Customer Service:
Provide excellent communication to the school
Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service
Requesting, follow up and closing quotes with adequate description and detail
Technical Responsibilities:
Desktop & Applications Support/Server & Network Support/Configuration & Installation
Learn to maintain an up-to-date and accurate database of school hardware and software
Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality Management:
Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers
Customer relations/satisfaction e.g., customer feedback
Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: (will be to:)
Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines
Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday - Friday, between 9am and 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Support the marketing department with all digital marketing and administrative tasks
Achieve positive working relationships by developing good communication skills between the internal departments, using multiple forms of communication including emails, phone calls and face to face
Provide support to the digital marketing activities in areas such as data input, social media and digital reporting, social media activity, copywriting, email marketing and website updates
Support the team in all day-to-day marketing tasks such as ordering print, organising events and general administrative tasks
Be a team player, willing to support the entire team whilst learning new marketing skills and processes
Keep up to date on current marketing communications best practices, making recommendations for our own marketing communications where appropriate
You will work alongside our experienced team to support various campaigns and develop digital content.
Training:The structured part of your apprenticeship training will be provided by Wise Origin College. We are a specialist technical IT & Digital training provider.
You will also learn on-the-job, working alongside experienced colleagues.
Level 3 Multi-Channel Marketer Standard.Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:A rich history with a firm focus on the future
Forged for over two decades and steeped in technology, the group has grown sustainably through an astute combination of organic growth and strategic acquisitions. We are proud of our heritage and that we are part of the fantastic history and indeed the future of British manufacturing, engineering and retailing.
However, we are far from complacent and with a culture of continuous innovation running throughout our businesses, we look forward, not back, to creating products, solutions and services that we are proud to offer to our customers in the UK and across the globe.Working Hours :10am - 4pm, Monday - Friday.Skills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Responding to queries via email or phone
Training other staff members on troubleshooting and diagnosing problems
Resolving problems with networks and PCs/Macs
Diagnosing system errors on our hardware devices
Installing/updating software to fix issues with printing and scanning
Remotely access hardware to assist with diagnosing and resolving problems
Following up with customers for full resolution of issues
Take ownership of tasks allocated to yourself in a quick and courteous manner, ensuring company targets are met
Manage your personal and companies time effectively whilst performing your daily duties
Ensure the correct company procedures and guidelines are followed when using equipment in conjunction with company health and safety policies
To attend and be prepared for company/department meetings
Training:Information Communications Technician Level 3 Apprenticeship Standard:
Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient for you, then NowSkills also provides live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.
Upon successful completion, you will receive a certification of your Level 3 Information Communications Technician Apprenticeship Standard.
Training schedule has yet to be agreed upon, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.Employer Description:XBM began in Wakefield, West Yorkshire, and today our Head Office, Regional Sales office, and National Service Centre are in Morley, on the southern edge of Leeds, West Yorkshire. We have recently purchased an additional 4,000 square feet, allowing us space to spread out our ever expanding teams.
Our core values underpin our Mission Statement: “To become the preferred supplier for organisations when choosing products or services for making documents work”.Working Hours :Monday to Friday: 9am to 5pm (breaks to be confirmed)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
The Digital Marketing Assistant role offers an amazing opportunity to make a real impact and to be involved in the operations of a busy global team. As someone with a thirst for knowledge and keenness to learn while on the job, you will support the Marketing team in digital marketing projects and ongoing efforts in social media, search engine optimization, paid advertising, content creation and event administration. The Digital Marketing Assistant will also provide support to the Marketing team with ad hoc projects as required, and ongoing tasks such as asset management, reporting and system optimization.
Your Responsibilities and Tasks
Supporting the Marketing team in social media content creation, scheduling and monitoring.
Supporting in managing and optimising the range of Marketing online tools, systems and portals so they’re fit for purpose for internal and external audiences, e.g. Reveal Media Hub.
