As an Administration Apprentice, you will join our Helpdesk Team and play an important role in supporting the day-to-day coordination of engineer activities and customer requests. This is an excellent opportunity to gain practical business experience while working towards a recognised apprenticeship qualification.
Main Duties and Responsibilities:
Answer incoming telephone calls from customers and engineers in a professional and friendly manner.
Manage and monitor the helpdesk email inbox, responding to queries where appropriate and forwarding emails to the relevant departments.Create, update and maintain job records within the company CRM and business management systems.
Raise new jobs and ensure all relevant information is accurately recorded.
Order, track and book in parts required for engineer visits and customer jobs.
Approve purchase orders in line with company procedures and authority levels.
Provide regular updates to customers regarding job status and progress.
Maintain accurate records and documentation in line with company procedures.
Work closely with colleagues across different departments to ensure effective service delivery. Including scheduling and coordinating engineer appointments and workloads.
Develop knowledge of company products, services and internal processes.
Learn to use a range of software tools, including CRM systems, Microsoft Office applications and helpdesk management systems.
Support the wider administration team with general office duties as required.
Deliver excellent customer service at all times.
Work collaboratively as part of a team, building strong communication and organisational skills.
Complete all apprenticeship training requirements and apply learning within the workplace
What We're Looking For:
A positive attitude and willingness to learn.
Good communication and interpersonal skills.
Strong attention to detail.
Basic IT skills and an interest in learning new software systems.
Ability to work effectively as part of a team.
Good organisational and time management skills.
A commitment to providing excellent customer service.
A proactive approach to problem-solving and learning new tasks.
Training:As part of this Apprenticeship, the successful candidate will receive a comprehensive induction programme and ongoing training to support their development and success within the role.
Training provided will include:
- Company induction, including an introduction to the business, policies and procedures.
- Health and Safety induction and workplace compliance training.
- Enrolment on the Level 3 Business Administration Apprenticeship programme.
- Training in customer service and professional communication skills.
- Hands-on training in Helpdesk operations, engineer scheduling and job management processes.
- Training on company software, including CRM and business management systems.
- Training in processing and approving purchase orders, ordering parts and stock management procedures.
- Development of administration, organisation and time-management skills.
- Ongoing coaching and mentoring from experienced colleagues and managers.
- Opportunities to work with and learn from different departments across the business to gain a broader understanding of company operations and career opportunities.Training Outcome:Upon successful completion of the Level 3 Business Administration Apprenticeship, there may be an opportunity to progress into a permanent full-time position within the Helpdesk team. The skills and experience gained could lead to further career development in areas such as Helpdesk Coordination, Service Administration, Customer Service, Scheduling, Operations Support, or Team Leadership.
The role provides a strong foundation for a long-term career within the business, with opportunities to take on increased responsibility, develop specialist knowledge, and continue professional training and development.Employer Description:Advanced Control Solutions Ltd (ACS) has been delivering specialist Building Management System (BMS) controls and commercial heating services since 1991. Based in Pirbright, Surrey, ACS supports a diverse range of clients across London and the South East, including NHS Trusts, local authorities, facilities management companies, and property developers.
As an approved Trend Partner, ACS has built a strong reputation for providing high-quality engineering services, exceptional customer support, and long-term client relationships. Our success is driven by our people, and we are committed to investing in employee development through ongoing training, mentoring, and career progression opportunities.
At ACS, our culture is built around five core values:
- Support – helping colleagues and customers succeed.
- One Team – working collaboratively to achieve shared goals.
- Positivity – approaching challenges with a can-do attitude.
- Honesty – acting with integrity and professionalism.
- Accountability – taking ownership of our responsibilities and actions.
As a Administration Apprentice, you will become part of a friendly and supportive Helpdesk team, gaining valuable experience in customer service, scheduling, administration, and business systems. You'll work alongside experienced colleagues, learn industry-leading software, and have opportunities to develop your skills across different areas of the business whilst working towards a recognised qualification.Working Hours :Monday to Friday, 08.30 am to 17.00 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
* Act as the first point of contact for IT queries, incidents, and service requests from users.
