Erwin Hymer Group UK are seeking an Apprentice IT Technician to join the team. Full training provided. As an IT Support trainee, you will be providing technical assistance and support, ensuring smooth operation of computer systems and networks.
Including:
Work as part of our small IT team assisting and supporting the business IT requirements and providing day-to-day maintenance of our IT systems and services
To provide support for relevant equipment, hardware, software and related information systems
To assist with the installation and implementation of equipment, hardware, software, and related information systems
To assist in the maintenance of procedures ensuring that all equipment, hardware, software and related information systems are properly controlled and registered
To assist in the provision, maintenance and undertaking of contingency plans and backup procedures
To deal with PC problems (desktop PC's, laptops and printers) and resolve mainstream software issues
To support user maintenance such as active directory, telephone systems, department moves etc.
To liaise with all areas of the business assisting and providing advice and support to all users
To undertake any necessary training, development, or research to ensure technical expertise remains current
Training:All training will be delivered in the workplace. Training Outcome:Information Communications technician Level 3 can open the door to different ICT roles within different businesses and sectors.Employer Description:Erwin Hymer Group UK is a leading manufacturer of Caravans, Campervans and Motorhomes. We build the biggest and best known brands in the sector. Home of the brands Elddis, Xplore and Buccaneer. We employ over 300 employees at our 115,900 sq m Consett site. We are part of German-based Erwin Hymer Group and owned by US giant, Thor Industries, Inc., the World's largest leisure vehicle manufacturer. We’re proud to build a vast choice of award-winning leisure vehicles, available from our growing network of specialist Retailers.Working Hours :Currently working 4 days per week (under review until March): Monday-Thursday 7am-5pm (38 hours per week) with 30 minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Typical responsibilities will include:
Pre-Press:
Client Services - First point of contact
Use of Management Information System
Pre-flighting and checking files
Use of our web to print software
Automation of templates and workflow
Digital Print/Finishing:
Produce high quality print and finishing services
Offer advice to colleagues and clients
Implement agreed corporate branding requirements
Maintain equipment to a high standard
Ensure that production methods are aligned to client expectations and delivered to the highest standard
Communications:
Liaise with colleagues in Creative Services and wider teams on all aspects of digital print
Provide technical advice and solutions
Liaise with Head of Creative Services in relation to scheduling
Escalate client issues as necessary
Over time, you will use your experience and knowledge to continuously review processes and practices, with a view to enhance products, improve efficiency and overall workflow throughout the production area. This apprenticeship will provide the successful candidate with the tools, knowledge and experience that is needed to begin a career as a competent Print Technician. Training:You will undertake professional development and training as part of a cohort of apprentices with the British Printing Industries Federation completing the Level 3 Print Technician Apprenticeship. The apprenticeship is delivered over 30 months and covers essential core competencies required within the print industry as well as specialist knowledge, skills and behaviours in 1 of 3 optional pathways:
Pre-press print technician
Press print technician
Post-press print technician
You will specialise in one of the optional pathways towards the final 6 months of your apprenticeship. Throughout the apprenticeship you will build a portfolio of work, demonstrating your application of effective print technician duties. Towards the end of the programme you will be supported to prepare you for your End Point Assessment. The End Point Assessment will assess the development of your Knowledge, Skills and Behaviours within the Print Technician Apprenticeship and will consist of an observation of your work, an interview underpinned by your portfolio of evidence and a multiple choice test. Training Outcome:
Ongoing employment within UKRI subject to performance and successful completion of the Apprenticeship and End Point Assessment
Employer Description:UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation.
Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations:
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures:
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Monday - Sunday. 7.00am - 10.00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout.
As an analyst on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests.
The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our specialist teams to investigate and resolve.
Throughout the process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, and will providing timely updates, ensuring the fault is assigned the correct level of priority and attention.
This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies.
General summary:
Administering and supporting the customer’s infrastructure
Delivering first line support
Acting as the first point of contact for customers
Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA
Providing regular, clear communication to customers
Diagnosing and resolving incidents to the customer’s satisfaction
A strong desire and focus on continued improvements and personal development
A desire to be part of an overall team and achieve team goals
To continually strive to improve overall firm effectiveness
Proven ability to work under pressure and with other people
Work with a sense of urgency
Attention to detail
A clear and friendly telephone manner
Ability to multi-task
Must be able to demonstrate a ‘customer first’ approach to support
Flexible and willing to work outside core business hours as required
Strong communicator
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Our goal is to meet and exceed our customers’ needs and expectations, which is what sets us apart. Our vision is to be our clients’ technology partner of choice, using innovative thinking to provide solutions.
We invest in our teams to ensure we have the skills and expertise to deliver the highest level of service across every technical solution within our portfolio. ITRM are a Microsoft Gold Partner and hold a further range of industry qualifications which enable us to technically lead our clients and solve their business challenges.
This is why we’ve had 20 successful years in business, achieving high retention rates and winning significant new business from client recommendations.Working Hours :Working hours on a shift basis as follows:
07:00am until 3:45pm
08:45am until 5:30pm
09:15am until 6:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Microsoft Windows 7-10 & MacOS,Knowledge on Microsoft Office,Hardware troubleshooting,Understand workstation builds,Desire to keep improving,Work with a sense of urgency,Ability to multi-task,A clear telephone manner,Strong communicator,To strive for improvement,Desire to be part of a team....Read more...
