Deliver a fantastic customer experience in line with our values.
Assist customers in making bookings or answering questions about their upcoming breaks.
Provide support for customers whilst they are on holiday and when in need of assistance.
Respond to customer reviews and put corrective measures in place.
Investigate and solve customer issues in a responsive, sensitive, calm and professional manner using a range of communication channels, phone, email, live chat & social media.
Negotiate with guests and owners on how to resolve issues.
Update systems to maintain accurate records.
Work collaboratively with other departments such as reservations, property management and managed services to resolve and investigate complaints.
Take ownership of any problems and understand what a customer truly needs, then get to a resolution as quickly as possible, nothing should be too much trouble.
Confidentiality deal with owner enquiries including invoicing, finances, performance and maintenance and compliance requirements without the need to escalate.
Training:Your apprenticeship training will be a fully work-based learning programme across 12-months. Upon completion of your apprenticeship, you will achieve a Level 2 qualification as a Customer Service Practitioner.Training Outcome:
There will be the possibility of full-time, permanent employment following completion
Employer Description:Host & Stay is based in Saltburn-by-the-sea and provides full service holiday home property management to over 1,100 properties across the UK. Host & Stay was born from a love and passion for property, and a desire to lead the change in an age old industry.
Our vision is simple, to help property owners maximise their income, maximise their returns, and reduce their fees and their hassle. We're on a mission to make the UK one of the most popular, guest centric holiday destinations in the world ? but not at the expense of holiday homeowners paying high management fees and seeing very little, if any return on their investments. We want our customers and communities to succeed and thrive.Working Hours :37.5 hpw, working 5 over 7 days with a variety of shifts across the week. Covering 9.00am - 10.00pm.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,IT skills,Logical,Organisation skills,Problem solving skills,Team working....Read more...
General Manager – Fast-Casual Restaurants Location: London Salary: £55,000 all-in (including Tronc) Exciting New Brand Hitting London A fast-casual concept with a loyal following is arriving in London. With a strong reputation abroad for bold flavours, fresh, real food, and a buzzing atmosphere, this is more than just another opening, it’s the start of something big in the UK.We’re looking for a General Manager who can take full ownership of the launch and build a team culture from scratch. If you’re hungry for something new, with real room to grow, this is your chance.What you’ll be responsible for:
Recruiting, onboarding, and training your team, setting up systems, and ensuring a smooth, high-impact launch.Managing service, shift flow, quality standards, and overall guest experience.Motivating, mentoring, and developing your people to perform at their best.Managing labour, stock, and P&L targets while maintaining consistency and service excellence.Ensuring all food, service, and operational details meet high expectations — even at speed.Handling challenges calmly and confidently, always with solutions and the bigger picture in mind.Collaborating with leadership, sharing insights, feeding back from the ground, and contributing to future and rollouts.
What we’re looking for:
You've run fast-paced restaurants and know how to manage teams, service, and systems under pressure.You can manage budgets, optimise labour, and keep performance on track without losing the human touch.You care about people, your team, your guests, your community, and lead with that energy.You’re on the floor, setting the tone, and making sure every plate and shift hits the mark.You want to grow with the business as it expands.
What’s on offer:
£55,000 all-in – Includes Tronc. Transparent, competitive pay from the start.You’ll lead the first UK site with real autonomy and the chance to shape its future.With more sites to come, this role could easily lead to multi-site or senior leadership positions.You’ll work alongside an experienced leadership team that values your voice and backs your vision.A people-first, purpose-driven environment with high standards and zero ego.The brand is established, but there’s room to make it your own and influence how it grows in the UK.