Supporting the Digital & Marketing Operations Manager as follows:Email marketing campaigns and marketing automation programmes using Pardot
Website content creation and optimization using Craft CMS
SEO
Paid search and paid social advertising
Supporting the Head of Marketing in compiling and presenting meaningful reporting for a range of internal audiences on the Marketing department’s activity and results.
Providing ongoing administrative and operational support to the Marketing team on ad-hoc projects.
Supporting the Marketing team to deliver best-in-class marketing collateral and sales support tools, using external agencies and content creation tools and platforms.
Supporting the Marketing Communications Specialist in creating both offline and online content for marketing campaigns.
Supporting the Marketing Communications Specialist in running high-quality, efficient marketing events and coordinating logistics as required.
Your Personal Skills and Attributes
Has a can-do attitude, with high drive and energy
Good verbal and written communication skills
Enjoys working as part of a team and confident engaging with colleagues
Professional and holds personal high standards, with a quality-first approach
Good attention to detail
Responds well to time pressure.
Training:Digital Marketer Level 3 Apprenticeship Standard:
You will receive full training and support from the Just IT Apprenticeship team to increase your skillsYour training will include gaining a internationally recognised Level 3 qualificationTraining Outcome:Potential full-time role for the right candidate after apprenticeship completionEmployer Description:Joining Reveal Media isn't just about taking on a job—it's about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you.Working Hours :Monday to Friday 9am to 5:30pm
Initially it will be 3-4 days in the office, [dropping to 2-3 once settled.]
See the attached advert.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
This will involve you supporting the creation of digital content, filming and making videos and animation and exploring the exciting world of 3D to support our sales community.
On a day-to-day basis, you’ll be involved in:
Providing innovative design solutions to a diverse range of communications and marketing campaigns
Developing the design solution for corporate publications and producing promotional displays and marketing brochures for Thales products, services and events
Designing and developing environmental graphics, material for intranet web pages, interactive media, multimedia projects and compelling business winning graphics to support bid submissions
Providing expertise and a creative input from the inception stage of design through to final production, where necessary co-ordinating work with other team members and undertaking liaison with customers to ensure the solution is explored, developed and delivered to the expected level
Applying the latest graphic design techniques in order to maintain and enhance the increasing expectation and requirements of customers, fully using the potential of design packages and the skills of other team members
Understanding and managing individual work packages across a number of related areas e.g. Engineering, Communications, Sales and Marketing
Supporting activities across the company as required including Bid activities, Conferences, Exhibitions, site branding etc. (for this will include some ad-hoc travel)
Training:As a Content Creator Apprentice you will be enrolling onto a Level 3 Content Creator delivered over 18 months with our specialist external training partner. Training will be taught via a virtual delivery model consisting of virtual workshops, online learning and 1-2-1 coaching sessions. On completion of the apprenticeship and upon passing the End Point Assessment, you will roll off the programme into a role within the Thales UK business.Training Outcome:Be a permanent member of the team within the Thales business.Employer Description:Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.Working Hours :Flexible working, Monday - Friday, 37 hours a week (8 hours Monday - Thursday, 5 hours Friday).Skills: Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative....Read more...
Assist in the planning and coordination of events, including venue selection, vendor management, and logistical support
Collaborate with the marketing team to develop event concepts and promotional strategies
Help manage event budgets, ensuring all activities are cost-effective and within allocated resources
Support the creation of marketing materials, such as brochures, invitations, and social media content, to promote upcoming events
Handle event registrations and attendee communications, ensuring a seamless experience for all participants
Assist in on-site event setup, execution, and teardown, providing support to ensure everything runs smoothly
Conduct post-event analysis and gather feedback to continuously improve our events and marketing strategies
Training:
Event Assistant Level 3 Apprenticeship Standard
Training Outcome:
Events Assistant / Specialist
Employer Description:Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.Working Hours :Monday - Friday, Hybrid - Tuesday, Wednesday and Thursday in our office in Nottingham. Shifts to be confirmed.Skills: Team working,Creative....Read more...
