We are seeking a Customer Service Advisor to join a well-established engineering business based in Grangemouth. This is a minimum term 6-month contract, with the potential to become permanent for the right person. The role offers a competitive salary, excellent benefits, and the chance to support key customer accounts while contributing to business growth.
What’s on offer to the Customer Service Advisor?
Salary: £25,000 per annum
Contract: Minimum 6-month contract with the potential to go permanent
Holiday: 33 days per year (including bank holidays and Christmas/New Year shutdown)
Working Hours: Monday to Thursday 8:30 am – 4:45 pm | Friday 8:30 am – 3 pm
Pension Scheme: Company contributions included
Additional Benefits: Sick pay, service-related pay after 3 years, and profit-related pay
Development: Training and ongoing support within a fast-paced and professional environment
Responsibilities of the Customer Service Advisor:
As a Customer Service Advisor, you'll handle inbound and outbound customer communications—resolving queries, supporting with product information, and identifying sales opportunities where appropriate.
Key duties will include:
Managing customer enquiries via phone and email, including troubleshooting and billing queries
Processing sales and purchase orders accurately and efficiently
Preparing quotes and following up on sales enquiries
Maintaining accurate customer records within the CRM system
Building strong customer relationships and supporting account delivery performance
Requirements of the Customer Service Advisor:
Excellent communication skills
Strong organisational and time management ability
Previous administration experience within a manufacturing environment
Confident using Microsoft Office and CRM systems
Previous experience in a similar customer service or sales support role is preferred
If you believe you have the skills and experience for the Customer Service Advisor role, click “Apply” or contact Conor Wood on 01484 645 269 for more information.
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