Service Advisor / Automotive Service Advisor / Aftersales Advisor
Location: Ashford, Kent
Salary - Upto £31k basic with OTE £40K
Job Type: Full Time Permanent
Industry: Automotive / Motor Trade / Vehicle Service
A busy automotive service department is looking to recruit an experienced Service Advisor / Automotive Service Advisor / Aftersales Advisor to support a high-performing workshop and deliver exceptional customer service.
This role is ideal for candidates currently working as a:
- Service Advisor
- Automotive Service Advisor
- Aftersales Advisor
- Vehicle Service Advisor
- Motor Trade Service Advisor
- Dealership Service Advisor
Key Duties
- Managing vehicle service bookings and customer appointments
- Handling vehicle drop-off and collection
- Completing pre-service customer calls
- Providing progress updates during vehicle repairs
- Liaising with technicians and workshop controllers
- Managing job cards, service administration and customer records
- Upselling vehicle health check repairs and additional work
- Maintaining high levels of customer satisfaction
- Achieving service department KPIs and targets
Experience Required
- Previous experience as Service Advisor / Aftersales Advisor
- Experience in automotive dealership, garage or service centre
- Strong customer service and communication skills
- Good IT and administration skills
- Ability to work in a fast-paced motor trade environment
- A full UK driving licence
Benefits
- 32 days annual leave including bank holidays
- Training and career development
- Staff discounts on servicing and parts
- Team events and company socials
- Modern digital service systems
If you are interested, please apply here. ....Read more...
CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSIONAre you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.COMPANY BACKGROUNDOur client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions.Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsCustomer focusedSelf-motivatedAble to manage complaints professionallyKeen to drive business forwardIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pmWorking 1 Saturday per month 9am-3pm20 days holiday plus Bank HolidaysOnsite Parking£26,436 plus commissionFantastic opportunity to build a careerExcellent ongoing training and supportFun days and eventsFeel valued everyday
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION....Read more...
Service advisor-specific duties include:
Working face-to-face with customers within the Retailer
Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
Estimating time and costs associated with vehicle services and repairs
Handling and responding to customer complaints
Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
Liaising with customers and keeping them updated of any additional work that may be required
Tracking customer vehicles through the workshop during service and repair
Advising customers on how to solve problems with their vehicles
Training:All Aftersales Customer Service (Service Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles. During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.Training Outcome:On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.Employer Description:All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Doncaster.Working Hours :Monday – Friday. 08:30 – 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on interview.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Commercial HVAC Field Service Technician required to provide exceptional customer service and technical support to manufacturing and production clients across the south of England.
You will deliver service and maintain plant and equipment to industrial manufacturing and production customer sites.
Requirements
Service or field technician experience of manufacturing HVAV or related equipment.
Able to work with minimal supervision.
Certificates with F-Gas advantageous.
Responsibilities:
Diagnose system problems.
Servicing products and equipment on assigned projects and customer site visits.
Planned Preventative Maintenance or PPM.
Customer Breakdowns, Warranty work, Hire and Commissioning equipment.....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £36,000 per annum
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Loudwater area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Loudwater
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
A Field Service Engineer is sought to join a specialist fleet technology business in Manchester, Greater Manchester, supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment.
The Field Service Engineer, Manchester, Greater Manchester, will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems, and safe working practices across customer sites and vehicle-based technology environments.
Responsibilities include:
Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
Assist with installation and upgrade works in collaboration with the Projects Team when required.
Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
Ensure all work is completed safely, efficiently, and in line with company and customer standards.
Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
Build and maintain positive working relationships with customers, acting as a professional representative of the business.
Support audits and inspections of installed equipment where required.
Attend customer meetings or site visits with management when needed.
Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.
Key skills & experience:
Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
Strong fault-finding and problem-solving skills.
Ability to work independently and manage your own workload in the field.
Strong communication and customer service skills.
Full UK driving licence.
Comfortable working at height where required.
Willing and able to work permanent night shifts.
