Head of IT Customer SupportReporting to: COO / CFO Location: Manchester (Hybrid) Salary: £50,000–£60,000 DOE Contract: Full-time, Permanent Hours: Monday–Friday, 09:00–17:30 (with flexibility to support the US team) Team: Managing a team of 5 across the UK and Denver, USAAre you someone who’s grown within the IT Helpdesk or Technical Support world and understands the pressure of queues, SLAs, escalations and is now ready to lead and shape a customer support function end-to-end?This is a hands-on leadership role for someone who blends technical capability, customer focus, and people leadership to drive operational excellence and protect the customer experience as the business scales.About YouDo you come from a technical support / IT helpdesk background and have progressed into leadership? Holding experience in: • Implementing a tiered triage process • People leadership • Operational discipline • Strategic planningIf you feel you can take accountability for how Customer Support performs as a department and can confidently represent it at a senior level, not being afraid to challenge decisions when they risk the customer experience or long-term sustainability, then this role could be for you.The Role – Key Responsibilities
Own the Customer Support & IT Helpdesk function end-to-endLine-manage the Customer Support Team Lead and oversee a UK & US-based teamDefine SLAs, escalation models, workflows, and operational standardsAct as the escalation owner for major customer-impacting incidentsDrive performance, capability development, and continuous improvementOwn helpdesk tooling, automation, reporting, and documentationUse data and trend analysis to inform decisions and scalingCollaborate closely with Product, Engineering, Operations, QA, and Customer SuccessRepresent Customer Support confidently in senior and cross-functional discussions
What You’ll BringEssential:
Experience managing a technical support or IT helpdesk functionStrong people leadership, including managing Team Leads or senior staffSolid technical understanding to guide escalations and challenge decisionsExperience working with SLAs, service models, and operational metricsStrong analytical and communication skills
Desirable:
Experience supporting software products or enterprise IT environmentsITIL or service management knowledgeExperience with globally distributed teamsHands-on experience with helpdesk platforms (e.g. Freshdesk or similar)Interest in automation and process improvement
Why Apply?
Own and shape a critical function at scaleLead with autonomy, trust, and influenceBuild a support operation that’s valued internally and by customers
If you’ve built your career in IT Helpdesk, Technical Support, or Customer Support leadership and are ready to step into a role where you truly own the function, we’d love to hear from you. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Your varied role will include learning how to support users and network administrators over the telephone and by email, with most issues being resolved using remote access. You may also be involved in project work.
Cara responds to administration and fault-resolution calls to our helpdesk and keeps servers and networks audited, up-to-date and functioning, as error-free and with as little down time as possible.
Our helpdesk engineers make use of tools such as TeamViewer and Windows Quick Assist to help users without requiring any technical input from them.
Typically our work includes:
Cloud services management and migrations
Achieving compliance – IT security, user and BYOD policies; Cyber Essentials; GDPR; PCIDSS; IT risk assessments; Financial Pre-Audit IT questionnaires
Assistance in satisfying Subject Access Requests of personal GDPR data
Network design
Virus and firewall protection
Infrastructure audit, resourcing and installation – making excellent use of available nfp resources
Software specification, licensing, updates and installation, including Charity Digital Exchange (Microsoft Non-Profit scheme)
Network maintenance and support – using remote helpdesk and onsite engineers
Liaising with third-party suppliers (telephony/photocopying/web hosting etc)
Upgrades and adapting to changing requirements
Disaster and resilience planning
Project work and consultancy – long-term goals or ad hoc projects and advice
Duties and key responsibilities:
Setting up and supporting Cloud services for clients (Microsoft 365, Google apps)
Managing email, anti-spam and virus protection
Setting up user accounts, permissions and passwords
Monitoring network usage
Analysing and resolving a range of faults, from system failures to forgotten passwords
Undertaking routine preventative measures and implementing, maintaining and monitoring network security
Installing, supporting and maintaining new server hardware and software infrastructure
Training Outcome:
On completion of the first year the ideal candidate will have achieved industry-recognised qualifications and have a diverse range of real-world experience which will equip them to continue working with us as a helpdesk engineer, perhaps developing a specialism in a particular area of interest, such as cybersecurity
Employer Description:Cara Networks is a small, specialist outsourced IT company based in Milton Keynes. We offer network design, installation and maintenance services to around 75 clients, supporting them with helpdesk services and consultancy, especially in cybersecurity. We support both client-server infrastructure and, increasingly, cloud-based solutions. Our clients include businesses and charities, and we are leaders in arts-based organisations such as London theatres, companies and venues.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Organised and focused approach,Ability to take instruction,Commitment,Self-motivated,Verbal communication skills,Calm and confident,Punctual,Reliable....Read more...
