Temporary Accommodation Visiting Officer Ilford, IG1 3 Month Contract 36 Hours p/w An Council in Ilford is recruiting for an experienced Temporary Accommodation Visiting Officer to visit temporary accommodation properties and carry out occupancy checks and inspections. The Role The key focuses of the Temporary Accommodation Visiting Officer role will be conducting property inspections, verifying occupancy, overseeing maintenance, monitoring compliance, providing tenant support, maintaining records, liaising with stakeholders, and reporting on the condition and management of temporary accommodation properties. This will include the following tasks and responsibilities:
Property inspections: Conducting regular visits to temporary accommodation properties to ensure they meet required standards and are maintained in accordance with regulations.
Occupancy verification: Verifying the occupancy of temporary accommodation units to ensure they are used appropriately and efficiently.
Maintenance oversight: Identifying any maintenance issues or repairs needed within temporary accommodation properties and liaising with relevant parties to address them promptly.
Compliance monitoring: Monitoring compliance with licensing agreements and regulations, taking action to address any breaches or issues identified during visits.
Tenant support: Providing support and assistance to temporary accommodation residents as needed, including guidance on tenancy responsibilities and access to relevant services.
Record keeping: Maintaining accurate records of property visits, occupancy status, maintenance issues, and any actions taken to address concerns or breaches.
Liaison with stakeholders: Collaborating with other council departments, housing providers, and external agencies to ensure effective management of temporary accommodation and support services for residents.
Reporting: Providing regular reports to supervisors or management on the condition of temporary accommodation properties, occupancy rates, compliance issues, and any trends or patterns identified during visits..
The Candidate To be considered for this Temporary Accommodation Visiting Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Visiting Officer role, working 35 hours per week. The contract is for an initial 3 months.Referral Bonus If this Temporary Accommodation Visiting Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Visiting Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Visiting Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Data Governance Co-ordinator Salary: £27.84 Per Hour Umbrella. Full Time (36 hours per week)Job purpose:
To ensure that Housing Management complies with all Data Protection legislation, including the General Data Protection Regulation (GDPR)To act as Housing Management’s Subject Matter Expert on Data Protection, GDPR, the Freedom of Information (FOI) Act 2000 and the Environmental Information Regulations 2004To act as Housing Management’s point of contact for the Royal Borough of Kensington & Chelsea’s (RBKC) Information Management Team, Westminster City Council partners and the Data Protection Officer in relation to Data Protection, Subject Access (SAR) and Freedom of Information (FOI) requestsTo act as Housing Management’s point of contact for Police and Public Inquiry requests for information, ensuring these are complied with accurately, fully and in a timely manner in line with the agreed Memorandum of Understanding between the Kensington and Chelsea Tenant Management Organisation (KCTMO) and RBKCTo act as the lead for data management practices and compliance within the Housing Management, working closely with the relevant teams
Duties:
Continuously monitor the gaps between existing systems and processes and the latest Data Protection legislation and best practice. Lead on the implementation of the solutions agreed to address any gaps, keeping the remediation plans under constant reviewLead on/support the development of systems, policies, procedures and general guidance on data management by Housing ManagementDevelop, implement and maintain a Housing Management data governance framework, including risk-based systems of control, effective record keeping and information systemsOversee that requests for information on behalf of Housing Management i.e. from Data Subjects, the Police, the Public Inquiry, the Data Protection Officer and Information Commissioner’s Office (ICO), ensuring they are processed within the specified timescales and accurate records are maintainedMaintain a register of all personal information processing activities within Housing Management (Information Asset Register), including 3rd parties working on its behalf, to include the types of records kept, how the information is stored and the record keeping systems in useMaintain a register of all Data Protection incidents within Housing Management, any remedial recommendations and actions required as a result and monitor the Action Plan to ensure implementation and mitigation of risksWork with the relevant service areas to ensure that Data Protection impact assessments are completed at the right stage of all project initialisations i.e. when considering a major system or policy/process changeProvide comprehensive reports on Data Protection compliance, training and awareness as required i.e. the Housing Management Team (HMT), the Housing & Property Scrutiny CommitteeProvide support to Housing Management colleagues by co-ordinating and managing responses to Freedom of Information (FOI) requests, Subject Access requests (SAR) and any requests for personal information under the Data Protection Act/GDPRAdvise HMT and Housing Management of changes in Data Protection legislation and regulatory requirements, and work with the Policy Officers to ensure the policies and procedures are regularly kept under review and updated to reflect changesService/support Housing Management’s Data Group to ensure ongoing oversight of all privacy requirements
We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Amber Debens on 07860953716 or via email AmberD@4recruitmentservices.com....Read more...
