Service Desk Jobs Found 44 Jobs, Page 2 of 2 Pages Sort by:
IT Support Analyst
Role: IT Support Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market... ....Read more...
Service Delivery Manager
Service Delivery Manager – IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business. They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio. What you’ll do: Service Optimisation Monitor and coordinate IT service desk functions to ensure seamless service delivery. Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary. Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis. Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery. Client Management Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders. Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews. Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates). Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization. Craft high-quality client-facing reports and deliver them to key stakeholders. Efficiency Enhancement Collaborate with Team Leaders to conduct weekly ticket quality checks. Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders. Analyse third-party and internal processes, devising strategies for service delivery optimization. Identify and minimize the frequency of recurrent tickets What you’ll need: An absolute passion for ensuring the provision of exemplary customer service / service delivery 3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background Strong knowledge of ITIL To be highly organised with excellent written and oral communications Ability to present to external clients The business operates a flexible working policy, with a minimum of 2 days in the office required per week. The role is paying up to £50k. ....Read more...
Helpdesk/Contract Support Administrator
Helpdesk Administrator- Leeds -Up to £26,000 DOE Are you an experienced FM administrator looking for a new challenge? Would you like a role where career progression is at the forefront? If so this may be the role for you! CBW has an exciting new opportunity for a helpdesk administrator to join a leading FM company on a permanent basis. This role is based in Leeds, with the client looking for someone with a relevant admin/facilities background. There are great benefits to this role, including career progression opportunities and over time being paid for any work you carry out after work hours! You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours:08:00-17:00 Monday-Friday (fully in office)Key responsibilities:Management of daily requests via the CAFM system/Help deskLiaise with Contract Manager/ Service Delivery & Mobilisation Manager for allocation of works to contractorsLiaise with allocated client from beginning to end, updating works, assisting with client queries and issuing quotations on client specific web portals and our own CAFM softwareLiaise with engineer to access full scope of work necessary and produce reports/quotationsSource and Order parts/materials from suppliers where necessaryRaise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for paymentMonitor contractor performance against SLA'sAssisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documentsCheck schedule weekly to ensure efficient use of resources and matching skill sets to works, this will involve liaising with technical managersCollate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation ManagerEnsure data for monthly reports are issued to CMUpdate WIP reports weekly for WIP meetingUpkeep of shared drive site documentationFinancial Month end pack submission with Contract ManagerPerson specification/Benefits:Relevant background in a similar role Client facing attitudeAbility to work in a fast paced environment Salary of up to £26,000 DOEOT at 1.5X/2.0X21 days plus bankCompany pensionCareer progression ....Read more...
Building Service Static Maintenance Engineer
A Building Service Static Maintenance Engineer is required in a reputable building services provider based in West London.Scope / Key Responsibilities: Carry out remedial works, PPM tasks as per schedule and update PPM’s to helpdesk. Resourcing sufficient equipment and materials in conjunction with the Contracts Manager and or the purchasing administrator. Basic fault finding on electrical/mechanical systems. Filling out job sheets with call out description, time taken and materials used. Keep log books on site up to date. Carry out site audits including cosmetic maintenance audits. To ensure that all plant on site systems are well documented, and recorded efficiently, for asset registers & 60-day reports. Liaise with Help Desk on PPM works to ensure they are completed on time. Ensuring Compliance with Health and Safety regulations/risk assessments. The Candidate: Must have technical and industry knowledge of the complete building services and construction. Developed an extensive knowledge of mechanical, electrical building services and a good understanding of their interfaces with general building works associated with them. A good grasp of commercial management, contract and construction management and technical services, a practical knowledge of safe methods of working. Knowledge of the current legislation and good practice such as SFG20 along with identification of any areas where additional or updated training would be beneficial. Understanding of the H&S at Work Act 1974, current H&S legislation applicable to construction and the relevant projects. Substantial practical experience required: Have experience of electrical services and maintenance on domestic/industrial/commercial systems. Presentation and communication, in particular able in the use of the English language for verbal and written communication. Must have relevant electrical and or mechanical qualifications. To present a professional image at all times, both in the office and to clients and be a ‘role model’ for all visiting staff and contractors Ability to apply basic problem-solving skills to a variety of situations. Please apply with your most up to date CV and you will be contacted. ....Read more...