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Assistant Restaurant Manager – Luxury Resort in Cyprus (H/F)Salary : €30,000 - €35,000 per annumOpened all yearFluent English We have the pleasure to be working with a fantastic 5* Luxury Resort Hotel in Cyprus keen to develop the Food and Beverage Division and would like to put in place Assistant Restaurant Manager to support the Restaurants Managers in each outlets.You will be instrumental in supporting the Restaurant Manager of your outlet with daily operations, coordinating and optimizing everything from the restaurant and bar to kitchen functions, large group bookings, and special events.We are looking for someone who leads with passion. You will have a knack for inspiring and motivating your team, and paying meticulous attention to every detail.Your confidence will shine through in all situations. Above all, your drive will be to create an unforgettable experience for every single guest.Main Responsibilities
In collaboration with the Restaurant Manager, overseeing all aspect of the operations and guide the team to meet company standards.Be an active support during service.Support in the preparation of plannings and rotasMaintain the food & service standards, and the product knowledge to the highest standardEnsure maximal revenue and profit are achieved from all sales opportunitiesReview feedback to ensure they are offering the best experienceSupport the implementation of brand standards and proceduresTraining of your team to develop knowledge and individual skillsSupport and assist in : employee attraction, recruitment, onboarding, performance management, etc…
Required Skills/Qualifications
Must have experience in luxury Hotel F&B, high-end dining or trendy and quality restaurant operations with process and standards to follow.Currently be working as Assistant Manager / Junior Restaurant Manager / AGM / Floor Manager / Supervisor positionHigh quality of service and strong brand standardsDeliver a high level of customer service to all reporting staffDeliver a one team approach to ensure continuous success.Be a key player in growing all areas of the businessNeeds to be very ambitious and focusedFluent in English.
Interested in this great challenge? Apply today with your updated CV!Contact: BeatriceOny candidates that have been selected will be contacted.....Read more...
Part-Time, Seasonal (ASAP-October) Wage & Pay Grade (PG100): $24.95 + 10% in lieu of benefits and vacation.Date Posted: June 20, 2025Who are we...The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community. As part of the Sales and Marketing team, the Group Sales Representative will administrate the PNE’s group sales bookings across Playland, the Fair, Fright Nights, Winter Fair and Year-Round Events. Our ideal candidate is someone who is highly organized, guest focused, and is able provide the best service to our external clients and staff. Why join our Team?
Exhilarating and fun-loving culture.Flexible work environment.Innovates in both concept and process.Thrives and promotes a fast-paced sales & marketing culture.Collaborates with all departments in a positive and proactive way.Proud to be a part of the growth of one of Vancouver’s most iconic institutions.Proud to be ranked in the top 20 as one of BC’s most loved brands – BC Business 2019.
What will you do this year?As the Group Sales Representative, the duties for this position include but are not limited to:
Develop new business through sales prospecting, cold calling, and referrals.Maintain superior knowledge of relevant PNE events and group sales offerings.Maintain a large database of approximately 2500 clients and update customer database with information from generated leads.Assist with the administration and execution of several Group Sales programs including, Amusement Park Science Days, School Year End Parties, Birthday Parties, Corporate BBQs, miscellaneous groups, and online ticketing.Manage Group Sales inquiries via telephone and email.Prepare letters, reports, deposit requests and special event contracts as required.Assist with training Call Centre staff on department procedures and processes. Maintain client confidentiality for client records and files.Perform and assist with other related duties and tasks as required by Department Manager.
What else?
Must have successful completion of Grade 12.1- or 2-years Business Administrative Certification, Hospitality program or any other relevant discipline OR; an equivalent combination of education and experience.Preferred to have 2 years of experience in sales, telemarketing and/or customer service.Preferred to have previous work experience in an administrative capacity within an office setting.Must have strong computer skills and be proficient with Microsoft Office; experience using a CRM also considered an asset.Preferred to have experience cold calling and/or prospecting for new clients.Excellent communications & interpersonal skills to establish working relationships with clients and encourage repeat business.Superior time management and multitasking skills, and the ability to prioritize tasks with minimal supervision.Excellent organizational skills and the ability to provide timely and high-quality service to clients while managing a diverse workload.Previous experience supervising or training is considered an asset. Successful candidates must undergo a Criminal Record Check.
Who are you?
Results-orientedEnergeticCommitted to striving for excellenceSelf-starterCreative and collaborative team player
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca....Read more...
