Administration Assistant Apprentice

• Supporting patients face to face on the front reception desk and over the telephone

•  Welcoming patients and visitors, in person in a friendly and helpful manner

• Referring patients

• Provide administrative support to clinical team members

• Entering information into patients records by computer

• Ensuring correspondence, reports and results are filed promptly

• To maintain a thorough knowledge of all Practice procedures

• Participate fully as a team member sharing knowledge and information

• Taking responsibility for maintaining own personal development

• Maintaining confidentiality relating to patients, staff, visitors and practice business

Training:

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Training Outcome:

Potential full-time position within the practice.

Employer Description:
Westdale Lane Surgery is a friendly, forward-thinking GP practice based in Gedling, Nottingham. We pride ourselves on delivering high-quality, patient-centred care with a strong focus on digital innovation and accessibility. Our team is supported by modern systems including online triage and AI-powered clinical tools, helping us to provide efficient, responsive care to our local community.

Working Hours :
Monday to Friday. Rotating weekly shifts, aligned with practice operations. (surgery opening times 8am – 6.30pm)

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Non judgemental