Helpdesk Administrator - FM Provider - Battersea, London - Up to £30,000 per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Helpdesk Administrator to join a leading FM company on a Temp to Perm basis. This role is based in Battersea, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)30k per annum Temp to Perm Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeHave the right to work in the UK IT Proficient Please send your Cv to Stacey at CBW Staffing Solutions for more information!....Read more...
Contract Support – Canary Wharf - Up to £40,000 per annum Are you an experienced Contract Support professional looking for your next challenge within Facilities Management? If so, this could be the ideal opportunity for you. We are recruiting for an experienced Contract Support to join a well-established Facilities Management company based in Canary Wharf. The role supports one of the company’s flagship contracts, delivering a consistently high standard of service within a fast-paced FM environment. The Role The successful candidate will have a proven background in Facilities Management and Contract Support. You will play a key role in the day-to-day operation of the contract, working closely with the Helpdesk Manager and wider FM team. Responsibilities will include helpdesk coordination, contract administration, financial support, and stakeholder communication. Hours/details:Monday to Friday8:00am – 5:00pmPermanent positionSalary up to £40,000 per annumHybrid working (1 day working from home)Important – Must have previous experience working in the role above and be able to start immediately. Responsibilities & Duties:Act as a first point of contact for Facilities Management enquiries via phone and email, ensuring a professional and responsive service.Manage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are accurately logged, tracked, and closed.Schedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.Open, update and close jobs on CAFM systems, maintaining high levels of data accuracy and compliance.Review incoming jobs throughout the working day and allocate accordingly to ensure efficient workflow management.Raise, process, and track purchase orders, ensuring adherence to financial and contractual controls.Process and reconcile supplier invoices, matching against purchase orders and completed works, and resolving any discrepancies.Monitor and manage Work in Progress (WIP), chasing outstanding works, approvals and financial closures to support accurate cost reporting.Issue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.Support contract financial administration, including cost tracking, accruals and month-end reporting processes.Raise corrective maintenance tasks following PPM completion to ensure continuity of service delivery.Liaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.Support Office and Contract Managers in the administration and delivery of contractual objectives.Respond to internal and external queries in a timely and professional manner.Organise and manage workload effectively to ensure all operational and financial tasks are completed within required timescales. Requirements:Proven experience in a Contract Support rolePrevious experience within Facilities ManagementStrong general administration skillsExperience using CAFM systemsIf interested, please send your CV across to Stacey at CBW Staffing Solutions.....Read more...
Serve as a point of contact for customers seeking technical assistance using the helpdesk system.
Respond to ICT Support requests in a timely fashion to ensure minimum disruption to Teaching and Learning at all times.
Perform remote troubleshooting through diagnostic techniques and pertinent questions. This may be in person at all of Newham’s venues or via remote connection
To adopt a proactive approach and responsibility in providing ICT support, advice and one to one training to staff, students, and junior team members
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
To install, maintain, upgrade, and repair a wide range of ICT equipment
Record events and problems and their resolution in logs using the helpdesk
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
To work supporting our partner sites to provide occasional off-site technical support
To maintain an inventory of computer hardware and software including licences
Repairing and replacing equipment as necessary
Possibly training more junior staff members
Install and upgrade both systems and application software as required adhering to all licensing regulations
Record accurately and prioritise support requests, outcomes and time taken in the Helpdesk software
To assist in providing a purposeful, effective, and supportive environment for learning
Training:This apprenticeship is delivered as a day release, you will be required to attend college once a week.
Level 3 Information Communication Technician
Behaviour, Skills and Knowledge
Training Outcome:
There may be an opportunity to progress into permanent employment after successfully completing the apprenticeship
Employer Description:The merger of Newham College London and NewVIc Sixth Form Centre, offers you more choices than ever. One of London’s Top-Performing Colleges – Newham College has been a top-performing further education college since 2018, helping students achieve high success rates and strong career outcomes.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
Metro Supply Chain UK are looking for a driven problem solver to join our IT team as a Helpdesk Technician. We are looking for someone with one year’s experience in a helpdesk environment. The person in this role will provide direct support to our business users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers.
