Travel to client sites in the UK to troubleshoot, configure, and implement various IT solutions and services.
Diagnose and resolve hardware issues, liaising with third-party vendors to ensure solutions.
Troubleshoot, diagnose, and fix Microsoft technologies (both cloud and on-premises) as well as third-party applications and systems.
Work closely with senior engineers to resolve complex issues and assist with project rollouts.
Be flexible with working hours to support clients across different time zones, including participation in an on-call rota.
Take a proactive approach to improving services and systems, identifying ways to deliver outstanding client support.
Support clients in maximizing system use by providing relevant training as needed.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:My client is London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure.
My client expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills....Read more...
Calling businesses to discuss their radio communication needs.
Managing the sales cycle from initial call through to closing the sale.
Pursuing quotations and opportunities.
Ongoing account management of Key Accounts.
Researching and identifying potential new clients and building a database of leads and contacts.
Booking demos and appointments for site visits.
Account management.
Answering incoming sales calls as needed.
Logging all sales jobs and appointments on the company database.
Updating of opportunities and quotations log.
Assistance with follow-up from marketing campaigns.
Promotion of Apex on third party portals – I.E LinkedIn, supplier purchasing portals.
Training:
A fully work-based programme undertaking Level 4 Sales Executive Apprenticeship Standard qualification over 18 months.
You will receive support from your employer mentor throughout as well as your training provider who will come out on-site to deliver your apprenticeship qualification.
Training Outcome:
Progression into a full-time role upon completion of the apprenticeship is available for the right candidate.
Employer Description:Apex was established in 1990 in Newcastle upon Tyne. In 2015 we opened offices in Cardiff to cater for ever-expanding business needs in Wales and the South of England. In 2018 we opened an office in Teesside to deal with expanding business in the area. Apex provides Two Way Radio communications solutions across the whole business spectrum, and in the fast-moving world of today's business, Two Way Radio communications play a crucial role in the safety and welfare of people. Safety is essential to us at Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care to our customers, Apex is dedicated to providing technical support, rapid response repairs and top quality service which is accredited by our European ISO 9001:2008 quality standard.Working Hours :Monday to Friday, between 9am - 5pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Organisation skills,Team working....Read more...
Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems
Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs
Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota)
Be proactive. You should always look for opportunities to improve what we do, improve customers' IT systems, and find smarter ways to deliver excellent service
Maximise and promote system utilisation by all users, providing relevant training where necessary
Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagram
Provide excellent service for all customers and be willing to go the extra mile
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
Functional Skills in maths and English, if required
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:We are a London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of your IT infrastructure. Our expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Excellent written and verbal,Adaptable and flexible,Liaising - external suppliers,Enthusiastic and positive,Troubleshooting and diagnosing....Read more...
Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems
Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs
Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota)
Be proactive. You should always look for opportunities to improve what we do, improve customers' IT systems, and find smarter ways to deliver excellent service
Maximise and promote system utilisation by all users, providing relevant training where necessary
Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagram
Provide excellent service for all customers and be willing to go the extra mile
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
Functional Skills in maths and English, if required
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:We are a London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of your IT infrastructure. Our expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Excellent written and verbal,Adaptable and flexible,Liaising - external suppliers,Enthusiastic and positive,Troubleshooting and diagnosing....Read more...
Manage a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise
Liaise with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility
Ensure all claims are reserved wherever possible, within the company guidelines.
Developing and maintaining strong relationships with Underwriters, Actuaries and other internal departments as required.
Provide guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements.
Effective diary management of all claims through use of a diary system.
Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy.
Prepare for and present large claim activity to the Management / Leadership team.
Assist Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write.
Manage all Litigated cases effectively and within company practices and expectations.
Manage static and inactive claims across the wider team as required.
Analyse data sets to expose outliers and anomalies as part of the performance management regime while adhering to company data protection guidelines
Training:Training will take place virtually with our training provider, Davies Group, using their approved training platform. You will have regular update meetings with your Skills Coach and will be supported the Early Careers Team and the wider AXA XL Claims team. You'll be working towards a level 3 Insurance practitioner apprenticeship standard, including Functional Skills in English and maths if required.Training Outcome:We hope that you will wish to continue advancing your skills and we are keen to progress successful L3 apprentices onto the L6 Insurance Professional apprenticeship to complete their ACII qualification.Employer Description:AXA XL, the property & casualty and specialty risk division of AXA, provides insurance and risk management products and services for mid-sized companies through to large multinationals, and reinsurance solutions to insurance companies globally. We partner with those who move the world forward.Working Hours :Monday - Friday, 9am - 5pm. 1 hour lunch break.
