We are seeking a Customer Service Administrator to join a leading Chemical Manufacturer based in West Yorkshire, on a fixed term contract for 12 – 14 months. This is an exciting opportunity for a Customer Service Administrator to become part of an established team, where the focus is on delivering an outstanding customer experience.
As the Customer Service Administrator , you will act as the first point of contact for customers, handling enquiries with professionalism and efficiency. You will support day to day administrative processes, ensuring orders are managed seamlessly and that every customer interaction exceeds expectations.
Key Responsibilities for Customer Service Administrator :
Manage customer orders from enquiry through to completion, ensuring smooth communication at every stage.
Handle queries, complaints, and order updates, following company protocols to maintain accuracy and compliance.
Process customer orders, apply costs correctly, and create all necessary documentation packs.
Provide clear information on stock availability, transport options, and pricing details.
Maintain accurate records, follow procedures, and ensure databases are up to date to minimise errors and protect revenue.
Produce invoices and where appropriate credit notes for customer orders and returns.
Set up of new customer accounts.
Experience Required Customer Service Administrator :
Experience in a Customer Service Administrator role within a fast-paced environment.
Strong communication skills, with confidence both over the phone and through email.
Solid knowledge of order processing, documentation, logistics, and order book management.
Excellent attention to detail and the ability to follow company procedures precisely when processing customer orders.
If you have the skills and experience to thrive as a Customer Service Administrator , we’d love to hear from you. Apply directly via the link below!....Read more...
Temporary Service Advisor / Customer Support Main Dealership, Bristol
- Location Main Dealership Bristol
- Contract Temporary 40 hours per week, Monday to Friday, 8:00am 5:00pm
- Pay £12.98 £13.00 per hour (depending on experience)
Were looking for a friendly, professional, and organised individual to join our team on a temporary basis at our busy main dealership in Bristol.
This is a fantastic opportunity for someone with strong customer service or administration experience who thrives in a fast-paced environment.
Key Responsibilities
- Be the first point of contact for customers face-to-face and over the phone
- Manage enquiries, bookings, and service updates
- Provide efficient administrative support to the service team
- Accurately process paperwork and service documentation
- Deliver excellent customer care at every stage
Skills & Experience
- Background in customer service, administration, or service advising (automotive preferred, not essential)
- Confident communicator with strong interpersonal skills
- IT literate and quick to pick up new systems
- Organised, detail-focused, and able to multitask effectively
- Professional, positive, and customer-focused approach
If youre enthusiastic, reliable, and enjoy delivering excellent service, wed love to hear from you!
Apply now by sending your CV and availability.....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£25400 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months....Read more...
Are you looking for a role with variety, responsibility, and teamwork at it's core? Would you like to support customers and colleagues while developing valuable skills in a fast-paced environment? Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.They are recruiting for a role as Service & Sales Support person, to assist customers and engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of products. As part of the service team, you will also be assisting the sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.Essential Information:Hours of work - Monday to Friday 08:30 - 17:00 with unpaid 30-minute break for lunch.Holiday - 22 days, plus bank holidays (per full holiday year).Office Based - Lowestoft (Suffolk).Key Tasks will include:
Arrange our engineers to attend service calls on customer's units where requiredArrange correct service components in relation to service callsProvide technical support to the customerProvide technical support to the service engineersFulfil customer requestsMaintain our NAV system closing service calls / process the relevant paperworkUse our Salesforce system on a day-to-day basisGood communication and reporting with team, service providers, and overseas partnersProcess incoming sales orders and sales return ordersCheck sales orders on NAV system for accuracy prior to confirmation to customerFollow Adande's customer journey process
You will need to:
Have a "passion" for producing first class customer serviceBe Health and Safety focusedGood communication skills with our team, customers, engineers, partners and managers.Show you are reliable and can work diligentlyHelp develop a teamwork approach, whilst maintaining your individual responsibilitiesDemonstrate an in-depth knowledge of all Adande productsBe reliable and diligentCreate effective working relationships with service providersProvide good customer service with the customer 'in mind'Be able to work as part of a team across multiple departmentsBe comfortable working in a high paced environmentIdeally have basic Excel experience, although this is preferred but not essential
How to Apply:If you are interested in this role and would like to learn more please attach your CV to the link provided.....Read more...