Cloud Project Engineer
Cloud Project Engineer Two vacancies have arisen with an extremely well-regarded IT Service Provider for Project Engineers, ideally with experience working within an IT Service Provider or Managed Service provider environment. This business is a Microsoft Gold Partner, fast-growing and as such offers exceptional career growth potential. They work primarily to support the complete IT infrastructure of their clients, largely based within the professional services domain; accountancies, law firms etc. and have a very well-established client base. You will be involved in the delivery/implementation of the full Microsoft portfolio (M365 & Azure) together with the management of end to end project lifecycles, from conception to handover to support. Unlike many Infrastructure Engineering roles within MSP’s, you’ll take full ownership on each project and will serve as the key contact for the customer within the business for the duration of the projects. The company offers a fantastic learning environment working alongside many experts in the latest technologies and provides special focus on training and development. Role requirements: Undertake technical reviews of the IT infrastructure of potential new clients, capturing sufficient data to enable us to bid for business accurately. Recommend changes in the infrastructure for existing and potential new clients to meet the client needs. Ensure that all projects are well planned, taking into account reasonable timescales to complete the work, contingency, risk planning, resource availability and client expectations. Carefully plan the technical and operational aspects of agreed projects, collaborating and communicating internally and where necessary with the client to ensure that all elements of the project have been incorporated into the plan and are well understood. Undertake technical implementation activities, either stand-alone for small projects or as part of a team for larger projects. Act as the main point of contact with clients on designated projects to manage expectations, provide regular project reporting and to support clients in the delivery of their own responsibilities within the projects. Following project completion, ensure that all project work is carefully and fully documented and formally handed over to the Service Desk and Infrastructure teams Experience / Qualifications required - Preferably degree educated in a relevant subject plus at least one of the following qualifications: MCITP Server or Enterprise Administrator qualification MCSD: Azure (Highly Desirable) ITIL Foundation Project Management qualification desirable - Strong understanding of Windows Server Operating Systems, 2012 R2 - Background in Cloud Solutions, e.g. Azure, Microsoft365, Modern Workplace technologies. - Proven ability in solution design and implementation - Customer facing skills - ideally worked in an IT outsourcing / Consultancy environment with external customers - Strong understanding of virtualisation technologies and concepts Paying between 50-60k, depending on experience Hybrid, 2 days per week required in Camberley office. ....Read more...
Front of House
Front of House Location: Wilmslow Permanent Salary: Competitive We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should come and grow with. So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.The role Front Desk Management • Greet and welcome clients and visitors with a warm and professional demeanor.• Direct visitors to the appropriate department or individual.• Answer incoming phone calls and redirect them to the relevant team members.• Maintain a clean and organized reception area.• Maintain a clean kitchen and restock where applicable • Organise and run charity events throughout the year with the team for our chosen charity. Administrative Duties:• Manage and schedule appointments and meetings.• Coordinate meetings and conferences from start to finish, working with different areas across the business. • Handle incoming and outgoing mail and packages.• Assist in maintaining office supplies and inventory. • Support the PA team with their workload.• Book UK and International travel using the travel supplier. Security and Access Control:• Monitor and control access to the premises, ensuring the security of the facility.• Maintain a visitor log and issue visitor badges as necessary. Team Collaboration:• Coordinate with various departments to ensure efficient communication and problem resolution.• Support colleagues with administrative tasks as needed. What you get from us?Working for Citation you will receive 25 days holiday, corporate gym membership discounts, private healthcare, your birthday off work, the opportunity to purchase extra leave, pension contributions and more!It’s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. Hit Apply now to forward your CV. ....Read more...
