Customer Service Apprentice

As a Customer Service Apprentice, you will support the Learner Services Team with a wide range of customer service and administrative duties. You will develop strong communication, organisational, and digital skills while contributing to the smooth day-to-day running of learner and apprenticeship services.

Key areas of work include:

Providing front desk reception cover, welcoming learners, clients, employers, and members of the public in a friendly and professional manner. Handling enquiries via face-to-face contact, telephone, and email, ensuring accurate information and timely responses.
Supporting learner enrolment, onboarding, and the completion of learner documentation. Maintaining accurate learner and apprenticeship records, both digital and paper-based. Assisting with apprenticeship paperwork, compliance evidence, and data entry. Liaising with employers regarding documentation, learner reviews, and general enquiries. Managing appointment bookings and directing visitors and calls appropriately. Preparing certificates, letters, and other routine administrative documents. Supporting the Apprenticeship Manager with audit preparation and reporting tasks. Assisting with general office administration, including meeting scheduling, communications, and system housekeeping.

Training:

The apprentice’s training will take place both at work and through college days with ON Course South West. Most of the practical training and day-to-day learning will happen in the workplace, allowing the apprentice to gain valuable hands-on experience. Additionally, there will be regular college sessions held at ON Course South West, where the apprentice will develop their knowledge and complete coursework in a classroom environment.

Training will typically occur on a set day at OCSW, with the remainder of the time spent working and applying skills on the job. This combination ensures a balanced approach to learning, blending practical work-based training with formal study.

The college sessions take place at:
ON Course South West, Coburg House, Mayflower Street, Plymouth, PL1 1QX.

Training Outcome:

After successfully completing the Customer Services Level 2 Apprenticeship, apprentices will have developed a strong foundation of customer service skills and knowledge, enabling them to progress into a range of career opportunities. Where a suitable role is available within the business, we are happy to support the apprentice in applying for a permanent position.

Alternatively, we are committed to helping apprentices explore other career pathways and will provide guidance and support with job applications and interview preparation to help them secure a role that aligns with their skills and interests.

Potential career progression routes may include roles such as Customer Service Advisor, Senior Customer Service Assistant, Contact Centre Operative, or Team Leader. Apprentices may also choose to continue their development through further study, such as a Level 3 Customer Service Apprenticeship or related qualifications.

This apprenticeship provides an excellent stepping stone for individuals looking to build a successful career in customer service and related sectors.

Employer Description:

ON Course South West is a well-established training provider dedicated to delivering high-quality apprenticeships and vocational training across the South West region. We specialise in supporting individuals to develop the skills and knowledge needed to succeed in their chosen careers, working closely with employers to provide tailored training solutions. Our experienced team is committed to guiding apprentices throughout their learning journey, combining practical workplace experience with structured college-based study. We pride ourselves on offering excellent support to both apprentices and employers, ensuring positive outcomes and long-term career progression.

Working Hours :
Monday - Friday 8:45am-5pm (to be discussed at the interview).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience