Housing Enforcement and Licensing Officer - Camden - London£22.00 - £24.00 per hour Contract - Full Time - 5 Days per week - 36 hours Duties/Responsibilitie
Demonstrate a basic understanding of our role in improving standards within the private rented sector.Contribute towards the key objectives of the service by:Undertake HMO licensing inspections, including identification of defects, poor management practices.Identify and secure interventions in the investigation of complaints and other enquiries and understand the situations where any intervention may not be required.Effectively monitor the progress of works/actions required by informal/formal actionDemonstrate good customer care and communication skills in explaining complex and technical issues accurately, clearly and concisely both orally and in writing when dealing with all service users.Develop a good understanding of relevant legislation utilised to tackle poor property and management standards within the private rented sector.Demonstrate a good understanding of housing construction and components, and an up to date understanding of improvement trends and capabilities including those around energy efficiency. Ability to take an organised approach to own workload whilst dealing with conflicting priorities and ensuring a customer service focused approach.Willing to gain experience of working collaboratively with internal and external partners to identify innovative and creative approaches to complaints and Camden objectives.Demonstrate your involvement in organising, coordinating and participating on projects as part of a team, and identify how this has led to a successful outcome.Knowledge of and ability to manage sensitive intelligence and information securely.Understand importance of accurate data entry in relation to updating management information systems and the consequential impact on business intelligence for the service.Demonstrate an awareness of politically sensitive issues.
Find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency....Read more...
4Recruitment Services are seeking a Tenancy Sustainment Officer to work for a housing association based in Leatherhead, Surrey.You will be providing a tenancy sustainment service to meet the needs of individuals and families living in the clients Housing properties delivering complex case management under the Advice and Support Process with the outcome of preventing evictions and enabling sustained tenancies.
The working hours are Monday to Friday, 9am – 5pm.Hybrid Working - working from home, visiting tenants in their homes and meet in the London office once a month
DUTIES AND RESPONSIBILITIES INCLUDE:
Manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.Develop and maintain positive relationships with internal staff and external agencies such as Police, Fire Service, Mental Health Teams, Local Authorities, Social Services, and other statutory services to create an individual action plan with the objective of ensuring a successful sustained tenancy.Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements. To ensure a high quality Sustainment service is delivered to residents.Manage the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.Refer all safeguarding cases in line with current policies and procedures to contribute to making our residents safe and protecting them from harm, neglect, abuse and injury
ESSENTIAL REQUIREMENTS INCLUDE:
In depth knowledge of social housing managementDemonstrable experience of managing cases and working with vulnerable individuals/familiesDemonstrable experience of liaising with and sign-posting to support agencies and statutory agenciesKnowledge of relevant legislation, current issues within the housing sector, impact of homelessnessAble to interpret rent accountsKnowledge and experience of hoarding, and the inter-agency work to deliver outcomesAbility to deal calmly with vulnerable/angry/distressed residents and assist them to look at a range of options to manage their tenancy successfullyExperience of working with external agencies to ensure solutionsExperience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement with serious case reviews
What we offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy in further detail or any other vacancies , please contact our Team on 0800 988 6307 or email gpadmin@4recruitmentservices.com.....Read more...
4Recruitment Services are seeking a Tenancy Sustainment Officer to work for a housing association based in Leatherhead, Surrey.You will be providing a tenancy sustainment service to meet the needs of individuals and families living in the clients Housing properties delivering complex case management under the Advice and Support Process with the outcome of preventing evictions and enabling sustained tenancies.
The working hours are Monday to Friday, 9am – 5pm.Hybrid Working - working from home, visiting tenants in their homes and meet in the London office once a month
DUTIES AND RESPONSIBILITIES INCLUDE:
Manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.Develop and maintain positive relationships with internal staff and external agencies such as Police, Fire Service, Mental Health Teams, Local Authorities, Social Services, and other statutory services to create an individual action plan with the objective of ensuring a successful sustained tenancy.Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements. To ensure a high quality Sustainment service is delivered to residents.Manage the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.Refer all safeguarding cases in line with current policies and procedures to contribute to making our residents safe and protecting them from harm, neglect, abuse and injury
ESSENTIAL REQUIREMENTS INCLUDE:
In depth knowledge of social housing managementDemonstrable experience of managing cases and working with vulnerable individuals/familiesDemonstrable experience of liaising with and sign-posting to support agencies and statutory agenciesKnowledge of relevant legislation, current issues within the housing sector, impact of homelessnessAble to interpret rent accountsKnowledge and experience of hoarding, and the inter-agency work to deliver outcomesAbility to deal calmly with vulnerable/angry/distressed residents and assist them to look at a range of options to manage their tenancy successfullyExperience of working with external agencies to ensure solutionsExperience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement with serious case reviews
What we offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy in further detail or any other vacancies , please contact our Team on 0800 988 6307 or email gpadmin@4recruitmentservices.com.....Read more...
