensitivity analyses to assess investment risk, business resilience, and growth planning.Collaborate cross-functionally to embed financial understanding and ownership into local site and departmental planning. Operational & Commercial Support Act as a senior business partner to Operations, People, Marketing, and Commercial teams, supporting initiatives across labour, sales, and cost of goods.Work with Operations and site management to drive financial accountability and identify margin improvement opportunities.Analyse commercial performance and contract effectiveness (e.g., suppliers, utilities), helping departments make value-led decisions.Provide financial insight and challenge in project scoping, business casing, and commercial reviews.Develop and roll out automated Power BI dashboards and tools to empower teams with real-time, self-serve insight. Systems, Controls & Team Leadership Lead, develop, and structure the finance team to deliver a high-performing, service-oriented function during the maternity cover period.Maintain a high standard of internal controls, ensuring productivity, accuracy, and compliance.Support succession planning and upskilling within the team, in line with the business’s value of developing the best people.Encourage continuous improvement by leveraging technology and team capability to streamline finance workflows. Other Responsibilities Stay up to date with regulatory, tax, and sector-specific developments, advising on any necessary changes or risks.Champion a values-led, commercially focused culture within and beyond the finance team. Experience & Qualities Criteria Minimum of 10 years experience at senior level finance (Head of Finance, FD)Proven success leading finance in a fast-paced, multi-site environment – ideally hospitality, leisure, or retail.Strong technical expertise across financial reporting, payroll, compliance, and controls.Hands-on experience managing payroll operations and third-party tronc schemes.Track record of building effective relationships with banks, investors, and funding partners.Highly analytical, with experience developing and interpreting financial models and business intelligence dashboards (Power BI or equivalent).Confident presenting strategic financial insights to senior stakeholders and investors.Available to commit to a 12–14 month maternity cover contract. ....Read more...
Practice Manager
A new opportunity has become available for a Dental Practice Manager to join a well-established, fully PVT dental practice located in Barnet, EN5. Start date – As soon as possible. This role is to work full time, 5 days per week including alternate Saturdays (with a midweek day off in those weeks)Working hours will be 08:45 – 17:45. Role overview:Hiring a Practice Manager to lead the day-day running of a premium dental practice, balancing patient experience, team wellbeing and commercial outcomes. They are looking for more than operational capability, they value leadership maturity, emotional intelligence and integrity. Experience & Qualifications:Essential: Prior Practice Manager experience in a UK private dental settingsA meaningful track record of direct reportsPost-GCSE qualificationsAble to work alternative Saturdays Strongly preferred: Background from a corporate environment, with the discipline to run a practice end-to-endDentally trainedManagement qualification or formal leadership development Essential capabilities: Confident, credible leadership style — able to motivate, challenge, and develop othersProven experience handling people matters: performance improvement, absence management, and team developmentOrganised, structured, and solutions-focused, with consistent follow-throughPatient-centred mindset with the confidence to manage concerns and complaints effectivelyWorking knowledge of CQC complianceStrong grasp of KPIs, performance management, and commercial targetsStrong understanding of practice-level financials, including revenue drivers, cost control, and budget oversightPrevious experience in private dental or private healthcare settings What the role looks like day-to-day The successful candidate will: Lead day-to-day practice performance across people, patients, and commercial outcomesDevelop the multidisciplinary team, setting clear expectations and ownershipTrack and manage core KPIs including chair utilisation, treatment conversion, revenue, and patient experiencePartner with Treatment Coordinators and clinicians to optimise the patient journeyOversee diary management, balancing productivity with a calm, high-quality experienceMaintain regulatory compliance and ongoing CQC readinessManage costs, stock, and budgets in line with business targetsOwn operational processes, spotting risks early and driving improvementsResolve patient feedback and complaints with care, professionalism, and paceSupport local growth through marketing activity and community engagement About the practice:Consisting of 3 surgeries, they are fully equipped and computerised. Established 7 years ago. Requirements: Available to work on site everyday.Legal right to work in the UK (Cannot offer sponsorship)Must have Dental PM experience.Must be able to work alternate Saturdays.Patient Centred mindset.Comfortable with KPI lead management.Job stability.Must be able to work 08:45 – 17:45 Salary – Dependent on experience and will be discussed further. ....Read more...