Start: ASAPLanguage: English, flemish or French are a bonusStep into an exciting Sous Chef position at a lively, trend-setting restaurant that is renowned for its ever-evolving, world-inspired sharing plates.You’ll work alongside a passionate culinary team dedicated to bold flavors, seasonal ingredients, and fostering a playful, collaborative kitchen environment.Does this sound like you? Send me a message!Key Responsibilities
Support the Head Chef in developing and evolving a globally inspired sharing plates menu that surprises and delights guestsLead daily kitchen operations: supervise prep, service, and smooth workflow across all sectionsContribute to menu design, recipe development, and seasonal specials reflecting global trends and guest feedbackEnsure consistently high food quality, taste, and presentation for every dishAssist in recruiting, training, and motivating a multicultural team—lead by example, coach junior staff, and maintain open communicationOversee order management, stock rotation, and inventory control to minimize waste and manage food costsEnforce strict hygiene, health, and safety standards, upholding all relevant legislation and brand protocolsCollaborate closely with FOH to ensure timely and efficient service, particularly during high-volume periodsBe proactive in identifying operational improvements, responding to challenges, and implementing new ideasContribute to a positive, inclusive kitchen culture that values creativity, respect, and fun
What You Bring
Proven experience as a sous chef or in a senior kitchen position within a busy, high-energy restaurant (world or fusion cuisine preferred)Passion for global flavors, sharing plate concepts, and creative culinary experiencesStrong organizational, leadership, and communication skills; comfortable managing a team under pressureSolid understanding of kitchen operations, food safety regulations (HACCP or equivalent), and cost controlsEager to develop yourself and others—bring ideas, energy, and a collaborative spirit to every shiftFlexibility to work evenings, weekends, and holidays as part of a supportive, diverse team
Ready to make your mark on a kitchen where every dish tells a story? Apply now and bring your passion for great food and sharing experiences to our team!PLEASE NOTE THAT YOU MUST HAVE FULL WORKING RIGHTS AS MY CLIENT WILL NOT SPONSOR....Read more...
Finance Director, Hospitality, Restaurants, London. 120k to 130kI’m working with a fast-growing, dynamic company that is seeking a highly skilled Finance Director to take ownership of its financial operations. This is an exciting opportunity for an experienced Finance Director looking to make a real impact in a successful Hospitality brand.As Finance Director, you will work closely with the board of directors to shape and drive the financial and commercial strategy across the group.We’re seeking a hands-on, commercially astute finance leader who understands the fast-paced world of hospitality. You'll bring a deep understanding of the industry’s operational mechanics and be confident translating numbers into clear, actionable insight.Job Description
Develop and manage key relationships and respective Senior Leadership Team and the Group Heads of Department Managers in providing financial support and understanding of short and long-term financial plans.Lead financial planning, budgeting, forecasting, and performance reportingPartner with the Owner and Ops Director to support commercial decisions and business strategyDrive site-level performance analysis and deliver actionable recommendationsOwn cashflow management, supplier relationships, and banking/investor reportingReview the financial performance of each department with an analysis of variances, forecasts and budgets.Challenge existing strategies and/or recommend alternate strategies to improve the effectiveness of the business or financial management continually.Promote, drive and maximise GOP Theoretical Flow Through concept across the departments.Responsible for the analysis and interpretation of the financial data and communicating this in a comprehensible form, of meaningful variations in the operations.To seek, identify and implement throughout the site best practices that will serve to enhance revenues, and guest service, and improve cost and productivity efficiencies.
The Ideal Candidate
A proven track record as a successful Finance Director, or a no. 1 in the finance department.Qualified accountant (FCA, CIMA, ACCA). 8 years PQE minimum.Restaurant, multisite experience.Power BI savvy.Experienced with equity raises, debt raises, refinancing or exit.Comfortable preparing investor-grade board packs.Banking experience.
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Tasks could include but are not limited to:
To ensure that the preparation and presentation of the food is of a high standard, and complies with food safety regulations.
To supervise, train and motivate the team to achieve company standards, and also to comply with Food and Health & Safety regulations.
To achieve budgeted food gross profit.
To ensure all food is served to the required company standard.
To aid the Head Chef in planning and implementing all new menus.
To ensure that all commodities are on site, at appropriate stock levels to service the hotel guest.
To ensure that a high standard of cleanliness is maintained in the kitchen operation.
To strive and anticipate customer needs wherever possible, and to react to these to enhance customer satisfaction.
To ensure that all the team are correctly dressed, that they understand the importance of high personal hygiene standards.
To carry out departmental welcome to the set company standard.
To complete 6/ 13 week job chats with all new employees, and to evaluate and action outcomes.
To assist in the completion of 6/ 12 month reviews and agree objectives and set personal development plans.
Devise, agree and action training plans for the department, with Kitchen Manager.
To help prepare and check the departmental rotas to ensure that staffing levels are in accordance with the agreed budget. To adjust staffing levels, to meet business requirements.
When undertaking purchasing for the department that it is within the company guidelines.
To participate in the monthly stocktake, to action any discrepancies immediately.
