Position: Customer Service Manager
Job ID: 2177/7
Location: Fife - On Site
Rate/Salary: £40,000
Benefits: Good Benefits
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Customer Service Manager
Typically, this person will be an experienced Customer Service Manager from a fast paced engineering background. We are looking for someone with exceptional organisation skills, an eye for detail and the ability to think outside the box in terms of process improvement. This role will lead a team of service coordinators to ensure that both internal and external customers receive a "best in-class" customer experience.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Customer Service Manager:
Lead, mentor, and develop a high-performing customer service team
Monitor the customer interaction and internal KPIs ensuring a quality service and delivery
Handle any escalation issues and resolve them efficiently
Continuous develop and implementation of customer service policies and procedures
Work cross-functionally with other departments to improve the overall customer experience
Analyse business data and trends to identify areas for improvement
Undertake Service coordinator activities as and when the demand requires
This is an incredibly pacey position, you need to have drive and be able to manage demanding ship owners, OEMs and engineers
Qualifications and requirements for the Customer Service Manager:
Ability to drive
Work on an “on call” rota covering the service inbox and emergency phone out of hours
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Customer Service Advisor
Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organised, dynamic and puts the customer first? Do you have the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then a leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable front office team.
As Customer Service Advisor you will benefit from the knowledge of working for a market leader. With a supportive management team and colleagues, you will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary – 25 days Annual Leave Plus BH (32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program
The Candidate & Role:
Be an experienced Customer Service Advisor / Customer Service Assistant.
Automotive aftermarket / motor trade / factor experience (or similar) preferred but not essential.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RC Customer Service Advisor....Read more...
Customer Service Executive needed.
Standard days, Monday to Friday, from £26,000 per year ( starting company has career progression plan for further salary improvements). Permanent position, 22 holidays + bank holidays, working for a specialist vehicle conversion company who are looking for enthusiastic and driven individual to add to there current team.
The Customer Service Executive role is based in Morley
The duties of the Customer Service Executive role are:
Answering queries and complaints
Providing quotes
Ensuring the issue has been logged and actioned
Load new customer accounts on the CRM database
General administrative duties
Strong communication over the telephone and email
Update and maintain records
The ideal candidate for Customer Service Executive role would come from a customer-based background and may have worked in a manufacturing or engineering setting. The purpose of the role is to provide support and provide strong communication between potential and existing customers to ensure the quality of service is exceptional.
What the Customer Service Executive role offers:
22 days holiday + bank holidays
Company pension scheme
Loyalty and performance bonus
Company events
Free on-site parking
Full-time permanent position
If you are interested in the Customer Service Executive role, please APPLY or give Maisie Cope a call at E3 Recruitment.....Read more...
Role: Customer Service Advisor (Spanish speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Spanish speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Spanish speaker.
Benefits
- Monthly Commission.
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Spanish native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Spanish-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77755
Division: Commercial Division
Job Role: Customer Service Advisor (Spanish speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (French speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (French speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a French speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- French native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this French-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77788
Division: Commercial Division
Job Role: Customer Service Advisor (French speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (Dutch speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Dutch speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Dutch speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Dutch native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Dutch-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77821
Division: Commercial Division
Job Role: Customer Service Advisor (Dutch speaker)
Location: Bournemouth
....Read more...
Role: Customer Service Advisor (Swedish speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Swedish speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Swedish speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 2 days in the office Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Swedish speaking Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Swedish native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Sweidsh-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77920
Division: Commercial Division
Job Role: Customer Service Advisor (Swedish speaker)
Location: Bournemouth....Read more...
Trade Counter Assistant
Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first. Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance
The Candidate & Role:
Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RCA Trade Counter Assistant....Read more...
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
Salary for the Customer Service Advisor:£26,000 - £27,000 Dependant on experience and to be reviewed after 3 month probation periodAdditional bonus structure dependant on department performanceThe Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of the Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:Monday-Friday, 8am-5pmMust work one out of three Saturdays, 9AM-1PMIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV tocommercial@tudoremployment.co.uk.Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.
Duties:
Promote good customer relations
Identify accurately customer requirements
Ensure all telephone enquiries are answered courteously and efficiently (once confident)
Maintain and continually improve the quality of service provided to the customer
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.Training Outcome:On completion of the apprenticeship, you will be a qualified with either a level 2 or level 3. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.Employer Description:B M Motoring Centre Limited is a family run business established in Staple Hill Bristol for over twenty years. You would be joining an experienced team with lots of on the job support.Working Hours :Monday to Friday, 08:00 - 17:00 (negotiable).Skills: Attention to detail,Problem solving skills,Team working,Initiative....Read more...
