Assistant Manager Jobs Found 133 Jobs, Page 6 of 6 Pages Sort by:
Teaching Assistant Apprenticeship At Dundry C Of E Primary School
To work under the direct instruction of teaching / senior staff, usually in the classroom with the teacher, to support access to learning for pupils and provide general support to the teacher in the management of pupils and the classroom. Support for Pupils: Attend to the pupils’ personal needs Supervise and support pupils ensuring their safety and access to learning Establish constructive relationships with pupils, acting as a role model and being aware of and responding appropriately to individual needs Develop a good knowledge of a pupil's individual special educational needs and implement appropriate strategies Promote the inclusion and acceptance of all pupils Encourage pupils to interact with others and engage in activities led by the teacher To provide pastoral support for pupils as directed by the tutor or House staff Support for Teacher: Prepare the classroom as directed for lessons and clear afterwards Be aware of pupil problems / progress / achievements and report to the teacher as agreed Undertake pupil record keeping as requested Support the teacher in managing pupil behaviour, reporting difficulties as appropriate Gather / report information from / to parents / carers as directed Provide clerical / admin support for learning Support pupils to develop basic literacy and numeracy skills Support the role of the tutor, including mentoring individual or small groups of students as directed by the tutor or House staff Support for the Curriculum: Support pupils to understand instructions Support pupils in respect of local and national learning strategies as directed by the teacher Support pupils in accessing and developing basic ICT skills School Support & General: To attend all department meetings and relevant staff meetings To attend all training courses as directed To participate in the School’s Performance Management Review process and make use of professional development opportunities To familiarise yourself with the working practices of the Department and adhere to them at all times To maintain confidentiality according to organisation and legal requirements To be aware of equal opportunities policies and principles and health and safety regulations The postholder will be expected to contribute to the protection of children as appropriate, in accordance with any agreed policies and/or guidelines, reporting any issues or concerns to their immediate line manager Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Potential permanent job role, progression to a higher-level apprenticeship or qualification.Employer Description:Dundry C.E. Primary School is a happy, vibrant small village school where we aim to provide an excellent education for all pupils. We want to enable our pupils to become resilient and creative learners, who show respect for others and the world around them. We have a friendly, committed and caring staff team, all of whom endeavour to provide the best educational experiences and a wide range of exciting opportunities for every child at our school. Are you passionate about giving children the best possible start in their educational journey? Do you have a "magic touch" when it comes to Early years/KS1 child development? We are looking for an enthusiastic and dedicated Teaching Assistant to join our vibrant reception/Year 1 class. This is a fantastic opportunity to play a key role in a nurturing environment where play-based learning and child-led exploration are at the heart of everything we do.Working Hours :8.30am - 3.30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Viticulture Crop Technican Apprentice
They will engage with modern technology, innovative growing techniques, and creative problem-solving, while monitoring vine health, and gaining practical experience in producing grapes for high-quality wines. As a founding member of Sustainable Wines of Great Britain - achieving Gold status in the vineyard in 2026 -the apprentice role will also be supporting sustainability, biodiversity, and estate conservation initiatives. We are seeking a motivated Viticulture Apprentice to join our vineyard team. This role offers hands-on experience in grape growing and vineyard management, combining traditional practices with modern technology, innovation, and creative problem-solving to support high-quality wine production. Who you’ll be working with: Viticulturist: A highly experienced viticulturist with over 30 years in grape and top-fruit growing, agriculture and estate conservation. They bring deep practical knowledge and a lifelong connection to the land. As a second-generation grower on the estate, they combine tradition with evolving practices, offering valuable mentorship, insight, and guidance to apprentices learning the craft. Head of Production: 12 years of experience across viticulture, winemaking, and operations. Holding an MSc in Viticulture and Oenology and FACTS qualified advisor, they bring strong technical expertise, regulatory knowledge, and a focus on efficiency and innovation, supporting apprentices with practical insight all the way through to wine production. Key Responsibilities: Assist with daily vineyard operations including pruning, training, canopy management, and harvesting Monitor vine health, pests, and diseases, reporting findings accurately Support soil management and fertilisation practices Operate and maintain vineyard tools and machinery Trial digital tools and vineyard technology (e.g., data collection apps, weather sensors) Contribute to innovative and sustainable viticulture practices Maintain records of vineyard activities and environmental conditions Work collaboratively with the vineyard team, liaising with the winery during harvest where required. Learning & Development: Gain practical experience in all aspects of viticulture Develop knowledge of grape varieties and growing conditions in England Learn about sustainable and climate-conscious vineyard practices Build skills in agricultural technology and data-driven decision making What We Offer: Experienced and knowledgeable team for training and mentorship Hands-on experience in a growing English wine industry Opportunity to work in a leading vineyard with associated winery – all production of the product done on site.Career progression within viticulture and winemaking Skill required Strong interest in viticulture, agriculture, or wine production (previous experience desirable, but not required) Willingness to work outdoors in varying weather conditions Good physical fitness and ability to perform manual tasks Basic understanding of technology or willingness to learn Machinery operation desired (tractor, mowers, forklift). If no experience, a willingness to learn is required Training:You will be studying at Hadlow college one day per week.Training Outcome: Vineyard Operator / Manager: Taking on more responsibility for day-to-day vineyard management, including pruning, canopy work, and harvest decisions Assistant Viticulturist: Progressing into a technical role focused on vine health, yield management, and data-driven vineyard decisions Viticulturist: Managing vineyard blocks or entire estates, making key decisions on grape production and sustainability Employer Description:Balfour Winery is one of England’s leading wine producers, pioneers for both English traditional method sparkling wines, and a new wave of English still wines. Making over 400,000 bottles of still and sparkling wines each year, Balfour is one of England’s most respected and renowned wineries, combining world-class winemaking with a spirit of innovation.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Patience,Physical fitness ....Read more...
