Provide general administrative support to the team
Manage incoming calls, emails, and enquiries professionally
Maintain accurate records, databases, and client information
Assist with property documentation, reports, and investment packs
Support marketing activities (e.g., updating property listings, CRM systems)
Coordinate meetings, appointments, and diaries
Prepare correspondence, letters, and internal documents
Assist with financial admin tasks such as invoices and tracking payments
Ensure compliance with company procedures and confidentiality standards
Training:Business Administrator Level 3.Training Outcome:After completing a Business Administrator Apprenticeship, there are a variety of progression opportunities available depending on your interests and career goals.
You may progress into roles such as:
Business Administrator
Office Administrator
Administrative Assistant
Executive Assistant (EA)
Office Manager
Operations Administrator
Customer Service Administrator
HR Administrator
Finance Administrator
Project Support Administrator
As you gain experience, you could progress into more senior positions, including:
Senior Administrator
Office Manager
Operations Manager
HR Officer
Project Coordinator
Business Support Manager
You may also choose to continue your learning through a higher-level apprenticeship, such as a Level 4 Associate Project Manager, Level 4 Business Analyst, or Level 4 Operations Manager apprenticeship.
The skills gained during a Business Administrator apprenticeship, including communication, organisation, IT, teamwork, problem-solving, and professional conduct, are highly transferable and can open doors to careers across many different industries.Employer Description:Unity Investment Group Limited is a Merseyside-based real estate and financial investment company. Founded in 2019, the firm operates as a real estate agency and bespoke accommodation provider. It offers property investment opportunities alongside specialised housing solutions for vulnerable populations and local authorities in the North West.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Role Summary:
The Data Technician Apprentice supports Ginger Nut Training by collecting, validating, preparing, and presenting operational data to support quality assurance, compliance, learner progress, and employer reporting. Working within the Delivery Support Team, the role helps ensure data is accurate, timely and useful for decision‑making, while completing the Level 3 Data Technician apprenticeship.
This role may particularly suit someone who enjoys spotting patterns, solving problems, organising information and working with data.
Most work will be managed through clearly defined tasks, project plans and reporting schedules, with support available when priorities change.
Key Responsibilities - without limitation, this role may include the following duties:
Data Collection & Validation:
Support the collection and validation of learner, employer and operational data
Assist with checking and improving data accuracy across systems (e.g. learner records, reviews, OTJ evidence)
Identify missing, inconsistent or incorrect data and flag issues to the appropriate team
Reporting & Dashboards:
Support the creation of regular learner and employer data reports (e.g. progress reports, engagement summaries)
Maintain and update dashboards and trackers used by Admin, Quality and Engagement teams
Assist with preparing data for management reports, SAR/QIP evidence and audit activity
Preparing reports for clients
Analysing data to identify patterns as well as using spreadsheets/Power BI for data visualisation to present data.
Funding, Quality & Compliance Support:
Support the Funding & ILR team with data checks linked to ILR submissions and PDSAT reviews (under supervision)
Assist with preparing evidence and datasets for quality reviews, audits and inspections
Help maintain clear data records to support audit readiness and compliance assurance
Systems & Digital Tools:
Use internal systems and digital tools (e.g. MIS, spreadsheets, CRM system and Learning ePortfolio platform)
Support data organisation, version control and secure storage in line with data protection requirements
Learn to produce data visualisations, charts and summaries to support decision‑making
Cross‑Team Support:
Work collaboratively with Administration, Quality, Funding and Client Engagement Teams
Respond professionally to internal data requests within agreed timescales
Participate in team meetings and contribute to continuous improvement discussions
Support the maintenance and accuracy of contact and engagement data used for B2B employer newsletters and learner communications, ensuring mailing lists are up to date, segmented correctly and compliant with data protection requirements
Support back-office coordination activities, including learner administration, pipeline tracking, and webinar or meeting scheduling
Training Outcome:
Progression into permanent roles will be reviewed at approximately the 12‑month stage, subject to performance and business needs
Where a permanent role is not available, Ginger Nut Training will provide support with job searching and applications, interview preparation & career guidance and progression support
Employer Description:Ginger Nut Training is an independent training provider of apprenticeships and trains people at businesses across the country at companies like The Department for Education, The National Theatre, Amex, Amazon, Colchester Hospital, Essex County Council and more.
