Welcome and assist customers face-to-face at the front desk
Answer and direct telephone calls
Greet customers professionally on arrival
Respond to customer emails and enquiries
Call customers regarding MOT appointments, repairs and follow-ups
Book appointments and update schedules
Take and update customer details accurately
Order vehicle parts and liase with suppliers for updates
Prepare invoices and process invoicing tasks
Complete general admin and paperwork
Maintain customer records and documentation
Ensure GDPR and confidentiality standards are followed
Support the smooth day-to-day running of the garage
Keep the reception and office area organised and professional
Training:The apprenticeship training will be delivered by Nova Training and take place onsite at 12 Heathfield Rd, Handsworth, Birmingham B19 1HB.Training Outcome:Once qualified further progression is available to enrol onto a Level 3 Business Administrator Apprenticeship.
Progression routes can lead to customer service team supervisor or promoted to customer services manager. Take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling.Employer Description:Villa Cross Garage 25 is a motor vehicle repair and servicing business based in Handsworth, Birmingham, operating on Heathfield Road. The garage provides MOT testing, vehicle servicing, diagnostics, repairs and general maintenance for customers.Working Hours :Working week: Monday to Friday, 9:30am to 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