Positive attitude, reliability, and a proactive approach to learning.
How to apply:
Apply now for the Field Service Engineer role in Manchester, Greater Manchester. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821....Read more...
A Field Service Engineer is sought to join a specialist fleet technology business in Manchester, Greater Manchester, supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment.
The Field Service Engineer, Manchester, Greater Manchester, will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems, and safe working practices across customer sites and vehicle-based technology environments.
Responsibilities include:
Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
Assist with installation and upgrade works in collaboration with the Projects Team when required.
Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
Ensure all work is completed safely, efficiently, and in line with company and customer standards.
Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
Build and maintain positive working relationships with customers, acting as a professional representative of the business.
Support audits and inspections of installed equipment where required.
Attend customer meetings or site visits with management when needed.
Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.
Key skills & experience:
Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
Strong fault-finding and problem-solving skills.
Ability to work independently and manage your own workload in the field.
Strong communication and customer service skills.
Full UK driving licence.
Comfortable working at height where required.
Willing and able to work permanent night shifts.
Positive attitude, reliability, and a proactive approach to learning.
How to apply:
Apply now for the Field Service Engineer role in Manchester, Greater Manchester. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821....Read more...
Are you passionate about delivering first-class customer service and keeping a busy workshop running smoothly? This is an excellent opportunity for an experienced Service Advisor to join a well-established automotive business in the Heathrow area. If you enjoy working in a fast-paced environment, building strong customer relationships and ensuring vehicles are serviced efficiently from booking through to completion, this could be the perfect next step in your career.Role Overview
Job Title: Service Advisor
Location: Heathrow area
Salary: £28,256.80 – £33,000 (DOE) + OTE up to £40,000
Hours: Monday to Friday plus 1 in 4 Saturdays 07:00–13:00
The Service Advisor Role: A world renowned dealership is seeking a customer-focused Service Advisor to support the day-to-day operation of a busy service department. This role plays a key part in ensuring an outstanding customer journey while maximising workshop efficiency and productivity. You will be the main point of contact for customers throughout the service and repair process, ensuring clear communication, accurate job scheduling, and high levels of satisfaction. The role also requires a commercial mindset, identifying opportunities to promote aftersales services while maintaining a customer-first approach. The business is committed to supporting career development, offering ongoing training and structured appraisals to help you continue developing your skills within the automotive industry.Key Responsibilities of the Service Advisor:
Acting as the main point of contact for customers throughout the service process
Ensuring a high level of customer satisfaction through professional communication and support
Managing workshop bookings and maintaining accurate workshop loading
Booking vehicles into the workshop in line with customer convenience and workshop capacity
Providing clear and accurate cost estimates for service and repair work
Producing job cards, invoices, estimates and supporting documentation
Keeping customers regularly updated on progress and completion times
Explaining completed work to customers and identifying appropriate upsell opportunities
Producing warranty job cards in line with manufacturer guidelines
Accurately categorising work including retail, warranty, internal and non-chargeable repairs
Liaising with the Parts Department to ensure required parts are available when needed
Skills & Experience:
Previous experience as a Service Advisor within the automotive industry is highly desirable
Excellent communication and interpersonal skills
Strong organisation and administration abilities
High attention to detail when producing documentation and managing customer information
Ability to work in a fast-paced environment while maintaining accuracy
Strong time management and prioritisation skills
A proactive, motivated approach with the ability to handle challenges with resilience
Benefits of the Service Advisor:
Competitive salary with bonus potential
Overtime opportunities
Birthday day off
23 days annual leave plus bank holidays
Life assurance (4x salary)
Branded uniform and boot allowance
Access to a wide range of employee discounts and perks
Auto-enrolment pension scheme
Enhanced maternity and paternity policies
Employee Assistance Programme and wellbeing support, including 24/7 online GP access
Mental health first aiders within the business
Toolbox insurance
Reward and recognition programmes
Structured annual appraisals and career progression opportunities
Manufacturer training and internal training academy access
Long service recognition
If you are an experienced automotive Service Advisor who thrives in a customer-focused environment and enjoys working in a busy, high-performing team, we would love to hear from you.Contact Sophie Ranson at E3 Recruitment for more information.....Read more...
