CUSTOMER SERVICE ADVISOR – HOLMES CHAPEL - £26000 - £28000 (SUBJECT TO EXPERIENCE) + EXCELLENT BENEFITSAre you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences? Join our clients’ vibrant team as a Customer Service Advisor, where your fun and motivated spirit will help push the boundaries of customer service excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.COMPANY BACKGROUNDOur client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow since establishing 30 years ago and have a reputation for offering a competitive service and second to none customer service.CUSTOMER SERVICE JOB PURPOSEWe are seeking a dedicated and enthusiastic Customer Service Representative to join our client’s dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to their customers. This role involves engaging with clients, addressing their inquiries, and ensuring a positive experience with our products and services.CUSTOMER SERVICE DUTIES
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Assist customers with product information, order processing, and issue resolution.Upsell products and services where appropriate to enhance customer satisfaction and drive sales.Maintain accurate records of customer interactions and transactions through data entry into our systems.Handling customer concerns and complaints through to resolution.Collaborate with team members to ensure consistent service quality across all channels.Stay informed about product updates and company policies to provide accurate information to customers.
CUSTOMER SERVICE REQUIREMENTS
Strong phone etiquette with the ability to communicate clearly and effectively in English.Experience in handling customer complaints essential.Excellent analytical skills to assess customer needs and provide tailored solutions.Proven ability to upsell products while maintaining a focus on customer satisfaction.Proficient in data entry with attention to detail for maintaining accurate records.Ability to work independently as well as part of a team in a fast-paced environment.Strong problem-solving skills and the ability to think on your feet when addressing customer concerns.
PACKAGE AND BENEFITS
Monday to Friday 9am-5.00pm£26,000 - £28,000 dependent on experience20 days holiday plus Bank HolidaysOnsite ParkingHealth and wellbeing programmeExcellent ongoing training and supportFun days and eventsFeel valued everyday
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – HOLMES CHAPEL - £26000 - £28000 (SUBJECT TO EXPERIENCE) + EXCELLENT BENEFITS....Read more...
CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSIONAre you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.COMPANY BACKGROUNDOur client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions.Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsCustomer focusedSelf-motivatedAble to manage complaints professionallyKeen to drive business forwardIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pmWorking 1 Saturday per month 9am-3pm20 days holiday plus Bank HolidaysOnsite Parking£26,436 plus commissionFantastic opportunity to build a careerExcellent ongoing training and supportFun days and eventsFeel valued everyday
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION....Read more...
Customer Service Executive
Sheffield
£30,000 - £35,000 Basic + Training + Stability + Job Satisfaction + Work Life Balance + Family Feel + Profit Share Bonus + Pension + Holidays
Currently working as a Customer Service Executive and looking to build a long-term career within the medical industry? Join this family-feel company where you will receive full manufacturer training, be supported every step of the way, and benefit from genuine job satisfaction in a role where you are valued. You'll enjoy a fantastic working environment, excellent work-life balance, and long-term stability.
This forward-thinking medical equipment supplier is continuing to grow within the industry and has ambitious plans for expansion over the coming years. As a Customer Service Executive, you'll enjoy a varied role supporting customers with specialist medical equipment while receiving ongoing training and development.
Your Role As A Customer Service Executive Will Include:
Delivering, installing and demonstrating medical lifting equipment
Providing excellent customer service and support
Full OEM Manufacturer Training
Commutable to the office in Sheffield
As A Customer Service Executive You Will Need To Have:
Strong customer service experience in any industry (healthcare desired)
Experience working directly with customers and resolving issues professionally
Ability to commute to the Sheffield office
Positive attitude and excellent communication skills
If this sounds like you, call Rebecka Van Ristell on 07458163046 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Customer Service Executive, Customer Service Advisor, Customer Support Executive, Customer Support Advisor, Customer Care Executive, Customer Care Advisor, Customer Service Coordinator, Customer Experience Executive, Customer Relations Executive, Healthcare Administrator, Medical Administrator, Healthcare Coordinator, Customer Service Technician, Medical Equipment, Healthcare Equipment, Community Equipment, Mobility Equipment, Care Home Equipment, Customer Support, Customer Care, Healthcare Assistant, Care Coordinator, Sheffield, Rotherham, Doncaster, Barnsley, Chesterfield, Worksop, Dronfield, Stocksbridge, Chapeltown, Hoyland, S1, S2, S3, S4, S5, S6, S7, S8, S9, S10, S11, S12, S13, S14, S17, S20, S21, S25, S26, S35, S36, S60, S61, S62, S63, S64, S65, S66, S70, S71, S72, S73, S74, S75.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit, should not apply as your details will not be processed.
