JOB DESCRIPTION
Job Summary:
KIRKER, a leading nail polish manufacturer, is seeking an experienced and dedicated Customer Service manager to lead and manage the department. The ideal candidate will ensure that all customer service processes are followed meticulously in line with quality expectations and will play a crucial role to keep an outstanding level of customer satisfaction. This position requires strong leadership skills, a deep understanding of customer service best practices, and the ability to drive continuous improvement in processes and customer support to increase their level of satisfaction.
Key Responsibilities:
Develop and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded. Implement customer service initiatives that enhance the customer experience and drive customer loyalty. Ensure accurate and timely communication with customers regarding order status, product availability, and any potential delays. Ensure that all SOPs are strictly followed, maintaining high standards of service, quality and customer satisfaction in line with ISO/FDA/GMP requirements Collaborate with multiple departments to ensure perfect order management: on time and in a qualitative manners. Handle escalated customer service issues, providing solutions, ensuring a positive customer experience and constant improvements. Monitor and analyze customer service metrics, preparing regular reports for senior management. Work with cross functional teams to ensure customer feedback is incorporated into products and operations. Manage Customer Service Department staff.
Qualifications:
Bachelor's degree in Business Administration, or a related field. Proven experience in a customer service management role, preferably within the manufacturing or beauty industry. Strong knowledge of ISO certification and SOP implementation. Excellent leadership, communication, and interpersonal skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Proficiency with excel, Power BI and D365 Strong problem-solving skills and a proactive approach to customer service. Ability to work collaboratively with cross-functional teams.
ABOUT US
Kirker is a custom manufacturer of nail lacquer and nail care treatment products since the 1940's that has evolved into a full turnkey operation. We are proud to offer our services in filling and packaging from free standing stock to beautifully designed packaging options and displays. With manufacturing operations in the United States and Europe, we offer the right option to fit each customer's individual requirements. Kirker offers a full range of services from product development, R&D, production, and quality control, to filling and pack off. Our cutting-edge expertise, custom formulations, and first-class service have affirmed our leadership position within the industry.Apply for this ad Online!....Read more...
We are currently looking for a Customer Service Coordinator to join a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Coordinator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!Key responsibilities for the Customer Service Coordinator:
Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
Ensure all orders are managed effectively, keeping the customer informed through the process, from enquiry through to completion.
Answering customer queries, complaint resolution and following protocols to ensure transactions are processed as per company policy.
Processing customer orders, ensuring appropriate costs are applied, and documents packs are created.
Discuss stock enquiries, potential transport and dispatch options, and accurately explaining the overall costs via email or telephone.
Experience of the Customer Service Coordinator:
You will have 2 years’ experience working in a fast-paced Customer Service Coordinator role, demonstrating great communication skills, showing confidence over the telephone but also through computer system.
Demonstrates good understanding of order processing, documentation, transport options and overall order book management.
Experience working in a Customer Service Coordinator position that has required SAP software understanding.
Has fantastic attention to detail, can demonstrate the ability to multi-task, and can effectively respond to queries via email and telephone.
If you have the skills and experience required for the role of Customer Service Coordinator, please clink on the link below to apply directly!....Read more...
Customer Service Advisor £28,000 p.a. North London
Customer Service Advisor with a passion for delivering great customer support needed for a leading importer & distributor in North London, N4
THE ROLE
As Customer Service Advisor, you will provide outstanding support to customers, addressing inquiries and resolving issues promptly and professionally. Responsibilities include:
Processing orders accurately and efficiently
Managing customer interactions across various channels, including phone, email, and in person
Maintaining accurate records of customer interactions and transactions
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
THE COMPANY
Our London based client is one of Europe’s leading importers and distributors of quality products from around the world.
THE PERSON
As Customer Service Advisor you will have experience in a similar customer support role. You will also need:
Excellent communication, problem-solving, and interpersonal abilities
Experience of using supply chain software and other customer support tools
Proficiency in Microsoft Excel
A friendly, patient, and proactive approach to helping customers
If you wish to be considered for the role of Customer Service Advisor, please forward your CV quoting reference 240557A
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: Customer support, customer service, help desk, client administration, office, communication, Excel....Read more...