Role: Field Service Engineer
Contract Type: Permanent
Starting Salary: £Neg + Benefits + company vehcile + expenses + phone
Hours: Mon-Fri 9am-5pm (must be flexible, hours often vary, and occasional overnight stays will be required)
Area to Cover: Southwest to East of England
Our client is an established supplier and service provider of advanced laser systems and is seeking an experienced Field Service Engineer to deliver high-quality technical support to their customer base across the region.
As a Field Service Engineer, you will play a key role in ensuring the reliable performance and longevity of advanced laser systems across a diverse customer base. This includes carrying out scheduled maintenance visits, responding to technical service requests, diagnosing/resolving faults, and delivering professional on-site support and training. You will work closely with the central service team to coordinate activities while maintaining high standards of customer service.
Responsibilities:
- Attend customer sites to service and repair laser systems across a specified product range, as directed.
- Install new systems and deliver customer training.
- Confidently provide on-site training sessions.
- Complete comprehensive and accurate Service Reports for each visit, following company procedures.
- Maintain regular communication with the customer service team and reporting manager.
- Participate in training sessions and meetings at the company’s head office in Kent.
- Assist with system demonstrations both at the head office and in the field.
- Undertake any additional duties appropriate to the role, as required.
Job Requirements:
- Proven experience servicing and maintaining advanced laser systems, with a strong understanding of relevant design software packages.
- Experience with Universal Laser Systems or equivalent US/Chinese models
- Full, clean UK driving licence.
- Hold a LEV (Local Exhaust Ventilation) qualification.
- Strong customer service and communication skills.
What Is Offered:
- Fully stocked company vehicle
- Paid expenses, plus mobile phone and iPad
- 25 days annual leave plus bank holidays
- Full training
- Supportive and friendly working environment
- Company uniform
- Strong problem-solving abilities
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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As an Apprentice Customer Service Assistant, your duties will include:
Providing excellent customer service to both internal and external customers
Communicating with customers by phone and e-mail
Data input and any other general admin and ad-hoc duties as defined by management
Booking eye test appointments for customers
Training:Customer Service Practitioner Level 2.Training Outcome:The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in Customer Service working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then this apprenticeship could give your career a great start.Employer Description:Holdex Group LTD is an Opticians company based in Bolton.Working Hours :Monday to Thursday 9am to 4pm
Saturday 9am to 4pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
A Field Service Engineer is sought to join a specialist fleet technology business in London (inside the M25), supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment.
The Field Service Engineer, London (inside the M25), will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems, and safe working practices across customer sites and vehicle-based technology environments.
Responsibilities include:
Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
Assist with installation and upgrade works in collaboration with the Projects Team when required.
Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
Ensure all work is completed safely, efficiently, and in line with company and customer standards.
Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
Build and maintain positive working relationships with customers, acting as a professional representative of the business.
Support audits and inspections of installed equipment where required.
Attend customer meetings or site visits with management when needed.
Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.
Key skills & experience:
Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
Strong fault-finding and problem-solving skills.
Ability to work independently and manage your own workload in the field.
Strong communication and customer service skills.
Full UK driving licence.
Comfortable working at height where required.
Willing and able to work permanent night shifts.
Positive attitude, reliability, and a proactive approach to learning.
How to apply:
Apply now for the Field Service Engineer role in London (inside the M25). Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821].....Read more...
An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
Your customer interactions may cover a wide range of situations and can include: face-to-face, telephone, post, email, text and social media
Training:
You will not need to attend college campuses to complete this apprenticeship
Training Outcome:
To progress within the business to a full-time position or to a higher level apprenticeship
Employer Description:NSDT is a voluntary organisation and registered charity managed by local people for local people. Originally set up in 1988 to provide housing regeneration in North Smethwick, our focus now includes economic and social regeneration where we aim to make a real and positive contribution to the lives of people in North Smethwick.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Customer Service Advisor – Talke Salary: £25,400 + performance bonus (after 6 months)Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.
