Service Desk Manager – London
IT Managed Services
An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including accounting, finance and legal firms. This is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team.
The client is open minded and willing to consider candidates looking for their next ‘step-up’, for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management.
In this business critical role, you’ll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st – 3rd Line, completing around 200 tickets per week) and you’ll take responsibility for the overall management of the service desk.
Responsibilities:
Overall management of the service desk
Manage relations with their 24x7 outsourced service desk provider
General team management including conducting 1-2-1s
Conduct internal investigations
Take part in recruitment/interviewing for new members of the service desk
Adhere to ITIL aligned processes and procedures
ISO9001 and support on 27001
Requirements:
Previous experience working within IT managed services
Experience working at team lead/management level
Strong reporting experience (statistics, feedback, client surveys etc.)
Experience with Datto RMM and/or ITGlue would be highly beneficial
Possess a strong technical understanding of infrastructure technologies
£50,000 - £60,000 on offer for the right candidate plus numerous other benefits. Hybrid working (3 days per week onsite / 2 days per week WFH)....Read more...
IT Service Desk Manager – Swadlincote
Hybrid working
Salary upto £60,000 plus bonus scheme
The Service Desk Manager is responsible for leading the Service Desk team and ensuring end users receive the necessary support. This role involves managing processes for identifying, prioritizing, and resolving incidents, as well as overseeing the monitoring, tracking, and coordination of Service Desk activities. Additionally, the Service Desk Manager handles staffing capacity planning, designs service processes, analyzes performance, and develops proactive solutions to enhance service efficiency.
he ideal candidate for this role has prior experience in a similar position, along with extensive expertise in supporting Microsoft Office applications. You have a strong understanding of ITIL environments, including its principles and processes, and possess in-depth knowledge of advanced computer hardware.
Key Qualifications & Experience:• Previous experience as a Service Desk Manager or in a similar role• Hands-on experience with Windows 10/11 desktop operating systems• Strong background in Microsoft Office application support• Solid understanding of ITIL frameworks, including principles and processes• Knowledge of advanced computer hardware• Excellent written and verbal communication skills• Proficiency in Microsoft Office 365• Ability to research and troubleshoot a variety of computing issues• Strong analytical and problem-solving skills
Interested? Please submit your updated CV to Dean Sadler-Parkes at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
Answering incoming calls and setting up tickets on the service desk system.
Learning about and using the technology required to run a busy service desk environment.
Assisting on projects and developing skills.
Working within a team including L1 - L3 IT engineers.
Training:
Training will take place with Baltic Apprenticeships on their Microsoft IT Support Technician Level 3 programme. This will include Functional Skills in English and maths if required. Please see additional information below.
Training Outcome:
IT Service Desk Engineer
Employer Description:1101 isn’t your typical IT or managed services provider. We look at the long term and help our clients by adding strategic value, with solutions that create ongoing and future success, to their plans.
Currently an organisation of around 20 employees, 1101 has seen significant growth and is on a recruitment drive to support even more businesses. Over recent years, we’ve doubled in size as we onboard and support more regionally based businesses. Our mission is to redefine the digital landscape by encouraging innovation and ideas, to come up with new solutions for our clients.Working Hours :Monday - Friday 37.5 hours per week working within our core hours of 8.00am - 5.30pm. Normally 8.00am-4.30pm / 8.30am-5.00pm or 09.00am- 5.30pm by agreement with your manager. One hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
To maintain and administer 1st line and 2nd line Telephone Support service desk services.
Management of IT assets (laptops, desktops, mobile phones, printers etc.) reporting directly to the IT Service Desk Manager, completing set out long-term/short-term projects, ongoing daily tasks, quality control checks, implementing hardware handling processes.
Working closely and in conjunction with Service Desk Team members, monitoring and managing call queues, tickets and emails. Ensuring new starters and leavers are processed correctly and on time. Identify priority cases and jobs, actioning promptly.
Investigate, troubleshoot, and fix any incidents assigned to you, or escalate them to the relevant team.
Ensure security and strict confidentiality.
Communicate effectively to with customers, internal and external to the organisation.
Training:You will be allocated the time required during the working week to attend learning sessions that support your apprenticeship course.Training Outcome:Our apprenticeships are the perfect way to gain new skills and earn while you learn. The apprenticeship offers a clear pathway to a rewarding career within our IT Department. Employer Description:We are Polaris, one of the UK’s largest leading communities of children’s service providers.
