Job Title: Service Controller
Location: Barnoldswick
Salary: £28,000 - £35,000 per annum
Hours: Monday to Friday - Days
Role Overview:
We are seeking a highly organised and proactive Service Controller to join this dynamic team. This role is central to ensuring seamless coordination of service activities, maintaining strong customer relationships, and supporting the service engineers in delivering exceptional on-site solutions.
Key Responsibilities:
- Schedule and coordinate service calls and maintenance visits efficiently.
- Act as the primary point of contact for customers regarding service inquiries.
- Liaise with service engineers, ensuring timely and effective resolution of customer issues.
- Maintain accurate records of service requests, work orders, and customer interactions.
- Monitor service KPIs and support continuous improvement initiatives.
- Assist in preparing service reports and documentation.
Requirements:
- Previous experience in a service coordination or customer support role.
- Strong organisational and multitasking skills with keen attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and service management software.
- Ability to work effectively under pressure and adapt to changing priorities.
What\'s on Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative team environment.
- Exposure to a variety of projects and clients across the material handling industry.
How to Apply:
If you are a proactive, customer-focused individual with a passion for service excellence, we would love to hear from you. Please apply today or call Matt- 07739277676....Read more...
Service Advisor Automotive Dealership
Location: Woolwich, South East London
Basic Salary: £35,525 | OTE: £50,000+ | Company Car
Are you an experienced Service Advisor looking for your next opportunity within a main dealership? We are recruiting on behalf of an established automotive dealership in Woolwich for a customer-focused Service Advisor to join their busy aftersales team.
This is an excellent opportunity for someone with automotive service experience who enjoys building customer relationships, delivering outstanding service and working in a professional dealership environment.
Whats on Offer:
- Basic salary of £35,525 per annum
- OTE of £50,000+ per annum
- Company car
- 31 days annual leave, including bank holidays
- Employee car ownership schemes for you and your family
- Private healthcare access and employee assistance programme
- Pension scheme and life assurance
- Retail discounts and employee referral bonuses
- Long-service awards and enhanced holiday entitlement
- Ongoing training and career development
- Additional pay for Saturday working
Working Hours:
- Monday to Friday: 8:00am6:00pm
- Saturday: 8:00am12:30pm, 1 in 3 Saturdays
- 45 hours per week, with Saturday hours paid in addition
Key Responsibilities:
- Welcome customers and provide a friendly, professional service.
- Manage the customer journey from vehicle booking through to collection and handover.
- Keep customers updated on vehicle servicing, repairs, costs and completion times.
- Explain additional work and obtain customer authorisation where required.
- Liaise with workshop technicians to coordinate jobs and maintain workshop efficiency.
- Complete service documentation and administration accurately.
- Handle customer enquiries and resolve complaints professionally.
- Ensure vehicles are prepared and ready for collection.
- Maintain high levels of customer satisfaction and build long-term relationships.
What Were Looking For:
- Previous experience as an Automotive Service Advisor, Aftersales Advisor or Service Team Manager.
- Experience working within a main dealership or automotive service environment.
- Excellent customer service and communication skills.
- Strong organisational, administrative and time-management abilities.
- The confidence to explain vehicle repairs, manage customer expectations and resolve concerns.
- A professional, proactive approach and the ability to work effectively within a busy team.
Apply Today If youre an experienced Service Advisor looking for a new role in Woolwich, offering a competitive basic salary, £50,000+ OTE and a company car, wed love to hear from you.
Click Apply Now to find out more about this Service Advisor opportunity.....Read more...
Role: Customer Service Manager Industry: Healthcare / Pharmacy Services Location: North West London (On-site) Hours: Monday to Friday (8:30am–6:00pm) A growing healthcare services provider is looking for an experienced Customer Service Manager to lead their customer service team and maintain high standards of service.You'll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.Ideally, you'll have previous experience within pharmacy or healthcare, with an understanding of medication management processes and the importance of accurate, timely communication in a healthcare environment.This is a hands-on role where you'll support and develop your team, oversee service standards and drive improvements to the overall customer experience.Person Specification:
Proven experience managing a large customer service operationExcellent customer service and communication skillsPrevious experience working within pharmacy/medicines managementConfident handling complaintsUnrestricted UK Right to Work (please note, visa sponsorship is not available for this role)....Read more...
CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSIONAre you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.COMPANY BACKGROUNDOur client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. NO COLD CALLINGMotivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsCustomer focusedSelf-motivatedAble to manage complaints professionallyKeen to drive business forwardIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pmWorking 1 Saturday per month 9am-3pm20 days holiday plus Bank HolidaysOnsite Parking£26,500 - £30,000 plus commissionFantastic opportunity to build a careerExcellent ongoing training and supportFun days and eventsFeel valued everyday
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION....Read more...
Senior Service Advisor Team Leader Opportunity (Automotive)
We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone.
ð LOCATION Maidstone, Kent
ð¼ JOB TYPE Full-Time | Permanent
ð° SALARY & BENEFITS
- £35,000 basic + OTE £40,000£45,000
- Departmental bonus scheme
- Customer satisfaction (CSI) bonus
- Upsell / performance bonus
- Saturdays paid in addition to basic salary
- Clear progression to Service Manager
- Supportive and professional working environment
ð ABOUT THE ROLE
This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader.
