Are you an experienced helpdesk or customer service leader ready to take ownership of a growing support function? Do you enjoy improving processes, developing teams and using data to deliver a better customer experience? Are you looking for a senior, hands-on role where you can make a real impact across onboarding, service delivery and customer support? If so this could be the role for you! EIT is looking for a driven Helpdesk & Customer Experience Manager to lead and develop our helpdesk, onboarding and customer support operations.This is a key operational role, ideal for someone who can combine strong people leadership with process improvement, customer focus and practical problem-solving.What's on Offer
Salary negotiable depending on experience23 days' annual leave plus bank holidaysBirthday off work, or the nearest Monday or Friday if it falls on a weekendWPA Cash Benefit Healthcare Policy after successful probationGroup stakeholder pension after three monthsCompany laptopCompany mobile phoneIT equipment for working from home, where applicableCompany credit card for business expenses after successful probation, if required
About the Role
You will take responsibility for the day-to-day leadership and ongoing development of the helpdesk and customer experience function.You will ensure customers receive a consistent, high-quality service from onboarding and training through to ongoing support, issue resolution and relationship management.You will also play an important role in helping the business scale by improving processes, building structure, introducing KPIs and developing a high-performing support team.
Key Responsibilities
Lead and develop the helpdesk and customer support teamOwn and improve the customer journey, including onboarding, training and ongoing supportEnsure customer queries, incidents and technical issues are resolved quickly and effectivelyIntroduce and monitor KPIs, including service levels, response times, resolution times and customer satisfactionImprove helpdesk processes, workflows, documentation and standard operating proceduresSupport business growth by helping shape the future helpdesk structureCoach, motivate and develop team membersWork closely with internal teams, customers, suppliers and partnersProvide regular reporting on customer service performance, trends and improvement opportunitiesSupport senior leadership with management information and department statistics
About YouWe are looking for someone who is confident, organised and comfortable working in a fast-paced environment.You will ideally have:
Experience in helpdesk, customer service, customer success or customer experience leadershipStrong people management and team development skillsA customer-first approach and passion for service excellenceExperience improving processes and implementing changeGood understanding of customer service KPIs and reportingStrong communication and relationship-building skillsAbility to work well under pressure and manage competing prioritiesA positive, proactive and commercially minded approach
About EITEIT provides technology, infrastructure and support services to customers across areas including network security, WiFi infrastructure, digital signage, cabling, EPOS and payment solution rollouts, new store openings and white-labelled helpdesk services.Full training will be provided where required around our specific solutions and services.Additional InformationApplicants must be eligible to live and work in the UK. Due to the nature of our business, applicants must also have a clean credit and criminal history.EIT Limited is an equal opportunities employer. ....Read more...
As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.
Day-Day Responsibilities:
Helpdesk & User Support
Respond promptly to IT queries via helpdesk, email, phone, and in person.
Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
Provide occasional support at school events (evenings/out-of-hours).
Hardware & Software Maintenance
Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
Ensure timely installation of OS updates, antivirus, and software patches.
Monitor asset inventory and manage records accurately.
Network & Infrastructure Support
Assist with basic network troubleshooting and maintenance tasks under supervision.
Support remote access and mobile device connectivity.
Documentation & Compliance
Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
Produce simple user guides and contribute to the ICT knowledge base.
Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.
Training:Commit to off-the-job training (20% of working hours) toward the apprenticeship standard with Babington College.
Attend regular reviews with the assigned trainer and IT Manager if required. Training Outcome:Level 4 Apprenticeship.Employer Description:Our Lady of Grace Catholic Academy Trust is a multi-academy trust comprising seven primary schools and our central team in East London.Our mission is for all pupils to receive the best possible education within a Catholic ethos; embracing children of all faiths and no faith. Our schools are pivotal in the communities they serve, offering support and working towards common goals. Our pupils are joyful, celebratory and ambitious in their learning, for themselves and in support of others.
