Back Office Jobs Found 37 Jobs, Page 2 of 2 Pages Sort by:
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions. GENERAL PURPOSE OF THE JOB: The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Office/Business support background with 3+ years' experience in a high-paced office environment SKILLS AND ABILITIES: SAP experience preferred Customer Service background Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear, concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online! ....Read more...
Credit Intern - Summer 2027
JOB DESCRIPTION Summer 2027 Internship Opportunity! Title: Credit Intern Location: St. Louis, Missouri Summary: Are you ready to kickstart your career with a company that's making a global impact? Carboline is looking for motivated, curious, and driven students to join our team for an unforgettable summer internship experience! This immersive 12-week program (Anticipated: May 17, 2027 - August 6, 2027), offers a unique opportunity to gain valuable experience, build lasting connections, and make a meaningful impact-all before heading back to campus. Jumpstart your career with a hands-on internship in our Credit Department at Corporate Headquarters. As a Credit Intern, you'll gain real-world experience through impactful summer projects, learning the ins and outs of credit operations while collaborating with experienced professionals. Along the way, you'll grow your network through mentorship, peer connections, and exposure to senior leadership-building both your industry knowledge and professional confidence. What You'll Gain: Meaningful, hands-on experience working on impactful projects that contribute to Carboline's success. Exposure to cross-functional collaboration and insight into how a global organization operates. Professional development opportunities, including mentorship from experienced leaders. A chance to enhance your skills and apply classroom knowledge in a real-world setting. Participation in team-building activities and a workplace culture that values innovation, integrity, and growth. Minimum Requirements: Currently pursuing a degree in Finance or a related field. Available to work 30-40 hours per week from May through August. Strong communication, organization, teamwork, and interpersonal skills. A proactive attitude and willingness to learn. Physical Requirements: Primarily office-based with extended computer use (up to 8 hours/day). Students must have housing arrangements in or near St. Louis, MO for the summer, as housing allowance is not provided. No unusual lifting, environmental, or exertion requirements. Essential Functions: Bring curiosity and a growth mindset to learning credit processes and financial systems. Reconcile customer accounts promptly to ensure accuracy and up-to-date records. Review and evaluate credit data-including bank/trade references, D&B reports, and financial statements-to support credit limit decisions. Proactively follow up with customers on past-due accounts using aging reports and maintain consistent communication. Communicate clearly and professionally across all channels with strong verbal and written skills. Leverage Microsoft Excel and Word to support credit analysis and reporting tasks. Collaborate across departments to support credit operations and contribute to team goals. Apply critical thinking and creativity to identify solutions and improve processes. Champion Carboline's commitment to safety and quality by adhering to all relevant policies and procedures. Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Finance Intern - Summer 2027
JOB DESCRIPTION Summer 2027 Internship Opportunity! Title: Finance Intern Location: St. Louis, Missouri Summary: Are you ready to kickstart your career with a company that's making a global impact? Carboline is looking for motivated, curious, and driven students to join our team for an unforgettable summer internship experience! This immersive 12-week program (Anticipated: May 17, 2027 - August 6, 2027), offers a unique opportunity to gain valuable experience, build lasting connections, and make a meaningful impact-all before heading back to campus. As a Finance Intern at Carboline, you won't just be crunching numbers-you'll be contributing to real projects that matter. You'll dive into the world of corporate finance, gaining hands-on experience and valuable industry insight. You'll work alongside experienced professionals, connect with mentors, and build relationships with peers and senior leaders-all from our Corporate Headquarters in St. Louis. It's more than an internship-it's your launchpad into a career in finance. What You'll Gain: Meaningful, hands-on experience working on impactful projects that contribute to Carboline's success. Exposure to cross-functional collaboration and insight into how a global organization operates. Professional development opportunities, including mentorship from experienced leaders. A chance to enhance your skills and apply classroom knowledge in a real-world setting. Participation in team-building activities and a workplace culture that values innovation, integrity, and growth. Minimum Requirements: Currently pursuing a degree in Finance, Business Administration, or a related field. Available to work 30-40 hours per week from May through August. Strong communication, organization, and interpersonal skills. A proactive attitude and willingness to learn. Physical Requirements: Primarily office-based with extended computer use (up to 8 hours/day). Students must have housing arrangements in or near St. Louis, MO for the summer, as housing allowance is not provided. No unusual lifting, environmental, or exertion requirements. Essential Functions: Leverage your skills using Microsoft Excel, Word, and PowerPoint to support financial analysis and reporting. Collaborate across teams and contribute to projects with a results-driven mindset, while maintaining objectivity and professionalism. Apply your understanding of financial statements-including income statements, balance sheets, and cash flow reports-to real business scenarios. Think critically and creatively to explore solutions and bring fresh ideas to the table. Communicate clearly and confidently, both in writing and in conversation, with team members at all levels. Champion Carboline's commitment to safety and quality by adhering to all relevant policies and procedures. Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best ."Apply for this ad Online! ....Read more...
