Customer Relations Lead – QSR IndustryLocation: Hybrid / London-based Salary: Up to £40,000 + 10% Annual BonusAbout the Role:We are seeking a passionate and experienced Customer Relations Lead to join a growing team within the Quick Service Restaurant (QSR) sector. This role is pivotal in ensuring that every customer interaction reflects the brand's commitment to quality and high standards of service.As the bridge between customers and internal teams, you will play a key part in delivering exceptional service, resolving complaints with professionalism, and driving improvements that enhance the overall customer experience. Working closely with senior leadership, your proactive approach will help shape our customer service strategy and contribute to brand loyalty.Key Responsibilities:
Handle and resolve customer complaints swiftly and professionally, maintaining the brand's reputation and ensuring customer trust.Establish and maintain effective communication channels between customers, internal teams, and management, ensuring smooth service delivery.Track and analyse customer feedback to identify trends and implement improvements that elevate service quality.Uphold and communicate brand standards across all customer touchpoints, ensuring consistency and quality.Work closely with the wider team to maintain high levels of customer satisfaction and loyalty.Identify gaps in service processes and recommend practical solutions to streamline customer interactions and enhance efficiency.
What We’re Looking For:
Proven experience in a centralised customer service environment, ideally within the hospitality or QSR sector.Expertise in complaint handling, with the ability to manage challenging conversations with professionalism and empathy.Strong communication and organisational skills, capable of managing multiple priorities effectively.A proactive mindset with a solution-focused approach to resolving issues swiftly.Ability to thrive in a fast-paced, high-volume environment, maintaining composure and delivering high standards of service.Familiarity with customer feedback systems and CRM platforms is advantageous.
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Customer Relations Lead – QSR IndustryLocation: Hybrid / London-based Salary: Up to £40,000 + 10% Annual BonusAbout the Role:We are seeking a passionate and experienced Customer Relations Lead to join a growing team within the Quick Service Restaurant (QSR) sector. This role is pivotal in ensuring that every customer interaction reflects the brand's commitment to quality and high standards of service.As the bridge between customers and internal teams, you will play a key part in delivering exceptional service, resolving complaints with professionalism, and driving improvements that enhance the overall customer experience. Working closely with senior leadership, your proactive approach will help shape our customer service strategy and contribute to brand loyalty.Key Responsibilities:
Handle and resolve customer complaints swiftly and professionally, maintaining the brand's reputation and ensuring customer trust.Establish and maintain effective communication channels between customers, internal teams, and management, ensuring smooth service delivery.Track and analyse customer feedback to identify trends and implement improvements that elevate service quality.Uphold and communicate brand standards across all customer touchpoints, ensuring consistency and quality.Work closely with the wider team to maintain high levels of customer satisfaction and loyalty.Identify gaps in service processes and recommend practical solutions to streamline customer interactions and enhance efficiency.
What We’re Looking For:
Proven experience in a centralised customer service environment, ideally within the hospitality or QSR sector.Expertise in complaint handling, with the ability to manage challenging conversations with professionalism and empathy.Strong communication and organisational skills, capable of managing multiple priorities effectively.A proactive mindset with a solution-focused approach to resolving issues swiftly.Ability to thrive in a fast-paced, high-volume environment, maintaining composure and delivering high standards of service.Familiarity with customer feedback systems and CRM platforms is advantageous.
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Customer Service Executive needed.
Standard days, Monday to Friday, from £26,000 per year ( starting company has career progression plan for further salary improvements). Permanent position, 22 holidays + bank holidays, working for a specialist vehicle conversion company who are looking for enthusiastic and driven individual to add to there current team.
The Customer Service Executive role is based in Morley
The duties of the Customer Service Executive role are:
Answering queries and complaints
Providing quotes
Ensuring the issue has been logged and actioned
Load new customer accounts on the CRM database
General administrative duties
Strong communication over the telephone and email
Update and maintain records
The ideal candidate for Customer Service Executive role would come from a customer-based background and may have worked in a manufacturing or engineering setting. The purpose of the role is to provide support and provide strong communication between potential and existing customers to ensure the quality of service is exceptional.
