Housing Options Officer Temporary – 5 month contract (possibility to extend) Tiverton, Devon Full Time, 37 hours Per Week (flexible working hours, hybrid available)My client is looking for a Housing Options Officer to provide professional housing advice, manage housing waiting lists, and offer support to those facing homelessness. The team plays a vital role in ensuring access to affordable housing, adhering to the Housing Act and Homelessness legislation. Flexibility is key as you may be required to perform tasks not explicitly outlined in the job description, ensuring effective service delivery. Please note, an enhanced DBS is required for this role.Key Responsibilities: As a Housing Options Officer, you will:
Provide expert housing advice and support to individuals in need, ensuring a high level of service delivery.
Collaborate with colleagues and the Housing Options Manager to contribute to service development and improvement.
Maintain Devon Home Choice policy and procedures within a defined area of Mid Devon.
Conduct home visits and attend other venues to provide housing advice and assistance to the public.
Stay updated on legislation and case law related to housing duties.
Interview and assist individuals who are homeless or at risk of homelessness, guiding them on their housing options.
Make formal decisions on homeless applications and Devon Home Choice applicants.
Allocate temporary accommodation in accordance with legislation.
Maintain relationships with housing associations and other providers of affordable housing.
Support the Housing Options Manager in project work and research initiatives.
Requirements:
Strong commitment to customer service and professionalism.
Excellent communication and interpersonal skills.
Knowledge of housing legislation and case law.
Ability to make informed decisions and manage complex situations.
Willingness to undertake relevant training and development opportunities.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Sustainment Officer Ealing Hybrid (3 days in office) 12 Week Contract 35 Hours £20 p/h A local authority in West London are recruiting for a Housing Sustainment Officer to establish positive relationships with vulnerable tenants and ensure tenancy sustainability through tailored support and working closely with residents, Council services, and external agencies.The Role The key responsibilities of this Housing Sustainment Officer will be to:
Reduce legal action against tenants.
Establish positive tenant relationships.
Inform tenants about available services.
Maintain accurate tenant records.
Develop relationships with key services.
Identify housing solutions for tenants.
Implement urgent care strategies.
Provide quarterly reports.
The Candidate To be considered for this role, you will require excellent tenancy sustainment experience with a range of support needs, as well as the following skills and experience:
Ability to manage a small complex caseload.
Good report writing skills.
Ability to work under their initiative.
Apply now and make a positive impact in our community!The Contract This is a temporary Housing Sustainment Officer vacancy, on an initial 3 month contract. The working hours are 9:00 to 17:00, Monday to Friday on a hybrid working arrangement of at leas 3 days per week in the office.How to Apply To apply for this Housing Support Worker role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Benefits and Housing Needs Officer Hackney, London Temporary Full Time Hybrid/RemoteWe are seeking a dedicated and skilled Benefits and Housing Needs Officer to join our team in Hackney on a full-time temporary ongoing basis. The postholder will be a part of a team working on the Housing Benefits Accuracy Initiative, and will be processing all types of Housing Benefit and Council Tax Reduction claims. This role offers hybrid/ remote working.Requirements
Previous experience working in a similar role, as a Housing Needs Officer, Housing Benefits Assessor, or similar
Previous experience of processing all types of Housing Benefit/ Council Tax Reduction claims
Previous experience using Capita Academy Benefits system
Knowledge of housing legislation, policies, and procedure
Understanding of legislature surrounding Housing Benefit
Excellent communication skills, both verbal and written
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
Process accurate and timely payment of Housing Benefits and Council Tax Reduction to all those in the borough that are entitled to financial support to pay their rent and Council Tax in line with legislation
Prevent homelessness by providing housing advice to members of the public
Assessment of homelessness applications and reviews ensuring temporary accommodation is provided where appropriate
Liaise with external partners, including local authorities, housing associations, support agencies, and benefits providers
Provide Housing Advice: Offer accurate and up-to-date advice on housing options and to all, including the public, tenants, licensees, and landlords
Represent the company in Court where necessary
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Brent, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team in Brent on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Hounslow, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Hounslow on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Lambeth/Southwark, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Lambeth on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Hackney, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Hackney on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Tenancy Management and Resettlement Officer, Lewisham 35 Hours Per Week -hybrid working model, requiring the officer to be present in the office a minimum of 2 days a week Temp - 10 month contractWe are seeking a dedicated Tenancy Management and Resettlement Officer. This role is primarily based at Laurence House, SE6, with occasional travel outside the borough for property visits and other duties. The successful candidate will play a vital role in providing support to sustain tenancies in the private rented sector, ensuring safe and secure housing for our customers while meeting both local and corporate objectives. Key Responsibilities:
Work within the private sector to increase the supply of good quality accommodation for households in housing need.