We are committed to continually increasing opportunities for partnership working across all of our schools resulting in an outstanding education offer for all. The well-being of our pupils, staff and stakeholders is of utmost importance to us and we strive to produce high achievers academically, professionally and personally through faith, collaboration and opportunity. Working Hours :Monday to Friday between 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Ensuring that the IT Services service level agreement (SLA) is adhered to at all times
Assist with providing 1st- and 2nd-line helpdesk support on a daily basis
Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software
Assist with the production of user documentation
Responsible for escalating support requests to an appropriate team member as and when required
Contribute to the smooth running of an out-of-hours IT support rota
Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis
Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions
Responsible for the upkeep of the IT Asset Register, including hardware, software, audiovisual, and telephone systems
Assist with the implementation of IT projects as and when required
Contribute to the policing of IT quality standards throughout the firm
Assist the IT Services team by carrying out training duties as and when required
To provide support with general administration tasks to business support teams as needed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail....Read more...
Working within the expanding central IT Team under the supervision of the Senior IT Support Technician and the IT Service Transformation Manager, the IT Solutions Apprentice takes responsibility for:
The efficient management of the IT Helpdesk
The diagnosis and resolution of routine system and network issues
The configuration and installation of new hardware and software
A full induction as well as system and network familiarisation will be provided. There are also likely to be opportunities for continuous professional development and technical qualification once the Apprenticeship has been completed.
During a normal week, the Apprentice will be based at the beautiful Westonbirt School working under the tutelage of the Senior IT Support Technician and the IT Service Transformation Manager. This will consist of on the job training and involve management of the helpdesk including:
Responding to queries via the helpdesk ticketing system or telephone
Assisting other employees with troubleshooting and the diagnosis of problems
Providing technical assistance when questions and problems arise
Ensuring that helpdesk tickets are kept up-to-date
Writing, editing, and publishing knowledge articles to support a federated approach
Resolving problems with networks and other computer systems, ideally at point of contact
Diagnosing system errors and helping to resolve them
Following up with employees to ensure full resolution of issues
Installing or changing software to fix issues
Remotely accessing staff computers at appropriate times to make changes and fix problems
Setting up new hardware for installation at different schools
Following and executing pre-defined technical implementation or testing plans
Logging of hardware into the asset management system
Asset tracking and management
In addition to the skills and qualifications listed below, the ideal candidate will demonstrate:
Honesty and integrity
Ambition, energy, enthusiasm and commitment
A positive can-do attitude and willingness to be hands-on
Excellent communication skills and ability to build relationships
A desire to achieve the very highest standards in everything they do
Empathy to connect with colleagues
They will also have:
Strong computer skills including MS Office and Email (Outlook)
Working knowledge and experience of Windows 7, 8 or 10
Ability to work independently and solve problems, escalating where appropriate
Basic knowledge of Apple Mac, iPads and iPhones
Understanding of business networking structures and methods
It would be desirable to have:
Knowledge of Windows Server 2016/2019 Active Directory
Experience of supporting MS Office 365, OneDrive and SharePoint
Experience with remote support software
Understanding of virtualisation, preferably with some experience of Microsoft HyperV and/or VMware ESXi
Understanding of ITIL principles (ideally ITIL foundation certified)
Training:
IT Solutions Technician (Software) Level 3 Apprenticeship
Training to be received both at the employer's offices and at Cirencester College
Training Outcome:Subject to successful completion of the Apprenticeship and meeting the criteria of the role, the Apprentice is likely to be offered a position within our growing IT Team, either working in Cloud Services, Desktop Support Role, or potentially dealing with Networking and Infrastructure matters.Employer Description:Founded in 2011, the group currently comprises nine independent schools in Wiltshire, Gloucestershire, Berkshire and Kent. The group is growing rapidly and we expect a number of additional schools to join us in the near future.
The group aims to provide an excellent education to all pupils, giving every child the opportunity to shine. Standards and expectations are high, and staff and pupils are challenged and supported to give their best.
Wishford schools are an equal opportunities employer and welcome applications from all backgrounds. Appointments will be made solely on merit and will be made without regard to age, disability, gender, nationality, race, colour, ethnicity, or religion.
For more information on the Wishford Schools group, please visit our website.Working Hours :5 days a week (40 hour week), 8:30am to 5:30pm, with a 1 hour lunch break (To be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to multi-task,Enthusiasm,Honesty & integrity....Read more...