Be the first point of contact for client enquiries via phone and email
Resolve queries professionally, ensuring a high standard of service at all times
Support the account management team with updates, status checks, and customer feedback
Help monitor and improve the customer journey by spotting service trends or common issues
Work with different departments to make sure our clients get a smooth, joined-up service
Accurately log customer interactions and feedback in our CRM system
Handle escalations appropriately and know when to pass issues on
Take ownership of tasks and see them through to resolution
Get involved in service improvement ideas and projects
Build relationships with internal and external stakeholders to support our reputation for quality service
Training:You’ll be enrolled on a Level 3 Customer Service Specialist apprenticeship. As part of the programme, you’ll gain:
A nationally recognised qualification
Regular training and mentoring from both the training provider and UtilityWorks
Development in professional communication, customer insight, service strategy and more
Training Outcome:This apprenticeship is just the beginning. Once completed, you’ll have the skills and experience to step into a permanent Customer Service Executive role within UtilityWorks, with opportunities to grow into areas such as:
Account Management – handling key client relationships
Operations and Process Improvement – shaping how we deliver our service
Sales Support or Commercial Roles – bridging between customers and business growth
Team Leader or Supervisor – for those who show leadership potential
Employer Description:We’re a utilities company with a bold vision:
Ensuring our customers are treated fairly and with transparency in what has become a complex industry.
We work with UK Business and we know that each business is unique so, we take the time understand your exact requirements.
Understanding the way your business works helps us integrate as your utilities partner, saving you time and reducing operating costs.
It also allows us to work alongside your business seamlessly, with quality assurance and first in class customer service.Working Hours :Mon - Thursday 9am to 5pm
Friday 9am to 3 pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Recruit4staff are proud to be representing their client, a packaging supplier in their search for a an experienced Customer Service Executive to work at their head office based in Wrexham. For the successful Customer Service Executive our client is offering:
£25,000 Per Annum Monday to Friday 9am - 5:30pmPermanent RoleBenefits: Pension, Holidays, Free Parking, National Exposure, Ongoing Development
The role - Customer Service Executive:
Work closely with key customer accounts, processing new orders and managing existing ordersLiaise with the sales manager regarding new opportunitiesProvide after-sales support to all key account contactsManage new queries and quotations for customersFollow-up enquiries to create new sales opportunities Ensure excellent customer service
What our client is looking for in a Customer Service Executive:
Previous experience working within a similar customer service or administrative support role - ESSENTIALSAP or Sage knowledge - DESIRABLEKnowledge of the supply and/or manufacturing industry - DESIRABLEOrganised, adaptable, and thrives in a fast-paced, multi-tasking environment - ESSENTIAL
Key skills or similar Job titlesSales Coordinator, Sales Administrator, Account Executive, Key Account Coordinator, Key Account Executive, Account Manager, Customer Service ExecutiveCommutable From: Denbighshire, Wrexham, Flintshire For further information about this and other positions please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k
Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30-minute lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for aAfter Sales Manager with automotive / car dealership experience to join a dynamic business in the retail automotive sector known for their ambitious growth plans and strong operational focus. This role offers salary range of £45,000 - £55,000 and benefits.
As a After Sales Manager,you will beoverseeing service and parts operations while driving performance, improving departmental efficiency, and maintaining customer satisfaction within a busy dealership setting.
You will be responsible for:
? Managing daily service and parts operations across the site.
? Leading and motivating advisors, technicians, and parts staff.
? Handling escalated customer issues with professionalism and clear resolution strategies.
? Driving departmental KPIs, including labour sales, parts turnover, and workshop efficiency.
? Ensuring compliance with all legal, warranty, and industry standards.
? Monitoring costs and delivering improved profitability.
? Coaching and developing your team to perform consistently.
What we are looking for:
? Previously worked for 5+ years experience as a Service Centre Manager, Service Manager, Aftersales Manager, Parts and Service Manager, Automotive Service Manager, Service Operations Manager, Service & Parts Manager, Customer Service Manager, Workshop Manager, Vehicle Service Manager or in a similar role.
? Must have automotive / car dealership experience.
? Solid understanding of automotive regulations, consumer rights, and warranty procedures.
? Demonstrated ability to resolve customer concerns calmly and professionally, focusing on positive outcomes.
? Confident in leading and motivating teams within a dynamic, high-demand dealership setting.
? Valid UK driving licence.
Shift:
? Monday - Friday: 08:00 - 18:00
? 2 Saturdays per month
Whats on offer:
? Competitive salary
? Monthly bonus scheme based on performance
? Oppo....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.
The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Startin is a family-owned Motor business, trading since 1840 and always within or around Worcestershire. We have an enviable reputation for customer care and our business grows on its recommendation from our customers. We would be delighted to have you as a Startin Vauxhall Customer.
Here at Startin Vauxhall Redditch, you can browse through the entire Vauxhall Range. Staff are on hand to find you the perfect Vauxhall. We provide expertise to customers in Redditch, Worcestershire and the surrounding areas in the Midlands – including Bromsgrove, Alcester, Alvechurch, Bidford-on-Avon, Cotteridge, Feckenham and Selly Oak.