Front of House
Front of House Location: Wilmslow Permanent Salary: Competitive We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should come and grow with. So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.The role Front Desk Management • Greet and welcome clients and visitors with a warm and professional demeanor.• Direct visitors to the appropriate department or individual.• Answer incoming phone calls and redirect them to the relevant team members.• Maintain a clean and organized reception area.• Maintain a clean kitchen and restock where applicable • Organise and run charity events throughout the year with the team for our chosen charity. Administrative Duties:• Manage and schedule appointments and meetings.• Coordinate meetings and conferences from start to finish, working with different areas across the business. • Handle incoming and outgoing mail and packages.• Assist in maintaining office supplies and inventory. • Support the PA team with their workload.• Book UK and International travel using the travel supplier. Security and Access Control:• Monitor and control access to the premises, ensuring the security of the facility.• Maintain a visitor log and issue visitor badges as necessary. Team Collaboration:• Coordinate with various departments to ensure efficient communication and problem resolution.• Support colleagues with administrative tasks as needed. What you get from us?Working for Citation you will receive 25 days holiday, corporate gym membership discounts, private healthcare, your birthday off work, the opportunity to purchase extra leave, pension contributions and more!It’s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. Hit Apply now to forward your CV. ....Read more...
Cleaning Manager
Cleaning Manager - FM Service Provider - Historical Site - Central London - £39k per annum Exciting opportunity for an experienced Cleaning Manager to work for an established Facilities company on a unique site based in Central London. The successful candidate will have a proven track record working in Cleaning Management and can start immediately.Hours / DetailsMonday to Friday08:00am to 17:00pmContract type - Permanent Site basedKey Responsibilities:Responsible for cleaning services directly contracted to the tenant offices and retail units which are predominantly delivered outside normal office hoursResponsible for all services provided to public and non-public washrooms, such as feminine hygiene services, air fresheners, hand cleansing, waste removal and consumablesResponsible for the provision of window cleaning services, its safe delivery and client liaison regarding access and frequencyManagement of waste disposal contractors, accountability of controlled waste, bulk waste Responsible for the management and delivery of all pest control services across the site and the interpretation of monthly reports Responsible for the expenditure and control of assigned budgets for all soft services and payroll ensuring that all operations are delivering value for money and within expenditure parametersContinually monitor the agreed budgets for all soft services ensuring compliance within budget whilst considering any budget variations in preparation for annual budget review Conduct regular team meetings with all staff informing the team of their overall performance Address health and safety issues, undertake Toolbox Talks, induction of new staff and sharing general information regarding the wider business Responsible for the statutory compliance of all soft service operations ensuring that operations are delivered safely and in accordance with the site policiesResponsible in ensuring that all teams are fully resourced in the most efficient manner liaising with corporate HR regarding recruitment, leavers, absence management, discipline and performance management Ensure that the entire facilities services operation achieves a high standard of services at all times, reporting all building faults to the Help Desk for action Meet regularly with the Account Manager (AM) to demonstrate that all operations are delivering the required standardsLiaise on a regular basis with stakeholders and tenants to gauge perception of service delivery and deal with any issues as they arise Capable of managing a team of 40 to 50 cleaners/supervisors Requirements:Waste management and front of house servicesDirectly responsibility for the management and delivery of cleaning operations in a diverseand challenging environmentManaged auditing processes for a range of services and performed to service KPI’sExcellent communication (both written and verbal) and presentation skillsCompetent in the use of IT including all MS Office packagesDemonstrate a proven track record in delivering excellence in the facilities services environmentIOSH qualifiedFinancial management of an equivalent value in budget for staff, contractors and commoditiesRelevant personnel management skills and experienceDirect responsibility for operational H&S compliance Please send your CV to Jordyn at CBW Staffing Solutions for more information. ....Read more...
Mobile Plumbing Engineer
Mobile Plumber – FM Service Provider – Central London – £38,000 - £40,000 + PackageAre you a Plumber looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?CBW Staffing Solutions are currently recruiting for a Mobile Maintenance Plumber to carry out planned and reactive commercial maintenance across a High-end residential contract and mixed commercial portfolio. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.This position would be ideal for a maintenance Plumber currently in a similar position who is keen on progression. In return, the company are offering a competitive salary of up to £40,000 with a potential route into further career progression.Key duties & ResponsibilitiesExchange of domestic central heating system components including radiators, cylinders, tanks, and system controls Power flushing of central heating systemsClose down the reactive completed works as per the site requirement and report issues back to the contract support deskUndertake plumbing tasks to domestic and commercial installations including pressure systems, FCUs, pipe work, radiators, valves, pumps and motors.Increases pressure in pipe systems and observes connected pressure gauge systems to test for leaksHot & cold water systems, Calorifiers, Boilers, Legionella Control, general Plumbing servicesCold water storage tanksStrong knowledge and experience in working with HIUCommunicating with clients to understand their requirements, provide updates on work progress, and address any concerns or questions they may have.Maintaining accurate records of work performed, including inspections, repairs, installations, and compliance documentation.Hours of Work & Package InformationBasic Salary of up to £40,000No Call outVan & Fuel cardMonday to Friday 08.00 – 17.0023 days holiday + Bank HolidaysTablet & Work Phone ProvidedFull company uniform RequirementsPlumbing - City & Guilds Level 2 (Essential)Plumbing - City & Guilds Level 3 (Desirable)Must be able to pass a DBS check or have a current DBS (Essential)Must be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skillsClient FacingIf you are interested in this position please send your CV to Archie Reed of CBW Staffing Solutions to avoid missing out on this opportunity! ....Read more...