Conduct property inspections to assess suitability for households in need.
Assess prospective customers' suitability for private rented accommodation, including reviewing housing history and financial situations.
Provide expert advice and guidance to prospective customers during viewings.
Ensure all procured accommodation meets required standards and regulations.
Act as a mediator between landlords and tenants to resolve issues and sustain tenancies.
Facilitate tenancy sign-ups and provide settlement support to customers.
Maintain up-to-date knowledge of local and national housing policies and legislation.
Maintain accurate records of properties, landlords, and relevant information.
Requirements
Excellent understanding of the private rented sector and housing contracts.
Knowledge of welfare reform and its implications on the private rented sector.
Understanding of housing and homelessness issues.
Familiarity with private sector housing law and health and safety regulations.
Knowledge of services provided by the Council for households in housing needs
Experience working with landlords, letting agents, and accommodation suppliers.
Previous work with homeless or housing-in-need populations.
Demonstrated ability to provide excellent customer care.
Prior experience in achieving performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
.
Job Title: Customer Hub Officer – Revenue and Benefits
Location: Remote
Working hours: 15 hours per week
Assignment Duration: May – December
This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer Hub Officer specialising in Revenue and Benefits to join their team on a remote basis.
Key Responsibilities:
Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
Handle benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.
Requirements:
Prior experience in housing benefit processing and claim verification is required.
Proficiency in RB Live system and Northgate NEC system is required.
Strong attention to detail and ability to work with precision under strict deadlines.
Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Ability to work independently with minimal supervision.
Excellent communication skills and ability to collaborate effectively with team members.
If you are interested in the position of a Customer Hub Officer and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Neighbourhood Housing Officer
Location: Lambeth, LondonType: Temporary - 6 month contractHours: Full time, 35 hours a weekStart Date: 13/05/2024
Are you passionate about fostering vibrant and sustainable communities? Do you thrive on providing excellent customer service and support to tenants and leaseholders? If so, we have an exciting opportunity for you!
About the Role:
As a Neighbourhood Housing Officer, you will play a crucial role in delivering an integrated housing service to tenants and leasehold customers. Working closely with other teams, councillors, and Tenants & Residents Associations, you will contribute to the creation of sustainable tenancies within sustainable communities.
Key Responsibilities:
Provide proactive and customer-focused housing management services across a designated area.
Ensure the organisation fulfills its legal and contractual obligations to tenants and leaseholders.
Act as a regular and visible presence on estates, ensuring safety and maintenance standards are met.
Provide advice, information, and reports on any housing management matter.
Support the Neighbourhood Housing Team in delivering the Vulnerable Residents Offer.
Requirements:
Experience in housing management or a related field.
Strong customer service skills and a proactive approach to problem-solving.
Excellent communication and interpersonal skills.
Ability to work collaboratively with diverse teams and stakeholders.
Knowledge of relevant housing legislation and policies is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title: Supported Housing Officer (Housing Management Only) Job Type: Part-time, Temporary (30 hours per week) Duration: March 25th to June 7th (Interim), with possibility of Temp to Perm Location: West London Hours: 9am to 5pm (preferred), across 3 days (Mon, Tues, Thurs)About the Role: We are seeking a dedicated Supported Housing Officer to join our team on a part-time basis. This role is focused solely on housing management, with no care or support responsibilities. The successful candidate will oversee 29 units across 3 schemes in West London, catering to older people aged 55+.Key Responsibilities:
Conducting housing management tasks including rent collection, tenancy management, and dealing with housing-related queries.
