Housing Revenue Support Officer6 month contract 37 hours Hybrid £17A local authority are recruiting for a Housing Revenue Support Officer to support the provision of a quality rent administration and management and processing of direct debits for their housing tenants across Adur and Worthing.The Role The focus of this Housing Revenue Support Officer role is to administer the Direct Debit process, calculating payments and amending Direct Debits to reflect any rent account changes. You will also administer the rent refunds process by calculating refund due, sending out the rent refund claim information and processing the refund requests. Key tasks and responsibilities will include:
Effective calculation, monitoring and management of Direct Debits payments for our tenants:
Generate Direct Debits (Orchard Housing System)
Check for accuracy and identify required changes, for example linked to housing benefit claims or changes in circumstances
Reconcile and implement any changes
Undertake appropriate banking activities
Interrogation of the rent system to determine arrears cases for recovery action in accordance with the arrears recovery policy.
Production of mail merge letters, reports and statistics
General admin duties, including and not exclusive to filing and scanning, post Assist with end of year processes
Work with others to improve customer service
To organise, deliver and maintain reliable customer service.
The Candidate To be considered for this Housing Revenue Support Officer role, you will require the following skills and experience:
Experience of housing finance including managing direct debits in a housing context
Good, up to date knowledge of welfare benefits systems
Experience of working with our housing management system Orchard (MRI).
A methodical, organised approach to work, self motivation and personal drive to complete tasks
Attention to detail is essential.
Excellent numeracy and data management skills.
Effective planning and organising skills
Able to meet deadlines in a fast-paced, high pressure environment
Good IT proficiency
The Contract This is a temporary Housing Revenue Support Officer vacancy, running until November 2024 initially, though this is likely to be extended or made permanent. The role is 9-5 Monday to Friday and has some flexibility for hybrid working.How to Apply To apply for this Extra Care Relief Scheme Manager role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Housing Sustainment Officer Ealing Hybrid (3 days in office) 12 Week Contract 35 Hours £20 p/h A local authority in West London are recruiting for a Housing Sustainment Officer to establish positive relationships with vulnerable tenants and ensure tenancy sustainability through tailored support and working closely with residents, Council services, and external agencies.The Role The key responsibilities of this Housing Sustainment Officer will be to:
Reduce legal action against tenants.
Establish positive tenant relationships.
Inform tenants about available services.
Maintain accurate tenant records.
Develop relationships with key services.
Identify housing solutions for tenants.
Implement urgent care strategies.
Provide quarterly reports.
The Candidate To be considered for this role, you will require excellent tenancy sustainment experience with a range of support needs, as well as the following skills and experience:
Ability to manage a small complex caseload.
Good report writing skills.
Ability to work under their initiative.
Apply now and make a positive impact in our community!The Contract This is a temporary Housing Sustainment Officer vacancy, on an initial 3 month contract. The working hours are 9:00 to 17:00, Monday to Friday on a hybrid working arrangement of at leas 3 days per week in the office.How to Apply To apply for this Housing Support Worker role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Housing Options Officer Temporary – 5 month contract (possibility to extend) Tiverton, Devon Full Time, 37 hours Per Week (flexible working hours, hybrid available)My client is looking for a Housing Options Officer to provide professional housing advice, manage housing waiting lists, and offer support to those facing homelessness. The team plays a vital role in ensuring access to affordable housing, adhering to the Housing Act and Homelessness legislation. Flexibility is key as you may be required to perform tasks not explicitly outlined in the job description, ensuring effective service delivery. Please note, an enhanced DBS is required for this role.Key Responsibilities: As a Housing Options Officer, you will:
Provide expert housing advice and support to individuals in need, ensuring a high level of service delivery.
Collaborate with colleagues and the Housing Options Manager to contribute to service development and improvement.
Maintain Devon Home Choice policy and procedures within a defined area of Mid Devon.
Conduct home visits and attend other venues to provide housing advice and assistance to the public.
Stay updated on legislation and case law related to housing duties.
Interview and assist individuals who are homeless or at risk of homelessness, guiding them on their housing options.
Make formal decisions on homeless applications and Devon Home Choice applicants.
Allocate temporary accommodation in accordance with legislation.
Maintain relationships with housing associations and other providers of affordable housing.
Support the Housing Options Manager in project work and research initiatives.
Requirements:
Strong commitment to customer service and professionalism.