The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.
Our IT department includes the following functions:
An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.)
This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
Support for the core networking, server infrastructure, and associated design and maintenance
This is provided by a combination of external contractors and our in-house IT team
In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
This work is carried out by a combination of internal and external IT resources
Primary Job Purpose:
To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
To respond to and resolve first line IT support queries as per IT service desk SLA
Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
Support common software applications (e.g. Microsoft 365, email, collaboration tools)
Distribute and install print toners when required
Escalate more complex issues to senior IT staff or external providers
Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
Support staff with the use of IT and AV equipment
Learn and follow IT policies, data protection, and cybersecurity best practices
C1: Customer Focus:
Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
Address and resolve first-line IT support calls through email, telephone, and talking to the user
Provide desk-side support by visiting staff when necessary to resolve issues
Respond to faults, assistance requests, and change requirements
Ensure that the IT new starter, mover and leaver process is followed
Collaborate with other IT staff to assist in project work
C2: Self-Management and Problem Solving:
Identify and flag IT helpdesk calls which are impacting staff
Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system
C3: Working with Others:
Work with the IT team to help deliver projects, system builds and application installations
Provide temporary cover for the IT Support team in their absence
Provide first line support to staff who require assistance with Microsoft applications
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:A warm welcome to St Christopher'sWe are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.
We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.
The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.
However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Technical Facilities Manager – Leading FM Provider - White City, West London – Up to 65K Would you like to work at an extremely high profile building in West London? Have you got a proven track record within the FM industry? If so please read on... An excellent opportunity has arisen to join one of the leading companies in the facilities industry. They are looking for a site based Technical Facilities Manager to work on at a high profile commercial building based in White City, West London. The building is home to a leading research institution and the main purpose of the role will be to ensure that all facilities within the building are maintained to a very high standard. Key responsibilities:Oversee and manage the total fm package on site including M&E, cleaning, security, events and helpdesk.Coordinate contractor call out and attendance for all proactive and reactive worksCoordinate survey, quotation and presentation of competitive pricing for works packages as requiredAssist with vendor relationship management, ensuring agreed service levels are attainedAssist with financial activitiesMaintain contracts schedule and flag up expiring contracts for renewal to FMAssist with space planning and office moves coordinationCarry out monthly office inspections and close out related actionsCoordinate ad hoc security cover with relevant contractor as requiredAssist in building team processes and procedures to support consistent outcomesPorterage of packages and other office furnitureOversee printing, binding & mailroom tasksApplicants for the role must be able to meet the following criteria:Ideally fully electrically or mechanically qualified to a recognised standard.2-3 years of proactive facilities or office management experience within a corporate environmentGood understanding of key office infrastructure (HVAC, electrical, plumbing, security, cleaning, helpdesk)Strong organisational skillsAbility to handle multiple overlapping priorities and manage own workloadStrong understanding of Microsoft office suite and in particular Excel, Word and PowerPointIOSH Working/Managing SafelyExcellent interpersonal and organisational skills....Read more...
Run our helpdesk. Own the relationships. Build something that lasts.Impact It Global Ltd | Home-based (UK, South East preferred) with occasional London travelSalary: £38,000 – £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8:30 – 18:00, Monday to FridayYou’ll own the helpdesk. Not just work on it.We’re a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong.We’re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You’ll be the primary point of contact for approximately 35 clients and 300 endpoints. You’ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it.This isn’t a chaotic startup where the goalposts move every week. It’s a structured environment where quality, reliability, and clear communication are what matter most.What you’ll actually be doingYou’ll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can’t print, when a mailbox is full, when a server needs attention, you’re the person who fixes it and closes the loop.Beyond ticket resolution, you’ll build and maintain SOPs and technical documentation so that the knowledge doesn’t live only in your head. You’ll communicate directly with clients, setting expectations and providing updates without being asked. And you’ll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint.If you’re someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you’ll fit here.What we need from youNon-negotiables:You’ll need to be comfortable working across the following from day one:Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments.You’ll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms.Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you’re the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we’ll get along well.Experience:3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision.What we’re not looking forWe should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn’t the right role. We’ve learned the hard way what happens when someone technically capable doesn’t communicate well or manage their own time. We’d rather find the right person than rush to fill the seat.What’s in it for you£38,000 – £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months.30 days holiday + your birthday off. That’s well above statutory, and we mean it.Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We’re open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics.A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We’re building something, and the right person will grow with us.A structured, supportive environment. You’ll report to our Service Delivery Manager, who is technical, experienced, and available. You won’t be left to figure things out alone, but you will be trusted to run your function.Quarterly performance reviews so you always know where you stand and what good looks like.About Impact ItWe’ve been supporting regulated firms and growing businesses across London since 2014. We’re not a faceless MSP churning through break-fix tickets. We’re a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who care about getting it right.If that resonates with you, we’d like to hear from you.How to applyApply with your CV. No cover letter required, but if you want to tell us briefly why this role appeals to you, we’ll read it.We’re hiring one engineer for this role and we’re moving promptly. We respect your time: our process is structured but not drawn out, and we’ll keep you informed at every stage.....Read more...
