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Quality Control Supervisor

JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: Supervise the quality process to ensure the production environment has what is needed to meet key business/manufacturing metrics which satisfy customer needs and product standards. Key responsibilities include spending time on the production floor, performing quality checks on finished product and raw materials, overseeing manufacturing processes and controls, striving for continuous improvement, and supporting ISO quality systems and compliance. TREMCO'S EXPECTATIONS FOR ALL LEADERS: Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage. Applies the company's policies and adheres to processes to ensure compliance and organizational best practices. Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions. Effectively and efficiently onboards new employees. Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation. Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained. Constructs succession plans to ensure sustainability and continuity of area of responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee all quality related functions in the plant. Participate in the development of specifications for processing, products, and materials. Perform all required quality tests for raw materials, work in progress, and finished products. Ensure that quality checks are performed at the required frequency and targets, additionally periodically evaluate target levels, and amend as appropriate. Regularly audit product and process to ensure standard work executed on the floor and in the lab. Ensure that any non-conforming product is properly identified for a decision on disposition by Management. Track, report, and reduce manufacturing waste. Work directly with purchasing personnel on vendor quality or supply issues; assist with vendor selection and qualification. Lead ISO Quality systems. Research customer complaints including but not limited to engaging in root cause investigation, suggesting corrective action, implementing actions, and providing follow up while following the SAP quality process and maintaining metrics. Manage all lab functions and staff, while assuring the safety and integrity of those operations and employees. Maintain all testing equipment and ensure that it is in proper working order. Organize and maintain related files, logs, and reports. Develop quality standards/test/inspection plan for raw materials and finished product (specification, sample size and frequency) as well as a robust training process. Develop lean and sustainable saving plans and facilitate small K generation and implementation. Lead all product compliance activities to ensure certification. EDUCATION REQUIREMENT: High school diploma or general education degree (GED). EXPERIENCE REQUIREMENT: Minimum of 3 years' experience in quality control within a manufacturing environment with a minimum of 2 years supervisory experience. Demonstrated knowledge and experience in quality related programs such as lean, ISO, six sigma, etc. CERTIFICATES, LICENSES, REGISTRATIONS: Attain and maintain all related Health and Safety Certifications. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Familiarity with manufacturing regulations and reporting methods. Knowledge of the production process and team interactions. Analytical acumen for compiling and analyzing data. Ability to plan, organize, follow through and prioritize. Ability to interact with all levels within organization. Strong verbal and written communication abilities. Quality and safety oriented, attention to details. Training in quality programs (lean, ISO, Six Sigma). PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $66,434 and $83,044. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...

Field Technical Representative - South California

JOB DESCRIPTION The Technical Sales Rep ensures that the assigned revenue, margin and product mix objectives, within the corporate business framework, are met or exceeded. This is to be accomplished by securing, developing, and managing key architects, designers, general contractors, distributors, subcontractors, and end-user accounts. This position will also own and manage all related performance and service metrics for the assigned accounts for San Jose, CA region. This position is in the Tremco Commercial Sealants and Waterproofing Division covering the San Jose, CA area. Tremco Sealants manufactures sealants, air barriers, waterproofing membranes, traffic coatings, glazing accessories and more for new construction and restoration. Our products can be seen on structures from parking garages and mixed-use buildings to single-family homes and high-rises, and are also used in the modular, residential window and door, industrial and manufacturing markets. ESSENTIAL DUTIES AND RESPONSIBILITIES: Achieves or exceeds assigned sales goals and expectations. Works primarily with existing accounts, while seeking and developing new account opportunities to influence and increase use of Tremco CPG products in assigned territory. Manages assigned accounts to establish business development opportunities through account penetration, analysis, partnership with key decision makers, and strategic initiatives. Drives product specifications and project opportunities throughout assigned territory. Leverages industry knowledge, marketplace dynamics and key relationships both internally and externally to develop trusted partnerships and advisory relationships with customers with a focus on problem identification, exploration and resolution. Annually prepares and delivers strategic business/territory plans for each customer with monthly forecasts. Consistently and efficiently follows the standard sales process to identify prospects and decision makers, gain customer commitment, predict sales probability, and effectively close deals. Manages day-to-day contact, exchanges information succinctly, truthfully and ethically while addressing issues directly and tactfully in pursuit of mutual interest and benefit. Develops and delivers technical, high quality and directed digital collateral, product prospectus, presentations, and business correspondence in support of the overall sales process. Collaborates with senior staff to coordinate and execute product knowledge training sessions with internal and external customers, as appropriate, utilizing supplier representatives. Leverages all available technology on a daily basis for productivity and effective lead generation, account maintenance, sales and expense tracking, forecasting, account reviews, customer contact, presentations, etc. Works collaboratively with internal support resources to develop teamwork through cooperation, trust and mutual respect. Attends and presents business unit products and services at industry conventions and trade shows. Maintains extensive product knowledge in all product lines and service offerings. Adheres to and enforces all company policies, pricing, and operational procedures with special attention to the professional image of the company. Performs other related duties as required, requested or assigned. EDUCATION Bachelor's degree in business, Sales, Construction Management and 2-3 years of construction or industry experience OR Minimum High School Diploma or GED with 5 years of construction or industry experience EXPERIENCE Two to four years' related experience and/or training Construction knowledge (i.e., waterproofing, air barriers, framing, modular, etc.) Basic knowledge of product chemistry OTHER SKILLS AND ABILITIES: Ability to travelwithin assigned territory. (Southern New England residency preferred) Must be well organized,self-motivated, with outstandingwritten and verbalcommunication skills Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Salesforce.com or other CRM software preferred Possess a professional curiosity to figure out how things work or are put together Ability to retain knowledge and training Proven ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict. Demonstrates self-awareness and emotional self-control through adaptability, achievement orientation, and a positive outlook. Accepts and utilizes feedback effectively. Reads an audience and adjust style and approach accordingly. Excellent written and verbal communication skills Strong presentations skills Excellent interpersonal and organizational skills Ability to build relationships and deliver exceptional customer service. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, kneel, talk, hear, and lift up to 25 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally starts at $90,000 and goes up based on experience. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...

Head of Customer Services - Construction, Asset Management, Property Services, Housing

Are you an experienced Account Management, Customer Manager or Business Development professional with a successful track record of building relationships and selling services? Or are you an experienced Social Housing professional with subject matter expertise in Housing, Asset Management, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Head of Member Services for the for the East Midlands/East of England area. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services. You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth. Background Well-trodden paths into this role include: Construction and Development – managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders. Customer Services / Account Management – A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Procurement and Supply Chain Management Essential Skills Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value. The capability to sell services, products or concepts to procurement, assets, property services, and development professionals. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. A good understanding of creating value and managing costs. The ability to present at conferences, seminars, and workshops. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management. Experience of selling services to the property/housing sector within the West Midlands. An understanding of the commercial construction market and new development. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home and ad hoc travel around the London region so a driving license is required for this post and costs will be catered for. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...