We welcome applications from neurodivergent candidates, including autistic people, those with ADHD, dyslexia, dyspraxia and other neurological differences. We can provide reasonable adjustments throughout the recruitment process, including interview questions in advance, additional processing time and alternative ways of demonstrating skills.Working Hours :Monday - Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Logical,Team working,Creative,Initiative,Flexible and adaptable....Read more...
As a Trainee People and Learning Coordinator, you will support the delivery of high‑quality employee development initiatives, while also gaining exposure across the wider People and Talent Acquisition teams. The role combines hands‑on experience with structured learning as you work towards a Level 3 CIPD Apprenticeship.
The successful candidate will be required to work from both our Brentwood (Essex) and London office.
Support L&D systems by helping maintain training platforms and keeping the Learning Management System up to date
Help maintain the People Development inboxes by monitoring shared mailboxes, triaging queries, and escalating where needed
Support the coordination of professional qualifications, including liaising with external providers, managing bookings and enrolment forms, and maintaining accurate trackers to monitor learner progress, deadlines, and key milestones
Help coordinate training programmes by supporting scheduling, invitations, attendance tracking, and basic logistics
Assist with training logistics such as booking rooms, preparing materials, and ensuring resources are ready for sessions
Liaise with external providers to confirm bookings, share attendance lists, and support smooth delivery
Assist with training needs activity by gathering data, running simple reports, and supporting the People Development Team with admin tasks
Collect learner feedback and help summarise themes to support continuous improvement
Assist with welcome events by helping prepare materials and supporting at new employee welcome days
Support induction activities and assessment centresSupport with preparation for formal HR meetings and note taking where required
Advise and promote best practices on company processes, procedures, policies and respond to day-to-day queries from employees
Support talent and pay review cycles and assist the People team with coordination and documentation during peak periods
Assist with employee engagement activities such as surveys, events, or wellbeing initiatives
Support recruitment administration by helping schedule interviews, prepare candidate packs, and update applicant tracking systems when required
Training:
You will be working towards the Level 3 HR Support Apprenticeship which is delivered virtually and attending weekly online live teaching sessions with the training provider
Training Outcome:
On successful completion of your apprenticeship, you will earn a Level 3 CIPD qualification and further progression in the HR Team
Employer Description:At FRP, we are a leading national business advisory firm based in the UK. With over 950 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory and Real Estate Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value.
Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals.Working Hours :Monday to Friday 9:00am to 5:30pm, with a 1-hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
An excellent opportunity has arisen for an Administrator / Receptionist to join support services department at a well-established professional services firm, with a strong reputation for delivering expert advice across a broad range of sectors.
As an Administrator / Receptionist, you will be handling daily mailroom activities, including preparing outgoing post and completing deliveries and collections.
This role offers competitive salary and benefits. This role may require travel to another office location to provide planned cover during annual leave or staff absence.
They would also consider candidates from other professional office environments and with Legal Secretary or Legal Assistant experience.
You will be responsible for:
* Receiving, sorting and distributing incoming mail, including internal correspondence.
* Collecting and processing post throughout the day in line with office procedures.
* Carrying out internal courier and messenger duties across the office.
* Producing copies and scanning documentation as required.
* Providing professional reception and switchboard support, welcoming visitors and managing telephone enquiries.
* Organising and scheduling meeting rooms, ensuring they are prepared for use.
* Assisting with the administration, storage and retrieval of archived files and legal documentation through external records management providers.
* Supporting the wider office with additional administrative and operational tasks as requested by management.