Ensuring health and safety standards are met through regular checks and inspections.
Performing fire safety checks and adhering to relevant regulations.
Managing day-to-day operations across the schemes and liaising with tenants.
Requirements:
Previous experience in housing management is preferred, particularly within sheltered housing environments.
Enhanced DBS check is mandatory, with update service acceptance preferred.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Flexibility to work across 3 days (Mon, Tues, Thurs), with a preference for 9am to 5pm.
Must be willing to travel between schemes within a 2-mile radius (preferably a driver).
Additional Information:
Temp to perm opportunity for the right candidate.
Free parking available at some schemes; expenses covered for parking at others.
Public transport accessible.
Main base located in W9 Maidavale, with larger scheme across the road.
Application Process: If you meet the requirements and are interested in this position, please submit your CV and a covering letter outlining your relevant experience and suitability for the role. Applications will be reviewed on a rolling basis.....Read more...
Housing Options Officer Chagossian Response Team Temp, (3-6 Month Contract) Full Time – 37 Hours per Week Hybrid and Office Based - Office twice a weekAn exciting opportunity awaits for an experienced Housing Options Officer to join the Chagossian Response Team on a short-term contract basis. We are seeking individuals passionate about delivering quality customer-centered services in response to an emerging area of demand. You'll be required to deal with large case loads (+50), ideally you'll be able to use Civica (Abitras/ H clic). French speaking or French Creole speaking would be ideal. Key Responsibilities:
Delivering end-to-end housing options services, including processing homeless applications, providing advice, handling temporary accommodation placements, and discharging housing duty.
Providing comprehensive housing advice to prevent homelessness, enabling informed decisions and maximising housing utilisation across all tenures.
Implementing all aspects of statutory homelessness duties in accordance with relevant legislation and statutory duties.
Attendance at community drop-in events is a requirement of the role.
Requirements:
At least 5 years' experience in a busy local authority housing options field.
Excellent interviewing, negotiation, and written communication skills.
Ability to manage a caseload, meet deadlines, and work proactively to prevent homelessness.
Proficiency in standard IT packages and proven decision-making skills.
Detailed knowledge of relevant legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and Localism Act 2011.
Valid driving license with access to a reliable vehicle for work purposes with business insurance.
DBS standard check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Advice and Homeless Prevention Officer Hillingdon, London Temporary Full Time We are seeking a dedicated and skilled Housing Advice and Homeless Prevention Officer to join our team in Hillingdon on a full-time temporary ongoing basis, with an initial contract period of 4 months. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing solutions, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation and welfare benefits. This is a specialist role that works closely with homelessness, in compliance with the Council’s obligations under the Housing Act 1996. Requirements
Previous experience working in a similar role, within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Housing related qualification desirable
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Role Expectations
Build relationships with those at risk within the community, support them and offer realistic housing options advice to prevent homelessness
Develop, update review, and implement Personalised Housing Plans for customers
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Flexibility to work from home or multiple Council offices or partner offices, and ability to work collaboratively as part of a team
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Give continual advice to those in temporary accommodation, to ensure effective move on
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Homelessness Officer Macclesfield, Cheshire Temporary Full Time We are seeking a dedicated and skilled Homeless Officer to join a team based in Macclesfield on a full-time temporary ongoing basis. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing solutions, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation and welfare benefits. This is a specialist role that works closely with homelessness, in compliance with the Council’s obligations under the Housing Act 1996. Requirements
Previous experience working in a similar role, within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Housing related qualification desirable
Experience providing an effective service to members of the public
Role Expectations
Assess, investigate and make homelessness decisions on cases against current
legislation and case law so that they stand up to legal scrutiny
Keep comprehensive case notes and evidence to support the decision-making
process and ensure these are updated on each contact
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
Liaise with key internal and external partners
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Give continual advice to those in temporary accommodation, to ensure effective move on
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title – Housing Choices Administration Support Officer
Location – LE67
Contract – TEMP – Running til end of June
Hours – 36.25
Role summary –
This company is seeking a highly skilled and experienced Housing Choices Administration Support Officer to join their team. The successful candidate will be responsible for providing administrative support and customer service to this company's housing applicants. The ideal candidate must have excellent administrative skills, be computer literate, and comfortable dealing with customers over the phone. The successful candidate will be challenged with supporting this company during a busy time, as they manage the transfer of all their current housing applicants onto a new lettings system while implementing a new allocations policy.