Key Responsibilities:
Updating of systems - internal and external to ensure data accuracy and within agreed data standards for customer systems
Communicate with internal customers via the Helpdesk, email, telephone or face to face
Troubleshooting of issues and escalation within either Operations Management
Interaction with Technical; Service and Helpdesk teams throughout all aspects of the role
Working in clear and defined workspace to deliver professional standards with appropriate levels of equipment
Health and Safety procedures will be followed at all times
Wear appropriate workwear at all times; and where required use of PPE as provided
And any other task as reasonably requested by management
Person Specification:
Ability to manage time and prioritise requests based on urgency and importance
Strong verbal and written communication skills
Customer service focused
Team orientated attitude to help co-workers, customers and departments with technical problems
Motivation to learn new skills and technologies
Any knowledge around help desk software is desirable but not required
Training:Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. We also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There are opportunities to progress into a permanent role in IT support for the right candidate
They are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow
Employer Description:We are one of the UK's leading charities. We offer classes, support and social meet-ups. Known for building local community, we provide evidence-based information and trusted, expert-led courses.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This Apprenticeship involves learning and putting into practice the broad range of ICT technical support skills, including customer care.
As part of this role, you will be undertaking ICT Technical duties such as:
Providing first line helpdesk support to students, staff, contractors and visitors
Installing new software, hardware upgrades and replacing components as and when required
Maintaining the upkeep of the school i.t. inventory
Monitoring and logging helpdesk issues on the it support request system
Supporting staff setting up and preparing equipment around the school e.g. Assembly set up, presentation evening
Setting up laptops, projectors, whiteboards, sound systems as and when required, ensuring they are ready to use
Providing basic maintenance and cleaning support for all computer equipment and networks, including the connection and commission of new equipment and security marking
Using systems to set up accounts and reset passwords
Setting up and installing printers
Receiving and checking deliveries and associated invoices
The above list is not exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post
You will be based in our ICT Technical Office.
Your training and work experience will be structured to meet the requirements of a Level 3 ICT framework.
The working pattern for this role is all year round, i.e. 52 weeks.Training Outcome:While no promises can be made if the Level 3 apprenticeship is successfully completed there may be opportunities for continuing studying for a Level 4 qualification or a permanent position as an ICT Technician.Employer Description:Salendine Nook High School is over-subscribed, achieves good academic standards and has a reputation as a caring community. In the recent inspection in January 2025, OFSTED graded the school as ‘Good’ in all categories and hence ‘Good’ overall.
Salendine Nook High School Academy is a large, inclusive secondary school located in north‑west Huddersfield, West Yorkshire, serving students aged 11–16. Established in 1956 and now part of the Heritage Multi Academy Trust, the school has a strong local reputation for providing a high‑quality education grounded in its values of Aspiration, Unity and Achievement.
The school places a strong emphasis on relationships, wellbeing and pastoral care, alongside high academic expectations. Staff are highly committed to supporting students as individuals, helping them to become resilient, confident, and fully engaged in their learning. A broad curriculum and a wide-ranging extra‑curricular programme contribute to a positive school culture and strong student participation.Working Hours :Monday to Friday
8am- 4pm
37 hoursSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Windows and MS Office,Willingness to work,Reliability and responsibility,Punctuality,Patience and empathy,Customer focused attitude....Read more...
