The Studio and Technical Production Apprentice will manage all on-air and online content whilst managing the day-to-day operation of the radio.
1. Studio Management
a. Day-to-day operations – the apprentice will learn to manage presenter absences and update the weekly programming rota.
b. Zara Studio Updates – the apprentice will be responsible for updating Azan times, regular repeat shows and overnight playlists.
c. Advert Schedule – the apprentice will update weekly rotations and produce playout logs.
2. Content Creation
a. Advert Production – The apprentice will learn to produce adverts as part of their role and assist the station manager in this task.
b. Publications – The apprentice will produce a weekly presenter rota, a monthly namaz timetable and programme promotions.
c. Website – the apprentice will assist with the creation of a brand-new website.
d. Social Media and Podcasting – the apprentice will learn to edit content from programmes and publications to upload to our social media channels.
e. Editing – the apprentice will learn to select the best on-air content for repeats.
f. Music Collection – the apprentice will assist with collecting more music to be regularly played, especially English and Arabic tracks.
g. Other Content – the apprentice will learn to select and download other content suitable for airing on Crescent Radio, such as short talks, history and podcasts.
3. Station Development
a. The apprentice will assist the station manager in developing a dedicated podcast studio.
b. The apprentice will assist the station manager in implementing funded projects.Training:The apprentice will work towards a full understanding of radio station management and the role of a studio producer. They will be learning the majority of their role “on the job” with time set aside for working towards a Level 3 Qualification in Business Administration.Training Outcome:We aim to select and train our next Studio Manager. There is a confirmed offer of employment on successful completion of the apprenticeship.Employer Description:Crescent Community Radio has been serving the local Asian/Muslim community in Rochdale since 2001 broadcasting primarily in Urdu/Punjabi with additional programming in English, Pahari and Bengali. We are a volunteer-led community station with a full-time licence since 2006. Broadcasting on DAB since April 2024 as part of East Manchester DAB, operating mainly through volunteer presenters, with limited funds for staffing and regular upgrades. The station is mostly self-sustaining via local advertising, grants, and volunteer support. Programming includes lifestyle, religious, and entertainment shows, aiming for 40% talk and 60% music. While faith-based, we welcome diverse presenters and audiences, focusing on uplifting, informative and entertaining programming.Working Hours :The working week will be Monday to Friday. Working Times: 10 am to 4.30 pm with 30 mins unpaid lunch break.Skills: Communication skills,IT skills,Problem solving skills,Time Management,Adaptable....Read more...
As an Early Years Apprentice, you’ll be part of a supportive team, learning while making a positive impact in children’s lives.
You’ll:
Dedicate 20% of your week to training, with the remainder spent gaining hands-on experience in a vibrant, nurturing environment
Help create a warm, fun, and safe space where children thrive
Engage children in play-based activities inspired by the Early Years Foundation Stage (EYFS) framework
Build strong, supportive relationships with children, families, and colleagues
Support children’s developmental milestones and keep parents informed with updates
Assist with daily routines, maintaining the highest standards of safety, hygiene, and care
Why you’ll love working with us:
We know our people make all the difference, so here’s how we make a difference for you:
Childcare Perks: Free childcare for the first month and 52% discount (based on working hours) to support your family
Holiday and Celebrations: 31 days of holiday, including national bank holidays, plus a Christmas closure week and your birthday off
Career Development: Access to The National College full of training and courses
Exclusive Discounts & Wellbeing Support: Enjoy Perkbox discounts and wellbeing tools
Recognition & Rewards: Refer a friend or family for exciting bonuses and celebrate milestones with long-service awards
Volunteer Day: 1 paid day off per year to volunteer and give back to the community
Training:Your full role and responsibilities will be set out by your employer.
They will provide you with all of the on-the-job training you need to up - skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Level 3 Early Years Educator Apprenticeship Standard, which includes:
Knowledge, Skills and Behaviours
Level 3 Diploma for the Early Years Educator
Level 3 Award in Paediatric First Aid or Level 3 Award in Emergency Paediatric First Aid
Level 2 Functional Skills in maths and English (if required)
This will be delivered by your dedicated training provider, Realise.Training Outcome:
We believe in creating brighter futures for our people; as we work with, train, progress and develop our team through professional development
Employer Description:The Old Station Nursery Group was established in 2002 when we opened our very first nursery. Since then, the company has grown steadily, creating a similar feeling and ethos in each setting while nourishing each nursery’s unique strengths. The Old Station Nursery Group comprises of 79 exceptional nurseries across the UK. Every year, Nursery World releases a Nursery Chains article which ranks nursery groups in size. We are proud to announce that we are ranked at 13 in this league.Working Hours :Monday to Friday - Shifts to be agreed at offer stage.Skills: Communication Skills,Creative,Customer care skills,Organisation skills,Patience,Team working....Read more...
