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Account Manager, Social Housing
Are you an experienced Social Housing professional with subject matter expertise in Housing, Assets, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as Head of Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services. You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth. Background Well-trodden paths into this role include: Social Housing / Property Asset Management background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Customer Services – Experience leading customer services functions, delivering services, building relationships. Membership Services – Leading functions designed for customers on subscription or membership services in a corporate environment. Account Management, Customer Success, & Business Development – A successful track record as a business development/account management/customer service management professional with a successful track record of effective new business development, looking after customers, and building relationships and selling services. Any experience of working with procurement frameworks or within the sectors desirable. Essential Skills Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value. The capability to sell services, products or concepts to procurement, assets, property services, and development professionals. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. A good understanding of creating value and managing costs. The ability to present at conferences, seminars, and workshops. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management. Experience of selling services to the property/housing sector An understanding of the commercial construction market and new development. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based with some travel, ad-hoc attendance at offices in London & Birmingham, as well as time spent at client sites in and around Wales, exhibitions, and conferences - so a driving license is required for this post, and costs will be catered for. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Human Resources Generalist
JOB DESCRIPTION This HR Generalist provides all HR functional support for both Dallas Plant facility and DC sites which includes responsible for assisting the HR Manager with associate relations, including communication/interpretation of policies and procedures, recruitment, and onboarding of new associates, administering wage programs and creating/coordinating company events and administrative HR functions. Conduct payroll functions include weekly payroll processing for the DC facility and the plant Dallas, TX facility. Responsibilities Associate Relations Develop and maintain positive and productive organizational culture. Counsel associates and managers as needed on HR policies and best practices. Assists HR Manager (HRM) with design, administer and coordinate company functions within established budget. Participate in factory meetings and have presence on production floor for associates. Serves as a positive "Change Agent" throughout the sites. Recruitment & Onboarding Identify recruiting needs and resources. Administers jobs in ATS and post internally. Create partnerships with colleges, technical schools and other external resources. Screen, interview, coordinate interview process to ensure legal compliance. Submit recommendation/extend offer. Conduct reference checks. Ensure smooth onboarding process by coordinating new associate start with HRM, hiring manager and conducting orientation. Ensures associates' onboarding process is executed, and the associate has a good experience by assisting with email setup; Oracle and Kronos access; timeclock training and any other needs of associates as a new hire. Benefits Administration Administer Accident & Sickness plan and advise associates on FMLA. Oversee uniform program, prescriptions safety glasses program, steel toe boot reimbursement/shoe mobile programs. Compensation Processes/tracks wage progression programs, annual wage review and quarterly bonus calculations. Prepare Quarterly Performance Bonus input into payroll system. Payroll/Benefits/Office Administration Performs weekly payroll. Generate various HR reports, as necessary. Sorts and distribute hourly associate checks. Serves as site SME (Subject Matter Expert) by supporting for site leadership for timesheet processing for accurate payroll processing. Partners with leadership on payroll challenges and corrections as needed. Prepares necessary HR action requests and is responsible for all staffing Oracle and Kronos updates. Keep daily attendance log to include points, UAAs and PAAs and complete warnings when necessary. Prepare annual vacation audits and rectify any errors. Update Management Team on Hourly Associates progress and return to work date for scheduling purposes for those associates on LOA. Partners with HR with upkeep of all personnel files. Support HR Manager in maintaining Record Retention Policy. Requirements Bachelors in human resources, Psychology, Business or related field. 3 to 5 years of relevant experience as HR Generalist. Fluent in Spanish Knowledge of federal and state employment laws and regulations Previous experience in a generalist role Flexibility to handle multiple functions simultaneously with tight deadlines Service orientation Proficiency in Office Suite applications Benefits: Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement About DAP DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/ DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Head of Housing & Customer Success