Key Responsibilities:
Provide administrative support to this company's housing applicants.
Deal with customers over the phone
Work partly out of this company's customer service centre in Coalville
Manage the transfer of all current housing applicants onto a new letting system
Implement a new allocation policy
Requirements:
Excellent administrative skills
Computer literate
Comfortable dealing with customers over the phone
Ability to work partly out of this company's customer service centre in Coalville.
Ability to work remotely.
Experience in managing the transfer of data onto a new system.
Experience in implementing new policies.
Strong attention to detail
Ability to multitask and prioritise workload.
Excellent communication skills
Ability to work well under pressure.
A positive and proactive attitude
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Housing Officer Waltham Forest, London Temporary (2 month contract, room for extension) Full Time – 36 hour Per Week Immediate StartAs a Housing Officer in the Families and Homes Directorate, you'll play a vital role in supporting residents to comply with their tenancy agreements, fostering community engagement, and ensuring the quality of our housing services.Key Responsibilities:
Deliver Exceptional Service: Engage with customers and stakeholders to ensure effective use of our services while meeting organisational standards. Community visits.
Provide Expert Guidance: Offer advice and support on various housing issues, managing complex cases and resolving queries efficiently.
Build Strong Relationships: Develop partnerships with internal and external stakeholders, promoting positive feedback and sharing best practices.
Ensure Safety and Compliance: Adhere to health and safety regulations, safeguarding standards, and company policies at all times.
Customer Focus: Respond promptly to resident queries, visit homes to provide feedback, and promote resident participation in community initiatives.
Advocacy: Represent the organisation to residents and external agencies, advocating for their needs and promoting our services effectively.
Problem Solving: Identify and resolve housing issues, including anti-social behaviour cases, through effective communication and legal proceedings when necessary.
Requirements:
Previous experience in housing management, with a strong understanding of tenancy agreements and public sector issues/ Relevant professional qualification in housing management or related field.
Excellent verbal and written communication skills, with the ability to explain complex decisions clearly and persuasively.
High level of IT skills, including database management and software applications for effective reporting and correspondence.
Proactive approach to problem-solving, ability to prioritize tasks, and manage workload efficiently.
Dedication to providing exceptional customer service, with a focus on customer satisfaction and involvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Tenancy and Estate Management Officer Charnwood, Leicestershire Temporary Full TimeWe are seeking a dedicated and skilled Tenancy and Estate Management Officer to join a team in Charnwood on a full-time temporary ongoing basis. The Tenancy and Estate Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Ensure that customers remain at the heart of all services, delivering an excellent and responsive service to tenants and stakeholders alike
Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment
Actively engage with customers and stakeholders, promoting customer involvement and conducting estate walkabouts to address community needs and aspirations
Take ownership of the tenancy and estate management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy
Participate in reviews of tenancy and estate management strategies, policies, and procedures, contributing to the development and implementation of team objectives
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Assistant Director of Legal (Monitoring Officer)
An exciting opportunity has arisen for an experienced Assistant Director of Legal (Monitoring Officer) to join a local authority, based in Lincolnshire, for a period of 4-6 months. This hybrid business model requires a candidate with monitoring officer experience, who can ensure that the council meets its legal and statutory obligations as set out in the Localism Act 2011, Local Government & Housing Act 1989, as amended by Local Government Act 2000.