What the Customer Service Executive role offers:
22 days holiday + bank holidays
Company pension scheme
Loyalty and performance bonus
Company events
Free on-site parking
Full-time permanent position
If you are interested in the Customer Service Executive role, please APPLY or give Maisie Cope a call at E3 Recruitment.....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry. This permanent role offers salary range of £25,000 - £30,000 (DOE) and benefits.
As a Customer Service Coordinator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.
You will be responsible for:
? Deliver outstanding customer service with empathy and understanding.
? Promptly and efficiently address customer enquiries.
? Act as the primary contact for customers via phone and email.
? Accurately update order statuses within the laboratory asset management database.
? Adhere to ISO17025 and ISO9001 accreditation processes.
? Perform preliminary quality assurance and contract review tasks for work order approvals.
? Assist the Logistics department in meeting customer delivery needs.
? Contribute proactively to continuous improvement efforts.
What we are looking for:
? Previously worked as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive or in a similar role.
? Possess customer service experience, preferably in a technical environment.
? Ideally, have technical knowledge and experience in preparing technical documents and requirements
? Skilled in Microsoft 365 apps, especially Outlook.
? Customer-focused with excellent communication skills.
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. ....Read more...
CUSTOMER SERVICE ADVISOR – BEAUTY BRAND LUTON UP TO £30,000 + PROGRESSION + HYBRID
THE OPPORTUNITY: Get Recruited are working with a highly successful beauty brand in the Luton area who are looking for a Customer Service Advisor to join their expanding team. You’ll be supporting customers with queries as well as managing engagement and queries on social platforms. As the brand are expanding, there’s plenty of opportunity for growth and development in the role. If you are a Customer Service Administrator, Customer Service Assistant, Customer Success Administrator, Sales Administrator or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!THE CUSTOMER SERVICE ADMINISTRATOR ROLE:
Supporting the operations team with day to day administrative tasks
Ensuring customer enquiries are answered promptly
Managing comments and queries in online groups and on social media
Handling emails and calls from customers
Updating the company database and making sure all records are up to date
Supporting the sales and marketing team with administrative tasks
Helping to prepare reports
Identifying areas to further support clients
THE PERSON:
We’re looking for a candidate from a Customer Service Administrator, Customer Service Assistant, Customer Success Administrator, Sales Administrator or similar.
An excellent communicator with the confidence to handle a variety of tasks within a busy department
A proactive individual with a supportive nature to ensure clients receive a smooth-running service
Detail orientated and a keen eye for detail
Must be computer literate with MS Word, Excel and Outlook
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Role: Customer Service Advisor (German Speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (German speaking) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be German-speaking.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved).
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- German native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this German-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77688
Division: Commercial Division
Job Role: Customer Service Advisor (German speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (Spanish speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Spanish speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Spanish speaker.
Benefits
- Monthly Commission.
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Spanish native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Spanish-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77755
Division: Commercial Division
Job Role: Customer Service Advisor (Spanish speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (French speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (French speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a French speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- French native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this French-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77788
Division: Commercial Division
Job Role: Customer Service Advisor (French speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (Swedish speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Swedish speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Swedish speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 2 days in the office Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Swedish speaking Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Swedish native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Sweidsh-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77920
Division: Commercial Division
Job Role: Customer Service Advisor (Swedish speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (Italian speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Italian speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be an Italian speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Italian native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Italian-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77887
Division: Commercial Division
Job Role: Customer Service Advisor (Italian speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (Dutch speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Dutch speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Dutch speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Dutch native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Dutch-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77821
Division: Commercial Division
Job Role: Customer Service Advisor (Dutch speaker)
Location: Bournemouth
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Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
Salary for the Customer Service Advisor:£26,000 - £27,000 Dependant on experience and to be reviewed after 3 month probation periodAdditional bonus structure dependant on department performanceThe Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of the Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:Full TimeMonday-Friday, 8AM-5PMMust work one out of three Saturdays, 9AM-1PMIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV tocommercial@tudoremployment.co.uk.Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry. This permanent role offers salary range of £25,000 - £30,000 (DOE) and benefits.