Technical product testing
Technical product repairing
Customer communication and support
Text system use
Managing customer returns and repairs in a timely manner
Learning tech aspects of various Audio / Tech and camera products.
Learn how to uphold and manage the customer warranty process
Training:
The structured part of your apprenticeship training will be provided by Wise Origin College. We are a specialist IT & Digital training provider.
You will also learn on-the-job, working alongside experienced colleagues.
Level 3 Information Communications Technician - Support Pathway.
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship.
Employer Description:A rich history with a firm focus on the future
Forged for over two decades and steeped in technology, the group has grown sustainably through an astute combination of organic growth and strategic acquisitions. We are proud of our heritage and that we are part of the fantastic history and indeed the future of British manufacturing, engineering and retailing.
However, we are far from complacent and with a culture of continuous innovation running throughout our businesses, we look forward, not back, to creating products, solutions and services that we are proud to offer to our customers in the UK and across the globe.Working Hours :10.00am - 4.00pm, Monday - Friday.Skills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts
Troubleshooting issues and logging them in the company ticket system.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed
Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians
Undertake simple maintenance tasks for monitored systems
To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
Prepare Customer Hardware ready for use such as building/configuring customer pcs, servers or printers
Installing Software and building computers for customers.
Take on ad hoc project work as directed by the IT Helpdesk Manager
Training:Information communications technician Level 3 training:
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Training Outcome:On successful completion of your Apprenticeship, the company aim to offer you a full time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. Employer Description:Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.
Based in the heart of Manchester City Centre.
The company are in some of the Trendiest & Modern Offices in Manchester.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Team working,Non judgemental....Read more...
• Coordination of press, direct mail, radio, social media platforms, TV campaigns, liaising with the buyers for content• Briefing and directing advertising agency• Presenting marketing material for sign-off and meeting deadlines• Working on plans regarding strategic marketing objectives• Maintaining the advertising budget and advertising invoice control• Development of Promotional Calendar and new initiatives to stimulate sales• To be contacted for Housing Units press communications• To have a proactive role in establishing store needs and delivering• Liaise with media agency and individual TV, radio, press and magazine contacts• Coordination of Housing Units photography• Communication with the Internet department as to marketing plans and providing material to support• Coordination of Housing Units imagesTraining:
Level 3 Multi Chanel Marketer
Functional skills
Work based learning
Training Outcome:Progression onto full time employment.Employer Description:Over 75 Years' Experience
Housing Units is the home department store. We’re here for people who really want to make a statement with their home.
Based in Manchester, we’ve got absolutely everything you could imagine under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help.
Our range of styles take inspiration from trends around the globe, ready to be made a reality in any home. Our expert teams know the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship.
We’re a family business with over 75 years’ experience behind us, and cherish our reputation for outstanding personable customer service at every point our customers connect with us.Working Hours :Monday - Friday 09:00-17:00 (30 min lunch)Skills: IT skills,Punctual,Reliable....Read more...
Adherence to Foundation policies and procedures.
An initial point of contact for staff and students requiring help with
IT issues and queries.
Proactive maintenance of IT systems and software and accurate service desk information to enable the analysis of issues and effective configuration recording and management.
Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate.
Assistance in the deployment of new client device software builds and hardware devices as and when required.
Support for activities associated with the Foundation Innovation Framework whereby staff and students may require a higher degree of support during the implementation and testing of new tools and technologies.
Occasional support outside of normal working hours, including weekends, for specific activities.
Training:The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
Information communications technician Level 3 (A level) standard:
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Employer Description:Warwick Independent Schools Foundation comprises five schools: King’s High School, Warwick Preparatory School, Warwick School and Warwick Junior School all sit on the Myton Road site in Warwick, with Kingsley School in the neighbouring town of Leamington Spa. The Foundation is unique in the Midlands, offering co-education for our pupils aged 3 to 7, and single-gender education from age 7 onwards. This offers the best of both worlds for our pupils: teaching specifically tailored to their needs with extensive opportunities to collaborate outside the classroom.Working Hours :All details will be confirmed at the interview.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Knowledge of Active Directory....Read more...