An opportunity has arisen for a Polish Speaking Practice Accountant to join a well-established accountancy firm offering professional financial and advisory services across various sectors.
As an Accountant, you will be managing client accounts, preparing financial reports, and supporting the smooth running of day-to-day accounting operations.
This is a permanent position offered on a 12-month contract basis, either full-time or part-time offering hybrid working options, a salary between £30,000 and £47,000, and benefits.
You must be fluent in Polish. Enhanced salaries are available for qualified candidates, such as those with ACCA certification.
You Will Be Responsible For
? Reconciling bank accounts and company ledgers
? Preparing corporation tax computations and financial statements
? Managing accounting processes for clients from a range of industries, including e-commerce
? Working independently to manage client accounts and delivering high-quality service within set deadlines
What We Are Looking For
? Previously worked as an Accountant, Accounts Senior, Accounts semi senior, Practice Accountant, Assistant accountant, Semi senior Accountant, Accounts Supervisor or in a similar role
? Experience of 2 years within the UK accounting sector
? Have at least AAT Level 4 qualification
? Proficiency in Polish and English (both written and spoken)
? Solid working knowledge of Microsoft Excel and Word
What's on Offer
? Competitive salary
? Pension Scheme
? Sick pay
? Additional leave
? Company events
? 28 days paid annual leave (plus bank holidays)
? Employee mentoring programme
? Flexible timings
? Paid volunteer time
This is a great opportunity to join a respected firm offering long-term stability and genuine career development.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest an....Read more...
An opportunity has arisen for a Polish Speaking Accounts Senior to join a well-established accountancy firm offering professional financial and advisory services across various sectors.
As an Accounts Senior, you will be managing client accounts, preparing financial reports, and supporting the smooth running of day-to-day accounting operations.
This is a permanent position offered on a 12-month contract basis, either full-time or part-time offering hybrid working options, a salary between £30,000 and £47,000, and benefits.
You must be fluent in Polish. Enhanced salaries are available for qualified candidates, such as those with ACCA certification.
You Will Be Responsible For
? Reconciling bank accounts and company ledgers
? Preparing corporation tax computations and financial statements
? Managing accounting processes for clients from a range of industries, including e-commerce
? Working independently to manage client accounts and delivering high-quality service within set deadlines
What We Are Looking For
? Previously worked as an Accountant, Accounts Senior, Accounts semi senior, Practice Accountant, Assistant accountant, Semi senior Accountant, Accounts Supervisor or in a similar role
? Experience of 2 years within the UK accounting sector
? Have at least AAT Level 4 qualification
? Proficiency in Polish and English (both written and spoken)
? Solid working knowledge of Microsoft Excel and Word
What's on Offer
? Competitive salary
? Pension Scheme
? Sick pay
? Additional leave
? Company events
? 28 days paid annual leave (plus bank holidays)
? Employee mentoring programme
? Flexible timings
? Paid volunteer time
This is a great opportunity to join a respected firm offering long-term stability and genuine career development.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest a....Read more...
An opportunity has arisen for a Polish Speaking Practice Accountant to join a well-established accountancy firm offering professional financial and advisory services across various sectors.
As an Accountant, you will be managing client accounts, preparing financial reports, and supporting the smooth running of day-to-day accounting operations.
This is a permanent position offered on a 12-month contract basis, either full-time or part-time offering hybrid working options, a salary between £30,000 and £47,000, and benefits.
You must be fluent in Polish. Enhanced salaries are available for qualified candidates, such as those with ACCA certification.
You Will Be Responsible For
? Reconciling bank accounts and company ledgers
? Preparing corporation tax computations and financial statements
? Managing accounting processes for clients from a range of industries, including e-commerce
? Working independently to manage client accounts and delivering high-quality service within set deadlines
What We Are Looking For
? Previously worked as an Accountant, Accounts Senior, Accounts semi senior, Practice Accountant, Assistant accountant, Semi senior Accountant, Accounts Supervisor or in a similar role
? Experience of 2 years within the UK accounting sector
? Have at least AAT Level 4 qualification
? Proficiency in Polish and English (both written and spoken)
? Solid working knowledge of Microsoft Excel and Word
What's on Offer
? Competitive salary
? Pension Scheme
? Sick pay
? Additional leave
? Company events
? 28 days paid annual leave (plus bank holidays)
? Employee mentoring programme
? Flexible timings
? Paid volunteer time
This is a great opportunity to join a respected firm offering long-term stability and genuine career development.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest an....Read more...