About the CompanyOur client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.
Key Responsibilities
Handling a high volume of incoming customer callsResponding to customer queries via telephone and emailResolving customer issues efficiently and professionallyManaging and resolving complaints with empathy and understandingLiaising with external contractors to arrange resolutionsPromoting the benefits of the company’s services to customersSupporting with contract renewals and customer retentionMaintaining accurate customer records using the in-house system
Skills and Experience
Previous experience dealing with customers on the telephoneExcellent communication and listening skillsAbility to manage difficult calls and complaints professionallyPassion for providing excellent customer serviceStrong problem-solving skillsAbility to work in a fast-paced environmentGood PC and system skillsTeam player with a positive attitudeAbility to remain calm under pressureDue to the location, own transport is preferred
Working Hours
Week 1: 8:00am – 4:30pmWeek 2: 9:00am – 5:30pmWeek 3: 10:30am – 7:00pm1 in 3 Saturdays per month (9:00am – 5:00pm) with a day off in lieu
Package and Benefits
£25,400 salary plus performance bonus after 6 months20 days holiday plus Bank HolidaysOnsite parkingOngoing training and developmentExcellent career progression opportunitiesRecreational breakout areasCompany events and team daysEmployee recognition awardsSupportive and friendly working environment
If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from youFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £25,400 plus performance bonus....Read more...
We are currently recruiting for a Customer Service Advisor , the role would be paying- £26- £28K a year DOE , 8 am – 5 pm/4.30 pm on a Friday, bonus included, 28 days holiday, permenant position after completing probation period, growing business, modern clean offices friendly supportive team.Location of the Customer Service Advisor position: WarringtonWe are looking for an experienced Customer Service Advisor, that enjoys working in a fast-paced environment that thrives on providing the best client care.This position is working with a leading Automotive business that have recently expended opening new facilities to increase their manufacturing capability. Due to this growth, we are now looking for a Customer Service Advisor to support the growing network of customers the company has.Key duties of the Customer Service Advisor position. • Liaise with customers to keep them up to date with the progress of their order. • Check orders and ensure all work is fulfilled on time by the Aftersales department. • Liaise with the relevant departments to ensure all documentation in correct and in order • Carry out follow up calls and respond to any queries that have been received. • Ensure that all feedback is captured and reported • Ensure that all quires and responded and resolved in a timely manner Benefits of the position: • Salary: £26-28k per year DOE • Perm position after completing probation • 28 days holiday • Modern clean working environmentIf you would like a private chat about the Customer Service Advisor position before applying, please contact Maisie at E3 Recruitment.....Read more...
Customer Service Administrator role available! We are looking for a Customer Service Administrator to join a successful Chemical Manufacturing company in Bradford who has a global reach. Working for this company brings a competitive salary, pension contribution, 24 days annual leave + bank holidays, contribution towards Private Healthcare and more. The team is friendly, dynamic and welcoming. This role is a 6-month temporary contract with the potential to be extended.
Summary:
Role: Customer Service Administrator
Monday – Friday, 8:30 – 5pm
A temporary role guaranteed for 6 months but potential to be extended
Salary: £26,780
Has training and development opportunities available
1 hour lunch break
Main Duties of Customer Service Administrator:
Manage orders from enquiry through to completion
Liaising with customers over the phone and email to manage their enquires, process orders and apply costs correctly
Produce Invoices and credit notes for orders and returns
To be of general assistance in the smooth running of the office and department processes
Set up new customer accounts
Maintenance of documentation to ensure information is up to date and accurate
Communicating with internal and external customers
Requirements of Customer Service Administrator:
Able to communicate effectively over the phone and face to face
Ability to use Microsoft Office and willing to learn in house software systems
Experience dealing with complaints & enquiries
Experience in processing orders
Experience working with Microsoft Navision is desirable but not essential
If this Customer Service Administrator role would be of interest, please contact Ava Murphy at E3 Recruitment – 01484 645 269.