What we are looking for:
* Previously worked as an Administrator, Receptionist, Office Administrator, Administrative Assistant, Legal Administrator, Legal secretary, legal assistant, Medical receptionist, Medical Secretary, Admin, Administration Assistant, Front of House Assistant or in a similar role.
* Experience working in an office environment, preferably a law firm.
* Confident IT skills, including the ability to use office systems, intranet resources and online databases.
* Strong attention to detail with the ability to prioritise a varied workload and manage multiple tasks effectively
Apply today to be considered for this fantastic opportunity to join a successful organisation in a varied and rewarding Front of House Assistant position.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Stock Control- To maintain accurate stock levels via regular stock checks, material kitting, material receipts and material transfers
Works order processing- Processing works order documentation packs in timely and efficient manner
Purchase order processing- Processing purchase orders utilising managed, consignment and standard purchases
Progressing- Daily progressing of orders in line with customer requirements
Office Administration- Scanning of documents and material test certificates and other office related admin
Customer Service- Contribute to efficient customer service
N.B this list is not exhaustive. The job holder is required to carry out reasonable tasks within the level of skill and ability. Training:Training will be delivered face to face at Whyy? Change who are based at New York Stadium, Rotherham.
The sessions will be bi-weekly in a small group with Business Administration knowledge and skills developed over 4 structured modules.Training Outcome:
Role in AESSEAL dependant upon business needs and individual development path upon successful completion of Business Administration Apprenticeship
Employer Description:AESSEAL® is part of the AES Engineering Ltd Group, a global engineering and reliability company with sales exceeding £280 million. We specialise in the design and manufacture of mechanical seals and seal support systems. Our innovative products are designed to minimise environmental impact, helping to combat climate change. At AESSEAL®, we take pride not only in our exceptional business reputation but also in our commitment to exceeding social responsibilities. We have a strong track record of developing talent within the organisation, providing apprentices and employees with opportunities to grow, take on additional responsibilities, and advance into management roles. View our day in the life videos: We actively encourage employee involvement in impactful initiatives, such as collaborating with schools to inspire the next generation of engineers and entrepreneurs, sponsoring GUTS events, and achieving global Net Zero. AESSEAL® is also a recipient of 15 Queen’s Awards and 1 King’s Award, plus numerous ISO certifications. The business has a track record of achieving year-on-year sales and profit growth and has invested millions of pounds in facilities and machinery which contribute to making AESSEAL® a unique place to workWorking Hours :Monday to Friday
9.00am to 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Prioritisation skills,Time management skills,Accuracy....Read more...
Prepare wine lots for auction, including photography, cataloguing and accurate descriptions
Receive, organise and store consignments within the cellar
Prepare sold lots for customer collection and delivery
Arrange and support the storage, handling and distribution of wine before and after auction
Maintain accurate stock records using digital systems and handheld devices
Liaise with buyers and vendors by telephone, email and in person
Ensure wine is presented and stored to the highest standards
Maintain a clean, organised and safe working environment
Handle and move cases of wine safely, following Health & Safety procedures at all times
To be trained in use of Fork-lift truck
Support the wider Wine Department to ensure auctions are delivered efficiently and successfully
Complete apprenticeship coursework and apply your learning within the workplace
Training:Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Admin Level 3 qualification.Training Outcome:Opportunities to progress within the department or potentially in other Brightwells Departments.Employer Description:Brightwells is one of the UK's leading auctioneers of fine wines, providing specialist auction services to collectors, investors and the wine trade. Our nationally and internationally recognised Wine Department is built on expertise, exceptional customer service and operational excellence.
We are looking for a motivated and organised individual to join our team as a Wine Auctions Operations and Business Administration Apprentice. This is an exciting opportunity to gain valuable workplace experience while working towards a nationally recognised Business Administration Apprenticeship.Working Hours :Monday - Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Sales Admin Apprentice at R&M Electrical Group Ltd.
