Client Communication: Respond to customer inquiries via phone, email, or live chat, ensuring that all queries are resolved promptly and professionally.
Service Requests: Log and track incoming service requests, ensuring that all details are accurately entered into the service desk system.
Issue Resolution: Assist customers by providing information, troubleshooting issues, and directing complex queries to the appropriate department or team member.
Scheduling & Appointments: Help schedule appointments for property maintenance services, ensuring that all appointments are confirmed and logged.
Follow-Up: Perform follow-up calls or emails to ensure customers are satisfied with the service they received and to address any ongoing issues.
Customer Record Management: Update and maintain customer records and service history, ensuring all information is accurate and up to date.
Problem Escalation: Recognize when a situation requires escalation to senior team members or other departments, and ensure clients’ concerns are addressed in a timely manner.
Reporting & Feedback: Assist in tracking customer service metrics and providing feedback to the team on recurring issues or areas for improvement.
General Office Support: Provide additional administrative support to the customer service team, including filing, organizing service records, and preparing reports.
Training:Training to be provided:
Diploma in Customer Service Practitioner Level 2
Functional Skills in English and maths (if required)
Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in customer service with plenty of support and training to help you grow and develop professionally. Join Ground Up Property Services and be part of a team that truly values customer satisfaction and excellence!Employer Description:At Ground Up Property Services, we provide expert property maintenance, renovation, and management solutions for both residential and commercial clients. Our customer service team plays a key role in ensuring that our clients receive the best possible experience, from booking services to resolving any issues. We are looking for a motivated and friendly Service Desk Apprentice to join our team and start their career in customer service with us. If you're passionate about helping people, learning new skills, and providing excellent service, this could be the perfect opportunity for you.Working Hours :Monday - Friday 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Job Title: Service Advisor Customer Service Excellence
Location: Cardiff
Salary: Up to £30,000 basic + up to £7,200 bonus potential
About the Role:
We are looking for a Service Advisor with exceptional service to join a main dealership group in Cardiff. Ideal for someone with a customer service background whos passionate about exceeding expectations and creating positive outcomes.
Working Hours:
- Monday Friday: 8:00am 6:00pm (1-hour lunch + two 15-minute breaks)
- Saturdays: 1 in 3 on a rota, 8:30am 2:00pm
Responsibilities:
- Manage customer service and repair requests with efficiency and professionalism.
- Keep customers informed and liaise with the workshop.
- Handle job orders, purchasing, and invoicing accurately.
- Offer clear solutions for repairs and maintain updated customer records.
- Upsell aftersales products where appropriate.
Skills:
- Passionate about customer service, with problem-solving skills.
- IT literate and organized, with strong communication abilities.
- UK driving license required.
Benefits:
- Holiday: 22 days + bank holidays, with extra days after 5 and 10 years.
- Discounted Car Scheme and Cycle to Work Scheme after probation.
- Wellbeing support through Menable.
- Pension contributions.
If youre ready to bring outstanding customer service skills to the team in Cardiff, wed love to hear from you. Apply today and join a company committed to excellence!....Read more...
Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Stoke, ST1 Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:00pm Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you’ll play a vital part in our client’s Housing and Customer Services Directorate, where you’ll engage directly with the public in both telephone and face-to-face settings. Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards. Key Duties and Responsibilities:
Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.
Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.
Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.
Support customer inquiries across multiple channels, including online and text-based platforms.
Compile statistical data and reports to assist in service evaluation and improvement.
Actively participate in keeping administrative systems and procedures up to date.
Report technical faults with equipment to ensure continuous service.
Provide flexible shift coverage to maintain core service hours as needed.
Support equalities, data protection, and health and safety policies to uphold customer and data security.
Qualifications and Experience:
Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.
Proficiency in computer applications, including CRM systems, word processing, and telephony technology.
Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.
Organizational skills to manage a diverse workload in a fast-paced setting.
Flexibility to adapt to changing service demands and the ability to work effectively within a team.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
1- Learning how to provide excellence in Customer Service.
2- Building confidence and learning how to prioritise workloads and organisational skills.
3- Building on IT skills, learning new systems and using Word etc.
4- Keeping data and information up to date and accurate whilst ensuring data protection. Training:You will be expected to attend college at least once a month where you will receive one-to-one support from your assessor and functional skills tutors. You will be assessed using a variety of different methods including observation, professional discussion and production of written evidence.