Digital Marketing Intern - Summer 2027
JOB DESCRIPTION Summer 2027 Internship Opportunity! Title: Digital Marketing Intern Location: St. Louis, Missouri Summary: Are you ready to kickstart your career with a company that's making a global impact? Carboline is looking for motivated, curious, and driven students to join our team for an unforgettable summer internship experience! This immersive 12-week program (Anticipated: May 17, 2027 - August 6, 2027), offers a unique opportunity to gain valuable experience, build lasting connections, and make a meaningful impact-all before heading back to campus. Step into the fast-paced world of digital marketing with a hands-on internship that offers meaningful project experience and opportunities to develop key marketing skills. As a Digital Marketing Intern, you will work alongside experienced marketing professionals to support Carboline's digital presence through website enhancements, social media initiatives, and digital advertising efforts. You'll gain real-world experience in content creation, brand management, digital strategy, and audience engagement while helping strengthen and grow Carboline's online presence. What You'll Gain: Meaningful, hands-on experience working on impactful projects that contribute to Carboline's success. Exposure to cross-functional collaboration and insight into how a global organization operates. Professional development opportunities, including mentorship from experienced leaders. A chance to enhance your skills and apply classroom knowledge in a real-world setting. Participation in team-building activities and a workplace culture that values innovation, integrity, and growth. Minimum Requirements: Currently pursuing a degree in Marketing, Communication, Digital Media, or a related field. Available to work 30-40 hours per week from May through August. Strong communication, organization, and interpersonal skills. A proactive, detail-oriented, and passionate attitude and willingness to learn. Physical Requirements: Primarily office-based with extended computer use (up to 8 hours/day). Students must have housing arrangements in or near St. Louis, MO for the summer, as housing allowance is not provided. No unusual lifting, environmental, or exertion requirements. Essential Functions: Assist the Digital Marketing Specialist with website updates and enhancements to improve the user experience and keep content current. Support and strengthen Carboline's brand voice through social media posting, monitoring, and audience engagement. Research, implement, and maintain digital advertising campaigns to support brand awareness and business growth. Assist with improving and optimizing marketing automation tools and processes. Champion Carboline's commitment to safety and quality by adhering to all relevant policies and procedures. Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best ." Apply for this ad Online! ....Read more...
Transportation Intern - Summer 2027
JOB DESCRIPTION Summer 2027 Internship Opportunity! Title: Transportation Intern Location: St. Louis, Missouri Summary: Are you ready to kickstart your career with a company that's making a global impact? Carboline is looking for motivated, curious, and driven students to join our team for an unforgettable summer internship experience! This immersive 12-week program (Anticipated: May 17, 2027 - August 6, 2027), offers a unique opportunity to gain valuable experience, build lasting connections, and make a meaningful impact-all before heading back to campus. Get hands-on experience with Carboline's Corporate Transportation team and see supply chain operations in action! As a Transportation Intern, you'll help schedule shipments, interact with freight carriers, and sit in on daily logistics meetings to learn how a high-performing transportation department keeps business moving. This is your chance to build real-world skills in a fast-paced, collaborative environment. What You'll Gain: Meaningful, hands-on experience working on impactful projects that contribute to Carboline's success. Exposure to cross-functional collaboration and insight into how a global organization operates. Professional development opportunities, including mentorship from experienced leaders. A chance to enhance your skills and apply classroom knowledge in a real-world setting. Participation in team-building activities and a workplace culture that values innovation, integrity, and growth. Minimum Requirements: Currently pursuing a degree in Logistics, Supply Chain, or a related field. Available to work 30-40 hours per week from May through August. Strong communication, organization, and interpersonal skills. A proactive attitude and willingness to learn. Physical Requirements: Primarily office-based with extended computer use (up to 8 hours/day). Students must have housing arrangements in or near St. Louis, MO for the summer, as housing allowance is not provided. No unusual lifting, environmental, or exertion requirements. Essential Functions: Partner with the Transportation team to ensure timely, accurate processing and shipment of customer orders. Communicate daily shipping schedules with operations leadership and flag any at-risk orders. Coordinate last-minute shipping requests and schedule pickups with the distribution team. Generate, organize, and maintain all documentation and instructions related to customer orders to ensure smooth processing. Monitor shipments and customer responses to routing requests, using reporting tools to track order status and performance. Collaborate with team members on logistics initiatives and contribute to continuous improvement efforts. Champion Carboline's commitment to safety and quality by adhering to all relevant policies and procedures. Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best ."Apply for this ad Online! ....Read more...