Construction Health Safety Wellbeing and Environment Advisor
About YouDo you want to make a real difference not just tick compliance boxes?This isn’t a desk-based HSW role. You’ll be out on site, working with project teams, influencing decisions and helping create safer, healthier environments across complex construction projects.You enjoy: working with people and building relationships challenging where needed—but doing it constructively being part of a team that genuinely cares about safety and wellbeingIf that sounds like you, keep reading.What you’ll bringWe’re not looking for perfection but you’ll need a strong grounding in construction HSW and the confidence to apply it in real-world settings.Experience of health, safety, wellbeing and environmental management in constructionWorking knowledge of CDM Regulations (including notifiable projects)NEBOSH Certificate (or equivalent)Confidence to influence and challenge contractors and project teamsAwareness of the growing focus on wellbeing in the construction industry, not just complianceYou’ll need to be comfortable with travel. This is guided by project requirements, but on average our advisors tend to complete around four site visits a month.We work in an open, collaborative way so you’ll need to be comfortable building relationships across teams and disciplines.About The RoleThis is a chance to use your expertise to make a tangible impact.You’ll help address the legacy of historic mining works ensuring projects are delivered safely, responsibly and with wellbeing in mind.You’ll work closely with engineers, project managers and contractors to embed good practice from design through to delivery.What you’ll be doingYou’ll be involved throughout the project lifecycle, including:Supporting the Authority and its clients to meet their legal duties under CDM 2015 (including the Principal Designer role) Providing practical advice at design reviews, pre-start and progress meetings Carrying out site visits, inspections and audits to monitor compliance and standards Challenging where standards fall short and working with teams to put things right Supporting incident investigations and, where required, completing RIDDOR reports Contributing to the development and continuous improvement of HSW policies and proceduresWhy this role is differentThis isn’t just about compliance.It’s about:influencing behaviour on real projects embedding wellbeing alongside safety working with people to get the right outcomes not just enforcing rulesYou’ll be part of a supportive, proactive team that takes pride in what it does and the difference it makes.If you don’t meet every requirement but feel you could add value, we’d still love to hear from you.To find out more about the role, take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule:Application closing date: 14th June 22026Sifting date: w/c 15th June 2026Interviews: w/c 22nd June 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityWhy join us?Make a real difference with flexibility, long‑term security and support for life outside work.At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.Flexibility that fits your life – hybrid working and flexibility in how you manage your timeFinancial security for your future – including a pension with up to 29% employer contributionTime to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more daysSupport through life’s big moments – generous family leave and flexibility when you need it mostOpportunities to grow – funded learning, development and professional subscriptionsWellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefitsFind out more about our full range of benefits and what it’s like to work with us here Life pageAbout usAt the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.Why this mattersYou’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business PlanInclusion matters to usWe’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you. ....Read more...