Employed directly by R&M Electrical Group Ltd.
Southampton SO14 5JP.
NMW appropriate to your age.
Hours - to be confirmed at the interview.
Start date: September.
Main responsibilities to include (but not limited to):
Responsibilities:
Performing a variety of administrative, logistical, and assistant-type duties, while supporting other team members for optimal productivity
Supporting the team on all aspects of the sales process through quotes, orders, receipts and despatch in order to provide a high level of customer support to new and existing customers
General administrative support including: answering the phones, filing and dealing with e-mails
Keeping the stores area in an acceptable condition and always acting in compliance with the group's health and safety, environmental and quality management systems
Other Duties:
Undertaking any other duties that are within the skill and capability of the individual as directed by the manager or other designated supervisors
All tasks to be performed in compliance with the group's health and safety and quality control systems, as well as any other applicable management systems and best practices implemented by R&M Electrical Group
R&M Electrical Group Ltd was formed in 1987, based out of a small industrial unit in Southampton (UK). Our focus was on electrical distribution to local businesses. We’ve experienced considerable growth over the past three decades. We now employ over 330 people in over 24 locations worldwide, catering to multiple markets. We partner with an extensive network of quality and trusted electrical manufacturers across the globe. Having access to such a diverse product range, which often exceeds safety standards, means that we can provide solutions for all electrical needs.We supply the complete scope of electrical products from cables to lighting, containment, and much more. Our electrical knowledge, coupled with extensive supply chain management expertise, also extends to bespoke solutions, major project delivery, export management, MRO supply contracts, and value-added engineered solutions.In 2021, R&M Electrical joined the Niedax Group , meaning our family is now bigger, with a collective 65+ locations across the globe. We pride ourselves on providing our clients with tailored supply solutions that lower their supply chain costs and increase efficiency, making electrical product supply and installation better, smarter, and safer.Training:Completing a Level 2/3 Customer Service Apprenticeship Standard consisting of:
Knowledge and competence qualification in Customer Service Level 2/3
Functional Skills in maths and English if required
End-Point Assessment (EPA) - final test and observation
The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment is conducted, more often than not, on site according to the employers wishes
Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on-and-off-the-job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.Training Outcome:Sales Team Member.Sales Rep.Employer Description:EDA Learning and Development are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.Working Hours :Monday - Thursday 8.00am - 5.00pm and Friday 8.00am - 4.00pm with 1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Filing of files from past work in strict alphabetical order- in review/live/lapsed order
Find patient notes/files for the next week's clinics in order of the day sheet
Check current day's patient notes are in order; relocate cancelled/move patients to the relevant dates chase system
Stock takes in clinic room, log any discrepancies, replenish stock used
Check stock levels, order from suppliers, confirming & checking all orders when they arrive; update on Phorest/Onyx
Monthly stock take log and advise Onxy
·Data entry for any new/existing patients onto Health Exchange-Wigmore-Phorest-Onyx systems
Maintain staff files- new starters- ensuring we have the relevant documents for each staff member
Maintain Suppliers file - A-Z-ensuring that suppliers’ contracts’ expiry is logged on our diary system
Clear communication via phone/texts and email to patients/cutomers/suppliers
Ensuring all emails are dealt with and responded to in a timely manner
Chase lapsed patients-Text and relocate in the next monthly chase
Communicate priority jobs to necessary departments (advise staff of any changes/important information)
General administrative duties not limited to the above
Off site
Housekeeping-ensuring patient area’s/toilets are clean and tidy
Meet & greet patients-offering refreshments
Reception duties- complete relevant paperwork- making next appointments-taking payments/logging on to Onyx- assisting with sales giving advice on our products and services-creating invoices/cashing off on phorest/onyx
Training:The apprentice will be expected to attend an online lesson once every fortnight to work towards their Business Admin Apprenticeship Standard.
In addition, the apprentice will be allocated an assessor who will visit them in the workplace once every 6-8 weeks.
