ARC Operator (Alarm Receiving Centre)Location: Doncaster (DN9 3FL)Starting salary £27,000 per annum + BenefitsHours: 12-hour shifts - 4 on / 4 off - 24/7 operationBenefits
Competitive starting salary of £27,000 per annum4 on / 4 off shift pattern offering regular time offPension schemeMedical costs coverLife insuranceFull training and funded SIA CCTV Operator licence
Are you calm under pressure, highly organised, and able to respond quickly when it matters most?Doncaster Security Operations Centre (DSOC) is recruiting ARC Operators to join its professional control room team in Doncaster. This role involves monitoring security and alarm systems, responding to incidents and coordinating the appropriate emergency response.This is a great opportunity to join a professional security monitoring environment where attention to detail, clear communication and quick decision-making are essential.About Doncaster Security Operations CentreThe Doncaster Security Operations Centre (DSOC) provides professional alarm monitoring and security response services, operating 24 hours a day, 365 days a year. The team monitors alarm systems, assesses incidents and coordinates the appropriate response with emergency services, customers and internal teams.The RoleWorking within a dedicated control room environment, you will:
Monitor alarm systems and security platforms within the Alarm Receiving CentreRespond to incoming fire and intruder alarm signals in line with company proceduresLiaise with Police, emergency services and internal teams to coordinate appropriate responsesMaintain clear and accurate incident reports and logsProvide a professional and courteous telephone response serviceIdentify and report equipment issues to maintain operational continuityCarry out daily, weekly and monthly operational checksEnsure smooth and accurate handover between operatorsMaintain strict data protection and information security standards
The ideal candidate
Previous customer service, call centre or administration experienceStrong communication skills and the ability to remain calm in urgent situationsGood IT skills including Microsoft Word and ExcelExcellent attention to detail and problem-solving abilityAbility to assess situations quickly and determine the correct responseWillingness to work days, nights, weekends and bank holidays as part of a 24/7 shift rota
Security Clearance & TrainingSuccessful candidates will be required to undergo BS7858 screening and vetting.Following successful completion of training and induction, you will also be supported through the SIA CCTV Operator course, with the licence fully funded by the business.If you are looking for a stable and responsible role within a professional security control room environment, apply now with your updated CVInterviews will take place on site (DN9 3FL) INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