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
Salary for the Customer Service Advisor:£26,000 - £27,000 Dependant on experience and to be reviewed after 3 month probation periodAdditional bonus structure dependant on department performanceThe Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of the Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:Monday-Friday, 8am-5pmMust work one out of three Saturdays, 9AM-1PMIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV tocommercial@tudoremployment.co.uk.Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000 per annum
- 23 Days Holiday + Bank Holidays
- Permanent Role
- Mon to Fri only
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Leatherhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Leatherhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000 per annum
- 8am - 5pm Monday - Friday
- Permanent Role
I am currently working with a highly efficient and well equipped Accident Repair Centre who are now looking for an experienced Bodyshop Advisor to join their busy site in the Hook area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Hook
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard.
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1Training Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k
Employer Description:Originally established in 2003 as West Riding Motor Group, we quickly began to build a trusted, family-run company that customers can rely on. We have partnered with some of the world’s largest motor manufactures including Toyota, Lexus, MG & Hyundai.
At West Riding, we understand the importance of giving back to the local community and be “Admired Locally”. Our retailers currently support local schools in Blackburn and Burnley, charities in Farnworth and fundraising events across Greater Manchester. It is through these activities that we build relationships with our customers.
We aim to employ like-minded people who want to deliver a superior level of customer service and look for innovative ways to improve our offering. As such, we have built a dedicated and friendly team who will always go the extra mile.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30-minute lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus.
You will be responsible for:
? Managing customer bookings and providing timely updates on vehicle progress
? Processing work authorisations and ensuring accurate invoicing
? Maintaining vehicle records and service history efficiently
? Overseeing workshop diary to optimise capacity and utilisation
? Ensuring all post-service follow-ups are completed and customer satisfaction is maintained
? Coordinating MOT bookings and verifying test documentation
? Ordering parts and arranging sub-contracted work where necessary
? Supporting overall service operations to enhance the reputation of the organisation
? Promoting additional workshop services and repairs where appropriate
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator
? Proven experience in an automotive service environment.
? Possess experience working with either HGV or light commercial vehicles.
? Basic technical knowledge of commercial vehicles.
? Strong customer service and communication skills.
? Ability to multitask in a fast-paced environment.
? Strong organisational and administrative skills with attention to detail
Shifts:
? Monday - Friday:9am - 6pm
? 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)
What's on offer:
? Competitive salary
? Annual bonus based on performance
? Generous annual leave including bank holidays,
? Cycle-to-work scheme
? Free on-site parking
? Personal accident cover
? Corporate uniform
? Referral bonus
? Pater....Read more...
As Customer Service Administrator you will joining a small, busy service team. The role is based on site in Buckingham, is full time and permanent offering a salary of between £24,5000 and £26,000. Working for a highly successful business who have worked in the garage equipment sector for decades.
Purpose of the role:
Supporting the service team providing high levels of customer service, maintaining the database and administration.
Key Accountabilities of the Customer Service Administrator:
Be first point of contact for customers
Providing high levels of customer care over the phone and via email
Liaise with customers, resolving any queries quickly and efficiently
Generate system based quotes and invoices
Support with coordinating service administration
Contact customers to confirm proposed dates and obtain order numbers for scheduled work
Maintain database all customer records
Skills Required for the Service Administrator:
Confident customer services skills
Methodical approach used to managing a busy workload
Administration experience within an office environment
Solid IT skills including MS Office
Excellent communications skills
Organised approach to work, able to work on multiple tasks at the same time
High levels of accuracy and attention to detail
Adaptable in a changing environment
What’s in it for you?
A salary of between £24,500 and £26,000
Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 – 4.30 with 30 min lunch
22 days hol +bank hols, increasing with service
Training, support and development
Working for a successful, established business
Private healthcare for you and your family after six month probation
....Read more...
Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
Understand and follow internal policies and procedures, including any complaints processes and digital media policies
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Understand and uphold appropriate legislation and regulatory requirements
Use systems, equipment and technology to meet the needs of the customers
Monitor customer service levels
Establish facts that enable the creation of a customer-focused experience and appropriate response
Build trust with a customer
Understand the products or services that are available from the organisation and keep up to date
Use appropriate communication methods, depending on the task and environment
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
Demonstrate patience and calmness
Understand the customer’s point of view
Use appropriate signposting or resolution to meet customer needs and manage expectations
Maintain informative communication during service recovery
Take ownership of keeping service knowledge and skills up to date
Consider personal goals and propose development opportunities
Act on and seek feedback to develop or maintain personal service skills and knowledge
Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
Treat customers as individuals to provide a personalised customer service experience
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Training:Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work.
Student to complete an Intermediate Technical Certificate as a Customer Service Practitioner Level 2.
Functional skills if required.Training Outcome:Possible progression opportunities.Employer Description:We are an outstanding further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies.
Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.Working Hours :37.5 Hours per week. Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
An exciting opportunity has arisen for a Field Service Engineer, based in the South East of England to work for a company delivering industry leading IoT solutions.
The Field Service Engineer, based in South East England, will report into the Technical Operations Manager and will be required to operate with a high degree of autonomy whilst working against pre-defined work schedules.
Key Responsibilities and Accountabilities
Installation and corrective maintenance of all company Leisure products on customer sites in accordance with agreed service level agreements.
Develop strong relationships with key personnel at customer sites (Owners / General Managers / Sales Managers / Administrators / Security Teams).
Proactively manage weekly schedules ensuring that customers are delivered the optimum service.
Identification, survey installation and maintenance of infra-structure on new and existing customer sites.
Provide national emergency breakdown cover.
The Field Service Engineer, in South East UK will be willing and able to undertake extensive travel within the UK, therefore a current driving license that is valid in the UK is essential.
APPLY NOW for the Field Service Engineer Job opportunity based in South East England by sending your CV to rdent@redlinegroup.Com.....Read more...
Service & Installation Engineer – Generators & Load Banks
Are you a Service & Installation Engineer actively looking for a new role? Our client specialises in power generation and load bank systems, offering you the chance to work on advanced equipment in the field and on customer sites.
Responsibilities of this Service & Installation Engineer job based in Stamford:
Carrying out installation, commissioning, servicing and maintenance of load banks and generators across a variety of customer sites.
Working hands-on with both mechanical and electrical systems to ensure equipment is running safely and efficiently.
Diagnosing and troubleshooting technical issues, providing practical solutions to minimise downtime.
Completing installation documentation, service reports and following Standard Operating Procedures.
Supporting continuous improvement activities, feeding back insights from the field to help improve product reliability and performance.
Key requirements for this Service & Installation Engineer job in Stamford:
Demonstratable hands-on experience servicing, installing, or commissioning generators, load banks, or other electromechanical equipment.
Strong mechanical and electrical knowledge with proven practical skills.
Ability to interpret technical drawings, wiring diagrams, and service documentation.
Flexible to travel and work on customer sites when required.
To apply for this Service & Installation Engineer job in Stamford, please email NDrain@redlinegroup.Com
Or call Nick on 01582878828 / 07961158760....Read more...
Develop professional communication skills—handling customer emails, phone calls and internal updates
Support order processing, logistics coordination and follow-ups
Maintain accurate records and help manage filing systems
Assist with creating reports using Excel and SAP
Learn to prioritise and organise workloads in a fast-paced environment
Help resolve customer queries and support the delivery of key business KPIs
Training Outcome:After passing the apprenticeship, the right candidate will progress within E-Service to become a Customer Service Administrator. Employer Description:Founded in 2004, E-Service (Europe) Ltd is Europe’s leading independent provider of technical support, spare parts, and repair services to the Gaming, Amusement, Retail and Vending industries. From our UK headquarters and service centres across Europe, we help customers keep their machines running efficiently and profitably.Working Hours :Monday to Friday 08:30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Patience....Read more...