Housing Officer – Stoke-on-Trent£18.50 per hourFull time
To manage cases, maintain a direct involvement, identify the factors and develop appropriate actions in line with the priorities and practices of the council.To keep abreast of all relevant legislation.To contribute to the overall performance of the Directorate through personal performance, co-operation with other groups and in support of initiatives as approved by the Strategic Manager – Housing Management.Establish and maintain good lines of communication within the housing team, the organisation and with outside agencies concerning matters relating to the area and services managed.Attend meetings and undertake relevant actions and visits out of office hours as required.Be effective and efficient in the provision of comprehensive landlord functions giving general advice and assistance to council tenants, leaseholders and all residents.
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Benefits and Council Tax Officer Temporary – 3 Month Contract (Possibility for Extension) Newham, London Full Time 0900-1700, 36 hours a week Start Date – 22/04 We are currently looking for 2 officers that are required to work on a backlog of new Housing Benefit claims. Candidates must have extensive experience and knowledge of housing Benefit legislation and Northgate Revenues and Benefits system. Please note, a basic DBS is required for the role. Essential Requirements
A commitment to operate in a customer focused environment
Ability To Communicate Effectively Both Orally & In Writing To A Wide Range Of people
Ability To Organise Own Workload To Meet Targets & Deadlines
Ability to work as part of a team and on own initiative
Detailed Knowledge Of Housing & Council Tax Benefit Legislation
Experience Of Dealing With Housing & Council Tax Benefit Claims
Experience Of Processing Housing Benefit Claims
Self Motivated, Flexible & Resourceful
Trustworthy and reliable
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Neighbourhood Housing Team Leader, Kent£41,304 per annum Permanent, Full-Time (37 Hours per week, Monday to Friday with flexible hours) Hybrid - Hybrid working with an office base at Sevenoaks, Kent Direct Line Management of 3 members of staffTo support the delivery of a seamless, effective housing management service for the clients internal and external customers. You will manage a small team of Neighbourhood Housing Officers and have a reduced housing management patch under the guidance of the Neighbourhood Housing Managers. You shall provide an Out Of Hours Emergency Service Housing Officer contact on a rota basis. Full driving license and access to a roadworthy vehicle with insurance cover required. Enhanced DBS check also requiredResponsibilities:
Lead and develop Neighbourhood Housing Officers to provide excellent services within your patch and the wider team.
Work with the Neighbourhood Housing Team and Managers to comply with new Housing Consumer Standards.
Support and provide cover for Neighbourhood Housing Managers in day-to-day operations and enquiries.
Make decisions in accordance with policy, procedure, and legislation, tailored with appropriate values.
Take a proactive approach to estate and tenancy management, including enforcement action where necessary.
Essential Requirements:
Minimum of five years housing management experience.
Previous people management experience.
Good understanding of Housing Law, regulation, and legislation.
Solution-focused approach to delivering services.
Qualifications and Skills:
Proficient in IT and housing management systems.
Strong organisation, time management, and prioritisation skills.
Ability to work under own initiative and make sound decisions.
Level 4 Housing Qualification or willingness to work towards gaining.
Experience of multi-agency/partnership working.
Dedication to achieving best possible results for tenants and stakeholders.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Homeless Prevention & Assessment Officer
Wirral Council are currently seeking a Homeless Prevention & Assessment Officer to join their team. This is an excellent opportunity for a dedicated and compassionate individual to make a real difference in the lives of those in need. If you have the skills and experience required for this role, apply today!
