Customer Service Manager
Location: Bournemouth
Salary: £50,000 per annum DOE
Hours: Monday Friday
FREE onsite parking
Our client is seeking a standout Customer Service Manager someone who brings fresh energy, genuine passion for customer care, and the ability to lead from the front. This is an exciting opportunity to shape and drive a high-performing team, delivering exceptional service. The ideal candidate will be a confident, collaborative leader with excellent analytical skills and a hands-on approach to improvement.
Duties:
- Manage day-to-day customer support activities for a global client base, ensuring consistent, high-quality service
- Design and implement medium- to long-term strategies aimed at improving service delivery and operational efficiency
- Enhance the customer journey from placement to fulfilment, ensuring a smooth and satisfactory experience
- Identify and adopt new technologies or digital tools that can streamline service operations and improve response times
- Analyse service workflows, data trends, and performance metrics to inform decisions and optimize customer interactions
- Guide and support new hires through onboarding processes, and provide continuous mentoring and coaching for team development
- Prepare and deliver regular reports aligned with organizational goals and performance expectations
- Continuously assess order processing functionssuch as tracking, fulfilment, and customer follow-upto identify inefficiencies and areas for improvement
- Develop and implement best practices for internal communication to improve team collaboration and service consistency
- Set clear performance benchmarks and lead the team in achieving service quality and productivity targets
- Monitor and evaluate customer feedback to address pain points and proactively enhance satisfaction
- Lead and support initiatives focused on improving process efficiency and overall service performance at the operational level
Skills:
- Previous experience as a Customer Service Manager (minimum 5 years)
- Excellent knowledge in ERP systems
- Strong communication and leadership skills
- Dealing with International customer service is desired but not essential
To apply, or for more information please contact Shannon on 07441919648 or send an updated cv to shannon@holtrecruitmentgroup.com....Read more...
Customer Service Advisor
Fixed Term Contract
Construction Equipment / Vehicles
Thurrock, RM20 3AL
£13.53 per hour
Day Shifts, Monday-Friday
Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you..
The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered.
Key Responsibilities - Customer Service Advisor:
- Handle customer service duties via telephone and email
- Process sales orders, returns, and credits
- Manage order and credit processing
- Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
- Liaise with warehouse and transport teams to resolve delivery and stock issues
- Support Sales Team/Account queries
Required Skills - Customer Service Advisor:
- Customer service experience via telephone and email
- Strong customer focus and excellent service skills
- Team player with the ability to work independently
- Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
- Calm and professional telephone manner
- Effective communication and interpersonal skills
- Commutable to the Thurrock RM20 postcode on a daily basis
- Competent using multiple systems
- Proactive approach to problem-solving and business operations
Package - Customer Service Advisor:
- £13.53 per hour
- Monday-Friday 8:30-5pm (1 hour lunch break)
- 6-12 month fixed term contract
Interested? To apply for this Customer Service Advisor position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
? Coordinating customer appointments for home surveys and installations
? Managing inbound and outbound communications via telephone and email
? Providing timely updates to third-party partners involved in lead generation
? Maintaining accurate records across spreadsheets and internal databases
? Ensuring a seamless customer journey through every stage of the service
? Responding to enquiries and resolving issues in a professional manner
What we are looking for:
? Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
? Confident using Microsoft Office, Google Suite, and PDF tools
? Proven customer service background, ideally 4 years.
? Experience in housing or scheduling within a maintenance or energy sector is advantageous
? Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
? Competitive Salary
? Bonus scheme
? Company pension plan
? Cycle to work initiative
? Free on-site parking
? Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Addition....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
? Coordinating customer appointments for home surveys and installations
? Managing inbound and outbound communications via telephone and email
? Providing timely updates to third-party partners involved in lead generation
? Maintaining accurate records across spreadsheets and internal databases
? Ensuring a seamless customer journey through every stage of the service
? Responding to enquiries and resolving issues in a professional manner
What we are looking for:
? Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
? Confident using Microsoft Office, Google Suite, and PDF tools
? Proven customer service background, ideally 4 years.
? Experience in housing or scheduling within a maintenance or energy sector is advantageous
? Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
? Competitive Salary
? Bonus scheme
? Company pension plan
? Cycle to work initiative
? Free on-site parking
? Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Addition....Read more...
An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.
In this full-time, office-based role, you'll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.