Key responsibilities may include:
Provide technical support both internal and external customers remotely and/or face-to-face
Establish and diagnose technical problems and faults
Apply the appropriate security policies in line with organisational requirements
Communicate with all levels of stakeholders, talking them through steps to resolve issues
Undertake the relevant processes using tools and technologies to resolve technical issues
Document and escalate tasks to ensure a clear audit trail and progression of issues Support Technician
Resolving system user queries and resolving faults in a helpdesk environment
Training:
Maths and English Functional Skills
Information communication technology Apprenticeship Level 3
Training Outcome:
Possible full-time role at the end of the apprenticeship
Employer Description:NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.Working Hours :Monday - Friday between 08:30 - 17:30Skills: Team Working,Organisation Skills....Read more...
A well-established national organisation is looking for an IT Support Analyst – 1st Line to join its support team based in Inverness.This is a varied and fast-paced role providing first-line technical support across a multi-site business environment.Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems.Experience with remote support tools and basic networking concepts would be advantageous.This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment.Person specification:
Previous experience within a 1st line IT support, helpdesk or service desk environmentConfident acting as a first point of contact for technical support queriesExperience triaging, prioritising and managing support tickets effectivelyExperience using remote support tools and ticketing systems would be advantageousCandidates must have full right to work in the UK, as visa sponsorship is not available for this position.
Benefits:
Pension schemeRetain discounts & savingsStaff lotteryWellbeing supportFull training & development....Read more...
Responding to IT Helpdesk queries and managing the ticket queue
Troubleshooting hardware and software issues
Building and provisioning new devices
Performing daily system checks and managing backups
Supporting network maintenance and upgrades
Delivering IT inductions for new starters
Assisting the IT Manager with project work
Training:Digital Support Technician Level 3.
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.Training Outcome:We are on a journey of ambitious growth; we are looking for like-minded people to join us on this journey. The sky is the limit at Kubus, and we will always do our best to secure roles for people who enhance our culture.Employer Description:At Kubus, we enhance our customers’ experiences by simplifying and managing complex IT solutions, delivered through expertise, world class partnerships, with a global reach.Working Hours :Full-time contract - 37hrs a week.
08:30/09:00 - 17:00/17:30, Monday - Thursday.
08:30/09:00 - 16:30/17:00, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Provide first‑line IT support to users by responding to queries, logging issues, and resolving routine technical problems.
Support the setup and maintenance of user accounts across Microsoft 365, Active Directory, and other core systems.
Assist with laptop and desktop setup, software installation, and basic troubleshooting of devices and applications.
Help manage Microsoft 365 services, including email, Teams, SharePoint, and OneDrive.
Monitor system alerts, perform routine updates, and support general IT maintenance tasks.
Work with external suppliers by raising support tickets and tracking progress where needed.
Contribute to maintaining accurate records, including asset information and support documentation
Training:
Remote learning
6 hours off-the-job learning
Training Outcome:Permanent position on completion of the apprenticeship.Employer Description:Our client was formed in 1999, they are one of the largest independent enforcement agents in the country offering a local and nationwide service to Local Authorities clients. Professional, friendly service runs through everything they do, and they are keen to develop their team’s passion, innovation, and integrity.
The Junior IT Helpdesk Engineer will escalate more complex issues to senior team members and work with key external suppliers by raising support tickets, supplying relevant diagnostic information, and monitoring progress to ensure timely resolution.Working Hours :Monday to Friday 8am to 4pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Logical,Team working,Initiative....Read more...
Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.
Training:Weekly Online delivery by Microsoft Teams through Sheffield CollegeTraining Outcome:The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems AdministratorEmployer Description:Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyondWorking Hours :9am – 5pm; Mon- Fri.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
You’ll provide technical support across hardware, software, and networks, helping our clients keep their systems running effectively.
