This role offers a unique opportunity to gain hands-on experience supporting a wide range of web-based software solutions, particularly within the shipping and e-commerce sectors.
As part of the IT support function, you will assist in configuring client systems, resolving technical issues, and delivering exceptional service to both internal and external stake holders. You will work closely with cross-functional teams – including sales, customer service and commercial to ensure smooth onboarding and ongoing support for complex client accounts.
The ideal candidate will demonstrate strong communication skills, a proactive approach to problem-solving, and a willingness to learn. You'll be encouraged to explore emerging technologies, including artificial intelligence, and contribute ideas on how they can be applied to improve business processes and enhance client support.
This apprenticeship offers structured training, mentorship, and the chance to build a solid foundation for a career in IT support and consultancy. Recruitment for this position will be in conjunction with our chosen apprenticeship provider.
Key responsibilities:
Helping to set up new client accounts on our systems.
Talking to clients and guiding them through how to use our software
Investigating and solving technical problems
Working with other teams like Sales and Customer Services to support our clients
Learning how to use tools like FTP, APIs, and other web technologies
Keeping records of your work and learning how to manage tasks and priorities
Exploring how AI tools can improve the way we support our clients
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1Training Outcome:
There is an opportunity for the apprentice to be offered a permanent contract upon successful completion of the program
Employer Description:Spring Global Delivery Solutions provide mail, parcel and return solutions to businesses worldwide. As an autonomous broker, we handle international deliveries across the most reliable networks.Working Hours :Monday - Friday, 08:30 - 17:30 with a 1-hour lunch break (40 hours),Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Calm and professional,Keen to learn....Read more...