Administration Apprentice

As an Administration Apprentice, you will join our Helpdesk Team and play an important role in supporting the day-to-day coordination of engineer activities and customer requests. This is an excellent opportunity to gain practical business experience while working towards a recognised apprenticeship qualification. Main Duties and Responsibilities: Answer incoming telephone calls from customers and engineers in a professional and friendly manner. Manage and monitor the helpdesk email inbox, responding to queries where appropriate and forwarding emails to the relevant departments.Create, update and maintain job records within the company CRM and business management systems. Raise new jobs and ensure all relevant information is accurately recorded. Order, track and book in parts required for engineer visits and customer jobs. Approve purchase orders in line with company procedures and authority levels. Provide regular updates to customers regarding job status and progress. Maintain accurate records and documentation in line with company procedures. Work closely with colleagues across different departments to ensure effective service delivery. Including scheduling and coordinating engineer appointments and workloads. Develop knowledge of company products, services and internal processes. Learn to use a range of software tools, including CRM systems, Microsoft Office applications and helpdesk management systems. Support the wider administration team with general office duties as required. Deliver excellent customer service at all times. Work collaboratively as part of a team, building strong communication and organisational skills. Complete all apprenticeship training requirements and apply learning within the workplace What We're Looking For: A positive attitude and willingness to learn. Good communication and interpersonal skills. Strong attention to detail. Basic IT skills and an interest in learning new software systems. Ability to work effectively as part of a team. Good organisational and time management skills. A commitment to providing excellent customer service. A proactive approach to problem-solving and learning new tasks. Training:As part of this Apprenticeship, the successful candidate will receive a comprehensive induction programme and ongoing training to support their development and success within the role. Training provided will include: - Company induction, including an introduction to the business, policies and procedures. - Health and Safety induction and workplace compliance training. - Enrolment on the Level 3 Business Administration Apprenticeship programme. - Training in customer service and professional communication skills. - Hands-on training in Helpdesk operations, engineer scheduling and job management processes. - Training on company software, including CRM and business management systems. - Training in processing and approving purchase orders, ordering parts and stock management procedures. - Development of administration, organisation and time-management skills. - Ongoing coaching and mentoring from experienced colleagues and managers. - Opportunities to work with and learn from different departments across the business to gain a broader understanding of company operations and career opportunities.Training Outcome:Upon successful completion of the Level 3 Business Administration Apprenticeship, there may be an opportunity to progress into a permanent full-time position within the Helpdesk team. The skills and experience gained could lead to further career development in areas such as Helpdesk Coordination, Service Administration, Customer Service, Scheduling, Operations Support, or Team Leadership. The role provides a strong foundation for a long-term career within the business, with opportunities to take on increased responsibility, develop specialist knowledge, and continue professional training and development.Employer Description:Advanced Control Solutions Ltd (ACS) has been delivering specialist Building Management System (BMS) controls and commercial heating services since 1991. Based in Pirbright, Surrey, ACS supports a diverse range of clients across London and the South East, including NHS Trusts, local authorities, facilities management companies, and property developers. As an approved Trend Partner, ACS has built a strong reputation for providing high-quality engineering services, exceptional customer support, and long-term client relationships. Our success is driven by our people, and we are committed to investing in employee development through ongoing training, mentoring, and career progression opportunities. At ACS, our culture is built around five core values: - Support – helping colleagues and customers succeed. - One Team – working collaboratively to achieve shared goals. - Positivity – approaching challenges with a can-do attitude. - Honesty – acting with integrity and professionalism. - Accountability – taking ownership of our responsibilities and actions. As a Administration Apprentice, you will become part of a friendly and supportive Helpdesk team, gaining valuable experience in customer service, scheduling, administration, and business systems. You'll work alongside experienced colleagues, learn industry-leading software, and have opportunities to develop your skills across different areas of the business whilst working towards a recognised qualification.Working Hours :Monday to Friday, 08.30 am to 17.00 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience ....Read more...

Sports Business Administration & Marketing Apprentice - University of Oxford - Sport Department

Few days will be the same. However, we would like to work with an apprentice eager to help shape and embed new business processes which support all our users in their customer journey whether they’re on a mission to get more active, be healthier or attain high-performance competition standards You’ll be involved in all facets of the department to understand end to end how things work and be given latitude for your coursework to choose projects where business processes can be implemented or improved At the core of a customer service business is marketing, how we add value to our users, and how we capture more value from their continued patronage. Much of the work will revolve around our commercial facing work, be that how we can better engage and retain users in their subscriptions, or how we expand into new business opportunities You’ll experience collaboration with colleagues across the university, learning how to manage multiple tasks efficiently while building strong communication and organisational skills This is a new role and as such the appointee will be able to help shape the opportunity with management to meet their own development goals and help shape the future direction of our department on behalf of our customers You will be: Passionate about trying a career that helps more people to become more active, more often Prioritising your tasks and manage deadlines in a fast-paced environment Supporting the team in producing accurate documents, plans, budgets or reports Working on customer communications across a range of media that improves our audience reach Experiencing the end-to-end business processes that support customer and staff needs, from car park permits to banking, from managing activity timetable to customer newsletters Improving customer retention through arranging appointments, calls, follow-ups or assisting with surveys with our customer base to check on satisfaction Assisting with the marketing, customer communications and retailing of our products, events, courses and memberships and helping ensure the team are able to track performance A creative thinker, identifying opportunities to streamline processes and improve efficiency Support colleagues in across finance & business, operations, sports development, grounds or initiatives from the Pro-Vice Chancellor for External Engagement, Sport and Community  We will also wrap around additional learning opportunities and professional development, through webinars or attending events and conferences in support of a professional membership for Chartered Institute for Managing Sport and Physical Activity (CIMSPA). We will purchase this annual professional membership of CIMSPA for the duration of your apprenticeship. Training:Duration: 15-months practical training period, plus 3 months for End Point Assessment Delivery model: Work-based training with your employer 10 days Business Professionals training at college  Approximately 12 on-site assessment visits per year Off-the-job training will count for at least 6 hours per week of an apprentice’s time at work Qualifications included: Level 3 Business Administrator apprenticeship standard End Point Assessment: Knowledge test Portfolio based interview Project/improvement presentation Training Outcome:Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.Employer Description:We are the largest employer in Oxfordshire with around 17,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :This is an 18-month fixed term apprenticeship contract. You will be based at Iffley Road Sports Centre but may be required to work across the university sites from time to time. Some evening or weekend working for events outside regular office hours. Exact shifts TBC.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Written communication skills,Clear verbal communication,Accuracy,High level of professionalism,Microsoft Office experience,Accuracy and timekeeping,Working or competing in a team,Sports orientated,Advocate for physical activity ....Read more...