Customer Service Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is remote. GENERAL PURPOSE OF THE JOB: The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage the end-to-end execution of customer orders from receipt and entry through final delivery, ensuring accuracy, alignment with customer requirements, and compliance with company policies, procedures and quality standards. Serve as a primary point of contact for customers and Sales Representatives by managing order inquiries, project updates, order status, and issue resolution to support successful project execution and customer satisfaction. Coordinate multiple concurrent customer orders and projects by partnering with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers, and customers to align material availability, production schedules, transportation, and delivery commitments. Monitor inventory availability, production schedules, project milestones, lead times, and transportation requirements to proactively identify risks, manage competing priorities, and maintain delivery commitments. Review order requirements, specifications, pricing, product availability, lead times, and supporting documentation to ensure accurate order execution, company policy, compliance and informed customer communication. Maintain customer accounts, master data, and transactional information within SAP and Salesforce to support data integrity, audit readiness, and compliance with company standards. Prepare freight estimates and coordinate transportation activities by evaluating shipment requirements, delivery locations, carrier options, and logistical considerations. Exercise sound judgment in resolving operational issues, including schedule changes, product availability, pricing discrepancies, shipment issues, returns, replacement orders, claims, credits, and billing adjustments in accordance with company policies, procedures, and established approval processes. Build and maintain collaborative relationships with customers, Sales Representatives, and cross-functional teams to support effective communication, operational execution, and exceptional customer service. Execute special projects, prepare operational reports, and identify opportunities to improve customer experience, order accuracy, data integrity, compliance, operational efficiency, and business processes. EDUCATION High school diploma or general education degree (GED) EXPERIENCE 5+ years of experience in customer operations, order management, customer service, sales support, or a related role within manufacturing, or construction products. Experience managing customer orders in Salesforce and SAP. OTHER SKILLS AND ABILITIES: Strong understanding of inventory availability, production scheduling, and order fulfillment processes. Excellent communication and relationship-building skills. Exceptional organizational skills with the ability to manage multiple priorities simultaneously. Strong problem-solving and critical-thinking abilities. Proficiency with Microsoft Office. Experience in logistics and inventory management preferred. Experience in SAP, and Salesforce is preferred. The base salary range for applicants in this position generally ranges between $52,000 and $58,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. This position is also eligible for a potential annual incentive bonus, based on company performance. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online! ....Read more...
Growth & Lifecycle Marketing Manager
Growth & Lifecycle Marketing ManagerAIM Smarter | Manchester, UK | Full-time, in-person Salary depending on experience, plus performance bonusAIM Smarter is a community-driven technology platform for the promotional products industry, bringing together 2,300+ distributor members, brand partners and modern merch sellers. Underneath it sits AIM iQ, our AI-first platform built to make running a promotional products business faster and easier. From sourcing and live inventory to mock-ups, artwork and intelligent business tools, we are building technology around the way this industry actually works.We are growing. And we need someone who understands how to turn that growth opportunity into something measurable.What this role isWe are looking for an experienced growth and lifecycle marketer who knows how to take strong marketing and make sure it reaches the right people, through the right channels, at the right moment.You will own the machinery behind that.That means understanding our audiences deeply, segmenting them properly in HubSpot, building and managing email and CRM journeys, deciding where and how campaigns are distributed, tracking what happens next and using the data to continually improve acquisition, activation, engagement and retention.You will work closely with our Brand & Culture Strategist and content creation team, who own how AIM sounds, what we stand for and the creative direction of the marketing.They create the signal. You make sure it reaches the right people, and prove whether it worked.Your non-negotiablesThis role requires: 3+ years in growth, lifecycle or performance-led marketing, ideally within a SaaS, platform or marketplace business.Demonstrable, hands-on HubSpot experience. You should be comfortable personally building and managing lists, segmentation, workflows, email campaigns, lifecycle stages, automation and reporting. We are not looking for someone who has simply worked alongside an agency or CRM team using HubSpot.Strong email and CRM marketing experience, including audience segmentation, behavioural targeting, nurture journeys, testing and optimisation.Strong analytical ability. You should be comfortable moving between campaign performance, CRM data, funnels, cohorts and customer behaviour and turning that information into decisions.Proven ownership of both acquisition AND retention. You need evidence that you have helped bring people in, helped move them towards conversion, and helped keep them engaged afterwards. These are the foundations of the role.What you would actually be doingYou will take the audiences AIM Smarter needs to reach and build the infrastructure and strategy for reaching them properly.You will own HubSpot as a marketing tool: creating meaningful audience segments, maintaining