Housing Choices Case Officer – North West Leicestershire£17.96 per hourContract – Full TimeDuties/Responsibilities:
To always see the service through the eyes of the customer and make suggestions for improvement where appropriateTo carry out duties efficiently and effectivelyTo constantly challenge own performance and make improvementsTo help build pride, passion and reputation for the organisationTo participate in the organisation’s appraisal scheme and to undertake any necessary training and development as identified for the job roleTo ensure high standards of health and safety practice are maintained in accordance with the organisations policy, including the health and safety and welfare at work of themselves and colleagues.To promote the organisation's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line managerTo assist in the event of a civil emergency in any way as instructed
To find out more information please contact Abbie @ abbiek@4recruritmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Electrical Engineer RequiredTo conduct EICR's to Council properties within the Vale and to install heat and CO detectors to ensure compliance with housing requirementsHours – Monday to Friday, 8am till 4:30pm (37hrs)Rate - £29ph via umbrella (no cis/ltd)Starting - ASAPDuration – 3 months, minimumNote – Must be able to pass a DBS checkThe job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.To lead the electrical group engaged in the design and project management of electrical works to new construction and maintenance of existing installations.To prepare designs, calculations, specifications and drawings for construction and maintenance projects and associated works.To provide training and guidance to officers within the electrical group as required on electrical design and project management.To carry out project management of construction and maintenance electrical and mechanical projects as required.Ensure that the quality of work undertaken by the electrical group is of the highest standard and accords with current legislation and regulations.To participate in the overall management of the Property Section.Ensure compliance with the Council’s Constitution including Financial Regulations, Policies and Procedures.To implement the principles of the Council’s Equal Opportunity Policy whilst carrying out the above duties.To adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.To implement the principles of the Council's Environment Policy while carrying out the above duties.To report without delay any safeguarding concerns to the appropriate safeguarding officer.Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.Please send over an updated CV to be considered.Recruitment is done in line with safe recruitment practices. 4RS is an equal opportunities employer. ....Read more...
Job title – RLS Administrator Location – Warrington Contract – Temp Ongoing Start Date: Asap Pay Rate: £14.71 umbrella per hourOur client is looking for a Administrator to assist with the delivery of effective and efficient customer service within a housing management service.Role Includes:
Receive and respond to enquiries from residents and customers under the guidance of the RLS Scheme Manager/Coordinator, ensuring timely and accurate responses.
Provide reception cover at the Scheme, maintaining corporate reception standards and ensuring a welcoming environment for visitors.
Provide reception cover during colleagues' absence or annual leave to ensure uninterrupted service delivery.
Prepare information and sign-up packs for the RLS Coordinator, facilitating customer contact and visits to meet performance targets on voids.
Assist with various administrative tasks including file management, data entry into housing management systems, and office management duties such as stationery orders and HR returns.
Assist with the production of team information using word processing, database management, mail merge, and spreadsheet software.
Assist in logging repairs in coordination with the Site Officer and contractors visiting the site, ensuring timely resolution of maintenance issues.
Support the RLS Scheme Manager/Coordinator in organizing events and producing promotional materials to engage residents and customers.
Arrange meetings and take meeting minutes to support the RLS Coordinator and Scheme Manager in their operational activities.
Undertake any additional duties appropriate to the role and/or grade as required by the organization.
Shift Pattern:
Week 1 = Mon, Tues, Weds (0800 to 1400) and Fri (1500 to 2000)
Week 2 = Mon (1430 to 2000), Tues (1415 to 2000), Sat (0800 to 1415), Sun (0800 to 1400)
Requirement
Basic DBS
Knowledge of Microsoft
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
Accommodation Officer - DorsetSalary: £17.59 per hourFull Time – Monday-Friday 09:00-17:00Role Purpose:
To efficiently manage all aspects of our clients supply of temporary accommodation across Dorset.To ensure rent is paid on each placement, following the Housing Debt Management.