We will endeavour to respond to all applicants; however, due to the high volume of applications, we can only guarantee that shortlisted candidates will be contacted.....Read more...
Customer Service Executive
Bristol
£30,000 - £35,000 Basic + Training + Stability + Job Satisfaction + Work Life Balance + Family Feel + Profit Share Bonus + Pension + Holidays
Currently working as a customer service executive and looking to build a long-term career within the medical industry? Join this family-feel company where you will receive full manufacturer training, be supported every step of the way, and benefit from genuine job satisfaction in a role where you are valued. You'll enjoy a fantastic working environment, excellent work-life balance, and long-term stability.
This forward-thinking medical equipment supplier is continuing to grow within the industry and has ambitious plans for expansion over the coming years. As a Customer Service Executive, you'll enjoy a varied role supporting customers with specialist medical equipment while receiving ongoing training and development.
Your Role As A Customer Service Executive Will Include:
Delivering, installing and demonstrating medical lifting equipment
Providing excellent customer service and support
Full OEM Manufacturer Training
Commutable to the office in Bristol
As A Customer Service Executive You Will Need To Have:
Strong customer service experience in any industry (healthcare desired)
Experience working directly with customers and resolving issues professionally
Ability Commute To The Bristol Office
Positive attitude and excellent communication skills
If this sounds like you, call Rebecka Van Ristell on 07458163046 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Customer service executive,Customer Service Technician, Customer Service Engineer, Field Support Technician, Driver Technician, Delivery Technician, Installation Technician, Medical Equipment, Healthcare Equipment, Community Equipment, Mobility Equipment, Care Home Equipment, Customer Support, Customer Care, White Goods, White Goods Delivery, Retail Manager, Hospitality Manager, Care Worker, Support Worker, Healthcare Assistant, Service Technician, Medical Installation Technician, Coffee Engineer, Vending Engineer, ATM Engineer, Building Services, Facilities, Sheffield, Rotherham, Doncaster, Barnsley, Chesterfield, Worksop, Dronfield, Stocksbridge, Chapeltown, Hoyland, S26, S35, S36, S60, S61, S62, S63, S64, S65, S66, S70, S71, S72, S73, S74, S75.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit, should not apply as your details will not be processed.
We will endeavour to respond to all applicants; however, due to the high volume of applications, we can only guarantee that shortlisted candidates will be contacted.....Read more...
As part of the apprenticeship, you will support the Customer Service team with a variety of administrative, customs and operational activities, helping to ensure customer deliveries run smoothly from start to finish.
Your responsibilities will include:
Supporting the management of transport orders from customer request through to delivery
Building positive relationships with customers and internal departments through professional communication
Assisting with customs administration and ensuring documentation is accurate and completed on time
Inputting and maintaining accurate customer, operational and financial records within internal systems
Liaising with Operations, Logistics, Finance and Sales teams to support smooth service delivery
Assisting with problem solving, customer queries and service issues
Supporting KPI reporting, operational updates and customer information
Learning how service performance, transport planning and customer expectations are managed
Developing an understanding of logistics processes, customer requirements and commercial impacts
Supporting continuous improvement initiatives and identifying opportunities to enhance customer experience
Throughout the apprenticeship, you’ll gain a strong understanding of how our Customer Service and Operations teams work together to deliver innovative logistics solutions and excellent customer service.Training Outcome:
Customer Service Advisor role
Employer Description:Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.Working Hours :Monday - Friday, 8.30am - 5.00pm with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Role: Plant Service Support Executive (Aftersales & Customer Support)
Salary: £35,000 -£45,000
Location: Bristol / South West
Rota: Monday to Friday
A leading construction equipment manufacturer is looking for a Plant Service Support Executive to join their team and support customers across the South West region.
