Assistant General Manager

Start: ASAP

Languages: English and German

I am looking for an Assistant General Manager who is not afraid to lead from the front and by example.

If you like a busy venue where not one day is the same then this is for you.

Position Summary:

Senior business leader supporting the General Manager (GM) in upholding all brand standards and core valuesAccountable for asset management of the entire facilityWorks alongside the GM to identify and act on opportunities and challenges with an entrepreneurial mindset to maximize business potential

Key Responsibilities:

Demonstrate financial understanding to achieve key performance metricsCollaborate closely with Sales to implement the Sales & Marketing plan and drive year-over-year entrée count growthMentor and coach junior management staff on business financial goalsPartner with the GM to communicate clear operational direction, based on thorough understanding of the café’s strengths, weaknesses, and opportunitiesSupport all departments to ensure consistent execution of systems, processes, and delivery of products and services to brand standardsAssist the GM in building and maintaining a high-functioning team aligned with the café’s vision and valuesLead and champion change management, ensuring successful implementation of local and company initiativesFoster a customer-first culture where all team members prioritize guest satisfactionExecute guest satisfaction standards to meet or exceed brand expectationsRespond collaboratively with the GM to guest feedback from all channels, including social media and emailSupport hiring, retention, and placement of highly talented team members to maximize business impactDefine clear goals and performance expectations for all management and hourly team members; conduct performance reviews and hold staff accountablePromote staff development and career advancement via well-defined career pathsAct as a Learning Coach to develop, implement, and execute learning and development programs that drive continuous improvement and retention

Qualifications:

Experience & Education

Proven experience in hospitality, particularly in restaurant frontline operationsBachelor’s degree in Hospitality Management, Business, HRM, Culinary Arts, or related field preferred

Skills

Strong leadership and interpersonal skills, demonstrable by peers and previous supervisorsConsultative approach with ability to work cross-functionallyExcellent verbal and written communication skillsStrong problem-solving ability, capable of diagnosing issues and recommending solutionsDemonstrated potential and ambition to advance to General Manager roles