A Customer Service Account Manager is urgently required in Great Yarmouth, Norfolk for a company that offers every other Friday off!
This exciting new job has arisen for a Customer Service Account Manager, based in Great Yarmouth, Norfolk to work for a leading design and manufacturing organisation supplying the aerospace, space & defence sectors.
The Customer Service Account Manager located in Great Yarmouth, Norfolk will be responsible for managing key customers, ensuring exceptional service delivery across the order lifecycle.
The ideal Customer Service Account Manager, based in Great Yarmouth, Norfolk will have the following experience and skills;
A background in customer service, account management or programme support role, ideally within defence, aerospace, or another regulated industry
Ability to interpret contract terms and customer documentation.
Familiarity with ERP/MRP systems and standard business software (eg. Excel, Word, PowerPoint).
This is for a company that specialise in the design and manufacture of secure communication components and systems across the defence and aerospace sectors.
APPLY NOW! For the Customer Service Account Manager job located in Great Yarmouth, Norfolk by sending a cover letter and CV to TDrew@redlinegroup.Com or by calling Tom Drew on 01582 878 848 quoting ref. THD1354. Alternatively, if this job is not suitable but you are looking for a job within Customer Service, please call for a confidential discussion.....Read more...
ServiceNow HRSD Developer
Location: Remote, USA
Rate: $65 - $75 per hour (W2 Preferred)
Job Type: Contract, 6 Months +
Our client is seeking a highly experienced ServiceNow Developer with strong functional and technical expertise in Human Resource Service Delivery (HRSD) and Customer Service Management (CSM). This role will play a key part in delivering enterprise-grade ServiceNow solutions across HR and customer-facing workflows, portal development, and systems integration.
The ideal candidate will be a hands-on developer with a deep understanding of both HR and customer service operations, and will work closely with platform administrators, ITSM teams, and business stakeholders to deliver automation, self-service portals, and streamlined case management experiences.
Key Responsibilities:ServiceNow HRSD & CSM Development:
- Design, develop, and configure ServiceNow HRSD and CSM modules (e.g., Case Management, Lifecycle Events, Agent Workspace, Portals).
- Create and enhance Employee Service Portals and Customer Service Portals using JavaScript, AngularJS, HTML/CSS, and UI Builder.
Integration Development:
- Integrate ServiceNow HRSD/CSM with third-party platforms (e.g., Workday, SAP SuccessFactors, ERP, CRM) using REST, SOAP, Integration Hub, and Flow Designer.
- Ensure data synchronization and security for business-critical processes like onboarding, offboarding, and case routing.
Workflow Automation:
- Build and maintain complex workflows, subflows, business rules, client scripts, and UI policies for seamless automation across HR and CSM domains.
Testing & Support:
- Conduct unit testing and support User Acceptance Testing (UAT).
- Provide troubleshooting support for HRSD/CSM modules, patch releases, and platform enhancements.
Documentation & Governance:
- Maintain technical documentation in line with ServiceNow best practices.
- Follow platform governance standards and contribute to ongoing improvement of development frameworks.
Key Requirements:
- 8+ years of overall IT experience, with 5+ years dedicated to ServiceNow development.
- Proven hands-on experience with ServiceNow HRSD and CSM implementations.
- Strong scripting skills in JavaScript, Glide Scripting, HTML/CSS, and AngularJS.
- Experience with REST/SOAP APIs, Integration Hub, and platform security models (ACLs, roles).
- Proficiency in designing and deploying service catalogs, approval workflows, and self-service portals.
- Strong understanding of HR processes (e.g., onboarding, lifecycle events, case management).
- Knowledge of Customer Service operations and ITIL best practices.
- Experience working in Agile teams (daily stand-ups, user stories, iterative delivery).
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) HRSD and/or CSM
IDEAL CANDIDATE PROFILE
- 5+ years hands-on ServiceNow development experience with direct exposure to both HRSD and CSM modules.
- Skilled in creating custom portals, widgets, and automated case management workflows.
- Deep familiarity with enterprise integration patterns and employee/customer service data models.