This is a field-based, customer-facing role where you'll be responsible for developing aftermarket sales, supporting existing customers and identifying new opportunities across parts, service agreements, warranties and maintenance solutions.
What you\'ll be doing:
- Developing new and existing customer accounts across the territory
- Promoting service agreements, extended warranties and aftermarket solutions
- Selling genuine parts, lubricants and consumables
- Conducting machine inspections and identifying service opportunities
- Producing quotations and following up on opportunities
- Supporting machine handovers and customer familiarisation
- Reporting on customer activity, competitor activity and sales performance
- Working alongside the Parts and Service teams to deliver excellent customer support
- Supporting regional service operations when required
What we\'re looking for:
- Experience within the plant, construction equipment, agricultural, forklift or related industries
- Previous experience in aftermarket sales, parts sales, service support, account management or a similar customer-facing role
- Strong communication and relationship-building skills
- Organised, self-motivated and comfortable managing a territory independently
- Full UK driving licence essential
- Competent using Microsoft Office and CRM systems
What\'s on offer:
- Strong basic with commission
- Company Vehicle
- Company Pension Scheme
- Cycle to Work Scheme
- Manufacturer training and development
Interested? Call Matt on 07739 277676 or email matt@holtautomotive.co.uk or apply with your up-to-date CV.....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsYou must have experience dealing with customers on the telephoneAble to manage and conclude difficult calls and complaints with empathy and understandingPassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£26500.00 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £26,500 plus performance bonus....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.
The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Purser & Luxford is your local family-run garage in St. Ives, Cambridgeshire. We have been established for over 40 years, with customer care and satisfaction at the heart of the business. Specialising in vehicle servicing, repairs, diagnostics and maintenance, we are proud to keep our customers safely on the road with reliable, honest and professional service.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Service Advisor Automotive Aftersales
Salary: £29,741 + Bonus (OTE £37,000+)
We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and professional automotive aftersales team.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer care.
The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently and professionally.
Key Responsibilities
- Deliver outstanding customer service at all times, both face-to-face and over the phone
- Manage bookings for vehicle servicing, maintenance, and repairs
- Liaise with technicians to ensure work is completed on time and to a high standard
- Clearly explain vehicle faults, repairs, and costs to customers
- Prepare and manage job cards, invoices, and service documentation
- Maintain accurate customer and vehicle records
- Upsell relevant aftersales products and services where appropriate
- Ensure all administrative tasks are completed accurately and efficiently
Requirements
- Previous experience as a Service Advisor or within automotive customer service
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multitask
- Confident using computer systems and dealership software
- Ability to work well under pressure in a busy environment
- High attention to detail
- Full UK driving licence (essential)
Working Hours
- Monday to Friday: 8:00am 6:00pm
- 1 hour lunch break
- 1 in 3 Saturdays: 8:00am 2:00pm (paid at enhanced rate)
Salary & Benefits
- Basic salary of £29,741
- Bonus scheme with £7,500 achievable OTE for a well-organised and driven individual
- 22 days annual leave plus bank holidays (increasing with service)
- Company pension scheme
- Employee discount schemes (including vehicle purchase and cycle to work)
- Health and wellbeing support services
- Free eye tests and seasonal flu vouchers
- Employee perks and event opportunities
Additional Information
- Applicants must have the right to work in the UK
- Driving licence checks will be carried out as part of the recruitment process
- Unfortunately, visa sponsorship is not available for this role
If youre a motivated Service Advisor looking to join a supportive and professional team with strong earning potential, apply today.....Read more...
