IT Support Analyst
Stoke-On-Trent
Hybrid - 2-3 days on site per week
£30,000 per annum
Great opportunity for an IT Support Analyst to provide all levels of support across the clients application catalogue and technology landscape in line with Service Level Agreements and to undertake consultation and advisory responsibilities for any project work as required.
Key responsibilities:
To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds
To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution
To perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution
To maintain confidentiality regarding the information being processed, stored or accessed, in line with security policies
To ensure any changes made are in line with the company change management processes as required
To recommend process or working practice changes to the management team to help remove process failures, redundant or over-engineered processes
To seek mentoring and personal development coaching from more experienced colleagues, and to maintain up to date knowledgebase articles.
Participate in workshops to agree effective solutions to IT change
Communicate and influence where necessary to business stakeholders
Key skills:
• Good IT skills• Ability to work to demanding timelines• Strong focus on team achievements but can work effectively without guidance• Excellent communication skills• Strong organisational skills• Strong prioritisation skills• Strong decision making skills• Ability to adapt and reprioritise solutions within tight time constraints• Strong interpretation of complex requirements• Demonstrates a willingness to learn, and a commitment to quality and continuous improvement• Customer service (end user) ethos• Excellent analytical and problem-solving skills• Knowledge of Microsoft Office 365 and Cloud (MS Azure) environments
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy....Read more...
As a Cyber Security apprentice, your role will involve implementing a range of practices and technologies designed to safeguard sensitive information, ensure privacy, and maintain the integrity and availability of our data.
Example roles include:
Customer Account Security Management - Managing cyber risks, developing and maintaining security policies, ensuring compliance with standards, documenting processes, and completing assurance questionnaires for customer support
IP Network Analyst - Designing and building secure customer IP networks, developing detailed documentation, conducting hardware and software testing, and providing technical support for troubleshooting and resolving network issues
Service Desk Advisor - Providing comprehensive support by professionally handling communications, logging and prioritising incidents, offering first-line support, driving resolution with third parties, supporting internal systems, achieving quality SLAs and KPIs, and assisting with root cause analysis
SOC Analyst - Monitoring SIEM systems and threat intelligence, managing firewall and IPS services, handling incident tickets and customer liaison, and assisting in producing security reports
Effective communication will be key to your success. Your ability to convey information clearly will ensure smooth communication and efficient decision-making.
Feel like you might not have the skills? No worries! This role is an apprenticeship program designed to help you learn and grow into the position. We encourage you to apply - you might be the perfect fit!
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.
This role comes with a Level 4 Cyber Security Technologist Apprenticeship, and we partner with a fantastic learning provider to support you all of the way.Training:Digital and Technology Solutions Professional Level 6.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :37.5 working hours a week with potential shift rotations. Exact working days and hours TBCSkills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
As a Cyber Security apprentice, your role will involve implementing a range of practices and technologies designed to safeguard sensitive information, ensure privacy, and maintain the integrity and availability of our data.
Example roles include:
· Customer Account Security Management - Managing cyber risks, developing and maintaining security policies, ensuring compliance with standards, documenting processes, and completing assurance questionnaires for customer support
· IP Network Analyst - Designing and building secure customer IP networks, developing detailed documentation, conducting hardware and software testing, and providing technical support for troubleshooting and resolving network issues
· Service Desk Advisor - Providing comprehensive support by professionally handling communications, logging and prioritizing incidents, offering first-line support, driving resolution with third parties, supporting internal systems, achieving quality SLAs and KPIs, and assisting with root cause analysis
· SOC Analyst - Monitoring SIEM systems and threat intelligence, managing firewall and IPS services, handling incident tickets and customer liaison, and assisting in producing security reports
Effective communication will be key to your success. Your ability to convey information clearly will ensure smooth communication and efficient decision-making.
Feel like you might not have the skills? No worries! This role is an apprenticeship program designed to help you learn and grow into the position. We encourage you to apply—you might be the perfect fit!
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.
This role comes with a Level 6 Digital Technology Solutions Degree Apprenticeship - Cyber Security pathway and we partner with a fantastic learning provider to support you all of the way.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :37.5 hours a week with a potential rotational shiftsSkills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
Want to start your data consultancy career?
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your consultancy career.
We're proud to be the UK's largest dedicated Qlik consultancy
Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.
What does the role involve?
The first skills that a consultant needs to develop is the ability to listen and understand a customers problem. Therefore, you'll start your journey on our support desk where you'll talk to our customers, create tickets and as your knowledge and skills grow resolve issues that have with their Qlik applications and dashboards.
From there you'll join project teams and work at every stage of the data and project lifecycle.
Tasks will include:
Documentation
Data Migration
Data cleansing
Generating reports
Dashboards and visualisation
Data analysis
Forecasting
At all times you'll be expected to communicate professionally and work collaboratively and transparently with your colleagues and our customers
Requirements
First and foremost, you must be interested in working collaboratively to support our clients and solve real world business problems. In addition, you'll have:
Proven interest in data analysis (this could be from formal studies, self-study or the workplace)
Excellent communication and collaboration skills
Ability to work independently and in a team environment
Detail-oriented and strong attention to accuracy and completeness
Exceptional problem-solving skills
Willingness to learn and continuously improve technical and professional skills
Competency with Microsoft office applications including Excel
Some experience of using data tools (e.g. SQL, Python, visualisation tools such as Qlik / Power BI / Tableau etc) would be an advantage but not essential
Training:As part of the Level 4 Data Analyst apprenticeship standard, you’ll be registered as a member with the British Computer Society and be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning. Training Outcome:Progression: our services are in demand and we're expanding as an organisation. After completing the apprenticeship there will be options to continue to develop in one of the four following specialties; Data consultant, Technical support, Technical pre-sales, or Education.Employer Description:As partners with Qlik, Talend, and Snowflake, Ometis proudly represents some of the most renowned brands and organisations worldwide. Additionally, we are the largest dedicated Qlik consultancy in the UK.
We assist clients in extracting greater value from their data by seamlessly integrating it from source systems, meticulously cataloging and analysing the information, and offering advanced predictive insights.
Throughout the entire data journey, Ometis is available to assist with implementation and development, as well as provide ongoing consultancy, training, and support.Working Hours :You'll also deliver 1st line support for our clients. Our service desk operates between 5.30am - 5.30pm, 7 days a week, 364 days a year. We share workloads and balance out of hours/unsociable working, further information about this will be provided.
Days and shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
