Working within a busy friendly reception team to complete daily administrative tasks and booking appointments
Care navigating patients on the telephone and face to face
Working with multiple IT systems
Processing repeat prescriptions
Working alongside health care professionals
Training Outcome:Potential future opportunities may be available upon completion of course.
Receptionist/administrator/medical secretary teams.Employer Description:Thorneloe Lodge Surgery is a GP Practice in Worcester with a growing patient list size of 11,900.
The team consists of GP's, Physician Associate, Clinical Pharmacist, Nurses, Receptionists, Administrators & a supportive Management team.Working Hours :Shift work between the hours of 08:00 - 18:30 Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Administration tasks such as photocopying and scanning of important documents
Dealing with clients on the telephone and face to face
Undertaking various tasks involved in the running of an office environment
Training:
Regular training will take place on site and online
Employee will have one study day off per week to concentrate on their apprenticeship tasks
Training Outcome:
Legal Role in the office - ie Legal Secretary/Paralegal/Solicitor Apprentice
Employer Description:The employer provides Legal Advice to clients in most areas of Law. We aim to service clients to the highest standard whilst ensuring being professional at all times.Working Hours :Monday to Friday - 8.45am to 5.15pm - one hour for lunch
Study day off - every Tuesday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to:
Greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers
Training:Business Administrator Level 3 Apprenticeship Standard:
Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment
End point assessment:
No day release to college, all training to be completed within the workplace
Training Outcome:
Varied positions within the GP surgery, reception and admin, computer skills and medical terminology to progress to medical secretary
Employer Description:We offer NHS primary care services in a purpose built multi occupancy GP practice based in the centre of Dudley with approximately 8500 patients. We work in a federation model to ensure duties are carried out for 2 practices within the same location, we have a shared resource of staff including Receptionist, Nurses, HCA, Admin, Secretaries and Management.
Our opening hours are Monday to Friday (Excluding bank holidays) 08.00am to 6.30pmWorking Hours :Varied shift pattern, opening hours Monday - Friday, 8.00am - 6.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistant to the practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Filing post in medical records
Scan/photocopy documents as requested
Processing Online consultation requests (AMGP)
Monitoring and processing the practice email
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Process patient requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests
Training:
Level 2 Customer Service Practitioner Apprenticeship standard
Training Outcome:
The candidate has the potential to continue building skills and continue to business administration qualification that would open doors to becoming experienced administrators withing the org including secretarial positions.
The right candidate has the potential to progress to leadership roles such as reception/admin supervisor- operational manager or practice manager.
Employer Description:Pemberton Surgery is a busy general practice with a patient population of 10,100 patients.
We are situated in a purpose-built health centre which is shared by 2 GP practices, community clinic and a dentist.
The practice team comprises of 4 GP partners, 1 salaried GP, 2 ANPs, 3 practice nurses, 1 HCA, Practice manager, Operations manager, Administration co-ordinator, Reception supervisor, part time Secretary and 11 admin/receptionist.
We are a very friendly, hardworking and supportive team who deals with the ever-changing face of general practice effectively.
We are active members of our Primary Care Network and are members of a GP federation.Working Hours :Monday to Friday
7.5 hours per day/ 37.5 hours per week – to work between the hours of 8am and 6.30 pm.
Half an hour paid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Effective time management....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
The post holder will be required to assist in the provision of an efficient reception team. Full apprenticeship and role training will be provided for this exciting new position in this patient-focused practice.
Duties Include:
Providing great care and customer service to our patients
Phone and face to face interactions
You will need a sensible attitude, as you will have access to sensitive and confidential information
You will be booking appointments
Managing patient requests
Updating records and notes
Supporting the practice teams in delivering excellent care
You will be part of the medical reception team and will be trained to:
Talking to patients, care navigating and booking appointments
Accessing and updating medical records
Managing prescription enquiry’s
Filing and carrying out administrative tasks
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.Training:As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time (minimum 6 hours weekly) will be dedicated towards training and learning new skills.
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions.
All evidence will be logged to your electronic portfolio.Training Outcome:
General practice has many avenues to explore; a good grounding in a medical/GP admin team can take you into the administrative world of healthcare or into the clinical world
Progression can be into NHS management, coding, medical secretary roles, summarising, contract management, healthcare or clinical. The opportunities for someone who wishes to develop and learn are endless
Employer Description:You can contact the surgery online to tell us about your non emergency medical problem or ask an admin question. You can ask for help from anywhere within the UK, and with any device. Using Online Consultations allows us to quickly and safely decide on the best way to help you, your child, or an adult in your care.Working Hours :The Practice is open between the hours of Monday - Friday between 8.00am - 6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Enthusiasm,Confidentiality,Well presented....Read more...