Objectives:
Improve the perception of the MMG brand within the mobile out-of-home industry
Enhance the quality and accessibility of MMG’s collateral and communications
Develop the marketing material and services offered by MMG to industry contacts
Streamline and upgrade the direct contacts user journey to maximise sales conversions
Key Tasks:
Plan and execute social media strategy (campaign and employee posts, engagement)
Client campaign route mapping
Website content management
SEO page optimisation
Produce email campaigns in accordance to the yearly and quarterly strategy
Regularly create calendar sector opportunity packages to plan
Create monthly reports for specialist contacts, recapping their campaigns and potential opportunities to capitalise in the next month
Responding to client briefs
Creating format mock-imagery
Creating MMG artwork for mobile out-of-home and digital campaigns
Create post-campaign-analysis reports for clients’ campaigns
A range of traditional marketing tasks upon the request of your line manager
Training:You will undertake the Content Creator Level 3 Apprenticeship, which includes:
Content Creator Apprenticeship Standard Level 3
Functional Skills in maths and English if required
You will receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining internationally recognised Content Creator Level 3 qualification
Blended on/off the job training and location to be confirmed
Training Outcome:
Potential full time employment for the right candidate
Employer Description:Mobile Media Group has always been the driving force for Mobile Out of Home. In 1983, we were pioneering the first advertising van, and now we offer a range of services to suit all campaigns. We aim to be a responsible media owner that makes a positive impact on our clients, stakeholders, and campaigns.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
To carrying out administrative duties such as answering phone calls, filing, scanning, photocopying, writing letters and sending emails.
To prepare and process weekly voids.
Keep rent and domestic accounts up to date.
To complete and maintain landlord remittances.
Check invoices against statements and raise any queries.
To assist with processing of Income and Expenditure.
Deal with council tax and TV License, letters, 3rd party deductions, writing cheques, complete paying in books, taking monies to the bank as necessary and collect monies from the bank.
Handle petty cash funds and give out monies where required.
Order goods and services as appropriate for all offices.
Take cash payments and record them onto the accounts.
Create and update spreadsheets where required.
To assist with the completion of month end and update the tenant breakdown.
To assist with the completion of year end.
To provide assistance to the Finance Director during the year end process.
With both internal and external communications, maintain the reputation and good standing of the company, and behave in a professional manner
To adhere to the company’s financial regulations, standing orders, policies and procedures, in particular: Health & Safety, Confidentiality, Data Protection, Professional Boundaries and Customer Care.
Carry out any other reasonable duties within the overall function, commensurate with the level of responsibility of the post. For operational reasons, we also reserve the right to transfer you to alternative duties. For this reason, it is a condition of employment that you are willing to do so, if requested.
Training:Level 3 Business administrator apprenticeship standard delivered by DCG.Training Outcome:The successful apprentice will have an opportunity to progress into permanent employment with Derventio Housing Trust upon completion of the apprenticeship programme.Employer Description:At Derventio Housing Trust we do things differently. We don’t believe in labels and stereotypes. Everyone we work with is unique, with their own experience, skills and aspirations.
We provide housing, support and specialist projects in health, employability and personal development. Everything we do uses compassion and human connection to bring hope and opportunities to people in tough situations.Working Hours :Monday to Friday. 08:30 - 17:00.
30-minute lunch.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:
As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician
Training will be delivered in a mix of remote and face-to-face sessions
Each week Apprentices will be allocated time away from their day to day roles to work on their Apprenticeship studies
You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job
The apprenticeship will run for 18 months, at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry
This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon
Level 2 Functional Skills in maths and English (if required)
Training Outcome:
Throughout the apprenticeship, you will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers
As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s)
Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business
Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday - Friday, shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week Apprentices will be allocated time away from their day to day roles to work on their Apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job.
