About The RoleAs Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation.This is a hybrid, home‑based role, where most support is delivered remotely via our Service Desk. You’ll be the first point of contact for ICT issues and requests, helping colleagues resolve problems quickly, clearly and with confidence - whether that’s troubleshooting devices, supporting business applications, or guiding users through solutions in a calm and friendly way.Because we support many sites, the Service Desk is split geographically. This role is aligned to the South of England, meaning that when on‑site support is required, you’ll be the person who visits our southern locations. This could include installing or replacing equipment, resolving issues that can’t be fixed remotely, or supporting services face‑to‑face when needed.For this reason, you’ll need to be home‑based within an hour’s drive of Reading, have a valid UK driving license and car, and willing to travel across the South as required. However, day‑to‑day, you’ll be very much part of the wider Service Desk team, supporting users nationally and working closely with ICT colleagues.This role is about delivering dependable, high‑quality ICT support - making technology feel accessible, reliable and supportive for everyone who uses it.About The CandidateYou’re someone who takes real pride in delivering excellent customer service, and you genuinely enjoy helping people.You’ll already have experience providing 1st and 2nd line ICT support, with a solid understanding of modern workplace technology such as Windows, Android and Apple devices, mobile technology, cloud‑based applications and everyday business systems. You’re confident logging, triaging and resolving incidents, and you know when to escalate issues appropriately. Just as importantly, you can explain technical solutions in clear, non‑technical language.What really sets you apart is your attitude. You’re approachable, patient and proactive, and you’re known for going above and beyond to help colleagues - whether that’s following up to make sure an issue is fully resolved, taking ownership of a problem, or spotting ways to improve the service. You understand that great ICT support builds trust, not frustration.You’re comfortable working remotely as part of a wider Service Desk, managing your own workload and priorities, while also being flexible enough to travel to sites when hands‑on support is needed. You’re organised, reliable, and happy to get involved in whatever is required to keep services running smoothly, including occasional out‑of‑hours or bank holiday cover on a rota basis.Because of the on‑site element of this role, it’s essential that you:Live within one hour’s drive of ReadingHold a full UK driving licenceHave access to your own car and are willing to travel to southern sites when requiredAbove all, you’ll share our values, bring a positive and customer‑focused mindset, and take satisfaction in being someone that colleagues across the organisation trust and rely on.About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets
Maintain a high degree of customer Service for all support queries and adhere to all service management processes
To ensure that all requests for support are logged in the Service
Desk ticket logging system. Promoting all self-service methods to customers
Ensure that customers are kept up to date during the lifecycle of a ticket or a project task
Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.Employer Description:At bpha, we are proud to be a leading housing association, providing high-quality, affordable homes and building connected communities across the Oxford to Cambridge arc. With over 20,000 homes and a strong commitment to putting people at the heart of everything we do, we play a vital role in supporting local communities and improving lives.Working Hours :Monday to Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Analytical skills....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
About YouDo you enjoy helping people get the best out of technology?Do you thrive in a fast-paced, customer-focused environment where every interaction counts?At the Mining Remediation Authority, we’re looking for someone who wants to:Champion Great Customer Experience:Be the friendly, knowledgeable first point of contact for all things Digital, helping colleagues stay productive and confident in their technology.Make a Real Difference:Whether it’s solving issues, enabling new starters to shine from day one, or keeping essential systems running smoothly, your work will have a direct impact on how our organisation delivers for the public.Grow Your Skills & Shape the Future:We value curiosity, continuous improvement, and people who enjoy learning. You’ll be part of a supportive team where ideas are welcomed and development is encouraged.As a Service Desk Analyst, you’ll play a key role in delivering excellent Digital services, supporting colleagues across the organisation, and ensuring our systems and processes run smoothly and efficiently.About The RoleIn this varied and customer-facing role, you’ll: Act as the first point of contact for Digital support, logging incidents and requests using ITIL best practice and delivering first‑time fixes where possible.Manage Authority issued iOS devices, ensuring they are built, compliant, supported and ready for users.Provide Digital inductions for new starters and communicate service updates, outages and supplier information.Support daily monitoring, major incident management, documentation upkeep, service reporting and general admin.Contribute to continuous improvement across processes, customer experience and overall Digital service quality.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description. Role location: Onsite working out of our Mansfield office Schedule:Application closing date: 12th April 2026Sifting date: w/c 13th April 2026Interviews: w/c 20th April 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityOur benefits:
A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:We’re proud to be an inclusive employer and are committed to building a workforce that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds and identities, and we actively promote equality of opportunity throughout our recruitment process.As part of our commitment to inclusive recruitment, we offer a guaranteed interview to applicants who meet the minimum selection criteria and identify as disabled or from a minority ethnic background, this aligns with our values.We recruit based on your skills, experience and potential not your ethnicity, background, gender identity, sexual orientation, or any other protected characteristic. To help ensure fairness, we anonymise applications by asking you to remove personally identifiable information before they are reviewed by hiring managers. This helps us reduce unconscious bias and focus solely on what matters, your ability to succeed in the role.If you’re successful in joining us, it’s because we believe in your ability to make a meaningful contribution. By continuing to improve the diversity of our organisation, we strengthen our collective knowledge, creativity, innovation and living our values of being trusted, inclusive, and progressive every day.If you require reasonable adjustments or an alternative format to apply, please contact us at Recruitment@MiningRemediation.gov.uk or call us on 01623 637000. We are happy to support you through the process. ....Read more...