Motor Claims Handler -Credit Hire
Motor Claims Handler -Credit Hire Salary: Competitive dependent on experience Location: Haslingden Full UK driving licence and access to your own vehicle is essential due to the office location Job Type: Full-time, PermanentWorking Hours: Monday to Friday, 8:30am – 5:30pm (office-based) Plus 1 Saturday per month, 9:00am – 12:00pmAbout Collision SolutionsCollision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden.We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.The OpportunityWe are looking for a confident, organised, and customer-focused Motor Claims Handler to join our growing team.This is a fast-paced and varied role where no two days are the same. One minute you may be reassuring a customer following an accident, and the next you could be liaising with insurers, solicitors, bodyshops, or other professionals to progress a claim efficiently.You will take ownership of claims from initial notification through to completion, ensuring customers receive excellent service and support throughout the process.Key Responsibilities Process new claim notifications efficiently and accuratelyGuide customers through the claims process, providing clear advice and regular updatesManage your own caseload from start to finish, ensuring all actions are completed in a timely mannerMaintain accurate records, notes, logs, and diary entriesLiaise with bodyshops, solicitors, and third-party insurers to progress claimsMonitor claim progress and proactively resolve delays or issuesEnsure compliance with legal requirements, industry regulations, and company proceduresDeliver a professional and empathetic service during what can often be a stressful time for customers What We’re Looking ForWe are looking for someone proactive, resilient, and confident speaking with people from all walks of life. You should be comfortable taking ownership of situations, asking questions, and guiding customers through what can often be a stressful experience.Previous experience within motor claims, insurance, credit hire, accident management, or a similar environment would be highly beneficial. However, we are also interested in candidates with strong customer handling skills who are confident managing sensitive conversations and fast-moving workloads.You will also ideally have: Excellent communication and customer service skillsStrong organisational skills with the ability to manage multiple cases effectivelyThe ability to remain calm under pressure within a busy environmentA professional and empathetic approachGood attention to detail and administrative accuracy Why Join Collision Solutions?Be part of a friendly and supportive family-run business where your contribution is genuinely valued. This is an excellent opportunity to develop your skills within the accident management sector while working in a varied and engaging role with real responsibility.If you are interested in this opportunity, please submit your latest CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Motor Claims Case Advisor
Motor Claims Case Advisor -Credit Hire Salary: Competitive dependent on experience Location: Haslingden Full UK driving licence and access to your own vehicle is essential due to the office location Job Type: Full-time, PermanentWorking Hours: Monday to Friday, 8:30am – 5:30pm (office-based) Plus 1 Saturday per month, 9:00am – 12:00pmAbout Collision SolutionsCollision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden.We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.The OpportunityWe are looking for a confident, organised, and customer-focused Motor Claims Handler to join our growing team.This is a fast-paced and varied role where no two days are the same. One minute you may be reassuring a customer following an accident, and the next you could be liaising with insurers, solicitors, bodyshops, or other professionals to progress a claim efficiently.You will take ownership of claims from initial notification through to completion, ensuring customers receive excellent service and support throughout the process.Key Responsibilities Process new claim notifications efficiently and accuratelyGuide customers through the claims process, providing clear advice and regular updatesManage your own caseload from start to finish, ensuring all actions are completed in a timely mannerMaintain accurate records, notes, logs, and diary entriesLiaise with bodyshops, solicitors, and third-party insurers to progress claimsMonitor claim progress and proactively resolve delays or issuesEnsure compliance with legal requirements, industry regulations, and company proceduresDeliver a professional and empathetic service during what can often be a stressful time for customers What We’re Looking ForWe are looking for someone proactive, resilient, and confident speaking with people from all walks of life. You should be comfortable taking ownership of situations, asking questions, and guiding customers through what can often be a stressful experience.Previous experience within motor claims, insurance, credit hire, accident management, or a similar environment would be highly beneficial. However, we are also interested in candidates with strong customer handling skills who are confident managing sensitive conversations and fast-moving workloads.You will also ideally have: Excellent communication and customer service skillsStrong organisational skills with the ability to manage multiple cases effectivelyThe ability to remain calm under pressure within a busy environmentA professional and empathetic approachGood attention to detail and administrative accuracy Why Join Collision Solutions?Be part of a friendly and supportive family-run business where your contribution is genuinely valued. This is an excellent opportunity to develop your skills within the accident management sector while working in a varied and engaging role with real responsibility.If you are interested in this opportunity, please submit your latest CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Security Duty Manager
Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.The Security Duty Manager is responsible for the on-site supervision and operational management of live events hosted at the PNE. This position plays a critical role in ensuring the safe, efficient, and professional execution of events, while upholding organizational standards for staff performance, guest experience, and incident response.The Security Duty Managers is expected to exercise sound judgment, demonstrate strong leadership, and proactively address operational issues independently, escalating only when appropriate. This role requires demonstrated experience managing a diverse portfolio of public events, regardless of scale, audience profile, or operational complexity.Why join our Team? Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year? In your role as Security Duty Manager, your primary accountabilities will be to: Pre-Event: Attend and actively participate in pre-event briefings to obtain and understand relevant event details, schedules, security plans, and special considerations.Conduct pre-event site walkthroughs with management to identify and address any safety or operational concerns.Verify that all assigned staff comply with uniform and deportment standards prior to deployment. Event Operations: Serve as the primary on-site point of contact for operational issues during events.Ensure staff adherence to established policies and procedures.Monitor staff performance throughout the event and address minor infractions in a timely and professional manner.Respond to guest inquiries and concerns promptly and effectively.Oversee crowd control measures, access management, and emergency response readiness.Collaborate with internal departments (e.g., ticketing, first aid) to resolve emergent issues and ensure smooth event flow. Incident Management & Reporting: Handle routine disciplinary matters independently, including issuing verbal warnings and reassigning staff as needed.Escalate significant incidents involving safety, misconduct, or potential legal, financial, or reputational impacts in accordance with escalation protocols.Complete thorough, accurate incident documentation and submit all required reports within designated timelines. Post-Event: Lead or participate in post-event debrief sessions to evaluate operational performance and identify areas for improvement.Provide constructive feedback regarding staff performance to relevant supervisors and managers.Submit comprehensive incident reports, event statics reports, staff performance notes, recommendations to inform future planning and training, and post-event summaries. What else? Minimum 5 years experience in the events industry is requiredActive Advanced Security Training (AST) License is required.Proven experience in operational management of diverse public events.Demonstrated ability to problem-solve and make independent decisions in dynamic environments.Strong leadership skills with the ability to motivate and hold staff accountable.Excellent interpersonal and communication skills; comfortable liaising with internal and external stakeholders.Ability to maintain composure and professionalism under pressure.Familiarity with crowd management principles, basic security operations, and incident escalation procedures.Availability to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.Successful candidates must undergo a Criminal Record Check. This position is integral for delivering safe and successful events for the PNE and its guests. Duty Managers are expected to exemplify the organizations values, demonstrate accountability, and contribute to continuous improvement initiatives.Who are you? OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $29 - $30.90 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Deputy Contracts Manager
Job Description & Person Specification: Deputy Contract Manager Location: Bristol Airport, Silver Zone reception building Vacancy type: Full-time, permanent, office based Salary: £38k p.a. plus performance bonus Working hours: 37.5 hours per week. This role involves working weekends on a rota basis and some early starts/late finishes. Job description Role overview The post-holder will deputise for the Mego Contract Manager who has full day-to-day responsibility for managing our contract for the provision of labour support services at Bristol Airport. This is a complex, high profile and time critical 24/7/365 (almost) operation demanding excellent management skills, total commitment to delivering outstanding customer service and the ability to work in a pressurised environment, the acceptance of irregular hours of work, including early starts or late finishes and regular, rostered weekend working. Accountability You will report to the Mego Contract Manager. Primary responsibilities When deputising for the Contract Manager Manage service delivery in full compliance with our contractual obligations, standards and KPIs detailed in the Service Level Agreement (SLA). Manage service delivery efficiently and effectively in order to achieve our commercial objectives. Detailed tasks Planning & reporting Help the Contract Manager prepare annual forecasts, budgets and worker resourcing plans. Support the capture, collation and preparation of data in order to produce monthly SLA reports breaking down our performance by KPI in line with contractual requirements. Help the Contract Manager prepare monthly SLA reports for presentation to BAL