Key Responsibilities:
? Coordinating customer appointments for home energy surveys and installations
? Managing inbound and outbound calls and emails
? Updating third-party lead generators on customer and job progress
? Maintaining accurate records across internal databases and spreadsheets
? Ensuring a smooth and professional customer experience from start to finish
? Handling customer queries and complaints in a timely and efficient manner
What We're Looking For:
? Previous experience in a similar role such as:
Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
? Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
? Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
? Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
? Familiarity with Microsoft Office, Google Suite, and PDF tools
? Excellent verbal and written communication skills, particularly over the phone and via email
? Minimum of 4 years proven customer service experience
What's on Offer:
? Competitive salary (£24,000 - £28,000 DOE)
? Profit-r....Read more...
An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.
In this full-time, office-based role, you'll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.
Key Responsibilities:
? Coordinating customer appointments for home energy surveys and installations
? Managing inbound and outbound calls and emails
? Updating third-party lead generators on customer and job progress
? Maintaining accurate records across internal databases and spreadsheets
? Ensuring a smooth and professional customer experience from start to finish
? Handling customer queries and complaints in a timely and efficient manner
What We're Looking For:
? Previous experience in a similar role such as:
Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
? Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
? Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
? Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
? Familiarity with Microsoft Office, Google Suite, and PDF tools
? Excellent verbal and written communication skills, particularly over the phone and via email
? Minimum of 4 years proven customer service experience
What's on Offer:
? Competitive salary (£24,000 - £28,000 DOE)
? Profit-r....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
* Coordinating customer appointments for home surveys and installations
* Managing inbound and outbound communications via telephone and email
* Providing timely updates to third-party partners involved in lead generation
* Maintaining accurate records across spreadsheets and internal databases
* Ensuring a seamless customer journey through every stage of the service
* Responding to enquiries and resolving issues in a professional manner
What we are looking for:
* Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
* Confident using Microsoft Office, Google Suite, and PDF tools
* Proven customer service background, ideally 4 years.
* Experience in housing or scheduling within a maintenance or energy sector is advantageous
* Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
* Competitive Salary
* Bonus scheme
* Company pension plan
* Cycle to work initiative
* Free on-site parking
* Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
* Coordinating customer appointments for home surveys and installations
* Managing inbound and outbound communications via telephone and email
* Providing timely updates to third-party partners involved in lead generation
* Maintaining accurate records across spreadsheets and internal databases
* Ensuring a seamless customer journey through every stage of the service
* Responding to enquiries and resolving issues in a professional manner
What we are looking for:
* Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
* Confident using Microsoft Office, Google Suite, and PDF tools
* Proven customer service background, ideally 4 years.
* Experience in housing or scheduling within a maintenance or energy sector is advantageous
* Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
* Competitive Salary
* Bonus scheme
* Company pension plan
* Cycle to work initiative
* Free on-site parking
* Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Customer Service Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor.
You will be responsible for providing exceptional customer service by supporting the business’s award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changes
Experience
Excellent customer service skills
Strong desire for a career within IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills
In return our client is offering a salary of up £22,250 increasing to £23,795 after probation (Hybrid working)
Harrogate based office. ....Read more...
We are seeking a Customer Service Advisor to join a well-established engineering business based in Grangemouth. This is a minimum term 6-month contract, with the potential to become permanent for the right person. The role offers a competitive salary, excellent benefits, and the chance to support key customer accounts while contributing to business growth.
What’s on offer to the Customer Service Advisor?
Salary: £25,000 per annum
Contract: Minimum 6-month contract with the potential to go permanent
Holiday: 33 days per year (including bank holidays and Christmas/New Year shutdown)
Working Hours: Monday to Thursday 8:30 am – 4:45 pm | Friday 8:30 am – 3 pm
Pension Scheme: Company contributions included
Additional Benefits: Sick pay, service-related pay after 3 years, and profit-related pay
Development: Training and ongoing support within a fast-paced and professional environment
Responsibilities of the Customer Service Advisor:
As a Customer Service Advisor, you'll handle inbound and outbound customer communications—resolving queries, supporting with product information, and identifying sales opportunities where appropriate.
Key duties will include:
Managing customer enquiries via phone and email, including troubleshooting and billing queries
Processing sales and purchase orders accurately and efficiently
Preparing quotes and following up on sales enquiries
Maintaining accurate customer records within the CRM system
Building strong customer relationships and supporting account delivery performance
Requirements of the Customer Service Advisor:
Excellent communication skills
Strong organisational and time management ability
Previous administration experience within a manufacturing environment
Confident using Microsoft Office and CRM systems
Previous experience in a similar customer service or sales support role is preferred
If you believe you have the skills and experience for the Customer Service Advisor role, click “Apply” or contact Conor Wood on 01484 645 269 for more information.