Client Communication: Respond to customer inquiries via phone, email, or live chat, ensuring that all queries are resolved promptly and professionally.
Service Requests: Log and track incoming service requests, ensuring that all details are accurately entered into the service desk system.
Issue Resolution: Assist customers by providing information, troubleshooting issues, and directing complex queries to the appropriate department or team member.
Scheduling & Appointments: Help schedule appointments for property maintenance services, ensuring that all appointments are confirmed and logged.
Follow-Up: Perform follow-up calls or emails to ensure customers are satisfied with the service they received and to address any ongoing issues.
Customer Record Management: Update and maintain customer records and service history, ensuring all information is accurate and up to date.
Problem Escalation: Recognize when a situation requires escalation to senior team members or other departments, and ensure clients’ concerns are addressed in a timely manner.
Reporting & Feedback: Assist in tracking customer service metrics and providing feedback to the team on recurring issues or areas for improvement.
General Office Support: Provide additional administrative support to the customer service team, including filing, organizing service records, and preparing reports.
Training:Training to be provided:
Business Administration Level 3
Functional Skills in English and maths (if required)
Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in busienss adminsitartion and customer service with plenty of support and training to help you grow and develop professionally. Join Ground Up Property Services and be part of a team that truly values customer satisfaction and excellence!Employer Description:At Ground Up Property Services, we provide expert property maintenance, renovation, and management solutions for both residential and commercial clients. Our customer service team plays a key role in ensuring that our clients receive the best possible experience, from booking services to resolving any issues. We are looking for a motivated and friendly Service Desk Apprentice to join our team and start their career in customer service with us. If you're passionate about helping people, learning new skills, and providing excellent service, this could be the perfect opportunity for you.Working Hours :Monday - Friday 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
We are currently looking for a Customer Service Administrator to work as part of the resolution team, with a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience and revolutionise how complaints are handled and resolved! Key responsibilities for the Customer Service Administrator:
Resolve customer complaints relating to orders, deliveries, damaged goods and incorrect pricing.
Provide first contact resolution and ensuring that customers are kept up to date and a resolution is reached.
Work proactively to understand and manage key issues/problems and drivers of customer satisfaction, using root cause analysis to drive both corrective & preventative actions, continually working to drive continuous improvements.
Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
The Customer Service Administrator must take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
Coordinate internal and external investigations to ensure a timely resolution is achieved, maintaining accurate records of decisions made and processing and approving credit notes and returns.
Experience of the Customer Service Administrator:
You will have experience working in a fast-paced Customer Service Administrator, complaints resolution role.
Able to demonstrate great communication skills, showing confidence over the telephone but also through computer system.
Has fantastic attention to detail, able to follow procedures as per company policy when processing customer complaints, with a sound understanding of identifying the root cause of complaints, to prevent further in the future.
Demonstrates good understanding of exports, documentation, transport options, overall order book management and competence with SAP software.
If you have the skills and experience required for the role of Customer Service Administrator, please clink on the link below to apply directly!....Read more...
Role: Customer Care Manager
Location: Kilkenny
Salary: Negotiable DOE
Our client has grown rapidly into one of Ireland’s most highly regarded civil engineering providers specialising in water conservation and public realm projects, with a diverse team from a range of backgrounds, skillsets and education levels. We provide a safe and healthy workplace in a fast-paced, dynamic industry.
Currently recruiting a Customer Care Manager to oversee and lead our customer care team. This full-time, office-based position offers an excellent opportunity for a proactive individual dedicated to driving high standards of customer satisfaction and continuous improvement within the team. You will be the key liaison with senior management and other departments, ensuring effective communication and collaboration.
Responsibilities:
Team Management:
Lead and oversee a team of customer service representatives, providing guidance, support, and training as needed.
Foster a positive and motivating work environment, promoting teamwork and individual growth.
Set clear performance goals and regularly evaluate team members' performance, providing constructive feedback and recognition.
Ensure effective staffing, scheduling, and resource allocation to meet customer service objectives.
Customer Relationship Management:
Build and maintain strong relationships with customers and stakeholders, addressing their inquiries, concerns, and feedback in a timely and professional manner.
Develop strategies in line with contractual obligations to enhance customer satisfaction, timely resolutions and retention.