The apprenticeship will run for 18 months, at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon.
Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week, Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18-month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platform. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a datacentre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work - it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles, and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician.
Training will be delivered in a mix of remote and face-to-face sessions. Each week apprentices will be allocated time away from their day-to-day roles to work on their apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job.
The apprenticeship will run for 18-months at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon.
Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day-to-day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on-the-job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business. Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18 month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work – it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week Apprentices will be allocated time away from their day to day roles to work on their Apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job.
The apprenticeship will run for 18 months, at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon.
Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers.
The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week, Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
Where you start with Amazon doesn’t determine the course of your career, so many of our apprentices develop themselves beyond their wildest imaginations and we truly value early talent and your thoughts, ideas and contributions. Within your role you’ll be encouraged to, and inspired to, make an impact developing skills for life throughout.
The apprenticeship combines working, earning a full-time salary, with fully funded part-time education. This will give you the opportunity to gain an Information Communications Technician Level 3 apprenticeship standard qualification with the advantage of gaining relevant work-life skills.
This 18-month programme teaches you to build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platforms. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components.
You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a datacentre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.
Throughout the programme you will learn how to develop and gain skills in:
Interpreting and prioritising internal or external customer's requirements
Applying the appropriate tools and techniques to undertake fault finding and rectification
Applying Continuous Professional Development to support necessary business output and technical developments
Operating safely and securely across platforms and responsibilities
Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Developing and maintaining effective working relationships
Managing and prioritising the allocated workload effectively
You'll need to have a bias for action, the ambition to deliver results and collaborate and build trust, with an overarching passion to learn and be curious. To be a success, you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences working within a diverse, innovative environment where you will be challenged to excel and positively contribute.
At Amazon we strive to be the Earth’s most customer-centric company, we put our customers first and strive to meet their unmet needs worldwide. We have a passion for invention, drive a commitment to operational excellence, and long-term thinking. Working here means being entrepreneurial, being customer obsessed, thinking big and challenging the status quo, whilst working collaboratively to make the impossible a reality. Trust and empowerment are paramount to the way we work - it’s what allows us to do things differently as well as be bold and creative.
We’re passionate about our vision and values-lead culture which is governed by our leadership principles and we are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all our colleagues have the chance to make a real difference.Training:As well as learning key skills, you will be working towards the Level 3 Apprenticeship standard in Information Communications Technician. Training will be delivered in a mix of remote and face-to-face sessions. Each week Apprentices will be allocated time away from their day-to-day roles to work on their Apprenticeship studies. You will spend approximately 80% of your working week learning from skilled members of the team whilst supporting learning on the job.
The apprenticeship will run for 18 months at the end of which you will be eligible to apply for higher roles in relevant teams within Amazon or anywhere in the industry. This is the ideal opportunity to get valuable work-experience at Amazon, as well as gaining a relevant qualification funded by Amazon.
Level 2 Functional Skills in maths and English (if required).Training Outcome:Throughout the apprenticeship, you will work alongside the team, supporting with day-to-day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on-the-job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communications Technician Apprenticeship you will be able to apply for relevant roles across the business. Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Apprentices will work a 40-hour working week Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations:
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures:
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Ongoing training and development
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :On a shift pattern basis, Monday-Sunday between 7.00am - 10.00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK National hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English if requiredTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you may join the B&Q family on a permanent contract if you are the right candidate for an ongoing role.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations:
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures:
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits.
UK Notional hourly rate £13.78 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months; however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, on a shift pattern basis, Monday-Sunday between 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Key responsibilities of the role and the day-to-day tasks and duties of the role, full training will be given.