Within the community, we have independent fostering and adoption agencies that have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families, and staff, and believe in their futures.Working Hours :Monday - Friday between 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills....Read more...
JOB DESCRIPTION
DAP is looking to hire IT Service Desk Intern for Summer 2025.
Responsibilities:
The IT Service Desk Intern would work under mentorship of IT Service Desk Manager. The intern will work on the following: Reviewing helpdesk tickets and provide tier 1 support. Reset AD passwords, create accounts, setup computers, reset SAP passwords, and other lever 1 tasks that arise. Laptop refresh project.
Pay
$17 / hour.
Requirements
Major: Computers, IT, Networking. Sophomore, Junior, or Senior. Experience with Active Directory. Well aware of Microsoft 365. Well organized. Good communication skills. Attention to details, inquisitive, good notes taker, desire to learn and grow.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
Salary: €38200Start: ASAPLanguages: German and EnglishI am looking for a Front Office Supervisor who can oversee the daily operations of the hotel's front desk, ensuring excellent guest service and smooth check-in and check-out procedures.You assist in managing the front office team, handle guest concerns, and support overall hotel operations to maintain high standards of hospitality.Key Responsibilities:
Supervise and support front desk staff in daily operations, ensuring efficient and professional service.Assist with guest check-ins, check-outs, and special requests.Handle and resolve guest complaints and escalate issues when necessary.Monitor room availability and coordinate with housekeeping for room readiness.Train and mentor front office employees to maintain service excellence.Ensure compliance with hotel policies and procedures.Oversee financial transactions, including cash handling and billing.Assist in scheduling staff shifts and managing workload distribution.Maintain communication between front office, housekeeping, and other hotel departments.Conduct performance evaluations and provide feedback to improve team efficiency.
Skills & Qualifications:
Previous experience in a front office or hospitality role, with supervisory experience preferred.Strong leadership and problem-solving skills.Excellent communication and customer service abilities.Proficiency in hotel management software and reservation systems.Ability to handle high-pressure situations and multitask effectively.Fluent in German and English
Working Hours:
Shift-based, including evenings, weekends, and holidays as required by hotel operations.
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This opportunity includes varied tasks to build your skills and experience as an administrator, including:
Work towards a Level 3 Business Administrator apprenticeship standard
Valuable practical experience working on a busy hire desk, planning delivery and collection routes
You will gain experience performing general office duties, such as customer service, answering the phone, raising hire contracts, corresponding via email, purchasing, etc.
You will also be given job-specific training to become a key role in the Central Service team, covering breakdowns, service maintenance agreements, parts, and damages
This Apprentice Administrator role would suit candidates with experience or an interest in developing their skills in the following areas: administration, communication, client support, telephony, inbound, outbound, order processing, IT literacy, and presentation, or as an administrator or admin assistant.Training:
The apprentice will train at work, this will be done online
Training Outcome:
Opportunity to progress into a Hire Desk controller
Employer Description:AFI-Rentals are one of the UK’s leading powered access rental companies and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop shop for the working-at-height industry.
Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success. Because of this, we are an accredited Investors in People company – and have been for many years.