Key Responsibilities:
Provide Level 1 and Level 2 technical support to clients across hardware and software systems
Diagnose, troubleshoot, and escalate technical issues where needed to Level 3 engineers
Maintain accurate documentation and provide user-friendly guides or support materials
Communicate effectively with clients and suppliers to deliver timely solutions
Collaborate with internal teams to ensure high-quality service delivery
Collaborate with internal teams to ensure high-quality service delivery
Occasionally work outside standard hours when required for urgent issues or project work
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:HelpDesk Heroes are a team of experienced technical and security specialists delivering proactive, reliable, 24/7 business IT services to clients globally and across the UK.
Our services range from complete managed IT solutions to flexible remote support.
We manage critical IT infrastructure, including servers, storage, backup & disaster recovery, IT security, and web services. We work with businesses of all sizes, from micro-businesses to medium-sized enterprises.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Fabric Engineer - Edinburgh - Salary up to £31,000 CBW have a new opportunity for an experienced Fabric Engineer to join a leading facilities provider based in Edinburgh City Center. Please note this position is a mobile role covering multiple sites. You’ll carry out general repairs, minor plumbing, basic joinery and electrical work. Key Responsibilities:Perform general building maintenance including plumbing repairs (e.g. fixing taps, toilets, clearing blockages).Carry out basic joinery tasks such as fitting shelves, hanging pictures, and lock installations.Assist with minor electrical tasks like changing lamps and supporting electrical installations.Monitor and supervise external contractors, ensuring compliance with RAMS and site procedures.Manage materials, supplies, and tools for ongoing maintenance tasks.Provide accurate updates on job progress to the helpdesk and scheduling teams.Assist in ensuring the building remains compliant, functional, and safe at all times.Person Specification:2–3 years’ experience in a similar multi-skilled or facilities maintenance role.Working knowledge of general maintenance, repairs, and basic plumbing/joinery/electrical skills.Comfortable using IT systems and updating maintenance records.Health & Safety awareness (CSCS card, IOSH or equivalent is desirable).Ability to problem-solve, work under pressure, and manage time efficiently.Strong team player with a proactive and professional approach.Salary & Benefits:Basic salary of £31,000.32 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.....Read more...
We’re looking for an Apprentice Engineer to deploy and manage our Products and Services. This is a mixed role, both Field Engineer, helpdesk and workshop technician. The ideal candidate will have a keen interest in IT, an analytical mind with a real problem-solving ability. If you’re excited by helping our end users get the best out of their tech, committed to delivering a great customer experience, our Service team is right for you. Additionally, you’ll provide installation, routine maintenance, and fault repair to a range of office technology products in and around the North of England.
We are keen to find an individual eager to learn and develop their skills rather than someone with a full range of existing skill sets. For the right candidate we are keen to help you achieve Microsoft Certification as well as Manufacturer training by the likes of Ricoh, Kyocera & Lexmark.
Responsibilities and Duties
Provide routine and emergency fault diagnosis and repair of office technology
Provide service to Printer/MFP fleets
Maintain detailed records of repairs and maintenance works
Maintain and provide an accurate record of stock and parts inventory
Assist in the ordering of parts and materials for the ongoing service of office technology
Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
Train end users in the proper use and training of the hardware and software provided
Maintain accurate records for expenses, mileage, and other relevant information in line with the role
Perform other duties as assigned by your line manager
Perform to KPI's in line with company policy
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps
Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem
Personal characteristics
Maintain a laser focus on quality, with top-notch written and spoken communication
A technical predisposition, and the desire to learn
A can-do attitude with a focus on delighting users
Willingness to work hard with an excellent work ethic
Full Clean UK Driving License & Car
Demonstrable exceptional writing skills and attention to detail
Training:Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There are opportunities to progress into a permanent role in IT support for the right candidate. They are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow.Employer Description:We’re a Yorkshire based IT Provider, Managed Service Provider (MSP). This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :Monday - Thursday, 8:30am - 5:00pm.
Friday, 8:30am - 3:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Software Support Analyst – Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st–3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
• Provide 1st–3rd line support to clients, troubleshooting and resolving a variety of technical issues
• Assist in the implementation of software changes and updates in hosted and client environments
• Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
• Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
• A strong analytical thinker who thrives on solving complex problems
• Previous experience as a Support Analyst, able to hit the ground running
• Strong SQL skills and a solid general helpdesk/support background
• Experience with financial or business systems is highly beneficial
• Technically adept, able to troubleshoot complex issues beyond basic support
• Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
• Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation.....Read more...
