We are recruiting a Pharmaceutical Customer Service Executive to join a leading Pharmaceutical company based in Kent on a hybrid working, 12 month contract. This is an exciting opportunity for a motivated individual to become a key part of a Sales Order Management & Customer Excellence Team.
As the Pharmaceutical Customer Service Executive, you will deliver exceptional front-line support to healthcare professionals, customers, and internal teams, ensuring every interaction reflects the organisations commitment to outstanding customer service. The position offers a dynamic work environment, supporting a large customer base in a fast-paced sector, with a focus on building strong relationships and resolving customer queries efficiently and compliantly.
KEY DUTIES AND RESPONSIBILITIES
Your duties as the Customer Service Executive will be varied however the key duties and responsibilities are as follows:
- As the Pharmaceutical Customer Service Executive, you will act as a primary point of contact for customers, healthcare professionals, and internal colleagues, delivering high-quality service in every interaction.
- As the Pharmaceutical Customer Service Executive, you will respond professionally, accurately, and empathetically to customer enquiries via telephone and email.
- As the Pharmaceutical Customer Service Executive, you will manage complex complaints, queries, and escalations effectively, acting as a trusted advocate for customers.
- As the Pharmaceutical Customer Service Executive, you will investigate customer concerns, support cross-team collaboration, and identify insights to improve the customer experience.
- As the Pharmaceutical Customer Service Executive, you will support operational activities, ensure compliance with internal procedures, and contribute to continuous improvement initiatives.
ROLE REQUIREMENTS
To be successful in your application to this exciting role as the Pharmaceutical Customer Service Executive, we are looking to identify the following on your profile and past history:
- A Degree or higher level in a relevant field (e.g., Healthcare, Customer Service, Business Administration).
- Proven experience delivering outstanding customer service in a fast-paced environment.
- Strong communication skills, both verbal and written, with the ability to handle difficult conversations professionally.
- Excellent organisational and problem-solving skills, with an eye for accuracy and detail.
Key Words: Customer Service / Healthcare / Customer Support / Complaint Resolution / Communication Skills / Problem Solving / Team Collaboration / Compliance / Customer Experience / Operational Excellence / Pharmaceutical / Life Sciences
"Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the STEM sectors, combining recruitment expertise with scientific knowledge to help you advance your career."....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Paul Rigby Hyundai are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if needed
The training will take place at the work place with 1:1 support and monthly teams calls.
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:A family-run business proudly representing the Hyundai brand since 1996 in Bromsgrove. In 2025, we expanded with a second location in Stratford-upon-Avon, continuing our strong commitment to exceptional customer service.
Get in touch with our team today or visit us at either of our dealerships in Bromsgrove and Stratford-upon-Avon. Our sales and service departments have a longstanding history of delivering outstanding experiences. Meet our dedicated team members below, who provide this level of service every day.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical....Read more...
Customer Service Manager
Colchester
£40,000 - £50,000
Monday to Friday 8.30am to 5.00pm
Start Date - January 2027
KHR are recruiting for an experienced Customer Services Manager to lead and develop a customer service function within a growing, internationally operating manufacturing business.
This is a hands-on leadership role with the opportunity to shape the department, improve processes and systems, enhance the customer experience and drive commercial performance. You’ll take ownership of the customer service team, introduce new ways of working and act as the voice of the customer across the wider business.
Key Responsibilities:
- Lead, coach and develop the Customer Service team, setting clear service standards, KPIs and performance targets
- Drive improvements across customer service processes, procedures and systems, including CRM, helpdesk and workflow automation
- Oversee customer enquiries, order processing, technical queries and escalated complaints, ensuring a high standard of service
- Monitor customer feedback, service data and performance metrics to identify opportunities for improvement
- Work closely with Sales, Production, Technical and Operations teams to improve communication and customer satisfaction
- Coordinate order fulfilment, production lead times, shipping and delivery updates
- Identify opportunities to maximise upselling and cross-selling, supporting wider business growth
- Lead system implementation projects, develop SOPs and introduce more efficient ways of working
Candidate Profile
- Proven experience in a Customer Service or Customer Care management role, with a track record of improving processes and procedures
- Strong team leadership skills, with experience coaching, developing and managing performance
- Confident using CRM systems, order processing platforms and customer support tools, ideally including Business Central or Dynamics
- Experience with workflow automation, KPI reporting and using data to drive improvements
- Excellent communication, problem-solving and organisational skills, with the ability to manage complex customer escalations
- Experience with exports and shipping quotations
- Experience within manufacturing, packaging, textiles or technical products would be advantageous
- German language skills would also be beneficial
At KHR, we take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regard to a specific role, then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics, etc, please could you also submit a "clean" copy in Word. Thank you.
Knowledge House Resourcing Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of Knowledge House Resourcing Ltd. Keep in touch with us online for job alerts, industry updates and market...