Mitcham based, £25,000 - £30,000 DOE + Career DevelopmentAre you a confident and highly organised customer service professional who enjoys speaking with customers, solving problems and building strong working relationships?This is an exciting opportunity to join a growing, fast-paced service business with an excellent reputation for customer care, responsiveness and going the extra mile for its clients.Due to continued growth, our client is now looking to recruit two Customer Service Coordinators to join its busy office team in South London.Working within a supportive and energetic environment, you’ll play a key role in managing inbound customer enquiries, coordinating bookings and proactively speaking with suppliers and customers to help deliver the best possible service experience.Importantly, this is not purely an administration role. The successful candidates will be confident on the phone, commercially aware and comfortable making outbound calls to build relationships, source solutions and help maximise business opportunities.Full training will be provided, alongside genuine long-term career development opportunities within a rapidly expanding business.Key Responsibilities
Handle inbound customer enquiries via phone and email
Provide outstanding customer service throughout the enquiry and booking process
Make outbound calls to suppliers, partners and customers where required
Coordinate services and bookings using the company CRM system
Process customer payments accurately
Build relationships with external suppliers and service providers
Assist customers in finding suitable solutions for their requirements
Work closely with the wider operations team to ensure smooth service delivery
Maintain accurate records and update internal systems
Support the business in identifying opportunities to improve customer experience and service efficiency
Skills & Experience
Previous experience within a customer service, sales support, telesales or office-based coordination role
Comfortable handling a high volume of phone-based enquiries
Confident communicator with an excellent telephone manner
Highly organised with strong attention to detail
Able to work effectively within a fast-paced environment
Commercially aware and confident building relationships over the phone
Strong written communication and email skills
Competent IT and administration skills
Previous experience using CRM or booking systems would be advantageous but is not essential
This is a fantastic opportunity to join a friendly and growing business that genuinely values its people and customer relationships.You’ll receive ongoing support, training and development alongside the chance to build a long-term career within a stable and expanding organisation.If you enjoy working in a fast-moving environment where no two days are the same and take pride in delivering exceptional customer service, we’d love to hear from you. Apply now!....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £36,000 per annum + Bonus + Benefits
- 23 days holiday + bank holidays
- Additional days holiday per service year (up to 28 days)
- Pension scheme
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Weybridge area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Weybridge
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
The Service Department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Customer Service Practitioner Level 2.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
Interpreting customer concerns and comments and liaising with technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.Training:The successful candidate will be in full time employment at the place of work and will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.Training Outcome:Possiblity of a permanent role upon successful & satisfactory completion of the apprenticeship.Employer Description:Our company values, fit, fun, family and fearless is the foundation of the business and we live by them every day. Built on a strong passion for motor vehicles and an even stronger passion for excellent customer service, our aim at D. M. Keith is to be trusted and respected by everyone who encounters us for the lifetime of their motoring needs.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for a Field Service Engineer, based in North Wales, to work for a company delivering industry leading IoT solutions.
The Field Service Engineer, based in Wales, will report into the Technical Operations Manager and will be required to operate with a high degree of autonomy whilst working against pre-defined work schedules.
Key Responsibilities and Accountabilities
Installation and corrective maintenance of all company Leisure products on customer sites in accordance with agreed service level agreements.
Develop strong relationships with key personnel at customer sites (Owners / General Managers / Sales Managers / Administrators / Security Teams).
Escalation of customer service issues to line management
Proactively manage weekly schedules ensuring that customers are delivered the optimum service.
Identification, survey installation and maintenance of infra-structure on new and existing customer sites.
Provide national emergency breakdown cover.
The Field Service Engineer, in Wales will be willing and able to undertake extensive travel within the North Wales, therefore a current driving license that is valid in the UK is essential.
Apply now for the Field Service Engineer Job opportunity based in Wales by sending your CV to jthompson@redlinegroup.Com....Read more...