Main roles and responsibilities:
Ticket Management & Triage:
Act as the first point of contact for all IT support tickets
Assess, prioritise, and assign tickets appropriately based on impact and urgency
Provide timely updates to users and ensure all issues are logged accurately
Network Administration Tasks:
Create, modify, and disable user accounts across core business systems
Set up user permissions, group memberships, and access rights
Manage users across M365 services to ensure user productivity is achieved
Hardware Tasks:
Perform initial laptop and desktop builds using standard images and configuration procedures
Configure user devices with required applications and security tools
Assist with workstation setup including monitors, docking stations, telephony, and other equipment
Application Support:
Provide first-level support for business applications, including the Warehouse Management System (WMS)
Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors)
Escalate complex application problems to the relevant application support or development teams
Service Desk:
Proactively monitor service desk metrics and contribute to continuous improvement
Identify recurring issues and suggest improvements in processes or documentation
Draft and publish knowledge base articles to proactively help users with common issues
Security, Compliance and Environmental:
Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards
Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001
Communicate any non-conformances within the ISO accredited management system
Health and Safety:
Without compromise maintain a safe and clean work environment
Report any hazards in the workplace to management immediately
Complete all training provided in a timely manner
Customer Service and Our Way Culture:
As a team member, work collaboratively with Metro employees in a team-oriented environment
Have an exceptional customer service attitude
Look for ways to say “Yes” to the customer (internal and external)
Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.Training:The learner will be studying the Improvement Technician Level 3 Apprenticeship Standard qualification. Training Outcome:We would like to see the person in this role progress to level 2 and level 3 helpdesk technicians. Through the skills learned in the apprenticeship, we hope that the person in this role will play a key role in improving processes, strengthening the IT team within the organisation.Employer Description:Metro Supply Chain is a Canadian warehousing company, with offices across England and Wales. With customers in the UK such as Nestle and SodaStream, we make sure supermarkets, online retailers and online shoppers' purchases are stored and dispatched properly.Working Hours :Monday - Friday (working hours can be agreed with the manager).Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Logical....Read more...
Log calls/ jobs on the helpdesk ERP system
Allocating work orders to the reactive engineering team
Placing product orders with the approved supply chain
Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
Taking ownership for the PPM schedule & Reactive maintenance jobs
To ensure all tasks are completed in line with the associate KPI’s / SLA’s
To ensure 100% Portal compliance in line with individual client’s requirements
To ensure engineer / service reports are completed
Tracking jobs progress against predetermined KPI’s including response times
Updating assets history from external work record sheets
Regularly cleanse and refresh the electronic asset register to reflect the following
Asset/plant replacement & equipment
Disposal details of assets/plant & equipment
Warranty details
Location of plant & equipment
Suppliers & installers details
To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports to line manager – log complaints, monitor and process toward remedial and resolved outcomes
To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base services/maintenance, ERP reports
Training:
Level 3 Business Administrator Apprenticeship Standard at workplace/day release at Northumberland Skills Campus
English and matha Level 2 functional skill if required
Training Outcome:
Full time employment within the company
Employer Description:CMS was established in the North East of England in 2000 by Neil and Nic Smith, both experienced engineers. Neil trained as a marine engineer working off-shore, and after university in Sheffield Nic went through the Mars Graduate Program and managed one of their largest production facilities.
The visionary brothers saw an opportunity to develop the company beyond its Northern heartlands and into a nationwide business, delivering a fantastic service throughout the country.
They invested significantly throughout the business, in senior management appointments, back office support, IT infrastructure, the HQ premises and most importantly a nationwide network of directly employed engineers.
This has allowed CMS to win significant contracts from large national businesses who appreciate having a single point of contact when it comes to the operation and compliance of their diverse property portfolios.Working Hours :Monday– Friday 8:30am to 4:30pm You will have a 30 minute lunch break.
37 hours 30 minutes a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Service Desk Engineer - London
3 month contract
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business seeking 2 x highly proactive and analytical service desk engineers for initial 3 month contracts. You’ll be based from a central London location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.....Read more...
This IT Apprentice role involves providing technical support, learning key IT skills (networking, systems, software), and completing structured training (around 20% off-the-job) while earning a salary, focusing on hands-on problem-solving for users, maintaining equipment, and developing digital expertise to grow into a full-time tech role.
You'll fix issues with computers, printers, and networks, provide technological support for all Trust events, learn about server administration and cybersecurity, and gain practical experience in a supportive team environment, progressing from basic support to morecomplex digital solutions.