We also have a strong emphasis on health and safety and are proud to hold various accreditations, such as:
ISO9001
ISO14001
ISO45001
5-Star Achilles BuildingConfidence
Gold RoSPA award
+ more
Please note that we operate a 2-stage interview process and online testing to screen candidates.Working Hours :Monday to Friday
8:30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Reception Manager, City of London, Multi site restaurant group! Up to £55,000Reception ManagerLocation: City of LondonSalary: £55,000COREcruitment is working with a multi-site restaurant brand in the heart of London who are looking for a Reception Manager to join their team! You will be an experienced and highly organised Reception Manager to oversee front-of-house operations, ensuring an exceptional welcome experience for clients, partners, and visitors.This role is pivotal in managing day-to-day reception activities while supporting a seamless, professional environment that reflects our commitment to excellence. The Reception Manager will lead the reception team, maintain office standards, and liaise with other departments to ensure smooth office operations.Key Responsibilities:• Front Desk Operations: Oversee and manage all reception area activities, ensuring a professional, friendly, and efficient greeting and check-in experience for all visitors and callers.• Team Leadership: Lead, train, and motivate the reception team, setting high standards for customer service and professional conduct. Coordinate schedules to ensure front desk coverage and manage team performance.• Client and Visitor Experience: Maintain a warm and welcoming environment at the front desk, promptly addressing any client or visitor needs and resolving any issues that may arise.• Office Presentation: Ensure the reception area and surrounding common areas are well-organized, clean, and stocked with all necessary supplies and materials.• Administrative Support: Provide administrative support to other departments as needed, including coordinating meeting room bookings, managing incoming and outgoing mail, and handling couriers.• Security and Compliance: Manage visitor access control systems, ensuring that all protocols are adhered to for the safety of guests and employees.• Vendor and Supplier Relations: Liaise with external suppliers and vendors for office supplies, maintenance, and other front-of-house needs, negotiating contracts where applicable.• Continuous Improvement: Develop and implement processes to enhance the efficiency of front-of-house operations and improve the client and visitor experience.Qualifications and Skills:• Experience: Minimum of 5 years of experience in a reception or front-of-house role, with at least 2 years in a management or supervisory capacity, ideally within a corporate environment.• Leadership: Strong leadership skills with the ability to coach and motivate a team.• Customer Service Excellence: Exceptional interpersonal and customer service skills, with a client-first attitude.• Organizational Skills: Highly organized, with strong time-management skills and the ability to prioritize tasks effectively in a fast-paced environment.• Communication: Excellent verbal and written communication skills.• Problem-Solving: Able to proactively identify and resolve issues with a positive, solution-oriented approach.• Tech Proficiency: Familiarity with office and visitor management software, proficiency in Microsoft Office Suite (Word, Excel, Outlook), and adaptability to new technologies.If you are keen to discuss the details further, please apply today or send your cv to Sophie@corecruitment.com....Read more...
Hire Desk ControllerLocation: Normanton, West YorkshireSalary: £25,000 - £28,000 (dependent on experience) + OvertimeJob Type: Full-time, Permanent40 hr working week: Sunday – Thursday:Hours of work on a rota basis:
7:00 AM – 4:00 PM8:00 AM – 5:00 PM9:00 AM – 6:00 PM10:00 AM – 7:00 PM
Our client, a leading company in the power solutions industry, is looking for a Hire Desk Controller to join their team. This is an excellent opportunity for an organized and customer-focused professional to contribute to a fast-paced and dynamic environment.Responsibilities:
Manage hire orders efficiently from start to finishProvide excellent customer service to both clients and internal teamsAccurately process orders and maintain records within the company systemLiaise with transport and operations teams to coordinate equipment movementsEnsure invoices are processed accurately and on timeWork towards team targets and KPIs
Requirements:
Previous experience in administration or customer serviceStrong organizational and communication skillsProficiency in IT systems, particularly ExcelAbility to work under pressure and meet deadlinesA proactive and team-oriented approach
Benefits:
Full training provided, with opportunities for career developmentSupportive and collaborative work environmentOpportunity to join a successful and growing companyCompany pension schemeHoliday loyalty schemeCompany discount at Normanton Cafe
If you are a detail-oriented professional with excellent customer service skills, apply now to be considered for this opportunity.Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.....Read more...
2nd Line Support Engineer – Service Desk – Plymouth
Onsite work
Full driving license is required for this role
Salary up to £32.5k
2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team in a unique split-role position. This role is divided equally between onsite and multiple client sites. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.
Key skills and responsibilities,
• Provide Second Line technical support across desktops, servers, networks, and cloud services.• Deliver on-site support for a high-security client, ensuring strict compliance with security policies.• Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.• Support Microsoft 365, Windows Server, and networking technologies.• Proven experience in Second Line IT Support.• Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).• Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN).• Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).• Excellent communication skills with the ability to engage professionally with clients.• A full driving licence (client site visits required).• Eligibility to obtain Security Clearance (SC level or higher)
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
To provide technical advice, and to work closely with colleagues to maintain agreed service levels
To implement and work on specific IT projects as required
Provide onsite and face-to-face ICT support to customer organisations
Provide Service Desk support / cover as required
To provide support for the Client Manager in times of absence
To help maintain operational procedures and system documentation
Deliver to deadlines
Diagnosing and resolving technical faults accurately
Ghosting and deploying desktop images
Training:
Level 3 Information communications technician qualification
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Possibility of full-time employment.Employer Description:Bates IT has over 25+ years’ experience in delivering large scale digital transformations and operational support into a diverse range of verticals. Our service portfolio encompasses every device that touches a desk, effectively making us a unique unified service provider. We are a family IT Company supporting an NHS Trust with headquarters in Worthing.