Recruitment Consultant Apprentice

As an Apprentice 360 Recruitment Consultant at DriveStaff Recruitment Ltd, you will receive direct 1-1 training and mentoring from the Founder & Director, giving you a unique opportunity to learn recruitment the right way from the very top of the business. You will be trained across the complete recruitment cycle and gradually take responsibility for your own candidates, vacancies and client relationships. This is a hands-on role within a fast-growing, ambitious recruitment business, where you will have the opportunity to learn quickly, take on responsibility early, and grow alongside the company as it continues to expand. Your duties will include: Advertising vacancies across job boards, social media and candidate databases. Searching for and identifying suitable candidates for temporary and permanent vacancies. Contacting candidates by telephone, email, SMS and WhatsApp. Screening candidates and conducting initial telephone interviews. Understanding candidates' experience, qualifications, availability and employment requirements. Registering and onboarding new candidates. Obtaining and checking required documentation. Supporting right-to-work and recruitment compliance processes. Maintaining accurate candidate and client records on recruitment systems. Matching suitable candidates to client vacancies. Creating candidate profiles and presenting suitable candidates to clients. Booking temporary workers onto assignments and confirming their working arrangements. Maintaining regular communication with candidates throughout assignments. Obtaining feedback from both candidates and clients. Supporting payroll and timesheet administration where required. Building relationships with existing clients and understanding their ongoing recruitment requirements. Identifying new business opportunities. Making outbound business development calls to prospective clients. Following up leads and introducing DriveStaff's recruitment services. Supporting client meetings and account reviews. Developing your own client relationships as your experience grows. Working towards agreed recruitment, candidate and business-development targets. Maintaining high standards of candidate care, communication and compliance at all times. The role will develop as the apprentice gains knowledge, confidence, and commercial awareness. The long-term objective is for the successful candidate to develop into a fully capable 360 Recruitment Consultant who can independently manage the entire recruitment process from winning new business through to sourcing, placing, and managing candidates. This is a rare opportunity to join a rapidly growing recruitment company at an early stage, where your development will be directly supported by senior leadership, and your progression will be based on performance, attitude, and ambition. You will receive structured apprenticeship training alongside practical, hands-on experience within a busy recruitment agency, including direct access to the Director and side-by-side training and mentoring from the Managing Director. For someone who is ambitious and willing to learn, there will be opportunities to progress into a fully-fledged Recruitment Consultant position and develop a long-term career within DriveStaff.Training: In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Recruiter qualification which will help start your career and give you an insight into the businesses processes and procedures. Our training is all completed remotely via teams with a development coach who will be available for support, and will arrange weekly/fortnightly meetings with you. You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours. Training Outcome:This apprenticeship is intended to provide the successful candidate with a genuine long-term career within DriveStaff Recruitment Ltd. Following successful completion of the Recruiter Level 3 Apprenticeship and satisfactory performance within the role, there will be the opportunity to progress into a permanent Recruitment Consultant position. As DriveStaff continues to grow, further progression opportunities may include Senior Recruitment Consultant, Account Manager, Business Development Manager, Team Leader and wider executive-level positions. We are looking for individuals with the right mindset who are ambitious, driven and genuinely want to build a career — not just a job — with the goal of working their way up through the business into senior and executive leadership roles over time. We want the successful apprentice to develop alongside the company, take full ownership of their own clients, candidate base and recruitment desk, and ultimately grow into a high-performing consultant who can progress as far as their ability, effort and results will take them.Employer Description:DriveStaff Recruitment Ltd is a growing specialist recruitment agency supplying temporary and permanent staff to businesses across the UK, with a strong focus on the logistics, driving and industrial sectors.   Founded with the aim of providing a more personal, reliable and compliance-focused approach to recruitment, DriveStaff works closely with both candidates and clients to build long-term relationships rather than simply filling vacancies.Working Hours :Monday - Friday, office based. 09.00 - 17:30, with 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Good telephone manner,Confident speaking to people,Positive attitude,Professional,Reliable & punctual,Honest and accountable,Results driven,Manage multiple tasks ....Read more...

Business Administration Apprentice

What will you actually be doing?  The Business Administrator role is pretty broad, and that’s deliberate. Your main job will be helping our Recruitment Consultants do what they do best, while learning how a recruitment business works from the inside out. And if you read some of the list below and think, “I have absolutely no idea how to do that”, good. Nobody does until they’re taught. We’ll train you.  Recruitment support: Answering the phone and fielding calls  Actioning bounce-back emails  Using our CRM system to input coding, information and data  Uploading candidate applications to our CRM  Formatting candidate CVs  Adding meeting notes to our CRM  Uploading job adverts to third-party websites  Using resources such as LinkedIn to identify hiring managers and HR professionals  Searching job boards to spot businesses that are recruiting and sharing opportunities with our recruitment team  Completing initial Candidate Registration calls, gathering information and passing it to the appropriate Recruitment Consultant  Helping the team put together client proposals and assignment updates  Keeping an eye on FMCG industry news and sharing anything interesting with the team  Getting involved in ad-hoc business projects, including keeping information up to date, system management and business growth projects  Marketing support Take ownership of and manage our company Instagram and TikTok accounts  Creating company presentations to support our Directors  Keeping our internal communications screens, YoDeck, updated  Helping plan team events  Getting involved in ad-hoc marketing projects with our Workplace Manager  So yes, you could be updating the CRM in the morning and helping plan a summer party in the afternoon. We did say it was varied.Training:This apprenticeship will be workplace delivery meaning there is no day release to college.Training Outcome:We want to develop someone who could build their career with Signature. Our aim is to progress our apprentices into recruitment roles once they’ve completed their studies, and there may also be opportunities to move into areas such as marketing as the business grows. We can’t guarantee a particular role at the end, but we can guarantee that we’ll give you plenty of opportunities to learn, develop and discover what you’re good at.  If you’re ambitious, we like that.Employer Description:Welcome to Signature.  So, who are we?  We’re a recruitment company.  But probably not the kind you’re imagining.  We specialise in FMCG, which stands for Fast Moving Consumer Goods. Basically, all the brands and products you see, eat, drink and use every day.  We help those businesses find brilliant people for roles across sales, marketing and other commercial functions, from junior management right through to board level.  Our vision is simple: to change the way you feel about recruitment.  Recruitment sometimes gets a bad reputation for being transactional, salesy and all about the numbers. We want to do things differently. We care about the people we work with, the relationships we build and doing a genuinely good job.  We’re a small, ambitious team with big plans, which means you won’t disappear into the background here. You’ll know everyone, work with everyone and have plenty of opportunities to get involved.   Our values matter to us They’re not words we stuck on a wall five years ago and forgot about. They genuinely influence how we work and who we hire. Ownership -Taking individual responsibility for our actions. Integrity - Doing what we say we’re going to do and building trust with the people around us. Relationship-led - Thinking beyond the immediate win and making decisions based on the long-term relationship. Kaizen - A fancy word for continuous improvement. Keep learning, keep developing and aim to be a little better than you were yesterday. Team Spirit - No lone wolves. We help each other, motivate each other and celebrate the wins together. Working Hours :Monday - Friday 9.00am - 5.00pm (30 minutes per week for lunch).Skills: Attention to detail,Organisation skills,Positive attitude,Interested in learning,Ask questions,Able to take in feedback,Time management,Create and stick to a plan,Take responsibility,Wants to progress in job role,Take studying seriously,Committed ....Read more...

