Spa Director - Luxury 5* Hotel in BerkshireLocation: BerkshireSalary: NegotiableAn incredible spa looking for an experienced and passionate Spa Director to lead the operational and financial direction of the spa and develop the team of supervisors, Therapists and Spa Receptionists.You will work closely with the senior management team in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.YOUR KEY RESPONSIBILITIES WILL INCLUDE:
To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.To be responsible for the quality of service, and maintenance of the product at the Spa in line with Operating Standards.To prepare monthly financial and statistical reports for the General Manager, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets.To establish and ensure a cost-effective wage structure based on productivity and efficiency.To provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.To develop an annual training plan and ensure that all employees are trained and developed to meet the needs of the business.
KEY REQUIREMENTS
Minimum 2 to 4 years of Spa management experiencePrevious experience managing a spa within a Luxury Hotel or ResortPassionate with excellent knowledge of the industryAble to hire, direct, motivate and train staff.Must be enthusiastic, personable, and ambitious.Excellent verbal and written communication skillsExcellent time management, organizational and follow-up skillsAbility to utilize new techniques and ideasComputer literacy.....Read more...
Commercial Account Handler | Preston | Up to £35,000 | Office-Based
Want to join a brokerage that’s growing fast - without losing the personal touch?
Preston | Up to £35,000 | Office-based
This independent brokerage is expanding, and they’re looking for a confident Commercial Account Handler to support their growing portfolio of SME and mid-market clients.
You’ll be joining a friendly and experienced team, handling renewals, MTAs, and new business enquiries across a wide mix of commercial risks. If you’re proactive, client-focused, and ready for a role where your input will be valued - this could be the right step for you.
The Role:
Manage client relationships across the full policy lifecycle
Handle renewals, MTAs, and new business enquiries
Work across a broad range of commercial policies (motor fleet and commercial combined experience beneficial)
Deliver a high standard of client service and ensure compliance with FCA standards
Use internal systems to keep accurate client and policy records
What They’re Looking For:
Minimum 3 years of experience in commercial insurance
Experience working across a range of commercial classes
Comfortable commuting to the Preston office (PR3)
Cert CII qualified or working towards it (preferred)
Strong IT skills and confident using CRM systems
Professional, organised, and customer-service focused
What’s on Offer:
Salary between £28,000 – £35,000 depending on experience
Performance-based bonus scheme
Office hours: Monday–Friday, 9am–5:30pm
Regular salary reviews and structured progression
Company events and team incentives
Support for further training and qualifications
If you’re ready to bring your experience to a business that values growth, support, and service - apply now or drop me a message to find out more.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Commercial Gas/HVAC Engineer - Facilities Service Provider - Cardiff - Up to £43,000 Are you looking for a Mobile Commercial Gas Position? Are you looking for a mobile role within the Cardiff area? CBW Staffing Solutions is currently recruiting for a leading National Facilities Service Provider on a mobile basis covering Cardiff and surrounding areas to be based on a well-known retail contract. The successful candidate will have a strong understanding of commercial gas and have a proven track record in commercial building maintenance. This position would be ideal for a Mobile Commercial Gas Engineer currently in a similar position who is keen on progression. The company is offering a competitive salary in the region of up to £43,000 with a potential route into further career progression. Key duties & ResponsibilitiesYou will be responsible for delivering, services, repairs and maintenance throughout commercial properties Reactive maintenance throughout clients portfolio of propertiesSelf delivery of smaller installationsCover a portfolio of contracted buildings repairing and maintaining various systems.Have the ability to diagnose and identify faults and failures within the equipmentOrder and fit parts or components to the equipment when required.Reactive and planned commercial maintenanceProviding high level of customer service and building strong relationshipRequirementsHold commercial gas tickets (COCN1 or CODNCO1)F-Gas Cat 1 (Advantagous) A proven track record in commercial building maintenanceClient facingFull driving licensePackageSalary - Up to £43,000Full-expense van and fuel cardMobile phone and company uniform25 days holiday + Bank HolidaysPensionLife AssuranceUse of company vehicle for personal useEmployee Shares SchemesReward programme & Employee Assistance programmeIf you are interested in this vacancy please email your CV to Archie Reed at CBW Staffing Solutions to avoid missing this opportunity.....Read more...
