CCTV and Alarm Monitoring Operator Location: Doncaster (DN9 3FL)Starting Salary: £28,000 per annum + BenefitsHours: 12-hour shifts | 4 on / 4 off | 24/7 operationNo previous security experience required - full training providedLooking for a role where every shift is different and your decisions genuinely matter?Doncaster Security Operations Centre (DSOC) is looking for Alarm Monitoring Operators to join its professional control room team. Whether your background is in customer service, call handling, administration, dispatch, security, logistics or another fast-paced environment, this could be an excellent opportunity to develop a long-term career within a professional security operations centre.Full training is provided, and the business will fund your SIA CCTV Operator Licence following successful completion of your induction and training programme.Benefits
Competitive starting salary of £28,000 per annum4 on / 4 off shift pattern offering regular time off throughout the yearPension schemeMedical costs coverLife insuranceFull training providedSIA CCTV Operator Licence fully fundedStable long-term career opportunityProfessional and supportive working environment
About Doncaster Security Operations CentreThe Doncaster Security Operations Centre (DSOC) provides professional alarm monitoring and security response services 24 hours a day, 365 days a year.The team monitors alarm systems, assesses incidents and coordinates appropriate responses with emergency services, customers and internal teams. It is a fast-paced environment where attention to detail, communication skills and sound judgement are critical.Role overview Working within a dedicated control room environment, you will:
Monitor alarm systems and security platforms within the Alarm Receiving CentreRespond to fire and intruder alarm activations in line with company proceduresAssess incidents and determine the appropriate responseLiaise with Police, emergency services, customers and internal teamsMaintain accurate incident reports and operational logsProvide a professional and courteous telephone response serviceIdentify and report equipment issuesCarry out daily, weekly and monthly operational checksEnsure effective handovers between shiftsMaintain strict information security and data protection standards
Every shift brings something different. You could be responding to alarm activations, coordinating emergency responses, communicating with customers, liaising with emergency services or monitoring systems that protect businesses and properties across the UK.The Ideal CandidateWe welcome applications from candidates with experience in:
Customer serviceCall centresAdministrationSecurityDispatch or control room environmentsLogistics and transport coordinationEmergency response environmentsOther roles requiring attention to detail, communication skills and sound judgement
You will also have:
Excellent communication skillsStrong attention to detailGood IT skills, including Microsoft Word and ExcelThe ability to remain calm and focused under pressureStrong problem-solving and decision-making skillsA professional and reliable approachThe flexibility to work days, nights, weekends and bank holidays as part of a 24/7 rota
Security Clearance & TrainingSuccessful candidates will be required to undergo BS7858 security screening and vetting.Following successful completion of training and induction, DSOC will fully fund your SIA CCTV Operator Licence, providing an excellent opportunity to gain a recognised industry qualification.Ready to apply?If you are looking for a stable, rewarding role where your judgement, communication skills and attention to detail make a real difference, we'd love to hear from you.Apply now with your updated CV.Interviews will take place on-site in Doncaster (DN9 3FL). Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