We can look after your car needs, be it an outright purchase or finance sale, a fleet or business requirement or Motability sales & information. We have a forecourt brimming with Approved Used Vauxhalls too. Not forgetting the great aftersales backup with a fully equipped service department, spares/accessories and Vauxhall apparel.
Call us today on 01527 918032 to speak to a member of our team and your Vauxhall dealer in Redditch.Working Hours :Monday - Friday, between 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Customer Service Advisor required for a Global leading manufacturer of furniture, representing 10 brands sold across 80 countries.This company employs over 1900 staff globally and are actively searching for a Customer Service Advisor for their West Yorkshire manufacturing facility.The successful Customer Service Advisor will be easily able to commute to HUDDERSFIELD from surrounding towns & cities, including Halifax, Brighouse, Barnsley, Dewsbury, Leeds and Wakefield.Key Responsibilities of the Customer Service Advisor will include:
Process and respond to customer service tickets within an agreed timeframe
Process incoming orders by verifying the customers requirements and the products pricing
Collaborate with internal stakeholders to ensure timely deliveries and provide shipping updates to customers
Respond to and document warranty claims, returns and credit notes as required
Provide accurate and timely quotations to customers and follow up on outstanding quotes
Respond to customers invoice and payment queries
For the Customer Service Advisor, we are keen to receive CV’s from candidates who possess:
Experience as Customer Service Advisor or similar within a manufacturing environment
Experience using CRM systems, Microsoft Excel and Outlook
A ‘Customer first’ mindset
Professional demeanour and the ability to communicate technical details clearly
Salary & Benefits:
£30,000 (depending on experience)
8% Combined pension
Enhanced Maternity and Paternity pay
A positive workplace cultured focused around honesty and integrity
On-site parking
Monday to Friday – 08:30am to 16:30pm
To apply for this position, please click “Apply Now” and attach a copy of your CV. Alternatively, please contact Alex Feather at E3 Recruitment for more information....Read more...
Are you a customer service professional with a passion for premium products and a keen eye for detail? Do you thrive in a fast-paced environment where customer satisfaction is key?At In Style Sofas, we take pride in crafting made-to-measure sofas and chairs, predominantly made in Scotland by skilled artisans with decades of experience. As a Customer Service & General Administration Manager, you'll be the first point of contact for our valued customers-ensuring smooth operations, resolving inquiries, and maintaining our exceptional standards.For years, our master craftsmen have been creating furniture of distinction, using skills perfected over generations. Our customers trust us not just for the quality of our sofas but for the seamless experience we provide from enquiry to delivery.That's where you come in. We're looking for a customer-focused, organised, and proactive individual to oversee customer service and general administration while supporting our sales and delivery teams. If you have experience in showroom-based sales environments such as car dealerships, electronics, home furnishings, or other premium retail sectors, you'll be a perfect fit!We want someone who:
Thrives in a customer-facing role - whether that's from furniture, home interiors, car showrooms, or high-end electronics retail.Understands premium customer service - resolving inquiries, processing finance agreements, and ensuring a seamless customer journey.Has strong administrative and organisational skills - managing staff attendance, arranging deliveries, recording sales, and reporting performance.Enjoys problem-solving and multitasking - ensuring customers receive accurate information and their needs are met efficiently.
Who We're Looking For...
Experience in a showroom sales, customer service, or retail management role (home furnishings, car sales, or premium retail preferred).Excellent communication skills - in-person, phone, and email.Strong proficiency in Microsoft Excel and other administrative tools.Ability to build strong customer relationships and work with a customer-first attitude.Resilience and patience when dealing with challenges.A team player who can support colleagues and contribute to a positive working environment.
Preferred:
Experience in a furniture retail setting and staff management experience.