1st line Support:
Proactively log all support requests with relevant information on IT helpdesk system
Support with administration of IT systems and tools
Record and replace defective equipment within the helpdesk
Assist with relocation of hardware when required
Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster
Conduct weekly checks of all IT suites, stock levels and IT equipment within classrooms
System Development:
To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics
To actively participate in the work of the Windows 11 Upgrade project team
Security/Data:
It is essential that the Apprentice IT Technician understands the critical nature of the Trust's data and takes all necessary measures to ensure its confidentiality, integrity, and availability. The security of the Trusts’ data is one of the most important considerations for all members of the team, second only to safety
This includes:
Ensuring appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster
Ensuring appropriate security software such as anti-virus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats
Health & Safety:
A sizable amount of the Trust’s IT equipment is installed at a high level, including projectors, speakers, and wireless access point
Therefore, members of the team are required to work at height on the appropriate equipment including ladders, towers, scaffolding
To assist in the Trusts’ program of Portable Appliance Testing (PAT testing)
To assist in Risk Assessment completion
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Possible progression opportunities for the right applicant
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,MS Office or Google workspace....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Aims and Purpose of the Post:
To ensure the smooth operation of the College’s IT networks
To provide a high quality support service to Teaching and Support Staff, Students and other users of the College’s IT networks
To provide support and ticket management via the IT helpdesk ticketing system
The installation and maintenance of a range of software and hardware
The identification of requirements for the continued development of the IT systems
Perform assigned duties and tasks associated with information security and the related policies
Represent IT Services in a positive manner across the college
Specific Responsibilities
Using the helpdesk system provide support to all users, resolving issues quickly and efficiently. Identifying recurring issues, and their long term solution
Install, maintain and configure IT Hardware, including PC’s, Servers, Thin Clients, Classroom IT equipment, networking devices, IP telephones and printers
To install and maintain a range of software for use by staff, students and other College clients
Install and test new software as directed
Configure and test application and operating system deployments using the College’s management tools
To undertake proactive maintenance and monitoring across the IT estate and networks
Proactively identify opportunities and methods to simplify and/or automate processes
Manage incoming helpdesk requests, assign priorities, and ensure SLA’s are met
Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager
Communicate confidently and effectively with users at all levels
To identify and report recurring network/software issues/trends to the Network Services and Development Manager
To report potential and actual breaches of information security to the Network Services & Development Manager
To ensure that the documentation relating to IT in the College is maintained in good order
To customise standard software to meet specific internal requirements
To assist in the maintenance and sustainable development of resources and commercial activities
To attend both day and evening meetings, courses, etc. considered to be of benefit to the College and the individual
To promote and adhere to the College’s Safeguarding Policies and Procedures
To promote and adhere to the College’s Health & Safety Policies and Procedures
To manage student conduct in accordance with College policies
Promote the welfare of young people and vulnerable groups in all aspects of College life and to ensure safeguarding arrangements are adhered to at all times
The active promotion of and commitment to best practice in equality, diversity & inclusion
Contribute and demonstrate fully and at all times the positive promotion and role modelling of the College core values, generic competencies and professional behaviours expected of all staff employed by Moulton College
Undertake any other duties as required by the Principal and as may be reasonably expected commensurate with the post. This may include either the temporary or permanent re-deployment to an equivalent grade of post within the organisation
To manage student conduct in accordance with College policies
Training:On the apprentices successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:
Level 3 Information Communication Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
The classroom training for the Information Communication Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.Full days will be required on the training weeks and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home.
The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.Training Outcome:
Potential progression into a full-time role upon the completion of the apprenticeship
Employer Description:We are a specialist land-based college with more than one hundred years' experience in training young people and adults in skills associated with the natural, built and recreational environment. We are committed to working closely with employers to ensure that the curriculum we deliver is relevant to their current and future needs. Whether you are a school leaver, returning to college after a break, looking for professional development or wanting to combine study with work, you'll find the perfect course at Moulton. We hope that you discover what makes Moulton so special by exploring our website but please get in touch if you have any questions about the College.Working Hours :Monday - Friday between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Procurement & Commercial Support:
Preparing quotes for hardware and software
Ordering laptops, licences and services from suppliers
Coordinating deliveries, collections and recycling
Tracking renewals such as licences, domains and warranties
Working with finance to ensure approvals and accuracy
Client & Internal Coordination:
Acting as a link between clients, suppliers, finance and technical teams
Making sure information is shared clearly and at the right time
Logging and tracking work accurately in systems like Jira
Preparing data so others can do their jobs effectively
Supporting with project management
Systems & Tools:
QuickBooks (quotes and purchase orders)
Partner portals (Microsoft, telecoms and other vendors)
Jira and Confluence for tracking and documentation
Outlook and calendar management
You won’t be expected to:
Fix servers
Write code
Work on a helpdesk
But you will learn enough to understand what’s going on, ask sensible questions and spot issues early.Training:Business Administrator Level 3.
