Provide excellent stewardship and customer service to supporters (particularly in Kent) via phone, email or potentially face to face, in order to offer advice and guidance to maximise fundraising income
General communication to supporters - responding to all communications in a timely and professional manner, ensuring that the system is updated without delay and that relevant stakeholders are informed as required.
Supporting Fundraising campaigns (particularly in Kent) by making onboarding calls and sending relevant resources or packs
Arranging and facilitating volunteers to support on community events or cheque presentations and delivering any necessary briefings to assist with their duties on the day.
Arranging and facilitating our store collections and looking at volunteer support to maximise these opportunities
Supporting fundraisers with presentations and assemblies to engage new or existing schools or groups
Assisting with thanking process for fundraisers
Act as a key liaison within the Community Team, ensuring that Community Fundraisers and Community Fundraising Manager are supported as required
Understand and keep up to date on all relevant fundraising regulations and best practice guidelines – as set out by KSS’s internal processes, policies and procedures and ensure that these are adhered to in all practices.
Propose opportunities for KSS to raise awareness and grow its brand awareness and income, in line with KSS strategy.
Work with other members of the Income Generation team to support their activities to drive income and acquire new supporters such as Trusts and Foundations, Corporate and Individual Giving appeals.
Training:The fundraising apprenticeship programme will be run through JGA who deliver a course that is delivered by experts within the Charity sector. Blending learning with day to day work responsibilites the course will help grow your knowledge around data management, financial analysis, planning and prioritising activities, identifying technological solutions and building a diverse network.Training Outcome:A career in fundraising can be both fulfilling and dynamic, offering various paths for growth and specialisms. The successful applicant will be exposed to a range of community and fundraising events which will provide them with a range of skills and experiences to develop a career within the third sector.Employer Description:We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we save lives when every second counts.
We're now in our 35th year as an air ambulance charity at the forefront of Helicopter Emergency Medical Services (HEMS) with a strong reputation for excellence nationally and internationally.
It costs £18.8M a year or £51K per day to operate our world leading, lifesaving service with 88% of our total income raised through the incredible generosity of our supporters and 10% through NHS commissioning funds*. (*Annual Report 2022-2023)
At KSS, we're people-centred, purpose-driven and values-led. Our purpose of saving lives and ensuring the best possible patient outcomes drives us every minute of every day as we provide 24/7 care, 365 days a year.
In 2023 our service was needed more than ever before. We responded to a record number of over 3,300 (3,328) incidents.
We bring the emergency room to the scene and deliver lifesaving care. Each mission is attended by a doctor – typically a specialist in anaesthesia or emergency medicine – and a paramedic who is trained in critical care and is used to working in challenging environments.
Our fleet includes three helicopters and four Rapid Response Vehicles (RRVs), we operate and maintain these out of our Redhill Aerodrome base. We also have our charity headquarters and forward operating base is at Rochester Airport. When a call for our help comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
We have an ambitious vision for the future which is an end to preventable loss of life from medical emergency. We constantly innovate to ensure we can continually deliver our world-leading pre-hospital emergency service, saving even more lives and improving many more patient outcomes.Working Hours :37 hour week - Monday to Thursday, 9.00am to 5.00pm. Friday, 9.00am to 4:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Creative,Initiative....Read more...