* Provide technical assistance across office and vessel environments.
* Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
* Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
* Assist with user account administration and access requests using Active Directory.
* Provide remote support using appropriate remote support tools.
* Maintain IT asset information and update technical documentation.
* Monitor equipment performance and assist with maintaining system reliability.
* Support hardware deployments, upgrades, and equipment replacements.
* Escalate more complex infrastructure issues when required.
* Work with external vendors and suppliers where necessary.
* Follow IT policies and Cyber Security procedures.
* Support IT projects as required.
Skills & Experience:
* Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
* Experience supporting desktop and laptop hardware.
* Knowledge of Windows 10 and Windows 11.
* Understanding of Active Directory user administration.
* Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
* Experience supporting printers and peripheral devices.
* Strong troubleshooting and problem-solving abilities.
* Good communication skills with the ability to support users effectively.
* Ability to work independently and as part of a team.
Desirable:
* A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
* Previous experience within an IT support or Helpdesk role.
The Ideal candidates previously worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
Whats on offer:
* Competitive salary.
* Long-term career development opportunities.
* The opportunity to develop technical skills within a global working environment.
Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Act as a professional first point of contact for Helpdesk enquiries.
Log and manage incidents and service requests accurately.
Gather information to help diagnose technical issues.
Learn how to use industry-standard service management and support tools.
Assist with troubleshooting and resolving routine IT problems.
Maintain accurate records and support documentation.
Escalate more complex issues to experienced team members when required.
Contribute to knowledge articles and process improvements.
Support customers with professionalism, empathy, and clear communication
Training Outcome:Customer Facing IT Helpdesk Advisor.Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Monday - Friday, 9:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Initiative,Patience....Read more...
Answer incoming support telephone calls in a professional, friendly, and confident manner
Act as a first point of contact for customers and end users experiencing IT issues
Communicate with users through telephone calls, email, and the helpdesk ticketing system
Listen carefully to users, ask appropriate questions, and gather the information needed to understand and diagnose their issue
Provide clear instructions and guide users through troubleshooting steps
Maintain a calm, helpful, and professional approach when supporting users with different levels of technical knowledge
Manage customer expectations by providing regular and accurate updates
Follow up with users to confirm that issues have been resolved successfully
Deliver a consistently high standard of customer service during every interaction
Log all support requests accurately within the helpdesk ticketing system
Record relevant information, including the issue, affected user, device, troubleshooting completed and resolution provided
Categorise and prioritise tickets in line with agreed processes and service levels
Monitor assigned tickets and ensure they are progressed within appropriate timescales
Resolve common Level 1 support issues using documented procedures and troubleshooting techniques
Escalate more complex or high-impact issues to senior support engineers or the appropriate technical team
Maintain ownership of tickets where appropriate and keep users informed throughout the support process
Ensure completed tickets contain clear resolution notes before closure
Identify recurring issues and raise them with the Helpdesk Manager or senior members of the team
Follow documented troubleshooting processes and contribute to the development of new support documentation
Provide basic first line support across hardware, software, and different applications packages
Training:
Training is mixture of online remote training and face to face
Training Outcome:
Opportunity to progress to higher level qualifications
Employer Description:
Freestyle TS was established in 2018 and has built a strong customer base of 50+ businesses, which is growing month on month. Whilst we’re a young company, we are part of the Freestyle Group, who have been delivering IT Services since 2002, so our roots in the IT industry are deep.
Freestyle TS delivers on the demand that comes with the ever changing IT landscape. Over the past few years, technology has undergone unprecedented change and businesses have seen a need to develop their IT strategies to help them step into the new “modern” IT era.
Working Hours :Monday to Friday, 09:00 to 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical,Team working,Patience,Telephone communication....Read more...