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Customer Service Manager – Drinks FMCG Business – Southwest London – Up to £40,000 plus package This is a rare chance to join one of the leading Drinks FMCG businesses in the country. Our client has partnered exclusively with COREcruitment to grow their customer service team. The business has a range of excellent products, all recognizable and known within both the on & off trade.We are looking for a Customer Service Manager to drive the commercial success of the business. The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, managing order processing, driving efficiencies and supporting cross functionally with all areas of the business. This role will be 5 days per week in the West London office. What this business offers:
A competitive salary and performance-based bonuses.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Process all customer orders, track status, complete ASN’s and managing shipping and invoicing.Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers. Supporting with service updates.Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer Service Manager candidate:
Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.Previous experience working with systems such as Business Central (Bevica)Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.Data-driven mindset with experience using metrics to improve performance.Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.Highly organised, proactive and comfortable working in a fast-moving growth business.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsYou must have experience dealing with customers on the telephoneAble to manage and conclude difficult calls and complaints with empathy and understandingPassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£26,500 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £26,500 plus performance bonus....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £36,000 per annum
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Loudwater area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Loudwater
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Life Sciences Graduate – Customer Service Officer
Birmingham | Office Based | Up to £26,000 + 20% Bonus
Are you a recent Life Sciences graduate looking for your first commercial role?
Have you gained customer service experience through a part-time job, placement or previous role?
We're recruiting on behalf of a growing business within the Life Sciences sector, offering an excellent opportunity to join a friendly, supportive team where you'll gain valuable industry experience and build a long-term career.
The Role
As part of the Customer Service team, you'll play a key role in delivering an outstanding customer experience while supporting the wider sales team.
You’ll be responsible for:
Processing customer orders and quotations
Managing customer enquiries via phone and email
Resolving customer queries and escalating technical issues when required
Supporting the field sales team with administration and customer communications
Maintaining accurate customer information and pricing
Helping to improve customer service processes
You'll have:
A Life Sciences degree (essential)
Excellent communication and customer service skills
Customer service experience gained through work, placements or alongside your studies
Strong organisational skills and attention to detail
Good Microsoft Office skills
A positive attitude and willingness to learn
What's on Offer?
Salary of up to £26,000
20% annual bonus based on personal and company KPIs
Full training and ongoing support
Modern offices with parking and an on-site gym
25 days' holiday plus bank holidays and Christmas shutdown
Office based
Pension scheme
Career development within the Life Sciences industry
If you're ready to take the first step in your career and combine your scientific knowledge with a customer-focused role, we'd love to hear from you.
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Customer Service AdministratorPermanent, Full time Salary: Dependent on experience Bradford (Euroway) - office basedObjective of the RoleTo provide friendly and efficient administrative support to the customer service and sales teams. This is a junior role suited to someone who is organised, accurate and keen to develop their customer service and administration skills within a busy office environment.The role will involve responding to customer enquiries, processing orders, maintaining accurate records and supporting the smooth day-to-day running of customer service and sales administration activities.Main tasks- Sales administration- Customer serviceResponsibilities/ Authority· Provide helpful and professional customer service by telephone and email · Respond to customer enquiries and pass more complex queries to the appropriate team member · Process customer orders and update internal systems accurately · Maintain accurate customer records, contact details and account information · Provide basic product, pricing and delivery information, with support from colleagues where needed · Liaise with internal departments to help progress orders and customer requests · Monitor shared inboxes and ensure messages are actioned or forwarded appropriately · Prepare basic customer documentation, forms and reports as required · Keep accurate notes of customer interactions and any actions taken · Follow agreed processes and procedures, seeking guidance where required · Support the wider customer service and sales administration team with general office duties as requiredEducation· Good standard of general education or equivalent · Good standard of numeracy and written and verbal communicationSkills & ExperienceProfessional Experience· Some previous customer service, administration, retail, hospitality or office experience would be advantageous · Previous experience within a manufacturing environment would be advantageous · Full training will be provided; a positive attitude and willingness to learn are essentialTechnical & Specialist Skills· Basic working knowledge of Microsoft Office, including Word, Excel and Outlook · Good keyboard and data entry skills with a strong focus on accuracy · Comfortable learning new computer systems and internal processes · Able to write clear and professional emails · Previous experience using an ERP, CRM or order processing system would be helpful but is not essentialProblem Solving & Organisational Skills· Good attention to detail and accuracy · Able to organise daily tasks and follow agreed processes · Willing to ask questions and seek guidance when needed · Able to work accurately and efficiently within a busy office environmentPersonal Attributes· Friendly, approachable and confident when speaking with customers · Good verbal and written communication skills · Reliable, punctual and keen to learn · Positive team player with a helpful attitude · Able to remain calm and polite when dealing with customer queries · Good standard of written and spoken EnglishInterested? Please send your CV by return. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Service Coordinator
Banbury | Up to £27,603 + benefits | Hybrid working
We’re recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury
This is a great opportunity for someone with experience in customer service, service coordination, scheduling or a busy administrative environment who enjoys taking ownership, juggling priorities and making sure customers are kept informed every step of the way
The role
As Service Coordinator, you’ll be an important link between customers, Field Service Engineers and internal teams, ensuring work is scheduled efficiently, queries are resolved and customers receive a consistently high level of service
You’ll take ownership of service requests from initial contact through to completion, keeping customers updated and making sure the information behind each job is accurate and up to date
What you’ll be doing
Handling customer enquiries by telephone and email
Scheduling for Field Service Engineers in line with customer requirements and response times
Providing proactive updates to customers on service progress and planned work
Managing service requests and ensuring CRM records are accurate and up to date
Creating and managing cost estimates and following up outstanding approvals
Processing spare parts orders for approved work
Monitoring open orders and work in progress to keep jobs moving through to completion
Investigating invoice queries and arranging supporting credit paperwork where required
Following up purchase orders, payments and outstanding cost estimates
Working closely with engineers and internal departments to resolve issues
Taking ownership of customer queries and complaints through to resolution
What we’re looking for
You’ll already have experience within customer service, service coordination, scheduling, order processing or a busy administration role where you’ve had to manage multiple tasks and priorities.
