IT Support Technician - (2nd Line)
Role: IT Support Technician (2nd Line) Location: Bournemouth Salary: Up to £33,000 Holt Recruitment is working with a fulfilment company in Bournemouth. They are looking for an IT Support Technician (2nd line) to join the company on a full-time, permanent basis. Benefits/Package: - 20 days holiday + Bank Holidays, rising with length of service - Health Cash Plan (after probationary period) - Birthday off - Free onsite parking - Partner Discounts - Company events Whats the role? As an IT Support Technician (2nd Line), you will be working in a multi-tasking, busy environment, turning technical terms into something user-friendly. This will be based between two sites. What will you be doing? - Provide 2nd line application support to our client's bespoke system - Investigate, test, and escalate any defects. - Manage all aspects of their ticket system. - Work with the development and ops teams. - Delivering high customer service. - Liaising with other departments to deliver updates and relevant IT news. What do you need as an IT Support Technician (2nd Line) in Bournemouth? - SQL or MySQL, any PHP - Knowledge of cloud-based technologies. - The desire to learn new technologies. - Experience using Jira Service Desk or equivalent ticketing system. - Time management and ability to prioritise workload. - Experience working with bespoke enterprise applications. - Great with Office 365 - Strong technical, communication, and interpersonal skills. - Strong organisational skills. - Excellent written and spoken English. What is the next step? If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this IT support Technician (2nd Line) role in Bournemouth. Job ID Number: 78554 Division: Commercial Division Job Role: IT Support Technician (2nd Line) Location: Bournemouth