About the Role
The Homeless Prevention & Assessment Officer will be responsible for assessing the needs of the homeless population and providing support to prevent homelessness. To Deliver a professional Housing Options and Homeless service providing advice, support and guidance to ensure that all clients receive timely interventions and assessments to support them into permanent and settled affordable accommodation. The successful candidate will be expected to work closely with local authorities and other relevant organisations to provide comprehensive support to those in need.
Key Responsibilities
Ensure that housing advice and assistance is given to all clients with due regard to housing legislation within the agreed timescales ensuring compliance to the requirements of the legislation.
Conduct assessments of homeless individuals and families
Identify problems causing potential homelessness and provide tailored solutions, advice and assistance to facilitate and secure alternative settled accommodation and prevent homeless.
Work closely with local authorities and other relevant organisations
Develop and maintain relationships with clients and stakeholders
Ensure compliance with relevant legislation and policies
Requirements
Experience working with homeless individuals and families
Knowledge of relevant legislation and policies
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Valid driving license
How to Apply
If you are interested, please call Chris Richardson on 01772 208964 or email me your CV – Christopher.richardson@servicecare.org.uk
If this role isn’t right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
The benefits of working with SCS:
A specialist, dedicated Social Work consultant offering single point of contact
Exceptional referral bonuses - £250 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Payroll service twice a week.
Ltd and PAYE payment options available.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast-track online services free of charge.
....Read more...
Sustainment Officer Leatherhead, Surrey Temporary Full TimeWe are seeking a dedicated and skilled Tenancy Sustainment Officer to join a team in Leatherhead on a full-time temporary ongoing basis. The Sustainment Officer will work closely with clients and ensure that customer care is maintained, in accordance with the company’s aims and values, as well as complying with relevant legislature. The Sustainment Officer will deliver complex case management under the Advice and Support Process, aiming to prevent evictions and enable sustained tenancies. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
Experience of managing cases and working with vulnerable individuals/families
Experience liaising with and sign-posting to support agencies and statutory bodies
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Experience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement
with serious case reviews
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Manage complex case work referred under the Advice and Support process, both face-to-face and over the phone, with the goal of preventing evictions and ensuring sustained tenancies
Develop and maintain positive relationships with internal staff across Clarion and external agencies, collaborating to create individual action plans for successful tenancy sustainment
An understanding of how to deliver excellent services to a diverse range of customers
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Prepare statements for Court and attend Court where necessary
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Right to Buy Officer Southwark, London Temporary – 6 Month Contract Hybrid (2 days a week in Office), Full Time - 36 hours a weekAre you ready to play a crucial role in empowering residents to achieve homeownership? We are currently seeking a skilled and dedicated Right to Buy Officer to join a team in Southwark, London. This role requires a comprehensive understanding of Right to Buy legislation, financial assessments, and anti-money laundering regulations. You will be responsible for ensuring the integrity of the application process, drafting legal documentation, and managing communications with various stakeholders.As a Right to Buy Officer, you will be responsible for providing an efficient and responsive service to Southwark residents seeking guidance on Right to Buy claims. Your primary duties will include managing Right to Buy applications from initiation to completion, ensuring compliance with legislation, council policy, and procedures. You will collaborate with various council divisions to assess each case individually and determine the best resources available. Additionally, you will conduct financial and fraud assessments, draft legal documentation, and provide comprehensive support to applicants throughout the process.Key Requirements:
Demonstrate an intricate understanding of the Housing Act 1985 and case law developments to inform decision-making on Right to Buy applications.
Manage a caseload of Right to Buy applications, ensuring all tasks are completed within legislative requirements and council policies.
Liaise with internal departments, external agencies, and community organisations to facilitate the application process and ensure compliance.
Maintain accurate records, analyse data, and identify areas for service improvement and risk management.
Utilise technology effectively for case management and compile statistical information related to your work area.
Provide advice and support to applicants, internal colleagues, and external bodies through written correspondence, telephone, and in-person interactions.