We’re particularly looking for someone who:
Is highly organised and comfortable managing a busy workload
Can prioritise and stay calm when things get pressured
Enjoys speaking with customers and building good relationships
Takes ownership rather than waiting to be told what needs doing
Has excellent attention to detail and accuracy
Is confident using IT systems, Microsoft Office and ideally a CRM
Communicates confidently by phone and email
Works well as part of a collaborative team
Is proactive, dependable and happy to get stuck in
Experience with SAP or Microsoft Dynamics CRM would be useful but isn't essential
What’s in it for you?
Salary up to £27,603
Hours: 37.5 hours per week (Monday to Friday, 8:30 AM - 5 PM)
Hybrid Working Model (2 days working from home)
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end-of-year discretionary bonus, Private medical healthcare, critical illness cover, sick pay, staff discounts, social events, and more!
If you have experience in customer service or service administration and enjoy a role where you can organise, problem-solve and take ownership from start to finish, we’d love to hear from you.
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Field Service Technician
Reading, Berkshire
£43,000 Basic Salary + Bonus + Paid Door-to-Door Travel
Company Van | Full Training Provided | Permanent Position Are you a hands-on individual with a mechanical or technical background looking for a rewarding field-based role? We are recruiting for a Field Service Technician to join a growing engineering team covering Reading and the surrounding areas. This is an excellent opportunity to join a well-established business that offers comprehensive training, career progression and the chance to work autonomously across a varied customer base. Whether you have experience in engineering, maintenance, manufacturing, automotive, plant, utilities, military or another technical environment, full product and technical training will be provided.
The Role
As a Field Service Technician, you will be responsible for the installation, servicing, maintenance and repair of dispense and cooling equipment at customer sites. You'll ensure equipment operates efficiently while delivering excellent customer service.
Key Responsibilities
Install, service and maintain dispense and cooling equipment.
Diagnose faults and carry out repairs efficiently.
Complete planned preventative maintenance (PPM) visits.
Respond to breakdowns and minimise customer downtime.
Advise customers on equipment operation and best practice.
Complete service reports and associated documentation.
Manage van stock, tools and spare parts.
Build strong customer relationships through exceptional service.
Ensure all work is completed safely and in accordance with company procedures.
What We're Looking For
Mechanical or technical aptitude.
Strong problem-solving and fault-finding skills.
Good communication and customer service skills.
A positive attitude and willingness to learn.
Ability to work independently and manage your own workload.
Professional and reliable approach to work.
Full UK Driving Licence.
What's on Offer?
£43,000 Basic Salary
Annual Bonus Scheme
Paid Door-to-Door Travel Time
Fully Equipped Company Van
Comprehensive Training Programme
Ongoing Learning & Development
Career Progression Opportunities
Pension Scheme
Healthcare Benefits
Life Assurance
Generous Holiday Allowance
Retail & Lifestyle Discounts
Working Hours
Monday to Friday
42 Hours Per Week
1 in 4 Weekend Rota
Field-Based Role Covering Reading and Surrounding Areas
Interested?
If you're looking for a varied, customer-focused field service role with excellent training, paid travel time and genuine career progression, we'd love to hear from you. Please apply below to be considered for this opportunity.....Read more...
Field Service Technician
London & Surrounding Areas
£42,000 Basic Salary + Bonus + Paid Door-to-Door Travel
Company Van | Full Training Provided | Permanent Position Are you a hands-on individual with a mechanical or technical background looking for a rewarding field-based role? We are recruiting for a Field Service Technician to join a growing engineering team covering London and the surrounding areas. This is an excellent opportunity to join a well-established business that offers comprehensive training, career progression and the chance to work autonomously across a varied customer base. Whether you have experience in engineering, maintenance, manufacturing, automotive, plant, utilities, military or another technical environment, full product and technical training will be provided.
The Role
As a Field Service Technician, you will be responsible for the installation, servicing, maintenance and repair of dispense and cooling equipment at customer sites throughout London. You'll ensure equipment operates efficiently while delivering excellent customer service.
Key Responsibilities
Install, service and maintain dispense and cooling equipment.
Diagnose faults and carry out repairs efficiently.
Complete planned preventative maintenance (PPM) visits.
Respond to breakdowns and minimise customer downtime.
Advise customers on equipment operation and best practice.
Complete service reports and associated documentation.
Manage van stock, tools and spare parts.
Build strong customer relationships through exceptional service.
Ensure all work is completed safely and in accordance with company procedures.
What We're Looking For
Mechanical or technical aptitude.
Strong problem-solving and fault-finding skills.
Good communication and customer service skills.
A positive attitude and willingness to learn.
Ability to work independently and manage your own workload.
Professional and reliable approach to work.
Full UK Driving Licence.
What's on Offer?
£43,000 Basic Salary
Annual Bonus Scheme
Paid Door-to-Door Travel Time
Fully Equipped Company Van
Comprehensive Training Programme
Ongoing Learning & Development
Career Progression Opportunities
Pension Scheme
Healthcare Benefits
Life Assurance
Generous Holiday Allowance
Retail & Lifestyle Discounts
Working Hours
Monday to Friday
42 Hours Per Week
1 in 4 Weekend Rota
Field-Based Role Covering London & Surrounding Areas
Interested?
If you're looking for a varied, customer-focused field service role with excellent training, paid travel time and genuine career progression, we'd love to hear from you.