Log calls/ jobs on the helpdesk ERP system
Allocating work orders to the reactive engineering team
Placing product orders with the approved supply chain
Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
Taking ownership for the PPM schedule & reactive maintenance jobs
To ensure all tasks are completed in line with the associate KPI’s / SLA’s
To ensure 100% portal compliance in line with individual client’s requirements
To ensure engineer / service reports are completed
Tracking jobs progress against predetermined KPI’s including response times
Updating assets history from external work record sheets
Regularly cleanse and refresh the electronic asset register
Training:Day release once per week at: Your work place, Delivered by Northumberland College.
Training Outcome:Progression to fully qualified Business Administrator, with a view to a permanent role. Employer Description:Established in 2000, CMS is a privately owned national market leader in Facilities Maintenance. With Engineering hubs located throughout the UK, a team of over 300 staff members, CMS offers a range of integrated services, including reactive and planned Gas, Heating, Plumbing, Air-Conditioning, Electrical, Renewables and Catering Services. Awarded as one of the Top 20 fastest growing companies by the Journal's Fastest 50 companies in 2020, CMS continue to grow at pace.Working Hours :Monday - Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working....Read more...
The IT Apprentice will provide first-line technical support to students and staff across the Trust, developing practical IT skills while supporting the day-to-day operation of the Helpdesk. Key responsibilities include:
Responding to and resolving basic IT support requests submitted to the Helpdesk
Assisting users with password resets and account access issues
Replacing printer toner and supporting the maintenance of printing devices
Managing and updating IT stock inventories, including equipment tracking and asset records
Providing first-line support to students and staff for common hardware, software, and connectivity issues
Escalating more complex technical problems to senior members of the IT team when required
Assisting with the preparation, deployment, and maintenance of IT equipment
Delivering friendly and professional customer service while helping users resolve technical issues
Training:Once the training plan has been agreed, the structured training will take place at work, whilst the apprentice is employed. The role and therefore the training is based at New College Pontefract (with some travel to other sites as required).Training Outcome:To be confirmed following successful completion of the apprenticeship training.Employer Description:New College Pontefract is an outstanding place to work and study, regularly near the top of UK sixth form college results tables and awarded outstanding in all areas by Ofsted in 2023. The personal development of students is as important to the college as their academic journey and every member of staff plays their part to make this happen. With over 2500 students, New College Pontefract is the founding member of the New Collaborative Learning Trust (NCLT).New Collaborative Learning Trust (NCLT) has a dynamic, positive and supportive culture for staff and students, with an enviable reputation for staff career progression and development. You will join a focused and driven team, committed to providing the highest standards of education and service. The Trust currently comprises of three 16-19 Colleges, three Secondary Schools and three Primary Schools.Working Hours :Monday - Friday - exact hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
The IT Apprentice is accountable for:
Providing first-line IT support under supervision
Supporting the administration and maintenance of the school’s managed 1:1 pupil device scheme
Assisting with IT asset management and device lifecycle tasks
Contributing to a calm, professional and service-led IT function
The role does not carry responsibility for independent decision-making or advanced technical troubleshooting but supports these through structured learning and supervised delivery.