You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance.
This role is ideal for someone looking to step into leadership and build a long-term career within automotive management.
ð§ KEY RESPONSIBILITIES
- Support and lead a team of Service Advisors
- Oversee day-to-day Service Reception operations
- Deliver outstanding customer service and maintain high CSI scores
- Manage bookings, job allocation, and workshop coordination
- Drive upselling of additional work and services
- Handle customer queries and escalations professionally
- Monitor performance and support team development
- Work closely with Aftersales and senior management
ð¤ ABOUT YOU
- Experience as a Service Advisor or Senior Service Advisor within a main dealership
- Previous team leadership, mentoring, or supervisory experience (preferred)
- Strong customer service and communication skills
- Commercial awareness with upselling experience
- Organised and able to work in a fast-paced environment
- Ambitious and motivated to progress into a Service Manager role
â° WORKING HOURS
- Monday to Friday: 08:00 18:00
- 1 in 2 Saturdays (1 in 3 negotiable): 08:00 13:00
If youre an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone.....Read more...
Up to £30k salary + 8% pension + Enhanced Maternity & Paternity are just a few of the benefits a Customer Service Advisor will gain whilst working for this leading manufacturer.
We have partnered with a global manufacturing organisation who represents multiple brands sold in 23 sales outlets across Europe.
This employer operates out of Wakefield and are now looking to add a Customer Service Advisor to their team.
Key responsibilities of the Customer Service Advisor will include:
Deliver outstanding customer service and manage customer enquiries through to resolution.
Process and coordinate customer orders, ensuring accuracy and on-time delivery.
Liaise with internal teams and external partners to support fulfilment, logistics, and installations.
Provide customers with regular updates on orders, deliveries, and service requests.
Manage returns, complaints, and non-conformance issues, ensuring effective resolution.
Coordinate sample requests and maintain accurate customer records.
Support continuous improvement by identifying trends and opportunities to enhance customer experience.
We are keen to receive applications from individuals who possess:
Experience as a Customer Service Advisor or similar within a manufacturing organisation
Ability to communicate effectively across multiple channels (phone, email, face-to-face)
Experience and proficiency with order processing software and CRM systems
Previous experience as a Customer Service Advisor in a B2B environment
Salary & Benefits:
Up to £30,000 per annum
8% pension (3% employer contribution)
Enhanced Maternity & Paternity leave
37 hours a week (7am – 4pm)
24 days annual leave entitlement
Cycle to Work Scheme
To apply for the Customer Service Advisor opportunity, please click “Apply Now” and attach an updated copy of your CV. Alternatively, please contact Bradley Heppinstall-Haigh at E3 Recruitment for more information.
....Read more...
Senior Wheelchair Operations SupervisorSalary: £40,000 - £42,000 pa dependent on skills and experienceHours 37.5 hours per weekDepartment: OperationsLocation: Hammond Road, BedfordReports to: GM / RDDirect Reports: Wheelchair Operational TeamSummary and Main PurposeTo support the Multi Service Operations Manager in the safe, effective and efficient delivery of Rosscare Wheelchair Services, ensuring operational, contractual and customer service objectives are achieved. To provide day-to-day leadership of operational teams, driving service performance, productivity, compliance and customer service excellence whilst supporting positive outcomes for service users.Key Duties
Support the Multi Service Operations Manager in the delivery of Wheelchair Services in line with contractual requirements, service specifications and agreed KPIs.Lead the day-to-day operation of Wheelchair Services, ensuring resources are effectively deployed to meet service demand.Manage and support operational teams involved in wheelchair provision, repair, maintenance, refurbishment, logistics and customer service activities.Ensure wheelchair assessments, deliveries, collections, repairs, maintenance and refurbishment activities are completed safely, efficiently and within contractual timescales.Monitor daily operational performance and service delivery targets, escalating risks and issues where appropriate.Support achievement of contractual KPIs through effective management of operational performance and resources.Manage day-to-day staffing levels, rota planning and resource allocation to ensure service continuity.Conduct team briefings, return-to-work meetings, probation reviews and performance discussions in line with Company procedures.Support recruitment, induction, training and development activities within operational teams.Promote a positive customer-focused culture and ensure a high standard of customer service is delivered at all times.Ensure service users receive timely and effective support throughout their journey within the Wheelchair Service.Work collaboratively with clinical, assessment and customer service teams to support effective service delivery.Ensure compliance with Company policies, procedures, contractual requirements and quality standards.Ensure Health & Safety requirements are adhered to and that accidents, incidents and near misses are reported and investigated appropriately.Support safeguarding responsibilities by ensuring concerns are escalated and managed in accordance with Company policies and procedures.Oversee stock control activities, stock accuracy and stock take processes relating to wheelchairs and associated equipment.Monitor operational workflow and vehicle utilisation to ensure services are delivered efficiently.Investigate service issues, complaints and operational incidents, implementing corrective actions where required.Produce operational reports and performance information as requested.Maintain effective working relationships with service users, carers, clinicians, prescribers, operational stakeholders and frontline customer contacts.Provide operational information and support for customer and commissioner meetings as required.Support the implementation of operational improvements and changes directed by the Multi Service Operations Manager.