Are you an experienced Social Housing professional with subject matter expertise in Housing, Assets, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as Head of Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services. You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth.BackgroundWell-trodden paths into this role include: Social Housing / Property Asset Management background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Customer Services – Experience leading customer services functions, delivering services, building relationships. Membership Services – Leading functions designed for customers on subscription or membership services in a corporate environment. Account Management, Customer Success, & Business Development – A successful track record as a business development/account management/customer service management professional with a successful track record of effective new business development, looking after customers, and building relationships and selling services. Any experience of working with procurement frameworks or within the sectors desirable. Essential Skills Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value. The capability to sell services, products or concepts to procurement, assets, property services, and development professionals. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. A good understanding of creating value and managing costs. The ability to present at conferences, seminars, and workshops. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management. Experience of selling services to the property/housing sector within the West Midlands. An understanding of the commercial construction market and new development. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based with some travel, ad-hoc attendance at offices in London & Birmingham, as well as time spent at client sites in and around Wales, exhibitions, and conferences - so a driving license is required for this post, and costs will be catered for. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Care Manager
Care Manager – Lockerbie, Scotland Salary: £32,500 per annum + BenefitsAbout the Company Our client has been providing reliable, high-quality home care services since 2004. As a trusted home care provider, they are committed to delivering compassionate, person-centred care that enables individuals to remain safe, independent, and comfortable in their own homes.They pride themselves on providing personalised support tailored to each individual's needs. Their dedicated team works tirelessly to make a positive difference in the lives of the people they support every day.They are now seeking an experienced and motivated Care Manager to lead their domiciliary care service and continue driving high standards of care, compliance, and operational excellence.This is an excellent opportunity to join an established and respected home care provider where you can make a genuine impact while leading a dedicated team committed to delivering exceptional care within the local community. Please note: Visa sponsorship is not available for this position. Applicants must already have the legal right to work in the UK. The RoleAs the Care Manager, you will be responsible for the day-to-day management of the domiciliary care service, ensuring the delivery of outstanding, person-centred care while maintaining full compliance with all relevant regulatory requirements.You will provide strong leadership to the office team and care staff, promote a positive working culture, and support the continued growth of the service while maintaining exceptional quality standards.Key Responsibilities Oversee the daily operation of the domiciliary care service.Ensure compliance with all relevant legislation, regulatory requirements, and company policies.Maintain and improve standards in line with Care Inspectorate requirements.Lead, motivate, and support office staff and care workers.Ensure safe staffing levels and effective workforce planning.Organise and coordinate care plans, staff rotas, and work schedules.Build and maintain positive relationships with service users, families, local authorities, and healthcare professionals.Monitor quality assurance processes, audits, complaints, and incidents.Ensure person-centred care plans and risk assessments are regularly reviewed and updated.Maintain accurate records and ensure compliance with GDPR. Essential Requirements Full UK driving licence and access to your own vehicle.Current registration with the Scottish Social Services Council (SSSC).SVQ Level 4 in Social Care (or currently working towards it).Strong knowledge of Care Inspectorate standards and the Scottish Health and Social Care Standards.Up-to-date training in: Health & SafetyFirst AidFood HygieneMoving & Handling Excellent communication and interpersonal skills.Strong organisational and problem-solving abilities.Good written and spoken English.Proficiency in Microsoft Office, including Word and Outlook. Desirable Skills & Experience Previous experience managing a domiciliary or home care service.Knowledge of workforce planning and rota management.Experience in delivering high-quality care services.Previous supervisory experience, including conducting staff supervisions.Experience using electronic care planning systems. This post involves Regulated Work with Vulnerable Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The successful applicant will be required to join the Protecting Vulnerable Groups (PVG) Scheme.Salary£32,500 per annumAn additional performance-related bonus is available, based on service growth, operational efficiency, and overall business performance. Benefits Competitive salaryPerformance-related bonusCompany pensionPaid annual leaveSick payOn-site parkingCasual dressOngoing training and professional developmentSupport towards continuing professional development (CPD)Company eventsFriendly and supportive management teamOpportunity to lead and develop an established home care service ExperienceRequired: Minimum 1 year's experience in a home care or care home setting.Minimum 1 year's experience using Microsoft Office. Licence/Certification Required: Full UK driving licence.Access to your own vehicle. Care Manager – Lockerbie, Scotland ....Read more...