Apprentices will be supported from day 1 and will be assigned an office manager for mentoring
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues
You will gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
You will be responsible for all communication triaging and ensure jobs are allocated correctly and engineers are assigned the correct information
You will update customers on their bookings and be that customer facing person for the business
Training:
Customer Service Level 3 Apprenticeship Standard
Skills for Security will deliver the apprenticeship training, remotely, twice a month
You will be required to complete all training tasks allocated during your apprenticeship
You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete
The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your administrative role with our office manager
You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies
Training Outcome:
You will be a qualified Customer Service specialist, progression may be available within the office
Employer Description:PARFAS utilise the latest thinking and technology to create and install security systems that are commensurate with current and emerging risks. Our all-encompassing customer journey begins by providing the best possible advice that meets the client’s requirement and mitigates the current and emerging threats.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Organisation skills,Customer care skills....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared.
Our Parts Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business - front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.
Why Apply?Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry.
About You:We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training, and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Established in 1983, Keltruck Ltd is the largest independent Scania dealer in Europe with 18 depots across the Midlands and South Wales. The company, founded by Chris Kelly, is today managed by an experienced team of executive directors with several decades worth of experience within the road transport industry and the Scania U.K. network between them.Working Hours :Monday - Friday between 8am - 4:30pm.Skills: Communication skills,Organisation skills,Problem solving skills....Read more...
Responding to customer queries via email, phone & live chat
Processing orders & aftersales support
Tracking customer service tickets
Assisting with social media and online reviews
Helping maintain excellent customer satisfaction
Learning product knowledge to advise customers confidently
Training:
All training will be done in the work place ran by Wigan and Leigh College
The apprentice will work towards the Level 2 Customer Service Practitioner qualification
Training Outcome:
On successful completion, there is potential for a permanent full-time role as a Customer Service Executive, with further progression into sales, marketing, or technical support within the business.
Employer Description:Cacti PCs Ltd is one of the UK’s fastest-growing custom gaming PC companies, delivering high-performance, great-value systems with next-day delivery and a 3-year warranty. Based in Runcorn, we are a young, ambitious business passionate about technology, customer care, and building a trusted gaming brand.Working Hours :Monday – Friday, 8:30am – 4:30pm (1-hour unpaid lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
Duties include:
Answering incoming enquiries
Accurate data inputting
Maintain and update spreadsheets regularly
Provide quotes for work to be completed by the engineer (training provided)
Liaising with suppliers, booking in jobs
Providing excellent customer care
Filing gas certificates
Maintaining an accurate calendar to co-ordinate engineers and their appointments
Emailing engineers
Any other ad hoc office duties as required
The company provides a maintenance function for new-build houses and properties that are managed by lettings agents. The candidate most suited to the role would be confident in their ability and willing to work hard and succeed. Continual professional development will be of great value to the potential apprentice. Excellent organisational skills are required, an ability to manage your own workload, attention to detail and a desire to be a valuable part of this fluid team in a fast-paced and rewarding work environment. Long term progression is also offered.Training:Full training and support will be provided. Work full-time and achieve a professional qualification as Customer Service Practitioner Level 2. The applicant can progress to Customer Service Specialist Level 3 Apprenticeship. Apprenticeship training will be work-based with monthly visits from a tutor and the support of the employer.Training Outcome:Based on the applicant's willing nature to work hard and progress, apprenticeship training as Customer Service Specialist Level 3 professional qualification will also be offered. Pay review will be conducted with a view to increasing the salary based on performance after 4 months. A permanent position will be offered upon successful completion of the apprenticeship.Employer Description:A family run business based in Crewe now have an opening for Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training - Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.Working Hours :Between 8am - 4.30pm, Monday to Friday.Skills: Attention to detail,Communication skills,Customer care skills,Organisation skills,Problem solving skills,Team working....Read more...
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles
Employer Description:Porsche Centre Bournemouth has represented Porsche on the south coast for over forty years. We can offer our customers network leading facilities, which include multiple direct dialogue bays, a Porsche Approved SMART repair centre as well as state of the art twenty-five vehicle showroom, where we display both New and Porsche Approved vehicles.
