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Managing Director - Canada

Managing Director – Canada QSR | Franchise OperationsRemote – Ideally Ontario-based | 40–50% Travel $300,000 + BonusWe're partnered with a well-established QSR franchise organization looking for a Managing Director – Canada to lead operations across a significant national portfolio.With 350+ locations across Canada, this is a high-impact leadership role responsible for driving operational performance, franchisee relationships, team development, and continued growth across the Canadian market.The role reports directly to the VP, International Operations and will work closely with senior leadership and franchise partners across the country.What You'll Be Doing Leading the overall Canadian QSR operation across 350+ locationsDeveloping and executing the Canadian operational strategyBuilding strong relationships with franchisees and key business partnersDriving sales, profitability, operational standards, and guest experienceEnsuring consistent execution of brand standards across the Canadian portfolioIdentifying opportunities to improve operational efficiency and franchisee profitabilitySupporting new store openings and continued network growthPartnering with senior leadership on strategic initiatives and long-term growthEnsuring operations remain compliant with provincial employment and labour legislationTraveling across Canada to visit locations, meet franchisees, and support the field team What We're Looking For Significant senior leadership experience within QSRFranchise experience is a MUSTProven experience leading large, multi-unit or national restaurant operations, ideally 300+ storesExperience working across multiple Canadian provincesStrong knowledge of Canadian provincial labour and employment legislationProven ability to build strong relationships with franchiseesStrong commercial and financial acumenHighly analytical with a track record of using data to drive performanceStrategic thinker who can also operate effectively in the fieldComfortable working in a highly mobile, national role ....Read more...

Amazon Account Specialist (Toronto, Canada)

