Customer Service Admin Support Apprentice J3431

Introduction to Xylem

Xylem is a leading water technology company with 23,000 employees operating in over 150 countries, they committed to "solving water" by creating innovative and smart technology solutions to meet the world's water, wastewater and energy needs. In a world of ever-growing challenges, Xylem delivers innovative water technology solutions throughout the cycle of water. Our technological strength across the life cycle of water is second-to-none. From collection and distribution to reuse and return to nature, our highly efficient water technologies, industrial pumps and application solutions not only use less energy and reduce life cycle costs, but also promote sustainability.

What You’ll Be Doing:

As our apprentice, you will get hands-on experience and gain new skills and work alongside experienced staff. Through a combination of on-the-job learning and practical skills development, you will work on real projects from day one.  

Duties will include:

Assist with handling order changes received from suppliers Provide customers with accurate shipping updates and info Support with customer queries related to orders, deliveries, and invoicing Help create work orders and arrange product collections Communicate effectively with customers via phone and email Support team with administrative tasks and data entry Follow all health and safety protocols Learn and develop new skills to grow in your role

What We're Looking For:

Eagerness to learn and develop new skills Good communication and people skills Strong problem-solving abilities and attention to detail Organised and able to work to deadlines Reliability, punctuality, and a positive attitude Willingness to ask questions and listen carefully Ability to manage challenging situations professionally A mindset focused on continuous improvement

Key Relationships:

External: Customers, sales team, suppliers, visitors Internal: Managers, team leaders, colleagues

Why Join Us?

Gain practical experience while working towards a professional qualification. Work in a supportive team environment where your development is a priority. Build a strong foundation for a long-term career in customer service, sales, or technical support. Be part of an industry-leading company with fantastic career progression opportunities.

This apprenticeship offers valuable hands-on experience and the chance to develop your abilities in a supportive environment. If you're enthusiastic, dependable, and eager to start your career, we want to hear from you!

Training:

What will I study?

Know Your Customers Customer Communication The Customer Experience Support Your Customer with Services and Products Understand Your Organisation Policies and Procedures Your Role and Responsibilities Teamwork Regulations and Legislation

How will I be assessed?

1:1 facilitated learning sessions with a Lifetime Learning Coach, face-to-face and remote teaching and self-study via an online learning platform

What does the course lead to?

Following the successful completion of the intermediate apprenticeship there is the opportunity for further development using other apprenticeship standards, depending on how your role has evolved and the potential to work towards career progression

Training Outcome:
It is expected that after successfully completing your Apprenticeship, you will progress onto the Level 3 Apprenticeship Xylem will continue to be committed to your learning and development throughout your career with us Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level

Employer Description:
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

Working Hours :
Monday - Friday, 8.30am - 5.00pm, with a 1 hour lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Patience