Service Desk Jobs Found 60 Jobs, Page 3 of 3 Pages Sort by:
ICT Technician Apprentice
Installation & Preparation of new IT Hardware & Infrastructure Maintain an asset register Management of call queue, ensuring calls closed in timely fashion Escalation of calls to 3rd line team where necessary Regular work alongside 3rd line and other teams for project delivery Perform software rebuilds of laptops & PCs where needed Working with products in the Microsoft suite. Including Microsoft Teams Assisting users in understanding new technologies and ways of working Advising on hardware procurement Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications Training: Comprehensive introductory modules to technical concepts Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway e-learning training materials Bi-weekly virtual classroom training on all options of the apprenticeships Access to virtual labs to develop technical competency Monthly work-based coaches visits and competency checks 9 am - 5 pm Support desk for technical support Personal Learning and Thinking Skills and Key Skills development Option for vendor and technical certificates - e.g. CompTIA Training Outcome:This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.Employer Description:RoarTech differentiates itself by offering a more bespoke approach to IT services, taking the time to fully understand our clients' needs and goals and creating tailored solutions that deliver real results. Our focus on personalised service and support sets us apart from our competitors and helps build lasting relationships with our clients. Our services are tailored at improving student outcomes, increasing efficiency in the classroom, and optimizing the school's IT infrastructure. Educators and administrators are often looking for technology solutions that will help them achieve these goals, while also being easy to use and maintain. We are a technology partner who understands unique needs and challenges and can provide customised solutions that meet clients specific requirements.Working Hours :Full-time Monday to Friday - 37 hours per week. 8:30am to 4:30pm with a 30-minute lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental,Patience ....Read more...
Branch Manager
Branch Manager We are seeking an experienced and dynamic Branch Manager / Warehouse Manager / Depot Manager to oversee and execute daily activities in either Inbound (receiving, put away/replenishment) or Outbound (pick, pack, and ship) operations within Branch / Distribution site. This role is responsible for ensuring that customer orders are fulfilled accurately and on time while maintaining a safe and productive work environment. As the Branch Manager / Warehouse Manager / Depot Manager, you will play a key role in training, scheduling, and leading the team. You will also be responsible for implementing best practices in Health and Safety compliance and ensuring all employees operate with a high level of productivity and accuracy. Ideal Location: Witham, Essex, Chelmsford, Colchester, Braintree, Halstead, Maldon, Coggeshall Salary: Circa £50K Basic + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities Key Responsibilities: Oversee and manage daily Branch / Warehouse operations, ensuring smooth workflow across Inbound and Outbound processes. Assist in staffing, training, and lead the team to meet productivity goals. Ensure adherence to Health and Safety regulations, providing a safe working environment for all staff. Maintain customer satisfaction through same-day shipment of customer orders, ensuring accuracy and proper packaging using internal or freight forwarders. Lead the service desk team in organizing and prioritizing customer jobs. Monitor warehouse Key Performance Indicators (KPIs) and ensure all metrics are met or exceeded. Oversee the site’s compliance with Health & Safety Regulations and ensure all team members are properly trained and certified for equipment use. Coordinate and direct quarterly physical stock takes, ensuring accurate data input and record keeping. Investigate supplier performance issues, working with the Procurement team to implement corrective actions. Functional knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems. Experience in change management and digital transformation is essential. Understanding of Process Improvement methodologies such as Six Sigma is a benefit. Ability to identify challenges and develop practical solutions to meet business goals. Apply in Confidence To apply for the position of Depot Manager / Branch Manager / Warehouse Manager role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832. JOB REF 4229RCA – Branch Manager ....Read more...