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The Service Department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday - Friday. 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward.
Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career. Training:Training will be delivered on site within the retailer.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network. Employer Description:Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
We’re recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury.
This is a fantastic opportunity to join a supportive team environment where customer experience is at the heart of everything they do.
If you love organisation, enjoy speaking to customers, and thrive in a fast-paced role where no two days are the same this could be perfect for you.
The role
As Service Coordinator, you’ll play a key role in keeping the service operation running smoothly. You’ll act as the link between customers, engineers and internal teams ensuring work is scheduled efficiently, queries are resolved quickly and customers feel genuinely looked after.
This role sits within a busy service team supporting field engineers across the UK, so juggling priorities and staying calm under pressure is essential.
What you’ll be doing
Acting as a key point of contact for customer enquiries via phone and email
Scheduling work for Field Service Engineers to meet response times and service agreements
Providing proactive updates to customers on service progress and planned work
Creating and managing cost estimates within the CRM system
Processing spare parts orders for approved work
Monitoring open orders, WIP jobs and delivery notes to ensure smooth completion
Investigating invoice queries and raising credit paperwork where needed
Following up outstanding purchase orders and open cost estimations
Producing customer reports and supporting service contract administration
Working closely with internal departments and the wider service team
What we’re looking for
This role would suit someone from a customer service, service coordination, scheduling or busy administration background.
We’re particularly looking for someone who:
Is highly organised and thrives when juggling multiple priorities
Stays calm and professional under pressure
Enjoys speaking with customers and building relationships
Has strong attention to detail and accuracy
Is confident using Microsoft Office and CRM systems
Works well as part of a collaborative team
Brings positive energy and enjoys being part of a supportive culture
The team & culture
You’ll be joining a friendly and collaborative service department led by an experienced and supportive manager who truly champions customer service. The team environment is calm, positive and team focused, and they’re keen to welcome someone who brings energy, personality and a great customer mindset.
Full training will be provided, with great onboarding and opportunities to grow and develop within the business.
What’s in it for you?
Starting salary of £27,000 + annual bonus
Profit share scheme
25 days holiday + bank holidays + your Birthday off
Hybrid working (2 days from home after probation)
Pension scheme
Life assurance
Sick pay
Staff discounts
Excellent progression opportunities
....Read more...
Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
Understand and follow internal policies and procedures, including any complaints processes and digital media policies
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Understand and uphold appropriate legislation and regulatory requirements
Use systems, equipment and technology to meet the needs of the customers
Monitor customer service levels
Establish facts that enable the creation of a customer-focused experience and appropriate response
Build trust with a customer
Understand the products or services that are available from the organisation and keep up to date
Use appropriate communication methods, depending on the task and environment
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
Demonstrate patience and calmness
Understand the customer’s point of view
Use appropriate signposting or resolution to meet customer needs and manage expectations
Maintain informative communication during service recovery
Take ownership of keeping service knowledge and skills up to date
Consider personal goals and propose development opportunities
Act on and seek feedback to develop or maintain personal service skills and knowledge
Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
Treat customers as individuals to provide a personalised customer service experience
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Training:
Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work
Student to complete a a Customer Service Practitioner Level 2 Apprenticeship
Functional skills if required
Training Outcome:
Possible progression opportunities
Employer Description:We are an outstanding further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies.
Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
An exciting opportunity has arisen for a knowledgeable, enthusiastic, and highly motivated Field Service Engineer to take the next step in their career and join a Technical Account Management team. They will be responsible for managing, developing, and enhancing customer relationships while displaying technical expertise to support their clients with Service Visits, Technical Service Delivery, and Account Management throughout the division. Alongside a competitive salary, the Field Service Engineer will enjoy benefits such as a Company Car, Pension Scheme, Employee Assistance Programme, additional days accrued for length of service, and more! The successful Field Service Engineer will play a fundamental role in supporting the growth of the laundry and hygiene solutions division, becoming part of a developing workforce alongside leaders in the manufacturing of chemicals for over 50 years. Key Responsibilities of Field Service Engineer: • Provide technical support to achieve business targets, customer satisfaction and objectives. • Conduct service repairs on company equipment while monitoring quality, cost, and overseeing technical elements of chemical dosing equipment. • Effectively manage and develop new and existing client relationships. • Achieve sales targets for designated accounts. • Promote additional services while displaying knowledge of equipment and servicing requirements. • Offer technical support to meet business goals, ensure customer satisfaction, and fulfil objectives. • Support the acquisition of new accounts and prepare and deliver customer and colleague training. • Monitor and enhance commercial performance while ensuring that account summaries are consistently updated and accurate. • Submit punctually reports for all visits using approved document templates, including all applicable information Requirements & Qualifications for Field Service Engineer • Ability to travel throughout the Republic of Ireland, with overnight stays as required. • Experience in the laundry or hygiene industry and/or knowledge of equipment and servicing requirements. • A background in Mechanical engineering is desirable with working Electrical knowledge. • A proven ability to manage, develop, and achieve progressive sales targets for your accounts. For further information on the role, or to be considered for the Field Service Engineer position, please click on the link below to apply directly, or call 01484 645269 to speak with Kate Wadsworth.....Read more...
As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to £26,500. This role will suit a customer service professional who wants to grow with the business.
Purpose of the role:
To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.
Key Accountabilities for The Customer Service Administrator:
Creating job records, maintaining the database
Responding to customer queries
Dealing with any queries, customer complaints
Dealing with contract renewals
Managing purchase orders
Scheduling invoices
Processing and uploading orders
Liaising with customers daily basis regarding quotes, work orders, providing updates
Portal management
Organising quotes
Scheduling invoices
Uploading and processing orders
Liaising with internal teams including business development managers
Credit control for key accounts
Key Skills Required for the Customer Service Administrator:
High levels of customer service over the phone and by email
Solid administration skills
Highly organised with excellent levels of attention to detail
Adaptable in a changing environment
Credit control experience would be ab advantage
Strong IT skills
What’s in it for you?
A starting salary of up to £26,500
Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 10 min breaks)
23 days hol + bank hols (you can also buy and sell hols days)
Birthday day off (after one year service)
Training, development and progression
Annual performance and company related bonus
Associate days, socials
Associate equity program
Plenty of free parking
....Read more...
Answer phone calls and respond to customer emailsGreet customers professionally and assist them in person
Work with the Customer Service Manager to price jobs and prepare quotes
Prepare job sheets and invoices accurately
Maintain an organised and tidy office and front-of-house areaSupport the team with general administration tasks
Advanced business administration and office skills
Customer service techniques for both phone and face-to-face interactions
How to work with pricing, quotes, and invoicing in a small business
Organisational and IT skills including Word, Excel, and email management
Training:
Structured Level 3 apprenticeship training, with 2 sessions per week studing with Leeds City College (Print Works Campus).
Hands-on experience in business administration and customer service
Supportive, small-team environment
Training Outcome:
A full time permanent contract is highly likely upon completion of the apprenticeship
Employer Description:Motor Marque Ltd. is a small, friendly garage specialising in MOTs, servicing, and repairs. We pride ourselves on excellent customer service and keeping our business running smoothly.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:
Working towards a Level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz.
Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House- Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.
Key Responsibilities
Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work
Diagnose and repair equipment using hand tools, diagnostic software, and blueprints
Build strong customer relationships and act as a trusted technical contact
Work closely with Service Desk, Sales, and Operations to share insights and drive improvements
Report on completed work orders and ensure accurate records in CRM systems
Skills and Experience
Experience in a service or field-based technician role
Strong customer service and communication skills
Ability to troubleshoot and solve technical problems
UK driving licence and willingness to cover nationwide sites....Read more...