Contribute to policy development within the Housing department and adhere to health and safety regulations at all times.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Targeted Tenancy Officer Islington, London Temporary Full TimeWe are seeking a dedicated and skilled Targeted Tenancy Officer to join a team based in Islington on a full-time temporary ongoing basis. The Targeted Tenancy Officer will play a pivotal role in delivering comprehensive and person-centred tenancy management services across the area. This role involves working as part of a multi-functional Housing team to provide services to all tenants. Please note this role requires a Basic DBS check. Requirements
Previous experience in a similar role within Tenancy Management
Ability to handle complex cases and emergency situations
Strong understanding of housing law, policies, and procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Basic DBS certificate required
Role Expectations
Provide a responsive and proactive tenancy management service, utilizing interventions to reduce risk and promote resilience among tenants
Assess, record, manage, and review risks, ensuring compliance with statutory obligations and duties
Proactively identify and engage with residents who may be at risk of poor outcomes, offering support accordingly through targeted visits and intervention
Make decisions on behalf of the service, using professional judgment and anticipating the impact on stakeholders, including decisions regarding legal action and risk management
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Homelessness Officer (2 Positions Available), Crawley Expected duration of contract: 3 months Full - Time Hybrid/Remote – No requirement to be in office As part of a dedicated Housing Options Team, you'll play a vital role in providing comprehensive housing advice and support to prevent homelessness and maximise the use of quality housing across all tenures. The main focus of your role will be to make enquiries in relation to the 5 tests of homelessness Issue S184 homelessness decisions to a backlog of overdue cases who are beyond the 56 day relief period. Please note, A standard DBS is required. You will:
Provide comprehensive housing advice to prevent homelessness and enable informed decisions.
Implement statutory homelessness duties, processing applications and discharging subsequent duties.
Offer free, confidential advice on housing rights, legislation, and Council policy.
Investigate homelessness cases, determine Council duties, and arrange temporary accommodation.
Ensure effective use of temporary accommodation and refer applicants to other authorities when necessary.
Provide support with landlord and tenant disputes, debt counselling, and money advice.
Liaise with legal, voluntary, and statutory organisations as required.
Represent clients in court when appropriate.
Essential Requirements
Excellent communication, negotiation, and decision-making skills
Ability to manage a caseload and work under pressure
Proficient in IT and report writing
Understanding of housing legislation, homeless duties, and welfare benefits
Working knowledge of tenancy agreements and homeless prevention initiatives
Good standard of general education
Housing-related and homelessness training or qualification preferred
Familiarity with housing market and court procedures
Positive attitude, self-motivated, and committed to customer care
Ability to work in a team and handle confrontational situations
Willingness to work unsocial hours
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Standards Manager - Birkenhead - Merseyside Contract - Full Time - 5 Days per week - 37 hours Duties/Responsibilities
Monitor and interpret changes in both housing and regeneration policy and legislation to ensure compliance with statutory duties and the application of the most appropriate statutory powers relating to improvements of housing standards and the safeguarding of vulnerable people living in substandard homes. Ensure the enforcement strategy is robust and officers are fully equipped and competent to utilise all enforcement tools available.To have overall responsibility for leading, motivating, managing and directing the development and delivery of the Housing Standards services, ensuring high quality services are achieved, monitored and reviewed.To be responsible for programme management including setting targets, forecasting, and monitoring delivery of outcomes and programme budgets, including the Housing Capital programme, LCR retrofit Programme, grant funding and team revenuebudgets, ensuring that all activities are cost effective, value added, income targets met and budgets balanced. Contribute to efficiencies and savings for Housing Services where required.Represent Wirral in a leading role on housing standards issues at a regional and sub regional level on cross authority working and investment opportunities, including where required LCR Officer and Programme Board meetings.Plan, collect, analyse, evidence and make strategic decisions in relation to area-based multi-property Neighbourhood Options Appraisals, Compulsory Purchase Orders and Master-planning exercises to determine the most satisfactory course of action for dealing with poor housing conditions and obsolete housing and take action to deliver proposals.Appraise opportunities to innovate, develop and implement strategic projects that effectively tackle the biggest challenges associated with improving housing conditions, and making the best use of Wirral’s housing stock utilising the resources available and in line with the Council’s Housing StrategyEngage, influence and negotiate with partners outside to secure resources, services and added value to benefit the service users and deliver investment programmes relating to improving housing conditions for example LCR retrofit programmes, pilots to improve intelligence on rogue landlords or other wider projectsLead on the identification of strategic priorities and opportunities for housing standards and prepare and submit funding bids to government agencies in order to provide financial resources to implement both the revenue and capital elements of the housing services and programmes.Design and implement information systems for monitoring and reporting the performance across all of the teams and take necessary action to enable targets and performance standards to be met. Assist in ensuring that information systems are responsive to changing needs and compliant with legislative requirements.To be responsible for the effective people management of staff to ensure that staff are supported and continuously developed while also implementing Council policies and procedures relating to e.g., attendance, training, performance, discipline etc.