Study time will be incorporated into the working week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Manage a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise
Liaise with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility
Ensure all claims are reserved wherever possible, within the company guidelines
Developing and maintaining strong relationships with Underwriters, Actuaries and other internal departments as required
Provide guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements
Effective diary management of all claims through use of a diary system
Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy
Prepare for and present large claim activity to the Management / Leadership team
Assist Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write
Manage all Litigated cases effectively and within company practices and expectations
Manage static and inactive claims across the wider team as required
Analyse data sets to expose outliers and anomalies as part of the performance management regime while adhering to company data protection guidelines
Training:
Training will take place virtually with our training provider, Davies Group, using their approved training platform
You will have regular update meetings with your Skills Coach and will be supported the Early Careers Team and the wider AXA XL Claims team
You'll be working towards a level 3 Insurance practitioner apprenticeship standard, including Functional Skills in English and maths if required
Training Outcome:
We hope that you will wish to continue advancing your skills and we are keen to progress successful Level 3 apprentices onto the Level 6 Insurance Professional apprenticeship to complete their ACII qualification
Employer Description:AXA XL, the property & casualty and specialty risk division of AXA, provides insurance and risk management products and services for mid-sized companies through to large multinationals, and reinsurance solutions to insurance companies globally. We partner with those who move the world forward.Working Hours :Monday - Friday, 9.00am - 5.00pm. 1 hour lunch break.
Study time will be incorporated into the working week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
To provide assistance to the End User Device Engineers delivering technical and user supportTraining will involve working under the supervision of an engineer as directed by the EUC Service Support Manager/Team Leader in the build and commissioning of new and used equipment (workstations, laptops, i Devices, printers). Training will also include the patching of network equipment
To adhere to departmental policies regarding hardware and software inventory, equipment disposal and loan of IT equipment.
Main Duties
Provide technical and user support of existing hardware, software and operating systems in a timely and efficient manner, with support from the EUD engineer and in accordance with the procedures and standards of the department
To ensure users of IT systems & Information adhere to Organisational Policies and procedures, give guidance to users and contribute to these procedures
To advise customers on IT systems
To prioritise tickets logged by the Service Desk team and to resolve incidents and service requests in line with the Service Level Agreements with support from the EUD engineers
Ability to liaise with customers and third-party companies in a professional manner
Responsibilities of the Post Holder
Policy/service development
To contribute to the effective delivery of the Service Delivery function
To gain an understanding of how the department functions by assisting engineers as required whilst gaining knowledge and experience and by undertaking training in the following: - Moving and Handling
Research & Development - Aid in the testing of all new hardware configurations of desktop PCs and new printers, before these are put into use by customers. Pre-tests the latest releases of standard desktop software packages.Training:You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road campus (NG18). This attendance is required during term time only.Training Outcome:Although this role is offered on an initial 22 month fixed term contract there are many opportunities for qualified IT Technicians within the NHS both locally and nationally. This level 3 apprenticeship will give you the entry requirements for further study at university level either through apprenticeships or full time study courses.Employer Description:Nottinghamshire Health Informatics Service (NHIS) are an Information Management & Technology (IM&T) service provider. We supply digital services including Infrastructure Management, Cyber Security, a full range of 1st, 2nd & 3rd Line Technical Support Services, along with Professional and Transformation services including Project Management & Training teams. NHIS are a shared service hosted by Sherwood Forest Hospitals NHS Foundation Trust (SFHFT) supporting Health and Care organisations across the Nottingham and Nottinghamshire Integrated Care System (ICS). We work collaboratively with our partner & customer organisations to help deliver their digital & transformational initiatives & strategies, providing expertise and knowledge gained through years of experience. We provide support to over 13,000 users at nearly 800 sites with around 150 internal dedicated staff. Our main aim is to help improve health and care services for citizens by working with organisations to improve the digital experience for the Health and Care workforce and for our local population, ultimately providing a data rich ICS with a focus on the sharing of information and interoperability.Working Hours :Monday-Friday 8.30am-4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