Excellent communication and interpersonal skills.
Knowledge of housing legislation and case law.
Ability to make informed decisions and manage complex situations.
Willingness to undertake relevant training and development opportunities.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Benefits and Housing Needs Officer Hackney, London Temporary Full Time Hybrid/RemoteWe are seeking a dedicated and skilled Benefits and Housing Needs Officer to join our team in Hackney on a full-time temporary ongoing basis. The postholder will be a part of a team working on the Housing Benefits Accuracy Initiative, and will be processing all types of Housing Benefit and Council Tax Reduction claims. This role offers hybrid/ remote working.Requirements
Previous experience working in a similar role, as a Housing Needs Officer, Housing Benefits Assessor, or similar
Previous experience of processing all types of Housing Benefit/ Council Tax Reduction claims
Previous experience using Capita Academy Benefits system
Knowledge of housing legislation, policies, and procedure
Understanding of legislature surrounding Housing Benefit
Excellent communication skills, both verbal and written
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
Process accurate and timely payment of Housing Benefits and Council Tax Reduction to all those in the borough that are entitled to financial support to pay their rent and Council Tax in line with legislation
Prevent homelessness by providing housing advice to members of the public
Assessment of homelessness applications and reviews ensuring temporary accommodation is provided where appropriate
Liaise with external partners, including local authorities, housing associations, support agencies, and benefits providers
Provide Housing Advice: Offer accurate and up-to-date advice on housing options and to all, including the public, tenants, licensees, and landlords
Represent the company in Court where necessary
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Homelessness Prevention Officer Hammersmith and Fulham, London Temporary Full TimeWe are seeking a dedicated and skilled Housing Options Officer/ Homelessness Prevention Officer to join a team based in Hammersmith on a full-time temporary ongoing basis. The Homelessness Prevention Officer will be a part of a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation, policies, and procedures, as well as excellent communication experience of interviewing within a homelessness prevention role. Requirements
Previous experience working in a similar role, within housing options or social housing, working closely with homelessness prevention
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children’s Act
Previous experience managing a client case load
Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups
Excellent communication skills, both verbal and written
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
Provide Housing Advice: Offer accurate and up-to-date advice on housing options, and homelessness prevention strategies, ensuring individuals understand their rights and responsibilities
Provide an excellent service to all residents and customers who present, apply, or are
referred to the service by offering high standards of customer care at all times
Process and investigate applications for housing accommodation including those cases who are homelessness and threatened homelessness, having a clear focus on preventing or relieving a person’s homelessness
Take reasonable steps to secure suitable emergency and temporary accommodation for homeless households according to statutory requirements
To provide appropriate advice and assistance to all applicants who are homeless or in
housing need, and to maximise the resources and opportunities available to prevent
homelessness wherever possible
Maintain regular contact with homeless households in temporary accommodation, ensuring that appropriate support is made available
Develop, update review, and implement Personalised Housing Plans for customers
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
Investigate and determine the status of those presenting as homeless as referred to the team
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Asset Management Officer
Caerphilly
About the Role
The Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes of work including financial and resource demand to ensure the company's housing stock is maintained to Welsh Housing Quality Standards (WHQS) and improved to meet Welsh Government aims and objectives.
The Asset Management Officer will conduct full-scale property asset reviews and options appraisals to assist in identifying additional programmes of work against potential future investment and/or resource availability and react to any new legislation. The successful candidate will monitor the performance of programmes in relation to asset compliance and programme completions and ensure accurate recording of asset data is maintained for future work programmes.
About the Candidate
QUALIFICATIONS Relevant Level 4 qualification on the Credit and Qualifications Framework for Wales (CQFW). For example ILM/NVQ Level 4 in Management or HNC in Building / Construction.
Relevant Level 5 qualification on the Credit and Qualifications Framework for Wales (CQFW). For example Management, Building or Construction.