Leys Primary School SEN Teaching Assistant Apprentice
1. Classroom Preparation 1.1 Set out learning resources in line with the preparation requirements provided, normally by the teacher. 1.2 Check the availability and location of safety equipment in the learning environment. 1.3 Report shortages of learning materials to the teacher. 1.4 Encourage pupils to return materials to the appropriate place after use and to dispose of wastes in a safe and tidy manner. 1.5 Check the condition of learning resources and materials after use. 1.6 Bring any damage or losses to learning resources and materials to the attention of the teacher as soon as practicable. 1.7 To put up displays of children’s work. 2. Classroom Records 2.1 Complete basic records accurately and legibly with the details specified by the teacher (e.g. word check, colour check, checking spelling tests, complete basic reading records, IEP targets). 2.2 Comply with the school requirements for storage and security of pupil records at all times. 2.3 Make sure that information for the school office is collected, collated and passed on as promptly as possible. 2.4 Maintain confidentiality according to organisational and legal requirements. 2.5 Ensure detailed records of I.E.P. targets and pupils’ progress are kept up to date and available for SENCO/class-teacher. 3. Working with pupils 3.1 Provide the pupil with the level and type of individual attention specified by the teacher. 3.2 Work to build a good relationship with the pupil. 3.3 Encourage the pupil to take responsibility for his/her own behaviour and to act independently. 3.4 Interact with the pupil in a manner appropriate to the pupil’s communication and interaction skills. 3.5 Provide comfort and immediate care for minor accidents, upsets and ailments and report serious problems to the relevant people. 3.6 Recognise uncharacteristic behaviour patterns in the pupil and report these promptly to the relevant people. 3.7 Encourage and reinforce positive interactions between pupils. 3.8 Encourage groups to work together to comply with behaviour targets they have been set. 3.9 Consistently demonstrate respect for the rights of others in interactions with pupils and other adults. 3.10 Monitor the group’s behaviour attentively enough to spot any signs of conflict or dangerous actions at an early stage and report to relevant people. 3.11 Respond to conflict situations and incidents of anti-social behaviour in line with school policies and within the scope of responsibilities of role. 4. Support for Colleagues 4.1 Provide consistent and effective support for colleagues in line with the requirements and responsibilities of the role. 4.2 Communicate openly and honestly with colleagues. 4.3 Keep colleagues informed about aspects of work and schedule which may affect the support that can be offered to them. 5. Personal Development 5.1 Maintain an up to date understanding of the requirements of the role and responsibilities. 5.2 Undertake appraisal/performance review. 5.3 Undertake agreed development actions conscientiously and within the required timescale. 5.4 Make effective use of the development support available. 6. Health and Safety 6.1 Follow health and safety regulations and guidelines when attending to pupils’ hygiene, health and medical needs. 6.2 Promptly report any problems in maintaining standards of health and hygiene to the teacher. 6.3 Promptly report signs of health problems to the teacher.Training:This apprenticeship is delivered as a day release at our college campus in Stratford, E15. You will be required to attend college once a week. You will study towards the Level 3 Teaching Assistant apprenticeship standard.Training Outcome:Potential of full-time and permanent employment for the right candidate, upon successful completion of the apprenticeship.Employer Description:We, at Leys Primary School, will provide a broad and balanced curriculum for our children to acquire the knowledge, practise the skills and develop understanding to thrive in the 21st century and contribute positively to their community and global society.Working Hours :Monday to Friday, between 8:30am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Property Agent