Our core values include flexibility towards the changing needs of our customers, ownership and accountability for the services we provide, passion for continual service improvements and delivering exceptional service to our customers.Working Hours :To be confirmed at interview.Skills: Team working....Read more...
Front Office Manager – Dublin - €40-50K
MLR are looking for a dynamic and passionate Front Office Manager to join the vibrant team at this bustling hotel in Dublin.
In this pivotal role, you will be at the heart of creating exceptional guest experiences, leading front desk operations, and inspiring a team of dedicated professionals to deliver excellence.
Working closely with department heads, you'll drive strategic initiatives aimed at enhancing guest satisfaction, elevating service standards, and maximising revenue potential.
For more information, please submit your CV via the link below.....Read more...
Head of Technical Operations – London (Can be based out of Burton upon Trent)
6 Months
Head of Technical Operations required for a leading client based in London. My client is currently seeking a Head of Technical Operations to come on board to be responsible for ensuring the quality and cost-effectiveness of Service Delivery, Applications, and Technology services in support of the client’s business operations.
The role ensures IT services are effectively aligned with evolving business needs, while cultivating and maintaining strong, collaborative relationships with key stakeholders and external partners. It provides strategic direction in the planning and development of technical solutions, oversees the ongoing delivery and performance of technology services, and ensures a balanced allocation of IT resources across both operational priorities and strategic initiatives.
Key skills and responsibilities,
Previous Head of operations experience
Strong Infrastructure knowledge and experience
Proven experience in leading medium to large-scale teams
Strong technical expertise and hands-on experience with: Virtualisation technologies (e.g., VMware), Enterprise storage solutions, Microsoft technology stack and roadmaps, including Active Directory and SQL Server, Voice systems (Avaya preferred)
Best practices in business systems lifecycle management
Provide strong leadership for IT Operations and Service Desk functions, ensuring efficient and reliable service delivery
Define, implement, and manage KPIs, SLAs, and other service performance metrics, driving the team to consistently meet or exceed these targets
Oversee and quality-assure departmental processes related to the handling and resolution of IT service desk requests, approving policy or process changes to maximise efficiency
Analyse service delivery data to evaluate performance against established standards, KPIs, and strategic objectives
Ensure systems and infrastructure are securely configured to reduce security risks and prevent IT-related disruptions, including system failures or outages
Oversee the technical delivery and maintain strong relationships with telecommunications service providers, across both mobile and fixed-line services
Ensure all operational and technical services comply with the clients policies, as well as relevant regulatory, legal, and contractual obligations
Lead and manage the delivery of the company’s data centre operations, ensuring reliability, efficiency, and security
Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend
Crimson are acting as an employment business in regards to this vacancy.....Read more...
IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract – End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you’re experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday – Friday, 09.00 – 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
• Desktop support
• Troubleshooting
• Problem solving
• Diagnostics
• Hardware & software management
• Networking
• Installation, maintenance & configuration
• System monitoring
• IT inventory management
• Knowledgebase maintenance
• Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat. Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
• Provide first-line technical support to end-users, in person or via email, phone or chat
• Diagnose, troubleshoot & resolve hardware & software issues
• Install, configure & maintain computer systems, applications & peripherals
• Manage user accounts, permissions & access control within Active Directory
• Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
• Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
• Document & track support requests using a ticketing system, ensuring timely resolution
• Provide user training on IT systems, security best practices & new technologies
• Ensure compliance with IT policies & cybersecurity protocols
• Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
• Assist with software updates, patches & system upgrades
• Conduct routine system checks to ensure optimal performance & security
• Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level. You’ll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You’ll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions. Your skills, experience & attributes should include as many of the following as possible:
• Bachelor’s degree in Information Technology, Computer Science or a related field
• Experience in technical support, customer support or network troubleshooting
• Strong knowledge of Windows & Mac OS environments
• Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
• Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
• MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
• Cyber security (intrusion prevention & detection, threat management, PCI compliance)
• Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
• SharePoint administration
• TCP/IP networking, switches, routers, firewalls & protocols
• Experience with remote support tools & IT ticketing systems
• Knowledge of ITIL best practices (preferred)
• Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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Helpdesk Administrator - City of London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge ....Read more...