Commercial Gas Engineer - Facilities Service Provider - London - £55,000 Are you looking for a Mobile Commercial Gas Position? Are you looking for a mobile role outside of Central London? CBW Staffing Solutions is currently recruiting for a leading National Facilities Service Provider on a mobile basis covering the postcodes of UB, TW, KT, SW, SM, W and surrounding areas, working on a mixture of great blue chip companies covering both retail and banking environments. The successful candidate will have a strong understanding of commercial gas and have a proven track record in commercial building maintenance. This position would be ideal for a Mobile Commercial Gas Engineer currently in a similar position who is keen on progression. The company is offering a competitive salary in the region of up to £55,000 with a potential route into further career progression. Key duties & ResponsibilitiesYou will be responsible for delivering, services, repairs and maintenance throughout commercial properties Reactive maintenance throughout clients portfolio of propertiesSelf delivery of smaller installationsCover a portfolio of contracted buildings repairing and maintaining various systems.Have the ability to diagnose and identify faults and failures within the equipmentOrder and fit parts or components to the equipment when required.Reactive and planned commercial maintenanceProviding high level of customer service and building strong relationshipRequirementsHold commercial gas tickets (COCN1 or CODNCO1)A proven track record in commercial building maintenanceClient facingFull driving licensePackageSalary - Up to £55,000Full expensed van and fuel cardMobile phone and company uniformPrivate healthcare25 days holiday + Bank HolidaysPensionLife AssuranceUse of company vehicle for personal useEmployee Shares SchemesReward programme & Employee Assistance programmeIf you are interested in this vacancy please email your CV to Archie Reed at CBW Staffing Solutions to avoid missing this opportunity.....Read more...
Electrical Maintenance Engineer - Mobile - FM Service Provider - Commercial Buildings - Oxford, Northampton & Milton Keynes - Up to £43,000 Exciting opportunity to work for an established FM service provider situated in Oxford, Northampton & Milton Keynes. CBW is currently recruiting an Electrical Maintenance Engineer to be based across retail and baking environments in the MK, NN and OX postcodes. The successful candidate will be a fully qualified Electrical Maintenance Engineer with a proven commercial/property building maintenance track record. He or she will be required to carry out Electrical planned and reactive maintenance. This is a great local role for a potential candidate. PackageBasic Salary of up to £43,000Monday to Friday 08.00 – 17.0025 days holiday + Bank HolidaysCompany Vehicle + Fuel Card - Private Use availableTravel paid after 30 minutes each wayFull company uniformPDA and Mobile phonePensionLife AssuranceEmployee Shares SchemesReward programme & Employee programmeEmployee discountsKey Duties & ResponsibilitiesLighting (Small installation, Fault-finding, Lamping, Changing ballasts, Control panel, Power distribution)Emergency lightingSmall works – new sockets, new lights, new circuitsAssisting in the mechanical maintenance on siteAny reactive and planned maintenance on siteHours of Work Monday to Friday (40-hour week) 08:00 am to 17:00 pm RequirementsElectrically qualified - You must be able to provide copies of your trade certificatesCity & Guilds/NVQ Level 2 Essential City & Guild/NVQ Level 3 Essential City & Guilds - 18th EditionA proven track record in commercial or property maintenance Installation experienceExcellent customer service skillsHappy to cover a large site Honest, hard-working and reliablePlease email your CV to Archie Reed at CBW Staffing Solutions to avoid missing the opportunity.....Read more...
Logging all incoming enquiries and ensuring accurate record-keeping.
Answering telephone calls, directing enquiries, and assisting with customer queries.
Taking telephone enquiries and identifying customer requirements with guidance.
Supporting the preparation and processing of quotations under supervision.
Updating and distributing the daily outstanding enquiry bulletin.
Attending enquiry review and sales performance meetings to gain industry insight.
Learning to use agreed price lists for quotations on standard services.
Assisting in tracking and following up on sales quotations.
Communicating important customer feedback to relevant teams.
Supporting contract review processes and assisting in order confirmations.
Liaising with operations and technical teams under direction to ensure client expectations are met.
Assisting in maintaining an organised filing system for enquiries and quotations.
Learning to input, maintain, and review data in the company CRM system.
Participating in daily sales team meetings to review tasks and priorities.
Greeting visitors, providing refreshments, and ensuring hospitality standards.
Organising company literature and promotional materials for distribution.
Assembling promotional packs and managing their distribution via post and email.
Researching potential clients, including their location, business type, and industry sector.
Supporting customer relationship management efforts under guidance.
Providing general administrative support to the sales and management teams as needed.
Training:
Day release at Middlesbrough College
Customer Service Level 2
Training Outcome:Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.Employer Description:At Durham Lifting, we pride ourselves on delivering industry-leading products and services that our clients can trust. With over 25 years of experience, we are a reliable provider of lifting solutions, servicing a wide range of sectors, including offshore wind, construction, manufacturing, and rail. Our commitment to safety, innovation, and reliability is central to everything we do, and we ensure that these values are reflected in every solution we deliver.Working Hours :Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience....Read more...