Assisting with core accounting functions including ordering,invoicing, bank reconciliations, balance sheet management, VAT returns and journal entries
Contributing to the preparation, monitoring and reporting of client budgets
Helping to prepare statutory financial returns
Assisting in producing of detailed management accounts
Supporting the year-end account closure process, including finalising trial balance reports and preparing schedules for auditors
Supporting internal audit preparation and assisting in audit fieldwork
Offering advice and guidance to clients via telephone and email through the Helpdesk
Assisting with general administrative duties to support the whole SBM Services team to meet deadlines, as directed by the Hub Manager
Working towards your AAT Qualifications, leading to Level 4 as part of your professional development, showing your commitment to enhancing your accounting skills
Training:
The successful candidate will be required to attend weekday courses, once a week, at First Intuition to study towards their AAT Level 4 qualification as well as mentoring towards the Level 4 Apprenticeship knowledge, skills, and behaviours
Training Outcome:
Our goal is to help you progress within our team. We’ll support you to move out of the apprenticeship programme, manage your own clients, and have a chance to earn between £26,000 and £40,000 per year
Employer Description:SBM Services provides schools and academies with high-quality, affordable accountancy and business support. Our team brings extensive experience, a range of accountancy and business management qualifications and an excellent reputation in the education sector. With a flexible portfolio of services, we ensure schools receive the right support at the right time. SBM Services is truly an investment to save.Working Hours :Monday to Friday, 8.30am - 5.00pm (one day finishing at 4.30pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Patience,Interpersonal skills....Read more...
The Role
Providing technical IT support
Hardware diagnostics and repairing machines
Software support
Telephone and virtual assistance
Technical projects, including meeting clients and delivering onsite time with the team
General tech support
Role Requirements
Professional, friendly approach with keen IT interest
Punctual and good attention to detail
Excellent written and verbal communication skills
Good troubleshooting/problem solving skills
Keen interest to learn and develop
Task Management Skills
Confident and willingness to learn
Ability to ask good open questions
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your key tasks will include:
The initial contact for all subcontractor jobs, actively pursuing updates and confirmation dates through telephone calls and emails. Maintaining a record of all details in a spreadsheet and the internal system.
Updating internal system with job progression and completion data for jobs.
Managing all department PPM works. Planning these jobs with the client and dealing with compliance certificates.
Generating purchase orders and contracts.
Answer incoming calls to the business/helpdesk and action accordingly.
Aiding in the upkeep of the office email inbox, which includes logging jobs and quotation requests as necessary.
Assisting in office procedures and functions.
Generating client invoices up to the value of 1k.
Training:As an apprentice, you will have the opportunity to study the following through this apprenticeship:
Apprenticeship in Business Administration Level 3.
English and Maths if required.
Training Outcome:This is the first step in a path to become a FM professional and take further qualifications and training to become a team leader or manager in your future career path.Employer Description:We are a property and facilities business turning over around ten million pounds a year with a growth plan to take us to twenty million pounds a year. We deliver facilities services, planned preventive maintenance, building refurbishments, new builds and extensions, new roofs and disaster recovery for floods and fire damage.
We are proud of our people and inspire the highest standards of work and customer service for our clients no matter what the challenge. As part of our service administration team, you would be taking calls from a client with a broken window, an electrical socket with no power to a major gas leak all that need an emergency response. Then supporting the business delivers these solutions.Working Hours :Monday to Friday, 08:00 to 17:00, with one hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Good Knowledge of MS Office....Read more...
Configure and set up new IT devices for customers (both remotely and on-site)
Support business servers, networks, and cloud environments
Manage and maintain Microsoft 365 and Active Directory environments
Monitor systems through RMM tools, including backup and cybersecurity alerts
Diagnose and repair IT hardware
Answer incoming support calls and provide friendly, professional technical assistance
Training:Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Our client is a trusted provider of professional IT services, supporting businesses with:
IT support & helpdesk services
Server & network infrastructure
Microsoft 365 & Azure solutions
Cybersecurity & backup
Cloud hosting
Web services
Remote monitoring & management…and more!