An apprenticeship involves regular training with Chelmsford College, with a minimum of 6 hours 'off the job' training per week.Training Outcome:Potential for full-time employment.Employer Description:We are a growing UK-based technology services business supporting organisations with IT, cloud, security, connectivity and software. We work with real clients, real projects and real delivery timelines, which means being organised, accurate and reliable really matters.
As the business grows, the operational side becomes just as important as the technical work. This role sits right at the heart of that.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
We're looking for a hands-on apprentice to join our infrastructure team and learn the ropes of modern network engineering. You'll be out and about building and maintaining the physical and digital networks that businesses rely on - think less helpdesk tickets, more hard hats and cable testers.
This isn't just plugging things in and hoping for the best. You'll work alongside experienced engineers to design, install, and troubleshoot everything from cabling infrastructure to access control systems, learning how networks actually work from the ground up. One day you might be racking switches in a data cabinet, the next you're configuring VLANs or deploying Starlink for a remote site.
A company van is provided where applicable for employees with a driving license, or you'll be buddied up with one of our Field Engineers, enabling you to work across different sites and see how various businesses use technology in the real world.
Structured cabling - Install and terminate network cabling to industry standards
Network infrastructure - Build and configure data cabinets, implement network authentication, install new equipment
Physical security systems - Deploy CCTV, access control, and wireless infrastructure
Cloud and device management - Support modern endpoint deployments and cloud-based solutions
Server and hardware deployment - Assist with server installations and equipment rollouts
Training Outcome:The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance and availability.Employer Description:About Next2IT
Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.Working Hours :Monday to Friday - 9:00 am to 5:30 pmSkills: Communication skills,Problem solving skills,Written and spoken English,Office 365/Microsoft 365....Read more...
Providing 1st and 2nd line IT support via the helpdesk, logging calls, and resolving issues over the phone
Installing and configuring computers and related hardware
Conducting customer site visits for IT-related issues across the Southeast
Assisting with project work, migrations, and rolling out new IT infrastructure
Supporting Microsoft systems and performing backup checks and reporting
Monitoring and maintaining customers’ IT systems and network infrastructure
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Spiderweb Systems are an established IT company based in Essex with over 20 years of industry experience. We specialise in IT services and cybersecurity for businesses and have built a strong reputation as a trusted IT partner across the Southeast of England.Working Hours :Monday to Friday, between 9am-5:30pm.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Driving licence & own vehicle....Read more...
We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn.
This role is not limited to basic password resets. A candidate who shows initiative, curiosity, and a proactive approach will be given the opportunity to build technical skills rapidly and take on increasing responsibility.
Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments.
Key Responsibilities:
Logging, managing, updating, and closing support tickets efficiently
Providing first-line technical support via phone, email, and remote access
Diagnosing and resolving common hardware, software, and user issues
Carrying out daily IT systems checks and routine maintenance
Supporting Windows desktop environments (Windows 10 / 11)
Assisting with Microsoft 365 administration (users, mailboxes, Exchange, SharePoint)
Supporting cloud-based services and Windows Server environments
Assisting with Intune, Autopilot, and device provisioning
Supporting mobile devices and Mobile Device Management (MDM) platforms
Assisting with cybersecurity-related tasks and best practices
Occasional on-site client visits alongside senior engineers
Escalating complex issues appropriately while learning from their resolution
Training:Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Swift Digital Solutions is a growing managed IT services and software solutions provider supporting a wide range of clients across multiple industries. We deliver proactive, reliable IT support and pride ourselves on developing our engineers through real-world experience rather than keeping them siloed in a call-centre environment.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Positive attitude,Motivated,Hard-working,Hardware and software,Troubleshooting....Read more...