Key Account ManagerLocation: Liverpool Office with regular UK travelSalary: £45,000 to £55,000 + Bonus + Car AllowanceWe are recruiting for a growing and ambitious UK business operating within the fleet and automotive sector, supporting commercial customers nationwide through a fast-moving and highly service-focused environment.This is a high-visibility commercial role where you will take ownership of key fleet and commercial customer relationships, driving account growth while working closely with operational teams and senior leadership to ensure exceptional service delivery and long-term customer success.We are specifically looking for candidates who have experience working within fleet, automotive, transport, logistics, vehicle rental, leasing or other operationally focused service environments. This role is less focused on sales and more focused on managing key customer relationships, understanding operational requirements and delivering long-term value.The role would suit someone who enjoys building strategic customer relationships, influencing operational performance and playing an active role in how a business grows and develops.Key Responsibilities
Manage and develop relationships with key fleet and commercial customers.Act as the primary point of contact for customers, ensuring service delivery meets agreed expectations and SLAs.Drive account growth, retention and long-term customer value.Lead customer review meetings and present performance insights, service updates and improvement plans.Work closely with operational teams to ensure smooth service delivery across customer accounts.Build credibility and trust with customers by proactively identifying solutions, efficiencies and opportunities for added value.Support onboarding of new customers and ensure operational requirements are successfully embedded.Manage escalations and coordinate effective resolutions across internal teams.Use data, KPIs and reporting to identify trends, risks and commercial opportunities.Support customer retention, operational improvement and long-term commercial growth.
Skills & ExperienceEssential
Previous experience in a Key Account Manager, Account Manager, Customer Success Manager or similar client-facing role.Experience working within fleet management, automotive, vehicle leasing, vehicle rental, logistics, transport or another operationally focused service environment.Strong understanding of managing commercial customer relationships and service delivery.Experience conducting customer review meetings and presenting performance data.Strong communication, relationship-building and stakeholder management skills.Comfortable working with data, KPIs and performance reporting.Organised, proactive and solutions-focused approach.
Desirable
Experience working with fleet operators, vehicle suppliers, transport providers or commercial vehicle customers.Experience working within SLA-driven environments.Understanding of operational performance metrics and customer service delivery models.
This is an excellent opportunity to join a growing business with a strong leadership team, supportive culture and genuine opportunity to influence customer relationships, operational performance and long-term business growth. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
An exciting opportunity has arisen for an Automotive Service Advisor / Parts Advisorto join a well-established auto parts store, specialises in providing high-quality products and services to a diverse range of trade customers.
As a Service Advisor / Parts Advisor, you will be responsible for ordering and reserving parts, assisting with after-sales queries, and managing customer relationships.
This full-time role offers salary range of £28,570 - £35,800 and benefits. They will also consider Service Advisor, Aftersales Advisor for this role.
Candidates with prior automotive experience, including Vehicle Technicians, currently working in non-automotive customer service roles (e.g. Customer Service Advisors) will also be considered.
You will be responsible for:
? Drive telesales through cold acquisition, relationship building, and outbound calls.
? Handle after-sales questions in collaboration with the service department.
? Drive sales through prospecting, acquiring, and maintaining customer accounts.
? Engage with customers via phone, email, and in-person interactions.
? Foster relationships with workshops, service advisors, and customers.
? Make estimates and provide solutions where needed.
? Assist with parts inventory checks.
What we are looking for:
? Previously worked as a Parts Advisor, Parts Adviser, Parts Sales Advisor, Parts Specialist, Service Advisor, Aftersales Advisor, Parts Consultant, Vehicle Technician, Vehicle Mechanic, Car Mechanic, Car Tachnician, Car Sales executive or in a similar role.
? Must have prior experience in the automotive industry.
? Strong technical knowledge of motor vehicle operation.
? Background in parts department.
? Fluent in Dutch or German
? Full valid driving licence
Shift:
? Monday - Friday: 8.00am - 5.30pm
Whats on offer:
? Additional leave
? Company pension
? Company events
? On-site parking
? Profit sharing
? Free food
? Employee Discount
? Casual dress
Apply ....Read more...
