Contract Administrator – Facilities Helpdesk - £25,000 - £27,000 per annum An exciting opportunity has arisen for a Contract Administrator to join a facilities management team based in North Lanarkshire. Reporting to the Helpdesk Supervisor, this role is vital to the effective delivery and coordination of helpdesk services. As a Contract Administrator, you'll play a key role in task planning through the CAFM system, ensuring smooth communication between mobile engineers, suppliers, and management, while monitoring job progress across all building services. Key Responsibilities:Liaise with mobile engineers, supply chain partners, and facilities managers regarding job progress.Follow up on outstanding jobs with engineers and subcontractors; participate in review meetings with Facilities Managers.Generate weekly reports for the Helpdesk Supervisor and Business Support Manager.Monitor compliance with SLAs, escalate performance issues where required, and communicate updates to internal stakeholders.Support Facilities Services Managers, Helpdesk Supervisor, and Business Support Manager with contract management and supplier coordination.Log and manage tasks using the CAFM system (Concept Evolution), receiving requests via phone, email, in-person, or directly through the system.To be considered;Previous experience in a helpdesk or administration role, ideally using a CAFM system.Strong communication and organisational skills.Confidence in dealing with client representatives.Proficiency in Microsoft Office (intermediate level or higher).Ability to meet tight deadlines and manage competing priorities.Flexibility for hybrid working arrangements.....Read more...
Contract Support - Victoria, London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Victoria, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeIf you are interested please send cv to Stacey at CBW Staffing Solutions ....Read more...
Contract Support Administrator - Salisbury - Up to £35,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Salisbury. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledge....Read more...
Provide frontline, first point of contact, for staff through the use of telephone, email and web-based DMS helpdesk
Log/Process all DMS helpdesk calls in a timely manner and, wherever possible, close helpdesk calls directly
Identify and troubleshoot incidents and faults and perform initial diagnostics
Monitor call queues and chase as required, updating staff with fault progress and timescales
Compliance with company health and safety policy to include safe working practices
Responsible for complying with the current legislation, codes of practice and SNOWS procedures for data protection and virus protection
Managing user accounts and permissions on DMS systems, including additions and removals
Logging of faults to 3rd Parties (ie Keyloop / Manufacturers) and chasing relevant technical teams
Identify training requirements based on common helpdesk issues and requests
Keeping up-to-date with all relevant systems training.
Maintain awareness of integration between the Manufacturer and DMS systems
Where necessary, liaise with the IT dept to rectify/facilitate any integration between DMS and IT systems.
Any other duties and projects specified by the Head of DMS that may arise from time to time.
Comply with all of Snow's policies and procedures
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:Snows Motor Group is a family-owned company that has served Southern England for over 50 years.
Snows operates a network of over 50 franchised car dealerships and 4 standalone Approved Servicing Centres across the South of England - specialising in new and used car sales, expert servicing, and comprehensive aftercare. Representing leading automotive brands, including Abarth, Alfa Romeo, BMW, BYD, Citroën, CUPRA, Fiat, Jeep, Kia, Lexus, Leap Motor, Mazda, MINI, Peugeot, SEAT, Toyota, Vauxhall, Volvo, and Polestar.Working Hours :Monday to Friday - 08:30am - 5:00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Patience,Effective time management,Self motivated....Read more...