Internal movement in this dynamic, growing team has opened up a rare opportunity to join this global healthcare organisation in their specialist anaesthetics and recovery team. Passionate about improving the quality of care for patients, their innovative products make a fundamental difference to patients anaesthesia experience and long term recovery and significantly reduce risk in patients with underlying health concerns. Working closely with anaesthetists and in the operating theatre environment with surgeons you will further develop existing long term relationships across the region with key accounts across the South East including those in Guildford, Reading, Tunbridge Wells & Brighton, utilising clinical evidence to further grow the territory. Offering a stable career background with at least six months medical sales experience you will be looking for a career with a company where customer service is king! ....Read more...
Welcoming visitors
Helping with exhibitions and events
Making the museum presentable
Attending Training
Training:
Training will be work-based
Training Outcome:Work as a customer service specialist.Employer Description:The museum is managed by the Charity South Kerrier Heritage Trust on behalf of Cornwall Council. Day-to-day the museum is run by a staff team who are generously supported by a brilliant team of volunteers.Working Hours :Monday to Friday between 9.45am - 4.15pm.
Also You will work 1 Saturday in 4.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Non judgemental,Patience,Physical fitness....Read more...
Job Description:
Do you hold an Accountancy degree with demonstrable experience in a customer service setting? If so, we’d love to hear from you.
Our client, an accounting software company, is currently seeking an Assistant Customer Support Accountant to join the team based in Edinburgh on a permanent basis. This is a fantastic opportunity to establish a career in the fintech industry and build on existing accounting knowledge, becoming an integral part of the team.
Skills/Experience:
Accounting degree or completed accountancy related studies.
Thorough and robust knowledge of accounting processes, ideally supported by practical experience.
Highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business.
Clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them.
Awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience.
Enjoy providing first-rate customer service and have experience of this from a previous role.
Core Responsibilities:
Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries.
Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training.
Proactively contacting users to see if they need help.
Helping people who are interested in the product but need more information to decide if it’s right for them.
Assisting the product teams by testing new features or upgrades to existing functionality.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16041
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
The responsibilities of the role are to support and engage and communicate with different departments in the company as well as interacting with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas.
Duties to include:
The role will cover all manner of administrative duties including general admin, word processing and filing, photocopying, faxing and shredding as well as dealing with telephone enquiries.
You will develop the skills and knowledge to aid staff and internal/external customers in a polite and efficient manner.
You will also use the company’s bespoke software and have the responsibility of dealing with invoices.
You will assist in the day-to-day work of the administration department, including responding to customer’s requests, updating systems, and maintaining accurate records.
As the Business Administration Apprentice, you will undertake and successfully complete a Business Administration programme within an agreed timeline.
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Business Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.Training Outcome:As a company we are committed to providing development and training opportunities to our employees. An apprenticeship is the grounding for your future development and there are lots of opportunities to develop your career.Employer Description:Avalon Motor Company is a family business, established in 1987; we have been servicing the community of Somerset to the highest standards of customer care for over 30 years. We are situated only minutes away from the world-famous Glastonbury Tor, on the Wells road.
We aim to bring you the best selection of used cars possible alongside the very best in customer service. With many happy customers each month, take a moment to read some of our latest five-star reviews.
Whatever the type of car that you are looking for, we are here to help. Used SUV? No problem, used hatchback? We’ve got you covered. With a large selection of quality used cars at any one time, we are proud of the choice we have at our used car dealership in Glastonbury and we are certain that you’ll find the car that you are looking for with us.
From the moment a vehicle arrives with us to the moment it leaves, attention to detail and unrivalled customer service is paramount for us. We treat our customers how we would expect to be treated ourselves. From servicing and MOTs, to car sales, whatever your requirements, please don’t hesitate to contact us.
We stock a cross-section of used vehicles, including used Citroens, BMW, Mercedes, Ford, Kia, Vauxhall, VW, Volvo, Renault, Peugeot, Skoda, and Nissan to name but a few. With prices to suit every budget, and finance packages to make your new purchase affordable, we consider ourselves a ‘one-stop’ buying experience.
We’re proud of our reputation and we work hard to ensure, you, our customers are 100% happy with your purchase. If you’re looking for your next car, let us help you.Working Hours :Monday - Friday, 08:00 - 17:00.
1 hour lunch break.Skills: Attention to detail,Problem solving skills,Logical,Team working,Initiative....Read more...
• Welcoming customers• Answering telephone / taking messages• Product learning• System learning• Keeping all retail areas clean & tidy
Subsequently• Engaging with customers• Estimating & quoting• Arranging measures/fittings • Taking payments and posting to accounts system• Special purchases• Data entry• Liaising with fitters • Liaising with company repsTraining:
Level 2 Customer Service
Work based learning
Functional skills
Training Outcome:
Progression onto full time employment
Employer Description:Mears specialises in carpet, vinyl, laminates, luxury vinyl tiles, engineered/solid wood and a stock a selection of rugs catering for all tastes. We have over 2,500 rolls of carpets in stock, from traditional designs to the most modern up to date colours in a wide selection of textures. We have hundreds of roll ends in both carpet and vinyl. Our buying power ensures that we can offer our customers competitive prices across most ranges.Working Hours :Tuesday- Saturday 09:00- 17:30 (15 min breaks AM & PM, 30 min lunch)Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Reliable....Read more...