Each apprentice is required to take an end-point assessment to complete their apprenticeship. The assessment will be delivered by a registered end-point assessment organisation. The assessment may be an online demand test, an observation, a project and a presentation depending on the requirement of the standard.Training Outcome:With additional training, Level 2 (Intermediate) Apprentices may be able to progress in their careers to roles including customer relationship manager, customer service executive officer, customer service delivery co-ordinator, customer service team leader, customer service supervisors and managers, senior customer service advisers or a wide range of other customer service related roles.Employer Description:We are a busy GP surgery located within the heart Boston, striving to offer fantastic customer service to our patients. We currently have around 11,000 patients all with unique needs.Working Hours :Monday - Friday
Between the hours of 8am - 6.30pm working over 4 daysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Team working,Initiative,Non judgemental,Patience,Confident answering the phone,Confident with the public,Calm under pressure,Polite, presentable....Read more...
Role: Customer Care Manager
Location: Kilkenny
Salary: Negotiable DOE
Our client has grown rapidly into one of Ireland’s most highly regarded civil engineering providers specialising in water conservation and public realm projects, with a diverse team from a range of backgrounds, skillsets and education levels. We provide a safe and healthy workplace in a fast-paced, dynamic industry.
Currently recruiting a Customer Care Manager to oversee and lead our customer care team. This full-time, office-based position offers an excellent opportunity for a proactive individual dedicated to driving high standards of customer satisfaction and continuous improvement within the team. You will be the key liaison with senior management and other departments, ensuring effective communication and collaboration.
Responsibilities:
Team Management:
Lead and oversee a team of customer service representatives, providing guidance, support, and training as needed.
Foster a positive and motivating work environment, promoting teamwork and individual growth.
Set clear performance goals and regularly evaluate team members' performance, providing constructive feedback and recognition.
Ensure effective staffing, scheduling, and resource allocation to meet customer service objectives.
Customer Relationship Management:
Build and maintain strong relationships with customers and stakeholders, addressing their inquiries, concerns, and feedback in a timely and professional manner.
Develop strategies in line with contractual obligations to enhance customer satisfaction, timely resolutions and retention.
Monitor customer interactions and ensure high-quality service delivery, adhering to company standards and policies.
Collaborate with cross-functional teams, including engineers and the operations team, to fulfill customer requirements and ensure seamless service delivery.
Managing the customer care requirements to ensure customer first culture is delivered across the group
Process Improvement:
Continuously evaluate customer service processes and identify opportunities for improvement.
Implement strategies to streamline operations, enhance efficiency, and optimize customer experience.
Monitor key performance indicators (KPIs) to assess the team's performance and identify areas for improvement.
Develop and implement training programs to enhance the team's skills and knowledge.
Communication and Reporting:
Serve as a point of contact between customers, engineers, and the operations team, facilitating effective communication and information sharing.
Prepare regular reports and presentations on customer service performance, highlighting key metrics, trends, and areas of focus.
Collaborate with senior management to provide strategic insights and recommendations to improve customer service operations.
Requirements:
Proven experience in a similar customer service management role, preferably within the civil industry or related field.
Strong leadership and team management skills, with the ability to motivate and inspire team members.
Highly motivated adaptable individual, working to the highest professional standards and with proven ability to deliver results within an agile team.
Excellent interpersonal and communication skills, both verbal and written.
Sound problem-solving and decision-making abilities, with a customer-focused mindset.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Proficiency in customer service software and tools.
A degree or equivalent qualification in a relevant field is desirable.
MC....Read more...
We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with difficult customers, ability to work to timescales and under pressure at times.
Responsibilities
Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact.
Respond to customer correspondence.
Process contacts recording information.
Answer incoming calls promptly and make the required connection.
Liaise with colleagues in other teams and departments to resolve customer contacts.
Where necessary liaise with service providers to fulfil a customer contact.
Maintain and enhance the commitment to customer care and quality of service standards.
Seek out answers to enquiries which have not been asked before or are of an unusual /infrequent nature.
Resolve complex service coordination issues with back office teams, service providers and partner organisations.
Assist with the implementation of new services or the development of existing ones in the Contact Centre, testing scripts and CRM processes and then piloting the resultant new enquiries and service requests, under the leadership of the Contact Centre Projects, Strategy and Performance Officer.
Duties:
Undertake the administrative and banking functions of the contact centre, including filing, scanning and photocopying.
Processing payments, including cheques and credit/debit cards, complying with the appropriate procedures.
Effective use of the relevant Contact Centre CRM systems.
Retrieval and provision of accurate data concerning services in response to customer requests.
Provide information and advice to customers based on information not available on the CRM system.
Undertake fulfilment activities to ensure services are effectively delivered post customer contact.
Effectively respond to customer correspondence in accordance with service standards responding to written customer enquiries.
Effectively control and manage calls and visits to the contact centre.