Helpdesk & First-Line Support:
Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues
Log, categorise and update support tickets using the helpdesk system
Assist with password resets, basic troubleshooting and peripheral setup
Maintain clear and professional communication with users during support interactions
1:1 Device Scheme & Asset Management:
Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination
Assist with device handovers, onboarding and offboarding processes
Maintain accurate records of IT assets, loan devices and peripherals
Help with device imaging, tagging and inventory updates
Classroom & Operational Support:
Assist with the setup and maintenance of classroom AV and IT equipment
Support staff and pupils with the use of school systems and services
Help prepare IT equipment for events, exams and term starts
Maintain cleanliness and readiness of IT equipment and storage areas
Learning & Development:
Participate fully in all apprenticeship learning activities, including off-the-job training, assessments and portfolio development
Engage in regular mentoring and feedback sessions with the Senior IT Operations Technician
Demonstrate progress in technical knowledge, communication and service delivery throughout the apprenticeship
Service Ownership & Outcomes - The IT Apprentice will be expected to:
Develop core technical and customer service skills in line with the apprenticeship framework
Contribute to improved helpdesk responsiveness and user satisfaction
Support the smooth operation of the 1:1 device scheme and asset tracking
Demonstrate a proactive, professional and collaborative approach to IT support
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge areas include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Possibility of further employment, dependent on progression.Employer Description:St John's School Leatherhead is a leading co-educational independent day and boarding school in Surrey for pupils aged 11 to 18.Working Hours :Monday - Friday, working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Time management skills,Commitment to school's values,Fast learner,Familiarity with Windows,Familiarity with Microsoft 365....Read more...
Deliver first-line IT support to users via phone, email and remote support
Diagnose and resolve hardware, software and system-related issues
Install, configure and maintain desktop PCs, laptops and mobile devices
Set up new user accounts and manage passwords using
Microsoft 365 and Active Directory
Support network connectivity, printers and business applications
Record and manage support requests using the IT helpdesk system
Assist with software installations, system upgrades and hardware deployments
Carry out routine maintenance to ensure systems remain secure and up to date
Help maintain accurate technical documentation and IT asset records
Training Outcome:
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, 9am- 5pmSkills: Communication skills,IT skills,Customer care skills,Team working,Initiative....Read more...
You will provide:
Helpdesk support via email and telephone
Assisting customers with IT-related enquiries and helping to resolve technical issues. Following issue resolution
Accurately maintain customer records
Update service tickets, document solutions and ensure systems are kept up to date.
Alongside technical support, you will assist with a range of business administration activities including:
Customer communications
Scheduling visits and installations
Preparing documentation
Maintaining records
Processing business information
Supporting general office operations.
Help prepare and configure new computer equipment for deployment
Assist with hardware repairs where required
Support on-site installations at customer locations.
Training Outcome:Potential progression into a Team Leader role, holding more responsibilities and gaining further experience. We will support and develop the right candidate, with the aim of providing a long term role within the business.Employer Description:Growing IT Support and Solutions business, catering specifically to the SME market.
We assist with improving Cybersecurity stature, improving Network infrastructure, and supporting users with IT issues.Working Hours :Monday to Friday – 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Adhere to Alpla's Corporate IT Policies
Use the ServiceNow Helpdesk
Provide First-Line Support for the UK IT Department
Monitor the UK Service DeskTroubleshoot, diagnose and escalate faults
Support Microsoft Windows Client environments
Deploy, install and configure Windows 11 via SCCM
Maintain and update Windows operating systems
Provide hardware support and installation (printers, projectors, etc.)
Monitor Windows Defender Anti-Virus
Training Outcome:
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
Employer Description:We produce innovative packaging systems, bottles, caps and injection-moulded parts for a wide range of industries since 1955. Our long history as a family-run business, our cutting-edge technologies and the knowledge and dedication of our employees set us and our products apart. Our business activities are founded on sustainability and the climate-friendly use of resources. With our more than 30 years of experience in recycling and our own recycling plants, we play our part in ensuring that plastics remain in the materials cycle.Working Hours :Monday-Thursday
7am- 4pm
Friday
7am- 1pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Respond to incoming IT support requests via phone, email and remote support tools.
Log, prioritise and update support tickets using the company's helpdesk system.
Troubleshoot hardware, software and connectivity issues.
Configure and deploy laptops, desktops and mobile devices.
Support Microsoft Windows operating systems and Microsoft 365 applications.
Assist with password resets, user account administration and access permissions.
Escalate complex technical issues to senior engineers when required.
Maintain accurate technical documentation and customer records.
Carry out system checks and routine maintenance to ensure devices remain operational.