Additional Information DBS: Enhanced DBS check required and refreshed in line with company policy.Personal Development / Training: Attend appraisal, training courses and operational meetings as required.Equal Opportunities: Medequip is an Equal Opportunities Employer.Information Governance: Adhere to GDPR and company information governance requirements.Key Requirements / Person Specification
Experience of working within healthcare, community services, wheelchair services or a similar operational environment.Experience of supervising operational teams and managing day-to-day service delivery.Experience of managing performance, productivity and customer service standards.Experience of working within a KPI-driven environment.Experience of resource planning and workload management.Experience of supporting service users with varying clinical, mobility or support needs.
Skills and Special Aptitudes
Strong leadership and people management skills.Ability to motivate, coach and develop teams.Excellent organisational and prioritisation skills.Ability to manage multiple operational demands effectively.Excellent communication and customer service skills.Ability to build positive working relationships with service users, carers, colleagues and operational stakeholders.Ability to analyse operational performance information and identify improvement opportunities.Understanding of Wheelchair Services and associated operational requirements.Understanding of customer-focused service delivery within a healthcare or community setting.Understanding of Health & Safety, compliance and quality requirements within an operational environment.IT literate and comfortable using operational systems and technology.Ability to work under pressure whilst maintaining attention to detail.Full driving licence.Flexibility.
Interested? Please send your cv by return. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
JOB DESCRIPTION
Job Title: Customer Service Manager
Location: Vernon Hills
Reports To: Director, Customer Service & Product Support
Direct Reports: Yes
Position Summary:
We are seeking an experienced, analytical Customer Service Manager to lead our B2B Customer Service, Returns, and Order Entry operations. This leader will be accountable for service performance, timely and accurate order processing, issue resolution, workforce effectiveness, employee engagement, and the continued development of the team. The ideal candidate brings progressive leadership experience in a complex service or order-management environment, hands-on SAP knowledge, and the ability to translate data into practical actions that improve the customer experience and operational results.
Key Responsibilities:
Lead team performance: Direct the day-to-day work of the Customer Service, Returns, and Order Entry teams, set clear priorities, and ensure department goals and service expectations are met.
Manage B2B service operations: Oversee inbound customer contacts, order-related inquiries, issue resolution, and escalations while maintaining a professional and customer-focused approach.
Ensure accurate, timely order processing: Monitor workflow and remove barriers to the on-time and accurate processing of customer orders, returns, and related transactions.
Use data to drive decisions: Develop, monitor, and communicate operational metrics and trends. Analyze call, order, backlog, quality, and service data to identify root causes, risks, and improvement opportunities.
Coach and develop employees: Provide regular feedback, coaching, and development. Complete performance evaluations and hold employees accountable for expectations and results.
Manage workforce needs: Oversee scheduling, workload coverage, timekeeping, and attendance compliance to support customer demand and business priorities.
Hire and onboard talent: Participate in recruiting and selection, lead effective onboarding, and ensure new employees are trained on systems, processes, and service standards.
Maintain training and procedures: Create, update, and reinforce training materials, standard work, policies, and procedures to improve consistency and knowledge retention.
Partner cross-functionally: Work closely with Supply Chain, Distribution, Product Management, Sales, IT, and other business partners to resolve issues, communicate customer needs, and implement process improvements.
Lead continuous improvement: Identify opportunities to simplify work, improve service levels, strengthen controls, and increase efficiency through process, system, and reporting improvements.
Strengthen employee engagement: Maintain regular communication, recognize contributions, address concerns, and support employee growth and retention.
Build alignment across teams: Create consistency across Customer Service, Order Entry, and Returns through clear expectations, strong communication, and shared ownership of customer and operational outcomes.
Lead change and technology adoption: Guide employees through system, process, and organizational changes while reinforcing communication, training, adoption, and accountability.
Required Qualifications:
Bachelor's degree or equivalent combination of education and relevant experience.
Minimum of five years of people-management experience in a B2B customer service call center or similarly complex customer service operation.
Previous SAP experience, including working with customer orders and related service transactions.
Strong analytical skills with demonstrated experience using data, KPIs, and operational reporting to identify trends and guide decisions.
Proven ability to lead, coach, and develop employees while driving accountability and measurable results.
Experience managing customer escalations, conflict resolution, and cross-functional problem solving.
Excellent written and verbal communication skills, with the ability to communicate clearly with employees, customers, and business partners.
Strong business acumen, attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office, particularly Excel, and experience with call center or customer contact technology.
Experience leading employees through process, system, or organizational change.
Preferred Qualifications:
Experience leading teams responsible for customer service, order entry, and/or returns.
Experience building dashboards, scorecards, or recurring operational reporting.
Background in a manufacturing, distribution, or consumer products environment.
Experience leading process improvement, system implementation, or automation initiatives.
SAP S/4HANA experience.