ROLE: Assistant Director of Legal
RATE: £70-£90ph
LOCATION: Lincolnshire (hybrid)
CONTRACT: 4 to 6 months
Key Responsibilities
Discharging the Monitoring Officer functions set out in the Localism Act 2011, the Local Government Act 2000, the Local Government and Housing Act 1989 and elsewhere.
Providing high quality legal advice to the Council, Chief Officers and Elected Members to underpin effective decision making, meet statutory requirements and ensure good general practice.
Leading the effective planning, organisation, delivery and continuous improvement and efficiency of all related services, resources and allocated budgets, through service delivery, efficiency and improvement plans as required.
Key Requirements
Monitoring Officer experience is essential.
Experience of providing high quality legal advice to the Council, Chief Officers and Elected Members.
Experience of overseeing a wide range of sensitive and high-profile cases including new initiatives, policy development, major projects, constitutional issues, standards, ethics, corporate governance, corporate legal issues and other complex administrative areas of public law.
Benefits
Weekly pay
Hybrid working
Flexible hours
If this Assistant Legal Director vacancy sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on 01772208969 , or email Hugh.Barnes@servicecare.org.uk.
We also welcome referrals for this position, where a successful recommendation would be worth £250.....Read more...
Job Title: Technical Support Officer (Admin and Clerical) Salary: £15.00 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: GU2 Start Date: ASAP Work Pattern: Mon – Fri | 09:00am – 17:30pm Are you passionate about contributing to a team that ensures the highest standards of housing maintenance and compliance? We're seeking a dedicated Technical Support Officer to join our client’s Housing Maintenance Team within their Technical Services department. This role offers an exceptional opportunity to be at the heart of our mission to maintain and enhance our housing services, ensuring safety and compliance across all aspects of housing management.Key Duties and Responsibilities:
Provide specialist administrative support, effectively managing repair inquiries, and ensuring resolution in collaboration with various internal teams.
Support contract administration, including property data management for cyclical decoration and repair contracts.
Offer comprehensive administrative support to Building Maintenance staff, ensuring effective performance tracking, database management, and order processing.
Assist in managing void properties, ensuring efficient turnover and adherence to KPIs.
Handle compliance inspection reviews, liaising with contractors to maintain gas safety and address urgent repairs.
Participate in meetings, manage data for disrepair claims, and maintain accurate records for compliance certificates.
Requirements:
Extensive experience in support roles within technical or property management fields.
Proven ability to understand and apply relevant legislation and regulations.
Strong ICT skills and proficiency in housing management/ordering systems.
Excellent analytical, problem-solving, and organizational skills.
Ability to communicate effectively across different service areas and teams.
Detail-oriented with a strong focus on accuracy and professionalism.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Council Tax Officer / Revenues & Benefits Officer Lewisham, London Temporary (6 Month Contract – Possibility to Extend) Hours Per Week: 35.00 (Hybrid Role, 40% office-based)We are seeking a dynamic and experienced Council Tax Officer / Revenues & Benefits Officer to join our team. This role is essential in ensuring the smooth operation of council tax administration, encompassing billing, discounts & exemptions, and recovery processes.Key Requirements:
Recent experience in a revenues environment, with a focus on call centre operations.
Minimum of 2 years recent experience specifically in Council Tax administration.
Familiarity with Enterprise and Academy systems is highly desirable.
Exceptional communication skills, both verbal and written, to effectively engage with diverse stakeholders.
Flexibility is crucial, with the ability to adapt to various tasks and responsibilities.
Proven ability to handle challenging customers in a call centre environment.
Key Responsibilities:
Demonstrate a commitment to delivering excellent customer service in a customer-focused environment.
Organise workload efficiently to meet targets and deadlines, both independently and as part of a team.
Maintain detailed knowledge of housing & council tax benefit legislation to ensure compliance.
Process housing benefit claims accurately and efficiently, adhering to relevant regulations.
Exhibit self-motivation, flexibility, and resourcefulness in fulfilling job duties.
Uphold trustworthiness and reliability in all aspects of the role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk ....Read more...