If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk
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Housing Solutions Officer Enfield, London Temporary Full TimeWe are seeking a dedicated and skilled Housing Solutions Officer to join a team based in Enfield on a full-time temporary ongoing basis. The Housing Solutions Officer will be responsible for providing advice, assistance, and support to individuals seeking housing solutions, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation, and welfare benefits. This is a specialist role that works closely with homelessness, and officers work in a wide range of situations. Please note this role requires a full UK driving Licence and access to a vehicle. Requirements
Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act and the Welfare Reform Act
Previous experience interviewing applicants, and provide appropriate solutions
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Full UK Driving Licence and access to a vehicle
Role Expectations
Interview applicants in housing need and complete enquiries under the Housing Reduction Act 2017 to determine whether a statutory duty is owed to the applicant and provide the appropriate assistance
Assess Housing Needs: Conduct thorough assessments of individuals to determine their housing needs and eligibility for different housing options
Handle complex cases, including providing support in judicial review cases or in response to other legal challenges
Ensure that suitable temporary and settled housing solutions are delivered to service users generally, including those with complex housing needs
Refer vulnerable tenants to external partners and floating support to meet their longer term support needs
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Occasional work outside of standard office hours, in response to emergency situations
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Tenancy Management and Resettlement Officer, Lewisham 35 Hours Per Week -hybrid working model, requiring the officer to be present in the office a minimum of 2 days a week Temp - 10 month contractWe are seeking a dedicated Tenancy Management and Resettlement Officer. This role is primarily based at Laurence House, SE6, with occasional travel outside the borough for property visits and other duties. The successful candidate will play a vital role in providing support to sustain tenancies in the private rented sector, ensuring safe and secure housing for our customers while meeting both local and corporate objectives. Key Responsibilities:
Work within the private sector to increase the supply of good quality accommodation for households in housing need.
Conduct property inspections to assess suitability for households in need.
Assess prospective customers' suitability for private rented accommodation, including reviewing housing history and financial situations.
Provide expert advice and guidance to prospective customers during viewings.
Ensure all procured accommodation meets required standards and regulations.
Act as a mediator between landlords and tenants to resolve issues and sustain tenancies.
Facilitate tenancy sign-ups and provide settlement support to customers.
Maintain up-to-date knowledge of local and national housing policies and legislation.
Maintain accurate records of properties, landlords, and relevant information.
Requirements
Excellent understanding of the private rented sector and housing contracts.
Knowledge of welfare reform and its implications on the private rented sector.
Understanding of housing and homelessness issues.
Familiarity with private sector housing law and health and safety regulations.
Knowledge of services provided by the Council for households in housing needs
Experience working with landlords, letting agents, and accommodation suppliers.
Previous work with homeless or housing-in-need populations.
Demonstrated ability to provide excellent customer care.
Prior experience in achieving performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
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Job Title: Customer Hub Officer – Revenue and Benefits
Location: Remote
Working hours: 15 hours per week
Assignment Duration: May – December
This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer Hub Officer specialising in Revenue and Benefits to join their team on a remote basis.
Key Responsibilities:
Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
Handle benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.
Requirements:
Prior experience in housing benefit processing and claim verification is required.
Proficiency in RB Live system and Northgate NEC system is required.
Strong attention to detail and ability to work with precision under strict deadlines.
Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Ability to work independently with minimal supervision.
Excellent communication skills and ability to collaborate effectively with team members.
If you are interested in the position of a Customer Hub Officer and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Housing Patch Manager Nottingham, UK Temporary Full TimeAn exciting opportunity has arisen to join our team as a Housing Patch Manager based in Nottingham, on a full time, temporary ongoing basis. The Housing Patch officer will manage a local patch, providing advice and support to sustain tenancies and taking enforcement action when necessary.Requirements
Previous experience in a similar role such as Neighbourhood Officer, Housing Officer, or equivalent
Knowledge of housing legislation, policies, and procedures.
Proficient in providing tenancy, housing, and leasehold advice with an understanding of compliance procedure
Excellent communication skills, both verbal and written
Strong organizational abilities, capable of prioritizing tasks, managing workload efficiently, and meeting deadlines
Experience delivering effective services to the public
Full Enhanced DBS Check
Full UK Driving Licence and access to a vehicle
Role Expectations
Manage tenancies across all tenures to provide tailored services that sustain tenancies and optimize housing resources
Ensure the housing and estate management services provided to tenants and leaseholders are of an excellent standard and conform to relevant statutory requirements and best practice
Maximise tenancy sustainment by providing tenancy support to vulnerable tenants or those identified with a support need; including referral to specialist agencies where appropriate with an awareness of Safeguarding practices
Maintain up to date Tenant and Leaseholder profile information in order to tailor service delivery to customer need
Promote community safety through proactive service delivery, effectively responding to reports of anti-social behaviour, hate crimes, domestic abuse, and other breaches
Prepare legal cases when necessary and ensure successful outcomes
Identify opportunities to improve estate and scheme conditions, creating desirable living environments
Facilitate access to training and employment opportunities to enhance tenants' income and financial well-being
Build and maintain partnerships with internal and external customer, statutory agencies and referral-based services to support excellent local area delivery
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Neighbourhood Housing Officer
Location: Lambeth, LondonType: Temporary - 6 month contractHours: Full time, 35 hours a weekStart Date: 13/05/2024
Are you passionate about fostering vibrant and sustainable communities? Do you thrive on providing excellent customer service and support to tenants and leaseholders? If so, we have an exciting opportunity for you!