Investigate customer complaints and queries
Knowledge
Knowledge of how local Authorities operate and the services provided.
Experience of working in a customer-centred environment dealing with customer enquires.
Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills.
Well developed customer service and communication skills (e.g. listening and questioning)
Demonstrable organizational skills and the ability to organise and prioritise work.
Ability to take ownership of work and fulfill agreed commitments.
Ability to think about alternative ways of doing things.
Knowledge and understanding of supporting legislation and current best practice.
Abilities
Ability to speak with confidence and accuracy.
Ability to choose the right kind of vocabulary for the situation in hand.
Ability to listen to customers and understand their needs.
Ability to tailor your approach to each conversation appropriate to the customer.
Required
3 GCSE’s (including English) (or) Relevant Vocational qualification and a level of competency equivalent to NVQ level II in Customer Care.
....Read more...
Customer Services Advisor
Location: Hybrid - Sevenoaks, TN13 1AX Salary: £29,050 per annum (Full-time, Permanent) Hours: 37 hours per week (Mon-Thurs 8:00am-5:15pm, Fri 8:00am-5:00pm, shift pattern) Closing Date: 8:00am on 15 November 2024 Interview Date: Week commencing 18 November 2024
Purpose of the Role: As a Customer Services Advisor, you’ll provide tailored, first-time solutions across all contact channels, ensuring customers receive exceptional service. You will have the opportunity to make a real impact by delivering a positive, high-quality experience and actively listening to customer feedback to help continuously improve the service.
Responsibilities:
Deliver consistently excellent customer service through phone, email, social media, and web, aligning with service standards and customer service KPIs.
Personalize the service to meet each customer’s unique needs, supporting diverse communities.
Manage challenging conversations and resolve complaints with professionalism and empathy.
Work collaboratively with colleagues, partners, and contractors to provide a seamless, joined-up service.
Embrace learning and development opportunities to keep your skills and knowledge current.
Promote digital service options to tenants, including the tenant portal and website.
Participate in training and workshops, applying best practices from the “Making a Difference” program.
About You:
Experience in customer service or contact center environments, with a commitment to making a positive difference.
Excellent communication skills across phone, email, live chat, and social media.
Confident using Microsoft Office and internal systems, with a willingness to learn new ICT tools.
Strong decision-making abilities and a solution-focused approach, especially in challenging situations.
Ability to work accurately and prioritize tasks in a fast-paced environment.
Understanding of equality and diversity principles in customer service.
What We Offer:
Competitive salary
Generous annual leave with an additional three days for Christmas
Company pension scheme, life cover, and health cash plan
Wellbeing grant and paid time off to volunteer
Hybrid working with an expectation of two-fifths office-based each week
....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £23795.00 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 2 Saturdays (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£23795.00 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £23795.00 plus performance bonus....Read more...
Are you a Customer Service Advisor - Sage looking for a new position?
My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact for customers, seeking assistance with their systems and solutions. You will deliver expert advice, co-ordinate technical issues, and provide exceptional service across various communication channels, ensuring that the customers maximise the benefits of their innovative products.
Requirements/Responsibilities for this Milton Keynes, Buckinghamshire role:
Respond to customer inquiries about lighting control systems via phone, email, live chat, and other platforms.
Provide product information and co-ordinate technical guidance related to lighting controls, dimming systems, sensors, and automation solutions.
Assist customers with their orders and advise when orders are despatched.
Keep records of customer interactions and technical issues using the company's CRM system and provide follow-up as needed.
Ensure that service level agreements (SLAs) are met, focusing on response time, issue resolution, and customer satisfaction.
Collaborate with sales teams to identify potential sales opportunities or system enhancements.
Data entry on our ERP, for vat returns, invoices, despatching and other tasks as instructed.
MRP/ERP experience (SAGE 200).
Office administration experience.
BTEC or equivalent in Business studies or relevant subject.
Strong analytical skills.
Ideally the Customer Service Advisor, based in Milton Keynes, Buckinghamshire will have experience with SAGE.
This is a fantastic opportunity for a Customer Service Advisor - Sage to join an established, growing company. If this position is the one for you, call Brett on 01582 878841 / 07961 158773 or send your CV to BLongden@RedlineGroup.Com....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Salary up to £33,000
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £33,000 Bodyshop Maidenhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000
- 23 Days Holiday + Bank Holidays
- Permanent Role
- Mon to Fri 8am - 5:30pm
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Reigate area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Reigate
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000 + Bonus
- 8am - 5pm Monday - Friday
- Permanent Role
I am currently working with a highly efficient and well equipped Accident Repair Centre who are now looking for an experienced Bodyshop Advisor to join their busy site in the Belvedere area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Belvedere
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Job Description: Employability Tutor and Customer Service Tutor Position: Employability Tutor / Customer Service Tutor Location: Hayes or Richmond (either site) Hourly Rate: £30 - £35 Contact: Lewis Ashcroft – lewis.ashcroft@servicecare.org.uk
1. Employability Tutor Course Duration: 7 days Working Hours: 9:30 AM – 3:00 PM (each day) Client Group: Adults seeking employment Responsibilities:
Deliver a structured, 7-day Employability course to adult job seekers.