Customer Service Coordinator
Location - MirfieldSalary - £25,750Full-Time - Mon - FriAqumen Recruitment is recruiting for a Customer Service Coordinator to join our client's busy team in Mirfield.This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and delivering exceptional service.The Role
You'll be responsible for:
Processing customer orders accurately and efficientlyManaging order amendments and delivery updatesHandling customer queries, complaints and returnsRaising credit notes and invoicesCoordinating deliveries and transport arrangementsMaintaining customer records and online portalsLiaising with internal teams to ensure excellent customer service
About You
Previous customer service, administration or sales support experienceStrong communication and organisational skillsExcellent attention to detailConfident using Microsoft OfficeAble to prioritise and work under pressureD365 experience is advantageous but not essential
What's on Offer?
Salary of £25,750Stable, full-time positionSupportive team environmentCareer development opportunitiesApply today through Aqumen Recruitment.Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customersWorking Hours :Monday- Friday. 0830- 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
Customer Service Manager
Key Resin Company - Batavia, OH
Are you ready to take the next step in your career with a stable, growing company?Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join our team. This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service.
In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.
What You'll Do
Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants.
Promote a culture of exceptional customer service and responsiveness
Oversee order entry operations to ensure accuracy and efficiency
Handle escalated customer concerns and ensure timely resolution
Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances
Collaborate with sales, operations, and finance to support customers and improve processes
Identify opportunities to enhance service quality and operational effectiveness
What We're Looking For
Proven leadership experience in customer service or a related field
Strong communication, problem-solving, and organizational skills
Ability to balance customer satisfaction with business objectives
Experience working in SAP or an equivalent ERP
Experience working in a manufacturing or distribution environment is a plus
Experience with collections or accounts receivable is a plus
Associates or higher degree in business or related field a plus
Why Join Key Resin Company?
We value our employees and offer a strong, competitive benefits package, including:
Health, dental, and vision insurance
Company-paid life and disability coverage
Paid time off including parental leave and volunteer hours
401(k) match and pension plan
Grow With Us
At Key Resin Company, you won't just have a job-you'll build a career with a company that values teamwork, quality, and continuous improvement. If you're ready to make an impact and lead a team dedicated to excellence, we want to hear from you.
Apply today and take the next step in your career!Apply for this ad Online!....Read more...
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts' advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
Promote good customer relations.
Identify accurately customer requirements.
Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.
Maintain and continually improve the quality of service provided to the customer.
Trained – to receive, inspect and check documentation of all incoming parts.
Trained – to adequately package material, which are to be despatched from the parts department.
To carry out any additional duty relative to the parts department as requested.Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of an electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.Training Outcome:Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.Employer Description:If you are looking for great savings on quality used cars and vans in the Bristol area, then you have reached the right place. iCars Automotive are a specialist used car and van dealer based in Somerset. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At iCars Automotive, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you.Working Hours :• Monday to Friday
• 9:00am – 5:30pm
• 1-hour lunch breakSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Initiative,Patience....Read more...
The service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, and processing of warranty claims
Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earnings and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand-specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Greeting customers in person, by phone or online, and responding to enquiries about vehicles, bookings and services
Coordinating appointments, service bookings and handovers, working closely with sales, service and parts teams
Updating customer records and using internal systems to track enquiries, jobs and follow ups
Supporting the sales and service teams with administrative tasks such as paperwork, invoices and documentation
Following up with customers to check satisfaction, resolve issues and ensure a high standard of service
Contributing ideas in team discussions to improve customer experience and daily operations
Training Outcome:
Full-time role for right applicant
Employer Description:Arthurs Motor Group is a long-established, family-owned dealership proudly serving Newtown (Powys), Oswestry (Shropshire), and Wrexham (North Wales). Since acquiring the business in 1979, the current owners have built a reputation for exceptional customer service, deep automotive expertise, and enduring community relationships.Working Hours :Tuesday - Saturday, 8.30am - 5.30pm, 1 hour lunch break.Skills: Communication skills,IT skills,Customer care skills,Adaptable....Read more...
Customer Service Support
Provide excellent customer service through telephone, email, and face-to-face communication.