Accounts Assistant Apprentice
Purchasing & Purchase Ledger • Prepare supplier payment runs in accordance with company procedures. • Reconcile supplier statements and investigate discrepancies. • Ensure payments are accurately reconciled with receipts and supporting documentation. • Send supplier remittances following payment processing. • Set up suppliers within Sage. • Assist in implementing and maintaining supplier invoice approval processes. • Support the operations team with processing supplier invoices. • Export purchase invoices in a timely manner. Sales Ledger & Credit Control • Export sales invoices in a timely manner. • Set up new clients within Sage promptly and accurately. • Maintain and update the debtor spreadsheet on a daily basis. • Chase outstanding invoice payments from clients professionally and efficiently. • Send client statements and support with account reconciliations. • Assist in resolving client invoice queries. • Monitor group and credit control inboxes. • Assist with credit checking. General Finance & Reconciliations • Post daily bank transactions accurately within Sage. • Complete fortnightly bank reconciliations. • Support the finance team with maintaining accurate financial records and documentation. • Assist with processing expense payment runs. • Review and process staff expense claims in line with company policy. • Support with VAT return preparation and related reconciliations. KPI Reporting & Management Accounts Support • Assist with KPI and system reporting. • Support the Finance Manager with analysing and producing monthly performance reports, including productivity reporting and work won reports. • Assist in the preparation of management accounts. • Support with posting journals and maintaining the fixed asset register. • Review and maintain Sage nominal ledgers. • Assist with other finance administration tasks. GENERAL RESPONSIBILITIES AND KPI’S This aspect of the role is focused on maintaining high standards of professional development, collaboration, and customer service, while ensuring compliance with company policies and health & safety regulations. These general responsibilities are non-negotiable performance standards that ensure consistent delivery of high-quality work, customer satisfaction and operational efficiency. These responsibilities will guide your performance, help you stay aligned with the company’s values, and provide a framework for personal and professional development. Training:The Level 3 Assistant Accountant apprenticeship standard includes 6 AAT exams, in addition to the Synoptic Assessment as part of the End-Point Assessment (EPA) process. The knowledge units will be delivered at the EMA training hub in Derby, or online (depending on apprentices’ location) through day release. AAT Modules are as follows: Introduction to Bookkeeping (Level 2 Unit) Principles of Bookkeeping (Level 2 Unit) Management Accounting Techniques Financial Accounting: Preparing Financial Statements Business Awareness Tax Processes for Business Training Outcome:Opportunity for a full time position within the team upon completion of the apprenticeship programme Employer Description:MEC Consulting Group Ltd stands as a beacon of excellence in the field, offering a multidisciplinary approach to engineering and environmental consultancy. The firm is dedicated to delivering technical solutions that span a wide spectrum of projects, encompassing the private and public sectors. These projects range from residential and commercial ventures to industrial, retail, leisure, education, and healthcare endeavours. What sets MEC apart is its commitment to harnessing the diverse skills, technical expertise, and collective experience of its dedicated teams. The company's primary focus is on delivering tangible results and fostering collaboration to develop innovative, sustainable, and cost-effective solutions. MEC's unwavering dedication to supporting its clients in achieving their goals remains at the heart of its mission, ensuring a bright and prosperous future under the stewardship of Alex Bennett.Working Hours :Monday to Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative ....Read more...