Create engaging lessons to help learners improve their job search, application, interview skills, and general employability.
Ensure all sessions are accessible, informative, and align with course objectives.
Requirements:
Teaching Qualification (e.g., PTLLS, DTLLS, PGCE).
Assessor Qualification.
Experience in delivering employability courses or similar training to adults.
2. Customer Service Tutor Course Duration: 6 days Location: Hayes (UB3 3BB) or Richmond Client Group: Adults seeking employment Responsibilities:
Lead a 6-day Customer Service course aimed at preparing job seekers with essential customer service skills.
Develop lesson plans focusing on communication, problem-solving, and customer handling skills.
Foster a positive learning environment and support learners in their professional growth.
Requirements:
Teaching Qualification (e.g., PTLLS, DTLLS, PGCE).
Assessor Qualification.
Previous experience in customer service training or a related field.
For inquiries or to apply, please contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/or shifts.
Working week will be confirmed on applicationSkills: Communication skills,Organisation skills,Customer care skills,Team working,Creative,Patience....Read more...
An exciting opportunity has arisen for a Service Delivery Executivewith ideally 1 year of experience to join a dynamic team within an innovative content curation platform. This full-time role offers excellent benefits, hybrid working (2 days office, 3 days remote) and salary of £23,000.
This is a 12-month fixed-term contract role with potential for a permanent role and a career in Customer Success for exceptional candidates.
As a Service Delivery Executive, you will report to the eCommerce Customer Success Director and collaborate closely with Customer Success Managers to provide curation services for the eCommerce client base.
You will be responsible for:
? Managing client content, including uploads and tagging, ensuring it is accurate and ready for use.
? Documenting and improving best practices to enhance service efficiency.
? Acting as the voice of the customer by providing feedback and status updates internally.
? Continuously improving your skills and knowledge to grow in the role.
What we are looking for:
? Previously worked as a Service Delivery Executive, Marketing executive, Service Delivery Admin, Service Delivery Administrator, Service Delivery specilaist, Marketing Assistant, Customer service executive or in a similar role.
? Familiarity with marketing concepts and processes, with a technically minded perspective.
? Ideally have 1 year of experience.
? Outstanding communication skills, both verbal and written.
? Strong organisation and time management skills.
Whats on offer:
? Competitive salary
? 28 days holiday
? Opportunities to work with leading global eCommerce brands
? Access to regular team events and company-wide activities
Apply now for this exceptional Service Delivery Executive opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources ....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Welcome to Warners Citroën Tewkesbury, where our commitment spans over 100 years in the motor industry and 40 years as dedicated Citroën specialists. As one of the largest independent motor dealers in the county, we prioritise the personal touch to ensure you make the most of our award-winning range of vehicles.Working Hours :Monday - Friday, 8.30am - 5.30pm.
However, each of our dealers will have different requirements (to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Customer Service Advisor - £24 - £26K a year, 8 am – 5 pm/4.30 pm on a Friday (1 hr lunch) up to £4K bonus included, 28 days holiday, perm position after completing probation period, growing business, modern clean offices friendly supportive team.Location of the Customer Service Advisor position: WarringtonWe are looking for an experienced Customer Service Advisor, that enjoys working in a fast-paced environment that thrives on providing the best client care.This position is working with a leading Automotive business that have recently expended opening new facilities to increase their manufacturing capability. Due to this growth, we are now looking for a Customer Service Advisor to support the growing network of customers the company has.Key duties of the Customer Service Advisor position. • Liaise with customers to keep them up to date with the progress of their order. • Check orders and ensure all work is fulfilled on time by the Aftersales department. • Liaise with the relevant departments to ensure all documentation in correct and in order • Carry out follow up calls and respond to any queries that have been received. • Ensure that all feedback is captured and reported • Ensure that all quires and responded and resolved in a timely manner Benefits of the position: • Salary: £24 – 26K plus 4k Bonus (OTE £28 – 30K) • Perm position after completing probation • 28 days holiday • Modern clean working environmentIf you would like a private chat about the Customer Service Advisor position before applying, please contact Maisie Cope at E3 Recruitment.....Read more...