Marshall Audi Taunton Service Technician Apprenticeship

The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.   Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:   Use of diagnostic equipment to identify vehicle fault Testing of parts and systems to ensure correct working Following checklists to ensure all critical parts of vehicles are examined Carrying out bumper to bumper overview, service, and inspection Maintenance of electronic systems including on- board entertainment systems Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension. Completion of legible and accurate paperwork for the customers and centres records Maintenance of a clean and tidy work environment.  You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic. Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.  We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:   Enthusiasm and willingness to learn  Teamwork  Strong communication   Customer service  Interest in vehicle engineering  We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training: Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.  Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.  As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.  On successful completion of the three year programme, you will receive the following:  Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle) Certificate in Automotive Refrigerant Handling  Brand specific certifications  Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.  Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.  Employer Description:Audi ​is ​an ​exceptional brand ​fuelled ​by ​a ​passion ​to ​create ​the ​ultimate ​customer ​experience, ​which ​is ​why ​we are ​looking ​to ​invest ​in ​apprentices ​who ​can ​help ​us ​achieve ​our ​ambitious ​plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.  Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...

Automotive Mechanical Engineering Degree Apprentice

Practical workshop maintenance and repairs: Get hands-on daily dismantling, servicing, and rebuilding mechanical components across petrol, diesel, hybrid, and electric vehicles—including brakes, suspension, steering, gearboxes, and engine assemblies.  Root-cause fault diagnosis: Investigate complex mechanical and electromechanical failures in the workshop using diagnostic equipment, precision measuring tools, and physical component inspections to identify why parts fail. Engine and powertrain work: Support technicians with hands-on engine rebuilds, component replacements, transmission overhauls, and thermal management/cooling system maintenance. EV and hybrid powertrain support: Work directly on modern electrified powertrains, assisting with high-voltage battery systems, electric motors, regenerative braking mechanisms, and electromechanical interfaces. CAD modelling and practical design: Apply university engineering principles to produce 2D/3D CAD models and technical drawings for custom workshop tooling, replacement brackets, or component modifications. Component testing and verification: Physically inspect, measure tolerances, and road/bench test vehicle systems post-repair to ensure safety, performance, and dimensional accuracy. Workshop process improvement: Identify practical workshop challenges and get involved in hands-on engineering improvement projects to streamline repair methods, reduce waste, and improve tooling. Technical documentation and safety: Complete detailed job cards, record torque and measurement data, and strictly adhere to workshop health, safety, and COSHH standards.Training:Qualification and Delivery Model You will study towards a Level 6 BEng (Hons) Mechanical Engineering Degree Apprenticeship (aligned with the Product Design and Development Engineer standard) awarded by the University of Hertfordshire. Training Locations Workplace Mentoring & Practical Training: AutoNet VIP workshop, Harlow, Essex.Campus-Based Academic Study: University of Hertfordshire, College Lane Campus, Hatfield, AL10 9AB.Training Schedule & Structure Blended Learning: Structured day-release or block-release attendance at the University of Hertfordshire combined with guided online study and workshop-based application.Off-the-Job Training: At least 20% of your paid working hours will be dedicated to university study, coursework, laboratory sessions, and engineering projects.Hands-on Workplace Mentoring: Daily, practical on-the-job coaching by experienced technicians and engineers at AutoNet VIP, ensuring academic engineering theory directly supports live vehicle diagnostics, teardowns, and repairs.Progress Reviews: Regular formal Tripartite Reviews between you, your AutoNet VIP workplace mentor, and your University of Hertfordshire Apprenticeship Progress Tutor to monitor practical competency, academic grades, and portfolio evidence.Training Outcome:Expected Career Progression: Upon successful completion of the Level 6 Degree Apprenticeship and graduating with a BEng (Hons) in Mechanical Engineering, a permanent position within AutoNet VIP will be available for a high-performing apprentice. As AutoNet VIP continues to expand its engineering capabilities across hybrid, electric, and high-performance vehicles, clear career progression routes include: Lead Diagnostic & Mechanical Engineer: Taking ownership of complex mechanical repairs, major engine rebuilds, powertrain overhauls, and advanced root-cause fault investigations across combustion, hybrid, and EV platforms.  Automotive Design & Development Engineer: Applying CAD/CAM, FEA, and engineering principles to develop custom workshop tooling, bespoke replacement components, and mechanical modifications for specialized and high-performance vehicles. Workshop Engineering Manager / Technical Lead: Overseeing workshop operations, managing quality assurance and health and safety standards, mentoring the next cohort of apprentices, and optimizing technical repair procedures. Electromechanical & EV Specialist: Leading the technical implementation and diagnostics for next-generation electric vehicle powertrains, high-voltage battery systems, and connected vehicle technology. Professional Registration: Full academic eligibility and practical experience to achieve Incorporated Engineer (IEng) status with professional engineering bodies such as the Institution of Mechanical Engineers (IMechE), with a structured pathway towards Chartered Engineer (CEng).Employer Description:AutoNet VIP is a growing, family-run vehicle repair and diagnostics business based in Harlow, Essex. We specialise in electric and hybrid vehicle technologies alongside traditional petrol and diesel models. Built on a commitment to honest, high-quality service and cutting-edge diagnostic technology, the workshop handles everything from routine servicing and MOTs to complex electronic repairs and performance vehicles. As a forward-thinking business, AutoNet VIP actively embraces digital innovation—including online booking systems, automated customer communications, and data-driven workshop management. We are dedicated to investing in future talent, supporting our apprentices with hands-on mentoring, modern technical facilities, and direct exposure to real-world commercial challenges.Working Hours :Monday to Friday, typically 8:00am to 5:00pm (exact workshop shift pattern to be confirmed). University attendance and study time are integrated into these working hours. Occasional Saturday morning workshop work may be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Physical fitness,Hands-on mechanical aptitude,Willingness to get hands dirty,Health & safety awareness,Automotive passion,Diagnostic mindset ....Read more...