Training Outcome:This vacancy is for a permanent position with Kew Green hotels.Employer Description:Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values. Please view our website for more details.Working Hours :Breakfast shift is normally 5.30am-2pm.
Dinner shift 2pm-10.30pm.
Sometimes the shifts can me middle shifts at weekends, this is when we have weddings on etc, but still finish no later than 10.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Seasonal; ContractDate Posted: July 11, 2025Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.We are looking for two talented individuals to join our PNE Facilities & Maintenance Team and oversee the daily operation of the Site Clean-up department for the annual Fair. This position reports to the Manager of Facility and Venue Operations and assists in managing the Site Clean-up team in the upkeep of site/building/washroom cleanliness, garbage/recycling bin distribution & collection, as well as pre-Fair and post-Fair set-up and take down.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as an Assistant Manager, Fair Site Clean-up, your primary accountabilities will be to:
Develop and implement the department schedule for the Site Clean-up team (including fore people, sweepers and facility attendants) within posted budgets.Responsible for setting and monitoring staff work schedules in consideration of daily park traffic and weather changes.Responsible for assigning and deploying staff to pre-determined site clean areas based on Fair grounds cleaning zones.Assist with Fair group interview sessions and coordinate hiring, training and evaluate work performance of Fair time staff.Coordinate all pre and post-Fair activities, including meetings, training sessions, and Fair setup/ tear down.Develop and implement sign out program for Site Cleaning Equipment: Brooms, Dust Pans, Janitorial Carts, Tilt Trucks, Janitorial Keys, Radios etc.Develop and implement training video program for routine Site Clean activities: Changing Garbage, Sweeping, Mopping, Picking, Diversion Strategies etc.Ensure garbage collection educational packages for vendors are printed and distributed to all external vendors requiring garbage collection and ensure they have the adequate supplies.Ensure all department timesheets are completed and submitted on time.Maintain inventory levels at all stocking locations (Site Clean Compound, Coliseum, Forum, Roller land, Agrodome and Temporary Stock Locations) for all required supplies to ensure proper levels are always available.Maintain cleanliness of Site Clean compound and all equipment used by the team Daily.Assist with the development and maintenance of departmental policies and procedures regarding onsite Guest Services operations.Enforce PNE policies & procedures; coaching, performance managing and disciplining employees as required.Handle complaints from guests as it relates to Site Cleanup, and resolve complaints based on written and established guidelines – track all complaints in our complaint log.Maintain effective working relationships with superiors, other departments, subordinates and the public.Work with and support the “Binners Project” (waste sorting contractor) with any and all needs to keep the operation running smoothly.Working with the “Binners Project” to promote and execute sustainability of the PNE’s Fair; overseeing the contractors in diversion of sorting of waste that comes into site.Working with staff to deploy the PNE’s diversion stations/ totes across the site and document locations on our site map.Perform other related duties as required
What else?
Must have successful completion of Grade 12 combined with previous experience in customer service and/or operations within a related industry.Must have previous management/supervisory experience.Ability to function independently and under pressure and to manage various projects at the same time.Advanced experience and proficiency with computer applications such as Microsoft Office, particularly Microsoft Word and Excel.Knowledge of departmental Fair Polices and familiarity with Playland and the Fair is considered an asset.Must possess sufficient physical ability and stamina to spend extended hours walking and standing, often outdoors.Knowledge of the hazards and proper safety precautions for the clean-up of events.Strong commitment to guest services, and excellent interpersonal skills, perception and judgment for quickly resolving guests’ problems and disputes.Strong supervisory, communication, interpersonal and leadership skills.Strong planning, organizational, problem solving and administrative skills.Ability to foster effective working relationships with peers, subordinates, and the public.Must be available to work full time hours from July - September 15.Must be able to work evenings, weekends and extended hours/weeks as required. This position is an event driven position, and hours of work will vary accordingly.Successful candidates must undergo a Criminal Record Check.
Who are you?
OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional InformationThe PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal contract position with a typical salary range of $22 - 25$ per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
The first point of contact for IT support via phone, email and ticketing system
Log, categorise and prioritise incoming support requests accurately
Troubleshoot and resolve basic hardware, software and network issues
Assist with setting up and configuring PCs, laptops, mobile devices and peripherals
Escalate more complex issues to the internal Support team where appropriate
Perform routine maintenance tasks such as password resets and user account management
Maintain accurate records and documentation of support tasks and resolutions
Support the onboarding and offboarding process of staff by setting up or deactivating IT accounts and equipment
Participate in training and development activities as part of the apprenticeship
Follow all company policies and procedures, including data protection and security best practices
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We are the people that bring you experts in soft FM services who are committed to enhancing spaces to enrich lives.