Create, manage, and update work tickets and complete time worked on the issues
Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services
Escalate issues up the line to the Support Desk Manager for further action as required
Update Client information on internal system
Respond to client enquires to find and fix their problems
Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services using computer components such as RAM, CPU, GPU
Helping resetting passwords internally and externally
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:At Accelerator, we provide a comprehensive selection of services designed to cater to the varied needs of our B2B clients. Whether it's Network Infrastructure or Cyber Security, we are dedicated to delivering customised IT and telecom solutions for businesses of every size. Plus, switching to Accelerator is seamless and hassle-free, ensuring you can quickly benefit from our expertise and support.Working Hours :Monday -Friday – 08:30 am – 5:30 pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
Electrical Engineer - Edinburgh - Salary up to £39,000 DOE CBW have a new opportunity to join a leading facilities company on a permanent basis covering a large static site based in Edinburgh. The successful candidate will be required to complete PPM's and Reactive based works and assisting with other building fabric works. Hours of Work:Rotating Shift PattermDayshift - 06:00 to 14:00Backshift - 14:00 to 22:00Nightshift - 22:00 to 06:00Key Responsibilities:Responsibility for electrical PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded.Responsibility for other types of building services maintenance to include basic fabric, HVAC, mechanical and related tasks.To provide callout response for the client as detailed on the callout rota.To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to WorkAll Planned Maintenance and Reactive tasks to be carried out to the highest standards and delivered within the requirements of the Service Level Agreements.Active involvement in day-to-day operation of the building services plant and equipment.Effective fault finding on building services plant and equipment.Carry out / assist in all minor new works including system installations and refurbishments as required.Coordination of sub-contractor activities.Person Specification:Electrically qualified - City & Guilds Level 2&3City & Guilds - 18th EditionCOSSH, IOSH, People Management (Desirable)Must be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceGood communication skillsClient Facing Salary & Benefits:Salary up to £39,000 On call one weekend in 8Call out – min 8hour paid at 1.5£100 Standby25 days holiday + Bank HolidaysCompany Pension SchemeExcellent career progression opportunities....Read more...
Resolving IT issues and service requests via the central helpdesk
Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
Managing user access to school systems and networks
Supporting cybersecurity and compliance with GDPR and data protection laws
Assisting staff and students with IT-related queries and training
Contributing to IT projects and supporting system upgrades
Training:
Study towards a relevant qualification, IT Support Lead Level 4.
On-the-job training and mentoring from experienced professionals
Regular review meetings to track progress and development
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm (30 minutes lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Microsoft 365,Networks....Read more...
Resolving IT issues and service requests via the central helpdesk
Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
Managing user access to school systems and networks
Supporting cybersecurity and compliance with GDPR and data protection laws
Assisting staff and students with IT-related queries and training
Contributing to IT projects and supporting system upgrades
Training:
Study towards a relevant qualification, IT Support Lead Level 4.
On-the-job training and mentoring from experienced professionals
Regular review meetings to track progress and development
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm (30 minutes lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Microsoft 365,Networks....Read more...
To unpack and set up hardware and configure as instructed
To install operating systems and software, as necessary
To liaise with Support Contractor for the maintenance of all printers under that contract and to maintain a small number of printers that are not part of that contract
To use the school IT Helpdesk Ticket System to investigate and rectify faults, communicating with all staff regarding the progress of their request
To assist with cabling installations where required
To provide technical support on hardware and software problems, investigating faults and liaising with third party support company where necessary
To investigate, diagnose and provide first-line support in network problems, seeking assistance from Wavenet, Trust IT Director or support companies where necessary, in liaison with the IT Manager
To ensure new equipment including PC’s, laptops, iPads etc. are suitable to meet the needs of the user, offering support and training as required
Replace equipment components as necessary
To ensure the security marking and recording of all new hardware and maintain inventories of all equipment in the school
To maintain an awareness of new IT products and services and ensure that information is shared within the school
To liaise with staff on a daily basis to support the efficient use of IT equipment in the school
To assist in the provision of technical support to teachers during teaching periods
To support teaching staff in the use of IT-based activities, and provide assistance to groups of students in the use of IT where required
To provide technical support and assistance for staff, including the preparation of guidance on the use of IT for staff and students
To create and maintain user accounts as required
To act as Systems Administrator to add new users to HCC e-mail accounts, update staff changes, maintain existing accounts
To maintain system integrity and security by changing passwords on the system as required and informing staff of any changes
To operate and tailor software to meet the needs of the schoolTo troubleshoot software problems, including compatibility across different versions
To install network software as well as stand-alone software, liaise with the Senior IT Technician to ensure smooth integration onto all PCs, including laptops for use by students and staff and provide end-user documentation where appropriate
To support staff and students in the use of the IT across the school
To monitor security and privacy across the school network and to follow reporting procedures
To create new “How to” documentation in order to share knowledge within the department
Read pre-existing “Help Docs” manual to fully understand the standards procedures and policies of the IT department
To Ensure documentation is kept up to date with new software, ipad allocations etc.