Leadership Profile:
Balances customer focus with operational discipline and sound business judgment.
Uses facts and data to understand problems, set priorities, and follow through on results.
Builds ownership within the team rather than solving every issue for employees.
Creates strong partnerships across functions and communicates risks early.
Remains calm, professional, and decisive when managing urgent or complex issues.
Leads with consistency, approachability, and a genuine commitment to employee development.Salary Target Range: $86,000 - $102,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Mobile Service Technician (Telehandlers & Forklifts) Leicester.
Salary: £38,000 + Company Vehicle + 25 Days Holiday + Bank Holidays + Pension + Life Assurance + Ongoing Training + Career Progression + Employee Discounts + Xmas shutdown.
Location: Field Based, paid Door to Door. OT after 40 hours. OTE £57,000 PLUS
Are you an experienced Mobile Service Technician with a background in Telehandlers and Forklift Trucks? Do you enjoy working independently, solving technical challenges, and delivering first-class customer service? If so, this could be the ideal opportunity for you.
A leading specialist in materials handling equipment, trusted by businesses across the UK for its expertise and customer service.
With a modern fleet, ongoing investment in training, and a strong commitment to employee development, the company offers excellent long-term career prospects.
Engineers are supported with the latest tools, technology, and manufacturer training, creating an environment where skills are valued and rewarded.
As a Mobile Service Technician, you will be responsible for ensuring customer equipment remains safe, reliable, and operating at peak performance. Working from a fully equipped service vehicle, you will attend customer sites to carry out servicing, maintenance, diagnostics, and repairs on Telehandlers, forklifts, and associated equipment.
Service, maintain, and repair Telehandlers, forklift trucks, and associated plant equipment.
Diagnose mechanical, hydraulic, electrical, and engine-related faults.
Attend customer sites to carry out planned maintenance and inspections on Telehandlers and related machinery.
Respond to breakdowns and provide effective fault-finding and repair solutions.
Complete detailed service reports and maintain accurate maintenance records.
Ensure all work is carried out safely and in line with company standards.
Build positive relationships with customers through excellent communication and service.
Work closely with the operations team to identify service improvements and maximise equipment uptime.
Additional benefits
Life Assurance (3x Salary)
Free Tool Hire Benefits
Employee Discounts and Rewards Platform
Cycle to Work Scheme
Recommend a Friend Bonus Scheme
Long Service Awards
Health Cash Plan Options
Mobile Phone and Retail Discounts
....Read more...
Aftersales Advisor Exeter
Location: Exeter
Salary: £30,000 basic salary, £36,000 OTE
Working Hours: Monday to Friday no weekends
Job Type: Full-time, Permanent
Are you a customer-focused individual looking to develop your career in the automotive industry? We are recruiting for an Aftersales Advisor to join a busy main car dealership in Exeter.
Previous motor trade experience is advantageous but not essential. If you have excellent customer service skills, a professional attitude and good communication skills, this could be the perfect opportunity for you.
Key Responsibilities:
- Welcome and assist customers visiting the dealership.
- Handle customer enquiries professionally and efficiently.
- Deliver excellent customer service throughout the aftersales journey.
- Communicate effectively with customers and colleagues.
- Support the aftersales team with daily operations.
- Manage workloads and prioritise tasks effectively.
Requirements:
- Excellent customer service and communication skills.
- Professional, friendly and approachable manner.
- Good IT skills and attention to detail.
- Ability to work independently and as part of a team.
- Previous automotive, motor trade or retail experience is beneficial but not essential.
Salary & Benefits:
- £30,000 basic salary.
- £36,000 OTE.
- Monday to Friday working no weekends.
- Up to 33 days' annual leave, depending on service.
- Paid day off on your birthday.
- Additional paid day off for family or special occasions.
- Enhanced workplace pension contributions.
- Death in Service benefit of four times salary.
- Discounts on vehicle purchases, servicing and repairs.
- Staff rewards and retail discounts.
- Flexible working hours.
- Cycle to Work scheme.
- Employee Assistance Programme, including online GP access.
- Full training and career development opportunities.
Apply Today If you have a passion for customer service and want to build your career within a main dealership, apply today for this Aftersales Advisor job in Exeter, offering £30,000 basic, £36,000 OTE and a Monday-to-Friday working week.....Read more...
A Field Service Engineer is sought to join a specialist fleet technology business in London (inside the M25), supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment.
The Field Service Engineer, London (inside the M25), will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems, and safe working practices across customer sites and vehicle-based technology environments.
Responsibilities include:
Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
Assist with installation and upgrade works in collaboration with the Projects Team when required.
Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
Ensure all work is completed safely, efficiently, and in line with company and customer standards.
Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
Build and maintain positive working relationships with customers, acting as a professional representative of the business.
Support audits and inspections of installed equipment where required.
Attend customer meetings or site visits with management when needed.
Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.
Key skills & experience:
Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
Strong fault-finding and problem-solving skills.
Ability to work independently and manage your own workload in the field.
Strong communication and customer service skills.
Full UK driving licence.
Comfortable working at height where required.
Willing and able to work permanent night shifts.