LV Electrician - Static
Low Voltage Electrician - Lancashire - Salary up to £49,000 DOE CBW has a new opportunity for a Low Voltage Electrician to join an established FM company on a permanent basis. The sucsessfull candidate will provide building services and maintenance to a commercial building. This will include fault finding, repairs, maintenance, and installation. Key Responsibilities: • Surveying sites where electrical systems are installed• Drafting electrical installation plans and technical diagrams• Installing, maintaining, modifying and repairing all electrical systems in public spaces and buildings• Ensuring that electrical systems adhere to the national electrical safety standards and regulations• Supervising ongoing electrical system installations and providing technical expertise to installation teams where needed• Using blueprints, wiring diagrams and manufacturer’s installation manuals to complete projects• Completing work orders and recording materials that are used on the job• Identifying electrical problems and repairing them• Advising the company’s management when to replace aged electrical equipment to prevent hazards• Conducting general electrical systems maintenance and troubleshooting electrical issues with testing equipment• Have full knowledge of work areas and follow schedules as required• Demonstrate full working knowledge of all relevant equipment and materials• Highlight any facilities-related issues to line management and/or service desk, ensuring the customer’s work environment and experience is always at the forefront of our daily activity• To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, sothat relevant standards are met. Issue of Permits to Work• Completes maintenance and repair records as required. Reviews assigned work orders. Estimates time and materials needed to complete repair. Orders necessary materials and supplies to complete all tasks. Person Specification: • C&G 2382 -BS7671 IEE Wiring regulation (Current Edition)• C&G 2391 Test & Inspection (Current Edition)• External Low Voltage Authorised Persons Qualification• IOSH Managing Safely• First Aid (Include Resuscitation)• Significant experience in providing electrical building services maintenance to include fault finding, maintenance, installation, and inspection/testing.• Significant previous experience in providing reactive and PPM building services maintenance.• Experience of working within FM or building services within commercial properties.• Experience of working under strict Health & Safety procedures including risk assessments and method statements.• Evidence Training and competence in managing High Risk Works (HV and LV Electrical) Package: Salary up to £49,000 DOE - Shift pattern of 4 on 4 off Overtime available25 days holiday + BHCompany PensionTools and uniform providedLaptop and mobile phone ....Read more...