Key Responsibilities:
To manage the physical condition of the directly managed temporary accommodation so that it is in a permanent lettable state, conduct inspections, book repairs, maintenance, organise redecoration, and ensure any communal areas are clean and safe.To control the financial liability through the local housing debt management process, pursue accommodation charges, monitor HB payments and work closely with housing finance team.To maintain and update comprehensive records in connection with the management, maintenance and costs associated with the temporary accommodation and occupants as required.To obtain and monitor all mandatory safety certificates from those landlords, who provide emergency accommodation for homeless households. To undertake regular visits checking on standards and services provided.Undertake joint visits with contractors, Property and Assets services where necessary, to reduce void costs and enable quick turnaround. Also access arrangements to the properties when occupied.To work with and support leaseholder landlords who provide accommodation for homeless households to ensure the fabric of the building meets with the lease agreements.To work with and support B&B proprietors who provide our emergency homeless accommodation, to ensure successful client placements whilst in B&B.To arrange placement of clients into temporary accommodation, including sourcing and arranging B&B placements, continue to work with households until placements ended.Visit clients during their placements, to obtain all signed paperwork, and submit to relevant teams to fulfil income maximisation and the households are adhering to their placement agreements.To administer the movement of occupiers in and out of all forms of temporary accommodation and keep accurate records of all occupier’s movement and inform relevant teams.Any breaches in the occupier’s agreement serve warnings, issue notice to quit or last night in emergency accommodation. Investigate suspected abandonment, eviction process, providing supporting evidence for legal services and representing in court.Organise storage and disposal of former occupiers’ possessions.
We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Casey Adams on 07587327813 or via email CaseyA@4recruitmentservices.com....Read more...
Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type: 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP
Job role – The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. As Complaints Officer you will:
The responsibility for the Repairs Service complaints performance ensuring we meet KPI’s.
To provide and promote a professional and good quality service to both internal and external customers.
To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.
To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales.
To allocate all Repairs Service related complaints, enquiries and comments. Review background, complaints history and systems to ensure allocation to Investigating Officer (IO). Following up where necessary and reporting direct to management/senior management as and when issues arise.
Candidate profile –
Experience of working within a complaint’s resolution environment
A wealth of experience about how to delight customers and manage expectations.
A understanding of social housing sector.
A ‘can-do’ attitude and solutions-driven, innovative approach that has successfully modernised services.
A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
Be confident with strong communication skills, and excellent written skills
An understanding of how to manage difficult conversations face to face and by telephone
Experience of carrying out research and presenting written arguments in a concise but compelling way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Benefits, Taxation & Income Officer - BarnsleySalary: £15.41 per hourFull Time – Monday-Friday 8:45am to 4:15pm (hybrid/remote)Role Purpose:
To provide support to the operational/corporate finance division across a range of functions including Payroll & Pensions, Transactional Finance, Accounts Payable, Social Care Financial Administration.Be able to provide excellent customer service and high quality, accurate financial support to internal and external customers.
Key Responsibilities:
Assist in providing financial services support across a wide range of functions – pay, payments and reconciliation, covering payroll, employee admin, pensions, traded services, payment processing, financial assessments, compliance management, VAT returns, BACS processing, bank reconciliation, income collections, debt recovery, housing benefits, council tax and business rates.Navigation of and inputting into the financial management systems to undertake financial administration including payments, transitional processing and reconciliations, processing reliefs discounts and appeals and maintain the integrity of master data.Proactively challenge the legitimacy of data and undertake systematic checks ensuring that data loads and interfaces from source systems are effective and robust.Assist in the investigation and resolution of queries and complaints, ensuring a customer focussed service, keeping them informed of progress and actions.Input, check and maintain accurate records using corporate electronic systems and spreadsheets, ensuring information is stored appropriately and confidentially.Administer financial services documentation and correspondence and assist in the delivery of performance linked to corporate objectives and development of actions to deal with exceptions.Undertake telephone duties, in accordance with the wider Customer ExperienceStrategy principles and standards of professional conduct. This will include providing information and guidance in respect of other service areas.Contribute to business process re-engineer improvements across all functional areas to drive forward efficiencies by continuously reviewing working practices, making suggestions for improvements to enable continued development and improved performance.
We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Casey Adams on 07587327813 or via email CaseyA@4recruitmentservices.com....Read more...