Positive attitude, reliability, and a proactive approach to learning.
How to apply:
Apply now for the Field Service Engineer role in London (inside the M25). Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821....Read more...
TECHNICAL CUSTOMER SERVICE ADVISORNORTH FAMBRIDGE, CHELMSFORDCIRCA £35,000 + COMPANY BONUS THE OPPORTUNITY:
Do you have an electrical background and enjoy helping customers understand products and solve technical problems?
Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You’ll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.
This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You’ll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.
THE TECHNICAL CUSTOMER SERVICE ADVISOR ROLE:
You’ll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.
Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.
Explain electrical product functions and specifications, helping customers understand technical information and how components operate.
Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.
Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.
Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.
Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.
Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.
Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.
Assist with picking and packing orders when required, contributing to the practical running of a small team.
Adapt to new systems as the business introduces more automated ordering and customer administration processes.
THE PERSON:
Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.
Alternatively, an electrical engineering background with experience explaining technical information to customers.
A sound understanding of electrical components and how they function within a circuit.
Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.
Clear communication skills, patience and a methodical approach to investigating customer problems.
Strong attention to detail when processing orders, recording information and following up enquiries.
As a Technical Customer Service Advisor, you’ll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.
A relevant technical qualification is desirable, ideally in electrical or electronic engineering.
Experience with relays, control panels or industrial automation products would be advantageous.
A Technical Support Advisor will bring experience investigating product questions; a Customer Service Executive will need the electrical knowledge to handle those conversations confidently.TO APPLY:
If you’re a Technical Support Advisor or Customer Service Executive with an electrical background, or an electrical engineering professional with customer support experience, we’d like to hear from you.
Please send your CV for the Technical Customer Service Advisor role via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
A position for a Field Service Engineer role covering the South of the UK has become available, with a leading provider of vehicle technology, CCTV, and driver assistance solutions.
We are currently recruiting on behalf of a well-established technology business that provides installation, maintenance, and support services for CCTV systems, driver aid solutions, and other vehicle-based technologies across the bus, coach, and rail sectors.
The Field Service Engineer job, covering the South of the UK, is home-based and will form part of a team of remotely based engineers, supporting customers through installation, servicing, preventative maintenance, and fault rectification activities.
This role offers a varied mix of field-based technical work and customer interaction, ensuring the highest levels of service delivery across the customer base.
Ideal candidates for the Field Service Engineer job will have experience in the following areas:
Installing, commissioning, servicing, and fault-finding on vehicle-based electrical or electronic systems.
Maintaining and repairing CCTV systems, DVRs, telematics, driver assistance systems, or similar technologies.
Working within the bus, coach, rail, automotive, transport, or vehicle technology sectors.
Diagnosing electrical and electronic faults and implementing effective solutions within agreed timescales.
Managing preventative maintenance (PPM) schedules and responding to service calls.
Delivering high levels of customer service while working independently in field-based environments.
Communicating effectively with customers, garage engineers, service teams, and management.
Maintaining accurate records and providing quality reporting to management and support teams.
Managing personal stock levels, tools, and company equipment effectively.
Adhering to customer and company health and safety procedures at all times.
Supporting and mentoring less experienced engineers where required.
Working flexibly, including occasional overnight stays and night-shift activities.
The successful candidate will ideally possess:
Experience within the vehicle technology, CCTV, automotive, rail, transport, or electrical engineering sectors.
Strong fault-finding and diagnostic skills across electrical and electronic systems.
Knowledge of CCTV systems, DVRs, and associated vehicle technologies.
Excellent communication and customer-facing skills.
Experience working in a field service or installation engineering environment.
IT competency and the ability to complete service documentation accurately.
A full driving licence.
An Electrical qualification such as NVQ, BTEC, Apprenticeship, or equivalent (desirable).
Relevant industry experience within vehicle electrical systems, CCTV, or related technologies.
This is a fantastic opportunity for an experienced Field Service Engineer, CCTV Engineer, Vehicle Electrical Engineer, Installation Engineer, Rail Systems Engineer, or Mobile Service Engineer looking to join a growing organisation supporting critical transport and vehicle technology solutions across the South of the UK.
To apply for this Field Service Engineer role covering the South of the UK, please contact James Thompson on 01582 878831 or email jthompson@RedlineGroup.Com.....Read more...
Parts Advisor Automotive Dealership
Salary: Up to £33,002 per year
Job Type: Full-time
Industry: Automotive / Motor Trade
Are you an experienced Parts Advisor looking for your next opportunity in the motor trade? Do you have excellent customer service skills, strong attention to detail and the ability to thrive in a busy automotive environment?
We are recruiting for a Parts Advisor to join an established automotive dealership team. This is an excellent opportunity for a customer-focused individual with experience in vehicle parts, stock control and parts department operations.
About the roleAs a Parts Advisor, you will play an important role in supporting the service department, workshop technicians and retail customers by ensuring the correct parts and consumables are identified, ordered and supplied efficiently.
You will deliver a professional service, maintain accurate stock records and help ensure the parts department operates smoothly and effectively.
Key responsibilities
- Identify and supply the correct vehicle parts to customers, workshop technicians and service colleagues.