2nd Line Desktop Support Engineer – Birmingham City Centre
2nd Line Desktop Support Engineer – Birmingham City Centre We are currently recruiting for a 2nd line Support engineer to provide support for complex technology solutions across the IT, Technology, Cloud Services, Networks & Secure Business Applications portfolio of services provided to a large in-house customer base. If you have experience in the management, administration, support, monitoring, trouble shooting, installation, configuration, deployment, rollout & integration of various IT & Network services, with advanced Microsoft, Windows Server, O365, M365, SCCM, Exchange, Active Directory & Virtualisation tools such as Citrix, Xenapp, VMware, vSphere, HyperV etc. I'm keen to hear from you. Location: Hybrid working (3 days office, 2 home) and travel when required.. Salary: £30k - £35k Dep on Exp + Bens Environment: Multiple Office Support, 2nd line Support, MS Sharepoint, Project work, Microsoft Exchange, O365, M365, Windows Server 2019, Virtualisation, Citrix, VMware, Hyper V, Windows Desktop to v10, SCCM, Ticketing Systems, IP Telephony, Cisco/Mitel, Routers, Switches, Wifi. Job Overview My client a large end user in the commercial property industry is seeking a 2nd Line Lan network engineer to join their busy in house Infrastructure and Support Team. The successful candidate will become part of a team of 6 supporting the company in all aspects of technology. This will include 2nd line duties on their every growing and changing network. Being able to adapt from basic telephone support right up to assisting in major projects, such as office moves and changes. The company have an extremely diverse setup including 3 datacenters and over 30 offices UK and Ireland based. This role is to primarily covering the Birmingham office with travel to other offices when required. The company have many different systems and applications and work extremely closely with the Security and Business Applications teams. Responsibilities • To assist in ensuring all our systems are fully functional. • Providing support for 30+ offices and approximately 1000 staff. • Working from logged tickets on their Service Desk system to provide remote support to resolve user issues and working on major projects and deployments. • Respond to escalated incidents • Troubleshooting & fault diagnosis • Investigate, isolate & resolve complex issues • Root cause analysis • Maintain SLA & KPI objectives Qualifications We are looking for someone with at least 3 years’ experience in Technical 2nd line Support Services. Able to work as part of a team but also equally happy to be in the field on their own. Ideal candidate will have experience with some of the following systems: • Exchange, O365, M365. • Sharepoint • Microsoft Windows server to version 2019. • Virtualisation – Citrix, Xenapp, VMware, vSphere, HyperV • Windows desktops up to version 10. SCCM or other deployment tools. • Remote access tools, such as Bomgar/ScreenConnect etc. • Helpdesk ticketing systems. • IP telephony, Mitel / Cisco. • A good understanding of wide area networks, routers, switches, WiFi access points etc. Be able to travel when required to other offices. Be confident, outgoing, flexible and professional. With the ability to handle pressure. Apply now for full details! @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Business Systems Analyst (Jr)
JOB DESCRIPTION General Purpose of the Job: Provides support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Logistics and Compliance. The scope of responsibility is for Tremco North American operations and beyond as we roll out to other countries; Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 1st and 2nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports; and performs quality assurance reviews of procedural documentation and training materials. Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, Service Management or Materials Management. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Coordinates activities with other project team members, in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. May supervise contract consultants, programmers, and part-time clerical assistance, as needed. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required. The salary range for applicants in this position generally ranges between $71,000 and $89,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
1st/2nd Line IT Support Technician
£28,000 - £35,000 + Benefits In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role. Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses based across the South of England, providing every aspect of computer hardware and software support, advice and consultancy to their customers. Applications for this newly created role are welcomed from individuals looking to build a career within the IT support industry as part of a small friendly team, whilst avoiding the usual commute into the city. Job seekers with a desire to expand their knowledge of ‘hands-on’ IT support that can demonstrate their passion for learning and all things IT, are encouraged to apply. The ideal candidate will understand the importance of building trusted relationships with customers through delivering a competent, professional service as part of a role in which nothing is too much trouble. This will often involve working on site in occupied commercial or residential premises. As such, discretion, professionalism, respect and the ability to travel across the south-east, are all essential requirements.Key Responsibilities Work alongside others to provide support, maintenance and configuration solutions. Support users, server and storage infrastructure including new installations and reconfigurations. Build an in-depth knowledge of specific technical areas. Implementation of hardware and services through onsite or remote work Effectively evaluate the priority of job requests and be able to appropriately judge when to escalate issues in a busy environment. Take ownership of jobs to ensure issues are logged and resolved in a timely manner and resolutions communicated effectively. Be able to produce and contribute to technical documentation. Self-motivated, ambitious and keen to work in teams including non-technical people as well as autonomously. A general keenness to learn new skills to help take the business forward. Ability to work under pressure whilst demonstrating a flexible, enthusiastic and hardworking attitude with minimum supervision. A keen eye for detail and a character with high standards. Excellent communication skills, both written and oral. Skills & Experience A passion for IT and technology. Excellent communication skills and telephone manner. Demonstrable customer centric, technical support experience in a client facing/desk side role position. Great problem-solving skills with the ability to follow processes and procedures, you will be able to prioritise and manage several pieces of work at the same time. Good knowledge of PC hardware with experience of diagnosing problems. Experience with Microsoft operating systems (Windows 7/8/10/11/Server OS), Office 365 and cloud-based solutions. Good knowledge of networking principles Experience with MS Windows server 2008 - 2019 or Small Business Server product series. Full UK driving licence. Experience with MS Windows OS and Apple Mac OSX. Hardware repairs including PCs, Laptops and Apple Macs. This is a wonderful opportunity for an adaptable, customer centred 1st / 2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of software and hardware-based solutions to clients throughout the south-east. A competitive salary and benefits package is on offer to the successful candidate, in addition to full training if required. Apply now! ....Read more...