Daniels Health & Sharpsmart were founded with the vision of "making healthcare safer" - we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why"; our "how" is delivering the highest standard of service we can, This role is perfect for someone eager to learn in a dynamic environment, with opportunities to develop multiple skills and gain exposure across various business units.
What will your role involve?
* Taking customer calls and managing enquiries
* Handling customer queries and providing solutions
* Managing and responding to customer emails
* Using a case management system to track and resolve issues
* Providing support to the customer service team with administrative tasks
* Assisting with the preparation of customer service reportsTraining:* Level 2 Customer Service Practitioner Apprenticeship
* English and maths Level 2 (if the learner does not already hold these)Training Outcome:Permanent role and positive career opportunities within the business for the successful candidate on completion of the qualification. The ability to further progress your career, experience and aspirations.Employer Description:Leading innovation across the UK's clinical waste management landscape, Sharpsmart has the second largest service footprint in the United Kingdom and is proud to offer our leading sharps, pharmaceutical, cytotoxic and clinical waste containment and disposal solutions across all major cities in England.Working Hours :Monday ? Friday (8-4 or 8.30-4.30 or 9-5)
Shifts TBC.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Team working....Read more...
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face-to-face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as a part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.
Level 2 Customer Service Practitioner Apprenticeship Standard
The training schedule has yet to be agreed upon, further details will be made available at a later date
The apprenticeship will take a minimum of 12 months to complete.Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level
Employer Description:Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations. Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.Working Hours :Monday - Friday, daytime hours. Shifts to be confirmed (TBC).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service:
Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration:
Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork:
Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion:
Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Apprenticeship Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 0830 - 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Team working,Creative....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Skills, interests, and qualities:
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
37.5 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Income: £22,308
Working hours and conditions:
Monday to Friday 0900-1700. 30-minute lunch break, plus 15-minute morning and afternoon break allowance.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
Customer Service Advisor (On -Street Notice Processing) - Wigan - Part-Time; 25 hours per week - £14,872 per annum
Do you have customer service experience?
Are you a good communicator? Are you looking for a part time role?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Skills, interests, and qualities:
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
25 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Income: £14,872
Working hours and conditions:
Monday to Friday 0900-14:30. Plus 30-minute lunch break.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
Job Title: Customer Service Advisor (Repairs & Enquiries) – Maternity Cover Location: Bristol BS4 Hybrid (Based on business needs) Salary: £13.93 PAYE (weekly pay) Contract: One-year maternity cover with potential for extension or permanent role Hours: Full-time, rota-based covering 8:00 AM – 6:00 PM
We are currently seeking a dedicated Customer Service Advisor to join our team for a one-year maternity cover position, with the potential for extension or a permanent opportunity. The Role: As a Customer Service Advisor, you will be responsible for handling customer and stakeholder enquiries related to housing repairs. You will ensure repair requests are raised, prioritised, and resolved in a timely manner. You will work closely with contractors and other teams to ensure the “right first time” completion of repairs and provide ongoing support to ensure high standards are met. This role operates on a rota basis to ensure coverage between 8:00 AM and 6:00 PM. The position offers a hybrid working arrangement, with work-from-home options set by your line manager to ensure full training and business requirements are met. Key Responsibilities:
Respond to customer and stakeholder enquiries, ensuring compliance with council policies and procedures.
Accurately raise repair requests, prioritise them according to urgency, and ensure they are scheduled effectively.
Monitor the progress of repairs, liaising with operatives, surveyors, contractors, and customers to ensure timely completion.
Use mobile devices and council systems to track and report on job completions, providing feedback to trade managers and supervisors.
Make outbound contact with customers to schedule appointments and follow up on repairs enquiries.
Provide guidance and information to customers, contractors, and colleagues on repair issues.
Support the day-to-day operations of the customer service team, including administration tasks and assisting with project work when required.
Ensure excellent service is delivered consistently, aligned with Bristol City Council’s core values and performance indicators.
What We’re Looking For:
Proven experience in a call centre or customer service environment, ideally within housing or repairs services.
Strong communication skills with the ability to adapt to different customer needs.
Ability to remain calm and professional under pressure while handling multiple enquiries.
Previous experience using mobile devices and systems to monitor and track repairs.
A proactive and solution-oriented approach to customer service.
An interest in taking on a longer-term role, as the council is undergoing service changes that may create new opportunities.
What We Offer:
Competitive salary and benefits package.
Hybrid working arrangement (work-from-home days advised by your line manager).
Opportunities for development and career progression within Bristol City Council.
Initial one-year maternity cover with the possibility of extension or a permanent role.
....Read more...
