We are seeking a skilled Customer Service Coordinator to join a leading chemical manufacturer based in Preston. This well-established company operates on a global scale, and the position offers the Customer Service Coordinator an exciting opportunity to support the team on a temporary basis while delivering outstanding customer service.
Key Responsibilities for the Customer Service Coordinator:
Process customer orders efficiently ensuring accurate cost application and creation of export document packs.
Address stock inquiries, explore transport and dispatch options, and provide clear explanations of overall costs.
Demonstrate confidence in freight management, effectively handling complex dispatch schedules and managing logistics.
Uphold company principles and values through every customer interaction, ensuring a professional, friendly, and efficient service as the Customer Service Coordinator.
Proactively keep customers informed from the first communication to the successful completion of their orders.
Communicate with key stakeholders to discuss manufacturing demands, and dispatches to ensure timely shipments of orders.
Experience Required for the Customer Service Coordinator:
Proven experience in a dynamic Customer Service Coordinator role, demonstrating exceptional communication skills both over the phone and via computer systems.
Solid understanding of exports, transport options, documentation, and overall order management processes.
Experience with SAP software.
Strong attention to detail, ensuring customer orders are processed in line with company policies and procedures.
If you have the expertise and enthusiasm to excel as a Customer Service Coordinator, we encourage you to click the link below and apply directly today!....Read more...
We are currently looking for a Customer Service Coordinator to join a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Coordinator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!Key responsibilities for the Customer Service Coordinator:
Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
Ensure all orders are managed effectively, keeping the customer informed through the process, from enquiry through to completion.
Answering customer queries, complaint resolution and following protocols to ensure transactions are processed as per company policy.
Processing customer orders, ensuring appropriate costs are applied, and documents packs are created.
Discuss stock enquiries, potential transport and dispatch options, and accurately explaining the overall costs via email or telephone.
Experience of the Customer Service Coordinator:
You will have 2 years’ experience working in a fast-paced Customer Service Coordinator role, demonstrating great communication skills, showing confidence over the telephone but also through computer system.
Demonstrates good understanding of order processing, documentation, transport options and overall order book management.
Experience working in a Customer Service Coordinator position that has required SAP software understanding.
Has fantastic attention to detail, can demonstrate the ability to multi-task, and can effectively respond to queries via email and telephone.
If you have the skills and experience required for the role of Customer Service Coordinator, please clink on the link below to apply directly!....Read more...
Trade Counter Assistant
Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first? Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance
The Candidate & Role:
Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4205RCA Trade Counter Assistant
....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £23,795 BASIC SALARY + PERFORMANC BONUS & BENEFITSDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£23,795 Basic SalaryPerformance Bonus after 6 monthsFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £23,795 BASIC SALARY + PERFORMANC BONUS & BENEFITS....Read more...
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.The Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:
Full TimeMonday-Friday, 8AM-5PMMust work one out of three Saturdays, 9AM-1PM
Pay Rate for a Customer Service Advisor:
Full TimeUp to £27,000 per annum DOEChristmas bonusAdditional bonus structure dependant on sales
Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.ukAlternatively, email, text or WhatsApp your contact details and we will call you back – 07534 152293 - Quote TEATWCSA/40Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period
Training is delivered by Robert Bosch Ltd via regular webinar sessions
Training Outcome:
Possible permanent role within the business after completing the apprenticeship
Employer Description:We are proud to be a Bosch Car Service partner, fully equipped to deal with the latest automotive technology in vehicles of all makes and keep them in perfect working order. Your car will always be in the best possible hands when you take it to Bosch Car Service for maintenance and repair. We only supply the best, and Bosch are the world’s leading original equipment supplier for virtually all makes of vehicle.Working Hours :Monday- Saturday
Between 8am- 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15 -18 month period
Training is delivered by Robert Bosch Ltd via regular webinar sessions
Training Outcome:
Possible permanent role within the business after completing the apprenticeship
Employer Description:Your local, friendly MOT Testing Station near Wembley.
Park Royal Garage has been looking after our customers for over 40 years. We provide a comprehensive, one-stop shop near Wembley for all your garage service needs including MOTs, servicing and tyres.
All our staff are trained to the very highest standards and believe in providing exceptional services for our customers in Wembley and North London. We pair this with the latest diagnostic equipment to help get you back on the road as soon as possible.Working Hours :Monday - Saturday between 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Engage with and assist customers in person, via email, and over the phone
Provide tailored recommendations and ensure up-to-date product knowledge
Assist with design and artwork creation for business cards, flyers, posters, and photos
Use design software (InDesign, Photoshop, Illustrator & Adobe) for editing and printing tasks
Address customer queries and provide solutions efficiently
Maintain accurate records for future customer interactions
Perform minor printer repairs and troubleshoot issues
Identify and source the correct products for customers
Ensure the shop is well-maintained and customer-ready
Training:Customer Service Specialist Level 3 Apprenticeship Standard:
This apprenticeship is designed to equip you with essential customer service, technical, and business skills to help you thrive in a retail and service environment
Your training will be completed online with a dedicated tutor who will support you in your studies
You will be given one day a week to work on your apprenticeship training
Training Outcome:
Completion leads to eligibility for professional membership with the Institute of Customer Service and potential career advancement in customer service or management
Employer Description:Print World is also known as The Project People using everything printing to deliver customer projects which may be anything from:
Menus for a restaurant, wedding table plans and order of the day/service to building plans,product launches, start up companies, side hustles and projects which use our 3D printing capability to give our customers something unique. Its all built on providing printers, printer repairs and ink and toner so that we keep our customers printing as well. We are based in Parton Road and have been in business for over 21 years. We are increasingly adding online website and social media aspects to provide a complete project support service.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Salary up to £33,000
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £33,000 Bodyshop Maidenhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Regular in dealer review and assessment visits
· Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k.Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday
8am - 5pm with a 30-minute lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Regular in dealer review and assessment visits
· Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k.Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday
8am - 5pm with a 30-minute lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000 per annum
- Pension and Company Benefits
- Permanent Role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Wellingborough area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Wellingborough
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Due to further company growth and busy accounts, we are looking for three further Customer Service Advisors to join their fast paced customer service team. Due to company growth, these 12-month fixed-term contracts come with a strong likelihood of becoming permanent.
If you thrive in a dynamic environment, enjoy problem-solving, and are passionate about delivering exceptional customer service, this Customer Service Advisor role could be the perfect opportunity for you.
Key Responsibilities as a Customer Service Advisor:
Processing customer orders via phone, email, and EDI
Handling queries related to inventory, pricing, and deliveries, ensuring timely resolutions
Managing technical enquiries using electronic parts diagrams as a first level of support
Building and maintaining strong relationships with customers and sales teams
Proactively resolving queries and keeping customers updated on orders and returns
What We’re Looking For:
Proven experience in customer service and administration
Strong communication skills with a customer-focused approach
Excellent attention to detail and the ability to multitask in a fast-paced environment
Proficiency in Microsoft Office (SAP experience beneficial but not essential)
A proactive, problem-solving team player with great interpersonal skills
What’s in It for You?
A fantastic opportunity to join an innovative, market-leading company
A positive, people-focused culture with genuine career progression opportunities
Salary: £25,000 - £26,400
Hours: 37.5 per week (Monday to Friday, 8:30 AM – 5 PM)
Hybrid working model
Benefits include: 26 days holiday + bank holidays, pension scheme, health plan, end-of-year discretionary bonus, critical illness cover, sick pay, staff discounts, volunteer days, social events, and more
This Customer Service Advisor role is a fantastic opportunity to be part of a growing business that values its team and offers long term career potential.
....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Motorvogue Hyundai in Dunstable are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if neededTraining Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today.
We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have.
Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.Working Hours :Monday – Friday, 8am – 5pm with a 30 min lunch.Skills: Communication skills,Customer care skills,Reliable,punctual,hardworking....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer enquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:
Possible role within the business after completing the apprenticeship and further training opportunities.
Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday, between 8.00am and 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand.
Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Apprenticeship Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Complaints Investigator Location: London, W6 9EA Salary: £26.77 per hour (LTD) Hours: 9:00 am - 5:00 pm, Hybrid (minimum 3 days in the office) Contract Type: Temporary (Inside IR35) About the Role: We are recruiting a Complaints Investigator for A housing association, working within the Customer Insight and Experience team under the Operations Directorate. This is a vital role in ensuring excellent customer service by investigating and resolving complaints fairly and efficiently. Key Responsibilities:
Investigate and resolve complaints within regulatory timescales and deadlines.
Take full ownership of complaints, conducting comprehensive investigations and providing timely updates to customers.
Deliver high-quality written responses, ensuring regulatory compliance in complaint handling.
Manage complex and ongoing complaints, preparing thorough documentation for Stage 2 reviews.
Provide exceptional customer service via correspondence, phone, or in-person interactions.
Process and issue compensation payments adhering to service standards.
Maintain accurate and detailed records on the CRM system for all customer interactions.
Requirements:
Experience in complaint handling, preferably within housing or a similar sector.
Strong written and verbal communication skills.
Ability to manage multiple cases and meet strict deadlines.
Proficiency with CRM systems and a customer-focused approach.
Why Join Us? We are committed to delivering an outstanding customer experience. By joining our team, you’ll contribute to a fair and resolution-driven service that meets the needs of diverse communities. Complaints Investigator Location: London, W6 9EA Salary: £26.77 per hour (LTD) Hours: 9:00 am - 5:00 pm, Hybrid (minimum 3 days in the office) Contract Type: Temporary (Inside IR35) About the Role: We are recruiting a Complaints Investigator for A housing association, working within the Customer Insight and Experience team under the Operations Directorate. This is a vital role in ensuring excellent customer service by investigating and resolving complaints fairly and efficiently. Key Responsibilities:
Investigate and resolve complaints within regulatory timescales and deadlines.
Take full ownership of complaints, conducting comprehensive investigations and providing timely updates to customers.
Deliver high-quality written responses, ensuring regulatory compliance in complaint handling.
Manage complex and ongoing complaints, preparing thorough documentation for Stage 2 reviews.
Provide exceptional customer service via correspondence, phone, or in-person interactions.
Process and issue compensation payments adhering to service standards.
Maintain accurate and detailed records on the CRM system for all customer interactions.
Requirements:
Experience in complaint handling, preferably within housing or a similar sector.
Strong written and verbal communication skills.
Ability to manage multiple cases and meet strict deadlines.
Proficiency with CRM systems and a customer-focused approach.
Why Join Us? We are committed to delivering an outstanding customer experience. By joining our team, you’ll contribute to a fair and resolution-driven service that meets the needs of diverse communities.....Read more...
Director or Sales & Customer Service – New York, NY – Up to $155k We are working with an exciting new client, an immersive family entertainment venue with both front and back-of-house operations. They are seeking a Director of Sales and Customer Service to lead revenue growth, enhance client relationships, and drive exceptional customer experiences.The Role
Develop and execute sales strategies for groups, events, and partnerships to drive growthManage sales and customer service teams, ensuring seamless client experiencesStrengthen relationships with key partners and expand into new locationsLeverage AI for customer service and apply sales knowledge in hospitality, F&B, or experiential industries
What they are looking for:
Extensive experience in sales leadership with a background in hospitality/customer serviceProven success in leading teams, driving revenue, and making data-driven decisionsStrong communication, negotiation, and CRM (Tripleseat), AI, and Google Docs proficiencyDeep understanding of customer behavior, market trends, and innovative sales strategies
If you are keen to discuss the details further, please apply today or send your cv to Nas at COREcruitment dot comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