Safe working and customer service
Planning and carrying out maintenance tasks
Carrying out painting tasks
Carrying out tiling tasks
Carrying out plumbing tasks
Carrying out electrical testing and repairs
Maintain heating, ventilation and air conditioning plant
Internal and external building fabric maintenance
Additional optional elements
Training:The training provider is South Gloucestershire and Stroud College (SGS), Filton. You will work towards the Property Maintenance Operative Level 2 apprenticeship standard.
Day-release training schedule to be agreed with South Gloucestershire and Stroud College. Details will be made available at a later date. Training Outcome:Career opportunities could include Maintenance Assistant; Property Engineer; Facilities Assistant; Maintenance Engineer; Caretaker; Maintenance Technician.Employer Description:The Town Council aims to improve the quality of life for the residents of Yate.
We will endeavour to encourage and promote the best social and environmental practices for the town of Yate by managing services, assets and the resources of the Town Council for the benefit of the local community.Working Hours :Monday to Friday 7.30am to 4.00pm (finishing 3.30pm on Fridays)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Physical fitness....Read more...
Identifying and researching potential clients: Learning to identify target markets and gather valuable market intelligence.
Generating leads: Utilising various channels, including online research and social media, to find new business opportunities.
Supporting sales: Assisting with the preparation of quotes and other sales materials.
Building relationships: Communicating with clients and prospects via phone and email.
Maintaining CRM data: Accurately recording and updating client information in our customer relationship management system.
Learning about the sales cycle: Gaining a comprehensive understanding of the sales process from lead generation to closing deals.
Contributing to marketing initiatives: Assisting with content creation and social media management.
Business Support: Learning about other roles within the company such as accounts and co-ordinating in order to support the team as and when necessary.
Training:
Level 2 Customer Service Practitioner.
Functionals skills.
Work based learning.
Training Outcome:Progression into full-time employment. Employer Description:We work closely with Architects, Contractors, Designers, Landscape Architects and Clients to understand project requirements – from design to completion. This enables us to deliver the right solution for you.Working Hours :Monday - Friday between 09:00-17:00.Skills: Punctual,Reliable,Keen,Hard working....Read more...
Placing orders
Pricing and working with price lists
Credit/debit/invoicing/rebates
Month end activities
Liaising with customers via different communication methods, i.e. phone, email etc.
Customer complaints - learn customer complaint process and manage reporting
Reporting - day-to-day and monthly Customer Service reports
Experience/exposure to Export markets and associated requirement and compliance required
Work closely with the Sales Account Managers
Process reviews and audits writing up findings
General - filing, testing new systems, attendance at weekly and monthly meetings
Training:Business Administrator Level 3.
Training will take place at Riverside College Widnes campus 1 day per fortnight.Training Outcome:Upon completing the apprenticeship, there is the possibility of securing a permanent position with opportunities for further development within INEOS Inovyn.Employer Description:INEOS Inovyn is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €5.1 billion, INEOS Inovyn has circa 4,200 employees and manufacturing, sales and marketing operations in 8 countries across Europe.
INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes. www.inovyn.com www.ineos.com INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes.Working Hours :Monday to Friday 09:00 - 17:00 with 45-minute unpaid lunch break
1-day per fortnight on campus.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,High standards,Ability to multitask....Read more...
Join Our Growing Team!Are you passionate about building strong relationships and ensuring customer satisfaction? We're looking for a proactive Client Relations Manager to join our team and take ownership of client relationships. If you have excellent communication skills, a keen eye for detail, and enjoy problem-solving, we want to hear from you!About UsEvinox Residential is a leading specialist in energy metering, billing and services for communal and district heating systems.Using our own in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more using our PaySmart prepayment system.About the RoleAs part of the Client Relations Managers Team, you'll be the key point of contact for your portfolio of clients, ensuring they receive exceptional service and support. You'll conduct regular reviews, manage client expectations, and collaborate with internal teams to ensure seamless service delivery. This role is perfect for someone who is confident working with people at a senior level, solving problems, and making a real impact on client satisfaction.Essential Requirements:
Must have a permit to work in the UKWithin commuting distance of our head office in Sevenoaks
Your Key Responsibilities will include:
Client Relationship Management: Serve as the primary contact for assigned clients, ensuring their needs are met and concerns addressed. You will be expected to visit clients within London and occasionally outside of London if needed.Client Reviews: Conduct regular client reviews, gathering feedback and suggesting and implementing improvements.Expectation Management: Set clear expectations with clients regarding our service levels.Collaboration with Internal Teams:
Work with Operations to ensure site-specific service and reporting needs are met.Communicate with Customer Services regarding consumer-related issues.Liaise with the Debt Management Team on outstanding balances affecting client sites.Engage with the Technical Team to manage connection or system issues.