To find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency....Read more...
Temporary Accommodation Placement Officer Greenwich 3 Month Contract 35 Hours p/w A South London Borough Council is recruiting for an experienced Temporary Accommodation Placement Officer to provide a quality administration service to the team of temporary accommodation officers and the manager.The Role The key focus of the Temporary Accommodation Placement Officer role is providing administrative and customer support to the Temporary Accommodation Team, undertaking sign-up procedures for applicants entering temporary accommodation, and processing invoices for emergency accommodation. The role is extremely varied; you will work with four other officers. You will need to be quick thinking, discreet and very flexible to meet changing priorities and deadlines. You will also be required to carry out tenancy sign-ups for our Clients on a daily basis. In order to meet service requirements this will require you to stay late on occasion when required with little or no notice. Duties will include general administration, creating and terminating tenancies, a high volume of phone calls.The Candidate To be considered for this Temporary Accommodation Placement Officer role it is essential that you have experience in a variety of administration duties, be computer literate and willing to learn new I.T skills. A good working knowledge MS Excel is required. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Placement Officer role, working 35 hours per week. The contract is for an initial 3 months.Referral Bonus If this Temporary Accommodation Placement Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Placement Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Placement Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Temporary Accommodation Officer Lambeth 6 Month Contract 35 Hours p/w Shift Rota A London Borough Council is recruiting for an experienced Temporary Accommodation Officer be responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation.The Role The key focus of the Temporary Accommodation Officer role is to lead on temporary accommodation complaints and members enquiries whilst liaising with managing agents and internal colleagues to ensure suitability and quality of temporary accommodation, providing an excellent customer service to residents. This will include the following tasks and responsibilities:
Allocate various temporary accommodation units, including emergency accommodation, efficiently and economically to achieve optimal use.
Minimize inappropriate use of shared accommodation for families, track and monitor all clients, and facilitate their transition out of temporary accommodation.
Conduct visits to ensure property standards at various accommodation types, promptly addressing breaches of license or disrepair.
Manage day-to-day relationships with emergency accommodation providers, monitor performance, and provide advice for effective use of temporary accommodation.
Provide timely management information, data, and detailed reports to assist in monitoring and supplying the temporary accommodation portfolio.
The Candidate To be considered for this Temporary Accommodation Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Officer role, working 35 hours per week. The contract is for an initial 6 months.Referral Bonus If this Temporary Accommodation Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Housing Officer – Brent£19.95 per hourContract – Full TimeDuties/Responsibilities:
Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request.Promote self-sufficiency in our services while offering support to those that need extra help.Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers’ expectations.Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent Housing Management from day one.Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.Post inspect communal maintenance repairs and undertake follow up actions as required.
To find out more information please contact Abbie @ abbiek@4recruritmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Hull– Tenancy Officer Location - HU1 1HJ (Flexible working)On going contract – 37 hours £15.70phTenancy Officer to help support the team with Routine Tenancy Visits, Pre Notice Inspections, Visit in Pairs and Low Rise Flat Inspections to name some of the tasks. The individual will need to have access to a vehicle to and comfortable being out on the patch the majority of the day. The roles are based predominately in the West of the City however flexibility is needed to meet the demands of the business. Flexible working is available
The post holder will be the first point of contact for residents supporting them to manage their tenancies and ensure rent is collected in line with the Council’s tenancy agreement, housing legislation and policies and procedures; actions could have significant financial implications in managing a total rent debit of around £98m citywide.