Property Agent Self-EmployedPortsmouth - Home BasedUncapped Commission - OTE £50,000+The opportunity Self-employed opportunity with complete flexibility.Home-based role with autonomy to manage your own diary.Uncapped commission structure.Estimated earnings of £50,000+ per annum.Commission terms negotiable depending on experience, performance and existing network.Access to established branding, systems and support.Opportunity to build and develop your own local team.Support from established financial services and legal partners.The chance to play a key role in expanding an ambitious property business. Ready to take control of your success?Are you an experienced estate agency professional who's tired of low commission, micromanagement or feeling undervalued despite delivering results? Perhaps you've built a strong local reputation and are ready to maximise your earning potential with the support of an established brand.One Estates is seeking an ambitious and commercially minded Property Agent / Area Manager to establish and grow our presence across Portsmouth. This is an exciting opportunity for an experienced sales or lettings professional to build their own territory, develop long-term relationships and create a sustainable income stream with uncapped earning potential.This is not a trainee opportunity. We're looking for someone who understands the realities of estate agency, can work autonomously and is motivated to build something of their own.Role overviewWorking remotely and managing your own diary, you will be responsible for generating instructions, building relationships within the local property market and developing a strong pipeline of opportunities.Duties will include: Developing and growing One Estates' presence within the Portsmouth area.Generating instructions for both residential property sales and lettings.Building and managing a pipeline of prospective vendors and landlords.Conducting property valuations and winning new business opportunities.Developing relationships with mortgage advisers, financial services professionals, solicitors, accountants and other referral partners.Organising and conducting property viewings and appointments.Supporting clients throughout the sales and lettings journey, including progression activities where required.Using CRM systems effectively to manage opportunities, follow-ups and pipeline activity.Identifying opportunities to convert future business through relationship building and excellent customer service.Managing your own workload, appointments and business development activities.Maintaining regular communication and providing updates on activity and progress.Recruiting and developing a local property team as the business grows. What success looks likeYou will be someone who can demonstrate: A proven track record of generating new business and winning instructions.A realistic approach to converting opportunities, recognising that many clients may already be tied into agreements with other agents.Strong commercial awareness and an understanding of the contractual considerations involved in switching agents.The ability to balance business development, valuations, viewings and progression activities effectively.Excellent communication and accountability, keeping stakeholders informed of progress and activity.A clear strategy for building your portfolio and generating momentum from day one. Skills and Experience Previous experience within estate agency, property sales, lettings or property management is essential.A proven track record of winning instructions and generating new business, with the ability to demonstrate the strategies and results behind your success.Strong knowledge of the Portsmouth property market.Experience building and maintaining relationships with landlords, vendors and professional introducers.A realistic understanding of how to generate opportunities within a competitive marketplace.Strong commercial awareness, including an understanding of fee structures, profitability and pricing strategies.A sound understanding of the contractual considerations involved when clients move between agents, including notice periods and potential switching costs.Experience using CRM systems to manage pipelines, progression and follow-up activity.Excellent communication and relationship-building skills.Highly self-disciplined, organised and motivated.Able to work independently without the need for close supervision whilst maintaining regular communication and updates.Entrepreneurial in approach, with the drive and resilience to build a successful territory.Full UK driving licence and access to a vehicle would be advantageous. Previous estate agency experience is essential, along with an established network of local industry contacts. You should be able to demonstrate how you have generated new business through your existing sales and lettings relationships, referrals and professional network.This is an opportunity to take ownership of your success whilst benefiting from the support, systems and reputation of a growing business.If you are passionate about property, understand what it takes to win and retain business, and are ready to build your future on your own terms, please apply with your updated CV. Property Agent, Estate Agent, Sales Negotiator, Lettings Negotiator, Valuer, Property Valuer, Residential Sales, Lettings, Estate Agency, Property Sales, Business Development, Property Consultant, Branch Manager, Area Manager, Self-Employed, Portsmouth Jobs. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Nursery Apprentice