Business Systems Analyst - Master Data
JOB DESCRIPTION General Purpose of the Job: Provides support under the direction of a Sr Business Analyst and Team Leader Business Systems. Provides 1st and 2nd level SAP help desk support for master data related tickets and other areas as assigned based on experience. Trains and assists users in the use of SAP business application software as needed to support the understanding and knowledge of Master Data Management. Provides master data consulting in support business and IT initiatives, primarily SAP but also include in other Systems like CRM/PIM and Eshop. Ensures master data integrity in SAP and other key systems as identified. Identifies area's of data improvements. Prepares KPI's and recommendations for improvement. Strong Business Partner for IT internal and Internal Customers. Highly involved to communicate and to Align to the internal Master Data Governance. Notes on how to avoid master Data conflicts. Assists with SAP Roll out by assisting with data cleansing and loading activities. Additional related activities as assigned. Light configuration and other duties as assigned and as capacity allows. Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 1st and 2nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, and performs quality assurance reviews of procedural documentation and training materials. Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, EHS or manufacturing. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Coordination. Coordinates activities of with project team member in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. May supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Highly motivated learn new System, Processes and Business Structures. Other duties may be assigned, as required. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Ability to work independently and as part of a team. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree is preferred. Practical Work Experience Required: 5+ Years SAP Super User / Business Analyst in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. Experience with SAP data cleansing and data loading activities. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap. High experiences with Microsoft Office (Excel/ PowerPoint) Special Knowledge and Skill: General knowledge and understanding of business operations. Specialize knowledge of SAP Master Data elements to include (Material Master, Business Partners (Customers/Vendors), Info Records. Knowledge of the SAP application software, including its functions & capabilities, reporting and support requirements. Excellent communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability evaluate master data files and assess readiness for loading Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Excellent Excel Skills Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Familiar with LSMW/LTMC Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP Training and or Certifications would be an asset. The salary range for applicants in this position generally ranges between $71,000 and $89,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
physiotherapist
Due to limits on sponsorship allocations, we are not currently able to offer sponsorship to new candidates for these roles, although this remains under review. Position: Are you a qualified physiotherapist with a minimum of three years' post-qualification experience in musculoskeletal physiotherapy and an understanding of Occupational Health? Are you competent to work autonomously as a physiotherapist without direct supervision? Do you want to enhance your skills and knowledge in MSK and Occupational Health? Responsibilities: - Writing management reports based on assessments to answer questions from managers regarding an individual's ability to work and any necessary adjustments or return-to-work plans. - Conducting face-to-face assessments and treatments in a clinic setting. - Remote assessment and treatment from home (subject to change). - Providing occupational health-specific reports and delivering first-class musculoskeletal (MSK) physiotherapy assessments and treatments, as well as Display Screen Equipment (DSE) assessments. Requirements: To be seriously considered for this role, please have: - Physiotherapy Degree - Minimum 3 years post-graduate experience - Knowledge of musculoskeletal physiotherapy Essential Requirements: 1) Experience in Occupational Health Physiotherapy. 2) Proficiency in writing high-quality management reports. The candidate should be capable of managing their own caseload in a physiotherapy clinic, with remote support from colleagues. Experience in working in a musculoskeletal clinic is necessary to provide assessments and treatments. The successful candidate may also be required to conduct functional capacity assessments and DSE desk assessments. Company Description: We are one of the UK's leading providers of physiotherapy and mental health services, with a wide range of clients across the United Kingdom. Our services have a significant impact on improving the lives of thousands of people every year. Recognized as a fantastic place to work, we have won three Best Employer Awards in the last four years, including being honored as a Platinum Employer after winning Best Employer in the Health Industry at the 2023 Best Employer East Awards. We are passionate about providing our colleagues with a supportive work environment where they can grow professionally. In 2020, we signed the Time to Change Employer Pledge, demonstrating our commitment to protecting our colleagues' mental health. Additionally, we became a Disability Confident Committed employer last year. Every year, we nominate a chosen charity for fundraising, and we are dedicated to supporting the environment by reducing our carbon footprint and offsetting our emissions. In 2021, we established the IPRS Group Forest in partnership with Treenation, planting over 2500 trees to offset more than 900 tonnes of CO2 emissions. We also enjoy gifting trees to colleagues to celebrate events and achievements! Benefits of working with us: - Competitive Salary: £33,000 - £38,000 per annum - Location: Hybrid / Sandwell clinic (3 days onsite, 2 