Senior Marketing Manager - 6 months FTC

The Company Our client is a fast-growing non-bank lender making a name for itself as a genuine alternative to the traditional banks. Operating through a mix of direct channels, broker networks, and strategic partnerships, they've built a lean, hands-on organisation where marketing plays a genuinely central role in driving growth. With significant projects underway and strong momentum in the market, this is a business where you can make a real impact from day one. The Opportunity An exciting opportunity has opened up for a Senior Marketing Manager to join this growing lender on an initial 6 month contract. This is a rare chance to step into a broad, strategic marketing remit where no two days look the same, spanning partnerships, brand, and hands-on execution across a lean and agile team. Key Accountabilities Lead and shape marketing strategy across a diverse mix of direct, broker, and partnership channels Manage and strengthen key partnership relationships, working closely with partner brands to support shared growth objectives Take a hands-on approach to campaign delivery, including contributing to copywriting alongside the existing content resource Drive complex, high-impact projects autonomously, balancing strategic thinking with practical execution Assess the cross-business implications of marketing decisions, working closely with senior stakeholders across the organisation Oversee the full breadth of the marketing function, from brand and content through to broader commercial initiatives Build strong internal relationships to ensure marketing initiatives align with wider business priorities Ideal Experience Background in financial services, with a strong exposure to home loans or lending at some stage in your career A true marketing generalist, comfortable operating across the full spectrum of the function rather than a specialist digital focus Proven ability to manage partnership relationships and understand their broader business impact Confident working autonomously on large, complex projects in a fast-paced, hands-on environment Strong written communication skills, with the ability to write and refine copy when needed Why Apply Step into a broad, strategic role with genuine autonomy and the ability to shape the marketing function Join a lean, hands-on organisation with a clear pathway from contract to a permanent leadership position Be part of a business experiencing strong growth, with exciting and varied projects already underway To have a confidential chat, please contact Ryan Clarke at rclarke@parityconsulting.com.au Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us. At Parity, we believe in people, not just data. Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process. ....Read more...

Project Manager - Metal Mines (DEFRA)

About YouDo you want to be part of a growing programme to prevent and reverse environmental impacts from historic mining operations?Can you help us deliver exciting new water treatment projects, taking them from concept through to construction completion?Do you want the opportunity to progress in a friendly motivated team delivering exciting projects that protect the water environment across the UK?You’ll haveExperience of project managementExperience of managing consultants and contractors (preferably through the NEC suite of contracts).Excellent budget, programme & risk management skillsHighly developed communication, interpersonal skills and self-motivationThe ability to work with other teams to deliver projectsLiaison, negotiation and presentation skillsWe are particularly interested in hearing from people with some or all of the following: Experience of working in the water and waste water treatment or environmental sectorsExperience of identifying and developing solutions for constrained and complex water remediation projectsExperience of developing and delivering refurbishment of existing assets  About The RoleAt the Mining Remediation Authority the Environment Department is responsible for addressing the issues of water pollution from abandoned coal and metal mines across Britain by developing new schemes and supporting the operation of over 75 existing mine water treatment schemes.  There are three main delivery programmes covering sites spread across the former coal and metal mining areas in England, Wales and Scotland.We are recruiting to fill a permanent, full-time Project Manager position on our Water and Abandoned Metal Mines (WAMM) programme.   Each role is responsible for day to day delivery of projects which may include new water treatment schemes and refurbishments of our existing schemes. You’ll be:Joining the Projects team and helping to manage a portfolio of varied projects to remediate contaminated water from historic metal mines through the development of new schemes as well as the refurbishment of existing assets.Typically leading and managing a number of projects, being responsible for delivering to agreed budgets and milestones.Working closely with our technical, operations, innovations and R&D teams to find the best solutions and maximise commercial opportunities for each scheme.Preparing project investment papers to obtain funding.Managing stakeholders and statutory bodies to obtain consents & permissions.We don’t expect candidates to meet every single desired qualification or attribute. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description.Role location: Hybrid working (on average 2 days working out of our Mansfield office)Schedule:Application closing date: 9th August 2026Sifting date: 10th August2026Interviews: w/c 17th August 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityWhy join us?Make a real difference with flexibility, long‑term security and support for life outside work.At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.Flexibility that fits your life – hybrid working and flexibility in how you manage your timeFinancial security for your future – including a pension with up to 29% employer contributionTime to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more daysSupport through life’s big moments – generous family leave and flexibility when you need it mostOpportunities to grow – funded learning, development and professional subscriptionsWellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefitsFind out more about our full range of benefits and what it’s like to work with us here Life pageAbout usAt the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.Why this mattersYou’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business PlanInclusion matters to usWe’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you.  ....Read more...

Retail Operations Manager

Retail Operations Manager Job – LondonUp to £48,000 + Benefits | Multi-Site Optical Retail Please note: Applicants must have at least two years' experience within the optical industry and previous multi-site retail operations experience. This role is based inthe heado office in London with a minimum of three days per week spent in stores. Zest Optical are currently working alongside a premium optical retailer to recruit a Retail Operations Manager into their growing head office team. This is an exciting opportunity to join an innovative business that continues to expand across the UK and internationally. The role sits at the heart of the retail operation, ensuring stores have the systems, processes and support they need to deliver an exceptional customer experience. Rather than managing individual store performance, this position focuses on building operational excellence across a multi-site estate, working closely with store teams and head office departments to improve efficiency, consistency and commercial performance. Retail Operations Manager – The Role Support the day-to-day operational performance of a multi-site retail estate Develop, implement and continually improve store processes and operating procedures Act as the key link between stores and head office functions including Inventory, Finance, Marketing and People teams Lead stock operations including stock takes, transfers, inventory accuracy and shrinkage control Coordinate store communications, operational projects and compliance activities Support new store openings from operational planning through to launch Work with internal stakeholders to optimise labour planning and scheduling Analyse operational performance, producing reports and identifying opportunities for improvement Drive efficiencies through technology, automation and improved workflows Spend at least three days each week supporting stores on-site across the group The Candidate Previous multi-site retail operations experience is essential Minimum of two years' experience within the optical industry Highly organised with excellent attention to detail Commercially aware with experience analysing operational performance Strong understanding of retail stock management and inventory control Experience supporting store openings or large operational projects would be advantageous Confident working with retail systems, reporting and technology Excellent communication and stakeholder management skills The Package Salary up to £48,000 Annual bonus scheme 40 hours per week - No weekends Office based role with a minimum of three days per week spent in stores Travel to stores covered Complimentary eyewear and discounts Complimentary eye examinations for family and friends Buy and sell holiday scheme Life assurance Cycle to Work scheme Annual season ticket loan Personalised training and development Discounted gym membership Additional wellbeing and lifestyle benefits This is an excellent opportunity to join a forward-thinking optical business where you'll have the opportunity to shape retail operations, influence business-wide improvements and play a key role in the continued growth of the company. To avoid missing out on this opportunity, please click the 'Apply' link as soon as possible to be considered. ....Read more...