Deliver excellent customer service while keeping customers updated on the progress of their support requests.
Training Outcome:Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, full-time position.Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative....Read more...
To provide an effective and efficient IT service for the efficient conduct of the Beacon Multi-Academy Trust
Server, network, Mac and PC (laptops and desktops) support
Creating and updating documentation and processes
Maintenance and management of IT hardware on a day to day basis
Software support and troubleshooting
Backup management, including data restoration
Creation and management of user accounts using Active Directory
Logging issues and tickets using a Helpdesk System
Liaising with second and third line support to resolve issues • Prompt response and resolution of support calls
Training:This apprenticeship is delivered as a day release at our campus in Stratford, E15 please make sure you can travel to both the employer and college.
Level 3 Informations Communication Technician Apprenticeship Standard
Behaviour, Skills and Knowledge
Training Outcome:
There is an opportunity to secure a permanent position after successfully completing the apprenticeship
Employer Description:Our open culture ensures that all Trust staff and students are motivated and supported to develop their own skills, supporting each other to be their very best to provide an exceptional educational experience.Working Hours :Monday - Friday, 8.00am - 4.00pmSkills: IT skills,Attention to detail,Communication skills,Organisation skills,Administrative skills....Read more...
Key Responsibilities
Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.
Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).
Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.
Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.
Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.
Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.
Maintain accurate records within the IT helpdesk system.
Develop technical skills across core IT areas under the guidance of senior team members.
Learning & Development
Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.
Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.
Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.
Training:The ICT apprenticeship will enable you to provide qualitysupport to internal or external customers and troubleshoot system issues tokeep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving systemuser queries and faults in a helpdesk environment. Support Technicians rectifyor escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but mayinvolve visits to client's premises to resolve issues. Network Technicians maybe installing networked IT systems, including cabling and hardware, or cloudservices to support expansion and better network services.
Our Information Communications Technician apprenticeshipprogramme integrates six modules of technical training with work-basedprojects. This ensures that learning and skills are directly applied to theapprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness Training
For each module, learners benefit from attending small,scheduled Live Online classes taught by a subject matter specialist, combinedwith additional online learning that can be completed at their own pace. Eachof our live classes are interactive and involve lots of practical discussion,giving learners quality time both with tutors and industry peers to spark newideas and get new perspectives. Learners get practical lab time to hone theirskills and learn from each other, as well as their tutor.Training Outcome:
Support for further training and education
Employer Description:Spectrum Control combines engineering expertise, innovation and manufacturing excellence to enable mission-critical solutions. Designed to solve complex problems in signal modulation and transmission, Spectrum Control solutions enable high quality product performance in the military and government, space, commercial, aerospace, security, medical, industrial and communications industries. Through proven experience and innovation, Spectrum Control delivers reliable solutions for the most rugged environments in the world – and beyond. Our team works to understand each customer’s needs at every level, which leads to long-term partnerships with our customers that transcend transactions and projects, helping to drive ongoing value at all levels of an organization.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
? Act as the first point of contact for IT queries, incidents, and service requests from users.
? Provide technical assistance across office and vessel environments.
? Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
? Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
? Assist with user account administration and access requests using Active Directory.
? Provide remote support using appropriate remote support tools.
? Maintain IT asset information and update technical documentation.
? Monitor equipment performance and assist with maintaining system reliability.
? Support hardware deployments, upgrades, and equipment replacements.
? Escalate more complex infrastructure issues when required.
? Work with external vendors and suppliers where necessary.
? Follow IT policies and Cyber Security procedures.
? Support IT projects as required.
Skills & Experience:
? Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
? Experience supporting desktop and laptop hardware.
? Knowledge of Windows 10 and Windows 11.
? Understanding of Active Directory user administration.
? Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
? Experience supporting printers and peripheral devices.
? Strong troubleshooting an....Read more...