To ensure digital resources are uploaded to the correct folders on the IT sharepoint “IT Guides”
To provide detailed descriptions of fixes implemented within the school IT Helpdesk Ticket System
To manage booking requests for hardware resources by members of staff
To assist social media teams with resources
To add and maintain ipads via Jamf, Apple Configurator & Apple School Manager
To Maintain configuration groups for ipads on Jamf and make well-planned changes when needed
To ensure proper use of CCTV, only using when needed and to report each use on the CCTV request form
Training:
The apprentice will learn through a mix of tutor led online and in person training, alongside a monthly training and review meeting
Training in the workplace, that supports you to become competent in your role will be delivered by your employer
Training Outcome:
Upon successful completion, the next step could be an IT Technician should a suitable vacancy be available internally or within another organisation
Employer Description:The Costello School is an increasingly popular and successful comprehensive school providing education for students aged 11 – 16. The School has established a calm and caring environment and one of high academic standards with a strong pastoral system that supports a happy, thriving school where students want to learn.
The School is situated in Basingstoke and its buildings are well maintained with an appropriate range of specialist rooms. We are continuing to invest in our school infrastructure, to ensure the best facilities are available for both students and staff. Great pride has been placed on the enhanced learning environment. Despite being a town school there are extensive playing fields and green space.
The School premises centre on the buildings originally provided in 1912 for the Girls’ High School, then numbering about 150 students. Considerable extensions have been added at various times since then and the original building has been modernised and adapted to the needs of today.
The School has four main feeder schools which provide about 70% of our students with the remainder coming from other local schools. We are proud to work closely with Great Binfields, Fairfields, Rucstall and St Mary’s. The town is served by two successful further Education Colleges.
Our most recent Ofsted inspection (November 2021) rated us being a GOOD school with OUTSTANDING features.Working Hours :Monday - Friday, 8.00am - 4.00pm with a 35 minute lunch.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Flexible,Positive Outlook,Eager to learn,Confidentiality....Read more...
The ICT Technician is responsible for supporting the ICT Network Manager in the day-to-day oversight and provision of IT, supplying tech support within the school to staff and students and providing a first-class service to all.
Support the ICT Network Manager in the day-to-day operation, oversight, and development of the school’s IT systems.
Provide first-line technical support to staff and students, delivering a high-quality, customer-focused service.
Diagnose technical issues, explore multiple solutions, and implement effective resolutions.
Install, configure, repair, replace, and maintain PC and network hardware, peripherals, and software as directed.
Build, rebuild, and maintain workstations, replacing faulty components and logging warranty or repair calls as required.
Set up, configure, and support IT equipment for assemblies, presentations, meetings, and school events.
Maintain accurate helpdesk records, logging all support requests and actions taken, and complete routine IT administration tasks.
Monitor and replenish paper and toner supplies for photocopiers, log copier usage, and report low stock levels.
In the absence of the ICT Network Manager, liaise with external support providers to resolve server or infrastructure issues, including hardware maintenance and system restoration from backups.
Promote and safeguard the welfare of children and young people, in line with school policies and statutory requirements.
Training:As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
Study towards a relevant qualification.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Thursday 8am – 4pm and Friday 8am – 3:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Diagnosis IT faults,Trouble shooting,Calm under pressure,Professional approach....Read more...
Helpdesk & User Support:
Provide first-line technical support via phone, email, remote and in person
Log and manage support tickets using the IT service desk system
Diagnose and resolve common hardware, software, and connectivity issues
Escalate more complex issues to IT Manager and external IT Support
Technical Tasks (Supervised Level 2 Exposure)
Assist with configuring and deploying PCs, laptops, printers, and mobile devices
Support basic network troubleshooting under supervision
Help with user account management (password resets, permissions, access requests)
Assist in maintaining asset registers and equipment tracking
IT Operations & Apprenticeship Learning:
Work alongside IT Manager on small IT and company projects
Maintain good documentation and follow IT policies and procedures
Participate in apprenticeship learning sessions, assessments, and coursework
Apply new knowledge and skills to day-to-day tasks
Potential Exposure to Data analysis and report automation tasks
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:
During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician
Employer Description:Founded as Edwards Brothers in 1909, Edbro has pioneered some of the most significant advancements in the hydraulic industry, including the first tipping body for vehicles and telescopic cylinders. With 53 patents throughout our history, innovation is in our DNA.
Today, we continue that legacy from our 220,000 sq ft, state-of-the-art facility in Bolton, where we design, manufacture, and supply advanced hydraulic cylinder solutions to customers around the world.Working Hours :Monday -Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.00pm. (likely working remotely once a week on release days to be undisturbed)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience,Passion for IT....Read more...
Key Responsibilities:
Support the ICT Network Manager in the day-to-day operation, oversight, and development of the school’s IT systems.
Provide first-line technical support to staff and students, delivering a high-quality, customer-focused service.
Diagnose technical issues, explore multiple solutions, and implement effective resolutions.
Install, configure, repair, replace, and maintain PC and network hardware, peripherals, and software as directed.