- Experience working collaboratively across HR, IT, and Customer Service departments.
- Holds relevant ServiceNow certifications (CSA, HRSD, CSM).
- Comfortable in fast-paced environments with shifting priorities and Agile development cycles.....Read more...
As Customer Service Administrator you will joining a small, busy service team. The role is based on site in Buckingham, is full time and permanent offering a salary of between £24,5000 and £26,000. Working for a highly successful business who have worked in the garage equipment sector for decades.
Purpose of the role:
Supporting the service team providing high levels of customer service, maintaining the database and administration.
Key Accountabilities of the Customer Service Administrator:
Be first point of contact for customers
Providing high levels of customer care over the phone and via email
Liaise with customers, resolving any queries quickly and efficiently
Generate system based quotes and invoices
Support with coordinating service administration
Contact customers to confirm proposed dates and obtain order numbers for scheduled work
Maintain database all customer records
Skills Required for the Customer Service Administrator:
Confident customer services skills
Methodical approach used to managing a busy workload
Administration experience within an office environment
Solid IT skills including MS Office
Excellent communications skills
Organised approach to work, able to work on multiple tasks at the same time
High levels of accuracy and attention to detail
Adaptable in a changing environment
What’s in it for you?
A salary of between £24,500 and £26,000
Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 – 4.30 with 30 min lunch
22 days hol +bank hols, increasing with service
Training, support and development
Working for a successful, established business
Private healthcare for you and your family after six month probation
....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
We are looking for a motivated and friendly individual to join our team as a Customer Service Apprentice. This is a fantastic opportunity to get hands in experience whilst working towards your level 2 Customer Service Apprenticeship qualification. You will develop confidence, communication skills, problem solving and critical thinking skills which will set you up for a great career in Customer Service.
Are you ready for the challenge?
Duties include:
Face to face interactions with our members
Cash handling
Problem solving
Membership/bookings enquiries
Administration tasks
Sales calls
Training:Customer Service Practitioner Apprenticeship Standard at Level 2.
Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment. A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.
Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1Training Outcome:
There are many opportunities for progression within Tendring District Council either as a higher level apprentice or a staff member within the Leisure Department or elsewhere.
Employer Description:Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, Essex.Working Hours :Monday - Sunday. Shift pattern, which include earlies/lates and weekends.
Working Bank holidays will also apply.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.This role will be 5 days per week in the West London office. What this business offers:
A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.Handle day-to-day customer service enquiries via phone, email and system platforms.Process orders accurately and efficiently, ensuring customers receive the right products on time.Assist in maintaining customer service metrics and updating internal systems.Gather customer feedback and flag trends or issues to the Customer Service Manager.Work closely with sales, operations and supply chain teams to resolve queries.Help monitor stock, deliveries and order flows to support a smooth customer experience.Contribute to continuous improvement by suggesting ways to enhance processes and communications.
The Ideal Customer Service Manager candidate:
Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).Excellent communication skills with a friendly, professional and proactive approach.Strong attention to detail and ability to manage multiple tasks at once.Comfortable using CRM systems, email platforms and spreadsheets.Team player who enjoys working collaboratively with other departments.Positive attitude, willingness to learn and passion for helping customers.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
Invoice Intercompany Customer
Process Intercompany Credit and Debit
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Perform administrative functions supporting customer service functions and sales order entries.
Provide monthly status of open orders and follow up with customers and Production.
Maintain record of asset delivery progress and invoicing.
Interact with Production, Buyer and Planner for follow-up of customer orders.
Resolve licensing issues received from customers and record in support database.
Maintain and improve the integrity of the data in the SAP database.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. ....Read more...
The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
Invoice Intercompany Customer
Process Intercompany Credit and Debit
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Perform administrative functions supporting customer service functions and sales order entries.
Provide monthly status of open orders and follow up with customers and Production.
Maintain record of asset delivery progress and invoicing.
Interact with Production, Buyer and Planner for follow-up of customer orders.
Resolve licensing issues received from customers and record in support database.