Contract Support (Maternity Cover)Location: Dartford, KentSalary: Up to £28,000 per annum Are you an experienced Contract Support professional looking for your next opportunity? An exciting maternity cover opportunity has arisen for an experienced Contract Support to join a well-established Facilities Management company based in Dartford, Kent. This role supports one of the company’s key contracts in the area, where delivering a first-class service is a top priority. The ideal candidate will have a strong background in Facilities Management and proven experience in a Contract Support role. You will be responsible for a range of administrative and helpdesk duties, working closely with the Helpdesk Manager, liaising with engineers, and managing documentation and invoicing. Key Details:Hours: Monday to Friday, 8am to 5pmType: Office-based, maternity coverSalary: Up to £28,000 per annumStart Date: Immediate start requiredContract Type: Fixed-term (Maternity Cover)Key Responsibilities:Answer and manage phone calls supporting the facilities functionMonitor and maintain the FM Helpdesk inboxSchedule reactive maintenance and helpdesk call-outsOpen and close jobs, allocate tasks to engineersRaise purchase orders and process invoicesInput and manage data related to planned and reactive maintenanceSupport Office and Contract Managers with departmental objectivesRespond to queries in a timely and professional mannerProvide general administrative supportChase outstanding documentation and liaise with teams dailyRaise corrective maintenance tasks following completed PPMsOrganise day-to-day tasks to ensure key deliverables are metRequirements:Previous experience in a Contract Support roleBackground in Facilities ManagementStrong general administration skillsExperience using CAFM systemsMust be available to start immediatelyIf you're interested in this opportunity, please send your CV to Abbie at CBW Staffing Solutions.....Read more...
Helpdesk Administrator - Edinburgh - Salary up to £30,000 CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in the heart of Edinburgh. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements:Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.Strong customer service and communication skills, with a professional and proactive approach.Good commercial awareness and experience with financial reporting.Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.IOSH Managing Safely qualification (desirable).Salary & Benefits:Salary up to £30,000 (depending on experience)25 days annual leave plus bank holidaysCompany pension schemeMonday - Friday 8am to 5pm (In office) ....Read more...
Contract Support - City of London - Up to £38,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position Up to £38,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Abbie at CBW Staffing Solutions.....Read more...
Contract Support - Tunbridge Wells, Kent - Up to £34,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in Kent. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position Up to £34,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Stacey at CBW Staffing Solutions.....Read more...
Contract Administrator - FM Provider - Dartford, Kent - £28,000 Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Helpdesk Administrator to join a leading FM company. This role is based in Dartford, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)£28,000Maternity Cover Immediate Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your cv to Stacey at Cbw Staffing Solutions for more information!....Read more...
Helpdesk Administrator – Canon Street £32-35,000 per annum | Office-Based | Permanent Role CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in the heart of London. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment. Key Details:Location: Canon StreetSalary: Up to £32-35,000 per annum (dependent on experience)Working Hours: 08:00 – 17:00, Monday to FridayContract Type: Full-time, PermanentWork Arrangement: Fully office-basedRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.....Read more...
Helpdesk Administrator – Southwark StreetUp to £35,000 per annum | Office-Based | Permanent Role CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in London. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment. Key Details:Location: Southwark StreetSalary: Up to £35,000 per annum (dependent on experience)Working Hours: 08:00 – 17:00, Monday to FridayContract Type: Full-time, PermanentWork Arrangement: Fully office-basedRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Stacey at CBW Staffing Solutions for immediate consideration.....Read more...
Helpdesk Administrator – Temporary position - Chertsey £16-17p/h | Office-Based | Temporary position CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in the heart of Chertsey. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment. Key Details:Location: Chertsey Salary: £16-17p/h Working Hours: 08:00 – 16:00, Monday to FridayContract Type: Full-time, Temporary Work Arrangement: Fully office-basedRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.....Read more...
To provide a professional & personal first point of contact to customers for their IT support queries.
Provide 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts.
Troubleshooting issues and logging them into the company ticket system.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed.
Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians.
Undertake simple maintenance tasks for monitored systems.
To proactively contact and chase customers until a resolution has been achieved, or the issue is escalated.
Prepare Customer Hardware ready for use, such as building/configuring customer PCs, servers or printers.
Installing Software and building computers for customers.
Take on ad hoc project work as directed by the IT Helpdesk Manager.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:On successful completion of your Apprenticeship, the company aims to offer you a full-time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. Employer Description:Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.Working Hours :Monday - Friday, between 8am - 5pm or 9am - 6pm.Skills: Communication skills,IT skills,Customer care skills....Read more...
As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.
This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.
