As a Customer Service Apprentice, you will support the Learner Services Team with a wide range of customer service and administrative duties. You will develop strong communication, organisational, and digital skills while contributing to the smooth day-to-day running of learner and apprenticeship services.
Key areas of work include:
Providing front desk reception cover, welcoming learners, clients, employers, and members of the public in a friendly and professional manner.
Handling enquiries via face-to-face contact, telephone, and email, ensuring accurate information and timely responses.Supporting learner enrolment, onboarding, and the completion of learner documentation.
Maintaining accurate learner and apprenticeship records, both digital and paper-based.
Assisting with apprenticeship paperwork, compliance evidence, and data entry.
Liaising with employers regarding documentation, learner reviews, and general enquiries.
Managing appointment bookings and directing visitors and calls appropriately.
Preparing certificates, letters, and other routine administrative documents.
Supporting the Apprenticeship Manager with audit preparation and reporting tasks.
Assisting with general office administration, including meeting scheduling, communications, and system housekeeping.
Training:The apprentice’s training will take place both at work and through college days with ON Course South West. Most of the practical training and day-to-day learning will happen in the workplace, allowing the apprentice to gain valuable hands-on experience. Additionally, there will be regular college sessions held at ON Course South West, where the apprentice will develop their knowledge and complete coursework in a classroom environment.
Training will typically occur on a set day at OCSW, with the remainder of the time spent working and applying skills on the job. This combination ensures a balanced approach to learning, blending practical work-based training with formal study.
The college sessions take place at:ON Course South West, Coburg House, Mayflower Street, Plymouth, PL1 1QX.Training Outcome:After successfully completing the Customer Services Level 2 Apprenticeship, apprentices will have developed a strong foundation of customer service skills and knowledge, enabling them to progress into a range of career opportunities. Where a suitable role is available within the business, we are happy to support the apprentice in applying for a permanent position.
Alternatively, we are committed to helping apprentices explore other career pathways and will provide guidance and support with job applications and interview preparation to help them secure a role that aligns with their skills and interests.
Potential career progression routes may include roles such as Customer Service Advisor, Senior Customer Service Assistant, Contact Centre Operative, or Team Leader. Apprentices may also choose to continue their development through further study, such as a Level 3 Customer Service Apprenticeship or related qualifications.
This apprenticeship provides an excellent stepping stone for individuals looking to build a successful career in customer service and related sectors.Employer Description:ON Course South West is a well-established training provider dedicated to delivering high-quality apprenticeships and vocational training across the South West region. We specialise in supporting individuals to develop the skills and knowledge needed to succeed in their chosen careers, working closely with employers to provide tailored training solutions. Our experienced team is committed to guiding apprentices throughout their learning journey, combining practical workplace experience with structured college-based study. We pride ourselves on offering excellent support to both apprentices and employers, ensuring positive outcomes and long-term career progression.Working Hours :Monday - Friday 8:45am-5pm (to be discussed at the interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key responsibilities:
Providing administrative support across the Learner Services Team and Apprenticeships, including data entry, document preparation, filing, and record management
Supporting learner enquiries and communication with learners, employers, and stakeholders via telephone, email, and in person
Assisting with enrolment, onboarding, and maintaining accurate learner and apprenticeship records in line with data protection requirements
Supporting apprenticeship administration, including compliance documentation, evidence gathering, and preparation for audits and reviews
Assisting with scheduling meetings, preparing agendas, and taking notes where required
Maintaining electronic and manual filing systems, ensuring information is accurate, accessible, and confidential
Processing information where accuracy and attention to detail are essential
Supporting general office and operational processes to ensure the smooth running of the service
Contributing ideas to improve administrative systems, processes, and learner experience
Undertaking other duties appropriate to the grade of the post
Training:The apprentice’s training will take place both at work and through college days with ON Course South West. Most of the practical training and day-to-day learning will happen in the workplace, allowing the apprentice to gain valuable hands-on experience.