Monitor customer interactions and ensure high-quality service delivery, adhering to company standards and policies.
Collaborate with cross-functional teams, including engineers and the operations team, to fulfill customer requirements and ensure seamless service delivery.
Managing the customer care requirements to ensure customer first culture is delivered across the group
Process Improvement:
Continuously evaluate customer service processes and identify opportunities for improvement.
Implement strategies to streamline operations, enhance efficiency, and optimize customer experience.
Monitor key performance indicators (KPIs) to assess the team's performance and identify areas for improvement.
Develop and implement training programs to enhance the team's skills and knowledge.
Communication and Reporting:
Serve as a point of contact between customers, engineers, and the operations team, facilitating effective communication and information sharing.
Prepare regular reports and presentations on customer service performance, highlighting key metrics, trends, and areas of focus.
Collaborate with senior management to provide strategic insights and recommendations to improve customer service operations.
Requirements:
Proven experience in a similar customer service management role, preferably within the civil industry or related field.
Strong leadership and team management skills, with the ability to motivate and inspire team members.
Highly motivated adaptable individual, working to the highest professional standards and with proven ability to deliver results within an agile team.
Excellent interpersonal and communication skills, both verbal and written.
Sound problem-solving and decision-making abilities, with a customer-focused mindset.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Proficiency in customer service software and tools.
A degree or equivalent qualification in a relevant field is desirable.
MC....Read more...
An opportunity has arisen for an experienced Service Receptionist to join a well-established car dealership offering excellent benefits. This full-time role offers a basic salary of £24,000 - £26,000 & OTE £28,000.
As a Service Receptionist, you will be welcoming customers warmly and identifying their service needs to ensure a smooth and efficient check-in process. They will consider trainees with the right attitude and work ethic, with a clear path to progress into a Service Advisor role and access enhanced pay plans.
You will be responsible for:
? Managing service and recall bookings with precision, scheduling appointments effectively.
? Coordinating customer vehicle handovers during drop-off and collection, maintaining professionalism throughout.
? Conducting pre-appointment confirmation calls and follow-up calls to guarantee customer satisfaction.
? Providing clear and accurate service estimates, addressing any customer queries.
? Handling cash and card transactions while maintaining meticulous service records.
What we are looking for:
? Previously worked as a Service Receptionist, Service Advisor, Service Administrator, Service Adviser or in a similar role.
? Ideally have experience in a customer-facing role
? Motor industry experience is beneficial.
? Strong communication and customer service skills.
? A full UK driving licence.
Whats on offer:
? Competitive salary plus attractive (OTE).
? 25 days annual leave.
? Ongoing training and development opportunities.
? Employee discounts.
? Optional car schemes.
? Pension Scheme.
? Private medical insurance.
? Private healthcare options available.
This is an exciting opportunity for a passionate someone to take the next step in your career as a Service Receptionist.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you ....Read more...
Are you a Customer Service Advisor - Sage looking for a new position?
My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact for customers, seeking assistance with their systems and solutions. You will deliver expert advice, co-ordinate technical issues, and provide exceptional service across various communication channels, ensuring that the customers maximise the benefits of their innovative products.
Requirements/Responsibilities for this Milton Keynes, Buckinghamshire role:
Respond to customer inquiries about lighting control systems via phone, email, live chat, and other platforms.
Provide product information and co-ordinate technical guidance related to lighting controls, dimming systems, sensors, and automation solutions.
Assist customers with their orders and advise when orders are despatched.
Keep records of customer interactions and technical issues using the company's CRM system and provide follow-up as needed.
Ensure that service level agreements (SLAs) are met, focusing on response time, issue resolution, and customer satisfaction.
Collaborate with sales teams to identify potential sales opportunities or system enhancements.
Data entry on our ERP, for vat returns, invoices, despatching and other tasks as instructed.
MRP/ERP experience (SAGE 200).
Office administration experience.
BTEC or equivalent in Business studies or relevant subject.
Strong analytical skills.
Ideally the Customer Service Advisor, based in Milton Keynes, Buckinghamshire will have experience with SAGE.