Accounts Level 2 Apprentice - 12 Months Fixed Term
Main duties and responsibilities: Process purchase invoices and ensure accurate coding and recording Assist with sales invoicing and credit control activities Support the maintenance of financial records and filing systems Process expense claims and staff reimbursements in line with company policies Assist with maintaining supplier and customer account information Help reconcile bank accounts and financial transactions Assist with month-end processes and financial reporting activities Support cash management and monitoring of income and expenditure Prepare financial data and reports for review by senior finance staff Assist with budgeting and forecasting exercises as required Learn and use financial systems and accounting software effectively Maintain confidentiality and security of financial information Support compliance with financial policies, procedures, and regulatory requirements Ensure accurate record keeping and audit readiness Respond professionally to finance-related queries from colleagues, customers, and suppliers Build positive working relationships across the organisation Provide administrative support to the Finance Team as required Attend all required apprenticeship training sessions Complete coursework, assessments, and portfolio evidence within agreed timescales Apply learning from the apprenticeship programme within the workplace Work towards achieving the apprenticeship qualification Adhere to organisational policies and procedures Promote equality, diversity, and inclusion Undertake any other reasonable duties commensurate with the role and level of responsibility Standard for all Jobs: To perform services not only for the college but also for any subsidiary as required To take a proactive role in the identification of personal and group training and developmental needs which support college objectives and to actively participate in the fulfilment of identified training and development needs To contribute promotional activities both inside and outside the college and to assist in the production of promotional and publicity materials as required To operate at all time within both the spirit and the practice of the college Equal Opportunities policies To be aware of and work with due regard to safety and safe practice. To meet statutory requirements and to report any hazards / unsafe practices or incidents as appropriate To represent the college in the best light at all times To maintain such records and undertake administrative duties as may be determined by the college To carry out any other duties in connection with the appointment which may be reasonably determined from time to time by the College Principal or line manager This job description is intended to provide a guide to the general duties and responsibilities of the specified post and to set in context the framework within which the post holder will operate It should not be regarded as a legal document nor a set of conditions of service The job description sets out the main duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the post Such variations are common occurrences and cannot of themselves justify a reconsideration of the grading of the post This job description will be reviewed regularly and may be varied in the light of the business needs of the college Training: You will be required to attend The Broadway Campus, Dudley College, 1 day per week in term time only You will be assigned an assessor who will visit you in the workplace every 8 weeks to support you with your apprenticeship You will receive a Level 2 Accounts or Finance Assistant qualification upon successful completion of your apprenticeship In house training will be provided on an ongoing daily basis with the current finance team Training Outcome: Career Prospects - Manager Positions In addition, transferable skills to different departments There may also be opportunities in technical professional support roles too Employer Description:Dudley College of Technology is a further and higher education college based in Dudley, England. The college's history dates to 1862, when the Dudley Public Hall and Mechanics Institute was first built. Since that date the college has continued to provide technical and vocational education. Now forming the Dudley Learning Quarter, and the Brierley Hill Learning Quarter the college has expanded across the borough and is one of the most successful further education colleges in the UK, providing a wide range of education and training programmes across the West Midlands, with inspirational facilities in which our students can access world-leading technology, we are at the forefront of Further Education. The college continues to invest in its learning environment to provide outstanding facilities to its students. Enrolling around 12,000 students each year across a wide range of academic and vocational programmes, on both a full and part-time basis our provision continues to develop as a response to the ever-changing skills agenda. The college offers courses in a wide range of subject areas and provides education and training for apprentices, advanced apprentices, and work-based adults. The college has extensive links with employers on a local, regional, and national basis offering a diverse range of business improvement and employee skills updating programmes. The college also offers a number of employability programmes to help adults return to work.Working Hours :Monday - Friday between 8.30am - 5.00pm. However, hours can be discussed at interview - earlier start times and later finishing times may be required on occasions - so flexibility is desirable.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Analytical skills,Team working,Initiative,Microsoft office,Good written English,Ability to prioritise,Basic understanding of maths ....Read more...