Maintain and improve the integrity of the data in the SAP database.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. ....Read more...
The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
Invoice Intercompany Customer
Process Intercompany Credit and Debit
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Perform administrative functions supporting customer service functions and sales order entries.
Provide monthly status of open orders and follow up with customers and Production.
Maintain record of asset delivery progress and invoicing.
Interact with Production, Buyer and Planner for follow-up of customer orders.
Resolve licensing issues received from customers and record in support database.
Maintain and improve the integrity of the data in the SAP database.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. ....Read more...
The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
Invoice Intercompany Customer
Process Intercompany Credit and Debit
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Perform administrative functions supporting customer service functions and sales order entries.
Provide monthly status of open orders and follow up with customers and Production.
Maintain record of asset delivery progress and invoicing.
Interact with Production, Buyer and Planner for follow-up of customer orders.
Resolve licensing issues received from customers and record in support database.
Maintain and improve the integrity of the data in the SAP database.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. ....Read more...
£33,000 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parkingWe are seeking a Service Coordinator to join a world-renowned, multinational automotive company supporting the service, repairs, permissions, and maintenance of works within the fire division.This service coordinator role is working with an International Vehicle Manufacturer providing effective customer service and building relationships with both internal and external customers for vehicles in transport depots, airports, MOD Sites etc.Key responsibilities for the Service Coordinator –
To supervise the maintenance and repair activities and book engineers for Civilian and Military contracts
Coordinate Engineers, manage schedules and bookings, handle breakdown requests and organise the workload of engineers
To provide effective customer service and build relationships with both internal and external customers
To action customer repair’s, maintenance and breakdowns
To manage goods in and out of Gloucester stores
Ensure all jobs are entered onto the appropriate in-house computer system
Account management for customers
What we are looking for in our Service Coordinator -
Ability to troubleshoot and work under pressure, whilst having the ability to prioritise the workload
High standards of customer service
Experience working with online and internal databases to manage works
Previous experience within a role in which you have to plan and manage works
Previous account management in some sort of capacity
Previous experience within the automotive industry is prereferral
If you are interested in this service coordinator role, please apply now or for further information please don’t hesitate to contact Grace at E3 Recruitment.If you are interested in the service coordinator role but don’t feel you match the direct requirements, please feel free to contact me directly.....Read more...
Excellent opportunity working for an established shipping company with 50 years of experience in the maritime industry. You will be part of a busy and energetic Customer Service Department, which communicates directly with our customers and other departments within Evergreen Marine (UK) Ltd. There are four customer service sections in total, each with their own unique job functions. We are currently hiring for an Apprentice to join our Customer Service Department, Export Section.
Customer Services Import - (Charges, Invoicing, Docs & ETA’s):
Import manifest production and despatch
Import cargo release via merchant, carrier or agent haulage
Import haulage booking
Invoicing
Responding to import invoice queries
Import OBL receipt
VIP customer credit control
Handling telephone enquiries
Training:Training includes:
Customer Service Practitioner at Level 2
Training Outcome:Possible position available upon completion.Employer Description:One of the largest international shipping container company in the world with a big focus on its customers as well as environment protection.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Team working,Organisation skills....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training.
All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team. Working Hours :Monday– Friday.
0830– 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Physical fitness....Read more...
Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after-care, service recovery or gaining insight through measuring customer satisfaction
Your actions will influence the customer experience and their satisfaction with your organisation
You will demonstrate excellent customer service skills and behaviours, as well as product and/or service knowledge when delivering to your customers
Training:The apprentice will be enroled onto a Level 2 Customer Service Apprenticeship and Greenlight Training Ltd will be the apprenticeship training provider.
The apprentice will need to attend the Greenlight Training centre in Plymouth for 3 consecutive days per month.Training Outcome:We would like to work with all of our apprentices after they have completed and passed their apprenticeship. We would look to take the apprentice on as a subcontractor.Employer Description:With over 12 years’ experience in the construction industry, Greenlight Training specialises in delivering construction Apprenticeships. We work closely with key employers across the West and the South West of England, helping you get the greenlight on your career.Working Hours :Monday- Friday, 9am-5pm. This will be agreed with the employer prior to commencing the apprenticeship.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.