Our brands are trusted by thousands of organisations across the UK to clean, secure and enhance workplaces, education environments, public transport, leisure destinations, open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and partners real expertise and knowledge is needed.
Our sibling brands deliver facilities services in the cleaning, security, water hygiene, housing and guest services sectors offering each market a comprehensive solution for their needs.Working Hours :The team work on a 9-day rota over 2-weeks, so they get a day off every fortnight. 75-hours over 2 weeks, between 8am - 5:30pm on a rota.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Marketing & PR Manager –Restaurants Los Angeles$80,000-110,000 Our client is a high-end restaurant group with locations all across the world and aggressive expansion planned for the US. Offering guests an extraordinary culinary journey in a chic and vibrant setting this restaurant group takes pride in their food and service.We’re looking to recruit a Marketing & PR Manager to lead the development and execution of marketing strategies to drive guest engagement, and position them as a top dining destination in Los Angeles. The ideal candidate will have a strong background in luxury restaurant marketing. Key Responsibilities:
Manage digital marketing campaigns, social media channels, and influencer partnerships to engage and grow our customer baseCreate compelling content and storytelling that reflects our restaurant's unique culinary offerings and upscale ambianceLead the development of advertising materials, event promotions, and public relations initiativesMonitor and analyze marketing performance to refine strategies and achieve key business objectivesCollaborate with the leadership team, including the Executive Chef and Operations Director, to ensure marketing aligns with restaurant goals and valuesManage and mentor the marketing team, fostering a culture of creativity, collaboration, and high performance
Key Requirements:
Proven track record of successful marketing campaigns, brand positioning, and driving customer engagement.Expertise in digital marketing, including social media management, SEO, email marketing, and online advertising.Strong understanding of the New York dining scene and trends within the fine dining sector.Exceptional communication and writing skills with a keen eye for detail
Please send your resume to Sharlene today!About COREcruitment:COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.To view other great opportunities please check out our website www.corecruitment.com or call us on +1 718-530-1186 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you.Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
Step into the world of hospitality with Marriott International—where your career can take you anywhere. This fully funded Degree Apprenticeship combines real-world experience in our London hotels with a BA (Hons) in Applied Hospitality Management.
Following 2 successful years of running the programme at JW Marriott Grosvenor House, we are now expanding the Degree Apprenticeship across our London hotels.
You’ll rotate through departments like Front Office, Housekeeping, Food & Beverage, and Guest Services—depending on the hotel—building confidence, people skills, and operational know-how.
In your final year, you’ll specialise in an area that excites you, developing leadership skills for a future in hotel management.
We’re looking for people who are passionate about service, love working with others, and are excited by the fast-paced, people-first world of hospitality.
Whether your goal is to become a General Manager or grow through new challenges, Marriott offers global mobility, award-winning training, and learning at every level.
Be inspired. Be empowered. Be you.
Training:36 months practical training period, plus 3-6 months for the End Point Assessment.
Delivery model:
Work-based training with your employer
Day release (approximately 1 day a week) in London
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
BA (Hons) Applied Hospitality Management
Level 6 Chartered Manager (Degree) Apprenticeship
Training Outcome:Opportunity for a junior management role at a Marriott hotel in the UK, subject to availability.Employer Description:Marriott International is the world’s largest hospitality company, with over 9,400 properties across 139 countries. Our London hotels offer a work experience like no other—where you’ll be part of a global community, supported by a culture of belonging, and empowered to grow. We believe in putting people first, and that starts with our associates. Whether you're welcoming guests or leading a team, you’ll be inspired to Be curious. Be empowered. Be you. Join us in shaping the future of hospitality.Working Hours :40 hours a week. Made up of 32 hours hotel operational work plus 8 hours per week on a study day (every Tuesday). Monday-Sunday. Weekend and evening shifts. 36 months practical experience, plus 6 months for End Point Assessment.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Adaptability,Passion for hospitality,Willingness to learn,Can-do attitude....Read more...
We're currently working with a standout hospitality business in the heart of Liverpool Street, known for its stylish, high-energy atmosphere and excellent food and drink offering.