Training Outcome:There is no guarantee of a permanent position at the end of this apprenticeship; however, there may be the option of completing the Level 4 Sales Executive Apprenticeship on completion.Employer Description:Beautoxology is a specialist aesthetics clinic dedicated to delivering high-quality, non-surgical cosmetic treatments designed to enhance natural beauty and boost client confidence. Combining advanced techniques with a client-centred approach, Beautoxology offers a range of services tailored to individual needs.
Working Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
Support to Teacher
Prepare the classroom as directed for lessons, clear afterwards and assist with and maintain displays of pupils’ work, notice boards, shelving systems, etc.
Undertake routine administrative tasks, e.g. pupil record keeping as requested.
Support the teacher in managing pupil behaviour, reporting difficulties as appropriate.
Appropriate liaison with parents on general pupil matters
Support to Curriculum
Support pupils to understand instructions in relation to curriculum subject.
Prepare and maintain general equipment/resources as directed by the teacher.
Attend training sessions as required for CPD purposes and to ensure appropriate skill level is obtained to undertake role, e.g. behaviour management strategies.
People Management
To comply and engage with people management polices and processes.
Contribute to the overall ethos/work/aims of the school.
Establish constructive relationships and communicate with other agencies/professionals.
Attend and participate in regular meetings.
Participate in training and other learning activities and performance development as required.
Recognise own strengths, areas of expertise and use these to advise and support others.
Knowledge/Skills
Good communication skills.
Ability to relate well to children and adults.
Have good organisational skills.
·Basic knowledge of first aid; e.g. emergency first aid course.
Ability to work constructively as part of a team and on own initiative.
Use basic technology – computer, video, and photocopier.
Have a flexible approach to work and be prepared to undertake routine admin tasks outside of the classroom if required.
Training:
Teaching Assistant level 3.
20% off-the-job training.
Tutor support via the online platform Bud.
Training Outcome:
Permanent position considered on completion of the apprenticeship.
Level 5 Teaching Assistant apprenticeship available.
Employer Description:At Wightwick Hall School, we believe that education is not just about academic achievement; it is also about developing the whole child. We encourage our pupils to explore their interests, embrace challenges, and build lasting friendships. At Wightwick Hall School, we embrace the motto "Be Curious and Thrive, Together."Working Hours :Monday to Friday. Term-time only
30.5 hours per week total.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Duties will include:
Speaking on the phone regularly with candidates, building relationships and providing support throughout the recruitment process
Interviewing and registering candidates for temporary assignments
Making outbound calls to source and engage potential candidates
Carrying out Right to Work (RTW) compliance checks
Writing and publishing job adverts on job boards and the company website
Managing and updating social media platforms to attract candidates and promote job opportunities
Creating and posting engaging content on social media to increase candidate interest and applications
Uploading blogs and marketing content to the company website
Searching CV databases and social media platforms to identify suitable candidates
Communicating with candidates via phone, email, and messages
Creating candidate profiles for submission to clients
Supporting email marketing and social media campaigns
Assisting with weekly payroll and invoicing tasks
Answering and managing inbound calls professionally
Keeping accurate records and updating recruitment workflows within internal systems
Taking part in training covering telesales, account management, and presentations
Training:Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release. One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:After six months, we’ll agree on the most suitable development route for you. Options include:
360-Degree Recruitment: Build your own client desk, managing sales, recruitment, and client relationships
Sales & Marketing Recruitment: Focus on lead generation and client acquisition through strategic campaigns
Service Delivery Recruitment: Specialise in sourcing talent and managing existing client accounts
Finance & Admin Support: Develop into a back-office role within finance or operations
Employer Description:Your Recruiters is a dynamic, multi-sector recruitment agency committed to delivering real value through genuine connections. We believe that by embracing diversity and inclusion, we can offer innovative recruitment solutions for both candidates and clients.We also buck the industry trend by excelling at internal recruitment and retention, creating a strong team culture where everyone thrives. Our focus on developing and retaining top recruiters ensures our clients and candidates benefit from expertise, consistency, and long-term partnerships that drive exceptional results.Working Hours :Monday - Friday 8.30am - 5.00pm (1 hour lunch) - 1 day working from home.Skills: Administrative skills,Attention to detail,Communication skills,Creative,Driving License,Flexible,Initiative,IT skills,Problem solving skills,Sales Skills,Team working....Read more...