This is a fantastic opportunity for a Customer Service Advisor - Sage to join an established, growing company. If this position is the one for you, call Brett on 01582 878841 / 07961 158773 or send your CV to BLongden@RedlineGroup.Com....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £30,000 per annum
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Reading area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £30,000 Bodyshop Reading
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Salary up to £33,000
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £33,000 Bodyshop Maidenhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
The Customer Service and Operations Administrator plays a key role in supporting multiple departments including Customer Service, Sales and Finance. This individual will ensure smooth order processing, resolve customer inquiries and maintain efficient communication between internal teams (such as warehouse staff, external stakeholders ie couriers). The role involves using a variety of software tools to manage data and documentation while ensuring high-quality customer service and operational efficiency.
Customer Communication:
Respond to customer inquiries via phone, email and live chat
Provide timely and accurate information regarding orders, product availability and service issues
Resolve any customer complaints or issues, ensuring customer satisfaction
Administrative Support:
Provide administrative assistance to the Customer Service, Sales and Finance Teams as needed
Assist in maintaining customer records, order history and other relevant information
Process customer orders, ensuring accuracy and timely delivery
Order Processing and Documentation:
Process orders through the Company's internal systems, ensuring all customer and product information is correctly entered
Maintain accurate order records and documentation (manual and electronic)
Liaise with the warehouse team to ensure orders are picked, packed and shipped on time
Shipment Coordination:
Book Shipments through online portals and coordinate with couriers to ensure timely and cost-effective delivery
Track shipments. resolve delays and communicate updates to customers
Problem Solving:
Investigate and resolve any customer issues or complaints related to orders, shipping, or product quality
Coordinate with relevant departments to find solutions for any operational challenges
Data Management:
Input and maintain data into the in-house computer systems and other relevant applications (e.g. Zoho, Excel, Google Sheets and Google Docs)
Generate reports as required for internal teams to monitor order status, inventory levels and customer service metrics
Team Liaison:
Coordinate with warehouse employees to ensure inventory and order details are correct
Support cross-departmental communication to ensure smooth operations across Sales, Finance and Customer Service functions
Software and Tools Management:
Utilise applications such as Zoho, Google Sheets and Google Docs to update customer data, track orders and report on performance metrics
Ensure data accuracy and consistency across platforms
Training:Business Administrator Standard English and maths (if required) Level 2.
Suffolk New College.Training Outcome:Any career progression routes will be discussed upon successful completion of the apprenticeship.Employer Description:We Prep is a fast paced and rapidly growing 3PL/Prep Centre based in Stowmarket. We specialise in shipping goods to Amazon FBA warehouses and offer multiple prep services. We have a large client base who operate mainly on Amazon, Ebay, Etsy, Shopify and other Ecommerce platforms. Our vision is to be the market leading FBA centric UK 3PL by combining innovation and efficiency with friendly service.Working Hours :Monday - Friday 8.30am - 5pm with 1-hour unpaid lunch breakSkills: Computer Literate,Excellent organisation,Team Player,Strong communicator....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000
- 23 Days Holiday + Bank Holidays
- Permanent Role
- Mon to Fri 8am - 5:30pm
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Reigate area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Reigate
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £33,000 per annum
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in High Wycombe area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £33,000 Bodyshop High Wycombe
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
The Company:
Create innovative climate solutions for buildings, homes, and transportation
One of Europe's leading specialists in air and cooling systems.
Dedicated to setting exceptionally high standards that ensure superior performance and reliability.
Products are designed to meet the diverse needs of our clients, providing efficient and adaptable solutions.
The Role of the Service Engineer
Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
Build and maintain strong relationships with customers, acting as a trusted point of contact
Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights
Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units
Reporting and Analysis: Generate regular reports on completed invoiced work orders
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service
Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
Benefits of the Service Engineer
£30k - £45k Salary
Paid Door to Door
Overtime
Company Van
Fuel Card
Pension
25 days holiday + bank holidays.
The Ideal Person for the Service Engineer
Proven experience in service or field-based technician role
Strong knowledge of customer service principles
Effective communication skills
Analytical thinking and problem-solving abilities
Proficiency in using, Apps, diagnostic software, and MS Office Suite
Knowledge of manufacturing industry an advantage;
Able to work with minimal supervision
Appropriate skilled based certificates with F-Gas
Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
Proficient in using Microsoft Office Suite
UK Drivers licence
If you think the role of Service Engineer is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
An opportunity has arisen for an experienced Service Receptionist to join a well-established car dealership offering excellent benefits. This full-time role offers a basic salary of £24,000 - £26,000 & OTE £28,000.