Branch Manager
Branch Manager We are seeking an experienced and dynamic Branch Manager / Warehouse Manager / Depot Manager to oversee and execute daily activities in either Inbound (receiving, put away/replenishment) or Outbound (pick, pack, and ship) operations within Branch / Distribution site. This role is responsible for ensuring that customer orders are fulfilled accurately and on time while maintaining a safe and productive work environment. As the Branch Manager / Warehouse Manager / Depot Manager, you will play a key role in training, scheduling, and leading the team. You will also be responsible for implementing best practices in Health and Safety compliance and ensuring all employees operate with a high level of productivity and accuracy. Ideal Location: Witham, Essex, Chelmsford, Colchester, Braintree, Halstead, Maldon, Coggeshall Salary: Circa £50K Basic + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities Key Responsibilities: Oversee and manage daily Branch / Warehouse operations, ensuring smooth workflow across Inbound and Outbound processes. Assist in staffing, training, and lead the team to meet productivity goals. Ensure adherence to Health and Safety regulations, providing a safe working environment for all staff. Maintain customer satisfaction through same-day shipment of customer orders, ensuring accuracy and proper packaging using internal or freight forwarders. Lead the service desk team in organizing and prioritizing customer jobs. Monitor warehouse Key Performance Indicators (KPIs) and ensure all metrics are met or exceeded. Oversee the site’s compliance with Health & Safety Regulations and ensure all team members are properly trained and certified for equipment use. Coordinate and direct quarterly physical stock takes, ensuring accurate data input and record keeping. Investigate supplier performance issues, working with the Procurement team to implement corrective actions. Functional knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems. Experience in change management and digital transformation is essential. Understanding of Process Improvement methodologies such as Six Sigma is a benefit. Ability to identify challenges and develop practical solutions to meet business goals. Apply in Confidence To apply for the position of Depot Manager / Branch Manager / Warehouse Manager role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832. JOB REF 4229RCA – Branch Manager ....Read more...
Branch Manager
Branch Manager We are seeking an experienced and dynamic Branch Manager / Warehouse Manager / Depot Manager to oversee and execute daily activities in either Inbound (receiving, put away/replenishment) or Outbound (pick, pack, and ship) operations within Branch / Distribution site. This role is responsible for ensuring that customer orders are fulfilled accurately and on time while maintaining a safe and productive work environment. As the Branch Manager / Warehouse Manager / Depot Manager, you will play a key role in training, scheduling, and leading the team. You will also be responsible for implementing best practices in Health and Safety compliance and ensuring all employees operate with a high level of productivity and accuracy. Ideal Location: Witham, Essex, Chelmsford, Colchester, Braintree, Halstead, Maldon, Coggeshall Salary: Circa £50K Basic + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities Key Responsibilities: Oversee and manage daily Branch / Warehouse operations, ensuring smooth workflow across Inbound and Outbound processes. Assist in staffing, training, and lead the team to meet productivity goals. Ensure adherence to Health and Safety regulations, providing a safe working environment for all staff. Maintain customer satisfaction through same-day shipment of customer orders, ensuring accuracy and proper packaging using internal or freight forwarders. Lead the service desk team in organizing and prioritizing customer jobs. Monitor warehouse Key Performance Indicators (KPIs) and ensure all metrics are met or exceeded. Oversee the site’s compliance with Health & Safety Regulations and ensure all team members are properly trained and certified for equipment use. Coordinate and direct quarterly physical stock takes, ensuring accurate data input and record keeping. Investigate supplier performance issues, working with the Procurement team to implement corrective actions. Functional knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems. Experience in change management and digital transformation is essential. Understanding of Process Improvement methodologies such as Six Sigma is a benefit. Ability to identify challenges and develop practical solutions to meet business goals. Apply in Confidence To apply for the position of Depot Manager / Branch Manager / Warehouse Manager role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832. JOB REF 4229RCA – Branch Manager ....Read more...
Level 3 ICT Service Desk Analyst Apprentice
As a member of the council's ICT Service Desk team, your main jobs and duties will consist of: Logging all staff IT issues Dealing with enquiries from customers (face to face, via the telephone, email, etc). Offer appropriate IT troubleshooting, advice and guidance through relevant training Ensure that all requests are logged appropriately, and workload is managed effectively Ensure that priority setting and escalation procedures are applied effectively Effective use of knowledge base and other systems to retrieve and update information accordingly Working closely with the supervisor to ensure effective use of working week Training:At the end you will gain a Level 3 Information Communications Technician apprenticeships standard. This will include any Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality and Diversity.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday - exact hours to be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Reliable and trustworthy,Self-motivated,Positive and enthusiastic,Able to follow instructions,Maintain confidentiality ....Read more...