About the Role:
As a Neighbourhood Housing Officer, you will play a crucial role in delivering an integrated housing service to tenants and leasehold customers. Working closely with other teams, councillors, and Tenants & Residents Associations, you will contribute to the creation of sustainable tenancies within sustainable communities.
Key Responsibilities:
Provide proactive and customer-focused housing management services across a designated area.
Ensure the organisation fulfills its legal and contractual obligations to tenants and leaseholders.
Act as a regular and visible presence on estates, ensuring safety and maintenance standards are met.
Provide advice, information, and reports on any housing management matter.
Support the Neighbourhood Housing Team in delivering the Vulnerable Residents Offer.
Requirements:
Experience in housing management or a related field.
Strong customer service skills and a proactive approach to problem-solving.
Excellent communication and interpersonal skills.
Ability to work collaboratively with diverse teams and stakeholders.
Knowledge of relevant housing legislation and policies is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Options Officer Chagossian Response Team Temp, (3-6 Month Contract) Full Time – 37 Hours per Week Hybrid and Office Based - Office twice a weekAn exciting opportunity awaits for an experienced Housing Options Officer to join the Chagossian Response Team on a short-term contract basis. We are seeking individuals passionate about delivering quality customer-centered services in response to an emerging area of demand. You'll be required to deal with large case loads (+50), ideally you'll be able to use Civica (Abitras/ H clic). French speaking or French Creole speaking would be ideal. Key Responsibilities:
Delivering end-to-end housing options services, including processing homeless applications, providing advice, handling temporary accommodation placements, and discharging housing duty.
Providing comprehensive housing advice to prevent homelessness, enabling informed decisions and maximising housing utilisation across all tenures.
Implementing all aspects of statutory homelessness duties in accordance with relevant legislation and statutory duties.
Attendance at community drop-in events is a requirement of the role.
Requirements:
At least 5 years' experience in a busy local authority housing options field.
Excellent interviewing, negotiation, and written communication skills.
Ability to manage a caseload, meet deadlines, and work proactively to prevent homelessness.
Proficiency in standard IT packages and proven decision-making skills.
Detailed knowledge of relevant legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and Localism Act 2011.
Valid driving license with access to a reliable vehicle for work purposes with business insurance.
DBS standard check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Project Officer Slough, Berkshire Temporary – 3 month contract (Potential to extend) Full Time, 37 Hours Per Week, HybridPlease note a valid driver's license with access to own vehicle is essential, as is a basic DBSMain Purpose of Job: Supporting the Senior Housing Project Officer in implementing a tenancy and housing management service within a Council-owned housing company managing 200 properties. Responsibilities include estate management, tenancy sign-ups, fraud prevention, service charge management, and addressing anti-social behaviour.Main Accountabilities:
Provide comprehensive housing and leasehold management services, including new tenant sign-ups, breach management, estate monitoring, and anti-social behaviour management.
Ensure high standards of customer service and build relationships with partner service areas.
Coordinate and deliver housing and estate management services to statutory requirements and best practice.
Ensure services are inclusive and accessible to vulnerable customers.
Identify and manage safeguarding concerns and vulnerabilities.
Handle service requests and complaints professionally and timely.
Identify opportunities for service improvements and implement changes effectively.
Manage void properties effectively and efficiently.
Ensure compliance with health & safety policies and promote equality and diversity.
Person Specification:
Experience: Significant housing-related experience, project management experience, some social housing management experience, experience in client monitoring and management.
Knowledge & Skills: Awareness of relevant legislation and policies, knowledge of legal enforcement proceedings, understanding of health & safety and equal opportunity policies, good understanding of buildings and maintenance.