Finance Apprentice
Alongside working as a core part of Tudor Park’s central Finance team, the Finance Apprentice will study towards the AAT Level 2 Certificate in Accounting with a dedicated training provider. We actively support your growth by providing dedicated time set aside for study during your working hours Working in a uniquely dynamic school environment means this role crosses over into wider school operations, giving you a fantastic, broad foundation in business management. With full training and support from our expert team, you will support the recording, retrieval and reporting of financial transactions across the Trust This job description is a guide to the nature of the work required. It is not wholly comprehensive or restrictive and may be reviewed with the post holder and line manager as operationally required. As an apprentice, the post holder will be supported and trained in these duties, taking on greater responsibility as they progress Operations and compliance support Support the administration of Trust-wide service contracts, including those for catering and cleaning Help maintain accurate records for site and estates management, including assisting with the management of external contractors Support the central team with compliance administration, including helping to update and maintain health & safety logs Assist with the administrative tasks required for data protection and GDPR record keeping Support the general procurement process for the Trust, helping to source and order operational supplies and equipment Liaise with school-based staff and premises teams to help facilitate day-to-day operational requests Purchase ledger Help code and process purchase invoices, including inputting into the finance system with accuracy Match purchase orders and service contract details to invoices Help ensure purchase order and invoice authorisation processes are applied correctly Support the timely payment of invoices Reconcile supplier statements Respond to supplier queries Bank and credit card management Help process and reconcile cash advances and accounts Support the preparation of bank reconciliations Help process and reconcile credit card and Soldo transactions and accounts, encouraging card holders to supply accurate and timely supporting documentation for expenditure Other finance duties Help process staff expenses claims Post bank payments to the finance system Help resolve finance-related queries Assist in the entering of accurate VAT records Provide general financial support to Finance team members and colleagues across the organisation Complete the off-the-job training and coursework required to progress through the AAT Level 2 certificate in accounting apprenticeship Any other duties as may be reasonably required and appropriate to an apprentice role Training:Level 2 Accounts / Finance Assistant apprenticeship standard, which includes: Level 2 AAT Foundation Certificate in Accounting End-Point Assessment (EPA) Blended on / off-the-job training Training Outcome:Permanent role in the team along with an opportunity for growth and promotions in line with performance and organisational growth. Our last finance apprentice is now undertaking a CIPFA level 7 course in School Financial and Operational Leadership.Employer Description:Established in 2015, Tudor Park Education Trust is an experienced, small trust comprising Springwest Academy and Logic Studio School. Supported by a strong central team, we pride ourselves on a highly collaborative, open, and honest culture where we celebrate what we achieve together. We champion the autonomy of our local Academy Committees, empowering them to drive excellence for their school's unique character while remaining united by our shared core values. For a Governance Professional, joining us means stepping into an environment where the Trust Board, CEO, Principals, and local chairs work seamlessly together to shape strategic development and ensure the success of every single child. As an employer we are committed to equal opportunities and promoting and protecting the physical and mental health of all our staff. We are supportive of flexible working and welcome applications from people wishing to work a flexible working pattern.Working Hours :36 hours per week, Monday to Friday. 52 weeks per year.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Interest in accouning,Eagerness to learn,Good numeracy,Intermediate IT skills,Flexible,Positive ....Read more...
Advanced Apprentice - Financial Services (Payables & Capital)
The post holder will assist with the day-to-day operations of the Oracle Purchase to Pay (P2P) system ensuring that the Trust provides a high quality, effective and efficient service to ensure all suppliers are paid promptly in accordance with the Standard Financial Instructions (SFIs) and Scheme of Delegation (SoD). They will assist with the resolution of queries from Budget holders and Managers or suppliers regarding status of invoices within the P2P system The post holder will review Non-Purchase Order (Non-PO) supplier invoices received via the computerised system (Oracle) and seek approval from the Budget Holder or Managers. This will also include a review of the appropriate process to ensure the supplier invoice is accurate and should be a Non-PO invoice as per the SFIs. Investigate and resolve any discrepancies including complex calculations and checks to ensure over and underpayments are minimised The post holder will provide and receive information from staff, customers/suppliers and be able to communicate effectively, with sensitivity where there are issues with non-payment of the supplier invoices. The post holder will follow the appropriate SFIs, regulations and internal finance procedures and be able to communicate complex financial issues as required The post holder will review Purchase Order (PO) reports and using appropriate judgement and analysis of the data and details, investigate and resolve to ensure the supplier invoices are received, matched and paid The post holder will follow standard finance procedures and policies to assist with the approval of Non-PO and PO notifications whilst ensuring the Trust adheres to the legislation for Better Payment Practice Policy (BPPC) The post holder will monitor the returns report for reoccurring issues and liaise directly with those suppliers whilst promoting the Trust policy of No PO No Pay and encouraging suppliers to move to Tradeshift The post holder will be responsible for inputting receipting data for good received into a computerised system (Trust Purchase Ordering system). They will also be responsible for setting up and amending suppliers in the computerised systems ensuring all pf the appropriate checks have been made The post holder will liaise with SBS Accounts Payable Team and actively participate in monthly calls with Client Manager as required and suggest changes to working practised and policies as well as implementing agreed changes to policies and procedures The post holder will process payment requests for course fees, patients travel and other urgent payments on a daily basis using the Oracle P2P System and following the policies and procedures in place, recording the payments in the GL or within financial spreadsheets The post holder will assist in the maintaining and reviewing of the Goods Received Not Invoiced (GRNI) report, ensuring that purchase orders are closed following and analysis and investigation of the variance whilst confirming the supplier goods have been received The post holder will perform Supplier Statement reviews ensuring that they reconcile to the GL and resolve any discrepancies in a timely manner and deciding how to pursue any under or overpayments Training:Formal training is delivered at HWGTA, located McKenzie Way, Worcester, WR4 9GN. You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. Additional training for functional skills in English and maths will be undertaken if needed. You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Assistant Accountant Level 3 qualification.Training Outcome:Progression can be discussed upon successful completion of apprenticeship. Employer Description:Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.Working Hours :Full-time, flexible working. Exact shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Team working ....Read more...