....Read more...
Joining a collaborative and customer-focused team, the Customer Service Executive will support the delivery of aftersales services across the defence client base. Reporting to the Customer Logistics Support Manager, youll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction.
Key Responsibilities:
- Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering.
- Coordinate with internal teams to ensure on-time delivery of hardware and documentation.
- Propose pricing and updates for in-service support, tailored to specific client requirements.
- Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans.
- Maintain service level compliance and accurate quoting/communication records.
- Generate internal and external customer service reports.
- Work closely with CLS Sales Manager to improve service offerings and address customer needs.
Skills & Experience Required:
Essential:
- Prior experience in a customer service or support role.
- Strong interpersonal and customer-facing communication skills.
- Able to work independently, manage time, and solve problems effectively.
- Proficient in Microsoft Office applications.
Desirable:
- Experience with ERP systems.
- Understanding of import/export processes including dual-use or military goods.
- Familiarity with Jira and Confluence.
Personal Attributes:
- A positive, flexible, and proactive approach to challenges.
- Strong attention to detail and organisational skills.
- Excellent written and verbal communication.
- Values-driven: Teamwork, Integrity, Excellence, Courage.
Work-Life Balance & Benefits:
- 37.5-hour workweek with Friday lunchtime finishes
- Hybrid and flexible working options
- 28 days annual leave + Christmas shutdown
- Holiday purchasing scheme
- Pension matched up to 5%
- Income protection & life assurance policies
- Employee Assistance Programme mental health, remote GP, second opinion and physio
- EV salary sacrifice scheme & company share incentive plan
- High-street discount platform and regular wellbeing initiatives
- Free onsite parking, gym discounts & social activities
- Career development support and structured L&D opportunities
Security Clearance Requirements:
All applicants must be eligible for UK Security Clearance. Proof of UK residency for at least 5 years, along with right-to-work and employment history documentation, will be required upon successful offer.
Interested?
If you're a people-oriented problem solver with a passion for customer success and a background in service delivery, we want to hear from you.....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£25400 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.
The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:At Startin Vauxhall, we offer a full range of new and used car sales, servicing, parts, and aftersales across the West Midlands. As a dealership backed by Vauxhall’s heritage of quality and innovation, we’re large enough to provide competitive deals yet small enough to ensure friendly, efficient service. Our commitment to outstanding customer satisfaction, fair trade-ins, and exceptional service standards is our priority, with glowing customer testimonials reflecting our dedication.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Trade Counter Assistant
Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first. Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance
The Candidate & Role:
Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RCA Trade Counter Assistant....Read more...
An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.
In this full-time, office-based role, you'll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.
Key Responsibilities:
* Coordinating customer appointments for home energy surveys and installations
* Managing inbound and outbound calls and emails
* Updating third-party lead generators on customer and job progress
* Maintaining accurate records across internal databases and spreadsheets
* Ensuring a smooth and professional customer experience from start to finish
* Handling customer queries and complaints in a timely and efficient manner
What We're Looking For:
* Previous experience in a similar role such as:
Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
* Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
* Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
* Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
* Familiarity with Microsoft Office, Google Suite, and PDF tools
* Excellent verbal and written communication skills, particularly over the phone and via email
* Minimum of 4 years proven customer service experience
What's on Offer:
* Competitive salary (£24,000 - £28,000 DOE)
* Profit-related bonus scheme
* Company pension
* Cycle to work scheme
* Free on-site parking
* Regular company events
* Join a growing, mission-led team working to reduce carbon emissions across UK households
This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to step into the energy efficiency sector and make a real impact.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.
In this full-time, office-based role, you'll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.