Key Responsibilities
Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
Record and update support tickets in the helpdesk system
Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
Perform simple troubleshooting of WiFi connectivity and software issues
Help prepare new devices by applying pre-set images or installing standard apps
Assist in checking equipment loans and returns
Shadow and support senior team members on more complex tasks
Assist in documenting IT systems, maintaining inventory records, and updating user guides, via our helpdesk.
What You Will Learn
Customer service and communication skills in an IT context
Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
Understanding the role of an IT helpdesk and ticket management
Device lifecycle basics, setup, support, and decommissioning
Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)
Training:
Information Communication Level 3 (ICT) Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 ICT qualifications
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential.
By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty.
Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world.
TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.Working Hours :Monday - Friday (8:30am - 5:00pm).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Passion for ICT,Motivated,Hard-working,Hardware and software....Read more...
The apprenticeship role is a very varied role with exposure to all systems and technologies. The apprentice will be seen as a L1 engineer who will be first point of contact for all tickets and then escalating/re-allocating where necessary.
The role will be 50/50 between field engineer work and office-based work. Jobs can vary from onsite installation of pre-configured hardware to onsite troubleshooting devices with a senior engineer over the phone.
The is opportunity for project work working alongside the implementation team, projects can include email migrations, data migrations, office moves, phone system setups or networking infrastructure upgrades.
The apprentice will be responsible for all inbound/outbound goods into the office and management of stock.
Types of tickets can include User on-boarding/off-boarding, laptop/desktop builds and installation, troubleshoot software issues providing remote assistance (printers, MS applications, Configuration of applications).
Your duties and responsibilities in this role will consist of:
Logging tickets as they come in
Taking helpdesk calls and dealing with L1 tickets
Base setups of desktops/laptops
Management of inbound/outbound goods
Responsible for stock in the office, making the Head of Field aware of shortages of equipment
Training Outcome:Opportunity for full-time work with an option for a career path into a specialist area.Employer Description:Global MSP, with a 24/7 Helpdesk and NOC. Wizard Group have multiple companies, IT, Cyber, AI and Cloud. The apprenticeship is for IT.Working Hours :Monday - Friday 08:30 - 17:30 and every other weekend 1 day working same times from the London office.Skills: Attention to detail,Basics of networking,Understanding Hardware,Efficient in Microsoft Office,Punctuality,Good communication skills,Team player....Read more...
Product engineering and assembly
Product testing
Applying software configurations to products
Warranty return diagnostics
Order Processing
Helpdesk system management
Maintaining a clean working environment
Training Outcome:We will support you throughout your apprenticeship, with the aim for your skills to grow and to further your career within our company. Employer Description:GridSmart is an agile organisation specialising in delivering secure tracking solutions.Working Hours :Monday to Friday, 9.00am to 5.00pm, starting and end time can be discussed. No weekend work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Job Role:
Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals
Installing desktop PCs and mobile devices via Intune
Deploying software and configuration
Creating procedures and supporting end users to maximise their use of IT solutions
Responding to all incidents and requests on the helpdesk
Administration of the IT Service Management helpdesk
Troubleshooting 1st and 2nd line user based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking station, printer setup and support, administration of user accounts, system permissions and more.
Checking backup jobs from previous day
Environment checks - physical checks of IT infrastructure, meeting rooms, visitor system
Anti-Virus checks - ensuring all endpoints are installed/up to date/license recovery
Installation of PC/Laptops to end users by Microsoft Intune
Installation and support of various printer types including multi-function printers, Laser, Label etc
Installation and support of mobile devices including smart phones and tablets
Purchasing various IT equipment
Creating/updating work instructions for IT and guides for end users
Training:You will gain a Level 3 Business Administration qualification after successful completion of the 18 month training schedule.
You will be required to attend In-Comm Training Unit 5A Telford 54 Business Park, Nedge Hill, Telford, Shropshire, TF3 3AJ in a block release 2 days a week for 5 weeks.
You will also receive monthly assessor visits at the company.Training Outcome:There will be a full-time position available upon successful completion of the apprenticeship.Employer Description:Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment, including ice machines and dispensers, refrigerators and freezers, sushi cases and water electrolysers for different users across a wide span of industry sectors.Working Hours :Monday- Friday
Start Time: 07:50
Finish Time: 16:50Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Non judgemental,Interest in IT....Read more...
