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Customer Service Admin Support Apprentice J3431
Introduction to Xylem Xylem is a leading water technology company with 23,000 employees operating in over 150 countries, they committed to "solving water" by creating innovative and smart technology solutions to meet the world's water, wastewater and energy needs. In a world of ever-growing challenges, Xylem delivers innovative water technology solutions throughout the cycle of water. Our technological strength across the life cycle of water is second-to-none. From collection and distribution to reuse and return to nature, our highly efficient water technologies, industrial pumps and application solutions not only use less energy and reduce life cycle costs, but also promote sustainability. What You’ll Be Doing: As our apprentice, you will get hands-on experience and gain new skills and work alongside experienced staff. Through a combination of on-the-job learning and practical skills development, you will work on real projects from day one. Duties will include: Assist with handling order changes received from suppliers Provide customers with accurate shipping updates and info Support with customer queries related to orders, deliveries, and invoicing Help create work orders and arrange product collections Communicate effectively with customers via phone and email Support team with administrative tasks and data entry Follow all health and safety protocols Learn and develop new skills to grow in your role What We're Looking For: Eagerness to learn and develop new skills Good communication and people skills Strong problem-solving abilities and attention to detail Organised and able to work to deadlines Reliability, punctuality, and a positive attitude Willingness to ask questions and listen carefully Ability to manage challenging situations professionally A mindset focused on continuous improvement Key Relationships: External: Customers, sales team, suppliers, visitors Internal: Managers, team leaders, colleagues Why Join Us? Gain practical experience while working towards a professional qualification. Work in a supportive team environment where your development is a priority. Build a strong foundation for a long-term career in customer service, sales, or technical support. Be part of an industry-leading company with fantastic career progression opportunities. This apprenticeship offers valuable hands-on experience and the chance to develop your abilities in a supportive environment. If you're enthusiastic, dependable, and eager to start your career, we want to hear from you!Training:What will I study? Know Your Customers Customer Communication The Customer Experience Support Your Customer with Services and Products Understand Your Organisation Policies and Procedures Your Role and Responsibilities Teamwork Regulations and Legislation How will I be assessed? 1:1 facilitated learning sessions with a Lifetime Learning Coach, face-to-face and remote teaching and self-study via an online learning platform What does the course lead to? Following the successful completion of the intermediate apprenticeship there is the opportunity for further development using other apprenticeship standards, depending on how your role has evolved and the potential to work towards career progression Training Outcome: It is expected that after successfully completing your Apprenticeship, you will progress onto the Level 3 Apprenticeship Xylem will continue to be committed to your learning and development throughout your career with us Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level Employer Description:As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.Working Hours :Monday - Friday, 8.30am - 5.00pm, with a 1 hour lunch break.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Patience ....Read more...
Property Manager
Join a dynamic independent estate agency as Property Manager and become the cornerstone of exceptional landlord and tenant relations, earning £26,000 - £28,000 with genuine career advancement prospects. Step into a pivotal role where your expertise directly impacts the success of property portfolios across London's most sought-after postcodes. This Property Manager position offers the perfect blend of client relationship management, operational excellence, and professional growth within an established agency that values personal attention over corporate bureaucracy. About the Company This thriving independent estate agency has carved out an exceptional reputation across Central London through over a decade of dedicated service. Specialising in premium lettings and comprehensive property management, they've built their success on treating every client as an individual, not just a number. Operating from their vibrant offices near London's riverside districts, this agency combines traditional estate agency values with cutting-edge technology and international reach. Their approach centres on total customer care, walking side by side with landlords and investors from initial consultation through to long-term portfolio management. With strong relationships spanning blue-chip corporations and international relocation companies, they've established themselves as specialists in both local residential management and overseas investor services. The agency's commitment to lightning-quick responses and cost-effective solutions has earned them recognition as members of The Property Ombudsman and Deposit Protection Service. The Role Impact As Property Manager, you'll be the vital link ensuring landlords' investments are protected and tenants' needs are expertly managed. This isn't just about processing rent and fielding calls - you'll be the professional face of premium property management, coordinating everything from emergency repairs to tenancy renewals whilst maintaining the high standards that define exceptional service. Working five days per week including Saturdays (with Sunday and one weekday off), you'll manage diverse property portfolios across London, each requiring tailored attention and strategic thinking. Your role directly influences tenant satisfaction, landlord retention, and the agency's reputation for delivering results that exceed expectations. Your Key ResponsibilitiesManaging comprehensive property portfolios with meticulous attention to detail and proactive communicationCoordinating all maintenance requirements using trusted networks of skilled tradespeople and contractorsConducting regular property inspections and providing detailed reports to landlords and investorsProcessing rent collections, managing deposit matters, and handling all financial administrationResolving tenant issues swiftly and professionally, maintaining positive relationships throughout tenanciesOrganising check-in and check-out procedures including detailed inventory managementLiaising with landlords on strategic decisions regarding their property investmentsManaging emergency situations outside standard office hours when requiredSupporting lettings negotiations and tenant referencing processes as neededEssential Experience and SkillsPrevious experience in property management, lettings, or related client service rolesStrong understanding of landlord and tenant legislation and compliance requirementsExceptional organisational abilities with proven track record of managing multiple prioritiesProfessional communication skills for dealing with diverse clientele including international investorsProblem-solving mindset with ability to find cost-effective solutions under pressureComputer literacy including property management software, Microsoft Office, and online portalsFlexibility to work five days including Saturday coverageClean driving licence and willingness to travel across London propertiesCompensation and Development PackageCompetitive salary: £26,000 - £28,000 per annum based on experienceFive-day working week including Saturday (Sunday and one weekday off)Comprehensive training in advanced property management techniquesClear progression pathways within a growing agencyCentral London location with excellent transport connectivitySupportive team environment focused on professional excellenceOpportunity to work with prestigious property portfoliosAccess to cutting-edge property management technology and systemsWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Career Advancement in Property Management Property management remains one of the most stable and rewarding sectors within real estate, offering diverse career paths from portfolio management to senior operational roles. London's rental market continues to attract significant investment, creating ongoing demand for skilled property management professionals who understand both local requirements and international investor needs. This role provides comprehensive exposure to all aspects of property management, from day-to-day tenant relations to strategic portfolio planning. The combination of traditional estate agency expertise with modern property technology creates excellent opportunities for career advancement, whether specialising in high-end residential management or expanding into commercial property sectors. Working with an established agency that values personal development means you'll gain invaluable experience across diverse property types whilst building the professional relationships that drive long-term career success in London's dynamic property market. This exceptional Property Manager opportunity is brought to you by The Opportunity Hub UK - connecting property professionals with career-defining roles in London's premier agencies. ....Read more...