The role will deliver an excellent local Housing Management service to tenants and other stakeholders in the city. Ensuring areas are high performing by improving neighbourhoods through tenancy management, identifying issues and acting on feedback from customers and the community.
The post holder will work closely with tenants, partners and other stakeholders to ensure schemes and projects run smoothly and that tenant and residents’ groups are supported.
To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
ASB Officer Sittingbourne, Kent Temporary Full Time – Hybrid/Remote We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Sittingbourne on a full time, temporary basis with an initial contract of 3 months. The ASB Officer will provide a high quality, proactive, responsive, and prompt ASB management service to residents to effectively tackle all forms of hate crime, neighbour nuisance and anti-social behaviour using a broad range of interventions, including the legal framework. This role offers remote working with 1-2 days a week in office or conducting visits where necessary. Requirements The ideal candidate will have the following skills and experience:
Previous experience in a role involving ASB Management, with high level cases of ASB
Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014
Ability to take responsibility for own safety and create a safe working environment
Empathetic and respectful towards residents/customers, value diversity
Able to understand and gather relevant information to process legal action and ensure a successful conclusion.
Experience of presenting cases at Court to support the ASB process.
Experience of achieving positive results in dealing with ASB and tenancy services.
Experience working with CRM and/or React are desirable
Role Expectations
Effectively manage and deal with a delegated case load of anti-social behaviour, hate crime and domestic violence cases
The role involves investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas
Provide proactive support to the Neighbourhood Housing team to identify and investigate instances of anti-social behaviour, promptly assessing whether preventative intervention or legal action is required
Actively participate with external agencies to identify where preventative intervention is required, ensuring a prompt and joined up approach in tackling anti-social behaviour and tenancy enforcement
Where legal action is required, progress cases in accordance with legislation. This includes making decisions on the appropriate level of action to be taken, such as possession proceedings and injunctions, gathering evidence, preparing cases for Court, obtaining witness statements, attending Court and supporting witnesses
Take and draft witness statements in preparation for legal action, arranging support and protection (if required) for witnesses
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer – Hammersmith & FulhamSalary: £21.52 - £26.00 an HourFull-Time (36 hours)Contract: Three Months – Possibly beyondTo provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.Ensure tenants and leaseholders comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.To build effective relationships with residents, increasing resident satisfaction and quality of life.To identify, and provide support to our more vulnerable residents, ensuring they are linked into support services and the local neighbourhood.To lead on a programme of tenancy audit visits, updating business intelligence held for the people and places we manage.Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Liam Heddle on liamh@4recruitmentservices.com....Read more...
Social Work Assistant
About the Job
Worcestershire County Council are seeking for a Social Work Assistant to join their Adult Neurodiversity Team. This company is an exciting new and developing team, consisting of social workers, social care workers and a housing officer. The team is supported by an Advanced Social work Practitioner and team manager.
The team works with adults who have autism, ADHD, Learning difficulties and other associated conditions. We work under a strength based model to create personalised care plans which promote the independence, choice and well-being of the individual.