Perks & Benefits:
Weekends off (Hours Monday to Friday, 10 AM - 6 PM)Friendly, supportive team environmentStaff discountsFree on-site parkingPension plans
If you're a passionate customer service professional with experience in showroom sales, home furnishings, car dealerships, or similar retail environments, we'd love to hear from you!Apply today and help us continue delivering craftsmanship and exceptional service to our customers.....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem-solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Service Advisor Main Dealership Location: Yeovil
Salary: £31,000 per year basic + OTE £36,500+
Additional Bonus: £25 per service plan sold
Uncapped bonus potential
Job Type: Full-time, Permanent
Schedule: Monday to Friday, 8:00am6:00pm | 1 in 3 Saturdays required
About the Role Were looking for an experienced Service Advisor to join a busy, award-winning main dealer aftersales team. If you have a passion for delivering top-level customer service in the motor trade and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities
- Greet customers and manage their service and repair bookings
- Communicate vehicle progress updates clearly and professionally
- Explain vehicle faults and recommended repairs in a confident, easy-to-understand way
- Upsell service plans and repairs where appropriate
- Handle customer concerns to achieve positive outcomes
- Ensure a seamless, premium experience throughout the customer journey
Required Experience
- Minimum 2 years experience as a Service Advisor in a main dealership
- Strong customer service and communication skills
- Ability to work under pressure and manage multiple tasks
- Full UK Driving Licence (required)
- Right to work in the UK (required)
Benefits
- Health Cash Plan GP access, dental/optical cashback, mental health support
- Car Lease Scheme new car from £209/month
- Employee Discounts on vehicle purchase, MOT, servicing, parts and accessories
- Pension Scheme with company contributions
- Life Assurance
- 30 Days Annual Leave including bank holidays
- Cycle to Work Scheme
- Flu Vaccinations (Paid)
- Refer-a-Friend Bonus up to £2,000
- Local Discounts gyms, restaurants, and retail
- Regular Social Events team-building, nights out, etc.
- Ongoing training and clear career progression opportunities
Why Join Us? Youll be part of a respected, customer-focused dealership group with a strong reputation in the motor trade. We invest in our people and offer clear development pathways through manufacturer training and in-house support.
Apply Today If youre a confident, motivated, and experienced Service Advisor ready to progress your career, apply now to join our growing team.....Read more...
Customer Service Administrator
Location: Bournemouth
Salary: £25,000 - £27,000 per annum
Hours: Monday Friday, 8am 5pm
Holt Recruitment are currently looking for a friendly, organised, and pro-active Customer Service Administrator to join our client on a permanent basis. Youll be the first point of contact for customer enquiries, providing excellent support and ensuring the CRM system is updated at all times.
Duties:
- Respond to customer queries via phone and email
- Process orders through the systems
- Building rapports with customers and suppliers
- Maintain and update customer records
- Liaise with internal departments to resolve any issues
- Provide general administrative support to the team
Skills:
- Must have previous customer service and administrative experience
- Strong attention to detail and organisational skills
- A positive, can-do attitude
- Proficient using Microsoft Office
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!....Read more...
Great opportunity for an Customer Service Administrator to join a global Manufacturing organisation based in the Worksop area.
Our client is a leading engineering manufacturer and specialist in the supply of components to various sectors.
As a growing, dynamic, and unique organisation, we are currently seeking a Customer Service Administration Assistant to join the team, this presents an outstanding opportunity for secure work within a friendly, dynamic, and professional environment.
Customer Service Administrator : (The Role)
Liaise directly with customers / end-users and internal depts.
Process collection requests from customers / end-users.
Issue relevant documentation as required.
Process and issue invoices, and follow up where overdues accrue.
Customer Service Administrator : (The ideal Candidate)
Proficient level of IT competence - SAP experience would be advantageous.
Previous administrative background.
Polite & professional personal skills.
Good organisational & prioritising skills.
Customer Service Administrator : (Salary & Package)
£28,000 per Annum
Mon-Fri 8:30am-5:00pm (early finish on Fridays)
Location Worksop.
On-site parking.
State of the art office.
....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday - Friday. 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.
We are looking for the next generation to work within our retail network as an apprentice, taking on the technical and life skills that will be the foundation of a rewarding career.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
Temporary Customer Service Advisor – Join a Growing, Supportive Team!
Location: Edenbridge
Contract: Temporary – 2 months (with potential extension)
Hours: Monday to Friday, 8:30 am – 5:00 pm
Are you a proactive and customer-focused individual with experience in B2B customer service or sales support? We’re looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.
What You'll Be Doing
- In this varied and fast-paced role, you'll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process
- Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.
- Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.
- Process purchase orders, input data into the ERP system, and send order confirmations.
- Gather and verify key customer documentation (such as End Use statements) to support contract reviews.
- Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.
- Raise purchase orders as needed and ensure timely communication of delivery updates.
- Log customer feedback and help drive continuous improvement.
- Support the resolution of customer complaints in coordination with relevant departments.
- Manage incoming calls with professionalism and ensure smooth communication across departments.
- Attend weekly production meetings and keep stakeholders informed of shipping updates.
- Take on additional tasks as required by management – every day is different!
Who We’re Looking For
- You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.
Essential skills & experience:
- Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment
- Confident communicator, both written and verbal, at all levels
- Working knowledge of ERP and/or CRM systems
- Comfortable with technical product information (ability to understand catalogues and simple drawings)
- Familiar with quality systems such as ISO9001 or AS9100
- Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint)
- Highly organised, self-motivated, and a great team player
- Able to work independently and thrive in a fast-paced environment
Why Apply?
- Be part of a supportive, growing team in a respected business
- Gain valuable experience in a professional B2B environment
- Enjoy varied and engaging work with potential for contract extension
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