Please apply below to be considered for this opportunity.....Read more...
Customer Service CoordinatorLocation: Surrey Wheelchair Services Salary/Rate: £26,567.99Customer Service CoordinatorMonday to Friday 8.00am – 5.00pm, 40 hours a weekKingsway Business Park, Forsyth Road GU21 5SARewards & Benefits:
Company Pension SchemeFree on-site parkingLife Assurance SchemeCompany Sick Pay SchemeWellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.The Role:
Manage incoming calls and emails, answering any queries in a timely and professional manner.Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.Monitoring and progressing orders by checking with suppliers.Entering referral information for clinical triage via both telephone and email.General administration that supports daily activities and duties
What are we looking for?
Strong experience in a similar busy and fast paced office environmentRelevant telephone-based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies
Training:
Customer Service Specialist Level 3
The apprentice will do their training at Unit 1 Nottingham South and Wilford Industrial Estate, NG117EP - training schedule has yet to be agreed. Details will be made available at a later date
Functional Skills in English and maths if required
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at the professional level.
Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management
Training Outcome:Customer Services Manager.Employer Description:Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team, apply now and be part of our success story!Working Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
A position for a Field Service Engineer role covering Ireland has become available, with a leading provider of vehicle technology, CCTV, and driver assistance solutions.
We are currently recruiting on behalf of a well-established technology business that provides installation, maintenance, and support services for CCTV systems, driver aid solutions, and other vehicle-based technologies across the bus, coach, and rail sectors.
The Field Service Engineer job, covering Ireland, is home-based and will form part of a team of remotely based engineers, supporting customers through installation, servicing, preventative maintenance, and fault rectification activities.
Candidates can be based in either Northern Ireland or the Republic of Ireland, with travel across the region required.
This role offers a varied mix of field-based technical work and customer interaction, ensuring the highest levels of service delivery across the customer base.
Ideal candidates for the Field Service Engineer job will have experience in the following areas:
Installing, commissioning, servicing, and fault-finding on vehicle-based electrical or electronic systems.
Maintaining and repairing CCTV systems, DVRs, telematics, driver assistance systems, or similar technologies.
Working within the bus, coach, rail, automotive, transport, or vehicle technology sectors.
Diagnosing electrical and electronic faults and implementing effective solutions within agreed timescales.
Managing preventative maintenance (PPM) schedules and responding to service calls.
Delivering high levels of customer service while working independently in field-based environments.
Communicating effectively with customers, garage engineers, service teams, and management.
Maintaining accurate records and providing quality reporting to management and support teams.
Managing personal stock levels, tools, and company equipment effectively.
Adhering to customer and company health and safety procedures at all times.
Supporting and mentoring less experienced engineers where required.
Working flexibly, including occasional overnight stays and night-shift activities.
The successful candidate will ideally possess:
Experience within the vehicle technology, CCTV, automotive, rail, transport, or electrical engineering sectors.
Strong fault-finding and diagnostic skills across electrical and electronic systems.
Knowledge of CCTV systems, DVRs, and associated vehicle technologies.
Excellent communication and customer-facing skills.
Experience working in a field service or installation engineering environment.
IT competency and the ability to complete service documentation accurately.
A full driving licence.
An Electrical qualification such as NVQ, BTEC, Apprenticeship, or equivalent (desirable).
Relevant industry experience within vehicle electrical systems, CCTV, or related technologies.
This is a fantastic opportunity for an experienced Field Service Engineer, CCTV Engineer, Vehicle Electrical Engineer, Installation Engineer, Rail Systems Engineer, or Mobile Service Engineer looking to join a growing organisation supporting critical transport and vehicle technology solutions across Ireland.
To apply for this Field Service Engineer role covering Ireland, please contact Nicola King on 01582 878839 or email nking@RedlineGroup.Com. Alternatively, we welcome conversations regarding similar opportunities within Field Service Engineering, Vehicle Technology, CCTV Systems, Rail Engineering, and Electrical Engineering sectors.
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Our client is looking for an experienced Field Service Technician to join their growing team, playing a key role in the maintenance, servicing, technical support, and installation of industrial battery charging systems. This exciting opportunity involves working on critical power infrastructure including industrial battery chargers, standby batteries, and associated power equipment across a variety of customer sites throughout the East Anglia region.
The successful candidate will be responsible for ensuring customer equipment operates reliably and efficiently whilst providing exceptional service and technical support in the field.
Key Responsibilities for the Field Service Technician Job, working in the East Anglia region:
Organising and completing preventative maintenance visits on industrial battery chargers in accordance with manufacturer recommendations. • Carrying out battery replacements and associated installation work at customer sites. • Diagnosing and repairing electrical and electronic faults on battery chargers and related equipment. • Providing technical support to customers and internal colleagues both on-site and remotely. • Surveying customer sites for asset management and equipment condition reporting purposes. • Completing service reports and maintenance documentation accurately and within agreed timescales.
Qualifications and Experience Required for this Field Service Technician Job:
Experience servicing and maintaining industrial battery chargers and backup power equipment. • Understanding of SLA, NiCd, and Plante battery technologies. • Electrical and electronic fault-finding experience. • Customer accreditations such as UKPN, National Grid, London Underground or similar are advantageous. • Previous field service experience within industrial, power generation, utilities, or critical infrastructure environments would be highly beneficial.
This is an exciting opportunity to join an employee-owned business working with industry-leading industrial power solutions. You will have the opportunity to develop your technical skills, work with a wide range of customers, and play a key role in supporting critical infrastructure across the UK.