We are looking for the next generation to work within our retail network as an apprentice, taking on the technical and life skills that will be the foundation of a rewarding career.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
A leading provider of industrial equipment is looking for an Aftersales Consultant to consult existing customers on equipment services offers.
Requirements
Sales experience, preferably in capital equipment or the manufacturing industry.
The ideal candidate will have Engineering Equipment after sales experience.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.
....Read more...
The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.
Key Responsibilities
Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work
Diagnose and repair equipment using hand tools, diagnostic software, and blueprints
Build strong customer relationships and act as a trusted technical contact
Work closely with Service Desk, Sales, and Operations to share insights and drive improvements
Report on completed work orders and ensure accurate records in CRM systems
Skills and Experience
Experience in a service or field-based technician role
Strong customer service and communication skills
Ability to troubleshoot and solve technical problems
UK driving licence and willingness to cover nationwide sites....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a Level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House- Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Aftersales Manager
Location: Bromley
Salary: Competitive
We are recruiting an experienced Aftersales Manager to lead a high-performing automotive aftersales department in Bromley. This role is responsible for the full management of service, workshop, and parts operations, ensuring excellent customer satisfaction, strong financial performance, and effective team leadership.
This position suits an Automotive Aftersales Manager, Service Manager, or Workshop Manager ready to take full responsibility for aftersales performance within a fast-paced automotive environment.
Key Responsibilities
- Full management of the automotive aftersales department
- Lead service advisors, vehicle technicians, workshop controllers, and parts teams
- Drive aftersales performance including service, parts, and labour sales
- Manage productivity, efficiency, and profitability within the workshop
- Monitor KPIs, budgets, and departmental targets
- Analyse performance data and implement improvement plans
- Maintain high levels of customer satisfaction and service standards
- Ensure compliance with health and safety and operational processes
- Recruit, coach, train, and develop aftersales team members
Skills and Experience Required
- Proven experience as an Aftersales Manager, Service Manager, or similar automotive management role
- Strong knowledge of automotive aftersales operations and the motor trade
- Experience managing workshop performance, technicians, and service advisors
- Ability to lead, motivate, and influence teams
- Strong organisational and time management skills
- Confident using aftersales systems and performance reporting
- Customer-focused mindset with strong communication skills
Whats on Offer
- Competitive salary
- 33 days annual leave including bank holidays
- Company pension scheme
- Automotive discounts on vehicles, servicing, and parts
- Retail and lifestyle discounts
- Cycle to work scheme
- Flexible and family-friendly working options
- Employee wellbeing support and assistance programmes
- 24 hour access to healthcare professionals
- Paid volunteering day
- Share purchase plan
- Refer a friend reward scheme
- Ongoing training, development, and career progression
If you are an experienced Aftersales Manager in Bromley or a Service Manager looking to step up, apply today to progress your automotive career.....Read more...
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.Why Apply?• You love engaging and talking with people• A vital, in demand role that will give you future opportunity to progress• A supportive team committed to your growth• A nationally recognised qualification• Top class trainingAbout You:• Positive and friendly attitude • People person who loves working and communicating with their team and customers • Passionate and motivated• Committed to delivering exceptional customer serviceIf you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step. Application is simple and quick, apply today!Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Haydock Commercials are an independently owned Scania dealer and a provider of quality used trucks in the North West of England and North Wales.Haydock supply and service a wide range of high quality pre-owned Scania vehicles of all specifications and ages with specialist Technicians at their Preston, Warrington, Widnes, Ellesmere Port and Deeside sites who are highly qualified to keep your vehicle on the road.Working Hours :Monday- Friday 8am- 4:30pmSkills: Communication skills,Motivated,Passionate,Problem solving....Read more...