Porsche Centre Bournemouth are also proud to boast Porsche Classic Partner status, one of only five UK centres. When entering our centre, you will find our designated Porsche Classic Corner, dedicated to everything Porsche Classic. We also offer Porsche Classic customers, a team of dedicated experts with over 75 Years of experience with the brand.
We are continuously driven by dreams, building a Porsche Community on the south coast, and acting as a central hub for like-minded owners and enthusiasts.Working Hours :Monday - Friday, starting at 8.30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus.
You will be responsible for:
* Managing customer bookings and providing timely updates on vehicle progress
* Processing work authorisations and ensuring accurate invoicing
* Maintaining vehicle records and service history efficiently
* Overseeing workshop diary to optimise capacity and utilisation
* Ensuring all post-service follow-ups are completed and customer satisfaction is maintained
* Coordinating MOT bookings and verifying test documentation
* Ordering parts and arranging sub-contracted work where necessary
* Supporting overall service operations to enhance the reputation of the organisation
* Promoting additional workshop services and repairs where appropriate
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator
* Proven experience in an automotive service environment.
* Possess experience working with either HGV or light commercial vehicles.
* Basic technical knowledge of commercial vehicles.
* Strong customer service and communication skills.
* Ability to multitask in a fast-paced environment.
* Strong organisational and administrative skills with attention to detail
Shifts:
* Monday - Friday:9am - 6pm
* 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)
What's on offer:
* Competitive salary
* Annual bonus based on performance
* Generous annual leave including bank holidays,
* Cycle-to-work scheme
* Free on-site parking
* Personal accident cover
* Corporate uniform
* Referral bonus
* Paternity pay (full 2 weeks)
* Additional leave for service loyalty
* Pension scheme and salary sacrifice options
* Health and wellbeing support including mental health first aiders
* Support for career development and multi-manufacturer training
This is a fantastic chance to progress your career with a leading commercial vehicle service provider!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
JOB DESCRIPTION
Key Responsibilities
Lead and mentor a team of customer service representatives, setting clear performance goals and providing regular feedback. Manage daily customer service operations, including order processing, inquiries, and issue resolution. Handle escalated customer complaints and complex problems with a focus on quick and effective solutions. Collaborate with other departments, including sales, operations, logistics, and quality control to ensure a seamless customer experience. Take ownership of customers' issues and follow problems through to resolution. Create effective customer service procedures, policies, protocols, and standards. Develop and maintain customer satisfaction goals and coordinate with the team to make sure those goals are being met. Track key performance metrics and report on team performance to senior management.
Qualifications
Proven experience and leadership skills in a customer service, sales or supply chain role within the specialty chemicals/ingredients industry. Strong communication, interpersonal, and math skills. Excellent problem-solving and decision-making abilities. Proficiency in ERP software and order management systems. Strong working knowledge of International Commercial Terms and other freight/logistics terminology Proficient with multitasking and working across multiple departments in multiple locations. A passion for delivering high-quality customer experience.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Prolonged periods of sitting at a desk and working on a computer. Must be able and willing to perform other duties or tasks as needed.
Pay:
$80,000.00+ DOE per year
Benefits:
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to medical, dental, vision, Employer paid life insurance, STD/LTD, vacation/sick days/parental leave, 401(k), employee stock purchase plan, and pension Mantrose Haeuser co., Inc./Profile Food Ingredients is an Equal Opportunity Employer and is willing to provide reasonable accommodation to qualified individuals with disabilities, unless doing so would cause undue hardship.Apply for this ad Online!....Read more...
JOB DESCRIPTION
About Finishworks
At Finishworks, we're committed to delivering high-quality coatings solutions backed by industry-leading customer support. We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence. Join a team where your contribution directly impacts customer satisfaction and business success.
Position Summary
We are seeking a professional and detail-oriented Customer Service Representative to join our team. In this non-exempt role, you'll be the first point of contact for customers-handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience. You'll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.