Key Responsibilities:
* Coordinating customer appointments for home energy surveys and installations
* Managing inbound and outbound calls and emails
* Updating third-party lead generators on customer and job progress
* Maintaining accurate records across internal databases and spreadsheets
* Ensuring a smooth and professional customer experience from start to finish
* Handling customer queries and complaints in a timely and efficient manner
What We're Looking For:
* Previous experience in a similar role such as:
Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
* Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
* Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
* Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
* Familiarity with Microsoft Office, Google Suite, and PDF tools
* Excellent verbal and written communication skills, particularly over the phone and via email
* Minimum of 4 years proven customer service experience
What's on Offer:
* Competitive salary (£24,000 - £28,000 DOE)
* Profit-related bonus scheme
* Company pension
* Cycle to work scheme
* Free on-site parking
* Regular company events
* Join a growing, mission-led team working to reduce carbon emissions across UK households
This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to step into the energy efficiency sector and make a real impact.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Order Processor / Office Administrator / Customer service Cheddar Monday - Friday Flexible between 8am-5pm, 35 hours per week, so either 8am to 4pm or 9-5. Salary £25k excellent benefitsMy client an award winning, growing family owned business is looking to recruit an Order Processor / Office Administrator / Customer service person for their modern site in Cheddar. Role - overview: The Customer Service Order Processor / Office administrator will be an integral part of the Customer Service Team. Your main responsibility will be to process customers orders to meet supply chain partners time deadlines. The role will also require dealing with customer phone call queries & creating system driven CRM's. The successful Customer Service Order Process / Office Administrator will be working in an open plan office and spend 70/80% of your time order processing and some time covering the phones. Role - Tasks: Managing the end-to-end order processing for our customers' orders - to include
Daily collating & processing ordersDaily distributors Box CountUploading Confirmation files onto Computer SystemDealing with late customer ordersManaging our Manufacturer's order queries.
Key skills required for the role
Excellent Computer skills including use of ExcelExcellent customer service skillsAccurate / Attention to detailHappy answering phoneSome form of order processing experience
This role pays a salary of £25,000 and offers excellent benefits including 20 days holiday + birthday off + health care scheme + company benefits (based on length of service points, which can be used for extra holiday, extra pension contributions, gym membership, towards salary and health care upgrade This role is commutable from Wells, Cheddar, Axbridge, Highbridge, Bridgwater, Poldens, Wedmore, Chew and may suit a person who has previously worked in Customer service / CS / Order processing/ Account management....Read more...
We are seeking a motivated apprentice to join our London team based in Hounslow. This role offers a unique opportunity to gain hands-on experience, predominantly supporting the Customer Service team as well as providing support to other business areas as needed.
This apprenticeship offers structured training and mentorship in Customer Service and the chance to build a solid foundation for a career in Customer Service. Recruitment for this position will be in conjunction with our chosen apprenticeship provider.
Responsibilities:
Proactively provide customers with accurate track and trace information and escalate where necessary to second line customer support.
Present a professional image of the company to all at all times.
Receive and resolve customer service queries and/or complaints in a timely manner.
Respond to customer requests for collections, ensuring all service-related issues are met.
Liaise with the appropriate service supplier to arrange collections where necessary.
Record full and timely details of all customer contacts within relevant systems.
Ensure accurate documentation is completed and passed to relevant internal department/s where necessary.
Ensure all reports are completed accurately and in a timely manner.
Ensure all customer service and sales procedures are followed at all times.
Maintain an awareness of operational and routing procedures.
Escalate all problems that cannot be resolved to the Customer Service Manager.
What do we offer?
Apprenticeship Salary.
Life Assurance 2 x salary.
25 days holiday per annum + bank holidays (increases with length of service).
Employee Assistance Programme.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the Apprenticeship.Employer Description:Spring GDS has helped businesses with international shipping needs since 2001. We specialise in finding the most efficient and hassle-free delivery solutions, using our creative expertise in cross-border logistics. Our goal is to make it easy for you to reach customers anywhere in the world.Working Hours :Monday-Friday, times to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills....Read more...
This is an apprenticeship role.
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
Interpreting customer concerns and comments and liaising with technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs
The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.Training:Level 3 Customer Service Specialist Standard - 15-18 months Remote deliver of online webinars and in dealer working.Training Outcome:Permanent role upon successful & satisfactory completion of the apprenticeship.Employer Description:As a family-run dealership since 1946, we pride ourselves on offering a huge range of models available immediately, with specialists in both business sales and Motability.Working Hours :40-hours between 8am - 6pm Monday - SaturdaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include: Working with customers to meet their requirements and giving advice on additional parts and services Matching orders against stock items and sourcing parts, while offering competitive prices Working as a team and independently to reach set goals and KPIs Delivering fantastic customer service while remaining efficient and focused on your tasks Incoming and outgoing call handling, face-to-face transactions, and IT-based communications Managing goods in and out Working with suppliers, placing orders or returns and processing paperwork accurately Working to a high level of customer service at all times and remain courteous and police to customers Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 Level 2 Customer Service Practitioner apprenticeship standard, Standard Training will include: Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation Customer Service Advisor Bespoke Hyundai certified training Regular in dealer review and assessment visits Functional skills if needed Training Outcome:Possible permanent position for the right candidate on the completion of the apprenticeship. On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k. Employer Description:At Brayleys, we pride ourselves on offering exceptional service across every aspect of the automotive journey.