Provide first-line technical support to staff and students, troubleshooting and resolving IT issues promptly
Proactively respond to requests logged within the ICT Service Desk
Prioritise and escalate Service Desk requests as appropriate
Document and maintain accurate records of IT support requests and resolutions
Liaise with 3rd parties to resolve issues, where appropriate
Assist in the installation, configuration, and maintenance of computer hardware, software, and networks
Help with the setup and maintenance of classroom technology, such as interactive whiteboards, projectors, and audio-visual equipment
Participate in training sessions to enhance technical skills and knowledge
Maintenance of Health and Safety issues related to the use of ICT
To ensure that all ICT systems within the school are installed and operated safely and to remove from use any such equipment that is deemed to be unsafe to use
To contribute to the development of ICT and its use within the Academy
To contribute to the provision of physical security measures to protect against loss of equipment
Uphold the Catholic ethos of the Academy and its schools
Training:ICT Level 3 Apprenticeship Standard:
Qualification together with onsite training by the employer.
For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
ICT 3 Course 1 – Hardware and Networking
ICT 3 Course 2 – Software and Security
ICT 3 Course 3 – ICT Administration
Professional Development ProgrammeTraining Outcome:
Full time job role, career progression, further training.
Employer Description:St Teresa of Calcutta Multi Academy Company, is a Catholic Multi-Academy, catering for students in primary, secondary and sixth form education. Our schools are located throughout Birmingham, England.Working Hours :Monday - Fridau, shifts to be confirmed.Skills: IT skills,Communication skills,Customer care skills....Read more...
Are you a motivated sales professional with a competitive edge and a passion for success? Do you thrive in a fast-paced environment where your earning potential is in your hands? Whether you're an experienced Recruiter ready to advance your career or already excelling in a sales-driven role, we want to hear from you!
At STR, we’re searching for driven Recruiters or salespeople with a passion for success and a track record of delivering results. You'll have the opportunity to work with international clients and candidates while building and growing your own desk, just like running your own business. This role specifically focuses on our technical shipping desk, giving you the chance to work within a dynamic, global industry that's essential to international trade.
Working at STR
STR have been providing specialist permanent and contract recruitment services since 2000 and is comprised of five niche brands, working in Life Sciences, Architecture & Interior Design, Automation, Maritime and Engineering & Manufacturing.
What are we looking for?
Recruitment experience in any market
Strong business acumen and commercial outlook
Take initiative and take pride in your own desk
Proven financial performance in either contract or permanent recruitment
A self-starter who is target and goal oriented
Clear vision of what you want from your career and takes pride in excelling
Positive approach to everything you do
Able to demonstrate their desire for success, confidence, and self-belief
Hard working, punctual, and able to work to tight deadlines
Flexible, adaptable, and able to think outside of the box
What are we offering you?
Competitive, market leading basic salary
Structured, clear, performance-based career progression opportunities with the ability to fast-track promotions
Up to 30% commission scheme
Opportunity for Leadership Training & Development
Flexible and hybrid working available
Early finish Fridays at 3pm every week
Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables)
Breakfast club
Employee of the Month & Quarter
Quarterly Directors Lunches at 5* restaurants
EDI (Equality, diversity and inclusion) board
Annual Conference, Summer & Christmas parties celebrating with the whole company
Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service!
23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days)
You can purchase up to 5 days extra holiday
Health care cash plan and optional private health care from Day 1!
Company Pension scheme
Enhanced Maternity/paternity leave
Birthday off
Drinks fridge
Free onsite parking
Cycle to work scheme
Employee Referral Programme
STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.
We would love to talk to you about opportunities at STR and more importantly - what we can offer you and your career. Apply directly today!
TA is acting as an Employment Agency in relation to this vacancy.....Read more...
Service Operations Manager
Location:- Hybrid working, Manchester Office 3 days a week.
Salary:- to £60k + Bens
Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA’s, CAB, IP, Unified Comms, CX, Network Security, SalesForce.
An exciting opportunity has arisen for an experienced Service Operations Manager with ideally MSP experiences to join this busy Operations Team.
The role is days based but would be looking after a team of 20 or so Operations Technicians that are supporting customer networks and operations on a 24/7 basis.
The role includes managing and developing the team as well as owning the process for all escalation, change, problem and incident management. You would have strong customer service experiences with a focus on delivering a seamless service.
The ideal candidate would be used to working in a demanding Service Ops, SOC, NOC, or Service Desk team that can lead and develop their staff to succeed and improve the whole customer contractual experiences.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Reporting to the Service Desk Team Lead, the Apprentice ICT Service Desk Engineer will provide support to internal customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. They will also be involved in setting up people up on systems and providing support when needed, rectifying issues to maintain the organisations productivity.