lifecycle logic, building automated journeys and making sure our CRM data actually informs what marketing we send.You will build and optimise email programmes around behaviour rather than simply sending the same campaign to everyone.You will decide how campaigns should be distributed across email, paid, organic, partner, event and community channels, based on who we are trying to reach and what we know about them.You will map the journey from first interaction through sign-up, activation, engagement, conversion and retention, identifying where people move forward and where we lose them.You will measure what happens. Not just opens, clicks and impressions, but whether marketing changed behaviour.And you will bring those findings back into the business: what worked, what didn’t, who responded, who didn’t, and what we should do differently next time.The audiences you will be working withThe people we need to reach are not one audience.There is the owner-operator running everything themselves. The established distributor with a sales team. The individual rep inside a member business. The supplier or brand partner on the other side of the marketplace.Different people. Different behaviours. Different reasons to care.Your job is to understand those differences and make sure our marketing reflects them.Because good marketing sent to the wrong person is still the wrong marketing.Acquisition is only half the jobGetting someone through the door matters. What happens afterwards matters just as much.For AIM iQ, that means understanding the journey from discovering the platform to signing up, sourcing a first product, returning, exploring more of the platform and ultimately making it part of how they work.For the wider AIM Smarter community, it means understanding what keeps members engaged and where there are opportunities to deepen that relationship.Acquisition without adoption is a leaking bucket you keep paying to fill. Adoption without acquisition is a very good product too few people have found.You will be expected to understand and influence both.How you workYou are naturally curious about the numbers behind the marketing.You want to know why one audience responded and another didn’t. Why someone opened but didn’t click. Why people signed up but never came back. Why one segment converts differently from another.You are comfortable getting into HubSpot yourself to find out.You test, learn and adjust rather than relying on assumptions. You can take a lot of information and turn it into a clear decision about what happens next.And while data informs your decisions, you understand that there are real people behind it.AI is part of how we workAIM iQ is an AI-first platform and we want our marketing function to work with the same mindset.You should already be comfortable using AI in your own work, whether that is Claude, ChatGPT or equivalent tools, and be curious about how AI can make segmentation, analysis, research, automation and marketing operations smarter.We are interested in people who experiment, learn quickly and find better ways of working.What AIM Smarter is likeThis is an established company with real infrastructure, industry relationships and a large existing community, backed by a listed group.But we are building quickly.The team is connected and departments do not operate in silos. You will work closely with brand, content, product, technology, sales and our US team.This is an in-person role because that proximity matters. You learn by being inside the conversations, decisions and dynamics of the business.Most of our members are in North America, so there will occasionally be later finishes to overlap with our US team and community. There will also be opportunities to travel to industry events in the US and UK.Alongside salary, the role includes a performance bonus linked to the growth and engagement side of the job.How to applySend us your CV.We will be looking closely for evidence of hands-on HubSpot experience, email and CRM marketing, audience segmentation, analytical decision-making and measurable acquisition and retention results.You do not need a particular degree or a perfectly linear career.You do need to be able to show us what you have actually done.AIM Smarter is based in Manchester. This role requires you to be Manchester-based and able to work from the office. Remote applications will not be considered.Applicants must have the right to work in the UK. We are not able to offer visa sponsorship.AIM Smarter is an equal opportunity employer. We welcome applications from every background and are glad to make reasonable adjustments at any stage. Just tell us what you need. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Senior Account Executive
Senior Account ExecutivePackage of £28,00 to £32,000 (depending on skills and experience)If you love digital marketing but believe in response over vanity metrics and are done with traditional agency life, then keep reading....Leeds-List believes in creating better digital experiences that inspire people to act. It's a simple ambition, but it drives everything we do. We make content that people want to read and campaigns that helps our brand partners find new customers without the need for annoying ads or privacy-invading methods.We are digital agency and media platform without the agency politics. Because the media channels are ours, we own the audience, and our data science means we intelligently create content and campaigns that make our readers want to take action. We work with our clients to understand their needs and we use our audience insights to lead their strategy on our platforms. The result? Readers see campaigns that are relevant and they want to read. And clients see amazing results, just see for yourself... 