Founded in 2003, our company has grown from its roots as a family-run business to become a trusted name in the automotive sector, representing 9 leading manufacturers: Nissan, Kia, Mazda, Renault, Dacia, Hyundai, Honda, Suzuki, and Honda Bikes. With 30 locations across the North West, Midlands, and Greater London areas, we are well-positioned to meet the needs of our diverse customer base.Working Hours :Monday – Friday
8am – 5pm with a 30 min lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in Sheffield's Kiveton Park area. The position offers on-the-job training.What’s in it for you as a Customer Service Advisor: • Hourly pay rate – £13.55 per hour (salary £29,945) • Hours of work – Monday to Friday 8am - 4pm or 9am - 5pm rotating • The position is initially offered on a 2 – 3 month temporary basis, which could potentially be extended.Main duties of the Customer Service Administrator: • Manage customer inquiries and provide exceptional customer service • Perform accurate and efficient order entry, converting the customer’s requirements into the ordering software • Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs • Collaborate with team members to streamline processes and improve overall efficiency • Handle customer complaints and escalate issues as necessary to ensure swift resolution - logging, investigation, resolution and remedial actions • Manage call offs, partial shipments, and back orders until orders are completely fulfilled • Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs. Requirements of the Customer Service Advisor: • Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry • Great interpersonal skills, both written and verbal, with a professional and courteous demeanour • Working Knowledge of Windows based IT Systems • Ability to multitask and prioritise tasks in a fast-paced environment • Excellent organisational skills and attention to detail • Flexibility to adapt to changing priorities and responsibilities.If interested, please apply now!....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Salary up to £35,000 per annum
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £35,000 Bodyshop Maidenhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Welcome to Group 1 Ford Basingstoke, located on Aldermaston Road, Hampshire.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Ford test-drive, book an Ford service or MOT, value your current Ford or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.Working Hours :Monday - Friday, 8.30am - 5.30pm.
However, each of our dealers will have different requirements (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000 per annum
- 8am - 5pm Monday - Friday
- Permanent Role
I am currently working with a highly efficient and well equipped Accident Repair Centre who are now looking for an experienced Bodyshop Advisor to join their busy site in the Hook area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Hook
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Service Advisor Main Dealership Location: Yeovil
Salary: £31,000 per year basic + OTE £36,500+
Additional Bonus: £25 per service plan sold
Uncapped bonus potential
Job Type: Full-time, Permanent
Schedule: Monday to Friday, 8:00am6:00pm | 1 in 3 Saturdays required
About the Role Were looking for an experienced Service Advisor to join a busy, award-winning main dealer aftersales team. If you have a passion for delivering top-level customer service in the motor trade and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities
- Greet customers and manage their service and repair bookings
- Communicate vehicle progress updates clearly and professionally
- Explain vehicle faults and recommended repairs in a confident, easy-to-understand way
- Upsell service plans and repairs where appropriate
- Handle customer concerns to achieve positive outcomes
- Ensure a seamless, premium experience throughout the customer journey
Required Experience
- Minimum 2 years experience as a Service Advisor in a main dealership
- Strong customer service and communication skills
- Ability to work under pressure and manage multiple tasks
- Full UK Driving Licence (required)
- Right to work in the UK (required)
Benefits
- Health Cash Plan GP access, dental/optical cashback, mental health support
- Car Lease Scheme new car from £209/month
- Employee Discounts on vehicle purchase, MOT, servicing, parts and accessories
- Pension Scheme with company contributions
- Life Assurance
- 30 Days Annual Leave including bank holidays
- Cycle to Work Scheme
- Flu Vaccinations (Paid)
- Refer-a-Friend Bonus up to £2,000
- Local Discounts gyms, restaurants, and retail
- Regular Social Events team-building, nights out, etc.
- Ongoing training and clear career progression opportunities
Why Join Us? Youll be part of a respected, customer-focused dealership group with a strong reputation in the motor trade. We invest in our people and offer clear development pathways through manufacturer training and in-house support.
Apply Today If youre a confident, motivated, and experienced Service Advisor ready to progress your career, apply now to join our growing team.....Read more...