Data Insights Lead

Turn data into headlines with a Data Insights Lead opportunity that combines analytical expertise, creative thinking, and media insight to shape award-winning Digital PR campaigns.Company OverviewThe Opportunity Hub UK is recruiting on behalf of a leading digital marketing agency specialising in SEO, Digital PR, and Social Media. This innovative agency partners with ambitious brands to deliver creative, data-driven campaigns that generate meaningful media coverage and measurable business results. With a collaborative culture and a strong focus on innovation, the agency continually invests in emerging technologies, research methodologies, and professional development.Job OverviewThis Data Insights Lead role is ideal for an experienced data, research, or insights professional with a passion for storytelling and media. As a Data Insights Lead, you will lead the research and development of data-led Digital PR campaigns, transforming complex datasets into compelling stories that capture journalists' attention and drive media coverage.Working closely with PR, Creative, SEO, and Client Services teams, the Data Insights Lead will challenge campaign briefs, develop robust research methodologies, and identify unique opportunities that strengthen campaign concepts. You will have extensive knowledge of data sources, from government datasets and public records to APIs, web scraping tools, and emerging AI-powered research methods, using these to uncover unique insights that elevate campaign ideas from good to genuinely newsworthy.The Data Insights Lead will also play a key role in driving innovation across the agency by introducing new research techniques, improving data workflows, and ensuring every campaign is underpinned by credible, robust, and media-ready insights.Location: Central LondonSalary: £35,000 - £45,000 Depending on experienceWorking Pattern: Full TimeWork Arrangement: Hybrid Working with a minimum of 2 days per week in the London officeHere's what you'll be doing:Leading the research and data development process for Digital PR campaigns from concept through to deliveryDeveloping robust research methodologies that generate credible and newsworthy insightsCollaborating with PR, Creative, SEO, and Client Services teams to strengthen campaign concepts through dataChallenging campaign briefs and research methodologies to maximise campaign impact and media coverageIdentifying unique trends, stories, and insights hidden within complex datasetsSourcing, cleaning, analysing, and interpreting large datasets from a wide range of public and proprietary sourcesExploring innovative approaches to data collection, including APIs, web scraping, automation, and AI-powered research methodsUsing Python, SQL, APIs, automation platforms, and other analytical tools to improve research efficiency and scalabilityApplying a strong understanding of news values to ensure research findings translate into compelling media storiesSupporting the creation of campaign narratives, supporting statistics, visual assets, and media materialsMonitoring industry trends, emerging technologies, and news agendas to identify proactive and reactive campaign opportunitiesProviding guidance and training to colleagues on data sourcing, research methodologies, and analytical best practiceSharing new tools, technologies, and research techniques to continuously strengthen the agency's data capabilitiesDelivering accurate, high-quality research projects within agreed deadlinesHere are the skills you'll need:Experience working in a data, research, insights, analytics, or data journalism roleStrong understanding of research methodologies, statistical analysis, and data interpretationProven experience sourcing, analysing, and presenting complex datasets to uncover meaningful insightsExcellent understanding of what makes a compelling PR story and genuinely newsworthy contentExperience using analytical tools such as Excel, Google Sheets, SQL, Python, APIs, or web scraping technologiesStrong analytical thinking with exceptional attention to detail and a commitment to methodological accuracyAbility to transform technical findings into engaging and accessible narrativesExcellent written and verbal communication skillsExperience working collaboratively across multidisciplinary teamsCuriosity, creativity, and a passion for discovering new data sources and innovative research techniquesDesirable:Experience within Digital PR, SEO, content marketing, journalism, or a creative agency environmentExperience creating data-led campaigns that have secured high-quality media coverageExperience using AI tools and workflows to enhance research and campaign developmentUnderstanding of SEO, search behaviour, and digital content performanceExperience presenting research findings and strategic recommendations to clients or senior stakeholdersWork PermissionsYou must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here are the benefits of this job:£35,000 - £45,000 Depending on experience• Hybrid working with a minimum of 2 days per week in the London office30 days annual leave plus Bank HolidaysWork from anywhere policy, including the opportunity to work abroad for up to 6 months each yearHealth Cash Plan to help cover everyday healthcare costsCycle to Work Scheme through salary sacrificeChildcare Scheme through salary sacrificeThree paid charity volunteer days each yearRegular team socials and company events throughout the yearAdditional office perks and wellbeing initiativesA clear personal development plan tailored to your career goalsIndustry training, conferences, and continuous learning opportunitiesMindfulness coaching and wellbeing supportCareer AdvantagesA career as a Data Insights Lead offers the opportunity to sit at the intersection of data, creativity, technology, and media. As organisations increasingly rely on evidence-led storytelling to earn media attention, professionals with strong research and analytical skills are in growing demand. This Data Insights Lead opportunity provides valuable experience across Digital PR, SEO, AI, and advanced analytics while allowing you to influence high-profile campaigns for leading brands. The skills and experience gained as a Data Insights Lead can open doors to future careers in insights leadership, Digital PR strategy, analytics, content marketing, data science, and wider commercial strategy roles. ....Read more...

EH&S Manager

JOB DESCRIPTION Tremco Construction Products Group (CPG), part of RPM International Inc., unites industry-leading building envelope solutions manufacturers, service providers and trusted brands-including Tremco, Nudura, Dryvit, Willseal, Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada-to deliver comprehensive, integrated building systems. With operations spanning North America, Europe, Asia-Pacific, India and Latin America, Tremco CPG has a global presence supported by regional businesses and distributors who understand local market needs for commercial, industrial and residential construction and restoration projects. GENERAL PURPOSE OF THE JOB: The EHS manager is accountable for the development and implementation of Environmental, Health, Safety, and Security (EHS&S) programs and best practices to ensure compliance with governmental agencies and alignment with Construction Products Group EHS&S standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develops and communicates standards of EHS&S code of conduct, ensures mutual understanding, and mitigates exposure to hazardous / undesirable conditions in our business operations and product uses. Leads the development and implementation of comprehensive regulatory compliance programs in the areas of occupational health and safety, hazardous materials management, environmental management, transportation materials safety, security and product compliance. Interprets regulations, develops legislatively compliant, organizationally appropriate standards for Tremco CPG. Conducts EHS&S audits, documents statistics with respect to EHS&S program compliance, and makes recommendations with respect to annual safety program changes and objectives. Represents CPG with professional organizations, regulatory bodies and governmental agencies. Serves as the primary point of contact for Tremco CPG EHS&S business unit operations and associated EHS&S staff. May act as expert witness in the event of investigations and legal proceedings. Maintains up-to-date knowledge and relevant documentation with respect to EHS&S rules, regulations and legislation, as applicable to business operations and product mix. Researches best practices and investigates program innovations, both broadly and with respect to chemicals manufacturing, distribution and disposal, and makes recommendations regarding policy gaps and program improvement opportunities. Prepares recommendations with respect to pending or anticipated changes in legislation, and develops proactive, cost effective program options in support of chemical product and regulatory changes. Travel to and work with Tremco CPG locations as needed to serve as a resource to Tremco CPG operations regarding policies, standards and best practices with respect to EHS&S compliance, hazardous materials management, and product compliance. Develops and implements enterprise-wide programs for EHS&S compliance and delivers tools and training to ensure organizational compliance with regulations and best practices. Identifies and corrects non-code compliant processes by formal audits and makes recommendations to rectify compliance issues and mitigate risk of accident / liability. Ensures that all business units are aware of, and that programs are in place to train and resource employees to comply with Tremco Construction Products Group and RPM EHS&S standards. Assesses EHS&S human resources requirements in medium and long term, and prepares plans to develop and/or recruit needed talent to achieve organization objectives. Prepares, implements and monitors the annual program budget, and takes corrective action on budget variances. Provides analysis and recommendations with respect to financial implications of product, program and regulatory changes, including cost / benefit analysis of program improvements to mitigate the financial impact of EHS&S related accidents / incidents. Establishes regulatory guidelines and performance standards in the areas of EHS&S risks, conducts ongoing audits and reporting with respect to program compliance. Assist the business units with investigating serious EHS&S related accidents, incidents and program and product breaches. Prepares evaluative reports and recommendations, and implements new program measures to mitigate continuing / future risk Provides guidance to business unit leaders to ensure that near and long-term operational plans are compliant with organizational and jurisdictional EHS&S standards. Develops standards to meet ongoing and developing requirements in the areas of training, audit and reporting. As a resource to the management teams, provide feedback to senior management regarding feasibility / advisability of business strategy from a regulatory compliance and EHS&S best practices. EDUCATION REQUIREMENT: Bachelors degree from a 4-year accredited college or university in 4 year College or University degree in Natural Sciences (Chemistry, Engineering, Environmental Sciences, or Safety Sciences) EXPERIENCE REQUIREMENT: 4-10 years' experience leading and contributing to compliance and regulatory policy and program development in a materials processing environment. Formal training in occupational health and safety is a must. CERTIFICATES, LICENSES, REGISTRATIONS: Board of Certified Safety Professionals - Certified Safety Professional certificate. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Ability to travel across North America approximately 25% of the time. Broad understanding of regulatory compliance requirements, risk assessment and mitigation programs in multiple (particularly North American) jurisdictions. Ability to inspire others to commit to and achieve EHS&S program goals and performance measures in a production environment with varying levels of literacy and educational background. Ability to develop a business case for new program development / program modification. Ability to manage program administration requirements across multiple, disparate (production, distribution, warehousing, sales, and marketing) divisions. ISO 9001 and 14001 are highly preferred. Bilingual in either English/French or English/Spanish, highly preferred. WORK LOCATION: Will work onsite at one of our manufacturing locations. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $93,000 to $120,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...