We would welcome applicants for a Level 3 Apprenticeship for those who have already achieved Level 2. To be trained to carry out the same duties as a Nursery Practitioner or Nursery Assistant To contribute to a high-quality caring environment for children This includes creating a warm, friendly and stimulating atmosphere in which the children can develop emotionally, socially and educationally through individual attention and group activities Key areas: To work with children To attend all training as set out in your training agreement To complete all assignments set on time To work as part of the team To attend associated training deemed appropriate by the manager in consideration of your individual needs and wishes To liaise with mentor and manager Responsible to: Mentor/Nursery Manager/Team Leader: Duties and responsibilities: College attendance/meeting with training provider and completing assignments on time To attend team meetings and participate in sharing ideas Under supervision provide all aspects of care for children including washing, changing and feeding To assist with meeting the personal, social and emotional needs of individual children To provide adult-led interactions with children in the nursery To attend all training relevant to the role and deemed appropriate by the Manager/training provider To be aware of and abide by the nursery’s Safeguarding children and child protection policy and Confidentiality policy, and all other policies the manager deems appropriate Support all staff and engage in a good staff team General: Contribute to good standards of safety, hygiene and cleanliness in the nursery Undertake such other duties and responsibilities of an equivalent nature, as may be determined by the trainee’s supervisor from time-to-time Always carry out duties in compliance with the nursery’s equal opportunities policy Look upon the nursery as a "whole" to consider where your skills can be best utilised. Be constantly aware of the individual needs of all children Respect the confidentiality of all information received Ensure the provision of a high-quality environment to meet the needs of all individual children Develop and maintain strong partnerships and communications with parents/carers to facilitate day-to-day caring and early learning needs Be aware of the community profile of the nursery and always uphold its standards Be aware of all emergency and fire evacuation procedures Be aware of sections 7 and 8 of the Health and Safety at Work Act 1974 Employees have a duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts or omissions whilst at work. This extends to co-operating to enable the employer to fulfil its legal duty No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety or welfare in pursuance of any of the relevant statutory provisions Understand that, as part of training, you will be required to work across the nursery rooms Read, understand and adhere to all policies and procedures relevant to your role as deemed appropriate by the Management Team Undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Management Team Training: In-house training plus the candidate will follow a Level 2/3 Apprenticeship programme and study towards a qualification in Early Years This training will be structured and delivered by Cheshire College - South & West If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject Training Outcome: Take on board additional roles, SENDco, room leaders, Assistant Manager etc. Employer Description:Napley Lodge Farm Day Nursery is housed in converted farm barns. Our colourful and themed classrooms create a fun and stimulating environment that encourages creativity and critical thinking. We believe that early experiences are crucial for a child’s growth and well-being. Our focus is on helping children build confidence, independence, and a love for learning so that when the time arises they’re ready for school. The farm is an ideal place for a children's nursery, the animals and outdoor way of life forms a key part of our ethos here at Napley Lodge. From the play areas, the children are able to see the cows grazing in the fields or being brought in at milking time. They can also view the calves in the paddock during spring and summer months, alongside the donkeys. The children regularly go on farm walks where they are able to view and care for all our animals which include cows, sheep, hens, rabbits, donkeys, dogs and bottle-fed lambs in spring. Alongside our three stimulating playrooms, enclosed gardens, a vegetable patch and two paved play areas, we also have acres of fields and meadows to explore, and a self purpose built Forest School Woodland area.Working Hours :Monday - Friday, working hours TBC.Skills: Communication skills,Team working,Creative,Patience,Passionate ....Read more...