As a Customer Service Coordinator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.
You will be responsible for:
* Deliver outstanding customer service with empathy and understanding.
* Promptly and efficiently address customer enquiries.
* Act as the primary contact for customers via phone and email.
* Accurately update order statuses within the laboratory asset management database.
* Adhere to ISO17025 and ISO9001 accreditation processes.
* Perform preliminary quality assurance and contract review tasks for work order approvals.
* Assist the Logistics department in meeting customer delivery needs.
* Contribute proactively to continuous improvement efforts.
What we are looking for:
* Previously worked as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive or in a similar role.
* Possess customer service experience, preferably in a technical environment.
* Ideally, have technical knowledge and experience in preparing technical documents and requirements
* Skilled in Microsoft 365 apps, especially Outlook.
* Customer-focused with excellent communication skills.
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Deliver excellent customer service through various channels
Handle customer queries, requests, and complaints professionally and efficiently
Learn and maintain product/service knowledge to provide accurate information
Support the team with general administrative duties (data entry, filing, updating records)
Maintain a positive and professional attitude at all times
Training:
Your training will be delivered by Next Level Training. We can also support with functional skills if required
Training Outcome:
This apprenticeship can lead to a career in customer service and beyond
You could go on to complete your level 3 customer service upon completion
Employer Description:Next Level Training are the business development group for Reflections Training Academy. We offer government-funded apprenticeships in Business Administration, Customer Service, Management, Marketing and HR. As well as Study Programmes in Business Administration and Employability Skills.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,Customer care skills....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k
Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30-minute lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Salary up to £36,000 per annum
- Monday - Friday 8am - 5pm
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Billingford area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within the role in an accident repair centre.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Billingford
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Customer Service Practitioner level 2 qualification.
An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
Your customer interactions may cover a wide range of situations and can include: face-to-face, telephone, post, email, text and social media
Training:
You will not need to attend college campuses to complete this apprenticeship
Training Outcome:
To progress within the business to a full-time position or to a higher level apprenticeship
Employer Description:NSDT is a voluntary organisation and registered charity managed by local people for local people. Originally set up in 1988 to provide housing regeneration in North Smethwick, our focus now includes economic and social regeneration where we aim to make a real and positive contribution to the lives of people in North Smethwick.Working Hours :35 hours weekly.
Travel Pass available (Subject to T’s & C’s).
25 days annual leave pro rata.
Company training programme.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative....Read more...
Customer Service Administrator Derby Contract Type: 4-Month Fixed-Term (Maternity Cover) Salary: £25,500 per annum (pro rata) Location: Derby Hours: 8.30- 17.00 Monday-Friday Overview: We are seeking a proactive and professional Customer Service Administrator to join our team on a 4-month fixed-term contract to cover maternity leave. This key front-facing role involves general office support, reception duties, and ensuring a welcoming and efficient front-of-house experience for all visitors and clients. Key Responsibilities of our Customer Service Administrator:
Act as the first point of contact for all visitors, providing a friendly and professional front-of-house service
Manage incoming calls and direct enquiries appropriately
Handle general tasks such as filing, data entry, and document management
Support internal teams with scheduling, correspondence, and day-to-day office tasks
Monitor and respond to general email enquiries
Maintain a tidy and organized reception and office area
Manage incoming and outgoing post and deliveries
Support with the coordination of meetings, including room bookings and refreshments
Requirements of our Customer Service Administrator:
Previous experience in a customer service or administrative role
Excellent verbal and written communication skills
Confident and professional telephone manner
Strong organizational and multitasking abilities
Proficient in Microsoft Office (Word, Excel, Outlook)
Friendly, reliable, and able to work both independently and as part of a team
Desirable experience of our Customer Service Administrator:
Experience in a receptionist or front-of-house position
Familiarity with booking systems or CRM tools
....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
Customer Service and Hospitality Duties:
Greet guests and ensure they receive a warm and professional welcome.