Working Hours :Monday to Friday, 8am – 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,UK driving licence....Read more...
First Line IT Support:
Serving as the first point of contact for pupils and staff within the school
Repairing, installing, configuring, and maintaining software and hardware
Diagnosing and troubleshooting IT issues
IT maintenance of hardware on site
Reprographics support
Manage IT helpdesk
Monitor key systems, including network and cyber security
Escalate issues to Senior IT Systems Administrator or Director of Digital Learning as appropriate
Audio Visual Support:
Prepare for assemblies, lectures, theatre productions and other events in our main chapel hall
Use mobile screen to prepare for meetings in different rooms
Ensure classroom Audio Visual equipment (projectors, speakers, wireless projection) is maintained and functioning properly
And to undertake other reasonable duties from time to time as the School may reasonably require
Training:
The apprentice will work towards the Level 3 Information Communications Technician Standard
This will be a mix of training in the work place, 1-1 training and review meetings and in person group training
Training Outcome:
On going training and personal development are encouraged and supported
Employer Description:Cheam is situated in a stunning rural location ten minutes from Newbury and fifteen minutes from Basingstoke, just off the A339. It is surrounded by smaller towns and villages from which it draws many of its pupils.
Cheam was founded in 1645 and is one of the oldest prep schools in the world. It is an IAPS boarding and day school with some 375 pupils, boys, and girls. Cheam prides itself on its excellent all-round record academically, musically, artistically and on the sports field. The facilities are outstanding. On completing their life at Cheam, children move on to the top Public Schools in England, including Eton, Wellington, Marlborough, Radley, Harrow, Winchester, Bradfield and St. Mary’s Calne. The school is non-selective yet achieves consistently high standards academically through an inspirational and dedicated team of teachers, throughout the Pre-Prep and Prep schools.Working Hours :Term time when the school is in session, the working hours would be Monday to Friday 7.45am to 4pm and Saturday 7.45am to 10am. During school holidays, the working hours would be 8.30am to 4pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Patience....Read more...
Overview:
We are seeking a motivated and enthusiastic IT Apprentice to join our team in Brentwood, Essex. This is an excellent opportunity for someone at the beginning of their IT career, with a passion for technology and a desire to build real-world experience while working toward a formal qualification.
Key Responsibilities:
Provide first-line IT support to staff and users, under guidance
Assist in setting up and maintaining Windows 11 devices
Support basic network tasks (e.g., checking connectivity, cabling, IP configuration)
Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
Support software installations, patching, and troubleshooting
Assist with setting up user accounts, email, and permissions
Document issues and solutions in the IT support system
Visit local sites (as required) to support hardware or connectivity needs
Training:
Level 4 Network Engineer (CompTIA Systems Engineer) Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills and knowledge
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Employer Description:We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology.
We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements.
Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries.
We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.Working Hours :Monday - Friday, 9.00am - 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Familiarity with Microsoft 365,Windows 11 operating system,Motivated,Positive attitude,Passion for ICT,Hardware and software,Troubleshooting,Basic knowledge of networking....Read more...
IT support & systems: Respond to helpdesk requests and troubleshoot IT issues (on-site and remote). Install and configure hardware and software. Set up and manage user accounts (e.g. Microsoft 365). Maintain an IT knowledge base for common issues
Equipment & maintenance: Set up and maintain laptops, iPads, printers, and projectors. Carry out basic repairs and routine maintenance. Track and manage IT equipment inventory
Networks & security: Help maintain network connectivity across the school. Support network security and safe IT usage. Assist with cyber security and incident response. Ensure compliance with regulations (e.g. GDPR)
Audio visual & media: Set up AV equipment for events, assemblies, and performances. Film, edit, and produce video content
Support AV equipment purchasing and supplier coordination
General duties: Support IT-related projects. Help with exam material preparation. Attend up to 5 evening events per year
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Potential full-time role after completion
Employer Description:We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with Wymondham High for your apprenticeship.Working Hours :Monday - Thursday, 8.00am - 4.00pm,
Friday, 8.00am - 3.30pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