If you have experience with industrial battery chargers, batteries, electrical maintenance, or field service engineering and are looking for your next challenge, we want to hear from you!
Please send your CV to KGraveney@redlinegroup.com or call 01582 878817....Read more...
Service Engineer – Load Banks
Are you an experienced Service Engineer looking for your next challenge? Our client specialises in load bank systems, offering the opportunity to work on advanced equipment across a wide range of customer sites.
Key Responsibilities for this Service Engineer – Load Banks jobs:
Carry out installation, commissioning, servicing, maintenance, and testing of load banks and generator systems at customer locations.
Perform load testing and system validation, ensuring equipment meets operational and performance standards.
Deliver on-site fault finding, diagnostics, and repairs on both electrical and mechanical systems.
Ensure all equipment operates safely, efficiently, and in line with industry standards.
Interpret and work from electrical schematics, wiring diagrams, and technical documentation.
Complete detailed service reports, commissioning records, and adhere to Standard Operating Procedures (SOPs).
Key Requirements for this Service Engineer – Load Banks jobs:
Proven experience in a Service Engineer role, ideally working with load banks, generators, or similar power equipment.
Strong hands-on electrical and mechanical fault-finding skills.
Experience with load testing, commissioning, or system validation is highly desirable.
Ability to read and understand technical drawings and wiring diagrams.
Flexible and willing to travel to customer sites.
To apply for this Service Engineer role, please email NDrain@redlinegroup.Com Or contact Nick Drain on 01582 878828....Read more...
Sales Administrator - (B2C)
Location: Birmingham, B6 4SL
Hours: Full-Time, Monday to Friday, 8:00am to 5:00pm
Salary: Competitive, dependent on experience
Corus Consultancy is currently recruiting for an experienced and customer-focused Sales Administrator to join a busy and fast-paced sales and customer service team in Birmingham.
This is an exciting opportunity for someone who enjoys building customer relationships, processing orders accurately, and working collaboratively with internal departments to ensure an excellent customer experience from order placement through to delivery and after-sales support.
The Role As a Sales Administrator, you will play a key role in supporting customers and ensuring that orders are processed efficiently and accurately. You will be responsible for handling enquiries across multiple communication channels, maintaining customer records, coordinating with internal teams, and delivering exceptional levels of service.
This position would suit a proactive individual who thrives in a busy environment, has excellent organisational skills, and takes pride in providing outstanding customer support.
Key Responsibilities
- Managing customer enquiries via telephone, email, live chat, and social media.
- Processing customer orders accurately and efficiently using internal systems.
- Handling order amendments, returns, credits, and customer complaints.
- Maintaining accurate customer and order records.
- Monitoring stock availability and communicating any shortages or delays.
- Updating inventory and product information across sales channels.
- Liaising with Warehouse, Purchasing, Supply Chain, and Finance teams to ensure smooth order fulfilment.
- Providing customers with product information and technical guidance where appropriate.
- Supporting customer retention through excellent service and relationship management.
- Assisting with account management and identifying opportunities to maximise sales.
- Contributing to team targets, service levels, and overall business objectives.
- Ensuring all work is completed in line with company procedures and compliance requirements.
About You The successful candidate will have:
- Previous experience in a Sales Administrator, Customer Service, Order Processing, or similar role.
- Excellent communication skills, both written and verbal.
- A confident and professional telephone manner.
- Strong organisational and time-management skills.
- Excellent attention to detail and a high level of accuracy.
- Strong IT skills and confidence using business systems.
- The ability to prioritise workloads and manage multiple tasks effectively.
- A proactive and positive attitude with excellent problem-solving abilities.
- The ability to work independently while also being a strong team player.
- Must have their right to works in the Uk
Desirable Experience
- Experience using ERP or CRM systems.
- Experience within an e-commerce, retail, wholesale, manufacturing, or distribution environment.
- Previous experience supporting both B2C and B2B customers.
What\'s on Offer?
- Competitive salary dependent on experience.
- Company pension scheme.
- Free on-site parking.
- A supportive and collaborative working environment.
- Long-term career development opportunities.
- The opportunity to join a growing and successful organisation.
Apply Now If you are an organised, customer-focused professional looking for your next opportunity within a fast-paced and rewarding environment, we would love to hear from you.....Read more...
Commercial Manager – Food ProductionLocation: CopenhagenWe are supporting a search for a Commercial Manager within a large, service-led organisation operating across Northern Europe. This is a senior, hands-on role focused on the intersection between commercial strategy, customer relationships, and operational delivery in a complex food production environment.The role sits just below top commercial leadership and plays a key part in ensuring that commercial agreements are operationally deliverable, financially sustainable, and aligned with customer expectations.Key Responsibilities
Act as the commercial lead for a portfolio of strategic customers, building long-term partnerships and managing senior stakeholder relationshipsOversee menu development, pricing structures, and contract negotiations to ensure commercial and operational alignmentWork closely with operations and production teams to ensure customer agreements can be delivered efficiently and profitablySupport the development of commercial strategies, pricing models, and contract frameworksManage complex customer discussions around scope, service levels, and cost structuresBalance customer requirements with operational realities, ensuring service quality and margin protectionContribute to continuous improvement across production, service delivery, and commercial processes
Profile
10+ years of commercial experience in a service-led environmentBackground in logistics, food production, food development, or related operational industriesExperience as a Senior Key Account Manager, Commercial Manager, or similar role managing complex B2B customersStrong exposure to contract negotiation, pricing, and commercial governanceExperience operating in fast-paced environments where service delivery and commercial decisions are closely linkedExperience working with complex operational or production environments is highly valuedStrong stakeholder management and relationship-building capabilitiesFluent in English, Danish language skills are a bonus
If you would like more information about the role, please apply or send your CV to nicole@corecruitment.com.....Read more...
