Service & Maintenance Engineer
Location: Thurso / Caithness area Salary: £40,000–£48,000 depending on experience Hours: Monday to Thursday 7:00am–5:00pm, half day Friday Contract: Permanent
We are recruiting for an experienced Service & Maintenance Engineer to join a growing renewables and heating business covering the Thurso and wider Caithness area.
This is a field-based role focused on diagnosing faults, carrying out maintenance, servicing and repairs across domestic heating and renewable energy systems.
The ideal candidate will have a strong background in heating, service engineering or renewables and will be confident working independently in customers’ homes.
The Role
As Service & Maintenance Engineer, you will be responsible for:
Carrying out planned and reactive servicing
Fault finding and diagnosing heating system issues
Repairing and maintaining heat pump systems
Supporting air source and ground source heat pump installations
Working across oil and gas heating systems where required
Attending customer properties across the local area
Identifying faults quickly and completing first-time fixes where possible
Carrying out routine inspections and preventative maintenance
Completing service reports and job documentation
Ordering or identifying required parts
Ensuring work is completed safely and to required standards
Providing a professional service to domestic customers
Working independently while keeping the wider team updated
What We’re Looking For
We are looking for someone with strong practical engineering ability and good fault-finding skills.
Ideally, you will have experience across some of the following:
Heat pumps
Air source heat pumps
Ground source heat pumps
Domestic heating
Oil heating systems
Gas heating systems
HVAC
Mechanical servicing
Electrical fault finding
Pumps, valves and controls
Renewable heating systems
You do not necessarily need experience across every area. The key requirement is strong diagnostic ability and confidence maintaining heating or mechanical systems.
Experience
Ideally, candidates will have:
5+ years’ experience within heating, service engineering, HVAC, renewables or a related field
Strong fault-finding and diagnostic experience
Experience working independently
Good customer-facing skills
Ability to manage service calls efficiently
Experience working within domestic environments
Full UK driving licence
Location
Candidates should ideally live within approximately one hour of Thurso, due to the field-based nature of the role.
Package
£40,000–£48,000 depending on experience
Permanent position
Local territory
Monday to Thursday 7:00am–5:00pm
Half day Friday
Long-term opportunity within a growing renewables business
Recruitment Process
The process is expected to be straightforward, with a direct interview with the Managing Director.
If you have a strong background in heating, maintenance, HVAC or renewable energy systems and are looking for a long-term role in the Caithness area, we would be keen to hear from you.
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Field Service Engineer Reports to: Warehouse ManagerBased at: Surrey Wheelchair Service – Sheerwater, Woking - Surrey, GU21 2NQField Service Engineer:We are currently looking for Field Service Engineers to join the team within our Surrey Wheelchair Service. As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.Job purpose:To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities:
Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.Ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Qualifications:
Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners.
Physical demands of the job:
Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitatesUse of ramps and any other agreed moving equipment.
Most challenging/difficult part of the role:
Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties.
Confidentiality:Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Health and Safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.Interested in this Bench Engineer/Field Service Hybrid role? Please submit your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