As a Service Receptionist, you will be welcoming customers warmly and identifying their service needs to ensure a smooth and efficient check-in process. They will consider trainees with the right attitude and work ethic, with a clear path to progress into a Service Advisor role and access enhanced pay plans.
You will be responsible for:
* Managing service and recall bookings with precision, scheduling appointments effectively.
* Coordinating customer vehicle handovers during drop-off and collection, maintaining professionalism throughout.
* Conducting pre-appointment confirmation calls and follow-up calls to guarantee customer satisfaction.
* Providing clear and accurate service estimates, addressing any customer queries.
* Handling cash and card transactions while maintaining meticulous service records.
What we are looking for:
* Previously worked as a Service Receptionist, Service Advisor, Service Administrator, Service Adviser or in a similar role.
* Ideally have experience in a customer-facing role
* Motor industry experience is beneficial.
* Strong communication and customer service skills.
* A full UK driving licence.
Whats on offer:
* Competitive salary plus attractive (OTE).
* 25 days annual leave.
* Ongoing training and development opportunities.
* Employee discounts.
* Optional car schemes.
* Pension Scheme.
* Private medical insurance.
* Private healthcare options available.
This is an exciting opportunity for a passionate someone to take the next step in your career as a Service Receptionist.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand.
Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:What is the expected career progression after this apprenticeship?
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Team working,Patience....Read more...
Outbound Customer Service RepresentativeAre you a proactive and customer-focused professional looking for a rewarding opportunity? I’m recruiting for an Outbound Customer Service Representative to join a leading Medical Equipment Supplier and Manufacturer based in High Wycombe.About the CompanyMy client partners with a world-renowned manufacturer and stocks over 35,000 products. This role focuses on nurturing relationships with their existing customer base while promoting their extensive product and service offerings.Key ResponsibilitiesCustomer Relationship Management
Collaborate with on-the-road sales reps to build and maintain strong customer relationships.Support sales reps with order entry, queries, and customer account management.Promote new products and meet customer needs proactively.
Team Collaboration
Provide backup support for the inbound team by handling calls, customer queries, and order processing as needed.Work closely with team members to deliver exceptional customer experiences.
Outbound Call Activity
Make a minimum of 30 proactive outbound calls daily to your customer base, aligning efforts with sales reps.Strive for a 50% call-to-order conversion rate.Meet monthly targets, including outbound call activity, turnover, and gross profit.Increase outbound calls to 50 per day during the last four working days of the month.
What’s on Offer
Salary: £26K + OTE £5KLocation: High Wycombe (Office-based)Opportunities for growth and development within a supportive and dynamic team.
If you’re looking for a customer service role with scope for career progression, get in touch! Email your CV to sarah@cpi-selection.co.uk.Join a company where your skills can make a real impact!....Read more...
Customer Service Advisor Wigan - Full time; 40 hours per week - £23,795.20 per annum
Do you have customer service experience? Are you a good communicator?
Full time (40 hours) : Any 5 out of 7 days : Working hours between 8AM 8PM
Mon Fri: 8am 5pm or 11am 8pm
Sat/Sun 8am 5pm
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. Youll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate
What will you do? :
- Serving customers ensuring they receive an easy and seamless tailored experience over the telephone taking inbound calls.
- You will provide exceptional customer service via telephone and email
- Working on the live webchat to help and support our customer issues
- Being informed about services and helping customers with natural service
What will you bring? :
We are looking for an excellent team player with great communication skills. You will be someone who possesses the skills to work under pressure.
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for the customers?
Do you have a desire to succeed in your role?
We'll ensure you are rewarded for all of your hard work, which is why there is a competitive benefits package on offer to you:
- 40 Hours working 5 days over 7 days
- £23,795.20 per annum
- Full Uniform
- Training and development
- Company Pension
- Employee discount scheme
- Once monthly free lunch and free parking.
So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you.