Regulatory Awareness: Ensure your clients are kept informed of Heat Network regulations and their impact. Training and literature will be provided to support this.Process Improvement: Identify and implement ways to enhance the client experience and streamline processes.
Skills and Qualifications:To succeed in this role, you should have:
Strong communication and interpersonal skills at an appropriate level, with the ability to build and maintain client relationships.Excellent organisational abilities and attention to detail.A proactive mindset with problem-solving skills.Confidence in handling client queries and managing expectations.Ability to work collaboratively with different teams.Previous experience in client relations, account management, or a similar role is preferred but not essential.
Benefits Include:
£30,000 to £35,000 Salary (Based on Skills and Experience)22 Days Holiday + Bank HolidaysCompany Bonus Scheme (after one year of employment)Flexible Working PracticesOpportunities to Work from Home (one day a week)
Full Training ProvidedWe understand that each team member brings a unique set of skills and experiences to the table. Rest assured, we provide comprehensive training to help you thrive in your new role.How to ApplyIf you're looking to be a part of a dynamic team and make a real impact in the business, we want to hear from you. To help us process your application smoothly, please include your address on your CV.Apply now!....Read more...
The successful candidate will learn to:
Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required
Deliver a user-focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued
Ensure you are knowledgeable about all occupiers within the building, and strive to build positive relationships with key contacts within each
Manage meeting room enquiries, handle bookings, and ensure rooms are set up to the required standard ahead of use
Liaise with occupier contacts to promote the benefits of available technology to pre-book visitors, and assist with tailored pre-arrival confirmation information and pre-arrival guest services as required
Support efficient check-in of visitors, utilising QR Coding technology where possible to ensure efficient and cost-effective solutions are promoted
Ensure quick communication of visitor arrivals is achieved where automated options are not utilised
Utilise appropriate technology to drive communication and community within your space
Use autonomy given to take ownership of the welcome space, taking pride in appearance, and regularly reviewing innovative opportunities the space can accommodate
Where appropriate, provide waiting visitors with a hot/cold beverage and offer any further support if needed, acting as a representative for, and until they are collected by, their host
Champion a ‘One Team’ approach with other service providers to ensure the service is seamless in appearance to the user
Build and maintain a current, working knowledge of all FOH policies, procedures, systems and tools in order to provide building users with information as required
View all challenges and complaints as an opportunity; seek to resolve the situation in a way that excels expectations, ensuring to escalate to your line manager where required
Play an active role in reviewing, and creating improvement plans from quarterly audit reports
Network with your FOH colleagues around the UK, building relationships and supporting each other
Offer input and perspective at team meetings, demonstrating reason and emotional intelligence
Offer input into the monthly client report, taking ownership of allocated sections as requested
Ensure Health and Safety requirements within your remit are monitored, escalating where appropriate, ensuring that you do not endanger yourself or others in your working environment
Participate and assist with client visits and prospective occupier show rounds
Portray yourself as an Ambassador for Avison Young at all times
Training:The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from HTP Apprenticeship College.
Candidates who don't have maths and English at Level 1/2 may be required to undertake Functional Skills in these subjects as part of the apprenticeship.Training Outcome:
There is potential for the successful candidate to become a permanent member of the team
Employer Description:Lakeside North Harbour is the south coast’s premier business campus set in stunning 130-acre landscaped grounds.
With five impressive buildings forming the campus, Lakeside has a solution for everyone. From the striking atrium in Building 1000, featuring art exhibitions, meeting rooms and an onsite café, to Building 2000, home to a 250-seater auditorium, a Business Lounge for informal meetings, and a Winter Garden and Courtyard – complete with relaxed seating and ping pong tables, a gateway to the wider Lakeside environment.
The onsite amenities at Lakeside – including a fitness studio, beauty salon, hotel with a fully equipped spa and gym, and five cafes and shops – alongside the ample breakout spaces, offer convenience for our occupiers, whilst the landscape provides the perfect getaway from the office.Working Hours :Monday - Friday, typically 9am - 5pm.
There may be events when earlier starts or later finishes are required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Purpose for the Role
To provide a comprehensive high quality homeless prevention, support and advice service to all households who are homeless or threatened with homelessness.
To provide an assessment service to customers presenting to ascertain what duties are owed to them by the authority and what alternative housing options are available to them.
To demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions.
To develop specialist knowledge and skills in relation to customers required to enable the delivery of a flexible and responsive housing needs service that can effectively meet changing demands and customer pressures.