Key Responsibilities
Assess and review the needs of adults with neurodivergent conditions and their families
Conduct capacity assessments
Create personalised care plans
Promote independence, choice and well-being of individuals
Collaborate with social workers, social care workers and housing officers
Requirements
Significant experience of working in a health or social care environment
Experience in assessments, reviews and capacity assessments
Experience of working with people who are neurodivergent and their families
Level 2 qualification (NVQ 2) in health and social care or be able to demonstrate equivalent experience
How to Apply
If you are interested in this role, please submit your CV
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Rotherham - Private Sector Housing - HHSRS Property InspectorLocation – S60 1AE£85ph – On going contract – 37 hours The Contractor will be allocated multiple inspection addresses and can work at any time from 8am to 10pm by appointment. Non appointment visits can only be attempted between 9am and 6pm.• Contractors will be required to act professionally; this includes the way they dress, which must be smart and not display any advertising or slogans. They must act with curtesy to clients and colleagues.• Contractors will be expected manage their own health and safety whilst on site and traveling whilst undertaking any part of this contract. They must also cooperate with the council in its Health and Safety arrangements which will include logging on and off with a designated contact whilst working on site.• Depending on the quality of the inspection documentation the Contractor will be allocated as many inspection addresses as they can deliver. However, it is expected that allocated inspections will be completed or returned as in- accessible within 3 weeks of allocation.• Contractors will invoice monthly, and payments will be authorised following a successful Quality Assessment of the documentation.• The inspecting officer will remain responsible for communicating with landlords / tenants over any disputed inspections in the first instance. The inspecting officer will remain responsible to attend any tribunal hearing in response to any Notice they produce. A reasonable additional fee will agree where an officer is required to attend a tribunal.To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Homelessness Officer - Cheshire £25.00 - £30.00 per hour Contract - Full Time - 5 Days per week - 37 hours Duties/Responsibilitie
Assess, investigate and make homelessness decisions on cases against current legislation and case law so that they stand up to legal scrutiny.Keep comprehensive case notes and evidence to support the decision-making process and ensure these are updated on each contact.Communicate decisions, both verbally and in writing, to relevant parties to ensure they are understood and acted upon appropriately.Provide mediation and liaison with all parties who influence or have a stake in any individual’s homelessness, e.g. friends, GPs, hospitals to avert homelessness where possible.To ensure households are appropriately assessed for temporary and permanent accommodation to ensure appropriate accommodation is sourced, communication with partners is ongoing about case progress and a settled housing option is secured in an efficient and timely manner.Deliver basic debt and welfare benefits advice to clients to ensure the impacts of welfare reform are mitigated and affordable housing solutions are accessed.Assess households against local and national criteria to see if they are eligible for appropriate interventions, e.g. Prevention Fund, DGS, Mortgage Rescue.Provide a presence at local court hearings potentially defending customers who have been issued with possession proceedings.Organise and take part in case conferences with external partners to resolve housing issues. 10 Develop and share a comprehensive network of contacts in the statutory, voluntary and private sector and with all registered social landlords operating in the area.
Find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency....Read more...
Fire Officer
3 months contract – Inside IR35
Surrey
About the role
Minimum of 3 years of experience in fire safety management, with a focus on social housing or similar environments.
NEBOSH Fire Safety and or equivalent qualification.
Experience managing contractors and overseeing fire risk assessments.
Thorough understanding of fire safety regulations, codes, and standards.
Strong communication and interpersonal skills to effectively engage with residents and stakeholders.
Ability to work collaboratively with internal teams and external stakeholders.
Attention to detail and ability to prioritise tasks effectively.
If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk....Read more...
About The RoleWe have an exciting opportunity for a Tenancy Sustainment Officer to join our team in Doncaster.This is a key post contributing to the delivery of Saha’s housing services to its residents. Working within our corporate aims and objectives you will deliver a resident focused service.You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.You will ensure supported accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Saha’s residentsYou will work with our residents to increase their ability to sustain a tenancy when they leave our service.The shifts for this role are:0700-1500, 0900-1700, 1000-1800, 1300-21006 shifts on, 3 off. About The CandidateA Tenancy Sustainment Officer will instinctively share Saha’s delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.What we're looking for :
Demonstrable empathy with the client groupConfident and capable communicator with the ability to inspire, engage and challengeAbility to enable young people to sustain a tenancyGreat verbal, written and influencing skillsAbility to use a computer, e.g., Microsoft packages and capacity to successfully navigate support packages used by SahaAble to be flexible with working hours to accommodate a working rota in conjunction with the needs of the service and team membersWillingness to take part in outdoor/residential activity on occasionAbility to plan forward, prepare and deliver life skills sessions Proactive and self-motivated with a can do attitudeIn return for helping to transform lives, we’ll give you access to some great benefits. These include:
£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service (for permanent staff)26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your career
About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Saha is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role.Therefore, if you are interested, please submit your application as early as possible....Read more...