Join One of the UK's Leading Amazon ConsultanciesMinsterFB helps household brands including Cadbury, Yorkshire Tea, Grenade, Bisto and McVitie's grow on the world's largest marketplace.We're looking for a commercially minded Amazon Account Specialist to join our growing team in Toronto, Canada. Reporting into our North America Client Lead, you'll support the delivery of commercial growth and operational excellence for a portfolio of well-known consumer brands on Amazon. This is an exciting opportunity for someone who enjoys working with data, solving commercial challenges, supporting client growth, and building expertise in Amazon Vendor Central and Seller Central.Working alongside our Account Managers, you'll play a vital role in driving client performance through analysis, operational excellence, communication, and commercial support.If you're detail-oriented, proactive, and excited by the fast-paced world of e-commerce, we'd love to hear from you.  What You'll DoAs an Amazon Account Specialist, reporting into our North America Client Lead, you'll work closely with Account Managers and cross-functional teams to deliver outstanding service and commercial results for a portfolio of brands.Your responsibilities will include: Supporting Account Managers with day-to-day client communications and follow-up actionsActing as a key contact point between clients and internal functional teamsMaintaining action trackers and ensuring client requests are completed accurately and on timeSupporting the preparation of monthly reviews, Building Blocks decks, and client reportingEnsuring all presentations are fully annotated and actions are accurately recordedMonitoring Amazon performance metrics including sales, profitability, Buy Box ownership, chargebacks, shortages, and availabilitySupporting promotional planning, forecasting, inventory management, and vendor-initiated orders (BTR)Assisting with new product launches and ensuring accurate product setup within Amazon systemsManaging and maintaining critical account data including promotions, product segmentation, purchase orders, and reporting dashboardsSupporting account health by identifying and escalating operational issuesWorking closely with Advertising, Data, Catalogue and Operations teams to deliver client successDeveloping an understanding of Amazon programmes including: Climate Pledge FriendlyA+ ContentBrand StoresBrand StoryMerchandisingVendor Initiated Orders (BTR) Producing analysis and insights on Amazon developments and presenting key updates to the wider commercial teamContributing to continuous improvement initiatives across commercial processesSupporting the creation and maintenance of knowledge management content and commercial best practices   What Success Looks LikeYou will be measured against a range of commercial and operational KPIs, including: Growth in shipped COGS (Cost of Goods Sold)Improvement in profitability metrics including Net PPMReduction in chargebacks, shortages and Buy Box suppressionsStrong inventory health and effective BTR managementAccuracy and timeliness of client communications and reportingPositive client feedback and relationship qualityEffective communication and collaboration across departmentsHigh standards of data integrity and account administration   What We're Looking ForEssential Strong analytical and numerical skillsExcellent written and verbal communication skillsStrong attention to detail and organisational abilityExperience in account support, e-commerce, retail, customer success or client-facing rolesComfortable working with large datasets and reporting toolsGood working knowledge of Excel or Google SheetsAbility to manage multiple priorities in a fast-paced environmentProactive, solutions-focused mindsetStrong time management skills and ability to work independently Desirable Experience with Amazon Vendor Central or Seller CentralExperience within e-commerce, marketplace management, digital marketing or retailExperience analysing commercial or performance dataExperience presenting findings and recommendations internally or externallyDegree or diploma in Business, Economics, Marketing, Mathematics, Commerce or a related disciplineFamiliarity with Amazon retail concepts such as Buy Box, cataloguing, promotions, inventory management or advertising   You'll Thrive Here If You Enjoy using data to solve commercial challengesAre naturally curious and enjoy learning new thingsTake ownership of your work and follow through on commitmentsAre highly organised and process-drivenLike finding ways to improve efficiency and effectivenessEnjoy collaborating in a supportive team environmentCan confidently communicate with both clients and colleaguesAre comfortable balancing detail-oriented work with commercial thinking   Our Values & ExpectationsSuccessful team members consistently: Share information openly and honestly with clients and colleaguesSeek more effective and efficient ways of workingAsk questions, investigate issues and pursue solutions proactivelySupport colleagues during busy periods and absencesDemonstrate accountability and ownershipGive and receive feedback with radical candorMaintain a high standard of professionalism and client service   What We Offer Competitive salary based on experienceComprehensive health and benefits packageHybrid working modelOngoing training and professional developmentExposure to some of Amazon's most recognisable consumer brandsCareer progression opportunities within a growing international businessRegular team events and company initiativesEmployee Assistance Programme and wellbeing supportA supportive, purpose-driven culture as a Certified B Corporation   Location & Flexibility Based in Toronto, OntarioHybrid working arrangementCandidates must be eligible to work in Canada   About MinsterFBMinsterFB helps brands win on Amazon through strategic account management, marketplace growth, advertising, catalogue optimisation, operational issue resolution and training.We're proud to be a Certified B Corporation, committed to balancing purpose and profit while helping brands succeed on the world's largest marketplace.  How to ApplyPlease submit your CV along with a brief cover note outlining why you're interested in joining MinsterFB and how your experience aligns with the role.We welcome applications from candidates who are excited to build a career in Amazon, e-commerce and digital commerce, even if they don't meet every requirement listed above ....Read more...

Brand Leader - Restaurant Operations

Brand Leader – Restaurant OperationsLocation: Richmond Hill, ON Salary: Up to $180,000 CAD + Bonus Hybrid – 3 days in officeWe’re looking for a Brand Leader to join a major restaurant group and take ownership of a portfolio of established brands.This is a senior opportunity for someone who understands both the customer and the business side of restaurants. You’ll work closely with franchise partners, leadership and different teams across the business to find ways to grow the brands, improve performance and keep them relevant in a changing market.About You You’ve built your career in restaurants, retail, consumer brands or a similar fast-moving environment, with strong experience across brand or commercial leadershipYou’ve worked within a franchise business and know how to build productive relationships with franchise partnersYou have a strong commercial instinct and enjoy spotting opportunities that can lead to stronger sales and profitabilityYou’re a natural collaborator who can get marketing, operations and other teams pulling in the same directionYou’re comfortable making decisions, managing competing priorities and taking ownership without needing to be micromanaged What You’ll Do Own the day-to-day direction of the brands, making sure the plans are focused on growth and what customers actually wantPartner with franchisees to understand their challenges, share ideas and help them improve their resultsBring teams together around new campaigns, products, menu opportunities and other initiatives that can move the brands forwardKeep a close watch on what customers are doing, what competitors are launching and where the market is headingWork with senior leadership on business plans, financial performance and the longer-term opportunities for the brand portfolio ....Read more...