They are seeking an experienced and dynamic General Manager to lead the operations of their thriving, high-volume venue. This is an exciting opportunity to join a business that also operates some of London's most iconic sites.
What you'll be doing:
Overseeing the full day-to-day running of a large, fast-paced venue
Leading a diverse team across multiple outlets, ensuring exceptional guest experiences
Managing licensing, health & safety, and creating a strong, positive working environment
Overseeing all aspects of stock, budgeting, P&L, and cost control
Driving marketing and event initiatives to increase revenue and footfall
Maintaining high standards in service, food, and drinks
Who we're looking for:
A hands-on leader who thrives on the floor, not behind a desk
Proven experience managing a high-volume London venue or events space
Strong background in both food and drink operations
Excellent people management and communication skills - a true team motivator
Commercially astute, with solid knowledge of stock control, budgets and financials
A natural host who understands atmosphere management and guest engagement
If you're ready to take the next step in your hospitality career with a forward-thinking, creative business - we'd love to hear from you.
If you are keen to discuss the details further, please apply today or send your cv to Stuart Hills or call 0207 790 2666
Due to high numbers of applicants we aren't always able to provide feedback, if you do not hear from us in 2 weeks' time please assume you have not been successful. However, don't hesitate to get in touch!
General Manager - Liverpool Street - £60,000
We're currently working with a standout hospitality business in the heart of Liverpool Street, known for its stylish, high-energy atmosphere and excellent food and drink offering.
They are seeking an experienced and dynamic General Manager to lead the operations of their thriving, high-volume venue. This is an exciting opportunity to join a business that also operates some of London's most iconic sites.
What you'll be doing:
Overseeing the full day-to-day running of a large, fast-paced venue
Leading a diverse team across multiple outlets, ensuring exceptional guest experiences
Managing licensing, health & safety, and creating a strong, positive working environment
Overseeing all aspects of stock, budgeting, P&L, and cost control
Driving marketing and event initiatives to increase revenue and footfall
....Read more...
Full-time; PermanentDate Posted: July 11th, 2025Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. We are seeking a hardworking and motivated individual who has a passion for the Food & Beverage Industry and the Pacific National Exhibition (PNE). The Food & Beverage department is seeking an experienced Sous Chef with robust culinary, leadership, organizational, and time-management skills. The Sous Chef will assist in leading and supervising kitchen operations, oversee staff, assist in the creation of recipes and menus, coordinate with suppliers, and ensure the successful execution and production of all dishes.As the Sous Chef, you will play a pivotal hands-on role in the daily culinary operations, working closely with the Executive Chef and Food & Beverage Managers to deliver high-quality food experiences across various service formats and events. Your leadership, culinary expertise, and strategic planning will ensure efficient kitchen operations, staff development, and exceptional food standards.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as the Sous Chef, your primary accountabilities will be to:
Collaborate directly with the Executive Chef to manage day-to-day culinary operations, actively participating in food preparation and kitchen supervision.Partner with Food & Beverage Managers to strategize and craft recipes and menus for diverse events and audiences.Lead a kitchen team of 1 to 16 members, including dishwashers, prep-cooks, and cooks, across both small-scale catered function and large buffet-style servicesManage kitchen staffing through effective scheduling, task delegation, and active involvement in recruitment, onboarding, and training of new employees.Analyze event schedules and expected guest attendance to accurately forecast production requirements. Evaluate inventory levels and ingredient availability to effectively plan production schedules.Coordinate with internal and external stakeholders to determine the costs associated with food and beverage items, including pricing, labor expenses, and overhead costs.Conduct recipe analysis to determine pricing for menu items, considering factors such as food, labor, and overhead costs.Maintain a thorough understanding of the Collective Agreements related to employees, with support from the People & Culture Department, addressing employee concerns, investigations, and disciplinary matters.Operate and demonstrate proper use of all standard kitchen equipment including ranges, ovens, fryers, steam cookers, meat slicers, dishwashers, and other related equipment.Monitor sanitation practices to ensure that employees follow FOODSAFE guidelines, standards, and regulations.Perform the function of short order cook when required to support service demands.Ensure PNE Uniform and Appearance Policy is always adhered toPerforms other related duties as required
What else?