Respond to customer enquiries professionally and efficiently.
Support BC customer service operations and maintain positive customer relationships.
Escalate customer issues or urgent matters to the Customer Services Manager when required.
Assist in maintaining high customer satisfaction standards.
Bookings & Scheduling
Assist with customer bookings, amendments, and cancellations.
Support scheduling activities to ensure services are organised efficiently.
Maintain accurate booking and scheduling records using company systems.
Communicate booking confirmations and updates to customers and operational teams.
Ensure all customer information is recorded accurately and confidentially.
Complaints & Duty of Care Support
Assist with handling customer complaints in a professional and empathetic manner.
Record and monitor complaints, ensuring accurate documentation is maintained.
Support duty of care processes by assisting customers during service disruptions or operational issues.
Help coordinate customer updates and alternative arrangements where required.
Escalate complex complaints or welfare concerns appropriately.
Administrative Duties
Manage incoming emails and ensure timely responses or escalation where necessary.
Maintain accurate filing systems and customer records.Prepare reports, spreadsheets, and customer documentation as required.
Support the wider customer service team with day-to-day administration tasks.
Assist with data entry and updating internal systems.
Training:
Your training will be delivered within the workplace and supported by your employer.
You will receive monthly contact from your tutor, which can be either face-to-face or online.
Training Outcome:There may be the potential of a full-time position when the apprenticeship comes to an end.Employer Description:Company HistoryThe company was established in May 2007 by Samantha and Wayne Turton, who identified significant gaps in the waste management industry.
Large waste companies weren't offering fair rebates for recyclable materials, and businesses weren't getting the onsite support and expertise they needed to improve their waste management strategies.
Starting as a brokerage with just Samantha, the business has grown substantially over the years. Today, we operate from a 3-acre facility in Derby, employ over 25 staff, and run a fleet of more than 15 specialist vehicles.
Significant investment has gone into site infrastructure and modern processing machinery to deliver the best possible service.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Work well under pressure....Read more...
Role: Field Service Engineer
Contract Type: Permanent
Location: Near Maidstone
Starting Salary: £28,000 - £35,000 DOE + Company Vehicle + Fuel Allowance + Bonus
Hours: Mon-Fri, 40 hours per week (flexibility required depending on customer and travel requirements)
Area to Cover: Kent, Essex & Sussex
Our client is a well-established provider of industrial equipment servicing and maintenance, are looking for a Field Service Engineer to join their growing team near Maidstone.
As a Field Service Engineer, you will be responsible for carrying out scheduled service and calibration visits, alongside occasional reactive breakdown support. The role typically involves attending 1–2 customer sites per day across the region, delivering a high standard of technical support and customer service.
This is an excellent opportunity for an engineer with electrical, mechanical, or electro-mechanical experience looking to develop within a specialist industry. Previous weighing industry experience would be highly advantageous; however, full training will be provided for candidates with transferable engineering skills.
Responsibilities:
– Carry out planned servicing, maintenance, calibration, and repair work on industrial weighing equipment at customer sites.
– Diagnose faults and complete repairs efficiently and safely.
– Complete all service documentation accurately and on time.
– Provide excellent customer service and technical support on-site.
– Liaise with the service team regarding job updates and technical findings.
– Ensure all work is completed in line with health and safety procedures.
– Participate in ongoing product and technical training.
– Support colleagues and wider engineering teams where required.
Job Requirements:
– Previous weighing industry experience desirable but not essential.
– Experience in electrical fault finding, maintenance, or electro-mechanical engineering.
- Experience with calibration (ideal)
– Strong problem-solving and diagnostic skills.
– Ability to work independently and manage workload effectively.
– Good communication and customer service skills.
– IT literate with the ability to complete reports and paperwork accurately.
– Full UK driving licence.
– Flexible approach to travel and working hours.
What Is Offered:
– Company van
– Fuel allowance
– Discretionary bonus scheme
– 25 days annual leave plus bank holidays
– Full product and industry training
– Supportive working environment
– Specialist engineering exposure across a varied customer base
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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