Does this sound like you? Then please apply now!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared. With projects and an atmosphere of fostering and support. Staff have the training openings to fulfil their potential while aiming for excellence in their work.....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face-to-face and on the phone, and communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand-specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.
We are looking for the next generation to work within our retail network as an apprentice, taking on the technical and life skills that will be the foundation of a rewarding career.Working Hours :Monday – Friday. 0830 – 1730.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Job Title: Customer Journey DesignerLocation: W6 Rate: £25.38 per hour Contract: Temporary Ongoing 3 Months Hours: Full time
Job Description:We are currently seeking a Customer Journey Designer to join a dynamic team focused on improving the service experience for our residents. The role will be pivotal in mapping and enhancing the customer journey within the housing sector, ensuring every touchpoint and interaction is seamless, effective, and resident-focused. As a Customer Journey Designer, you will collaborate with various teams to create detailed journey maps, capturing both the front-end and back-end processes. You’ll be instrumental in ensuring the smooth running of services by identifying areas for improvement, implementing service design tools, and working closely with residents and stakeholders to refine processes.
Key Responsibilities:
Journey Mapping: Design and develop detailed customer journey maps, capturing all touchpoints, interactions, and emotions.
Collaboration: Work with the Customer Journey Manager and cross-functional teams to align journey designs with organizational goals.
Workshops and Feedback: Lead workshops with residents and stakeholders to gather insights, validate journey maps, and identify areas for process improvement.
Service Blueprinting: Use service blueprinting techniques to map both customer-facing and back-end processes.
Digital Tools: Create and update interactive journey maps using digital platforms like Miro, Figma, or similar tools.
Reporting: Present detailed journey maps, insights, and recommendations to the team and leadership, highlighting actionable improvements.
Customer Experience: Ensure the highest standards of customer care, addressing any challenges and optimising the experience for residents.
Key Skills & Experience:
Proven experience in service design, customer experience or user experience (UX) roles.
Familiarity with journey mapping and service blueprinting techniques.
Strong ability to collaborate with cross-functional teams and stakeholders.
Proficiency in using digital tools such as Miro, Figma, or similar for journey mapping.
Experience in the housing sector or working within public sector services is advantageous.
Excellent communication and presentation skills, with the ability to convey complex ideas clearly.
Ability to work independently and take ownership of projects.
Additional Requirements:
A proactive approach to problem-solving and identifying areas for service improvement.
Strong organisational skills with the ability to prioritise tasks and meet deadlines.
Familiarity with data analysis tools and CRM platforms (Salesforce, etc.) is a plus.
....Read more...
Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
Understand and follow internal policies and procedures, including any complaints processes and digital media policies
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Understand and uphold appropriate legislation and regulatory requirements
Use systems, equipment and technology to meet the needs of the customers
Monitor customer service levels
Establish facts that enable the creation of a customer-focused experience and appropriate response
Build trust with a customer
Understand the products or services that are available from the organisation and keep up-to-date
Use appropriate communication methods, depending on the task and environment
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
Demonstrate patience and calmness
Understand the customer’s point of view
Use appropriate signposting or resolution to meet customer needs and manage expectations
Maintain informative communication during service recovery
Take ownership of keeping service knowledge and skills up-to-date
Consider personal goals and propose development opportunities
Act on and seek feedback to develop or maintain personal service skills and knowledge
Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
Treat customers as individuals to provide a personalised customer service experience
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Training:
Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work.
Student to complete an Intermediate Technical Certificate as a Customer Service Practitioner Level 2.
Functional Skills in maths and English, if required.
Training Outcome:
Possible progression opportunities.
Employer Description:We are an outstanding further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies.
Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.Working Hours :37.5 Hours per week. Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
My client is an established manufacturer and supplier of bespoke, turnkey industrial machinery worldwide. With a reputation for providing the highest levels of product and after service care to their customers, they are currently looking to recruit an experienced Service & Parts professional to lead and manage the development and implementation of a Service and Parts Department which will oversee the entire service and parts lifecycle, from product release, development and to aftermarket support & field service operations.
This really is an exceptional opportunity for an experienced Service & Parts professional to lead a new subsidiary of the business and offers great progression opportunities and the autonomy to guide and grow this new aspect of the business.
This role will play a critical role in ensuring customer satisfaction, driving revenue growth and enhancing the continued overall brand reputation of the organisation.