22% conversion for CityFibre, 4.4% conversion rate for LNERAn industry-beating average time-on-page of 02:26 And, an almost unbelievable bounce rate of just 5.9% We’re an ambitious but small, tight-knit team who all muck in and share in our success. Everyone has a voice, everyone is expected to add value.What we’re looking for:We’re looking for fantastic account executives to build up our client services team after a bunch of new business wins.This role handles delivery and onboarding after a client win, managing the campaign from inception, discovery, asset collection through to evaluation and rebooking.You'll need to know all the stages required to deliver a great digital content campaign and stay true to our values of delivering something excellent, every time.We’re looking for those who will create a seamless client experience, who will dig deeper and push harder to make sure the campaign delivers the best possible results. It’s not easy, it takes charm, wit and wicked organisational skills, but it’s a lot of fun, especially if you like a fast paced environment and like to think around corners.You’ll need to be a people person. Someone who can manage stakeholders at every level, building their trust and possessing the confidence to present ideas and push back on amends. Whether you’re coming from an account handling role in an agency or from a client-side position, you’ll use the skills you’ve developed to take responsibility for the success of campaigns and the happiness of our client partners.Digital experience is essential, including analytics and measurement to thoroughly grasp every stage of a digital campaign.What we need: We’re looking for someone who’s super organised and can keep multiple campaigns and clients running (and can demonstrate how they're organised beyond a massive to-do list)You’ll need to know all the stages of delivering marketing/advertising campaignsYou'll need to know what to measure to understand whether a campaign is delivering value to the client, whether we have the data or need a third partyWe need at least 18 months previous work experience in campaign delivery, delivering marketing, advertising or digital campaigns from inception through to evaluation - and evidence thereof What you’ll be doing: Managing multi-channel digital campaigns from start to finishSpeaking to clients regularly - in person, on the phone or over video callRegularly communicating with clients and stakeholders by email, phone and through meetingsEnsuring frequent contact with clients to keep campaigns on trackKeeping clients happy and campaigns on scheduleWorking with our business development team to onboard clientsClearly communicating with clients so they always feel valuedCreating project plans, managing deadlines and handling resourcesGathering info, assets and insight for client campaignsCreating briefs for our studio team to produce campaignsAnalysing campaign performance and identifying improvementsHaving an eye on industry trends and benchmarks so you know how we compareRetaining and rebooking clients by providing fantastic customer service What’s on offer: Package of £28,00 to £32,000 (depending on skills and experience)Annual performance bonusBased at our fantastic City Centre officesOffice first with flexible working after probationary period28 days holiday, plus bank holidays and your birthdayApple MacBook Pro INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Digital Account Manager
Senior Account ExecutivePackage of £28,00 to £32,000 (depending on skills and experience)If you love digital marketing but believe in response over vanity metrics and are done with traditional agency life, then keep reading....Leeds-List believes in creating better digital experiences that inspire people to act. It's a simple ambition, but it drives everything we do. We make content that people want to read and campaigns that helps our brand partners find new customers without the need for annoying ads or privacy-invading methods.We are digital agency and media platform without the agency politics. Because the media channels are ours, we own the audience, and our data science means we intelligently create content and campaigns that make our readers want to take action. We work with our clients to understand their needs and we use our audience insights to lead their strategy on our platforms. The result? Readers see campaigns that are relevant and they want to read. And clients see amazing results, just see for yourself... 22% conversion for CityFibre, 4.4% conversion rate for LNERAn industry-beating average time-on-page of 02:26 And, an almost unbelievable bounce rate of just 5.9% We’re an ambitious but small, tight-knit team who all muck in and share in our success. Everyone has a voice, everyone is expected to add value.What we’re looking for:We’re looking for fantastic account executives to build up our client services team after a bunch of new business wins.This role handles delivery and onboarding after a client win, managing the campaign from inception, discovery, asset collection through to evaluation and rebooking.You'll need to know all the stages required to deliver a great digital content campaign and stay true to our values of delivering something excellent, every time.We’re looking for those who will create a seamless client experience, who will dig deeper and push harder to make sure the campaign delivers the best possible results. It’s not easy, it takes charm, wit and wicked organisational skills, but it’s a lot of fun, especially if you like a fast paced environment and like to think around corners.You’ll need to be a people person. Someone who can manage stakeholders at every level, building their trust and possessing the confidence to present ideas and push back on amends. Whether you’re coming from an account handling role in an agency or from a client-side position, you’ll use the skills you’ve developed to take responsibility for the success of campaigns and the happiness of our client partners.Digital experience is essential, including analytics and measurement to thoroughly grasp every stage of a digital campaign.What we need: We’re looking for someone who’s super organised and can keep multiple campaigns and clients running (and can demonstrate how they're organised beyond a massive to-do list)You’ll need to know all the stages of delivering marketing/advertising campaignsYou'll need to know what to measure to understand whether a campaign is delivering value to the client, whether we have the data or need a third partyWe need at least 18 months previous work experience in campaign delivery, delivering marketing, advertising or digital campaigns from inception through to evaluation - and