WFH) - Full-time: 40 hours per week - Work pattern: Monday to Friday, between 8am-6pm In addition to a competitive salary, we offer a range of benefits, including: - 25 days' annual leave plus 8 days' bank holidays; increasing with completed years of service & opportunity to purchase additional leave - internal Clinical Development Training Program - CPD funding for external courses - Membership to Physiopedia - Westfield Health Cash Plan - Moving Day Leave - 1 paid volunteering day per year - Recruit a Friend bonus scheme – up to £1,500 - Membership of the company pension scheme - Flexible Working - Protected Weekly Hours for Development - Employee Assistance Programme including free confidential counselling - High-street discounts - Environmental Initiatives - Free Eye Tests every 2 years - Free annual Flu-Vaccination Application: To apply for this exciting opportunity, please submit your CV and a cover letter detailing your relevant experience to Brett.smith@servicecare.org.uk ....Read more...
Business Systems Analyst (Sr) - FICO & RAR
JOB DESCRIPTION General Purpose of the Job: Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR). The scope of responsibility is for Tremco Americas operations all business, all locations. Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing. Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration. Maintains work plans, tracks effort and progress vs. plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree in finance or accounting is preferred. SAP Certification in RAR and related discipline or equivalent training Practical Work Experience Required: 3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Qualifications: In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations. (0-50%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. The salary range for applicants in this position generally ranges between $99,000 and $124,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Office Administrator
London based role with Head Office located in Ealing, Greater London, W5 5SA Are you looking for an exciting opportunity in the facilities management industry? Our client, Landmark Facilities Management is a small independent business based in Ealing Broadway.Due to their success and growing client list, they are currently recruiting an Office Administrator to assist their growing team. As the successful candidate, you:Are highly organised, detail-oriented and capable of multitasking.Will be providing essential administrative support that enables other staff members to focus on their core responsibilities. Have strong communication and interpersonal skills, this is critical for the role. Are someone who will ensure the smooth running of a busy office and support the management team by carrying out office support duties.As the successful candidate, you will:Assist in ensuring the smooth and efficient running of administration activities within the companys office.Be managing the work request and job completion process for work carried out by both internal engineers and external subcontractors.Ensure all work requests are actioned and completed within the relevant SLA timescaleEnsure the work request database is accurately maintained at all times and work request status information is current and accurateEnsure all work requests are actioned on the day they are received Key ResponsibilitiesAssisting with the management of the help desk, receiving work requests, liaising with subcontractors and internal engineers and the management of the work request process through to job completion using XRM or a similar database systemMonitoring all incoming work requests and producing job sheets and subcontractor work requests as requiredTracking and following up all work requests through to completion ensuring the status of any request can be determined at any time and efficient manner and information is feedback so the client can be kept informedAssisting with the preparation of client invoicesProviding a weekly update on work requestsEnsuring the smooth running of the office Additional Responsibilities Assist in the production of monthly statistics for work requests and work completedGeneral office administrative and dutiesActing as office receptionistAssisting with post room and courier services as requiredAssisting with or carrying out any other reasonable duties for which they have been trained and are competent.To work flexibly and be prepared to perform other reasonable duties either at the normal place of work or other Company establishmentsCarry out all duties in a safe manner and in accordance with the Companys Health & Safety Policies and ProceduresPresent a professional and friendly image to all clients, customers and potential customersChasing payment of invoices You will:Be analytical with good IT skills and knowledge of MS Office productsHave strong administration skills, accurate with a good eye for and close attention to detailBe used to working to strict deadlines, working quickly, steadily and consistently.Be confident with an excellent telephone mannerBe resilient and persistent in chasing people and ensuring that results are obtainedBe able to develop robust relationships with subcontractors and internal engineers which enables them to chase people effectively and get resultsBe able to monitor and track work requests and chase subcontractors, suppliers and engineers to ensure that appropriate action is taken.Be a good team player with a flexible and proactive approach to workHave excellent organisational and prioritisation skillsHave A-Level or equivalent (preferred)Have customer service: 4 years (preferred)Have administrative experience: 3 years (required)Driving Licence (beneficial)Language: English Spanish (beneficial) As the successful candidate, our client offers:Salary: £26,000.00-£28,000.00 per year negotiable depending on experience.Auto Enrolment Pension Scheme(Nest)Company PhoneCompany credit cardHours per week 40 hoursFull-time, Permanent Contract with 3 month probation periodLondon based role with Head Office located in Ealing, Greater London: reliably commute or plan to relocate before starting work (required) Benefits:Flexitime, Sick payMonday to Friday ....Read more...