As an apprentice, you’ll have the opportunity to develop your knowledge and skills across a number of key business areas, spending time across Agency & Business Development (supporting customer accounts and helping grow our products), Insurer Partner & Trading (working with external insurers and building relationships), Underwriting & Product Facilities (learning how we assess risk and pricing), and Central Support Functions (experience our key central services like Finance, Compliance and IT underpin effective business delivery).
In your first few months, you’ll focus on learning the ropes – getting to know NFU Mutualprocesses, meeting your team and understanding the type of work you’ll be involved in including supporting with admin tasks, uploading policies, updating spreadsheets, allocating emails, and getting comfortable with our systems. These tasks are a key part of our day-to-day and give you a solid grounding.Training:Insurance Practitioner Level 3 Apprenticeship.Training Outcome:You’ll be joining on a fixed-term contract for the duration of the apprenticeship, but providing you complete the programme and meet expectations, you’ll have a clear path to a permanent role and long-term career opportunities. Employer Description:We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Customer Focus,Resilience and Initiative....Read more...
We’re currently recruiting for a Cash Management Advisor to join a busy, supportive team in Banbury on a 6 month contract. This is a great opportunity for someone with office based experience to step into a varied, fast-paced role within a friendly and collaborative environment.
The Role
You’ll play a key role in supporting account queries, credit control and day-to-day operational processes across the business. This is a hands on, detail focused role with plenty to get stuck into, so confidence with systems and the ability to pick things up quickly are essential.
You’ll be working closely with internal teams and customers across different regions, handling tasks such as:
Reviewing and setting up new customer accounts
Reconciling customer and supplier accounts
Communicating with internal teams and customers by phone and email
Chasing, allocating and processing payments
Placing and releasing accounts on hold
Processing credits, refunds and a variety of payment methods (Worldpay, PayPal, BACS)
Uploading and managing invoices
Handling staff expenses, petty cash and approvals
Taking part in ledger reviews and supporting internal audits
What We’re Looking For
Due to the nature of the role and the support required within the team, we’re ideally looking for someone who can settle in quickly and bring some existing experience from a similar environment.
You don’t need to come from a super experienced finance background, but you will need to be organised, accurate and confident working across multiple systems.
Ideally, you’ll bring:
Previous office-based experience, ideally within credit control, accounts,
or a process-driven admin role
A basic understanding of credit control or customer accounts
Good Excel and Microsoft Office skills
A confident, detail-focused and proactive approach
Strong communication skills and a team mindset
What’s in it for You
You’ll be joining a stable, well established business with a supportive team and clear processes in place.
Salary of up to £26,500 salary
5 hours per week (Monday to Friday, 8:30-17:00 with 1 hour lunch)
Hybrid working options (one day per week)
26 days holiday plus bank holidays
Health plan, critical illness cover and sick pay
Pension scheme and discretionary annual bonus
Volunteer days and staff discounts
Social events and team activities throughout the year
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The Business Administrator Apprentice is a key role within Cheshire West and Chester’s Employment and Skills Service, part of the wider economy and housing Directorate.
You will carry out a range of administrative tasks to support the Connect to Work Programme Management Team, helping to organise meetings, manage information, update systems, and support the delivery of employment and skills programmes. You will also support day-to-day admin tasks and respond to enquiries from colleagues, partners, and participants
This role will have mentor support from the Inclusive Employment Manager and a dedicated Apprentice Programme Tutor.