JDR Cable Systems is offering an exciting opportunity for an IT Systems Apprentice to support our business operations and provide IT support to all members of staff.
As an IT Systems Apprentice, you will have the chance to learn and grow while supporting the function of the IT department within JDR Cable Systems. You’ll work alongside experienced professionals who will help you develop your skills in IT systems and support all whilst studying nationally recognised qualifications.
Your role will include:
Providing 1st Line Support to help resolve IT issues quickly and efficiently, ensuring smooth business operations.
Assisting internal staff with support requests, ensuring issues are raised professionally and resolved in a timely manner.
Taking ownership of support requests and following them through to resolution, ensuring the best customer service standards.
Logging all reported issues into the Helpdesk Management System to keep internal customers updated on progress.
Collaborating with senior technical staff to resolve urgent issues and ensure quick solutions. • Learning about the company’s network, systems, and procedures to provide efficient support to all teams.
Working with the Helpdesk team to improve processes and meet the high expectations of internal users.
Supporting remote offices globally, including in the UK, and the US, to help ensure business continuity.
Contributing to creating and improving procedures to ensure the best possible IT support.
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:JDR is Providing the Vital Connection to power a brighter tomorrow.
In challenging offshore environments, JDR is a world-class provider of subsea technologies and services connecting the global offshore energy industry. Our flexible and innovative products enable vital control and power delivery for the renewable energy, offshore energy and energy infrastructure sectors. We are a key enabler of the energy transition and in the decarbonisation of our energy system to assist society in securing net-zero emissions by 2050.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Positive attitude,Hard-working,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Built PC....Read more...
The Company
Our client is a mid-sized industry super fund recognised for its collaborative culture and unwavering commitment to member-first outcomes. With a strong focus on innovation and strategic growth, they have established themselves as a trusted partner in helping Australians achieve their retirement goals.
The Opportunity
The IT Customer Support Representative (Service Desk) serves as the initial point of contact for providing support, guidance, and troubleshooting to users throughout the organization. This role works closely with technology team members and key business stakeholders to help achieve the organization’s strategic and operational objectives.
This a 3-month Sydney based opportunity (5 days in the office) for an immediately available candidate.
Key Accountabilities
Monitor, triage and respond quickly and effectively to requests received through the IT helpdesk
Utilise and maintain the helpdesk tracking software
Provide software support and fault diagnosis onsite and via remote access
Install, test, and configure workstations, software, and peripherals onsite and remotely (occasional travel required)
Manage IT assets: order, receive, log, track, and update inventory
Handle employee IT onboarding, crossboarding, and offboarding
Perform daily system checks and maintain networks, systems, and dashboards
Support and maintain virtual workplace tools (Office 365, SharePoint, HRIS) and encourage effective usage
Ideal Experience
Demonstrated customer service experience in a similar technology role
Outstanding customer service skills and an ability to work under pressure in a busy fast paced environment
Technical proficiency in
Active Directory Administration (On-Premises Active Directory, EntraID and Hybrid)
Microsoft 365 Administration (Exchange/SharePoint/Teams)
Microsoft Device and Software Management (SCCM/ Intune)
Windows Server 2016-2022 administration
Microsoft Office application suites o Business Application Support experience - Apple IOS devices, Video Conferencing and Collaborative tools (Zoom/Teams), Atlassian
TIL or equivalent
Peripheral equipment troubleshooting
Networking concepts eg TCP/IP, DNS, DHCP, VPN
Tertiary qualification in Information Technology or related discipline or currently studying toward this (desirable)
Why Apply
Join a purpose-driven organisation that prioritises member outcomes
Work in a collaborative environment that values diverse perspectives
Be part of an organisation committed to helping Australians achieve financial security in retirement
If you’re immediately available, possess the right skillset and would like to join a high achieving, supportive business, please apply.
