Reception Duties :
PRODUCT AND SERVICE QUALITY
To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
To handle reservation duties in line with the correct Standard Operating Procedure
To assist the Night Team as and when required
To assist Team leader during the shift as required ensuring smooth running of the Front Desk
Follow up with guests that the service provided was to their satisfaction
To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
SWITCHBOARD
To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
To answer all phone calls within 3 rings to provide efficient and high quality telephone service
To maintain polite, friendly and courteous telephone manners at all times
MISCELLANEOUS
To carry out duties as laid down in the Front Office SOP manual
To have a comprehensive knowledge of the Front Office computer system (Opera)
To up sell hotel facilities to guests, and advise of services in the local area
To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
To ensure cleanliness and tidiness of the front desk at all times
To be aware of house status and room availability at all times
To monitor faxes, post and manually written messages to the correct standards
Adminstrations Duties :
Assistance in the coordination of weddings and Christmas events
Responding to enquiries, correspondence, collecting and collating pre orders and preparing function sheets for issue to all department
Training:Monthly College attendance
One day per month Nottingham City Hub
Training Outcome:Full time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills.Employer Description:Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller.
The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.Working Hours :8 hour shifts with ½ unpaid lunch break. 37.5 hours per week.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
DIRECTOR OF ROOMS – LUXURY 5* RESORT ISLAND PROPERTY, KSA!We are looking for a Director of Rooms for this absolutely beautiful property in a very beautiful but remote part of Saudi! We are looking for an individual who has a huge passion for the highest levels of service to head up this division.The Director of Rooms / Guest Experience Director forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel. Directs and controls the activities of the Front Desk, Reservations, Concierge, Housekeeping, SPA & Fitness, Security, Engineering and Guest Services. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue to enhance the Hotel occupancy levels and rates.We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.Experience, skills & attributes required:
Experience in a similar position at International Luxury 5* Luxury ResortIsland Resort experience or experience having worked in more remote locations beneficialStrong Housekeeping experience/knowledgeGreat leadership & communication skillsInternational luxury experience in leading hotelsGreat team playerGood business acumen
Salary package: Negotiable for right person plus full expat benefits including accommodation etc.Get in touch: michelle@corecruitment.com....Read more...
Reception Manager – Prestigious Hospitality Group London £55,000 - £60,000We’re looking for a Reception Manager who lives and breathes guest interaction. This isn’t just about running a desk, it’s about managing front-of-house operations, ensuring a seamless guest experience, and acting as the ambassador for the business – people will remember you and your team. You’ll be visible, hands-on, and the face of hospitality for every guest who walks through the door.Key Responsibilities: • Lead the reception team with energy and confidence, ensuring smooth day-to-day operations. • Be on the floor – greeting guests, touching tables, and resolving issues in the moment. • Recruit, train, and develop a motivated reception team. • Maintain high standards of service, communication, and the overall guest journey. • Manage reservations, seating and guest flow with precision and care. • Champion innovation and constantly seek ways to enhance the guest experience.The Ideal Candidate: • A natural host – warm, personable, and always guest-first. • Proven experience as a Reception Manager (or similar) in a high-volume, premium dining environment. • Hands-on leadership style – present on the floor, not hidden in the office. • Strong communicator with excellent organisational skills. • Skilled in managing large teams and motivating individuals. • Super user of OpenTable, SevenRooms, or TripleSeat. • Ambitious and excited to grow with a leading hospitality group.Apply now: kate@corecruitment.com....Read more...
Duties:
Managing the front desk and ensuring a smooth and welcoming experience for visitors, staff, professionals signing in/out while also maintaining a professional and efficient environment as being the first point of contact of the business
Maintaining a Clean and Organised Reception Area: Ensuring the reception area is tidy, welcoming, and well-maintained
Handling incoming calls, screening them as needed, and transferring them to the appropriate person or department
Basic Clerical Duties: tasks like photocopying, scanning, and document management
Providing information
Answering inquiries about the organisation, providing directions, and assisting with general information requests
Schedule appointments/hold the diary/book taxi/transport & record
Provide general administrative support by organising files, archiving, handling correspondence/letters/parcels/deliveries/inventory of devices on site
Gather feedback/surveys from visitors, staff, professionals
Maintaining office supplies, processing mail ensuring they are swiftly responded to
Proficiency in using computers/Excel/Word
Must have a positive attitude, patience, and the ability to handle stressful situations professionally whilst representing the business successfully
Training:
Business Administrator Level 3 Standard
Completion of assignments
Professional discussions, reflective accounts and witness testimonies
Lead on a project to demonstrate knowledge, skills and behaviours
Training Outcome:You will have chance to advance your career in a professional business environment.Employer Description:Wellbeing Residential Ltd is a care home company that has been providing personalized care for nearly two decades. They focus on delivering high standards of care to older people, ensuring their well-being through health, nutrition, physical activity, and social connections.
They operate several care homes across the UK, including locations in Spalding, Salford, and Bourne1. Their services include long-term and short-term residential care, dementia care, palliative care, and support for individuals with physical disabilities and mental health needs.Working Hours :9:00am - 5:30pm Monday - FridaySkills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Non judgemental,Organisation skills,Patience,Team working....Read more...