What you’ll be doing, over time and with training and supervision of an experienced colleague…
Helping diagnose malfunctioning systems, hardware and softwareLogging and managing ICT technical support incidents and queries
Setting up new users on both our systems and on any hardware required for their role
Testing new software and hardware and reporting on its suitability to the business
Creating new knowledge base articles for our customer portal and other members of the team
Assisting with the ongoing provision of a secure ICT infrastructure
Acting as part of the first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed service level agreements
Acting as a first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities.
Maintaining our asset register along with user profiles and system access rights
Completing all requirements of the apprenticeship programme and ensure other essential learning has been achieved within an a timely manner
Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity
Treating customers and colleagues with respect and empathy
Working 35 hours per week and having a flexible approach to work
Training:
Information Communication Technician (ICT) Level 3
Functional skills in maths and English level 2, if required
Internal and external training opportunities
Training Outcome:Here at Great Places Housing group we are passionate to support your career development and will provide the successful individual with a range of skills and experience to develop a strong career within ICT.Employer Description:Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities, which would not be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do, we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.Working Hours :Monday - Friday, working either 8.00am to 4.00pm or 9.00am to 5.00pm. Will be discussed on interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Guest Service/Front Desk Manager – Kohler, WI – Up to 100k We’re excited to partner with a prestigious private members club dedicated to delivering personalized, top-tier service. As Guest Service Manager, you’ll lead the front-of-house team, ensuring every member enjoys a smooth, welcoming, and memorable experience.Perks and Benefits
Competitive salary of $80,000 to $100,000.Comprehensive benefits package, including PTO and 401k.Supportive work environment with opportunities for growth and development.
Skills and Experience
Proven background in guest services, front-of-house operations, or hospitality management.Ability to lead, train, and motivate a team to deliver exceptional service.Strong interpersonal and communication skills to build rapport with guests and handle inquiries with professionalism.Quick-thinking and resourceful in resolving guest concerns and ensuring smooth daily operations.Commitment to maintaining high service standards and creating a personalized experience for every guest.
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are correctly logged.
Dealing with internal IT support, supporting staff and customers with office 365, outlook, internal LAN/ network.
Working with our other internal systems and platforms.
Perform route cause analyses on issues and where appropriate investigate reasons and feed back to the team.
Offering support and guidance to users in the use of the company’s bespoke business applications and liaising with our in-house maintenance team.
Working as part of a team and feeding back to line Manager.
Taking calls and responding to emails.
Training Outcome:
The company may offer a full-time position at the end of the apprenticeship
Employer Description:About us: We are Cleartech Communications Ltd. Our Head Office is based in Bolton, Lancashire. We operate a UK-wide network and have UK based Customer Service & Customer Support teams.
Our aim is to supply our customers with market-leading hardware, innovative systems and software to develop a robust, resilient and bespoke communications solution. We are passionate about streamlining and simplifying business telecoms.Working Hours :Monday to Friday, 9.00am - 5.00pm.
Full time, permanent.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,willingness to learn,Technical mindset....Read more...
Support a leading educational establishment providing high-quality data administration service to a busy department whilst gaining industry experience in this full-time temporary role! In the Student Record Administrator role you will be :
Supporting student queries both in person at the service desk and onlineUpdating data, based on data check reportsAssisting with enrolment events as and when requiredAssisting with course changes, enrolment, student finance and giving general advice
To be considered for the Student Record Administrator role you will need:
Experience in general record administration.Ability to quickly learn new processes and systems.Proficiency in using Microsoft Excel for tracking, updating, and data checking.Experience in front-facing support and signposting.
This is a temporary position, working Monday - Friday 37 hours per week for a period of up to 12 weeks. The role is paying £12.21 per hour + holiday pay, based in Wrexham and is accessible via public transport.
If this looks like the ideal position for you and you have the relevant experience, pleas hit apply today!
....Read more...
An exciting opportunity has arisen for a Receptionist / Office Administrator to join a well-established accountancy firm. This full-time, permanent role offers excellent benefits and a starting salary of £24,000 for 36.25 hours work week.
As a Receptionist / Office Administrator , you will be responsible for managing the reception area, ensuring it remains presentable and organised.
You will be responsible for:
? Answering and directing calls professionally and efficiently.
? Greeting visitors and ensuring compliance with security and safety procedures.