Must have a minimum of 4 years’ experience cooking in the Food & Beverage IndustryMust have a minimum of 2 years’ experience managing staff in the Food & Beverage IndustryMust have successful completion of Grade 12Must be FOODSAFE Level 1 CertifiedMust possess a valid Class 5 or 7 BC driver’s license.Must have a strong understanding and knowledge of methods, materials and tools used in large scale cooking as well as short order cookingMust have the ability to effectively plan and oversee an efficient work scheduleMust be able to stay up to date with culinary trends and optimized kitchen processesMust have working knowledge of various computer software programs including MS OfficeMust possess excellent communication & interpersonal skills to establish effective working relationships with staff, guests, and clientsWillingness and ability to work on an event-based work schedule will require extended hours and workweeks (weekends and late nights).Red Seal Certification is preferred.Post-Secondary education in a related field is preferredFOODSAFE Level 2 Certification is considered an assetSuccessful candidates must undergo a Criminal Record Check.
Who are you?
OrganizedCreativeProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence.
here and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $58,000 - $65,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
Harper May is working with a leading hospitality group with a portfolio of hotels offering premium service and guest experiences. As the business continues to grow its operations and expand across multiple sites, they are seeking an experienced Financial Controller to oversee finance operations and drive performance across the group.Role Overview: The Financial Controller will play a key role in leading the finance function, delivering timely reporting, strengthening controls, and supporting commercial decision-making. This is a hands-on role requiring both technical expertise and the ability to partner with operational leaders across the estate.Key Responsibilities:
Lead the preparation of monthly management accounts, P&L analysis, and cash flow reporting across the hotel group
Oversee budgeting, forecasting, and financial planning across all locations
Ensure timely completion of audits and statutory reporting requirements
Maintain robust financial controls and ensure compliance with industry regulations
Support senior leadership with financial analysis, KPIs, and business performance reviews
Manage and develop the finance team, ensuring high standards and continuous improvement
Identify opportunities to streamline finance processes and implement system enhancements
Collaborate with operational teams to support cost management, revenue tracking, and commercial insight
Candidate Profile:
ACA / ACCA / CIMA qualified with relevant post-qualified experience
Prior experience within the hospitality or hotel sector is highly desirable
Strong technical accounting skills and a commercial mindset
Confident communicator with experience engaging operational teams and senior management
Hands-on, detail-oriented, and comfortable working across multi-site environments
Proficiency in finance systems and strong Excel skills....Read more...
Full-Time; Contract(12-month maternity leave coverage until September 2026)Wage & Paygrade: $28.23/hr. (PG130) Plus Benefit Allotment (35 hrs./per week)Date Posted: July 11th, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community. The Administration Assistant will report to the Executive Assistant & Manager of Corporate Administration. This position plays a critical role in linking our daily administration activities and will need to have a high degree of attention to detail, project coordination skills, exceptional customer service, confidentiality and align to organizational process, templates, and standard operating procedures.Our ideal candidate will be an individual that enjoys administrative tasks, is technically proficient, enjoys contributing to a high performing team and has great interpersonal skills.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In conjunction with the Executive Assistant & Manager of Corporate Administration, the duties for this position include but are not limited to:General Administration & Reception
Administration tasks including filing, faxing, photocopying, and postage (maintain & fill as needed).Develop & manage confidential excel & Momentus databases.Report & presentation coordination in standardized templates and formats.Provide break relief for PNE reception.Take, transcribe (all formats) and distribute minutes of meetings as directed.Maintain photocopy room, office supplies and arrange service requests as needed.Order corporate business cards as needed.Gift basket/thank you card coordination as needed.
Sales Administration
Supports sales & corporate partnerships with:
Client documentation support including background/credit research, contracts event memos, invoicing and survey distribution & reporting.Attendance tracking for annual report.Weekly cross checks for consistency of event details between all PNE websites, FAQs and signage.FAQ facilitation & distribution with support from TicketLeader.Sales venue, competitor and lead research, data entry for Momentus.
Community Administration
Supports Account Manager Facility Sales with:
Coordinating the community ice clients by managing the client bookings, contracts, invoicing, payments and communication to operations.
Supports Communications & Community Engagement Manager with:
Distribution of community donations.Community outreach meetings coordination and communications.Internal and external communication materials.
What else?