Take orders and serve food and beverages with excellent customer service.
Assist with breakfast, brunch, lunch and dinner services.
Process payments and operate the till.
Set tables and ensure they are prepared for the next guests.
Keep service areas clean, organised and well-stocked.
Communicate with kitchen staff regarding allergies, food requirements, complaints or order changes.
Assist with kitchen duties as requested by the Chef Trainer and Sous Chef.
Maintain health and safety, hygiene and food safety standards at all times.
Clean and tidy tables, crockery, cutlery, glassware and dispose of waste appropriately.
Assist with organising and delivering events.
Support students on work placement with their learning and development.
Any other duties as requested by the Hospitality Coordinator.
This post is required to be flexible in relation to hours of work to suit service needs.
Customer Service, Administration and Training Support Duties:
Assist the Training Coordinator in handling customer enquiries, bookings and reservations.
Support the team by responding to customer queries via telephone, email and in person.
Help maintain accurate customer records, feedback logs and service reports.
Assist with promoting training offers and events to enhance customer engagement.
Gather customer feedback to help improve service quality and overall experience.
Support with stock management and ordering supplies to ensure smooth service operations.
Assist in creating a welcoming atmosphere by ensuring the training centre area is well-presented and organised.
Contribute to the overall efficiency of customer service operations by completing various administrative tasks as required.
Support the Training Coordinator in setting up and preparing rooms for training courses.
Assist with organising training materials, resources and schedules for courses.
Any other duties as requested by the Training Coordinator.
Training:
Delivery of the apprenticeship will take place in the place of employment, you will not be required to attend day-release classes at Bishop Auckland College.
Full, on the job training will be provided by the employer.
Training Outcome:To be discussed at interview.Employer Description:Bishop Auckland College originated in 1993 and has a long and proud history as a very successful former technical college serving the mining, engineering and manufacturing industries. The College
has evolved with the changing time and is now diversifying in order to respond to areas of specific need with highly specialist provision. Hence, the Bishop Auckland College Group is made up of a number of organisations, at varying stages of development; these are all connected by a shared mission, ethos and set of core values and offer students exceptional opportunities for progression and employment.Working Hours :Tuesday - Saturday, 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Good interpersonal skills,Efficient,Enthusiastic,Highly motivated,Reliable and punctual....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Our Customer Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business - front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.Why Apply?Throughout your apprenticeship, you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry. About You:We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday 8am - 4:30pm.Skills: Communication skills,Motivated,Team working....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Our Customer Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business - front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.Why Apply?Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry. About You:We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday 8am - 4:30pm.Skills: Communication skills,Motivated,Team working....Read more...
Your duties will include:
Customer relationship management
First point of contact for customer enquiries
Liaising with suppliers
Maintaining accurate records including customer databases
Processing customer orders and invoices
Implementation
Horticultural/woodland forestry team: Seasonal (December – March) supporting outdoors with re-planting and moving of trees to customer locations
Scheduling and delivering products to customers
General Office Administration: Updating the company’s social media and website platforms
Any other duties as required
Training:Customer Service Practitioner Standard. Workplace delivery and a structured scheme of work. Training Outcome:Potential position upon completion of the apprenticeship Employer Description:Tree Shop Ltd specialise in producing an extensive range of native broadleaved, conifer woodland trees, shrubs, hedging plants, arboretum, parkland and garden trees along with a comprehensive range of tree guards and accessories, mainly through online marketing. We have 3 different product lines – ornamental and garden, design and supply of optimal shelterbelts (OSB), and local firewood, all integrated within the same customer service profile.
Customer service is at the heart of all we do. Exceptional customer service is delivered through building strong and lasting relationships.Working Hours :9am -3:30pm
(Days to be confirmed)
32.5 minimum hours, additional hours on seasonal basisSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