evidence thereof What you’ll be doing: Managing multi-channel digital campaigns from start to finishSpeaking to clients regularly - in person, on the phone or over video callRegularly communicating with clients and stakeholders by email, phone and through meetingsEnsuring frequent contact with clients to keep campaigns on trackKeeping clients happy and campaigns on scheduleWorking with our business development team to onboard clientsClearly communicating with clients so they always feel valuedCreating project plans, managing deadlines and handling resourcesGathering info, assets and insight for client campaignsCreating briefs for our studio team to produce campaignsAnalysing campaign performance and identifying improvementsHaving an eye on industry trends and benchmarks so you know how we compareRetaining and rebooking clients by providing fantastic customer service What’s on offer: Package of £28,00 to £32,000 (depending on skills and experience)Annual performance bonusBased at our fantastic City Centre officesOffice first with flexible working after probationary period28 days holiday, plus bank holidays and your birthdayApple MacBook Pro INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Senior Segment Marketing Manager
Job title: Senior Segment Marketing ManagerOffice location with Hybrid working: Hammersmith, LondonSalary: Negotiable, depending on experienceAbout the role and the Team:The Senior Segment Marketing Manager (New Build) leads the marketing strategy for one of Hyperoptic's most successful and strategically important growth segments. You'll be responsible for developing insight-led marketing strategies that drive subscriber growth, maximise penetration and bring to life one of Hyperoptic's most compelling propositions - fibre broadband ready from day one, with a pre-installed router enabling customers to get online as soon as they move into their new home.Working across Brand, CRM, Digital, Sales, Property and Commercial teams, you'll create compelling customer experiences throughout the home-buying journey, whilst collaborating with property developers to identify new growth opportunities and maximise Hyperoptic's presence within sales and marketing suites.As the marketing lead for the New Build segment, you'll champion the voice of the customer across the business, ensuring customer insight and marketing priorities are represented in cross-functional discussions and senior forums. You'll build strong relationships across teams, influence decision-making and help shape initiatives that deliver exceptional customer experiences and commercial growth.This is a varied role for a marketer who loves combining creativity with commercial thinking. We're looking for someone who enjoys getting stuck in, thrives in a fast-paced environment and is equally comfortable developing strategy, writing campaign briefs and rolling up their sleeves to deliver outstanding marketing. What will you be doing? Become the marketing expert for the New Build customer, understanding their needs and the home-buying journey.Develop insight-led go-to-market strategies and campaigns that bring Hyperoptic's unique Day One Connectivity proposition to life.Create compelling customer experiences across every touchpoint, from sales and marketing suites through to move-in communications.Build strong relationships with property developers and internal stakeholders to identify new marketing and growth opportunities.Inspire and lead cross-functional teams to deliver integrated marketing campaigns that drive subscriber growth.Own the end-to-end planning, execution, and optimisation of cross-channel marketing campaigns.Develop and deliver quarterly marketing plans with a strong focus on high-impact offline and integrated campaigns.Forecast acquisition, renewals, churn, and subscriber performance to support commercial decision-making.Define the most effective go-to-market strategies to maximise customer acquisition, penetration, and lifetime value.Partner with cross-functional teams to ensure campaigns are delivered seamlessly and achieve maximum ROI.Lead virtual teams, providing clear direction and influencing stakeholders to deliver against shared objectives.Champion a culture of testing, experimentation, and continuous optimisation, using data and performance insights to improve campaign effectiveness.What we are looking for?: Significant experience in a customer acquisition role within a subscription-based business.A proven track record of delivering successful marketing campaigns.Strong experience developing customer segmentation strategies and executing targeted marketing initiatives.Excellent analytical skills with the ability to translate complex data into clear insights and actionable recommendations.Outstanding stakeholder management and influencing skills, with experience leading cross-functional or virtual teams.The ability to balance strategic thinking with hands-on delivery in a fast-paced, high-growth environment.Exceptional organisational skills, managing multiple priorities while maintaining attention to detail.A resilient, results-oriented mindset with a passion for continuous improvement and commercial success.A degree in Marketing, Business, or a related discipline is desirable.Why work for us? We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022) Some of our key Benefits Global Remote working for up to 2 week per year for those who are able to work remotely25 days' paid holiday increasing each year, to a max of 35Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer Private medical Insurance provided by AXA health Life assurance giving you cover of 4 times your base salary Partnership with the Kings Trust Our pension scheme matches your contributions up to 4% Retail offers — discounts from hundreds of recognisable brands Free Hyperoptic broadband if you live in a Hyperoptic area Enhanced pay for new parents We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life. What happens next? You apply We carefully review your applicationWe'll get back to you — even if it's a no (for now) For more information on the Hiring Manager or team for this role, please reach out to Emma.Mantle@hyperoptic.com who can support with additional questions. ....Read more...