An opportunity has arisen for a Accountant (polish speaking) to join a well-established accountancy firm offering professional financial and advisory services across various sectors.
As an Accountant (polish speaking), you will be managing client accounts, preparing financial reports, and supporting the smooth running of day-to-day accounting operations.
This is a permanent position offered on a 12-month contract basis, either full-time or part-time offering hybrid working options, a salary between £30,000 and £47,000, and benefits.
You must be fluent in Polish. Enhanced salaries are available for qualified candidates, such as those with ACCA certification.
You Will Be Responsible For
? Reconciling bank accounts and company ledgers
? Preparing corporation tax computations and financial statements
? Managing accounting processes for clients from a range of industries, including e-commerce
? Working independently to manage client accounts and delivering high-quality service within set deadlines
What We Are Looking For
? Previously worked as an Accountant, Accounts Senior, Accounts semi senior, Practice Accountant, Assistant accountant, Semi senior Accountant, Accounts Supervisor or in a similar role
? Experience of 2 years within the UK accounting sector.
? Background in preparing accounts and VAT returns for Limited (Ltd) companies across various industries.
? Strong Ltd company accounting knowledge, gained from either practice or in-house experience.
? Have at least AAT Level 4 qualification
? Proficiency in Polish and English (both written and spoken)
? Solid working knowledge of Microsoft Excel and Word
What's on Offer
? Competitive salary
? Pension Scheme
? Sick pay
? Additional leave
? Company events
? 28 days paid annual leave (plus bank holidays)
? Employee mentoring programme
? Flexible timings
? Paid volunteer time
This is a great opportunity to join a respected firm offering long-term stability and gen....Read more...
An opportunity has arisen for a Polish Speaking Practice Accountant to join a well-established accountancy firm offering professional financial and advisory services across various sectors.
As an Accountant, you will be managing client accounts, preparing financial reports, and supporting the smooth running of day-to-day accounting operations.
This is a permanent position offered on a 12-month contract basis, either full-time or part-time offering hybrid working options, a salary between £30,000 and £47,000, and benefits.
You must be fluent in Polish. Enhanced salaries are available for qualified candidates, such as those with ACCA certification.
You Will Be Responsible For
* Reconciling bank accounts and company ledgers
* Preparing corporation tax computations and financial statements
* Managing accounting processes for clients from a range of industries, including e-commerce
* Working independently to manage client accounts and delivering high-quality service within set deadlines
What We Are Looking For
* Previously worked as an Accountant, Accounts Senior, Accounts semi senior, Practice Accountant, Assistant accountant, Semi senior Accountant, Accounts Supervisor or in a similar role
* Experience of 2 years within the UK accounting sector
* Have at least AAT Level 4 qualification
* Proficiency in Polish and English (both written and spoken)
* Solid working knowledge of Microsoft Excel and Word
What's on Offer
* Competitive salary
* Pension Scheme
* Sick pay
* Additional leave
* Company events
* 28 days paid annual leave (plus bank holidays)
* Employee mentoring programme
* Flexible timings
* Paid volunteer time
This is a great opportunity to join a respected firm offering long-term stability and genuine career development.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Polish Speaking Accounts Senior to join a well-established accountancy firm offering professional financial and advisory services across various sectors.
As an Accounts Senior, you will be managing client accounts, preparing financial reports, and supporting the smooth running of day-to-day accounting operations.
This is a permanent position offered on a 12-month contract basis, either full-time or part-time offering hybrid working options, a salary between £30,000 and £47,000, and benefits.
You must be fluent in Polish. Enhanced salaries are available for qualified candidates, such as those with ACCA certification.
You Will Be Responsible For
* Reconciling bank accounts and company ledgers
* Preparing corporation tax computations and financial statements
* Managing accounting processes for clients from a range of industries, including e-commerce
* Working independently to manage client accounts and delivering high-quality service within set deadlines
What We Are Looking For
* Previously worked as an Accountant, Accounts Senior, Accounts semi senior, Practice Accountant, Assistant accountant, Semi senior Accountant, Accounts Supervisor or in a similar role
* Experience of 2 years within the UK accounting sector
* Have at least AAT Level 4 qualification
* Proficiency in Polish and English (both written and spoken)
* Solid working knowledge of Microsoft Excel and Word
What's on Offer
* Competitive salary
* Pension Scheme
* Sick pay
* Additional leave
* Company events
* 28 days paid annual leave (plus bank holidays)
* Employee mentoring programme
* Flexible timings
* Paid volunteer time
This is a great opportunity to join a respected firm offering long-term stability and genuine career development.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Polish Speaking Practice Accountant to join a well-established accountancy firm offering professional financial and advisory services across various sectors.