Build, rebuild, and maintain workstations, replacing faulty components and logging warranty or repair calls as required.
Set up, configure, and support IT equipment for assemblies, presentations, meetings, and school events.
Maintain accurate helpdesk records, logging all support requests and actions taken, and complete routine IT administration tasks.
Monitor and replenish paper and toner supplies for photocopiers, log copier usage, and report low stock levels.
In the absence of the ICT Network Manager, liaise with external support providers to resolve server or infrastructure issues, including hardware maintenance and system restoration from backups.
Promote and safeguard the welfare of children and young people, in line with school policies and statutory requirements.
Training:
Study towards a relevant qualification, IT Solutions Technician Diploma.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Thursday 8am – 4pm and Friday 8am – 3:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Initiative,Patience....Read more...
To learn and provide IT helpdesk support across multiple sites, under the guidance of the IT support team.
To assist with daily network and system tasks, maintenance and user support whilst developing your skills and working towards your Level 3 IT Apprenticeship qualification.
Responsibilities:
To assist in installation, maintenance, and upgrades of all IT related equipment across the business.
To provide general support and excellent service to all users and to deal with support queries effectively and in good time to reduce staff downtime.
To help maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system.
To install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication.
Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule.
Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources, maintaining strict security and limited access to the computer network of the business.
Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs.
Be aware of Group and Company H&S and Environmental Policies, Procedures and Protocols.
Report all accidents, near misses, unsafe acts or conditions and environmental events noted throughout the business to the H & S Manager through the ‘HUB’.
To actively participate in your apprenticeship training, coursework and assessments whilst applying this learning to the workplace.
Notify your Line Manager of any procedures or work arrangements that you do not understand or feel competent to undertake.
Co-operate with the Company at all times to ensure that the work is undertaken both effectively and safely.
Use safety equipment or clothing provided in a proper manner and for the purpose intended.
Work in accordance with any Health and Safety instruction or training that has been given.
Any other reasonable duties to meet the needs of the business.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:The role offers the opportunity to progress into a permanent position.Employer Description:Fresca Group is a leading force in the fresh produce industry, and privately owned for over 150 years.
With a combined group annual turnover of £523 million, across our portfolio of businesses, we are growers, wholesalers, importers, service providers, clearance agents and active investors.
Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
As an Apprentice at Network Rail Shared Services, you’ll get hands-on experience working alongside experienced and established teams, providing crucial services and support to customers, both internal and external, as we strive to deliver a simpler, better, greener railway for the UK.
What you’ll do at work:
As part of your 12-month apprenticeship, you’ll be exposed to different teams and services across Shared Services, combining your own enthusiasm for learning with unrestricted access to develop knowledge and new skills, all of which will give you a strong foundation to build a successful and rewarding career. Core teams within Shared Services include:
Payroll
HR Administration & Recruitment
Customer Services Helpdesk
Accounts Payable
Account Receivable
Accounting Team
Data Processing & Management
Reporting
The apprenticeship programme will cover the following learning modules:
Personal Effectiveness & Time Management
Problem Solving & Decision Making
Project Management Tools
Business Improvement Tools
Communication Skills & Techniques
Team Working & Relationship Building
Acting Sustainably & Embracing Change
Market Forces & Business Competition
ESG (Environmental, Social, Governance)
Ethical Sourcing & Supply Chains
Positive Mindset & Wellbeing
Business Regulations & Compliance
Data Protection & GDPR
Equality & Diversity
Basic Finance - Cost Control & Budgets
A nationally recognised organisation, Network Rail Shared Services has a fantastic track record for developing and investing in their apprentices, with many previously securing permanent positions at the end of the programme.Training:
Alongside your duties, you will also be studying towards the level 3 Business Administration apprenticeship, which includes learning from business administration specialists
Level 3 Business Administrator apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if not already achieved)
End-Point Assessment (EPA)
Training provided by the employer and online with The Apprentice Academy
1 to 1 coaching with an experienced coach
Training Outcome:The following roles exist at various levels across the organisation and Network Rail actively promotes from within:
Risk Management
Quality Management
Finance
Business Admin
Project Management
Employer Description:One of the UK’s most recognised engineering and railway companies in the heart of Manchester, Network Rail. They specialise in the maintenance and development of Britain’s rail tracks, signalling, bridges, tunnels, level crossings and many key stations. With new world-class stations being built, they are involved in some of the most ambitious and diverse ventures that this country has ever seen.Working Hours :Monday to Friday, 9 am – 5 pm (or 8 am - 4 pm).Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Logical....Read more...