Additionally, there will be regular college sessions held at ON Course South West, where the apprentice will develop their knowledge and complete coursework in a classroom environment.
Training will typically occur on a set day at OCSW, with the remainder of the time spent working and applying skills on the job. This combination ensures a balanced approach to learning, blending practical work-based training with formal study.
The college sessions take place at:
ON Course South West, Coburg House, Mayflower Street, Plymouth, PL1 1QX.Training Outcome:
After successfully completing the Business Administration Apprenticeship, apprentices will have developed a strong foundation of skills and knowledge that can open up various career opportunities
If there is a suitable role available within the business, we are happy to support the apprentice in applying for a permanent position
Alternatively, we are also committed to helping apprentices explore other career options and will provide support with job applications and interviews to help them secure a role that matches their skills and interests
Career progression routes could include roles such as Administrative Officer, Office Manager, Personal Assistant, or further study to specialise in areas like Human Resources, Marketing, or Business Management
This apprenticeship serves as an excellent stepping stone for anyone looking to build a successful career in business administration and related fields
Employer Description:ON Course South West is a well-established training provider dedicated to delivering high-quality apprenticeships and vocational training across the South West region. We specialise in supporting individuals to develop the skills and knowledge needed to succeed in their chosen careers, working closely with employers to provide tailored training solutions. Our experienced team is committed to guiding apprentices throughout their learning journey, combining practical workplace experience with structured college-based study. We pride ourselves on offering excellent support to both apprentices and employers, ensuring positive outcomes and long-term career progression.
Working Hours :Monday - Friday between 8.45am -and 5.00pm (to be confirmed at interview)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Receive all patients and visitors to the practice in a pleasant efficient manner, ensuring they are booked in and that the appropriate person is notified of their arrival
Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, taking messages where appropriate and passing them on accordingly
Book and schedule patient appointments using the electronic booking system, ensuring that their confidentiality is maintained at all times
Accepting and handling prescriptions, letters, forms and specimen bottles/containers
Perform receptionist duties as required by the Assistant Practice Manager and Practice Manager
Registering new patients, temporary residents, emergency patients and those requiring immediate treatment
Following up results and referrals with the hospital
Ordering ambulances both routine and emergency
The role of Receptionist will be required to work at our surgeries based in Meir Park and Meir Primary Care Centre. There may also be the opportunity to cover other shifts supporting our other services at Basford and other locations across the North Staffordshire area (Longton, Bradwell, Biddulph, Cheadle, Shelton and Werrington). Therefore, a driving licence and use of own car is desirable.
Receptionists are the first point of contact for patients both by telephone and arriving for their appointment. Hours of work will be between 8am and 6.30pm Monday to Friday and there may also be the requirement to work the occasional Saturday. Our services operate between 8.00am and 6.30pm, 5 days per week. There may be on occasion the requirement to work to support our wider Federation services until 8pm.Training:
Customer Service Practitioner Level 2 Apprenticeship Standardhttps://www.instituteforapprenticeships.org/apprenticeships/st0072-v1-1
Training Outcome:
Could lead to a permanent position for the right candidate.
Employer Description:Our surgery is run and lead by The North Staffordshire GP Federation who seek to ensure that practices provide enhanced, integrated, patient centred care.Working Hours :30 – 37.5 hours per week, over 5 days, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Processing invoices and payments
Bank reconciliations and finance admin
Data entry and using accounting software
Supporting payroll and month end tasks
Working closely with finance managers and accountants
Training Outcome:At the end of completion there will be the opportunity to grow within the company.Employer Description:At Accounting for Good CIC, everything we do is driven by a belief that financial confidence and inclusion change lives. We support people, organisations and systems to remove barriers, build resilience and create opportunities — helping communities thrive and shaping a fairer, more inclusive economy.
Our mission, vision and values guide every decision we make and every service we deliver.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