As an Accountant, you will be managing client accounts, preparing financial reports, and supporting the smooth running of day-to-day accounting operations.
This is a permanent position offered on a 12-month contract basis, either full-time or part-time offering hybrid working options, a salary between £30,000 and £47,000, and benefits.
You must be fluent in Polish. Enhanced salaries are available for qualified candidates, such as those with ACCA certification.
You Will Be Responsible For
* Reconciling bank accounts and company ledgers
* Preparing corporation tax computations and financial statements
* Managing accounting processes for clients from a range of industries, including e-commerce
* Working independently to manage client accounts and delivering high-quality service within set deadlines
What We Are Looking For
* Previously worked as an Accountant, Accounts Senior, Accounts semi senior, Practice Accountant, Assistant accountant, Semi senior Accountant, Accounts Supervisor or in a similar role
* Experience of 2 years within the UK accounting sector
* Have at least AAT Level 4 qualification
* Proficiency in Polish and English (both written and spoken)
* Solid working knowledge of Microsoft Excel and Word
What's on Offer
* Competitive salary
* Pension Scheme
* Sick pay
* Additional leave
* Company events
* 28 days paid annual leave (plus bank holidays)
* Employee mentoring programme
* Flexible timings
* Paid volunteer time
This is a great opportunity to join a respected firm offering long-term stability and genuine career development.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
This fast-growing fresh food concept is redefining what quick dining can be. With a strong purpose, a passion for real food, and a commitment to doing things the right way, they’re building something special and this is your chance to be part of it from the ground up.With ambitious expansion plans and a culture built around people, growth, and world-class hospitality, they’re searching for a People-Driven General Manager who can lead, inspire, and elevate the guest and team experience every day.If you’re a hands-on operator with a love for fresh food, high standards and creating exceptional teams, this could be your next big move.The Role
Lead and inspire a high-performing team.Ensure exceptional food quality and service standards.Oversee day-to-day operations, scheduling, and site performance.Maintain food safety, hygiene, and operational excellence.Drive sales, manage costs, and deliver strong commercial results.Support training, development, and a positive team culture.Experience in QSR, Grab & Go or fast-casual operations.Proven ability to manage P&L, labour planning and KPIs.Passionate, hands-on leader who develops and motivates teams.Strong communicator with a positive, inclusive leadership style.Growth mindset — open to learning, feedback, and continuous improvement.Thrives in a fast-paced environment with high operational standards.Guest-focused with a commitment to quality and consistency.Comfortable leading from the front during busy service periods.
What’s In It for You
Up to £45k + quarterly bonusDaytime hours & work-life balanceClear progression opportunities with a scaling brandFree meal on shiftVolunteer day opportunitiesBe part of an innovative, people-focused, purpose-driven business
....Read more...
You will be working within an office environment to:
To support the team, in order to achieve the operational requirements
Answering and redirecting telephone calls and messages via the main switchboard
Answering and redirecting emails to relevant departments from the main email address
Preparation of administrative documents and files arising from the work in H&S, volunteering and facilities
Assisting with supply ordering (stationery/refreshments) and creating purchase orders
Helping with the staff and volunteer uniform ordering process
Dealing with the postal systems and franking mail
Greeting visitors and signing them in
Any other duties as directed by the team leader
Training:
Business administrator Level 3
Workplace based
Training Outcome:Possibility of full-time employment.Employer Description: Northumberland Wildlife Trust has been saving wildlife and wild places and helping people to get closer to nature since 1971.
Connecting people with nature... We provide a range of educational events and activities for adults, families and schools at our visitor centres and nature reserves, to get people to value the natural world and stand up for wildlife.
Caring for landscapes... We look after over 60 nature reserves in Newcastle, North Tyneside and Northumberland; places where wildlife can survive and thrive.
Protecting wildlife... We manage habitat on our reserves, advise other landowners, run projects to help endangered animals and plants and campaign against development on green spaces.