Whether you are a sports fanatic, shark diver or part time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
....Read more...
The Company
Our client is a mid-sized industry super fund recognised for its collaborative culture and unwavering commitment to member-first outcomes. With a strong focus on innovation and strategic growth, they have established themselves as a trusted partner in helping Australians achieve their retirement goals.
The Opportunity
The IT Customer Support Representative (Service Desk) serves as the initial point of contact for providing support, guidance, and troubleshooting to users throughout the organization. This role works closely with technology team members and key business stakeholders to help achieve the organization’s strategic and operational objectives.
This a 3-month Melboourne based opportunity (5 days in the office) for an immediately available candidate.
Key Accountabilities
Monitor, triage and respond quickly and effectively to requests received through the IT helpdesk
Utilise and maintain the helpdesk tracking software
Provide software support and fault diagnosis onsite and via remote access
Install, test, and configure workstations, software, and peripherals onsite and remotely (occasional travel required)
Manage IT assets: order, receive, log, track, and update inventory
Handle employee IT onboarding, crossboarding, and offboarding
Perform daily system checks and maintain networks, systems, and dashboards
Support and maintain virtual workplace tools (Office 365, SharePoint, HRIS) and encourage effective usage
Ideal Experience
Demonstrated customer service experience in a similar technology role
Outstanding customer service skills and an ability to work under pressure in a busy fast paced environment
Technical proficiency in
Active Directory Administration (On-Premises Active Directory, EntraID and Hybrid)
Microsoft 365 Administration (Exchange/SharePoint/Teams)
Microsoft Device and Software Management (SCCM/ Intune)
Windows Server 2016-2022 administration
Microsoft Office application suites o Business Application Support experience - Apple IOS devices, Video Conferencing and Collaborative tools (Zoom/Teams), Atlassian
TIL or equivalent
Peripheral equipment troubleshooting
Networking concepts eg TCP/IP, DNS, DHCP, VPN
Tertiary qualification in Information Technology or related discipline or currently studying toward this (desirable)
Why Apply
Join a purpose-driven organisation that prioritises member outcomes
Work in a collaborative environment that values diverse perspectives
Be part of an organisation committed to helping Australians achieve financial security in retirement
If you’re immediately available, possess the right skillset and would like to join a high achieving, supportive business, please apply.
Whether you are a sports fanatic, shark diver or part time antique collector, we celebrate your uniqueness.Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
....Read more...
The successful candidate will be located within the Digital Services Team and will be required to assist in the development and support of the council’s digital solutions, both externally to the public and internally to departments.The successful candidate will;
Undertake a range of digital development duties
Develop digital platforms and processes
Provide digital helpdesk support
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:The successful candidate on completion of their apprenticeship will have the opportunity to apply for any related vacancies as and when they arise. Employer Description:Hartlepool is a vibrant and energetic town. As an authority we want to make Hartlepool the best it possibly can be and want dedicated, driven and committed staff to help us achieve that. The authority is structured into 5 departments: Children & Joint Commissioning Services, Adult & Community Based Services, Finance, IT and Digital Services, Development, Neighbourhoods & Regulatory Services and Legal, Governance and HR collectively the departments provide vital services to the publicWorking Hours :Monday to Friday 8.30am - 5pm, Friday 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Handyperson - Glasgow - Up to £22.50 P/H CBW have a new opportunity for an experienced Handyperson to join a leading facilities provider based in Glasgow on a static site. You’ll carry out general repairs, minor plumbing, basic joinery and electrical work and ideally be electrically biased. Key Responsibilities:Perform general building maintenance including plumbing repairs (e.g. fixing taps, toilets, clearing blockages).Carry out basic joinery tasks such as fitting shelves, hanging pictures, and lock installations.Assist with minor electrical tasks like changing lamps and supporting electrical installations.Monitor and supervise external contractors, ensuring compliance with RAMS and site procedures.Support the engineering team with routine plantroom checks and cleaning duties.Manage materials, supplies, and tools for ongoing maintenance tasks.Provide accurate updates on job progress to the helpdesk and scheduling teams.Assist in ensuring the building remains compliant, functional, and safe at all times.Person Specification:2–3 years’ experience in a similar multi-skilled or facilities maintenance role.Working knowledge of general maintenance, repairs, and basic plumbing/joinery/electrical skills.Comfortable using IT systems and updating maintenance records.Health & Safety awareness (CSCS card, IOSH or equivalent is desirable).Ability to problem-solve, work under pressure, and manage time efficiently.Strong team player with a proactive and professional approach.Rate of Pay::Up to £22.50 P/HMonday to Friday 8am - 5pm.....Read more...
