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Care Manager - Domiciliary Care

Care Manager – Domiciliary CareLocation: Glasgow, Lockerbie, Dumfries & Galloway Salary: £32,500 per annum + performance-related bonus Job Type: Full-time, Permanent Working Location: Glasgow and Lockerbie (approx. 2 days in Lockerbie, TBC)About the RoleOur client is an established and respected home care provider, delivering high-quality, person-centred domiciliary care services within the local community since 2004.We are currently recruiting for an experienced Care Manager to take overall responsibility for the day-to-day management and delivery of the service.This is an excellent opportunity for an experienced care professional who is passionate about delivering high standards of care and has the leadership skills to manage and develop a dedicated team.You will play a key role in ensuring the service remains compliant, well organised and focused on delivering safe, effective and genuinely person-centred care.Please note: This position does not offer visa sponsorship. Applicants must already have the legal right to work in the UK.The RoleAs Care Manager, you will be responsible for the effective operational management of the domiciliary care service, ensuring high standards of care, compliance and service delivery are maintained.You will lead and support the office and care teams, manage staffing and rotas, oversee care planning and quality assurance, and build strong relationships with service users, families and external professionals.Key Responsibilities Manage the day-to-day operation of the domiciliary care service.Provide effective leadership, supervision and support to office staff and care workers.Ensure the service operates in accordance with relevant legislation, regulations, company policies and Care Inspectorate requirements.Maintain and continuously improve standards of care and service delivery.Ensure appropriate staffing levels and effective workforce planning.Coordinate care plans, staff schedules and care rotas to ensure an efficient service.Ensure person-centred care plans and risk assessments are regularly reviewed and updated.Monitor quality assurance, audits, incidents, complaints and required actions.Maintain accurate records and ensure compliance with GDPR and relevant data protection requirements.Build positive and professional relationships with service users, relatives, local authorities, healthcare professionals and other stakeholders.Promote a positive, supportive and professional working culture across the service.Identify opportunities to improve the quality, efficiency and growth of the service.Support the ongoing development, training and performance of the care team.You will be working from Glasgow AND Lockerbie subject to requirements.  You must be able to work from both locations About YouWe are looking for an experienced care professional with strong leadership and organisational skills who understands the requirements of delivering high-quality domiciliary care.You will ideally have previous experience in a supervisory or management position and a good understanding of Care Inspectorate standards and the Scottish Health & Social Care Standards.Essential Requirements Full, valid UK driving licence and access to your own vehicle.Appropriate registration with the SSSC.SVQ Level 4 in Social Care, or currently working towards this qualification.Strong knowledge of Care Inspectorate requirements and Scottish Health & Social Care Standards.Relevant training/certification in areas such as Health & Safety, First Aid, Food Hygiene and Moving & Handling.Previous experience within care, preferably domiciliary/home care.Excellent communication and interpersonal skills.Strong organisational, leadership and problem-solving abilities.Good written and verbal English.Good working knowledge of Microsoft Office, including Word and Outlook. Desirable Experience Previous experience managing a domiciliary or home care service.Experience of workforce planning and rota management.Experience of supervising and supporting care staff.Experience conducting staff supervisions and performance reviews.Knowledge of effective care service delivery and continuous improvement.Experience using electronic care planning or care management systems. Salary & Benefits £32,500 per annumPerformance-related bonus schemeCompany pensionPaid annual leaveSick payOn-site parkingOngoing training and professional developmentSupport with continuing professional developmentSupportive and friendly management teamCompany eventsOpportunity to lead and develop an established home care service Performance-Related BonusIn addition to the basic salary, the role includes a performance-related bonus scheme, with rewards linked to the growth, efficiency and overall performance of the business and service delivery.PVG RequirementThis role involves regulated work with vulnerable adults under the Protection of Vulnerable Groups (Scotland) Act 2007.The successful applicant will be required to register with the Protecting Vulnerable Groups (PVG) Scheme.Apply NowIf you are an experienced Care Manager, Deputy Care Manager, Registered Care Manager, Home Care Manager or Senior Care professional looking for your next career opportunity, we would be keen to hear from you.Apply today with your CV for further information and a confidential discussion about the role. ....Read more...

Customer Service Compliance Specialist

JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions. GENERAL PURPOSE OF THE JOB: The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Office/Business support background with 3+ years' experience in a high-paced office environment SKILLS AND ABILITIES: SAP experience preferred Customer Service background Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear, concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online! ....Read more...