Customer Services Assistant
Salvation Army HomesThe RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.What you’ll be doingThe Customer Services Assistant will deliver an efficient and effective multi-channel customer service experience by:Handling customer enquiries via telephone.Responding to emails in a professional and timely manner.Assisting customers through web chat services.Managing written correspondence and providing accurate information and advice.Resolving enquiries at the first point of contact wherever possible, ensuring a high standard of customer service.What you’ll bringBlend essential experience and behaviours:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsWorking Arrangements This is a hybrid position based in Bolton, with 28 hours per week worked over five days, Monday to Friday, with flexible core working hours to support work-life balance.The postholder must be able to travel and work within Bolton.Our OfferIn return, we offer a competitive and supportive benefits package, including:26 days annual leave plus bank holidays, increasing to 31 daysWestfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)Matched pension scheme up to 6% (with salary sacrifice option)Enhanced family leave from day one, including enhanced maternity/adoption and paternity payOccupational sick payFinancial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing supportPaid volunteering daysCycle to Work SchemeDiscounted private medical insuranceSupport to learn, broaden your skills and develop your careerA fun and inclusive work culture where individual differences are valued and championedClosing date: 21 August 2026 (please note we may close the vacancy early if we receive a large volume of applications)About The CompanyFounded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience. ....Read more...
Telecoms Provisioning Order Analyst
Telecoms Provisioning Order Analyst Order Management | Service Delivery UK wide – work from home – full remote working @mecscomms is recruiting for a contract Telecoms Provisioning Order Analyst. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement or telecoms service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Position: Order Analyst, Order Creation, Provisioning Coordinator, Change Request Administrator, Service Delivery Location: UK wide– work from home – fully remote working Hours: Monday – Friday (09.00 - 17.30) Start date: ASAP Duration: 24 months+ temporary contract Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35 Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks. Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract. Key Activity: • Customer relationship coordination • Service delivery management • Network project coordination • Resource scheduling • Order management & provisioning administration • Change control management • Customer order management & enablement • Provisioning process administration • Dealing with OLOs and external supplier delivery teams • Documentation & reporting Overview: A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator. The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress. You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies. Responsibilities: • Dedicated management of the order queue across all Data & Voice teams • Coordinating between delivery teams to schedule orders & change requests • Scheduling resources to ensure the timely delivery of customer orders • Ensuring that partners have received confirmation of resource within SLAs • Raising customer orders on the provisioning order management system • Service delivery – progressing orders through the delivery process • Utilising Vodafone, BT & Openreach workflow systems • Understanding order management processes and dealing with OLOs and external delivery teams • Order management and analysis • Communicating updates & progress reports with customers • Coordination between delivery teams to schedule works • Supporting the delivery & completion of departmental quality assurance targets • Supporting the IP Data Provisioning Managers in resource & order planning • Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc. • Coordination, prioritisation & management of all received critical issues • Queue management for all Data & Voice teams across multiple systems • Generate work in progress reports • Provide service delivery management input for customer review meetings • Working in an Agile environment Candidate Profile: The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following: • Telecoms Provisioning Order Analyst • Service delivery management, progressing orders through the delivery process • Familiarity with Vodafone, BT, Openreach or other order management workflow systems • Dealing with OLOs and external delivery teams and understating their processes • Order management and analysis • Good proactive communication skills & excellent documentation drafting competences • Stakeholder & customer relationship management • Computer literate with the use of Microsoft Office (email, word, excel) • Previous use of database, reporting, CRM or workflow systems • Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable • Familiarity with Agile, ITIL or other similar methodologies is highly desirable @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...