Contract Administration- Assist the project team to compile the Construction Phase Plan (CPP)- Obtain and save the Purchase Order (PO) / Letter of Intent (LOI) / Contract Documents (CD)- Enter order onto Sage / Construct / George Cox Portal- Diarise monthly valuation deadlines / monitor valuations sent to accounts to raise application / invoice for payment- Weekly Cost Sheet management – add the labour / vehicles / materials / fuel use / sub-contractor costs- Extract material from yard logs and allocate on cost sheet- Check and authorise time sheets on George Cox portal- Raise and issue sub-contract orders- Collect delivery tickets, match with invoices, check all costs are accounted for on time sheets.- Assist in extracting Sage information to enable Monthly check of Sage against Cost sheets for costs/invoices to ensure all project cost are captured.- Produce monthly/periodic Sage report for the CM/QS on project running costs- Maintain cost sheet summary for each contract on a weekly basis.- Issue KPI information, H&S stats and people hours to the client where required.- Assist in the preparation of reports to support the business centre reviews.- Assist Site managers in keeping accurate and up to date records- Assist in Collating and produce the O&M manual- Request Substantial Completion Certificate (SCC) – Monitor / issued by CM- Substantial Completion Granted (SCG) certificate – Monitor / issued by CM
Public Liaison- Work with Blackpool PR and Communications regarding updates for members of the public and local businesses- Liaise with members of the public and local businesses both remotely (emails/phone etc) and face to face- Support and coordinate with schools regarding visits to the scheme- Attend public events regarding the schemeTraining:STANDARD & LEVEL
The successful candidate will work towards completing the Level 3 Business Administration Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for yourFunctional Skills in English and maths (if required) and for any additional needs that you make us aware of.Training Outcome:Potential full time position upon successful completion of Apprenticeship for the right candidate.Employer Description:A leading North West Highways and Civils contractor with 75 years’ experience of delivering long term sustainable solutions.Working Hours :Working Hours: Monday to Friday 08:00 – 16:00 (30 minutes unpaid lunch)Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations -
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers' project from end to end for both supply and installation-based customers
Support showroom manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discount
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :28.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
1. To perform reception duties in Visitors' Reception, to include:
i. sorting and distributing of incoming College post and internal post
ii. ensuring that all visitors to the College are signed in and appropriate checks have been carried out where necessary, including students who have forgotten their ID cards
iii. dealing with incoming enquiries via the main College switchboard
iv. dealing with incoming enquires via the enquiry email account
v. dealing with enquiries as appropriate from visitors to the college and members of college staff
2. To keep the stationary cupboard stocked and replenish booklets and forms used in the reception area when necessary.
3. To assist with administrative tasks, type correspondence and input data as instructed.
4. To assist with covering the Tutorial Hub Reception during staff absence.
5. To ensure the reception area and the staffroom are kept tidy.
6. To assist the Senior Leader for Marketing & Communications with marketing activities to include sourcing content for social media and website posts.
7. To support the marketing team with updates to the College website.
8. To liaise with external providers to obtain quotes for marketing services.
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Practitioner Level 2 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.Training Outcome:Upon the successful completion of the apprenticeship and reviews with your line manager, there may be the possibility of further employment.
Employer Description:Worcester Sixth Form College are specialists in the education of 16-19 year olds and our staff are experts in meeting the needs of this age group. Every year we admit 900 or so students from the whole county of Worcestershire and from surrounding areas. This enables us to offer an exceptionally wide range of courses and flexible programmes in which any course can be combined with virtually any other course. Our students are highly successful, not just academically, but in many other kinds of endeavour, including sports, performing arts, music, Duke of Edinburgh, charity fund raising and a wide variety of other extra-curricular areas.Working Hours :Monday to Friday 8.30 am to 4.30 pm with half an hour unpaid for lunch break and one day finishing at 4.00 pm. There may be some days that start at 8.00 am if there is a need to cover receptionSkills: Communication skills,IT skills,Number skills,Team working,Positive attitude,Literate,Able to work independently,Excellent telephone manner,Trustworthy,Self-motivated,Enthusiastic,Confident,Honest,Ability to follow instruction....Read more...