JOB DESCRIPTION
Company Information
RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You'll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more.
RPM Industrial Coatings Group is part of RPM International Inc., a $7.3 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's brands are trusted by consumers and professionals alike to help build a better world.
Kop-Coat, Inc. is the world's leading supplier of innovative chemical products for the protection of farms, forests, and buildings. For over 25 years, Kopcoat has provided superior solutions to control and eliminate mold, decay, insects, water damage, and more. And we do it while providing outstanding service for our customers.
About the Opportunity
At Kop-Coat, Inc., exceptional customer service is more than answering questions; it's about making it easy for our customers to do business with us.
We are looking for a Customer Service Specialist to join our team and play a critical role in delivering the customer experience that differentiates Kop-Coat from our competitors. This position will manage the full customer order cycle, from order entry and fulfillment through shipping, invoicing, and receivables, while working closely with customers, sales, production, logistics, and our laboratory team.
This is also a unique opportunity to become a key resource for one of Kop-Coat, Inc.'s most important customer service functions. Working alongside an experienced customer service leader, you will learn established processes, develop expertise in customer-specific requirements, help document critical knowledge, and identify opportunities to standardize and improve how we serve our customers.
What You'll Do
Manage customer orders from initial acceptance through fulfillment, shipping, invoicing, and collection, ensuring accuracy throughout the process.
Enter and maintain orders with accurate pricing, product information, quantities, and shipping terms.
Serve as a responsive and professional point of contact for customers, sales representatives, and service teams, resolving questions and issues efficiently.
Coordinate production, scheduling, and shipments with the Corsicana facility and third-party tolling partners.
Monitor orders throughout the fulfillment process and proactively communicate status updates, potential delays, and other issues.
Prepare freight estimates and coordinate logistics by evaluating delivery requirements, destinations, carrier options, and other shipping considerations.
Build strong, collaborative relationships with customers and internal partners to support exceptional service and operational excellence.
Partner with the laboratory team on raw material purchasing, order reconciliation, and customer shipping and receiving activities.
Learn and document customer-specific processes, preferences, and historical account requirements to ensure continuity and consistency.
Identify opportunities to streamline processes, improve communication, and increase efficiency across the order management workflow.
Support the development of standardized processes and documentation that will strengthen the team's ability to serve customers effectively over the long term.
What You'll Bring
High school diploma or equivalent required; additional education or relevant training is a plus.
5+ years of experience in customer service, order management, inside sales, logistics, or a related field preferred.
Strong attention to detail and a high degree of accuracy when working with orders, pricing, product information, and shipping details.
Strong organizational and time-management skills, with the ability to manage multiple priorities and orders simultaneously.
Excellent written and verbal communication skills.
Ability to build productive relationships with customers and cross-functional internal teams.
Strong problem-solving skills and the ability to handle complex or unusual customer requests with sound judgment.
Comfortable working independently while knowing when to involve others to resolve an issue.
Proficiency with Microsoft Office and the ability to learn and effectively use business systems and customer/order management applications.
What Success Looks Like
In this role, success means becoming a trusted resource for our customers and internal teams while ensuring orders move accurately and efficiently from beginning to end.
You will develop a deep understanding of our customers, products, processes, and logistics requirements; proactively identify and resolve issues; and help transform important institutional knowledge into documented, repeatable processes that position the team for continued success.
Why This Role Matters
This is an opportunity to join a critical function within Kop-Coat, Inc. at an important point in its evolution. You will work alongside an experienced customer service professional with deep knowledge of our customers and operations, giving you the opportunity to learn the business while making an immediate contribution.
For the right person, this role offers the chance to become a subject-matter expert in Kop-Coat Inc.'s customer and order management processes, build meaningful relationships across the organization, and have a direct impact on customer satisfaction and operational performance.
About Kop-Coat, Inc.
Kop-Coat, Inc. is focused on providing innovative wood preservation solutions and exceptional service to customers across North America. Our success is built on technical expertise, quality products, strong customer relationships, and a commitment to delivering solutions that meet our customers' needs.
Learn more about Kop-Coat, Inc. at Kop-Coat.com.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Company Information
RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You'll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more.
RPM Industrial Coatings Group is part of RPM International Inc., a $7.3 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's brands are trusted by consumers and professionals alike to help build a better world.
Kop-Coat, Inc. is the world's leading supplier of innovative chemical products for the protection of farms, forests, and buildings. For over 25 years, Kopcoat has provided superior solutions to control and eliminate mold, decay, insects, water damage, and more. And we do it while providing outstanding service for our customers.
About the Opportunity
At Kop-Coat, Inc., exceptional customer service is more than answering questions; it's about making it easy for our customers to do business with us.
We are looking for a Customer Service Specialist to join our team and play a critical role in delivering the customer experience that differentiates Kop-Coat from our competitors. This position will manage the full customer order cycle, from order entry and fulfillment through shipping, invoicing, and receivables, while working closely with customers, sales, production, logistics, and our laboratory team.