Key Competencies and Behaviours: Strong project management skills, ability to interpret policies, customer-focused, builds constructive relationships, excellent communication skills, effective time management, commitment to continuous development, promotes equality and diversity, promotes health & safety, good IT skills.
Qualifications: A level qualification or equivalent, project management qualification or working towards one, Certificate in Housing (Level 3) or equivalent, commitment to continuous professional development.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title – Housing Choices Administration Support Officer
Location – LE67
Contract – TEMP – Running til end of June
Hours – 36.25
Role summary –
This company is seeking a highly skilled and experienced Housing Choices Administration Support Officer to join their team. The successful candidate will be responsible for providing administrative support and customer service to this company's housing applicants. The ideal candidate must have excellent administrative skills, be computer literate, and comfortable dealing with customers over the phone. The successful candidate will be challenged with supporting this company during a busy time, as they manage the transfer of all their current housing applicants onto a new lettings system while implementing a new allocations policy.
Key Responsibilities:
Provide administrative support to this company's housing applicants.
Deal with customers over the phone
Work partly out of this company's customer service centre in Coalville
Manage the transfer of all current housing applicants onto a new letting system
Implement a new allocation policy
Requirements:
Excellent administrative skills
Computer literate
Comfortable dealing with customers over the phone
Ability to work partly out of this company's customer service centre in Coalville.
Ability to work remotely.
Experience in managing the transfer of data onto a new system.
Experience in implementing new policies.
Strong attention to detail
Ability to multitask and prioritise workload.
Excellent communication skills
Ability to work well under pressure.
A positive and proactive attitude
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Housing Officer Waltham Forest, London Temporary (2 month contract, room for extension) Full Time – 36 hour Per Week Immediate StartAs a Housing Officer in the Families and Homes Directorate, you'll play a vital role in supporting residents to comply with their tenancy agreements, fostering community engagement, and ensuring the quality of our housing services.Key Responsibilities:
Deliver Exceptional Service: Engage with customers and stakeholders to ensure effective use of our services while meeting organisational standards. Community visits.
Provide Expert Guidance: Offer advice and support on various housing issues, managing complex cases and resolving queries efficiently.
Build Strong Relationships: Develop partnerships with internal and external stakeholders, promoting positive feedback and sharing best practices.
Ensure Safety and Compliance: Adhere to health and safety regulations, safeguarding standards, and company policies at all times.
Customer Focus: Respond promptly to resident queries, visit homes to provide feedback, and promote resident participation in community initiatives.
Advocacy: Represent the organisation to residents and external agencies, advocating for their needs and promoting our services effectively.
Problem Solving: Identify and resolve housing issues, including anti-social behaviour cases, through effective communication and legal proceedings when necessary.
Requirements:
Previous experience in housing management, with a strong understanding of tenancy agreements and public sector issues/ Relevant professional qualification in housing management or related field.
Excellent verbal and written communication skills, with the ability to explain complex decisions clearly and persuasively.
High level of IT skills, including database management and software applications for effective reporting and correspondence.
Proactive approach to problem-solving, ability to prioritize tasks, and manage workload efficiently.
Dedication to providing exceptional customer service, with a focus on customer satisfaction and involvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Tenancy Management Officer Oxford Temporary Full TimeWe are seeking an experiences and enthusiastic Tenancy Management Officer to join a team in Oxford on a full-time temporary ongoing basis. The Tenancy Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
UK Driving License and Vehicle required
Role Expectations
Provide tenancy and void management of a patch of properties within Oxford, Kidlington and Abingdon
Cover all aspects of tenancy management including transfer visits, welcome visits, tenancy changes, tenancy terminations and enforcement of tenancy conditions
Be a first point of contact for tenants and provide excellent customer service
Maximise rental income and reduce void costs by prompt termination and re-letting vacant properties
Responsibility for managing housing issues and following relevant policies including safeguarding, welfare concerns and more
Produce reports and statistics when required and maintain accurate, up to date and comprehensive records of action taken
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Temporary – Sickness Cover – 4 weeks initially (potential room to extend) Southwark, London Immediate StartAre you passionate about making a positive impact in social housing? We're seeking a dedicated Housing Officer to join our client’s dynamic team. In this role, you'll play a pivotal part in ensuring our residents receive the support and assistance they need, while maintaining the highest standards of property management.Responsibilities:
Be adaptable to hybrid working, offering flexibility and responsiveness.
Provide advice and assistance to residents, handling general enquiries for your designated patch.