Dining Room Manager – Washington, VA – Up to $110kWe’re teaming up with a luxury inn that’s all about unforgettable food, warm hospitality, and cozy charm—all wrapped up in a stunning setting. Picture world-class dining, genuine smiles, and an experience that’s as welcoming as it is refined. We’re on the hunt for a Dining Room Manager who’s passionate about great service and ready to help create magical moments for every guest.Perks and Benefits
Considering a move? Relocation support is available to help you settle in smoothly.Join a team delivering unforgettable experiences in a world-class hospitality setting.Competitive extended benefits including – health, vision and 401K
The RoleYou will be working closely with the Restaurant Manager and act as the leadership’s representative on the floor, overseeing all aspects of the guest experience. Serving as the face of the establishment, you will advocate on behalf of guests to ensure every visit is transformative, restorative, and memorable. Key responsibilities include tracking repeat guests and driving new business opportunities. You remain attentive to guests’ needs and sensitivities, proactively addressing any concerns to make sure every guest feels genuinely welcomed and cared for—just like a gracious host welcoming visitors into their home.What they are looking for:
Passionate about food and wine, with solid knowledge in both.Proven experience in luxury dining operations, including leadership roles.Experience as a Table Captain, Concierge, or Front Desk Manager is seen as an asset.Level 1 Wine Certification a must!Knowledge of conducting labour cost and loss prevention.
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com – declan@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
General Manager | Lead a Beachfront Resort in a Beautiful Island Setting Looking for a new adventure in hospitality - somewhere warm, welcoming, and far from the usual routine?I’m looking for a General Manager for a relaxed-yet-refined beachfront resort in Honduras. It’s the kind of place where guests come to unwind, staff feel like family, and no two days are ever the same.This isn’t your typical corporate hotel gig. We’re looking for someone who can lead with heart and head — someone who knows how to run a well-oiled operation but also understands the rhythm of island life. Compensation & Benefits• Base salary: USD $105,000 per year (~20% tax)• Housing allowance: USD $1,500/month (if living on site, cost is $500, employee keeps the balance)• Annual bonus: up to three months’ salary (~15% tax)• Three meals per day at the hotel• Private health insurance• 30% discount on hotel consumption for family members• Round-trip airfare: Initial moving cost and then one ticket home per year The Role
You’ll be at the helm of a mid-sized resort, making sure everything runs smoothly from housekeeping to front desk to F&B.You’ll work closely with a loyal local team - many of whom are still learning the ropes of structured hospitality - so patience, encouragement, and clear communication are key.You'll bring a balance of structure and flexibility, knowing when to push for standards and when to adapt.And yes, sometimes you'll be hands-on - that's part of the charm.
What We’re Looking For:
Experience managing medium-sized hotels (up to 300 rooms) in 4- and 5-star segments across South America, Central America, the Caribbean, or similar holiday destinations with limited resources (non–first world environments)You’re used to operating in places that don’t have all the bells and whistles - you find creative solutions.You're approachable, adaptable, and good with people from all walks of life.Ideally, you're either single or have a small family — the island has schools, but they’re simple and best for younger kids.If your partner has skills that could support resort operations, that’s a bonus — there's room for them to get involved too.
If you are keen to discuss the details further, please apply today or send your cv to Danny at COREcruitment dot com ....Read more...
General Manager | Lead a Beachfront Resort in a Beautiful Island Setting Looking for a new adventure in hospitality - somewhere warm, welcoming, and far from the usual routine?I’m looking for a General Manager for a relaxed-yet-refined beachfront resort in Honduras. It’s the kind of place where guests come to unwind, staff feel like family, and no two days are ever the same.This isn’t your typical corporate hotel gig. We’re looking for someone who can lead with heart and head — someone who knows how to run a well-oiled operation but also understands the rhythm of island life. Compensation & Benefits• Base salary: USD $105,000 per year (~20% tax)• Housing allowance: USD $1,500/month (if living on site, cost is $500, employee keeps the balance)• Annual bonus: up to three months’ salary (~15% tax)• Three meals per day at the hotel• Private health insurance• 30% discount on hotel consumption for family members• Round-trip airfare: Initial moving cost and then one ticket home per year The Role
You’ll be at the helm of a mid-sized resort, making sure everything runs smoothly from housekeeping to front desk to F&B.You’ll work closely with a loyal local team - many of whom are still learning the ropes of structured hospitality - so patience, encouragement, and clear communication are key.You'll bring a balance of structure and flexibility, knowing when to push for standards and when to adapt.And yes, sometimes you'll be hands-on - that's part of the charm.
What We’re Looking For:
Experience managing medium-sized hotels (up to 300 rooms) in 4- and 5-star segments across South America, Central America, the Caribbean, or similar holiday destinations with limited resources (non–first world environments)You’re used to operating in places that don’t have all the bells and whistles - you find creative solutions.You're approachable, adaptable, and good with people from all walks of life.Ideally, you're either single or have a small family — the island has schools, but they’re simple and best for younger kids.If your partner has skills that could support resort operations, that’s a bonus — there's room for them to get involved too.
If you are keen to discuss the details further, please apply today or send your cv to Danny at COREcruitment dot com ....Read more...