Must have successful completion of Grade 12.Must have a minimum of 4 years of work experience within an administrative capacity.Successful completion of an Administrative Certification program considered an asset.Must have advanced proficiency in computer applications including but not limited to MS Office Suite, Teams with a minimum typing speed of 50 words per minute.Must have a keen attention to detail with strong written and verbal communication skills, including but not limited to:
Excellent customer service skills (communication skills both written (email/letters etc.) and verbal (phone) and can manage thru difficult/conflict conversations with clients.Excellent knowledge of business English, punctuation, grammar and vocabulary.
Must have strong time management skills with:
Ability to perform assigned tasks within expected deadlines, utilizing prescribed work methods and procedures.Ability to take initiative to be proactive with the ability to function with some independence and under pressure and ability to meet multiple service demands as the same time.Flexibility to easily accept changing priorities and tasks as delegated.
Ability to follow established procedures and to use initiative and judgment as required.Ability to deal with confidential matters and use discretion.Ability to facilitate gathering information from multiple departments.Must be available to work from 8:30AM – 4:00PM, Monday – Friday.Must be available to work on-site in this role.Candidates must undergo a Criminal Record Check.
Who are you?
Team player.Committed to striving for excellence.Skilled at time management.Organized and detail oriented.
Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
Full-Time; PermanentWage & Paygrade: $37.04/hr. (PG21) plus benefitsDate Posted: June 20, 2025Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community. PNE Facilities & Maintenance is seeking a diligent and hard-working Landscaping Technician to support the Gardening & Grounds team. The Landscape Technician will report to the Maintenance Manager and will work under the direction of the Gardening & Grounds Foreperson, providing experience in “Civil Skilled” Landscaping work and operational support with specific gardens & grounds maintenance, repairs, and new landscape installations. The Landscaping Technician will support new ground projects construction tasks, including irrigation installation and repair, stone laying, concrete repairs, tree planting and new landscaping construction tasks. Additional seasonal preventative maintenance tasks and landscaping repairs proceed through the year and are assigned where applicable on and throughout all the PNE Grounds.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as a Landscape Technician, your primary accountabilities will be to:
Complete repairs and maintenance to existing stonework on the grounds. Prepare surfaces and laying paving stones and or rock & stone masonry work.Running irrigation and supporting the implementation and service of Irrigation systems.Operating power tamper and manual tamper to install road base and other aggregates.Utility support work with machinery to dig holes for trees and posts along with trenches for irrigation, drainage, and garden construction.Operating trucks, UTV’s, tractors, loaders and aerial platforms, forklifts, loaders, snowploughs, and other heavy equipment in support of Parks and Grounds operations.Conducting grounds inspection rounds, park cleanup and maintaining park look.Mixing, pouring, finishing basic concrete.Mowing, edging, and fertilizing lawns, weeding and mulching landscape beds, trimming small trees, hedges and shrubs, removing unwanted, dead or damaged trees.Planting shrubs, flowers, and treesPressure washing and cleaning exterior surfaces.Seasonal catch basin cleaning and maintenance.Setting up and moving parking blocks, planters, and landscaping fixtures.Maintain a safe and clean work environment.Maintain effective relationships with supervisors, employees, and the public.Suggest improvements to cleaning process/equipment.Review and Follow Safety Documentation (Toolbox Talks, FLHA, SOG’s Policies) to staff pertaining to Equipment Operations.Ensure crews are informed of and are wearing the appropriate PPE for tasks.Perform other related duties as assigned.
What else?
Must have at least4 years of Grounds and Landscape Maintenance experience.Must have at least4 years of hands-on tools and Landscaping experience.Ability to operate a variety of tools and power tools safely and effectively.Post-Secondary training in Stonework, Landscaping or Civil Grounds work is an asset.Must have a valid Class 5 BC Driver’s License and provide an up-to-date Driver’s Abstract confirming a clean driving record.Forklift experience and operator’s license and asset.Must be capable of manoeuvring heavy equipment on own or with assistance.Must be physically able to work in awkward positions.Must be a good communicator, capable of reading and writing for the purposes of written or oral instructions, timesheets and completing Limble Work Orders.Must be able to read, write and speak English.Must be capable of working independently.Must be able to perform detail-oriented work accurately and effectively.
Must have effective interpersonal skills, including tact diplomacy and flexibility to work effectively with management, staff, contractors, and the public.Work Schedule: Monday to Thursday 7:00AM – 5:00 PM OR Tuesday to Friday 7:00AM – 5:00 PM.Successful candidates must undergo a Criminal Record Check.
Who are you?
OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