2nd Line IT Support Engineer
2nd Line IT Support Engineer 2nd Line IT Support Engineer – Social Messaging Platform – Horsham, West Sussex (Tech stack: 2nd Line IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management, 2nd Line IT Support Engineer) In 2012 our client launched a social messaging platform that has been taking the US by storm. After an extremely successful period our client has decided to hop across the Atlantic, in a bid to expand their sphere of influence and take up a firm foothold in the UK and European markets. A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft / Windows technology stack. You will be joining a collaborative IT team supporting a Windows-based environment and providing support across a range of user devices including PCs, laptops and mobile phones. You will be the go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided. Successful 2nd Line IT Support Engineer (Windows) candidates should be able to demonstrate strong knowledge of some or all of the following (training will be provided into any technologies you do not have exposure to): Windows 10/11, Office 365, Active Directory, basic Azure admin, Microsoft Endpoint Manager/Intune, Exchange Online and general desktop / laptop troubleshooting. Experience with mobile device support (iOS/Android), ticketing systems and remote access tools is highly desirable. ITIL foundation knowledge would be a bonus but is not essential. All 2nd Line IT Support Engineer (Windows) positions come with the following benefits: Stock worth £15,000. The stock would be in their parent company (a multi-billion dollar company). You would be able to sell up to a third of your stock per year which would therefore be worth £5,000 per year to you. 30 days holiday (plus 8 UK Bank Holidays). Flexible working hours An early finish on Fridays that fall in the months of June, July and August. £4,000 training allowance including attendance of Microsoft events and conferences. 4 days a month innovative time. Free gym membership including yoga sessions. Summer BBQs. Birthday bonus package – including time off work on your birthday, dinner at a top restaurant or a paid day trip to a European destination. Location: Horsham, West Sussex, UK. Please note you will be expected travel to various offices hence you will require a valid driver’s licence. Salary: £30,000 - £35,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKTECHREC NOIRUKREC NC/MJ/ITSU ....Read more...
Apprentice Support Team Receptionist
Overall purpose of the role: To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London on a pro rota or ad hoc basis Personal Profile: Professional and well presented with integrity and a positive and can-do attitude Passionate about delivering exceptional service and take responsibility for your contribution to the team Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations Operational Skills Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception services are 07.00 - 19.00, working Monday to Friday, 40 hours per week Responsibilities: Client Care Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey Aim to provide an update to any visitors waiting for verification in reception every five minutes Welcome and escort guests to meeting rooms, taking coats and luggage as required Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Continually develop client knowledge and share that information with the team Maintain the necessary awareness of building facilities to advise and direct guests appropriately Answer calls as per the required standards and deliver messages in a timely manner Assist with hospitality duties (required only on some sites) Assist with any ad hoc duties as required Team Work and Communication Assist with any ad hoc duties as required Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations Provide assistance according to business needs e.g. lunch, cover annual leave cover etc Take part in the cross-training program which covers all areas of the department, when available Personal Presentation Maintain a professional, polite and considerate manner at all times Adhere to uniform and presentation standards as per the dress policy Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training. Brand Values Lexington Reception Services brand values are at the heart of everything we do ‘We are brilliant people delivering exceptional service’ As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.Training:As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.Training Outcome: There is an opportunity of a full time position on successful completion of the apprenticeship for the right candidate Employer Description:Why Lexington Reception Services? Our mission statement is simple: Super people, providing a seamless, professional front-of-house and reception services, representing our client’s and company values every day Lexington Reception Services is all about delivering an integrated and seamless guest experience. We offer the advantage of agility and flexibility, bringing a bespoke and unique concierge-style service that reflects our client’s individual needs. Our teams become an extension of our client’s organisation and brand, bringing a fresh approach and superb customer service ethos.Working Hours :Monday to Fridays, 40 hours per week. Shifts range in between the hours of 07:00 and 19:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Solution Architecture Infrastructure