management. Service delivery Jointly with the Contract Manager Ensure all workers are correctly trained, briefed and attired (including PPE) before their assignments start. Manage the scheduling and assignment of workers to shifts across daily, weekly, monthly and annual peaks and troughs in line with demand from BAL. Effectively manage communications with all Mego workers across the airport to ensure that they are aware of their shift dates and times and other assignment related information in advance of their deployment. Monitor and manage the timesheet completion process to ensure accurate pay and invoicing. Take the appropriate management action to mitigate commercial risks and implement corrective actions where performance shortfalls have been identified. Investigate (with BAL staff where appropriate) all complaints relating to Mego workers and any alleged transgressions, incidents, poor conduct or events which could impact negatively on the reputation of BAL and/or Mego and escalate to the MD if consequences are potentially serious. Manage the storage, issuing, use and return of workwear and PPE. Liaise with head office to ensure items required are ordered and delivered in good time. Help BAL deliver an excellent customer experience to all passengers using the Silver Zone block parking operation. Resource management Jointly with the Contract Manager Plan and execute the timely recruitment and on-boarding of sufficient workers to meet the expected varying demand from BAL and their Business Partners across the airport. People and client relationship management Jointly with the Contract Manager Manage the deployment and activities of the contract management team using your leadership skills to foster a culture of excellence and teamwork. The performance management of the contract management team, VP Team Leaders and VPs assigned to work in the Silver Zone and the monitoring of the performance of other workers supplied across the airport. Taking corrective action with workers (in conjunction with BAL staff where appropriate) where an individual’s performance does not meet either our or BAL’s requirements. Build effective working relationships with BAL staff at all levels with a special focus on the relationship with the BAL GT manager and Silver Zone manager. Liaise effectively with BAL Key Room staff to optimise the smooth running of day-to-day operations. Be alert to, monitor and investigate potential cases of discrimination, harassment or bullying of any form within the Mego cohort of workers deployed across the airport. Health & safety Jointly with the Contract Manager Understand where responsibilities lie within UK health and safety regulations and the Employment Agencies Act 1973 with regard to the status of ‘workers’ supplied to BAL. Proactively monitor and manage the health and safety of the workers we supply to BAL even where our workers are acting under the direction and control of BAL staff. Ensure any health and safety incidents are reported by the appropriate party in line with prevailing protocols. Investigate, in conjunction with BAL management where appropriate, all incidents and accidents, RIDDOR reportable or not, and ‘near misses’ of potential consequence and report any serious incidents to the MD immediately. Security & compliance Jointly with the Contract Manager Ensure recruitment and on-boarding process is fully compliant with UK employment law and company SOPs with a special focus on the Right To Work regulations and SOPS and referencing procedures. Ensure full compliance with CAA regulations, safety protocols and legal requirements in relation to both airside and groundside operations. Monitor and investigate any potential conduct or behaviours observed within our cohort of workers which could indicate the presence of illegal activities which could be construed as ‘labour abuse’ or ‘modern day slavery’. Systems Jointly with the Contract Manager Operate internal IT systems effectively in line with training and report any outages or issues to BCNS with the minimum of delay. Where we have access to BAL systems ensure that we comply with all BAL security protocols. Ensure to the best of your ability through regular training and ongoing monitoring that all Mego staff and workers on-site comply with all Mego and BAL data and cyber security protocols. Person specification Mandatory requirements Strong leadership skills and the ability to effectively manage and motivate teams developed in an operational environment. Excellent verbal communication and interpersonal skills. Report writing experience and skills and the ability to draft and write SOPs. The ability to prioritise conflicting demands, manage resources and juggle multiple tasks effectively. Problem-solving aptitude and a proactive approach to operational challenges. Experience of using Microsoft Excel and Word in a business environment. Experience of data entry and of using CRM systems and other business software systems in an operational environment. A full UK driving licence, held for more than two years and with less than 6 points and no prior disqualifications for drink driving or other criminal driving related offences. Preferred but not mandatory requirements Experience of working in a high pressure, complex, busy 24/7/365 operational environment such as an airport. Experience of managing or supervising diverse teams in an operational environment. Experience of driving a diverse range of vehicles. A good understanding of health & safety rules and regulations in the workplace. Experience of resourcing, recruiting and on-boarding staff. A working knowledge of diversity, equity and inclusion in the workplace. Customer service experience in a client facing corporate environment. ....Read more...