To keep up to date, clear, accessible and accurate casework and data records and report on performance as required.
Duties and Responsibilities
To prevent and resolve homelessness through the provision of confidential and impartial advice and information to customers approaching the Housing Needs Service about their housing rights and obligations under legislation and policy either in offices or other locations as required.
To actively and positively promote and deliver the homeless prevention agenda identifying appropriate housing options and utilizing the prevention tools available, such as DHP for customers that will resolve their accommodation problems and reduce the need for the provision of temporary accommodation within agreed timeframes.
To maintain detailed, accurate case notes and reports, update computerised records, conduct correspondence and respond to enquiries as required to efficiently progress cases to resolution.
To provide advice and practical assistance when required to customers in respect of security of tenure across all types of tenure, including matrimonial rights and and attending court as needed in order to prevent homelessness.
To investigate landlord and tenant disputes including allegations of harassment and illegal eviction within the meaning of the Protection from Eviction Act 1977 and Protection from Harassment Act 1997, intervening and negotiating with all parties as required to prevent homelessness.
To provide information about debt counseling and money advice services to customers in rent or mortgage arrears including advice on the availability of welfare benefits and prioritizing debts, referring people to the DWP, Housing Benefit Service or CAB as appropriate.
To negotiate with landlords, Banks, Building Societies and other lenders, estate agents and solicitors on behalf of customers in rent or mortgage arrears.
To undertake a comprehensive assessment of vulnerable customers in respect of their support and housing related needs including the risk to themselves and others.
To make appropriate referrals to supported accommodation services for vulnerable clients and ensure that a move on pathway is developed for each household as required.
To liaise with other statutory services as appropriate who may owe a duty to vulnerable customers under legislation other than the homelessness acts.
To answer members enquiries and draft responses to complaints / enquiries on individual cases as required.
To provide statistical information on performance as requested.
To positively participate in personal supervision sessions, team meetings and contribute to service development and planning.
To be self servicing in respect of administrative tasks related to this role, including contemporaneous and accurate record keeping, file maintenance and responding to all enquiries by customers and other agencies.
Knowledge
Detailed and up to date knowledge of all relevant case law pertaining to homelessness and its application.
Knowledge of Landlord & Tenant Legislation, the Housing Act 1985 and Protection from Eviction Act 1977.
Detailed working knowledge of homeless prevention initiatives and their application and effectiveness Detailed working knowledge of the welfare benefit system and its application.
Detailed working knowledge of other agencies, both statutory and voluntary providing relevant advice and assistance to customers under alternative legislation and in all forms of tenure.
A detailed understanding and application of the terms and conditions contained in the range of tenancy agreements across all tenures.
Skills
A high level of ICT skills to use packages such as word, excel, outlook and bespoke databases
Excellent interviewing skills to extract relevant information from customers and complete accurate assessments.
Excellent communication skills at all levels Excellent negotiating skills with varied parties, including partner agencies and internal colleagues.
Excellent written skills to be able to produce detailed and accurate reports and letters to the public and other professionals.
Ability to avoid and manage conflict and stress.
Experience
Experience of composing and issuing detailed and legally robust S184 decision letters in line with the duties owed to customers under the homelessness legislation.
Experience of producing detailed and accurate reports and letters to the public and other professionals.
Experience of working in a demanding front line service in a housing environment.
Experience of “front line” interviewing and of dealing effectively with confrontational situations.
Experience of working with vulnerable client groups and providing appropriate support as required.
Experience of giving detailed advice on a range of welfare benefits to customers to enable them to resolve their accommodation difficulties.
Experience of working effectively as a part of a busy team as well as being able to manage your own case load.
Experience of advocating on customer’s behalf with other statutory and voluntary agencies and members of the public.....Read more...
An exclusive independent Opticians based in Kensington, South West London are looking for a Dispensing Optician to work 4 days a week.
Dispensing Optician - Role
Modern, boutique practice
Focus on fashion, style and customer service
Exceptional reputation in the area
Zeiss specialists
Exceptional frame range –Cutler and Gross, Salt, Mykita and Dita
Team of 5-6 peoplem
Dealing with complex patient queries
Prioritise workloads and rota management
Working 4 or 5 days a week
Practice opening times from 9.30am to 6pm
Salary up to £36,000 DOE
Team incentives
5 weeks holiday plus bank holidays
Additional day off for your birthday
Medical healthcare plan
Family and friends discounts
CET training provided
Professional fees paid
Cycle to work scheme
Dispensing Optician - Requirements
Fully qualified Dispensing Optician registered with the GOC
Interest in fashion and brands
Team player
Excellent communication skills
Enthusiastic about high quality service
Confident to make bold recommendations
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.
You can now message us via our company WhatsApp - 07933115681 Feel free to get in contact about any roles/recruitment needs. https://lnkd.in/dGyVayep....Read more...