On successful completion of the Level 3 in Business AdministratorApprentice Standard and review of performance, the post holder will progress to the substantive post of Connect to Work Business Administrator (Programme Management Team). Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job.
This role is designated as: Fully Agile: Workers work from a home base with occasional visits to a Council office. In practice, work may be carried out from almost anywhere. Many services and customers span across the Borough and therefore you may be required to work at any location in Cheshire West and Chester.
With appropriate support and supervision, the apprentice will… • Support the Connect to Work operational functions by assisting in monitoring programme performance against KPIs, maintaining programme documentation, and supporting contract compliance activities. • Support the Programme Management Team with day-to-day operational tasks such as planning meetings, preparing agendas, taking meeting minutes, and circulating actions. tracking progress, and ensuring delivery teams have everything they need to operate efficiently. • Responsible for ensuring that programme data is accurate, compliant, and up to date. Maintains participant records within CRM systems, uploads evidence, logs attendance, and ensures all documentation meets the required audit and funding standards. • Assist with generating reports for managers, delivery teams, and funders, while supporting data quality checks and contributing to improvements in reporting and compliance processes. • Provide essential operational support by helping to review programme performance against key indicators, maintaining programme records and documentation, and assisting with the delivery of contract compliance responsibilities. • Support continuous improvement activities by gathering routine feedback, logging issues or suggestions raised by participants or partners, and contributing to service improvement actions. This may include supporting surveys, compiling data, or assisting with internal reviews. • Assist with participant expense claims, manage procurement processes, and complete other routine administrative duties. • Contribute to continuous improvement efforts across the programme. Identify opportunities to streamline processes, improve participant experience, and enhance the effectiveness of programme operations. • Work collaboratively with the Programme Management Team to help ensure that Connect to Work remains efficient, participant-centred, and aligned with organisational goals.Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams
Delivery is to be discussed with the training provider, and the hiring manager must suit operational needs
Training Outcome:
On successful completion of the apprenticeship, the post holder will progress to the substantive post of Connect to Work Business Administrator (Programme Management Team).
Employer Description:Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.
From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.Working Hours :The apprentice will work within standard council working hours, with the exact working pattern to be agreed at interview. Some flexibility may be required depending on service needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We're seeking a motivated professional with 6-7 years of office experience, ideally in call centres or similar roles, or someone with managerial experience. Strong admin, communication, and Microsoft Office skills are essential. Perfect for someone eager to grow their career, earn more, and take ownership of their success. Driving licence and car preferred.
Duties and responsibilities will include:
You will be providing administrative support to the office and sales team
You will be using job boards to identify suitable candidates, registering candidates, ensuring they are eligible, compliant and available to be put forward for vacant positions
You will be formatting CVs, requesting references and ensuring you maintain the database
You will also be working on selected jobs alongside the experienced consultants; conducting market research, locating and mapping out ideal clientele within the industry, and carrying out business development to attract new customers and employment
You will be expected to build relationships with these clients and either work with the team to satisfy these clients' needs or fill the jobs they bring on
Development of existing/prospective clients
Ability to identify/win/grow/retain business
Ensuring you provide a high-quality service
Headhunting
Qualifying/shortlisting candidates
Increase candidate base
Generating leads
Maintain candidate database
Assessing and responding to the needs of the client
Sourcing suitable candidates
Managing the process
Negotiating pay and salary rates
Networking
Building relationships
Accurately maintain client files/database/operating systems
Supporting your manager
Does this sound like you?
An ambitious, target-driven and self-motivated individual, with a sharp mind, high levels of intelligence and initiative with the ability to learn quickly, work under pressure and enjoy working in a fast-paced environment. It is a result-driven industry, so you will need to be resilient and be mentally agile. You will receive training, support and encouragement from your teammates and managers from your very first day onwards!Training:
Full training will be given, leading to a recognised Level 3 Recruiter Apprenticeship Standard qualification
Full on-the-job training will be delivered
Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd
All training is carried out within the workplace during working hours
Training Outcome:
Full-time position and growth within the business
We want to train an apprentice and help them grow and flourish with us
We wish to mentor you and support you as you advance along with us
We anticipate your continued growth and commitment to us also
Employer Description:Tempting Recruitment is a professional, independent, forward thinking recruitment agency, with a wealth of experience recruiting within the Public, Private, Social Housing, Health and Social Care and Not for Profit Sectors.