Solution Architect – Leading Global Retail Management Company Location: Eindhoven (Hybrid – Minimum 2 days onsite) Company Overview: This company is part of a global group of five operating companies with a footprint across 27 countries and approximately 1,200 employees. The group operates offices in various countries, including the Netherlands, Italy, Germany, Hungary, and China, with further expansion planned. The company specializes in branded products, including well-known consumer and sports brands. The IT team currently consists of 30 members and is responsible for workplace services, data centers, communication, and business applications. This role is a pivotal addition as the first Solution Architect within the team. Role Purpose: The Solution Architect will play a critical role in shaping and designing a future-proof IT architecture and infrastructure, focusing primarily on the Infrastructure and Workplace domain. Reporting directly to the Head of IT Services, you will work closely with an Enterprise Architect who oversees the broader group strategy. The primary goal is to design and implement architectural standards across the group while ensuring project compliance with company guidelines. Key Responsibilities: Architecture Design: Develop a modern IT architecture for infrastructure and workplace domains, ensuring scalability and alignment with group goals. Stakeholder Management: Engage effectively with senior business leaders and technical teams across multiple regions to align on architecture strategies. Project Oversight: Ensure projects comply with the architectural framework and best practices. Collaboration: Work closely with System Engineers, Service Desk Staff, and Business Application Engineers. Governance & Compliance: Ensure alignment with existing guidelines and contribute to defining new standards. Technical Expertise: Oversee architecture design focused on Microsoft technologies and ensure best-in-class infrastructure solutions Global Experience: Familiarity with distributed IT environments and enterprise-scale infrastructure. Why Join This Company? Strategic Impact: Be the first Solution Architect in a growing international business. Career Development: Access to learning and development programs with full support. Exciting Growth: Opportunity to shape the global IT infrastructure of a rapidly expanding organization. Venquis is acting as an Employment Agency in relation to this vacancy. ....Read more...
Business Systems Analyst (Sr) - FICO & RAR
JOB DESCRIPTION General Purpose of the Job: Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR). The scope of responsibility is for Tremco Americas operations all business, all locations. Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing. Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration. Maintains work plans, tracks effort and progress vs. plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree in finance or accounting is preferred. SAP Certification in RAR and related discipline or equivalent training Practical Work Experience Required: 3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Qualifications: In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations. (0-50%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. The salary range for applicants in this position generally ranges between $99,000 and $124,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Business Analyst (Sr)
JOB DESCRIPTION General Purpose of the Job: Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Production Planning/Detailed Scheduling (PP/DS) and Integrated Business Planning (IBP). The scope of responsibility is for Tremco American operations all businesses and all locations. Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as related 3rd party software tools. Provides 2nd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules, and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reporting. Performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established within a functional area, such as: sales & distribution, finance & accounting, or manufacturing. Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation. Additional Job Functions: Project management task and administration. Maintains work plans, tracks effort and progress vs. plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required. Supervisory Responsibilities: This position has no direct reports and has no hiring/firing authority. However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required. Supervision may include work assignment, quality review, training, and scheduling. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree is preferred. SAP Certification in related discipline or equivalent training. Practical Work Experience Required: 5+ years' experience in Production Planning & Detailed Scheduling (PP/DS) and the Integrated Business Planning (IBP) modules 4+ years SAP implementation experience. S4 Hana experience preferred 3+ Years SAP Super User in discipline related to PP/DS module 3+ Years of supporting related PP and Material Master data including managing data and mass loads / changes Experience with SAP IBP - Integrated Business Planning Experience with SAP Digital Manufacturing is a plus Understanding of ABAP and debugging skills are a plus Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Microsoft Office, Sharepoint. Knowledge of test tools such as Panaya or HP ALM. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality. Working knowledge of the following databases: Primary focus on S4 Hana, Oracle, and other cloud-based applications. Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Qualifications: Must be available for meetings between 8:30 to 16:30 USA Eastern Standard Time. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Some travel and overnight travel are required to regional offices and plant locations. (0-25%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 25%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a computer monitor. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...