Customer Service AdvisorSalary : £28k pa Acton, west London W3 – full time office basedHours: 9am to 5pm daily (some flexibility in finish time may be available to support local candidates with school/childcare commitments.)You must be eligible to work in the UKCompany Overview:Esska Shoes is a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes. We are looking for a dedicated and experienced Customer service Advisor to join our team and contribute to our continued success.Role Overview:Esska Shoes is seeking a dedicated and experienced Customer Service Advisor to join our team. As the first point of contact for our valued customers, you will manage communications via email, telephone, and Instagram, ensuring exceptional service across all channels. In addition to your digital responsibilities, you will also serve customers in our Esska shop, providing a seamless in-person experience. Proficiency in using Gorgias or a similar (e.g. Zendesk, etc) inbound ticketing and message tool is essential for this role.Additionally, you will assist the wider operations team with certain projects such as maintaining a database of product returns, assisting stock takes, liaising with the warehouse and pick/pack team and generating reports based on customer satisfaction/ product requests and feedback.Key Responsibilities but not limited to:-This is an overview of the role and other task will be required. The role reports to the Operations Manager
Act as the initial point of contact for all customer communications, including email, telephone calls, and Instagram messages.Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Utilize the Gorgias inbound message tools to manage and track customer interactions efficiently.Utilize Shopify and SWAP returns to track customer purchases and returns.Assist in the Esska shop as needed, offering product knowledge, helping customers find their perfect fit, and processing transactions.Maintain a positive and professional attitude, ensuring each customer feels valued and heard.Collaborate with other team members to continuously improve customer service processes and strategies.Stay updated on Esska’s product offerings, promotions, and policies to provide accurate information to customers.Handle customer complaints with empathy and escalate issues to higher management when necessary.
Qualifications/skills:
Proven experience in a customer service role, preferably within the retail or fashion industry.Familiarity with Gorgias or similar inbound message tools is mandatory.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-centric mindset.Ability to multitask and manage time effectively in a fast-paced environment.Friendly, approachable, and professional demeanour.Strong IT skills. Especially Gorgias (or similar), Saas platforms and Microsoft Excel/Google Sheets.Additional qualifications in customer service or related fields are a plus.
Personal Attributes:
Detail-oriented with a focus on accuracy and efficiency.Strong communication and interpersonal skills.Proactive and self-motivated with a hands-on approach.Ability to work collaboratively with cross-functional teams.Commitment to continuous improvement and operational excellence.
What We Offer:
Competitive salary.Opportunity to work with a passionate and dedicated team.A dynamic work environment.
If you are a results-driven operations professional with a passion for excellence and a desire to make a significant impact, we would love to hear from you. Please submit your resume and cover letter by return. You must be eligible to work in the UK INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.Why apply?:
You love engaging and talking with people
A vital, in demand role that will give you future opportunity to progress
A supportive team committed to your growth
A nationally recognised qualification
Top class training
About you:
Positive and friendly attitude
People person who loves working and communicating with their team and customers
Passionate and motivated
Committed to delivering exceptional customer service
If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step. Application is simple and quick, apply today!Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Haydock Commercials are an independently owned Scania dealer and a provider of quality used trucks in the North West of England and North Wales.Haydock supply and service a wide range of high quality pre-owned Scania vehicles of all specifications and ages with specialist Technicians at their Preston, Warrington, Widnes, Ellesmere Port and Deeside sites who are highly qualified to keep your vehicle on the road.Working Hours :Monday - Friday, 8.00am - 4:30pm.Skills: Communication skills,Motivated,Passionate,Problem solving....Read more...
In this role, you???ll handle customer questions, provide product details, troubleshoot issues, and deliver excellent support. A passion for cars and experience in customer service are essential.
Responsibilities
Use your automotive knowledge or experience to support customers.
Communicate clearly, both in writing and on the phone.
Apply your customer service background.
Use logical thinking to solve problems.
Work with a positive, team-oriented approach.
Hold a valid, clean UK driving license.
Key Skills
Proven experience in customer support, especially in tech or automotive.
Familiarity with vehicle data collection methods.
Knowledge of product testing methods and tools.
Basic electronics knowledge.....Read more...