Temporary Accommodation Placement Officer Waltham Forest 3 Month Contract 35 Hours p/w An East London Borough Council is recruiting for an experienced Temporary Accommodation Placement Officer to ensure their residents are being placed in relevant temporary accommodation and receiving an excellent service once placed.The Role The key focus of the Temporary Accommodation Placement Officer role is provide an excellent temporary accommodation service to residents. This will include the following tasks and responsibilities:
Allocation and management: Allocating various types of temporary accommodation units, including emergency accommodation, ensuring efficient and economical use of available accommodation.
Minimisation of inappropriate use: Minimising the inappropriate use of shared accommodation for families with children and ensuring effective tracking, monitoring, and transitioning of clients out of temporary accommodation where appropriate.
Property standards: Conducting visits to temporary accommodation establishments to ensure property standards are maintained, verifying occupancy, and promptly addressing breaches of licence or any issues of disrepair.
Liaison and management: Effectively liaising with emergency accommodation providers and out-of-hours services, managing day-to-day relationships, providing advice, and monitoring performance for the most effective use of temporary accommodation stock.
Reporting and data management: Providing timely and accurate management information, data, and detailed reports to assist with monitoring and supplying the temporary accommodation portfolio.
Collaboration: Liaising and working closely with other peer groups across housing and other directorates to promote a joined-up approach in the operational deployment of services related to temporary accommodation management and move-on initiatives.
The Candidate To be considered for this Temporary Accommodation Placement Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Placement Officer role, working 35 hours per week. The contract is for an initial 6 months.Referral Bonus If this Temporary Accommodation Placement Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Placement Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Placement Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Collections Officer Lambeth, London Full Time – Hybrid/Remote Temporary We are currently searching for a prospective Collections Officer to join a team based in Lambeth, on a full time basis on temporary ongoing basis. The Collections Officer will play a crucial role in ensuring the collection of service charges, managing a diverse portfolio of accounts, and will be responsible for the collection of both current and former housing related debt. This role offers hybrid/remote working with 1 day a week based in office and 4 days working from home. Requirements
Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
Knowledge of IT processes, including Word and Excel
Familiarity with the law concerning service charges and the statutory legal basis of landlord and tenant relationships
Understanding of service charge account administration principles
Ability to work towards and meet financial targets set by management
Excellent communication and interpersonal skills
Experience working in arrears reduction and monitoring
Approachable and friendly nature
Role Expectations
Manage a large portfolio of service charge accounts, ensuring payments are kept up to date
Issue letters and statements to account holders as necessary
Authorize and monitor payment plans, ensuring compliance
Liaise with other teams to resolve customers' service charge queries efficiently
Recommend legal action in cases of non-payment
Responsible for the collection of housing related debt (current and former)
Work alongside key partners, internal and external
Manage a complex caseload and initiate legal action for debt recovery
Work as part of a team to achieve targets and maximise the company’s income
Flexible working hours, including evenings and one weekend per month
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Allocations Officer - West Northamptonshire Contract - Full Time - 5 Days per week - 37 hours Duties/Responsibilities
To deliver an efficient and professional allocations service, ensuring the council’s Housing Register, allocation of accommodation within the own stock and nominations to partner registered provider vacancies are administered in accordance with Housing Allocation Scheme (policy), service procedures, national code of guidance and housing legislation (Part 6 of the Housing Act).To provide comprehensive housing advice and information to households in housing need in order to ensure their housing needs are met via the appropriate intervention.To process complex and detailed correspondence and telephone enquiries in relation to housing allocations applications, including who can join the Housing Register, the banding scheme and what priority a customer may be awarded under the scheme and the provision of realistic advice on the availability of social housing and a customer’s housing optionsProcess applications where there is a medical need and assess the applicant’s basic medical condition in relation to their housing circumstances. Make decisions on the level of priority that should be awarded to the applicant and the type of property to best suit their needs. In particularly complex situations, make an appropriate referral to the specialist medical advisor for guidance and advice to inform decision-making.Ensure all administrative records are updated promptly in accordance with the approved policy and procedures including annual reviews of housing applications and changes of circumstances of applicants
To find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency ....Read more...
