Supporting patients face to face on the front reception desk and over the telephone
Welcoming patients and visitors, in person in a friendly and helpful manner
Referring patients
Provide administrative support to clinical team members
Entering information into patients records by computer
Ensuring correspondence, reports and results are filed promptly
To maintain a thorough knowledge of all Practice procedures
Participate fully as a team member sharing knowledge and information
Taking responsibility for maintaining own personal development
Maintaining confidentiality relating to patients, staff, visitors and practice business
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
The apprentice will spend 20% of their working hours in off the job activities and training
On the job and off the job training will be delivered in the workplace
Training Outcome:
Upon successful completion of the apprenticeship, there is the opportunity for a permanent position within our admin team
Employer Description:SDHC GP Federation was established in 2016 by the GP practices in Eastbourne, Hailsham and Seaford. Since then we have become a social enterprise, grown our membership to 24 practices in East Sussex and expanded our services, some of which span East Sussex.Working Hours :Shifts of 7.5 hours per day, scheduled between 07:45 and 22:30, across 7 days a week including evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience....Read more...
We're currently looking to recruit two motivated and outgoing apprentices to join us at our Northwich headquarters. This is a fantastic opportunity for individuals eager to begin a career in customer service and operations within a supportive and progressive environment.
What You'll Be Doing:
As one of our apprentices, you'll play an important role in both outbound and inbound customer service activities, including:
Making outbound service calls to clients with a friendly, professional manner
Handling inbound service enquiries efficiently and helpfully
Using Microsoft 365 tools for communication, scheduling, and tracking tasks
Supporting day-to-day admin and operations across the team
Working closely with colleagues to ensure smooth service delivery
Representing our values of care, diligence, and community in every interaction
Training:
Customer Service Practitioner Standard
Functional Skills in English and maths if needed
A designated Tutor to support and guide you through your learning journey
On and off-the-job training
Training Outcome:
A clear progression path within the business
Hands-on support and mentorship from a passionate, experienced team
A welcoming, family-style workplace where everyone matters
Opportunities to grow your confidence, skills, and future career
Employer Description:Envirocraft Waste SolutionsWorking Hours :Monday to Friday, 9:00am - 5:30pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,Organisation skills,Problem solving skills,Team working....Read more...