This is also a unique opportunity to become a key resource for one of Kop-Coat, Inc.'s most important customer service functions. Working alongside an experienced customer service leader, you will learn established processes, develop expertise in customer-specific requirements, help document critical knowledge, and identify opportunities to standardize and improve how we serve our customers.
What You'll Do
Manage customer orders from initial acceptance through fulfillment, shipping, invoicing, and collection, ensuring accuracy throughout the process.
Enter and maintain orders with accurate pricing, product information, quantities, and shipping terms.
Serve as a responsive and professional point of contact for customers, sales representatives, and service teams, resolving questions and issues efficiently.
Coordinate production, scheduling, and shipments with the Corsicana facility and third-party tolling partners.
Monitor orders throughout the fulfillment process and proactively communicate status updates, potential delays, and other issues.
Prepare freight estimates and coordinate logistics by evaluating delivery requirements, destinations, carrier options, and other shipping considerations.
Build strong, collaborative relationships with customers and internal partners to support exceptional service and operational excellence.
Partner with the laboratory team on raw material purchasing, order reconciliation, and customer shipping and receiving activities.
Learn and document customer-specific processes, preferences, and historical account requirements to ensure continuity and consistency.
Identify opportunities to streamline processes, improve communication, and increase efficiency across the order management workflow.
Support the development of standardized processes and documentation that will strengthen the team's ability to serve customers effectively over the long term.
What You'll Bring
High school diploma or equivalent required; additional education or relevant training is a plus.
5+ years of experience in customer service, order management, inside sales, logistics, or a related field preferred.
Strong attention to detail and a high degree of accuracy when working with orders, pricing, product information, and shipping details.
Strong organizational and time-management skills, with the ability to manage multiple priorities and orders simultaneously.
Excellent written and verbal communication skills.
Ability to build productive relationships with customers and cross-functional internal teams.
Strong problem-solving skills and the ability to handle complex or unusual customer requests with sound judgment.
Comfortable working independently while knowing when to involve others to resolve an issue.
Proficiency with Microsoft Office and the ability to learn and effectively use business systems and customer/order management applications.
What Success Looks Like
In this role, success means becoming a trusted resource for our customers and internal teams while ensuring orders move accurately and efficiently from beginning to end.
You will develop a deep understanding of our customers, products, processes, and logistics requirements; proactively identify and resolve issues; and help transform important institutional knowledge into documented, repeatable processes that position the team for continued success.
Why This Role Matters
This is an opportunity to join a critical function within Kop-Coat, Inc. at an important point in its evolution. You will work alongside an experienced customer service professional with deep knowledge of our customers and operations, giving you the opportunity to learn the business while making an immediate contribution.
For the right person, this role offers the chance to become a subject-matter expert in Kop-Coat Inc.'s customer and order management processes, build meaningful relationships across the organization, and have a direct impact on customer satisfaction and operational performance.
About Kop-Coat, Inc.
Kop-Coat, Inc. is focused on providing innovative wood preservation solutions and exceptional service to customers across North America. Our success is built on technical expertise, quality products, strong customer relationships, and a commitment to delivering solutions that meet our customers' needs.
Learn more about Kop-Coat, Inc. at Kop-Coat.com.Apply for this ad Online!....Read more...
Bodyshop Customer Service Advisor
Bodyshop Customer Advisor Wolverhampton Competitive Salary
I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers. In this role, youll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.
What youll be doing:
- Managing all bodywork administration and receptionist duties
- Booking and overseeing the courtesy car diary
- Coordinating the recovery drivers diary
- Handling customer call-backs and enquiries
- Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers
What were looking for:
- Experience in a busy accident repair centre, ideally with Autoflow experience
- Excellent organisational and administration skills
- Great communication skills and a positive, enthusiastic approach
- A strong attention to detail and focus on quality
Benefits
- Competitive Salary Package
- Bonus available
- No weekend work
If youre an organised, people-focused individual who enjoys working in a fast-paced environment, wed love to hear from you!
To apply, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Bodyshop Advisor Bodyshop Wolverhampton
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor....Read more...
Customer Service Lead
Banbury | £35,000 – £40,000 | Full-time, Permanent
We’re looking for a proactive and commercially minded Customer Service Lead to join a successful business in Banbury. You’ll be a key point of contact for customers, building strong relationships, managing enquiries and quotations and working across the business to ensure a great customer experience from enquiry through to delivery.
This is more than a traditional customer service role. Youȁ9;ll have the opportunity to identify commercial opportunities, improve processes and help drive continuous improvement across the operation.
Key responsibilities:
Building strong customer relationships and taking ownership of enquiries and escalations
Managing quotations and commercial follow-up
Coordinating with technical support, purchasing, logistics and warehouse teams
Proactively resolving issues, delays and operational challenges
Identifying opportunities to grow aftermarket sales and improve customer retention
Reviewing processes and driving improvements to customer service and operational efficiency
Monitoring KPIs and using performance information to identify areas for improvement
We’re looking for:
Experience in customer service, account management, commercial support or operations
Strong customer relationship and problem-solving skills
Experience managing enquiries, quotations and order processing
Excellent organisation and attention to detail
A confident communicator who can work effectively across different departments
A proactive, commercially aware approach with a genuine interest in improving how things are done
Experience within engineering, manufacturing, service or industrial equipment would be advantageous, but isn’t essential.
What’s in it for you?
£35,000 - £40,000 depending on experience, 25 days’ holiday plus bank holidays, healthcare, sick pay and additional company benefits.
....Read more...