? Providing administrative support, including document management and data entry.
? Coordinating meeting room bookings and client hospitality arrangements.
? Assisting with secretarial tasks such as audio and copy typing, scanning, and photocopying.
What we are looking for:
? Previously worked as a Receptionist & Office Administrator, Office Administrator / Receptionist, Front Desk Administrator, Office Coordinator, Administrative Receptionist, Corporate Receptionist, Secretary / Administrator, Client Services Administrator, Business Support Administrator, Administrative Assistant, Office Support Assistant, Front of House Administrator
? Experience in a receptionist, secretarial, or client-facing administrative role.
? Skilled in MS Word, Excel, and Outlook.
? Strong typing accuracy.
? Excellent communication skills, both written and verbal.
What's on offer:
? Competitive salary
? 20 days plus bank holidays
? Pension scheme
? Private medical insurance
? Death in service benefit
? Access to health schemes
? Cycle to work scheme
? Employee assistance programme
? Enhanced maternity & paternity leave (after 1 year of service)
Apply now for this exceptional Receptionist opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Addit....Read more...
Role: IT Support Technician (2nd Line)
Location: Bournemouth
Salary: Up to £33,000
Holt Recruitment is working with a fulfilment company in Bournemouth. They are looking for an IT Support Technician (2nd line) to join the company on a full-time, permanent basis.
Benefits/Package:
- 20 days holiday + Bank Holidays, rising with length of service
- Health Cash Plan (after probationary period)
- Birthday off
- Free onsite parking
- Partner Discounts
- Company events
Whats the role?
As an IT Support Technician (2nd Line), you will be working in a multi-tasking, busy environment, turning technical terms into something user-friendly. This will be based between two sites.
What will you be doing?
- Provide 2nd line application support to our client's bespoke system
- Investigate, test, and escalate any defects.
- Manage all aspects of their ticket system.
- Work with the development and ops teams.
- Delivering high customer service.
- Liaising with other departments to deliver updates and relevant IT news.
What do you need as an IT Support Technician (2nd Line) in Bournemouth?
- SQL or MySQL, any PHP
- Knowledge of cloud-based technologies.
- The desire to learn new technologies.
- Experience using Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
- Strong organisational skills.
- Excellent written and spoken English.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this IT support Technician (2nd Line) role in Bournemouth.
Job ID Number: 78554
Division: Commercial Division
Job Role: IT Support Technician (2nd Line)
Location: Bournemouth....Read more...
Location: LS15 4LG (Hybrid – 3 days in the office, 2 days from home) Salary: Up to £30,000 + Commission (OTE £40,000)
Are you a driven and ambitious recruiter looking for your next exciting opportunity? AQUMEN Recruitment is expanding, and we want YOU to join our growing team in the Permanent Division!About Us:We are a family-owned recruitment business known for delivering high-quality recruitment solutions across multiple sectors, powered by the best technology in the recruitment industry. Our passion for connecting the right talent with the right businesses has led to the development of long-standing relationships with both clients and candidates. As we grow, we are looking for a Recruitment Consultant who shares our dedication to providing exceptional service.We pride ourselves on our consultative approach, industry expertise, and commitment to supporting our team. Our working environment is both healthy and rewarding, with realistic targets aligned with the current market.
What You’ll Be Doing: Developing and growing your own desk into a successful pipeline of permanent placements, benefiting from a great commission scheme. Proactively identifying and securing new business opportunities with the support of a dynamic team. Building and maintaining strong relationships with clients and candidates to create long-lasting partnerships. Managing the full recruitment cycle, from sourcing candidates to securing successful placements. Providing expert advice and market insights to both clients and candidates.
What We’re Looking For:✅ Previous recruitment experience, ideally within permanent placements. ✅ A proactive, results-driven mindset with strong business development skills. ✅ Excellent communication and relationship-building abilities to connect with clients and candidates effectively. ✅ The ability to work independently and collaboratively within a team.
What’s In It for You?✨ Competitive salary up to £30,000 + uncapped commission (OTE £40,000). ✨ The opportunity to develop your own desk and make a significant impact. ✨ Hybrid working – 3 days in our LS15 4LG office, 2 days from home. ✨ Career development opportunities within a growing and supportive business. ✨ Collaborative and supportive team culture where success is celebrated.
Ready to take your recruitment career to the next level? Apply today and be part of AQUMEN Recruitment’s success story! ....Read more...