Process various housing assignments including mutual exchanges and successions.
Collaborate with residents and third parties to consider management transfers, particularly in cases involving sensitive issues such as Domestic Abuse or Gang Violence.
Ensure timely completion of fire risk assessment actions and respond to breaches of tenancy agreements.
Work alongside the Resident Support Team on safeguarding matters and coordinate with the Estate Standards Team to address maintenance and cleanliness concerns promptly.
Collaborate with the Community Safety Team to log cases and conduct joint investigations when necessary.
Lead tenancy enforcement actions and legal cases with the support of the Legal Team.
Conduct tenancy visits, coordinate with Repairs colleagues, and address service charge queries.
Assist in managing empty homes efficiently, facilitating viewings and sign-ups seamlessly.
Requirements:
A housing qualification or equivalent Housing Management knowledge is desirable.
Sound understanding of tenancy management and ability to adapt to changing priorities.
Strong interpersonal skills and the ability to build effective relationships at all levels.
Experience in working under tight deadlines while delivering high-quality outcomes.
Excellent communication skills and proficiency in Word and Excel.
Commitment to confidentiality and data protection.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Council Tax Officer / Revenues & Benefits Officer Lewisham, London Temporary (6 Month Contract – Possibility to Extend) Hours Per Week: 35.00 (Hybrid Role, 40% office-based)We are seeking a dynamic and experienced Council Tax Officer / Revenues & Benefits Officer to join our team. This role is essential in ensuring the smooth operation of council tax administration, encompassing billing, discounts & exemptions, and recovery processes.Key Requirements:
Recent experience in a revenues environment, with a focus on call centre operations.
Minimum of 2 years recent experience specifically in Council Tax administration.
Familiarity with Enterprise and Academy systems is highly desirable.
Exceptional communication skills, both verbal and written, to effectively engage with diverse stakeholders.
Flexibility is crucial, with the ability to adapt to various tasks and responsibilities.
Proven ability to handle challenging customers in a call centre environment.
Key Responsibilities:
Demonstrate a commitment to delivering excellent customer service in a customer-focused environment.
Organise workload efficiently to meet targets and deadlines, both independently and as part of a team.
Maintain detailed knowledge of housing & council tax benefit legislation to ensure compliance.
Process housing benefit claims accurately and efficiently, adhering to relevant regulations.
Exhibit self-motivation, flexibility, and resourcefulness in fulfilling job duties.
Uphold trustworthiness and reliability in all aspects of the role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk ....Read more...
Housing advisor – Cambridge£19.99 per hourFixed term contract – Full TimeKey Accountabilities
Advising on a wide spectrum of housing options to help prevent or relieve (find alternative accommodation) homelessness or improve customers’ housing circumstances by making sound judgements on the most suitable and sustainable option availableProviding a triage service at point of initial customer contact to assess whether a formal homeless application has been triggered and a personal housing plan is requiredFully assessing the support needs of each customer who is homeless or threatened with homelessness to whom the Council owes a statutory dutyNegotiating and producing a personal housing plan for all customers who are homeless or threatened with homelessness as prescribed within relevant legislation and the Homelessness Code of GuidanceCarrying out appropriate enquiries and investigations to establish whether the Council owes a statutory duty under relevant homelessness legislation and making formal decisions in this regard, following this with written decisions to the applicant at each stage of the Council’s duties as defined by legislation.Interpreting homelessness and landlord tenant law, advising customers accordingly and dealing swiftly and effectively with cases which may involve harassment and illegal eviction, passing these on to the Council’s housing enforcement officer where it is likely that sustained work is required and working with that officer as necessaryCheck the validity of legal notices and possession action taken by private landlords and advise tenants and landlords accordingly. Mediate between landlords and tenants with a view to preventing homelessnessSupport applicants in private tenancies to complete legal defence paperwork and attend court as necessary to avert possession action and signpost Council or Registered Provider tenants threatened with possession action to alternative legal support services in cases where a conflict of interest may exist.Offering welfare benefits adviceSignposting to relevant advice agencies including, but not confined to financial, employment, tenancy support, domestic abuse, substance misuse and mental health services, internal officers, legal services and housing providersEstablishing electronic casework files for applicants in receipt of housing options/advice and homeless applicationsUse of homelessness prevention fund and a range of homelessness prevention tools
Undertake/commission ad hoc valuations as required. To find out more information please contact Mason at MasonM@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Collections Officer Lambeth, London Full Time – Hybrid/Remote Temporary We are currently searching for a prospective Collections Officer to join a team based in Lambeth, on a full time basis on temporary ongoing basis. The Collections Officer will play a crucial role in ensuring the collection of service charges, managing a diverse portfolio of accounts, and will be responsible for the collection of both current and former housing related debt. This role offers hybrid/remote working with 1 day a week based in office and 4 days working from home. Requirements
Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
Knowledge of IT processes, including Word and Excel
Familiarity with the law concerning service charges and the statutory legal basis of landlord and tenant relationships
Understanding of service charge account administration principles
Ability to work towards and meet financial targets set by management
Excellent communication and interpersonal skills
Experience working in arrears reduction and monitoring
Approachable and friendly nature
Role Expectations
Manage a large portfolio of service charge accounts, ensuring payments are kept up to date
Issue letters and statements to account holders as necessary
Authorize and monitor payment plans, ensuring compliance
Liaise with other teams to resolve customers' service charge queries efficiently
Recommend legal action in cases of non-payment
Responsible for the collection of housing related debt (current and former)
Work alongside key partners, internal and external
Manage a complex caseload and initiate legal action for debt recovery
Work as part of a team to achieve targets and maximise the company’s income
Flexible working hours, including evenings and one weekend per month
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Neighbourhood Response Officer Leatherhead, Surrey Temporary, 3 month contract (possibility for extension) Full Time – 36 Hours per WeekWe are looking for a confident, customer focused Neighbourhood Response Officer to join a busy and dynamic team in Leatherhead, for one of the countries leading Housing providers. In a nutshell, you’ll provide a frontline service to ensure the estates are places that residents want to live, you’ll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you’ll ensure that the Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
We’re looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you’ll enjoy working with people in the community. You’ll be able to develop effective working relationships across the company and external agencies and also be confident working alone.?You’ll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Key Responsibilities:
Collaborate with other teams, external agencies, and residents to maintain clean and safe Clarion Neighbourhoods.
Conduct fire risk assessments and estate inspections.
Investigate breaches of tenancy and take appropriate action.
Develop and deliver neighbourhood plans and local offers.
Work with local resident groups to enhance community facilities, activities, and events.
Requirements:
Basic DBS required.
Minimum one year of experience as a housing officer or in a housing environment.
Driving license and access to own vehicle essential
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Senior Housing Advisor Hammersmith and Fulham, London Temporary Full TimeWe are seeking a dedicated and skilled Senior Housing Advisor/Officer to join a team based in Hammersmith on a full-time temporary ongoing basis. The Homelessness Prevention Officer will lead a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation, policies, and procedures, as well as excellent communication experience of interviewing within a homelessness prevention role. Requirements
Previous experience working in a similar role, within housing options or social housing, working closely with homelessness prevention
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children’s Act
Previous experience managing a client case load
Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
Manage a team of officers delivering a customer facing first point of contact for people who are presenting as being homeless or threatened with homelessness
Ensure the team provide excellent services to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times acting with integrity and courtesy
Ensure the team have sufficient skills and knowledge to advise whether a homeless duty may apply, as per statutory obligations set out in the Housing Act 1996 (as amended) and all other aspects homelessness prevention and advice
Supervise and manage staff on a day to day basis as required in all aspects of their role. To review work programmes through one to one sessions, team meetings, and performance appraisals and to use these methods to support staff training and development needs
Ensure that referrals to other services and teams are appropriate and of a suitably high standard
Work effectively and efficiently to assess risk and escalate issues of concern, minimise customer waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact Work directly with members of the public as required
Investigate and determine the status of those presenting as homeless as referred to the team
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer – Stoke-on-Trent£18.50 per hourFull time
To manage cases, maintain a direct involvement, identify the factors and develop appropriate actions in line with the priorities and practices of the council.To keep abreast of all relevant legislation.To contribute to the overall performance of the Directorate through personal performance, co-operation with other groups and in support of initiatives as approved by the Strategic Manager – Housing Management.Establish and maintain good lines of communication within the housing team, the organisation and with outside agencies concerning matters relating to the area and services managed.Attend meetings and undertake relevant actions and visits out of office hours as required.Be effective and efficient in the provision of comprehensive landlord functions giving general advice and assistance to council tenants, leaseholders and all residents.
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