Working with volunteers... Over 600 volunteers support nature conservation, from tree planting to conducting surveys, planning fundraising activities and assisting with events and education sessions.Working Hours :Monday to Friday 9.00am - 4.30pm half hour lunch per daySkills: Administrative skills,Analytical skills,Attention to detail,Creative,Customer care skills,Initiative,IT skills,Logical,Numeracy skills,Organisation skills,Patience,Presentation skills,Problem solving skills,Team working....Read more...
An opportunity has arisen for a Accountant (polish speaking) to join a well-established accountancy firm offering professional financial and advisory services across various sectors.
As an Accountant (polish speaking), you will be managing client accounts, preparing financial reports, and supporting the smooth running of day-to-day accounting operations.
This is a permanent position offered on a 12-month contract basis, either full-time or part-time offering hybrid working options, a salary between £30,000 and £47,000, and benefits.
You must be fluent in Polish. Enhanced salaries are available for qualified candidates, such as those with ACCA certification.
You Will Be Responsible For
* Reconciling bank accounts and company ledgers
* Preparing corporation tax computations and financial statements
* Managing accounting processes for clients from a range of industries, including e-commerce
* Working independently to manage client accounts and delivering high-quality service within set deadlines
What We Are Looking For
* Previously worked as an Accountant, Accounts Senior, Accounts semi senior, Practice Accountant, Assistant accountant, Semi senior Accountant, Accounts Supervisor or in a similar role
* Experience of 2 years within the UK accounting sector.
* Background in preparing accounts and VAT returns for Limited (Ltd) companies across various industries.
* Strong Ltd company accounting knowledge, gained from either practice or in-house experience.
* Have at least AAT Level 4 qualification
* Proficiency in Polish and English (both written and spoken)
* Solid working knowledge of Microsoft Excel and Word
What's on Offer
* Competitive salary
* Pension Scheme
* Sick pay
* Additional leave
* Company events
* 28 days paid annual leave (plus bank holidays)
* Employee mentoring programme
* Flexible timings
* Paid volunteer time
This is a great opportunity to join a respected firm offering long-term stability and genuine career development.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Our client is a leading global FMCG manufacturer, renowned for their innovation, quality, and commitment to excellence. Due to continued growth and investment, they are expanding their operations and strengthening their engineering team — creating exciting opportunities for skilled engineers to join a world-class business.
Job Role & Key Responsibilities:
As Engineering Team Leader, you’ll be the operational hub of the engineering team — managing the planning, communication, and administration that keep everything running smoothly. From maintenance scheduling and spare part management to compliance tracking and contractor coordination, you’ll ensure the department operates efficiently and effectively.
Key Responsibilities:
Schedule and coordinate preventative maintenance tasks and engineer workloads.
Track outstanding work orders, ensuring timely completion and accurate documentation.
Support the Engineering Manager with resource planning, KPI reporting, and departmental priorities.
Monitor stock levels and reorder critical components to avoid downtime.
Maintain precise records of parts usage, orders, and deliveries.
Liaise with suppliers to secure cost-effective and timely supply of materials.
Keep accurate and up-to-date maintenance logs, service reports, and equipment histories.
Prepare and support documentation for internal and external audits.
Track and report on compliance with safety protocols and inspection schedules.
Organise and manage engineering contractors, ensuring all site inductions and safety requirements are met.
Maintain effective communication between engineers, production, and third-party suppliers.
The Ideal Candidate Will Have:
Previous experience in engineering administration, maintenance coordination, or technical planning.
Strong organisational skills with excellent attention to detail.
Working knowledge of Excel, stock systems, and CMMS/maintenance software.
Ability to prioritise multiple tasks in a fast-paced manufacturing environment.
Clear and confident communication skills, able to liaise effectively with engineers, managers, and suppliers.
Benefits Include:
Competitive salary
Annual performance bonus
25 days annual leave + UK bank holidays
3 volunteer days per year
Company pension scheme
Employee discounts
Life assurance
Medicash Health Cash Plan
If you are interested in this exciting opportunity, please get in touch with us or apply below!....Read more...
The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 6AM - 2:30PM. Temporary cover is required for approximately 3 months, possible extension due to performance.Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community.In this position, you will be expected to;- Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers- Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers- Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway- Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population- Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies- Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support- Work alongside the Team manager to lead on any crisis intervention work for complex cases- Develop partnership working with a range of local and regional organisations- Contribute to service development in line with local and government strategies, such as No Second Night Out- Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts- Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed- Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheetsPlease note: this role involves lone working.To apply for this role, you must have;- Experience of working with homeless clients- Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector- Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients- An understanding of quality customer-focused service principles, and proven ability to empower service users- Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach- Understanding of barriers faced by rough sleepers and available support services- Understanding of planned support principles and working with vulnerable people- The ability to work under pressure, and effective schedule management- The ability to dynamically risk-assess situations- The ability to use IT applications and produce reports- The ability to work in a multiagency framework and coordinate the response of partner agencies- Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping....Read more...