This role would suit individuals in the North Norfolk area and is commutable from Peterborough, Spalding, North Cambridge, Ely, Thetford, Dereham.
Key Responsibilities:
Develop and implement a comprehensive service and parts strategy aligned with overall business objectives.
Identify and prioritise service and parts opportunities to maximise revenue and profitability.
Forecast future service and parts demand to optimise inventory levels and resource allocation.
Lead the development of high-quality service and parts solutions, including diagnostics, repair procedures, and spare parts kits.
Ensure service and parts documentation is accurate, up-to-date, and easily accessible to field service technicians and customers.
Collaborate with suppliers to source and procure high-quality, cost-effective service and parts.
Oversee the planning, scheduling, and execution of field service operations, including installations, repairs, and maintenance.
Monitor and analyse field service performance to identify areas for improvement.
Develop and implement training programs to enhance the skills and knowledge of field service technicians.
Provide exceptional customer support by resolving service issues promptly and effectively.
Build strong relationships with customers to understand their needs and expectations.
Implement customer satisfaction programs to measure and improve customer experience.
Lead and motivate a high-performing team of service and parts engineers, technicians, and support staff.
Foster a culture of innovation, continuous improvement, and customer focus.
Recruit, hire, and develop talented individuals to strengthen the team
Experience Requirements
At least 5 years’ experience in service and parts management, ideally gained within a manufacturing or engineering environment
Strong technical knowledge of engineering principles and product design
Proven track record of leading and managing high performing teams
Excellent problem-solving and decision-making ability
Previous experience of using relevant software tools (ERP / CRM etc.)
A strong understanding and knowledge of international trade and logistics is advantageous
....Read more...
Customer Support Technician required to handle customer inquiries offering detailed product information, helping with troubleshooting, and delivering outstanding support. Your passion for cars and your experience in customer service will be invaluable assets.
Skills
Proven customer support experience, especially in tech or automotive fields.
Insight into vehicle data acquisition techniques.
Experience with product testing methodologies and tools.
Have a valid, clean UK driving license.
Role
Leveraging your automotive industry experience or knowledge.
Communicating clearly and professionally in writing and over the phone.
Drawing on your previous customer service experience.
Applying logical thinking to troubleshoot issues effectively.
Bringing a positive, team-oriented attitude.....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.
Some of the duties include:
Interpreting customer concerns and comments and liaising with Service Technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.
As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:
As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally
Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· JLR specific certificationsTraining Outcome:
There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials
This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path
Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The CVRS department provides a service to the organisation and public in response to the management of all vehicles which have been recovered across County Durham and Darlington. The roles will assist in providing a high level of customer service support and administration tasks within the department, working with a number of different partner agencies.
Durham Constabulary are particularly keen to receive applications from candidates who can evidence excellent communication skills and are able to demonstrate their initiative, professionalism, and the highest levels of integrity.
Customer Service Apprentices will receive appropriate training and guidance to undertake the full range of Customer Service and Administration duties which will include:
Producing general correspondence, emails, reports, and statistical information using a range of IT software packages
Receiving, sorting and distribution of mail and deliveries
Retrieving and presenting data using the Force ICT systems
Providing a customer focused service and responding to enquiries from internal and external customers including the general public
Maintaining and operating an efficient and effective record keeping and filing system, ensuring they are updated, and items stored, disposed of and retrieved when appropriate
Managing and supporting diary events, arranging, and servicing meetings
Supporting other team members and colleagues
Training:
You will be provided protected learning/study time in the workplace to complete your Level 2 Customer Service Practitioner portfolio and any associated qualifications/assessments
Training Outcome:
On successful completion of the apprenticeship, the right candidate will be encouraged to apply for roles within Durham Constabulary
Employer Description:Durham Constabulary is committed to delivering excellent policing to inspire confidence in victims and our communities around the clock: neighbourhood policing: prevent crime and relentlessly pursue criminals vulnerability: be determined to protect vulnerable people victim experience: provide a first-class service to victims We are proud of our staff and proud to deliver value-for-money policing in County Durham and Darlington.Working Hours :Monday - Friday, 09:00 - 17:00. Flexible working applies.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Initiative....Read more...