Key Responsibilities
Provide responsive and professional support via phone, email, and in person Process customer orders, credits, and debits accurately and efficiently Set up and maintain customer accounts and records Coordinate logistics and ensure timely and complete order fulfillment Handle Return Material Authorizations (RMAs) and product-related complaints Manage workflows in HubSpot (CRM) for service issues, returns, and product requests Support sales teams in multiple states with pricing and account needs Communicate effectively with Spanish-speaking customers Process mobile bank deposits and manage office supplies and equipment Collaborate with internal teams via Microsoft Teams and email
Qualifications
Previous experience in customer service or order management role preferred Strong communication and organizational skills Bilingual (Spanish/English) strongly preferred Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus) Ability to work independently and as part of a team High attention to detail and a customer-first mindset
What We Offer
Competitive compensation Comprehensive benefits package (medical, dental, vision, 401k, etc.) Supportive team environment Opportunity for hybrid work schedule Apply for this ad Online!....Read more...
Customer Experience Manager – Ecommerce Drinks Business – Up to £30,000 – North West My client is an innovative and aspiring drinks brand sweeping through the United Kingdom. This company has a passion for wellbeing and an ambitious plan to expand Nationwide. The client has a large following and some excellent exposure through brand recognition.We’re looking for a proactive and energetic Customer Experience Manager to join a fast-growing retail and brand-building business in the drinks industry. This is a hands-on role with real influence — you’ll lead customer service, manage subscriptions and orders, and drive loyalty initiatives that turn first-time buyers into lifelong fans.This role would be ideal for a candidate with experience in Ecommerce, FMCG or customer service. This will be a hybrid role with 3 days in a North West office!What’s in it for you:
Competitive salary and employee discounts.Hybrid working (3 office days, 2 home days).Monthly gym allowance.The chance to make a genuine impact in a dynamic, high-growth business.
Key Responsibilities:
Lead and improve all customer service operations across email, phone, chat, and social.Manage subscriptions and orders, ensuring smooth fulfilment and customer retention.Proactively resolve issues and run outbound loyalty and sales campaigns.Champion the customer voice across the business, feeding insights into product, operations, and marketing.Develop strategies to improve NPS, retention, and customer satisfaction.
The Ideal Business Development Manager candidate:
Experience in customer experience, service, or account management (retail/e-commerce a plus).Confident communicator, both written and verbal.Proactive, solutions-driven, and passionate about delivering exceptional customer service.Comfortable with outbound customer engagement and relationship building.Organised, detail-oriented, and highly motivated.Experience with CRM and subscription platforms (e.g. Shopify, Skio, Klaviyo) is desirable
If you are interested in having a chat about this role, please forward updated CV’s to Mark at COREcruitment / Mark@corecruitment.com COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
JOB DESCRIPTION
Summary:
Play a key leadership role in driving exceptional customer experiences. As the Customer Service Assistant Manager, you'll help oversee daily operations, streamline workflows, and support a high-performing team. You'll be instrumental in managing the full order process, resolving service challenges, and fostering a collaborative, customer-focused environment.
Minimum Requirements:
Bachelor's degree in business or equivalent experience.
5-7 years of customer service experience, with 1-3 years in a supervisory or management role.
Requires flexible availability to support critical operations as needed, including outside regular working hours.
Physical Requirements:
This position involves minimal physical activity but requires extended computer use-up to 8 hours per day.
No unusual lifting, environmental, or exertion requirements.
Essential Functions:
Lead and support a high-performing customer service team by setting clear goals and providing ongoing coaching and development.
Ensure timely resolution of customer issues and order processing by aligning resources and removing roadblocks.
Monitor and assist with backlog orders to maintain service excellence.
Manage escalations from Sales Representatives, addressing personnel, service, and order-related concerns with professionalism.
Actively participate in Sales Region meetings to align customer service strategies with business goals.
Oversee coverage for regional inboxes and phone lines to ensure consistent and responsive support.
Communicate updates on policies, processes, and product changes, ensuring the team is informed and aligned.
Support new hire onboarding and lead ongoing training initiatives to build team capability.
Escalate production and inventory challenges to appropriate departments for resolution.
Drive continuous improvement by contributing ideas that enhance team morale, efficiency, and overall performance.
Champion the company's safety and quality programs, promoting a culture of accountability and excellence.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