2nd Line Support Engineer
.cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .csCB8A910D{color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;} .csC8F6D76{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .cs1B2047B9{color:#000000;background-color:#FFFFFF;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .cs7CE4459A{color:#000000;background-color:#FFFFFF;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;} .cs36A27ABC{text-align:left;margin:0pt 0pt 0pt 0pt;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;list-style-type:disc;color:#000000;background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal} .csF53863FF{color:#000000;background-color:transparent;font-family:'Microsoft Sans Serif';font-size:10pt;font-weight:normal;font-style:normal;} .cs99154532{text-align:left;margin:0pt 0pt 0pt -18pt;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;list-style-type:disc;color:#000000;background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal} .csE77A638E{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#FFFFFF} .cs26DADAAD{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: none;} .csCCA9035D{color:#0000FF;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: underline;} 2nd Line Support TechnicianUp to £35,000 Kent Are you a 2nd line engineer with at least 3 years of recent IT support experience? Our client is a well-established MSP, and they are looking for a 2nd Line Support Technician to join their fast-growing team. The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team General Skills & Experience: Administering and supporting the customer’s infrastructureDelivering second line supportDemonstrating the ability to troubleshoot and resolve complex issuesPlanning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective mannerCustomer site visitsComplete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works Technical Skills: Handle escalated calls from first line Service DeskAdminister and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is takenAdminister backup and disaster recovery systems and processesManagement of relationships with third parties and suppliersKeep operational documentation up to dateAttend client sites for issue resolution and pro-active maintenanceOut-of-hours and/or on-call working is periodically requiredExcellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clusteringGood knowledge of Hyper-V and VMware ESXExperience managing Azure, primarily Virtual Machine InfrastructureStrong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint and AzureAD.Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANsGood Knowledge of backup and DR services (Backup Exec, Datto, Azure)Experience in managing Cisco switches and routers.Good knowledge of cloud telephony systemsKnowledge of iSCSI/Fibre channel Storage Area Networks, such as EMCKnowledge of Windows Script Host/VBScript/ PowerShellStrong knowledge of Microsoft Windows 7-11 If you are interested please contact me ASAP for more information on soniab@justit.co.uk ....Read more...
Business Systems Analyst (Sr) - Sales & Distribution
JOB DESCRIPTION General Purpose of the Job: Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales and Distribution. The scope of responsibility is for Tremco North American operations; all business, all locations. Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting or manufacturing. Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration. Maintains work plans, tracks effort and progress vs. plan for small to medium scale project and provides appropriate status information regarding projects. Coordination. Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree is preferred. SAP Certification in related discipline or equivalent training Practical Work Experience Required: 3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in Customer Service and or Distribution. 4+ Years SAP S/4HANA implementation experience is preferred. 3+ Years SAP Super User in related discipline. - Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Experience in SalesForce integration with SAP would be an asset Building reports in PowerBI knowledge would be an asset Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Skills and Abilities: None. Other Qualifications: In-depth EDI knowledge is preferred Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations. (0-50%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Works in an office environment with controlled climate and generally quiet conditions. (80 - 100%) Exposure to CRT's. (80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations. (0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Daily lifts up to 30 lbs. Laptop & Files. The salary range for applicants in this position generally ranges between $99,000 and $124,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...