Director, User and Market Insights

JOB DESCRIPTION Director, User & Market Insights Reports To: Vice President, Strategy & Execution (Insights & Category Management) Location: Vernon Hills, IL Travel: Up to 15-20% Position Summary Rust-Oleum is seeking a strategic, business-focused leader to serve as Director, User & Market Insights. This role will lead the development and execution of insight strategies that drive profitable growth across multiple product platforms, brands, channels, and customer segments. The Director will champion the voice of the user, shopper, and market across the organization, translating qualitative and quantitative research into actionable business recommendations that inform innovation, portfolio strategy, pricing, brand development, commercialization, and go-to-market decisions. As a key member of the Strategy & Execution organization, this leader will build an insights-driven culture by partnering closely with Product Management, Marketing, Sales, R&D, Finance, Category Management, and Executive Leadership to identify growth opportunities and influence strategic decisions. The ideal candidate combines strong research expertise, business acumen, exceptional storytelling ability, and proven experience leading teams that transform data into competitive advantage. Key Responsibilities Insights Leadership & Strategy Develop and lead the enterprise research agenda aligned with business growth priorities and platform strategies. Establish a fact-based understanding of users, shoppers, category dynamics, competitive activity, and emerging trends. Lead the identification of critical business questions and knowledge gaps requiring research and analysis. Ensure insights activities directly support innovation, brand growth, pricing strategy, commercialization, demand generation, and customer engagement. Create a long-term roadmap that prioritizes research investments based on business impact and growth opportunities. Research & Analytics Provide oversight for all qualitative and quantitative research initiatives. Determine appropriate methodologies and research designs to address strategic business questions. Lead advanced research programs including: Segmentation Concept and innovation testing Packaging evaluation Shopper journey research Brand health tracking Price elasticity studies Customer and user experience studies Competitive benchmarking Integrate insights from internal data, syndicated sources, custom research, and secondary intelligence to create holistic business recommendations. Ensure research quality, methodological rigor, and actionable deliverables. Business Partnership & Strategy Serve as a strategic advisor to executive leadership and functional teams. Translate complex consumer, shopper, and market information into clear business implications. Develop executive-ready insights stories that influence organizational priorities and investment decisions. Lead quarterly insights reviews and strategic learning sessions across business platforms. Advocate for the end-user and shopper perspective in innovation, portfolio planning, and commercialization discussions. Team Leadership Recruit, develop, coach, and mentor a high-performing insights team. Create clear development plans and learning opportunities for team members. Establish best practices, processes, and governance for research execution and knowledge management. Foster a culture of curiosity, continuous learning, strategic thinking, and business impact. Manage workload prioritization, resource allocation, and vendor partnerships. [ Vendor & Knowledge Management Lead strategic relationships with research suppliers and analytics partners. Evaluate and onboard research vendors to ensure access to best-in-class capabilities. Optimize research spending and ensure efficient use of budget. Build and maintain a centralized insights repository that enables access to historical learning and accelerates decision-making across the organization. Qualifications Required Bachelor's degree in Marketing, Business, Consumer Insights, Market Research, Analytics, Statistics, Psychology, Sociology, Economics, or related field. 8+ years of progressive experience in market research, consumer insights, shopper insights, customer analytics, or related disciplines. 3+ years of people leadership experience. Expertise designing and interpreting both qualitative and quantitative research. Experience managing external research agencies and vendor partnerships. Strong strategic thinking and business acumen. Exceptional presentation and storytelling capabilities. Proven ability to influence senior leaders and cross-functional stakeholders. Strong analytical skills with the ability to synthesize multiple data sources into actionable business recommendations. Preferred Consumer Packaged Goods experience. Home Improvement, Hardware, Paint, Building Materials, or Cleaning category experience. Familiarity with innovation research, pricing research, and category management applications. Experience using modern insight platforms and advanced analytics tools. Leadership Competencies Strategic Mindset Anticipates future market opportunities and translates insights into growth strategies. Business Acumen Understands commercial drivers, customer needs, competitive dynamics, and profitability levers. Influence & Communication Creates compelling narratives that drive action and organizational alignment. Learning Agility Embraces new approaches, methodologies, technologies, and changing business conditions. Talent Development Builds and develops high-performing teams through coaching and mentorship. Cross-Functional Leadership Collaborates effectively across Product Management, Marketing, Sales, Category Management, Finance, and R&D. Accountability Delivers measurable business outcomes through disciplined execution and prioritization. Salary Target Range: $140,000 - $160,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Rust-Oleum offers 9.5 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...