Provide first-line technical support to staff for hardware, software, and network issues
Set up and configure IT equipment including PCs, laptops, printers, and mobile devices
Monitor and maintain IT systems and networks
Assist with user account creation, password resets, and basic user administration
Log support tickets and update them in the helpdesk system
Support the rollout of new applications and system
Escalate complex issues to senior technicians as needed
Follow IT policies and procedures to ensure security and compliance
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Velocity Academy is a post 16 private education provider that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy now delivers apprenticeship programmes, short courses and online virtual classes to both employers and individual students. We now boast a diverse portfolio of vocational learning programmes such as technology, business management, administration, and health and fitness.Working Hours :Monday to Friday, 09:00 to 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An opportunity has arisen for a Head of Facilities & Health & Safety Lead to join a well-established school. This full-time role offers salary of £30,000 and benefits.
Head of Facilities & Health & Safety Lead, you will be responsible for the day-to-day management, safety, and maintenance of the school premises.
You will be responsible for:
? Managing the upkeep, safety, and presentation of buildings, grounds and on-site facilities.
? Leading statutory compliance including fire, gas, electrical, and water safety inspections.
? Conducting risk assessments and following up on incidents with investigations and action plans.
? Handling all site security including access protocols, alarm systems, and evening close-downs.
? Overseeing contractor works and ensuring service standards are met.
? Managing a maintenance helpdesk system and responding to urgent repair needs.
? Supervising the caretaker and cleaning teams, including assigning tasks and reviewing performance.
? Coordinating facilities budgets and procurement of supplies and maintenance tools.
? Assisting in evening lettings and ensuring safeguarding practices during late hours.
What we are looking for:
? Previous experience working as a Facilities Manager, Health and safety manager, Health and Safety Officer, H&S Manager, Site Manager or in a similar role.
? At least 2 years' experience in site management, caretaking or premises maintenance with health & safety responsibilities in school, colleges, universities or educational environment.
? Minimum 2 years' experience in COSHH, manual handling, and working at height regulations.
? GCSE or equivalent qualification.
? IOSH certification or willingness to work towards one.
? Strong ICT skills in day-to-day operations.
? Right to work in the UK.
What's on offer:
? Competitive salary
? 28 days statutory annual leave
? Company pension scheme
? Cycle to work scheme
? Discounted or free meals
? Supportive working environment ....Read more...
Providing professional and friendly 1st line technical support to end users via phone, email, and remote tools
Logging and tracking support tickets in our helpdesk system.
Assisting with the setup and configuration of desktops, laptops, and mobile devices
Supporting and maintaining Office 365 environments (Outlook, Teams, SharePoint)
Installing authorised software and updates
Diagnosing and resolving basic hardware/software/network issues
Assisting with our cybersecurity duties
Assisting with documentation and knowledge base updates
Learning to troubleshoot printers, networks, and other infrastructure tools
Participating in monthly reviews and training as part of your apprenticeship
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.Employer Description:Ilkley IT Services is a friendly and dynamic Managed Service Provider (MSP) based in the picturesque town of Ilkley in West Yorkshire, providing high-quality IT support to small
and medium-sized businesses. We’re passionate about delivering exceptional customer service while maintaining a relaxed and supportive environment that encourages learning and development.Working Hours :Full-time Monday to Friday – 37.5 hours per week. 9am – 5pm or 8:30 – 4:30pm. In person at the Ilkley Office, West Yorkshire.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