The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 6AM - 2:30PM. Temporary cover is required for approximately 3 months, possible extension due to performance.Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community.In this position, you will be expected to;- Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers- Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers- Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway- Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population- Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies- Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support- Work alongside the Team manager to lead on any crisis intervention work for complex cases- Develop partnership working with a range of local and regional organisations- Contribute to service development in line with local and government strategies, such as No Second Night Out- Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts- Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed- Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheetsPlease note: this role involves lone working.To apply for this role, you must have;- Experience of working with homeless clients- Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector- Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients- An understanding of quality customer-focused service principles, and proven ability to empower service users- Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach- Understanding of barriers faced by rough sleepers and available support services- Understanding of planned support principles and working with vulnerable people- The ability to work under pressure, and effective schedule management- The ability to dynamically risk-assess situations- The ability to use IT applications and produce reports- The ability to work in a multiagency framework and coordinate the response of partner agencies- Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping....Read more...
As a level 3 apprentice you will be a key member of the nursery team, your daily activities may include:
Planning and implementing fun and educational activities with the children
Play alongside and with children to support their play
Supporting children’s creative and imaginative experiences
Maintaining development records on key children
Supervising children at rest times and at mealtimes
Contributing to and promoting health and safety
Ensuring the play area is clean and tidy at all times
Working closely with parents and providing feedback on their child
Useful qualities to have:
Friendly and approachable
Patient, and caring
The ability to interact positively with children and adults
Flexible and willing to carry out a number of different activities within the job role
Reliable
Trustworthy
Motivated
The ability to work using your own initiative
This position would suit a candidate with a bubbly, outgoing personality who is able to work on their own initiative and is prepared to commit to the work required for an apprenticeship.Training:Level 3 Early Years Educator apprenticeship standard, which includes:
Level 3 Early Years Educator Diploma
End-Point Assessment (EPA)
On the job training
Training Outcome:Progression to a higher level qualification or full time employment may be available after completion of the apprenticeship.Employer Description:Situated in the quiet, rural village of Steeple Aston their purpose-built Victorian school has been modernised and extended for the exclusive use of pre-school children.
Steeple Aston pre School are a voluntary pre-school with charity status, run by a committee made up of volunteer parents and staff, encouraging parental involvement in the pre-school. They are inspected and approved by the LEA, Social Services and OFSTED.
Staff work hard to ensure a safe and supportive environment where children are stimulated and interested in the wide range of activities. Children are encouraged to solve problems through experimentation, trial and error.
At the preschool children learn there is more than one way to achieve a goal, and the process is as important as the result. The setting has outstanding procedures for managing times of transition, such as settling children into the pre-school.Working Hours :Monday - Friday, Term-time only. 3 days per week to start. Times to be confirmed.Skills: Communication skills,Team working,Creative,Patience....Read more...
We are working with Karcher UK seeking a highly experienced Key Account Manager with a strong background in cleaning equipment sales and experience within the Facilities Management (FM) sector. You will join a highly successful, global market leading brand.
The role is field based working with clients maintaining and building the customer base effectively meeting customer needs. The role is full time and permanent offering a competitive salary and generous bonus opportunities. Being a national role ideal location would be centrally based with easy access to the motorway network.
Purpose of the role:
To drive sales growth and profitability through effective account management developing and maintaining strategic partnerships with key clients. Gaining a deep understanding of the customer needs, market insights with a consultative approach as a trusted partner.
Key Accountabilities for the Key Account Manager:
Achieve sales target managing your account portfolio with product mix, margin and turnover
Develop strategic plans to grow and manage accounts ensuring sustainable profit
Assess and tactically grow account spend
Proactively identify and secure new key accounts within the FM sector
Build, nurture and develop strong relationships with key stakeholders to maximise opportunity
Work closely with internal teams to ensure effective communication and an efficient process
Contribute to contract renewal dates, best practice and knowledge sharing to support continuous improvement
Participate in key account decision making, projects, new product launches, negotiations
Develop and maintain strong relationships with all internal teams to optimise efficiencies
Develop a qualified pipeline
Review and produce monthly reports on KPIs, trading, forecasting
Key Skills Required for the Key Account Manager Role:
Experience in a national key account role with cleaning equipment
Experience within Facilities Management sector
High levels of customer service
Experience in understanding procurement cycle would be an advantage
Excellent negotiation and influencing skills
Confident communication skills
Ability to establish and nurture client relationships
High levels of own initiative, energy and drive
What’s in it for you?