Refrigeration & Air Conditioning Engineer Basic £40,000 - £45,000 / 40hr working week / Overtime / On-call 1 in 5 / 21 + 8 Days Holiday / Van with private use / Sick pay / Pension Founded in 1980, we specialise in Catering, Heating & Refrigeration for commercial businesses such as Hotels, Restaurants, Retail, Care Homes, Education and Government buildings throughout the South. Due to company growth and success of new contracts, we are now seeking new and experienced engineers to join our team! Key Responsibilities:
Service, maintenance and repair of all commercial refrigeration equipment: ice machines, display fridges, coldrooms, blast chillers, bottle coolers
Working on VRVS, VRFS and Splits
Field based meeting clients - Customer facing position
Essential Qualifications / Experience:
FGAS or Equivalent
Minimum 12 months recent experience working on Refrigeration or air conditioning Equipment
Driver’s Licence
Benefits:
Basic Salary: £40,000 to £45,000
40hr working week
Door to door pay
On call rota 1 in 5 £120 standby payment
Overtime paid at 1.5 Monday – Saturday and x2 Sundays and Bank Holidays
21 days (25 days after 3 years’ service) + 8 Bank Holidays
Private Pension
Sick Pay after 6 months
Van + Fuel Card
Van can be used for personal use
Tools and uniform
Smart phone and tablet
Training provided and funded when needed
....Read more...
Dispensing Optician vacancies and Dispensing Optician jobs based in Coventry. Zest Optical are recruiting for a Dispensing Optician on behalf of an independent practice based in Coventry.
My client is a small group of independent Opticians based in Coventry and they are looking to recruit a full time Dispensing Optician. This particular company pride themselves on offering exceptional levels of service to all patients, and have a real emphasis on quality.
Dispensing Optician – Role
Modern, patient focused practices
Award winning within the industry
Advanced equipment across the practice including the likes of an OCT and more
Providing a comprehensive dispensing service
Dealing with complex patient queries
Amazing frame range - Tom Ford, Gucci, Oliver Peoples
Quality lenses - Essilor
Speclaist clinics
Support with future training and personal development
Full time – 5 days a week including Saturdays
9am to 5.30pm
Salary between £28,000 to £30,000 depending on experience
GOC fees paid
Dispensing Optician – Requirements
GOC registered Dispensing Optician
Must be calm, comfortable and confident at all times when talking to patients
Maintain the high level of customer care expected by patients of the practice
Ability to learn and want to develop
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.....Read more...
This is an exciting role for an enthusiastic and able individual to train as a dental nurse. You will be completing a wide range of duties involved with assisting the dentist in the care of customers. These will include:
Chairside assistance - passing instruments to the dentist
Updating patient records as instructed by the dentist
Setting up and preparing the surgery
Maintaining high standards of cleanliness and infection control
Keeping patient information confidential
Following all workplace policies and procedures
You will also be required to perform a receptionist service to customers, booking appointments and welcoming patients
Training:Dental Nurse GDC 2023 Level 3 apprenticeship standard.
Level 3 Dental Nursing Practitioner Diploma.
This is a work-based qualification with timetabled classes every week. College attendance may also be required for Functional Skills.Training Outcome:Subject to a successful apprenticeship completion, you will be employed by the company.Employer Description:A well-established dental surgery based in Accrington. We pride ourselves on providing a personal service to the highest of standard. All our staff are friendly, approachable and aim to help meet patients' needs.Working Hours :8.00am - 4.00pm, Monday, Wednesday and Thursday. 8.00am - 7.00pm, Tuesday. 8.00am - 12.00 noon on Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience....Read more...
As an Apprentice Groundworker, you will support in a variety of tasks across the business, including laying pipes, manhole covers and mixing concrete for pouring and ensuring tools and equipment are cleaned and maintained.
You will also work across multiple trade disciplines such as:
Joinery
Pointing
Tiling
Plastering
Electrical work
Plumbing work
Painting and decorating
Ventilation
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
Employer Description:Meldrum Group is an Employee Owned Trust (EOT) meaning all of our people have a vested interest in the business. By ensuring that our people are at the heart of our business means we continue to foster a rewarding, solutions, and innovative-driven collaborative environment to deliver the best results for our clients.
Through our group of companies, we are able to offer our clients a fully integrated service; from planning and designing to the civil engineering and construction of your project. Our Facilities Management company can take care of your finished building with a planned and reactive maintenance support service, giving our clients complete peace of mind throughout the lifecycle of their assets and building.Working Hours :Monday - Thursday, 7.00am - 4.00pm.
Friday, 7.00am - 3.00pm.Skills: Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Physical fitness,Full UK drivers license....Read more...