Role and Responsibilities:
Assist in preparing for the job, taking tools and materials into consideration
Following appropriate training, must be comfortable working at heights (on ladders and in roof spaces) and in confined spaces whilst adopting safe working practices
Learn and pick up new skills. You will receive on-site training in the installation of cabling containment, cable, connector panels, outlets and other cabling systems components and, when trained, will install these in a prompt and efficient manner
Please note: We reserve the right to close this advertisement early if we receive a high volume of suitable applications. We advise you to submit your applications early to prevent disappointment. Help to establish the best cable pathways. Assist in the testing of installed cabling. Build cable assemblies as instructed.Training:Information Communications Technician Level 3. Your learning will take place at the South-Central Institute of Technology, which offers benefits such as: Quality teaching and support. Project-based learning, co-delivered by employers. State-of-the-art facilities with plenty of tech equipment available.Training Outcome:Senior Installation Engineer, Project Manager or IT Technician.Employer Description:Lynx Networks provides IT infrastructure and support including network architecture, Wi-Fi, cybersecurity, hosting, cabling and helpdesk services.
Our aim is to build lifetime relationships with customers and to never sell anything we don’t believe is needed.
Our qualified technicians have a diverse range of knowledge and experience enabling us to deliver effective, secure and cutting-edge solutions to solve IT challenges.
The company is owner-managed, and the working atmosphere is friendly and relaxed.Working Hours :Monday to Friday: 09:00 to 17:30, plus overtime beyond these hours and weekend working when required.Skills: Physical fitness,Reliable,good at communication,excellent timekeeping,practical,good with your hands,a team player.....Read more...
Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
Providing assistance to resolve support issues or escalating the call within the relevant team
Dealing with software issues e.g installation and upgrades
Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
Providing basic training over the phone for stakeholders when needed
Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems
Support Starters, Leavers & Movers within ESGHardware builds
Check in hardware & deliveries to Corporate IT
Keep up to date notes on the work completed through the helpdesk
Training:
IT Support Technician Apprenticeship - Baltic Apprenticeships
Training Outcome:
The successful candidate can progress onto a 1st line support engineer or with training provided by ESG you can take a different route within corp IT or within ESG
Employer Description:We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.Working Hours :Monday - Friday between 07:30 and 16:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
1st Line Network Support EngineerLocation: Central Brighton Paying between £28,000-30,000, depending on experienceA growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment.The Role
Act as the first point of contact for customer support enquiries via phone, email and ticketing systems
Troubleshoot and resolve first-line technical issues, escalating more complex faults when required
Accurately log, prioritise and manage support tickets through to resolution
Communicate with customers throughout the support process, ensuring a high level of service
Support a range of network and telecommunications-related products and services
About You
Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role
Strong customer service and communication skills
A genuine interest in technology, networking and telecommunications.
Ability to troubleshoot issues methodically and remain calm under pressure
Experience using ticketing or service management systems
Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services.Location: Central Brighton Salary: £28,000-30,000 per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home....Read more...