Apprentice HR Support Assistant
The role provides comprehensive administrative support across Human Resources and Staff Development functions. This includes maintaining and updating HR records and databases; supporting recruitment and selection processes from advertising through to onboarding and pre-employment checks; issuing contracts and employment documentation; and producing reports and management data. The post holder also supports staff development activities by coordinating training applications and events, maintaining training records, organising induction programmes, monitoring quality and feedback, and liaising with internal and external providers. Additional responsibilities include handling enquiries, processing shared email accounts, preparing correspondence, taking meeting minutes, supporting payroll and service standards monitoring, maintaining supplies, assisting with projects and events, and delivering professional, polite, and efficient customer service to staff and visitors. The role requires adherence to company policies and values, including equal opportunities, safeguarding, and health and safety requirements; participation in performance management and continuous professional development; contribution to organisational improvement; demonstration of core competencies; and undertaking any other reasonable duties as directed by the Line Manager. As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions Complete all required assignments by the required timeline Build up your portfolio of evidence, on-going during your apprenticeship programme Access support from your tutor/assessor and your manager as and when required Training:Overview of the HR Support Level 3 Apprenticeship Standard. HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering frontline support to managers and employees, or are an HR Manager in a small organisation. Their work is likely to include handling day-to-day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation, they may also have responsibility for managing a small team. This aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer. The apprentice will complete the following elements as part of the HR Support Apprenticeship Standard: Knowledge: Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes Skills: Service Delivery, Problem solving, Communication & interpersonal, Teamwork, Process improvement and Managing HR Information and Personal Development Behaviours: Honesty & Integrity, Flexibility and Resilience The HR Support Level 3 Apprenticeship Standard is assessed by an End Point Assessment Organisation and can take up to 3 months to complete. Submission of Maths and English GCSE Grade 4/C or above or a Functional/Key Skills L2 qualification is required when applying for End Point Assessment to take place. This will test the knowledge, skills and behaviours demonstrated over the duration of the apprenticeship; the College will book the candidate in for an end point assessment, which will be through the awarding body CIPD. The end point assessment will include a professional discussion and an observation that can be at least 1 hour each END POINT ASSESSMENT Consultative Project - 3000 words +/-10% The Consultative Project will be a real example of work done by the apprentices in their role that will be completed after the Gateway, taking a maximum of three months. The Project will require the apprentice to describe how they have applied their knowledge and HR related skills to deliver the services required. Professional Discussion – Within 2 weeks of the project being marked, the professional discussion will take place. Professional Discussion - The Professional Discussion will be conducted after the Independent Assessor has reviewed and marked the Consultative Project. It will focus on the Skills and Behaviours together with any Knowledge and Skills components that have not been covered in the Consultative Project.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.Working Hours :Monday to Friday, times to be confirmed an are flexible. There will be a requirement to work in the office and also remote.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Microsoft Office, Word & Excel,Excellent Timekeeping,Excellent attendance,Experience in an workplace ....Read more...
Deputy Contracts Manager
Job Description & Person Specification: Deputy Contract Manager Location: Bristol Airport, Silver Zone reception building Vacancy type: Full-time, permanent, office based Salary: £38k p.a. plus performance bonus Working hours: 37.5 hours per week. This role involves working weekends on a rota basis and some early starts/late finishes. Job description Role overview The post-holder will deputise for the Mego Contract Manager who has full day-to-day responsibility for managing our contract for the provision of labour support services at Bristol Airport. This is a complex, high profile and time critical 24/7/365 (almost) operation demanding excellent management skills, total commitment to delivering outstanding customer service and the ability to work in a pressurised environment, the acceptance of irregular hours of work, including early starts or late finishes and regular, rostered weekend working. Accountability You will report to the Mego Contract Manager. Primary responsibilities When deputising for the Contract Manager Manage service delivery in full compliance with our contractual obligations, standards and KPIs detailed in the Service Level Agreement (SLA). Manage service delivery efficiently and effectively in order to achieve our commercial objectives. Detailed tasks Planning & reporting Help the Contract Manager prepare annual forecasts, budgets and worker resourcing plans. Support the capture, collation and preparation of data in order to produce monthly SLA reports breaking down our performance by KPI in line with