Apprentice HR Support Assistant

The role provides comprehensive administrative support across Human Resources and Staff Development functions. This includes maintaining and updating HR records and databases; supporting recruitment and selection processes from advertising through to onboarding and pre-employment checks; issuing contracts and employment documentation; and producing reports and management data. The post holder also supports staff development activities by coordinating training applications and events, maintaining training records, organising induction programmes, monitoring quality and feedback, and liaising with internal and external providers. Additional responsibilities include handling enquiries, processing shared email accounts, preparing correspondence, taking meeting minutes, supporting payroll and service standards monitoring, maintaining supplies, assisting with projects and events, and delivering professional, polite, and efficient customer service to staff and visitors. The role requires adherence to company policies and values, including equal opportunities, safeguarding, and health and safety requirements; participation in performance management and continuous professional development; contribution to organisational improvement; demonstration of core competencies; and undertaking any other reasonable duties as directed by the Line Manager. As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions Complete all required assignments by the required timeline Build up your portfolio of evidence, on-going during your apprenticeship programme Access support from your tutor/assessor and your manager as and when required Training:Overview of the HR Support Level 3 Apprenticeship Standard. HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering frontline support to managers and employees, or are an HR Manager in a small organisation. Their work is likely to include handling day-to-day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation, they may also have responsibility for managing a small team. This aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer. The apprentice will complete the following elements as part of the HR Support Apprenticeship Standard: Knowledge:    Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes Skills:              Service Delivery, Problem solving, Communication & interpersonal, Teamwork, Process improvement and Managing HR Information and Personal Development Behaviours:   Honesty & Integrity, Flexibility and Resilience The HR Support Level 3 Apprenticeship Standard is assessed by an End Point Assessment Organisation and can take up to 3 months to complete. Submission of maths and English GCSE Grade 4/C or above or a Functional/Key Skills L2 qualification is required when applying for End Point Assessment to take place. This will test the knowledge, skills and behaviours demonstrated over the duration of the apprenticeship; the college will book the candidate in for an end point assessment, which will be through the awarding body CIPD. The end point assessment will include a professional discussion and an observation that can be at least 1 hour each End Point Assessment: Consultative Project - 3000 words +/-10% The Consultative Project will be a real example of work done by the apprentices in their role that will be completed after the Gateway, taking a maximum of three months. The project will require the apprentice to describe how they have applied their knowledge and HR related skills to deliver the services required. Professional Discussion – Within 2 weeks of the project being marked, the professional discussion will take place. Professional Discussion - The Professional Discussion will be conducted after the Independent Assessor has reviewed and marked the Consultative Project. It will focus on the Skills and Behaviours together with any Knowledge and Skills components that have not been covered in the Consultative Project.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.Working Hours :Monday to Friday, times to be confirmed an are flexible. There will be a requirement to work in the office and also remote.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Microsoft Office, Word & Excel,Excellent Timekeeping,Excellent attendance,Experience in an workplace ....Read more...

Apprentice Finance Assistant

In your role, you will be accountable for:  Prepare and issue invoices, reminder and exclusion letters and monthly statements Check and bank cash received from across college To update income to Open Accounts ensuring that VAT is correctly applied on each category of income To request and process credit notes where needed on receipt of appropriate authorisation Create products on the college online store Undertake credit control through to recommendation for legal action for an agreed range of customers accounts Work with curriculum areas to resolve customer account issues Assist in the monitoring of Advanced Learner Loans and Student Loans Maintain records of any debt collection action taken in the finance system Liaise with audit teams if required Work as part of the enrolment team covering finance elements of the process Open and distribute incoming mail and email on a rota basis Update job manuals in area of responsibility on a regular basis Support the Income Manager with ad hoc requests as they arise Work within the Purchase Ledger function as required, supporting the accurate and timely processing of supplier invoices, payments and related queries To assist in general finance office cover where required Build effective working relationships with managers and advise on processes within the postholders remit, to facilitate the best outcomes for the college Any other duties commensurate with the level of the post that may be required from time to time There are things that we are all accountable for, whatever your role, these are:   Embedding safeguarding into your/your teams working practices and escalating any safeguarding concerns immediately in line with the college’s safeguarding policy Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act Being a champion and advocate for Equality and Diversity throughout college Behaving in a manner that displays British values Being committed to reviews of your performance and your own Continuous Professional Development To be successful in this role you will have the following:  Technical & People Skills/Impact & Influence: Ability to use initiative and be innovative in resolving issues quickly and decisively Excellent organisational skills with the ability to handle and prioritise multiple tasks and deadlines Excellent communication skills both written and verbal and to a wide range of audiences Ability to work well as part of a team Flexible attitude to work and working hours Demonstrable record of success in a customer service working environment, and a commitment to providing a first-class service It would be desirable if you have an understanding of accounting processes, and how the different process streams interact It would be desirable if you have evidence of working with others to improve practice College values and behaviours: Evidence of being able to demonstrate our college values in action: Kindness Unity Excellence Please take a look at our website for more information on our values.Training:The broad purpose of the occupation is to carry out accounting and finance tasks. These tasks support the creation of items such as financial statements and other data. Their work is carried out under supervision following set procedures for most tasks. Such tasks may include financial data entry, reconciling figures, trial balances, double-entry bookkeeping, handling accounts payable and receivable. The accounts or finance assistant is responsible for assisting accountants with routine duties. These can vary depending on the team structure and size of business. They use digital finance and accounting systems and tools to collate and enter data.  An accounts or finance assistant’s work would include tasks such as financial and accounting data entry and basic bookkeeping duties. They will also work with sales or purchase ledgers. They will run calculations to ensure that records and payments are correct and may be involved in the recording of cash transactions.  All Accounts/Finance Assistants will gather work-based evidence and attend classes to meet the required Knowledge, Skills and Behaviours. We will be delivering the industry recognised AAT (Association of Accounting Technician) Certificate in Accounting Level 2 as part of this apprenticeship standard.    This qualification comprises four mandatory units:  Introduction to Bookkeeping Principles of Bookkeeping Controls Principles of Costing The Business Environment The duration of the apprenticeship is 15-months; to allow confirmation of successful examination results/re-sits as well as completion of the required End Point Assessment. The two End Point Assessment methods are: Assessment method 1 - knowledge test - integrated Assessment method 2 - interview: Structured interview (supported by a portfolio of evidence summary) As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:  Attend and be punctual for all induction session, lessons, work-based training/support sessions Complete all required assignments by the required timeline. Build up your portfolio of evidence on-going Access support from tutor/assessor/manager as and when required Training Outcome:Whilst there will be no guarantee of a substantive position with the college at the end of the period, the college will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The college has a very good record of supporting workers through in-house apprenticeships, and many apprentices have secured employment with the college beyond their apprenticeship. There may be a full-time position for the candidate to apply for, subject to successful completion of the apprenticeship and employment targets.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Thursday - 8.30am until 5pm, Friday 8.30am until 4.30pm. Predominantly based at Waterfront Centre with requirement to travel to other sites.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Microsoft Office ....Read more...