Being the friendly first point of contact on our Estates Helpdesk for schools and approved contractors
Keeping our planned preventative maintenance schedule on track, liaising with contractors and maintaining an annual diary of requirements
Triaging reactive maintenance issues as they come in, working with the Estates & Facilities Manager to find the best fix - and making sure everything is logged, communicated and resolved
Helping keep an accurate inventory of the Trust's physical assets
Monitoring and maintaining building and site data, including condition surveys, asset registers and maintenance records
Keeping an eye on the Trust's compliance system, flagging anything that needs the Estates & Facilities Manager's attention
Chasing up outstanding inspections, reports and certificates, and uploading them to the compliance system
Recording data such as response rates and quality of work
Sending contractor invoices to the Finance Team and/or schools for processing
Keeping schools in the loop on contractor ETAs and visit dates
Following Trust policies and procedures when advising and supporting our schools
Complying with Health & Safety legislation at all times
Monitoring the Estates mailbox and directing queries as needed
Getting stuck into any other estates-related tasks that help our sites run smoothly
Training:
On the job training
Training Outcome:
There is an opportunity to develop through the facilities programme pathway and complete Facilities Manager Level 4
Employer Description:Empower Trust, a vibrant and growing Multi Academy Trust. We currently serve 8 primary schools in and around the Shrewsbury area. Working Hours :Monday- Friday, 8.00am- 4.00pm during term time with flexibility to hours during holiday periods.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Being the friendly first point of contact on our Estates Helpdesk for schools and approved contractors
Keeping our planned preventative maintenance schedule on track, liaising with contractors and maintaining an annual diary of requirements
Triaging reactive maintenance issues as they come in, working with the Estates & Facilities Manager to find the best fix - and making sure everything is logged, communicated and resolved
Helping keep an accurate inventory of the Trust's physical assets
Monitoring and maintaining building and site data, including condition surveys, asset registers and maintenance records
Keeping an eye on the Trust's compliance system, flagging anything that needs the Estates & Facilities Manager's attention
Chasing up outstanding inspections, reports and certificates, and uploading them to the compliance system
Recording data such as response rates and quality of work
Sending contractor invoices to the Finance Team and/or schools for processing
Keeping schools in the loop on contractor ETAs and visit dates
Following Trust policies and procedures when advising and supporting our schools
Complying with Health & Safety legislation at all times
Monitoring the Estates mailbox and directing queries as needed
Getting stuck into any other estates-related tasks that help our sites run smoothly
Training:
On the job training
Training Outcome:
There is an opportunity to develop through the facilities programme pathway and complete Facilities Manager Level 4
Employer Description:Empower Trust, a vibrant and growing Multi Academy Trust. We currently serve 8 primary schools in and around the Shrewsbury area. Working Hours :Monday- Friday, 8.00am- 4.00pm during term time with flexibility to hours during holiday periods.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Take, log and progress tickets on the helpdesk system
Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults on IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical / support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Potential full-time position after successful completion of the Apprenticeship
Employer Description:Driving Success Through Technology Customer focused IT Support, Cyber Security and Communications solutions, from one of the UK’s leading Managed Service Providers.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
Junior Shift Electrical Engineer - Edinburgh - Salary up to £39,000 DOE CBW have a new opportunity to join a leading facilities company on a permanent basis covering a large static site based in Edinburgh. The successful candidate will be required to complete PPM's and Reactive based works and assisting with other building fabric works. Hours of Work:Rotating Shift PattermDayshift - 06:00 to 14:00Backshift - 14:00 to 22:00Nightshift - 22:00 to 06:00Key Responsibilities:Responsibility for electrical PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded.Responsibility for other types of building services maintenance to include basic fabric, HVAC, mechanical and related tasks.To provide callout response for the client as detailed on the callout rota.To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to WorkAll Planned Maintenance and Reactive tasks to be carried out to the highest standards and delivered within the requirements of the Service Level Agreements.Active involvement in day-to-day operation of the building services plant and equipment.Effective fault finding on building services plant and equipment.Carry out / assist in all minor new works including system installations and refurbishments as required.Coordination of sub-contractor activities.Person Specification:Electrically qualified - City & Guilds Level 2&3City & Guilds - 18th EditionCOSSH, IOSH, People Management (Desirable)Must be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceGood communication skillsClient Facing Full UK driving licenseSalary & Benefits:Salary up to £39,000 DOE On call one weekend in 8 (Driving License is essential)Call out – min 8 hour paid at 1.5£100 Standby25 days holiday + Bank HolidaysCompany Pension SchemeExcellent career progression opportunities....Read more...
Service Desk Engineer - London 3 month contract £350 - £375 p/d – outside IR35
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc. across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. It's a busy environment where you’ll be given the opportunity to rapidly progress your technical exposure. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. Good understanding of networking would be a bonus. Core responsibilities:
Provide first point of contact technical IT support – both remotely and physically
Support projects as required, such as a current laptop build and deployment project
Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
Maintain Active Directory including management of end-user accounts
Perform basic security administration tasks
Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
Previous experience working in a technical support role
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365, Active Directory
Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
Possess excellent communication skills with the ability to explain technical concepts to non-technical users
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
....Read more...