contractual requirements. Help the Contract Manager prepare monthly SLA reports for presentation to BAL management. Service delivery Jointly with the Contract Manager Ensure all workers are correctly trained, briefed and attired (including PPE) before their assignments start. Manage the scheduling and assignment of workers to shifts across daily, weekly, monthly and annual peaks and troughs in line with demand from BAL. Effectively manage communications with all Mego workers across the airport to ensure that they are aware of their shift dates and times and other assignment related information in advance of their deployment. Monitor and manage the timesheet completion process to ensure accurate pay and invoicing. Take the appropriate management action to mitigate commercial risks and implement corrective actions where performance shortfalls have been identified. Investigate (with BAL staff where appropriate) all complaints relating to Mego workers and any alleged transgressions, incidents, poor conduct or events which could impact negatively on the reputation of BAL and/or Mego and escalate to the MD if consequences are potentially serious. Manage the storage, issuing, use and return of workwear and PPE. Liaise with head office to ensure items required are ordered and delivered in good time. Help BAL deliver an excellent customer experience to all passengers using the Silver Zone block parking operation. Resource management Jointly with the Contract Manager Plan and execute the timely recruitment and on-boarding of sufficient workers to meet the expected varying demand from BAL and their Business Partners across the airport. People and client relationship management Jointly with the Contract Manager Manage the deployment and activities of the contract management team using your leadership skills to foster a culture of excellence and teamwork. The performance management of the contract management team, VP Team Leaders and VPs assigned to work in the Silver Zone and the monitoring of the performance of other workers supplied across the airport. Taking corrective action with workers (in conjunction with BAL staff where appropriate) where an individual’s performance does not meet either our or BAL’s requirements. Build effective working relationships with BAL staff at all levels with a special focus on the relationship with the BAL GT manager and Silver Zone manager. Liaise effectively with BAL Key Room staff to optimise the smooth running of day-to-day operations. Be alert to, monitor and investigate potential cases of discrimination, harassment or bullying of any form within the Mego cohort of workers deployed across the airport. Health & safety Jointly with the Contract Manager Understand where responsibilities lie within UK health and safety regulations and the Employment Agencies Act 1973 with regard to the status of ‘workers’ supplied to BAL. Proactively monitor and manage the health and safety of the workers we supply to BAL even where our workers are acting under the direction and control of BAL staff. Ensure any health and safety incidents are reported by the appropriate party in line with prevailing protocols. Investigate, in conjunction with BAL management where appropriate, all incidents and accidents, RIDDOR reportable or not, and ‘near misses’ of potential consequence and report any serious incidents to the MD immediately. Security & compliance Jointly with the Contract Manager Ensure recruitment and on-boarding process is fully compliant with UK employment law and company SOPs with a special focus on the Right To Work regulations and SOPS and referencing procedures. Ensure full compliance with CAA regulations, safety protocols and legal requirements in relation to both airside and groundside operations. Monitor and investigate any potential conduct or behaviours observed within our cohort of workers which could indicate the presence of illegal activities which could be construed as ‘labour abuse’ or ‘modern day slavery’. Systems Jointly with the Contract Manager Operate internal IT systems effectively in line with training and report any outages or issues to BCNS with the minimum of delay. Where we have access to BAL systems ensure that we comply with all BAL security protocols. Ensure to the best of your ability through regular training and ongoing monitoring that all Mego staff and workers on-site comply with all Mego and BAL data and cyber security protocols. Person specification Mandatory requirements Strong leadership skills and the ability to effectively manage and motivate teams developed in an operational environment. Excellent verbal communication and interpersonal skills. Report writing experience and skills and the ability to draft and write SOPs. The ability to prioritise conflicting demands, manage resources and juggle multiple tasks effectively. Problem-solving aptitude and a proactive approach to operational challenges. Experience of using Microsoft Excel and Word in a business environment. Experience of data entry and of using CRM systems and other business software systems in an operational environment. A full UK driving licence, held for more than two years and with less than 6 points and no prior disqualifications for drink driving or other criminal driving related offences. Preferred but not mandatory requirements Experience of working in a high pressure, complex, busy 24/7/365 operational environment such as an airport. Experience of managing or supervising diverse teams in an operational environment. Experience of driving a diverse range of vehicles. A good understanding of health & safety rules and regulations in the workplace. Experience of resourcing, recruiting and on-boarding staff. A working knowledge of diversity, equity and inclusion in the workplace. Customer service experience in a client facing corporate environment. ....Read more...