You will receive a comprehensive induction plan to the company and role with plenty of support. The role offers a competitive salary and generous bonus opportunities, company car, 26 days holidays plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, social events, and more!
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities. The offices are modern bright and offer great facilities.
....Read more...
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
As a Safety Apprentice at JLL, you’ll be part of a supportive team helping to keep our workplaces safe and positive for everyone. You’ll work alongside experienced safety professionals and mentors, gaining hands-on experience across different environments.
Here’s what you’ll get involved in:
Keeping people safe- Carry out workplace inspections, risk assessments, and safety audits to make sure our sites stay safe and compliant
Building a strong safety culture- Support training sessions, awareness campaigns, and safety initiatives that encourage everyone to look out for each other
Learning from real situations- Take part in investigating incidents and near misses to understand what happened and how to prevent it next time
Staying organised and informed- Keep safety records up to date, support meetings, and help prepare reports that guide future improvements
Making a difference every day- Work with different teams across the business to create safer, more sustainable workplaces for everyone
Throughout your apprenticeship, you’ll gain valuable skills, earn your Level 3 qualification, and be supported every step of the way as you start your career in health and safety.Training:Your training will take place mainly at work, where you’ll learn alongside experienced safety professionals who’ll support your development every step of the way.
Training will usually take place once a week, giving you regular time to focus on your coursework and apply what you learn in your day-to-day role.
You’ll be based at our London office (near Regent Street) or our Manchester city centre office, depending on your placement.Training Outcome:
At JLL, your development doesn’t stop when your apprenticeship ends. We’ll support you to continue growing your career and building on the skills you’ve gained
You’ll have access to further training, mentoring, and learning opportunities across our business, helping you progress into new roles and continue your professional journey with JLL
Employer Description:We’re JLL - a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.Working Hours :You’ll work 37.5 hours per week, Monday to Friday.
You’ll have time during work hours for apprenticeship training, plus 25 days' holiday, bank holidays, 2 volunteer days, and flexibility to support a healthy work–life balance.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Step into a dynamic People Assistant role where your organisational skills will directly impact workplace culture and employee experience. Join a thriving healthcare organisation that's making waves in the medical publishing sector, where innovation meets purpose in supporting healthcare professionals worldwide. This People Assistant position offers an exceptional opportunity to build your HR career while contributing to meaningful work that elevates global healthcare standards. This forward-thinking healthcare company operates at the forefront of medical education and professional development, connecting healthcare professionals with essential resources and learning opportunities. With a strong commitment to excellence and a culture built on high performance, they're expanding their People team to support continued growth and maintain their reputation as an industry leader. As a People Assistant, you'll be an integral part of the People function, working closely with senior HR professionals to ensure smooth operations across all people-related activities. This role combines traditional HR administration with exciting opportunities to contribute to culture-building initiatives and employee engagement programmes. You'll be supporting colleagues at all levels while developing valuable skills in human resources management. Here's what you'll be doing:Managing comprehensive HR administration including documentation preparation, record maintenance, and ensuring full compliance with employment regulationsOverseeing the complete employee lifecycle from seamless onboarding experiences for new starters through to professional offboarding processesCoordinating employee benefits administration including healthcare programmes, wellbeing initiatives, and volunteer day allocationsSupporting the delivery of internal training programmes and contributing to learning and development coordination across the businessMaintaining accurate people data systems while ensuring confidentiality and data protection standards are consistently metContributing to HR reporting and metrics analysis to support strategic decision-making and performance trackingHere are the skills you'll need:Exceptional organisational abilities with proven experience managing multiple priorities and maintaining attention to detailStrong communication skills with the confidence to interact professionally with colleagues at all organisational levelsProactive mindset with the ability to anticipate needs, identify opportunities, and take initiative without constant supervisionAbsolute discretion and understanding of confidentiality requirements when handling sensitive HR informationTechnical proficiency with HR systems, spreadsheet applications, and general office software packagesPrevious administrative or HR support experience preferred but not essential - the right attitude and potential are equally valuedWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Key perks and benefits:Competitive salary of £30,000 with annual holiday entitlement starting at 25 days, increasing by one day per year of service up to 30 daysComprehensive healthcare package including Bupa medical cashback and Aviva private medical insurance after qualifying periodsHybrid working arrangement offering three days office-based working after successful completion of probationary periodAccess to exclusive company events including legendary summer celebrations and prestigious Wembley box experiencesWellbeing support through free breakfast provisions, fresh fruit, extended gym lunch breaks, and various company clubsStructured buddy programme ensuring smooth integration and ongoing support throughout your career journeyThe healthcare and medical education sector continues to experience significant growth as organisations worldwide recognise the critical importance of professional development and continuous learning. This People Assistant role with The Opportunity Hub UK provides an excellent foundation for building a successful HR career, offering exposure to modern people practices and the chance to contribute to meaningful work that impacts healthcare professionals globally. With increasing focus on employee wellbeing and culture development, professionals with strong people skills and administrative expertise are highly sought after across the industry.....Read more...