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: • Answer incoming telephone calls, emails and support requests in a professional and friendly manner • Accurately log incidents and service requests within the service desk ticketing system • Gather relevant information from customers to ensure engineers have everything needed to investigate issues • Categorise and prioritise tickets in line with Service Level Agreements • Assign tickets to the appropriate engineers or technical teams • Provide customers with ticket reference numbers and regular progress updates • Monitor ticket queues to ensure requests are progressing within agreed timescales • Escalate urgent or high-priority incidents where appropriate • Maintain accurate ticket documentation and service records • Assist with general service desk administration and reporting Requirements: • A genuine interest in technology and IT • Excellent customer service and communication skills • Strong attention to detail and organisational skills • The ability to remain calm and organised in a busy environment • A positive attitude and willingness to learn • Good knowledge of Microsoft Office applications • An IT-related degree, college qualification or apprenticeship will be highly beneficial • Previous experience in a customer service, helpdesk or service desk environment. ....Read more...
Respond to customer queries and service/helpdesk requests, providing professional and timely support
Process purchase requisitions and support procurement administration activities
Maintain accurate records and check work to ensure a high standard of quality
Prioritise and manage multiple tasks while meeting agreed deadlines
Use systems such as Microsoft Office, Teams and SharePoint to complete daily tasks
Provide advice and guidance to customers, escalating complex issues when required
Work closely with colleagues across HR, Payroll, Finance and Procurement services
Support process improvements and contribute ideas to enhance customer experience and service delivery
Complete apprenticeship learning, training activities and portfolio evidence alongside day-to-day duties
Build skills in communication, stakeholder management, business processes and project working
Training:
Training will take place during working hours as part of the apprentice's role at UKSBS. Formal apprenticeship learning will be delivered fully online through Babington's blended learning programme, meaning there is no requirement to attend a college campus. In addition, apprentices will receive on-the-job training, coaching and support from experienced colleagues within the workplace
The apprenticeship is delivered over 12 months, alongside day-to-day work activities, followed by an End Point Assessment period
Apprentices will take part in regular online learning, coaching sessions, progress reviews and workplace development activities throughout the programme, supported by ongoing learning from colleagues and managers
Training Outcome:
We value our employees and recognise the importance of ongoing professional development in enabling you to fulfil your career ambitions, now and in the future
Career opportunities extend across Customer Services, HR Operations, Procurement, Finance and IT
Employer Description:UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.Working Hours :37 Hour Week
Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental....Read more...
The Apprentice CSC Co-ordinator is expected to deliver excellent administration skills, including email and telephony. You will respond to, plan and organise the full life cycle of planned and reactive work requests.
This will include planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations. You will provide administrative support including telephony and emails where appropriate. You will work closely with the team but be expected to demonstrate the ability to work on your own initiative.
The Apprentice Customer Service Centre Co-ordinator will be learning and mastering technical skills, customer service abilities, and operational efficiency.
What will you deliver?
Helpdesk software managing and tracking service requests.
Handle calls as well as emails and ensure jobs are logged accurately and provide reassurance to stakeholders both internal and customers.
Analysing and troubleshooting technical issues related to facilities and equipment.
Developing a full understanding of building systems, maintenance procedures, and relevant regulations.
Training:You will undertake training via an apprenticeship which will be delivered virtually. You will train for 6 hours per week and receive mentoring and development on the job.
Post holder must pass and maintain Baseline Personnel Security Standard (BPSS).Training Outcome:Potential to lead to a permanent role.Employer Description:EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.Working Hours :8.00am to 4.30pm or 9.30am to 6.00pm, with 30 minute unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative....Read more...