Home Ownership Officer Lewisham, London Temp – 3 Month Contract (Room for Extension) Hybrid (2 days per week in office), Full Time, 36 hours per week Immediate StartAre you ready to make a real impact on people's lives? The client is seeking a proactive and dedicated Home Ownership Officer to join our dynamic team.As a crucial member of the organisation, you will play a vital role in managing various Right to Buy (RTB) and home ownership functions within procedural and legislative deadlines.The client is dedicated to enhancing housing opportunities within the borough. With a focus on improving the lives of residents, they manage 19,000 homes and strive to create a better experience for all.Key Responsibilities:
Manage RTB and home ownership functions efficiently, ensuring compliance with procedures and legislation.
Demonstrate in-depth knowledge of RTB, collection, and service charge legislation, effectively communicating these principles to others.
Collaborate with leaseholders, providing support with applications and conducting consultations.
Cultivate positive relationships with Tenant and Residents' Associations, actively participating in meetings as required.
Address correspondence and complaints promptly, drafting responses to member inquiries.
Identify and assist vulnerable residents, directing them to appropriate support services.
Take swift action on safeguarding concerns, adhering to established procedures.
Investigate complex cases and collaborate with relevant departments and stakeholders for comprehensive responses.
Represent the organisation in legal proceedings, ensuring all paperwork is meticulously completed.
Stay abreast of relevant legislation and best practices related to the role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Accommodation Assessment & Lettings Officer (2 Positions) Lewisham, London Temporary Contract – 12 months Full-Time, 35 hours per Week Hybrid Working Available - 2 days a week in the office.We are currently seeking 2 dedicated Accommodation Assessment & Lettings Officers to join the team on a 12-month temporary contract. In this role, you will play a crucial part in the allocation of emergency temporary accommodation, setting up rent accounts, and discharging interim and full housing duty.Key Responsibilities:
Allocate emergency temporary accommodation in accordance with established procedures.
Set up rent accounts and ensure timely discharging of interim and full housing duty.
Work collaboratively within a team of officers, participating in a duty rota to meet service needs.
Serve as a primary point of contact for clients in emergency accommodation, ensuring appropriate offers of accommodation and prompt responses to queries.
Maintain a good understanding of the Homelessness Reduction Act 2017 and apply its provisions effectively.
Deliver a frontline service to vulnerable clients with empathy and professionalism.
Requirements:
Experience delivering frontline services to vulnerable clients is essential.
Familiarity with the Homelessness Reduction Act 2017 is required.
Ability to work effectively within a team and independently.
Excellent communication skills, both verbal and written.
Basic DBS clearance is necessary for this role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results clearly to all stakeholders. Strong communication and problem-solving skills are essential for collaborating with external partners and handling unique issues. Your role will also involve preparing detailed investigation packs for the Housing Ombudsman Service. You will be instrumental in maintaining our commitment to a customer-first approach.Key Duties and Responsibilities:
Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation.
Communicate findings and outcomes to customers and stakeholders clearly and concisely, constructing a strong oral and written case.
Collate information in response to Housing Ombudsman Service requests, ensuring submissions are of high quality and meet deadlines.
Liaise and develop working relationships with other departments and external stakeholders, including local councillors and contractors.
Assist with feedback to colleagues, managers, or teams on avoidable complaints and/or escalations.
Identify areas in systems, processes, policies, or training that may cause complaints or escalation and suggest improvements.
Support the collation of reports and governance contributions as required on complex and escalated complaints.
Periodically handle Stage 1 complaints to support team objectives and provide resource cover at peak times.
Requirements:
Excellent written communication skills with an ability to distil messages clearly and succinctly.
Customer-focused with a polite and empathetic telephone manner and a passion for excellent service.
Experience in handling complex complaints and customer feedback, with a capacity to analyse and evidence findings.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