- Establish customer requirements through effective communication and product knowledge.
- Provide accurate parts information, recommendations and details of relevant promotions.
- Deliver excellent customer service to both internal and external customers.
- Receive, check, record and allocate incoming parts and consumables.
- Maintain accurate stock records and assist with regular stock checks.
- Report damaged, missing or incorrectly supplied stock.
- Liaise with suppliers and manufacturer representatives to support efficient parts operations.
- Follow established parts department procedures and processes.
- Maintain organised parts displays and ensure department standards are upheld.
- Work closely with colleagues to meet customer requirements and operational deadlines.
About you:
- Previous experience as a Parts Advisor or in a similar automotive parts role.
- Good knowledge of vehicle parts and automotive components.
- Strong customer service and communication skills.
- Excellent organisation and attention to detail.
- The ability to multitask and prioritise workload in a fast-paced environment.
- A professional, confident and customer-focused approach.
- The ability to work effectively as part of a team and meet deadlines.
Working hours
- Monday to Friday: 8:00am 6:00pm
- Alternate Saturdays: 8:30am 1:00pm
- SalaryUp to £33,002 per year, depending on experience and suitability.
How to apply
If you have automotive parts experience and are looking for your next career move, we would welcome your application. Apply today to be considered for this Parts Advisor opportunity.....Read more...
TECHNICAL SUPPORT COORDINATORNORTH FAMBRIDGE, CHELMSFORDCOMPETITIVE SALARY + COMPANY BONUS THE OPPORTUNITY:
Do you have an electrical background and enjoy helping customers understand products and solve technical problems?
Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You’ll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.
This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You’ll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.
THE TECHNICAL SUPPORT COORDINATOR ROLE:
You’ll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.
Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.
Explain electrical product functions and specifications, helping customers understand technical information and how components operate.
Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.
Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.
Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.
Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.
Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.
Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.
Assist with picking and packing orders when required, contributing to the practical running of a small team.
Adapt to new systems as the business introduces more automated ordering and customer administration processes.
THE PERSON:
Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.
Alternatively, an electrical engineering background with experience explaining technical information to customers.
A sound understanding of electrical components and how they function within a circuit.
Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.
Clear communication skills, patience and a methodical approach to investigating customer problems.
Strong attention to detail when processing orders, recording information and following up enquiries.
As a Technical Customer Service Advisor, you’ll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.
A relevant technical qualification is desirable, ideally in electrical or electronic engineering.
Experience with relays, control panels or industrial automation products would be advantageous.
A Technical Support Advisor will bring experience investigating product questions; a Customer Service Executive will need the electrical knowledge to handle those conversations confidently.TO APPLY:
If you’re a Technical Support Advisor or Customer Service Executive with an electrical background, or an electrical engineering professional with customer support experience, we’d like to hear from you.
Please send your CV for the Technical Customer Service Advisor role via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Service Engineer – Load Banks
Are you an experienced Service Engineer looking for your next challenge? Our client specialises in load bank systems, offering the opportunity to work on advanced equipment across a wide range of customer sites.
Key Responsibilities for this Service Engineer – Load Banks jobs:
Carry out installation, commissioning, servicing, maintenance, and testing of load banks and generator systems at customer locations.
Perform load testing and system validation, ensuring equipment meets operational and performance standards.
Deliver on-site fault finding, diagnostics, and repairs on both electrical and mechanical systems.
Ensure all equipment operates safely, efficiently, and in line with industry standards.
Interpret and work from electrical schematics, wiring diagrams, and technical documentation.
Complete detailed service reports, commissioning records, and adhere to Standard Operating Procedures (SOPs).
Key Requirements for this Service Engineer – Load Banks jobs:
Proven experience in a Service Engineer role, ideally working with load banks, generators, or similar power equipment.
Strong hands-on electrical and mechanical fault-finding skills.
Experience with load testing, commissioning, or system validation is highly desirable.
Ability to read and understand technical drawings and wiring diagrams.
Flexible and willing to travel to customer sites.
To apply for this Service Engineer role, please email NDrain@redlinegroup.Com Or contact Nick Drain on 01582 878828....Read more...
An exciting opportunity has arisen for a Service Manager / Aftersales Managerto join a well-established car dealership, providing vehicle sales, servicing, repairs and parts support to customers across the region.
As a Service Manager / Aftersales Manager, you will lead the Service Department, develop your team, improve operational performance and profitability, and deliver excellent customer service.
This full-time role offers basic salary of £40,000, OTE £60,000 plus bonus and benefits.
You will be responsible for:
? Managing the day-to-day operations of the Service Department across different brands.
? Leading, motivating and developing Service Advisors, Vehicle Technicians and support staff.
? Maximising workshop productivity, efficiency and profitability while monitoring KPIs and departmental performance.
? Maintaining high standards of customer service, retention and compliance with manufacturer standards, company policies and industry regulations.
? Improving processes, supporting the development of the franchise, building strong relationships and performing any other duties as required.
What we are looking for:
? Previously worked as a Service Manager, Aftersales Manager, Service Operations Manager or in a similar role.