Pricing Analyst (Sr)

JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers. If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us. We are currently looking for an innovative Sr. pricing analyst to increase our business' competitiveness and profitability. In this role, you will be analyzing pricing data, preparing market share and revenue forecasts, and comparing the outcomes of different pricing strategies. To ensure success as a Sr. pricing analyst, you should possess sound knowledge of quantitative and qualitative data analysis methods and experience in a similar role. An accomplished Sr. pricing analyst is someone who can translate pricing data into actionable profit-enhancing strategies. ESSENTIAL DUTIES AND RESPONSIBILITIES: RPM end of month reporting based on brand/region analyzing sales trends & PVM effects on margin. End-of-month reporting based on select customer list defined by Pricing Manager/Pricing Director (including sales trends + PVM effects). End-of month reporting on Price Effect including validation/analysis against automated tools to ensure no errors across all reports. Weekly reporting for low-margin items/transactions across all Tremco brands/regions. Ad-hoc updates to Pricing Master for new items/item updates including all respective updates to price lists and GM% files. Build out all load files necessary for Ops team to execute. Includes maintenance for PowerBI price lists + necessary Sharepoint reference files. Assist Pricing Manager with data validation/testing regarding PowerBI models/dashboards and major IT projects (RPM One, Tremco Data Lake etc.) Ad-hoc development of PowerBI models/dashboards. Identify opportunities where PowerBI can be leveraged to automate manual Excel processes/reports. Execute ad-hoc queries in SQL and build respective Excel reports. Prepare and present internal customer facing analytics. Identify opportunities to improve/streamline existing reporting methods/processes to ensure optimal turnaround times and improve data quality. Keeping informed on pricing analysis methods and industry trends. Continued learning on current data science methodologies (Python, Databricks, etc. Analyzing competitor pricing and market trends to increase market share and profitability. EDUCATION: A Bachelor's degree in mathematics, statistics, finance, economics, or in a related field. A Master's degree in business administration will be advantageous. EXPERIENCE: A minimum of two to four years' experience as a pricing analyst in a similar industry. Experience in Chemical, Building Materials and/or Industrial Product industry experience preferred SKILLS AND ABILITIES: Proficiency in business intelligence (BI) software, such as PowerBI. Experience utilizing pricing in SAP advantageous. Experience working within Salesforce platform advantageous. In-depth knowledge of statistical methods and data analysis. Extensive experience in analyzing pricing strategies and forecasting revenue and market share. Experience in collaborating on pricing strategies with sales and marketing departments. Ability to keep abreast of industry trends and develop dynamic pricing tools. Advanced ability to present pricing analysis reports to relevant stakeholders. Excellent analytical and communication skills. OTHER QUALIFICATIONS: Ability to travel up to 15% ADDITIONAL INFORMATION: Primary Role (Summary) Improving data structures, integration between systems, data reliability/consistency for usage in pricing analytics Tracking Price realization, leakage and other related KPIs Supporting design and tracking of price approval process Supporting deal review and providing guidance and analytics on improving pricing/profitability Setting and tracking pricing policies, business rules and RACIs Skills: Behavioral & Technical: Profitability and growth orientation; does not hesitate in challenging sales force when required; Willingness and mindset to get into details Strong financial skills to utilize the decision support systems to interface with the sales and marketing organizations to drive specific action plans and programs Comfortable executing analyses independently in MS Excel Comfortable with independently accessing and running analyses on data directly from a database (e.g. via SQL) Experience with BI or dashboarding technologies (e.g. Tableau, Power BI) to independently build and manipulate fit-for-purpose reporting Key Accountabilities / Essential Functions of the Job: Supporting and refining existing price realization dashboards while spearheading monthly investigations into price performance and providing insights to Pricing Leader and other business leaders Identifying gaps in current data structures, closing these gaps in collaboration with other business functions Performing historical price analysis and transactional analysis to continuously track pricing discipline as well as potential for list price changes based on customer willingness to pay Support tracking of raw material inflation pass through and setting pricing targets working with Procurement, and Finance Support price list design changes and price setting analytics based on market dynamics, competitive intelligence, historical transactional data in collaboration with Product Marketing and Sales Support monitoring of pricing approvals and governance processes within the business The salary range for applicants in this position generally ranges between $75,000 and $90,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...

Project Administrator

JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. PROJECT ADMINISTRATOR This is a hybrid position (working both remote and onsite in Beachwood), and will support our Eastern Division. GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases. Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types. This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software. Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital. The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products. Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes. Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness. Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation. Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type. For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting. Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations. Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements. Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services. They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end. This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting. OTHER REQUIRED DUTIES: Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary EDUCATION: Business Management/Administration or equivalent combination of education and experience. EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage OTHER SKILLS AND ABILITIES: Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCAThe salary range for applicants in this position generally ranges between $60,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...

Retreat and Guest Relations Manager

Position Title: Retreat and Guest Relations ManagerSalary: Up to £44,000 per annum + BenefitsHours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidaysBased at Ampleforth Abbey YO62 4ENLine Manager: Head of Guest OperationsKey relationships: The Monastery Lead for HospitalityLine management of: 2 x Retreat Coordinators1 x Event CoordinatorVolunteers within Retreats & Events About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, “Choosing a Future Together”, to ensure a sustainable, faith-led future for the Abbey.Supporting the Monastic Community’s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences.If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community.The main responsibilities are as follows but are not limited to:-1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers.Working closely with the Monastic Lead, manage and implement the annual programme of retreats.Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests.Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events.Oversee guest arrivals, check-in/check-out processes.Oversee the provision of a Benedictine welcome to all group and event visitors.Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors.Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements.Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction.Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience.Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community’s aims.Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings.Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager.Lead regular team meetings for the management of the team’s workload and the delivery of efficient and proactive guest support services.Conduct regular performance reviews to develop the skills and personal development of the Coordination team members.Lead or arrange training for team members, appropriate to their role.Set clear performance targets for retreat and event bookings.Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust’s Policies and Procedures. 3. Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust.Oversee all individual and group retreat reservations.Oversee the coordination of all group tours bookings.Optimise room occupancy and venue space utilization.Handle complex customer enquiries and escalations efficiently.Process invoices, deposits and final billing reports accurately.Track and report on key KPIs.Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management Serve as the primary contact for all external hire arrangements.Negotiate contracts, rates and terms for corporate conferences and events.Coordinate ticketing, seating plans and logistics for events and concerts.Liaise with internal and external caterers, audio visual technicians, and facilities’ teams for the smooth delivery of all events.Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control Ensure the Benedictine charism of Hospitality is at the heart of the guest experience.Create a warm, welcoming, professional Benedictine guest experience for all guests.Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis.Ensure special guest requirements and dietary needs are logged and delivered. Ensure all health and safety compliance requirements and documentation are fulfilled across the guests’ experience. Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey.About You Previous experience in a similar roleStrong leadership and team management skillsBe a team player, flexible and reliable with a can-do attitudeExcellent guest service and communication abilitiesGood organisational skills with excellent attention to detailStrong problem-solving skills with the ability to manage multiple priorities.Own transport requiredExperience working in a heritage, visitor attraction, or faith-based settingInterest in history, heritage, or monastic traditionCalm, approachable, and professional mannerRespect and support for the spiritual and historic nature of the AbbeyAbility to work in a sometimes quiet, reflective environment Working Conditions Includes weekends, bank holidays, and occasional eventsFast-paced environment during peak visitor seasons Benefits Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested?  If you feel that you possess the relevant skills and experience, then please submit your CV for review.    INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...