Support with patient consultations
Dispensing medicine
General admin
Dealing with over the counter and phone enquiries
Use of the computer and the pharmacy specific software
Checking off and unpacking orders
Stock management
Date checking of stock
Processing NHS prescriptions
Training:Pharmacy services assistant Level 2 apprenticeship standard
Medicine Counter Assistant Course accredited by the General Pharmaceutical Council [GPhc]
Training Outcome:
A permanent position within the organisation
Pharmacy Technician Level 3 Apprenticeship
Employer Description:Edward Chaston's Pharmacies are a group of community pharmacies located in Sunderland, focused on providing free prescription collection and delivery services to all those living within this area. As well as this, we also provide the electronic prescription service, free blood pressure testing, the minor ailment and head lice scheme, free smoking cessation clinics, emergency hormonal contraception, NOMAD trays, travel advice, chlamydia testing services, compression hosiery measurement and supply, dressing and ostomy equipment supply as well as a seasonal flu jab service and a substance misuse programme.Working Hours :Monday to Friday, 9.00am to 12:15pm. Closed for 1 hr 30 mins for lunch then reopen 1:45pm to 5:30pm.
Saturday, 9.00am to 12:30pm.
Sunday closedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities:
Customer Service:
Process and key customer sales orders accurately
Handle incoming queries by phone and email, resolving issues at first contact where possible
Provide cover during holiday periods or busy spikes
Update our internal systems with customer feedback or requirements
Sales & Marketing Support:
Analyse customer product ranges, spot gaps and recommend improvements
Populate data templates and upload product listings
Conduct initial customer research and share insights with your Account Manager
Distribute marketing collateral to customers and partners
Help customers navigate our platforms day-to-day
Run and format sales reports from our ERP system
Audit customer sites for product merchandising and update copy/imagery
Join screening or information-gathering calls with customers
Extra Projects & Coaching:
Tackle ad-hoc tasks across other teams (training provided!)
Work with your dedicated coach to set goals and track progress
Contribute to our sustainability and compliance initiative
Desired Personal Qualities:
No prior experience needed - just an interest in sales, data and tech
Friendly, confident communicator (verbal and written)
Highly organised with a great eye for detail
Self-motivated, enthusiastic and eager to learn
Strong IT skills (you’ll pick up our systems in no time!)
Our values - who we are at heart:
Customer First: Their success is our success
Integrity: Be bold, be honest, do what’s right
Care: It’s who we are, not just what we do
Collaboration: We win together
Investment: We grow so everything around us does too
Training:
Data Technician Level 3
Training Biweekly classes (length 3-hours) alternating between Data+ and Excel/Power BI (N.B.: Exams optional)
Training Outcome:After successfully completing the Data Technician Level 3 course, you will have the opportunity to progress to a more senior position within the company and take on more responsibilities.Employer Description:Safety First Aid is a market-leading manufacturer and wholesaler of high-quality first aid and safety supplies for the workplace, home, travel and leisure. We work with resellers and distributors across the UK in multiple sectors including retail, education, catering, hospitality, industrial and more.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
GUEST EXPERIENCE MANAGER - KSA We are working with a leading Hospitality group in the Kingdom of Saudi Arabia and they are looking to add a Guest Experience Manager to their team. The Guest Experience Manager is to ensure a memorable and positive experience for every guest, from pre-arrival to departure. The Guest Experience Manager is responsible for collecting and analyzing guest feedback, addressing concerns, and implementing improvements to enhance service and guest satisfaction. We are looking for some that is confident, has high energy, a great personlaity and a passion for the hospitality industry. Responsibilities included but not limited to:
Actively interact with guests to gauge their satisfaction and identify areas for improvementCollect and analyze guest feedback through various channels, including comment cards, surveys, and social media. Develop and implement strategies to enhance guest service and resolve issues promptly. Provide training and guidance to staff on guest service standards and best practices. Ensure smooth and personalized experiences for VIP guests, including arrivals, departures, and special requests. Conduct regular audits of guest touchpoints (e.g., front desk, concierge) to ensure adherence to hotel standards and identify areas for improvement. Monitor guest satisfaction data and other key performance indicators (KPIs) to track progress and identify trendsffectively communicate with guests, staff, and management to address concerns and ensure a unified guest experienceWork collaboratively with other departments to ensure a seamless guest journey. Identify and implement process improvements to enhance guest service and efficiency.
Ideal Candidate:
Strong customer service skills and a passion for providing exceptional service.Excellent communication and interpersonal skills.Ability to handle guest complaints and resolve issues effectively.Strong analytical skills and the ability to interpret data.Knowledge of hospitality industry standards and best practices.Leadership and coaching skills.Proficiency in using technology to manage guest feedback and track service metrics.Ability to work in a fast-paced environment and manage multiple priorities.
Salary package: SAR16K-19K + full expat benefits....Read more...