? Understanding of dealership service operations and workshop management.
? Proven ability to drive departmental performance, growth and profitability.
? Commercial awareness and the ability to monitor and improve KPIs.
? Full UK driving licence.
What's on offer:
? Competitive salary
? Company car
? Life insurance
? Employee discounts
? Cycle-to-work scheme
? Enhanced maternity and paternity pay
? Free access to an in-house life coach
? Salary sacrifice workplace pension scheme
? Additional annual leave based on length of service
? Opportunity to support the development of a new automotive franchise
Apply now for this exceptional opportunity to work with a dynamic team and further enhance y....Read more...
The Field Service Engineer role is based is working for a highly reputable and well established company. Paying circa £35k per year depending on experience. working Monday to Friday, the role is based out of the St Helens site on vehicles at customer locations., fully kitted company van provided.The Field Service Engineer role would be working on a mix of cars, vans and hgv’s , working with customers to conduct retro fits to vehicles and repairs on completed orders, these would include:
Tow bars
Beacons
parking sensors
cameras
electrical fault finding
part swapping
Repair any conversions
The Field Service Engineer role is working for a vehicle conversion company that are looking for a skilled individual to carry out retro fits nationwide, you would be based at the St Helens site and scheduled jobs for customer sites.What you should expect as the Field Service Engineer
Supplied with a fully kitted van
Travelling to customer sites to repair and fit parts to vehicles
Working with nationwide customers
Flexible working opportunities
Permanent position
What we are looking for in the Field Service Engineer :
Electrical experience
Knowledge of vehicles
Punctual individual
Holds a clean driving licence
Strong attention to details
Familiar with working in a fast-paced environment
If you are interested in the Field Service Engineer role, please contact Maisie E3 Recruitment.....Read more...
We are looking for a Supply Chain Coordinator to support customer orders, invoicing, and outbound logistics operations. You will work closely with customers, manufacturing, warehouse teams, and freight providers to ensure orders are processed accurately and delivered on time.
Key Responsibilities
Process customer orders and generate invoices
Coordinate shipments and book freight with carriers
Track deliveries and maintain shipment records
Handle customer queries, returns, credits, and claims
Ensure export documentation is accurate and compliant
Support general customer service and administrative activities
Requirements
Previous customer service, order processing, or administrative experience
Strong attention to detail and organisational skills
Good Microsoft Office skills, particularly Excel and Outlook
SAP experience is desirable
Knowledge of export processes or commodity codes is advantage....Read more...
We are looking for a Supply Chain Coordinator to support customer orders, invoicing, and outbound logistics operations. You will work closely with customers, manufacturing, warehouse teams, and freight providers to ensure orders are processed accurately and delivered on time.
Key Responsibilities
Process customer orders and generate invoices
Coordinate shipments and book freight with carriers
Track deliveries and maintain shipment records
Handle customer queries, returns, credits, and claims
Ensure export documentation is accurate and compliant
Support general customer service and administrative activities
Requirements
Previous customer service, order processing, or administrative experience
Strong attention to detail and organisational skills
Good Microsoft Office skills, particularly Excel and Outlook
SAP experience is desirable
Knowledge of export processes or commodity codes is advantage....Read more...
Optical Customer Service Advisor – Caerphilly
Salary: Up to £25,565 per year plus quarterly bonusHours: Full Time, 37.5 hours per week, Monday to Friday, 9am–5pm
Zest Optical are working with an established optical laboratory in Caerphilly to recruit a full time Optical Customer Service Advisor.
This is an excellent opportunity for an experienced Optical Assistant looking to take their career in a different direction, using their optical knowledge in an office-based customer service role.
You will support optical practices with product enquiries and orders, building relationships with customers and working closely with the laboratory team. With no weekend working and the potential for hybrid working after probation, the role offers an appealing change from practice-based hours.
Optical Customer Service Advisor – Role
Act as a key point of contact for optical practices by telephone and email
Use your optical knowledge to provide advice on products and services
Process customer orders accurately and keep records up to date
Monitor orders and keep customers informed of progress
Work closely with production, logistics and dispatch teams to resolve queries and minimise delays
Handle customer concerns professionally, taking ownership of enquiries through to resolution
Keep your product knowledge up to date through ongoing training
Full time, permanent position
Monday to Friday, 9am–5pm, with no weekends
Potential for hybrid working following probation
Optical Customer Service Advisor – Requirements
Previous experience working within an optical practice is essential
Good understanding of optical products and the day-to-day needs of a practice
A friendly, professional telephone manner and clear written communication
Enjoy helping customers and finding practical solutions to queries
Accurate administration skills and strong attention to detail
Confident using computer systems and Microsoft Office
Able to prioritise your workload and remain calm during busy periods
A reliable team player with a strong work ethic
GCSE Maths and English at grade C or equivalent
Optical Customer Service Advisor – Salary and Benefits
Up to £13.11 per hour, equivalent to approximately £25,565 per year
Quarterly bonus equivalent to 6% annually
Total annual earnings of approximately £27,098 with the full bonus
33 days’ annual leave including bank holidays
Monday to Friday working with no weekends
Potential for hybrid working after probation
Ongoing training and development
Ready to use your optical experience in a role with no weekends?