Client Relationship Manager (Hypercare Specialist)Location: Hybrid – 2 days in Wilmslow, 3 days from homeSalary: £25k + £8k per annum
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
As we scale for further growth across the Citation Group, hopefully, that’s where you come in.
We are anything but ordinary. Clients stay with us because we pair sharp expertise with a genuine human touch and a strong sense of commercial awareness, creating relationships that feel both professional and personal.
Our colleagues bring their character as much as their capability, making our workplace and client interactions lively, memorable and refreshingly real.
The role: • Manage a fixed portfolio of clients, maintaining regular and effective communication, updating notes and contracts, and ensuring each client feels well supported.• Carry out welcome calls for new clients within your designated area as soon as possible to establish early rapport.• Take ownership of all affinity renewals and provide strong support to the partnerships team to help sustain healthy long-term relationships.• Investigate and resolve complaints or concerns raised through any channel, whether internal, external, online or social media, ensuring each issue is handled swiftly and fairly.• Identify the root cause of client issues, use available tools and insights to reach appropriate resolutions, and maintain clear records of outcomes.• Look for opportunities to enhance the client experience and pursue your own development through continuous improvement.• Gather and interpret data on specific client sectors or cohorts to highlight adoption trends and recommend improvements or new engagement ideas.• offering flexible support to ensure consistently positive client experience.• Assist the team and other departments with additional tasks or projects whenever needed.
About you:• Ability to manage time and workload effectively• Working knowledge of Microsoft Office suite, Salesforce and other internal systems and tools• Advanced written & verbal communication skills• Strong organisation, planning and decision-making skills• Ability to work in a fast-paced environment and meet deadlines• Help evolve systems and processes to improve operational efficiency and effectiveness, demonstrating progress against measurable goals.• Contribute to a positive, energising team culture and work closely with colleagues to deliver shared objectives.• Remain adaptable, as responsibilities may evolve in line with the dynamic needs of the business.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Client Relationship Manager (Hypercare Specialist)Location: Hybrid – 2 days in Wilmslow, 3 days from homeSalary: £25k + £8k per annum
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
As we scale for further growth across the Citation Group, hopefully, that’s where you come in.
We are anything but ordinary. Clients stay with us because we pair sharp expertise with a genuine human touch and a strong sense of commercial awareness, creating relationships that feel both professional and personal.
Our colleagues bring their character as much as their capability, making our workplace and client interactions lively, memorable and refreshingly real.
The role: • Manage a fixed portfolio of clients, maintaining regular and effective communication, updating notes and contracts, and ensuring each client feels well supported.• Carry out welcome calls for new clients within your designated area as soon as possible to establish early rapport.• Take ownership of all affinity renewals and provide strong support to the partnerships team to help sustain healthy long-term relationships.• Investigate and resolve complaints or concerns raised through any channel, whether internal, external, online or social media, ensuring each issue is handled swiftly and fairly.• Identify the root cause of client issues, use available tools and insights to reach appropriate resolutions, and maintain clear records of outcomes.• Look for opportunities to enhance the client experience and pursue your own development through continuous improvement.• Gather and interpret data on specific client sectors or cohorts to highlight adoption trends and recommend improvements or new engagement ideas.• offering flexible support to ensure consistently positive client experience.• Assist the team and other departments with additional tasks or projects whenever needed.
About you:• Ability to manage time and workload effectively• Working knowledge of Microsoft Office suite, Salesforce and other internal systems and tools• Advanced written & verbal communication skills• Strong organisation, planning and decision-making skills• Ability to work in a fast-paced environment and meet deadlines• Help evolve systems and processes to improve operational efficiency and effectiveness, demonstrating progress against measurable goals.• Contribute to a positive, energising team culture and work closely with colleagues to deliver shared objectives.• Remain adaptable, as responsibilities may evolve in line with the dynamic needs of the business.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
