Help Desk Analyst Jobs   Found 4 Jobs, Page 1 of 1 Pages Sort by: Relevance Date

Data Analyst Apprentice

Collect, clean and organise data from surveys, official statistics (e.g. ONS, government datasets) and client sources Analyse and present data producing easily digestible headlines/trends/trajectories Support colleagues in building spreadsheets and models for economic impact assessments and cost-benefit analyses and updating and refining these, including developing inferential statistics to add statistical rigour to analysis where needed Help produce charts, tables and summary statistics for client reports and presentations Using and developing our AI tools (search/summarisation, Excel/Power BI copilots, coding assistants) to speed up desk research, data cleaning, and first-draft report writing Learning to write effective prompts and critically check AI-generated outputs for accuracy before they go into client work Passing on tips and knowledge to colleagues Support colleagues with desk research and literature reviews to support policy and evaluation studies Assist with survey design, distribution and basic analysis of responses Take part in quality checks to ensure data and calculations are accurate and consistent Attend client meetings and project catchups, taking notes and following up on actions Complete apprenticeship coursework, assessments and off-the-job training hours as required by the programme Training:Data Analyst Level 4.Training Outcome:Reasonable future prospects for someone starting as a Data Analyst Apprentice at Kada Research could include: A permanent analyst role - on successful completion of the apprenticeship, moving into a substantive data/research analyst position within the team, subject to performance and business need Future progression to Senior Analyst/Consultant - taking on greater ownership of client projects, leading analysis on economic impact assessments and evaluations rather than just supporting them Specialism development - building deeper expertise in a particular area such as economic modelling, cost-benefit analysis, social value measurement, or a specific tool (Power BI, GIS), becoming the team's lead on that topic Client-facing opportunities - moving from desk research into presenting findings directly to clients and contributing to bid writing and business development Management - longer-term progression toward Associate/Project Director roles, managing project teams and client relationships Outside Kada this opportunity will open analyst roles at other consultancies, local authorities, or bodies like the ONS or Government Economic Service Employer Description:We are a UK and International economic development consultancy founded in 2011. We offer independent research and evidence-based recommendations to help organisations and clients understand and demonstrate the impact of their work. Our core services span six areas: economic impact assessments, cost-benefit analyses and feasibility studies; policy and research studies drawing on international best practice; program and project evaluation; strategy development and implementation for growth and recovery; economic analysis and social value work; and funding and bid-writing support.   We have a tremendous variety of exciting work across the UK and further afield and basically we help people make economic development decisions and funding cases by providing research insights and producing reports that are accurate, accessible, and clear.  Working Hours :Working week: Monday typically 9:00am - 5:30pmSkills: Communication skills,IT skills,Analytical skills,Logical,Team working ....Read more...

IT Desktop Support Apprentice

Join the IT Services function, supporting the IT Support team in delivering high-quality technical support across the firm Gain hands-on experience providing deskside support and troubleshooting endpoint devices Support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology Assist with resolving user access issues, incidents, and technical queries Contribute to knowledge management and documentation to improve service delivery Work closely with the Service Desk, Desktop Support Analysts, Infrastructure teams, and IT Training teams Help ensure issues are resolved efficiently and colleagues receive a consistent support experience Develop technical skills through a combination of structured learning and supervised, hands-on experience Build experience within a live professional services IT environment while working towards an industry-recognised qualification Support IT projects requiring Level 2 involvement, including: Hardware refresh programmes Office moves and changes Application deployments Device configuration and setup System and device migrations Training: Training takes place on the job at our Bristol Office Training Outcome: Once completed you will be offered a full time role as a Level 2 Desktop Support Analyst  Employer Description:We've worked hard and continue to work hard, to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! We like and make time for each other enabling us to establish professional relationships that often become lasting friendships.Working Hours :Full time- Office Based- Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working ....Read more...

IT Service Desk Support Apprentice

Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications Dealing with alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's), Customer Build Logs and Tech Docs Attend the site and carry out any on-site support work as required Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication Training:QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to: Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking Learn about core networking principles, including network addressing, cloud, virtualisation and security Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures Train with QA – the largest and leading provider for both Microsoft and AWS training Learn technical content that aligns to, and is relevant to, employers and the market Learn about DevOps methodologies and the fundamentals of databases and data migration Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as: IT Support Engineer Cloud Engineer Infrastructure Engineer Cyber Security Analyst Technical Consultant Employer Description:As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications. Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.Working Hours :Monday to Friday, 9am- 5:30pmSkills: Problem solving skills,Logical,Team working,Patience and empathy,Friendly and approachable ....Read more...

ICT Support Technician Apprentice

Technical Support (Primary Focus): Provide 1st line technical support to internal and external customers via phone, email, and ticketing system Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies Install, configure, and maintain hardware and software across Windows/macOS environments Document solutions and maintain the knowledge base Escalate complex issues appropriately while keeping users informed Network & Infrastructure: Assist with wired and wireless network device configuration Support network troubleshooting and maintenance activities Monitor system performance and security alerts Participate in backup and disaster recovery procedures Projects & Development: Complete a work-based project addressing a specific technical problem or service improvement Build a professional portfolio demonstrating your knowledge, skills, and behaviours Contribute to IT process improvements and documentation Additional Responsibilities: Support digital marketing activities (social media scheduling, website updates) as business needs allow Assist with general office administration tasks Training:Information Communications Technician Level 3: One to one coaching sessions every 4-weeks Group webinars and collaborative learning Flexible remote learning around your work schedule Mock EPA assessments to ensure readiness Support from dedicated training assessor Training Outcome:You will develop the following skills: Network fundamentals and IP addressing Hardware/software installation and configuration Cybersecurity principles and secure network maintenance Cloud services, backups, and virtualisation Ticketing systems and troubleshooting methodologies Mobile and remote management Customer service and stakeholder management Professional presentation skills Following completion, there is opportunity for the following career progression: Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles Foundation for further certifications (CompTIA, Microsoft, Cisco) Employer Description:Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support. Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department. We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.Working Hours :Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm to learn ....Read more...