As our Customer Service Practitioner Apprentice, you'll be responsible for creating a warm, welcoming experience for every guest and supporting our front-of-house operations.
This apprenticeship follows the nationally recognised ST0072 Customer Service Practitioner standard, giving you a genuine Level 2 qualification while you earn. You'll develop the knowledge, skills and behaviours to deliver high-quality service in line with Sala Thai's values, and completion leads to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Key Responsibilities
Greeting and welcoming customers, creating a warm first impression of Sala Thai
Taking bookings and handling customer enquiries face-to-face, by phone, and digitally
Supporting food and drink service, working closely with the kitchen and front-of-house team
Processing orders accurately and efficiently
Resolving customer issues and complaints in a calm, professional manner
Maintaining excellent product and menu knowledge, including our authentic Thai dishes
Promoting the restaurant's services, events, and special offers
Treating every customer as an individual and upholding Sala Thai's service culture and values
Training:Your training will be provided online with our dedicated assessors at Oaklands College. These will include monthly workshops and work visits from our assessors.Training Outcome:After your apprenticeship, you could be hired as a permanent member of staff.Employer Description:Authentic Thai flavours rooted in tradition, brought to life with seasonal, locally sourced ingredients right here in Britain.
You will be under the supervision of owner and executive chef, Thippawan Rashleigh.
Thippi grew up in a small village northeastern of Thailand, Chaiyaphum with food as her love language. Now based in St Albans, she brings the soul of her hometown to every dish — using Thai herbs and spices, seasonal produce, and locally sourced ingredients to create flavours that are both deeply authentic and beautifully of-the-moment. Thippi is passionate about sustainability: cook what you have at home, in the right portions, and create no waste.
Her three passions — people, food, and yoga — shape everything she does. Whether she's cooking for first-time visitors or old friends, running a class, or writing her debut cookbook, Thippi's mission is always the same: connection through food.Working Hours :Shift work due to nature of the business. At least 30 hours a week. Weekend and evening shifts.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Customer Service Coordinator
Banbury | £30,000 - £33,000 + salary review after 6 months | Full-time, Permanent
We’re looking for a Customer Service Coordinator to join an established engineering business in Banbury, working within its busy UK Spares team.
Working closely with the Customer Service Lead, you’ll support customers from initial enquiry through to delivery, processing quotations and orders while coordinating with suppliers and teams across the business. You’ll also get involved in purchasing, stock and logistics, making this a great opportunity for someone who enjoys variety and wants to broaden their experience.
Key responsibilities:
Managing customer enquiries and communications
Identifying spare parts, preparing quotations and processing customer orders
Processing invoices, credit notes, returns and account administration
Managing backorders and helping ensure orders are delivered correctly
Supporting purchasing, stock replenishment and inventory activities
Arranging and tracking customer shipments and resolving delivery issues
Supporting freight, customs and import documentation
Working with colleagues across the Spares team to support processes and continuous improvement
We’re looking for:
Previous customer service and order processing experience
Strong organisational skills with excellent attention to detail
Confident communication skills and the ability to work effectively with customers, suppliers and colleagues
Strong IT skills, including Microsoft Office
A proactive, customer-focused approach with the ability to manage multiple tasks and priorities
Experience within manufacturing or engineering, inventory management, logistics or purchasing would be beneficial but isn’t essential. Sage or SAP experience would also be advantageous.
What’s in it for you?
£30,000 - £33,000, plus a salary review after 6 months
25 days’ annual leave plus bank holidays
5% employer pension contribution, matched by 5% employee contribution
Health cash plan
Monday-Friday, 8:30am-5pm | Banbury | Fully on-site with flexitime available
....Read more...
Field Service Engineer
Home-Based | UK-Wide Travel | Company Vehicle or Car Allowance
Are you a hands-on Field Service Engineer with strong electrical, mechanical or mechatronics expertise? Do you enjoy solving technical challenges, working directly with customers and travelling across the UK?
A leading global manufacturer of inspection and detection equipment is seeking a Field Service Engineer to support customers operating within the food, pharmaceutical and manufacturing sectors. As a Field Service Engineer, you will be the primary technical contact for customers throughout the UK, providing both on-site and remote support. You will install, maintain, troubleshoot and repair sophisticated inspection equipment while ensuring customers receive an exceptional level of service.
Key Responsibilities for this Field Service Engineer role
Install, commission and validate new equipment at customer sites.
Carry out planned preventative maintenance and system health checks.
Diagnose and resolve electrical, mechanical and control system faults.
Provide remote and on-site technical support.
Deliver operator and maintenance training to customers.
Maintain accurate service reports and documentation.
Support equipment demonstrations and factory acceptance testing.
Assist customers in maximising equipment performance and uptime.
Essentials for this Field Service Engineer role
Qualification in Electrical Engineering, Electronics, Mechatronics, Mechanical Engineering or a related discipline.
Several years of experience in field service, technical support or industrial equipment maintenance.
Strong fault-finding skills across electrical, mechanical and control systems.
Ability to work independently and manage your own workload.
Full UK driving licence.
Location & Travel
Home-based role within the UK.
Ideally located within reasonable access to a major airport.
Frequent travel throughout the UK.
Occasional travel across Continental Europe.
Approximately 40-60% travel depending on customer and project requirements.
If you're a customer-focused engineer who enjoys combining technical expertise with hands-on field work, we'd love to hear from you. Please send your CV to KGraveney@redlinegroup.Com or call on 01582878817
....Read more...