Click Apply to send your CV, or contact Rebecca Wood at Zest Optical for a confidential chat about the opportunity.
Send us a message on Whatsapp!....Read more...
As Customer Service Administrator you will be joining a highly successful logistics business located in Banbury. Based onsite the role is full time and permanent. With a salary of up to circa £27800 (£1000 annual bonus) you’ll be working as part of a supportive and friendly team. The role is telephone and email-based handling enquiries, booking in deliveries, managing key accounts providing first class customer service.
Key Accountabilities for the Customer Service Administrator:
Booking in deliveries, working with the transport team
Answering queries for customers and key accounts, solving any issues
Taking calls from customers and field based team
Responding to emails
Tracking all deliveries ensuring all paperwork and saved
Processing all orders accurately
Managing portfolio of accounts
Other general administration
Key Skills Required for the Customer Service Administrator:
Confident customer service skills
Experience of working in a fast paced environment
Methodical approach used to managing a busy workload
Administration experience within an office environment
Solid IT skills including MS Office
Excellent communications skills
Organised approach to work, able to work on multiple tasks at the same time
High levels of accuracy and attention to detail
Adaptable in a changing environment
What’s in it for you?
Salary of up to circa £27800
Annual bonus of up to £1000
00 am to 5.00 pm Mon - Fri
Large, modern open plan office
Supportive team
Full training
Development and progression opportunities, the company is growing.
....Read more...
AdministratorMilton Keynes£28,000 - £32,000 Basic + Family Feel + Training + Stability + Varied role + Benefits Package + Immedate start Looking for an Administrator role where you can become a key part of a close-knit, family feel business? You'll join a friendly and supportive team where you'll have plenty of variety in your day, build strong relationships with customers and engineers, and play an important role in keeping the service operation running smoothly.
This is a fantastic opportunity for an Administrator or similar looking for a stable role within a family-run business. You'll support the day-to-day service function, coordinating engineers, dealing with customers, organising appointments and keeping jobs moving from start to finish. This is a great opportunity for someone looking for flexibility alongside a supportive working environment.
Your Role as an Administrator:
Working in a small administration team
Operations in a busy engineering environment
Customer service heavy
Dealing with invoices, quotes, queries, parts, general admin
You'll Need As Service Administrator:
Previous experience in an administration, customer service or similar
Strong organisational skills with excellent attention to detail
Live commutable to Milton Keynes
For immediate consideration, please apply and call Georgia on 07458163040
Keywords: Administrator, Office, Coordinator, Customer Service, Operations, luton, milton keynes, leighton buzzard, bletchley, bedford, northampton
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are those of an Employment Agency. Please visit futureengineer.co.uk to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates with a valid legal permit or right to work in the United Kingdom. Candidates who do not have this right, or are awaiting approval, should not apply.....Read more...
As a Senior Sales Executive, you’ll join a globally recognised brand and play a key role in driving business growth. This is a customer-facing position where you’ll combine exceptional customer service with a proactive approach to sales, identifying new business opportunities while developing and managing existing customer accounts. You’ll be the leading Sales Executive, focusing on first class service, sales performance and outbound sales activities.
Based in Manchester, this is a full-time, permanent, Monday-to-Friday position, offering a starting salary of £33,000 with an OTE of circa £38,000.
Key Accountabilities for the Senior Sales Executive:
Undertake retail and customer service activities within store to optimise and exceed sales targets, profitability and customer satisfaction
Ensure all sales targets are met supporting regional sales targets
Identifying and researching new business leads
Grow customer accounts via targeted cold and warm calling with active sales activities and marketing plans
Become product specialist, develop product knowledge and skills with a good understanding of sales solution process
Visiting customers weekly to demonstrate products
Build and develop networks and relationships with local client ASMs, Key Account Managers
Manage cash and payment systems in accordance with company procedures and policies
Assisting customers with sales, queries and after sales service
Actively steer sales pipeline, track all activities
Engage in coaching, focus on upsell and cross selling
Attend training, meetings and company events
Skills and attributes required for the Senior Sales Executive:
Excellent customer service skills
Ambitious, proactive and driven
Keen interest in your own self development
Ability to build relationships with customers and colleagues
Clear communication skills, both written and verbal
Highly organised
High degree of computer literacy
Customer centric individual
Full UK driving licence essential
What’s in it for you?
Starting salary £33,000 and an OTE circa £38,000
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities.
The role is based on 37.5 hours a week 8.30 – 5.00
26 days holiday, plus bank holidays, pension scheme, end of year discretionary bonus, private healthcare, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
....Read more...
This is a unique and exciting opportunity to join a brilliant company and become an integral member of the team. If your experience matches the requirements below and you're interested in finding out more about this opportunity, please apply now. The Customer Service Advisor is responsible for processing customer orders, handling order entry and shipment scheduling.
Key responsibilities:
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable
Key skills:
Experience working in technology or manufacturing environment
Strong administration and numerical skills
Professional communication skills and problem-solving abilities
....Read more...