Sales & Customer Support Coordinator
Sales & Customer Support CoordinatorSalary: £28,000 - £31,000 per annum, plus uncapped performance-related bonusLeeds (supporting Manchester and wider depots)PermanentHours: 08:30 - 17:00, Monday to Friday – office basedJoin One of the Sunday Times Best Places to WorkAt innergy, we're proud to be a Yorkshire business with big ambitions and an even bigger focus on our people.Recognised as one of the Sunday Times Best Places to Work, we've built a culture where people feel supported, valued and given the opportunity to grow. We believe work should be enjoyable, rewarding and somewhere you can build a long-term career, not just have a job.We're a friendly, down-to-earth team who genuinely enjoy working together. Whether it's celebrating success, supporting each other through busy periods, getting involved in team socials or helping colleagues develop their careers, people are at the heart of everything we do.As we continue to grow, we're looking for someone who shares our values and wants to be part of the journey.About the RoleThis is a varied and fast-paced role that sits at the heart of our customer and sales operation.You'll be one of the first points of contact for customers, handling enquiries, supporting existing accounts and helping ensure our customers receive the excellent service we're known for.No two days are quite the same. One minute you'll be helping a new customer join us, the next you'll be supporting key accounts, resolving a query or working alongside colleagues across the business to deliver a great customer experience.You'll be supported by an experienced management team who are invested in your success and development from day one.What You'll Be DoingCustomer & Sales Support Handle all new domestic LPG, beer gas and industrial gas enquiriesRespond to pricing queries from existing customersProcess additional cylinder requests and maintain customer recordsManage contract renewals and supply agreementsSupport customers with product and service enquiriesBuild positive relationships with customers through excellent serviceAccount Management & Customer RetentionFollow up with lapsed customers and identify opportunities to win back businessReview customer cylinder balances and investigate discrepanciesProduce monthly cylinder statements for key accountsHelp ensure customer accounts remain accurate and up to date Operational & Administrative Support Manage the shared sales enquiries inbox and ensure prompt responsesProcess stockist forms, surplus orders and pricing updatesHandle enquiries relating to gas cages, cylinders and helium productsWork closely with colleagues across multiple depots to support customer requirements Customer Experience Investigate customer concerns and support positive resolutionsHelp maintain the high standards of service our customers expect Development & Career OpportunitiesWe believe in investing in our people.This role offers the opportunity to develop a broad understanding of the LPG, industrial gas and beer gas sectors while building valuable commercial, customer service and account management skills.You'll receive ongoing support, mentoring and coaching from experienced colleagues and managers. For the right person, there are genuine opportunities to take on additional responsibility and develop a long-term career within innergy.Many of our team members have progressed into more senior roles, and we're always keen to support people who want to grow.What We're Looking ForWe're less interested in whether you've worked in our industry before and more interested in the sort of person you are.You'll likely be: Friendly, positive and approachableOrganised and able to manage multiple prioritiesA confident communicator both on the phone and by emailSomeone who enjoys solving problems and helping customersA team player who likes working closely with colleaguesKeen to learn, develop and take ownership of your workPrevious experience in customer service, sales support or administration would be beneficial, but attitude and willingness to learn are just as important. Why Join innergy? Sunday Times Best Places to Work employerSupportive and approachable leadership teamOngoing training, mentoring and developmentReal opportunities for career progressionFriendly, welcoming colleaguesRegular team events and social activitiesA growing business where your contribution genuinely mattersCompetitive salary and uncapped bonus opportunity What Success Looks Like Customer enquiries handled promptly and professionallyStrong customer relationships and positive feedbackAccurate and well-maintained customer accountsEffective management of sales administration activitiesPositive contribution to the wider team and company culture Interested? If you feel that you possess the relevant skills and experience, then please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Housing Support Worker
Housing Support WorkerLocation: LeedsHours: Permanent, with flexible options of 37, 30 or 22.5 hours per week, Monday to Friday. We are looking to appoint either 1 x 37-hour and 1 x 22.5-hour Housing Support Worker, or 2 x 30-hour Housing Support Workers.Salary: £29,077 per annum, pro rata for part-time hoursBenefits: 5% employer pension contribution and 25 days’ annual leave plus bank holidays, pro rataDo you have experience of supporting people to overcome challenges, build their confidence and move towards greater independence?LATCH is looking for experienced and committed Housing Support Workers to join its friendly and close-knit team in Leeds. We are recruiting two Housing Support Workers and can offer flexibility across 37, 30 or 22.5 hours per week, depending on the experience and availability of the successful candidates.This is an opportunity to build meaningful relationships with tenants and provide flexible, person-centred support that helps people maintain their homes, work towards their personal goals and create lasting positive change in their lives.About LATCHLATCH is an established Leeds-based charitable organisation with a vision that people should have quality homes and opportunities to lead fulfilling lives.We refurbish empty and derelict properties, transforming them into high-quality supported homes for people who are experiencing homelessness or facing housing challenges. Since LATCH began, more than 112 properties across Chapeltown, Harehills and Burley have been brought back into use.Our work goes well beyond providing someone with a home. We offer flexible and individualised support, recognising that every tenant has different experiences, strengths and aspirations. Our approach incorporates strengths-based and trauma-informed practice, helping tenants to rebuild their confidence, develop new skills and progress towards independent living.In 2025, LATCH housed 259 adults and children, supported 73 people into a new home and helped 57 tenants move successfully into independent living.The roleAs a Housing Support Worker, you will manage an active caseload of people with multiple and complex needs, working closely with tenants to understand their individual circumstances, identify their support needs and agree achievable goals.Your support could include helping someone to manage their tenancy and finances, access benefits or specialist services, improve their wellbeing, develop independent living skills, or take steps towards volunteering, training and employment.You will build supportive and professional relationships while encouraging tenants to recognise their strengths, make informed decisions and take greater control of their lives.The role will also involve transporting tenants where required, so a full UK driving licence and access to your own vehicle for work purposes are essential.Your responsibilities will include: Completing housing and support needs assessments and contributing to decisions about suitable housing offers.Working with tenants to develop, implement and regularly review individual support plans using the Outcomes Star.Helping tenants establish and maintain their tenancies and reduce the risk of recurring homelessness.Supporting tenants with practical and emotional issues, including budgeting, paying bills, planning meals and managing their homes.Helping tenants access welfare benefits and maximise their income.Supporting tenants to access community activities, volunteering, training and employment opportunities.Completing risk assessments and responding appropriately to safeguarding concerns and incidents.Working with partner organisations, making referrals and attending multidisciplinary meetings where required.Supporting tenants to prepare for and move successfully into independent living.Monitoring the condition of tenants’ accommodation and reporting repairs or damage.Maintaining accurate, detailed and confidential case records.Contributing to service development, team meetings, performance reporting and the achievement of service outcomes.Prioritising changing and competing demands effectively across an active caseload.Transporting tenants where required as part of their support. About youWe are looking for someone who is warm, dependable and able to develop positive working relationships with people who may have experienced homelessness, trauma or a range of complex support needs.You will need: At least 3 years’ experience working as a Support Worker.Experience of managing an active caseload of people with multiple and complex needs.Experience of building and maintaining effective support relationships.An understanding of homelessness and the range of practical and emotional issues people may experience.The ability to assess housing and support needs, identify risks and develop appropriate support plans.The ability to develop, implement and review person-centred support plans.The ability to prioritise changing and competing demands across an active caseload.Knowledge of welfare rights and benefits.Knowledge and understanding of safeguarding principles and procedures.The ability to maintain professional boundaries and confidentiality.Strong written and verbal communication skills.Good organisational skills and the ability to manage your own time and workload.Confidence using Microsoft Office, databases and electronic record-keeping systems.The ability to work independently, use your initiative and contribute positively as part of a team.A full UK driving licence with no more than six penalty points and access to your own vehicle for work purposes. A relevant qualification in support work or social work, experience within supported housing, knowledge of Leeds-based support services or experience of using the Outcomes Star would be advantageous but is not essential.Working at LATCHPeople are at the heart of everything we do. We want colleagues who share our commitment to treating tenants as equal partners and respecting their right to make decisions about the support they receive.You will be joining a supportive organisation that values empathy, honesty, initiative, continuous improvement and collaborative working. We welcome diversity, recognise people’s individual strengths and understand that complex circumstances can often underlie challenging behaviour.This role is subject to a satisfactory Enhanced DBS check.When applying, please confirm whether you are interested in working 37, 30 or 22.5 hours per week, or whether you would be happy to be considered for any of these options.Interviews will take place on 26th, 27th and 28th October 2026. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...