Our clients range from Local Authorities, Housing Associations, NHS, Central Government, Charities and major Private Organisations across the whole of the UK.Working Hours :Monday - Friday, between 8:30am - 6:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Intermediate skills in outlook,Intermediate skills in Excel,Ambition and independence,Excellent attention to detail,A people person,A proactive individual,Self-motivated,Ability to interpret data,Desire to succeed,Ability to work under pressure,Professional in appearance,Professional in conduct,Articulate,Good attitude to work,Desire to work in recruitment....Read more...
JOB DESCRIPTION
Commercial Roofing Foreman
Benefits:
Base Salary & Annual Bonus
Eligible for overtime
401K
Pension
Health Insurance
Paid time-off
Company Vehicle
GENERAL PURPOSE OF THE JOB:
The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis.
Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with:
WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor.
Sales Rep weekly and/or as needed and before new projects.
WTI crew members will discuss the scope of work, daily tasks, and the overall schedule.
Customer/Client (as needed or required by the Sales Rep) daily and/or weekly.
Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor.
Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased.
Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer.
Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely.
Provide pricing for self-performing projects over $12,500.
Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep.
Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required.
Coordinate with the Supervisor to create project schedules.
Review time reports daily and make necessary corrections with the admin team.
Attending all appropriate calls, meetings, and trainings.
Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
EXPERIENCE:
Minimum of five years of experience in the roofing industry.
Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly.
CERTIFICATES, LICENSES, REGISTRATIONS:
30-hour OSHA certification
Registered Roof Observer (RRO) preferred but not required. OTHER SKILLS AND ABILITIES:
Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license.
Ability to work weekends and/or holidays when needed.
Ability to pass a pre-employment drug test.
Ability to read, write, and speak English. The salary range for applicants in this position generally ranges between $70,000and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
The Business Administrator Apprentice is a key role within Cheshire West and Chester’s Employment and Skills Service, part of the Wider Economy and Housing Directorate.
You will carry out a range of administrative tasks to support the Connect to Work Delivery Team, helping to organise appointments, coordinate activities and events, maintain accurate records, and update systems. You will support day-to-day delivery by working with colleagues, partners, and participants, responding to enquiries and ensuring people receive timely information.
This role will have mentor support from the Inclusive Employment Manager and a dedicated Apprentice Programme Tutor.
On successful completion of the Level 3 Business Admin Apprentice Standard and review of performance, the post holder will progress to the substantive post of Connect to Work Business Administrator (Delivery Team).
Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the principal responsibilities of the job.
This role is designated as: Fully Agile: Workers work from a home base with occasional visits to a Council office. In practice, work may be carried out from almost anywhere.
Many services and customers span across the Borough and therefore, you may be required to work at any location in Cheshire West and Chester.
Support the coordination of the Delivery Teams by organising meetings, events, and training sessions, including room bookings, attendance preparation, and logistical arrangements. It includes updating shared calendars, monitoring outstanding actions or information requests, and ensuring colleagues have access to the correct documentation and resources to meet operational requirements
Data management and reporting form a core element of the role. The Business Administrator produces routine monitoring reports, checks data for accuracy and completeness, and prepares documentation for audit and quality assurance processes. The role ensures compliance with recording standards and contributes to maintaining consistent, high-quality programme data
Support partnership activity by issuing programme information to external organisations, coordinating invitations and responses, and managing routine communications with employers, training providers, and community partners. It includes gathering participant and partner feedback and escalating issues or requests as needed to support service improvement
Assist with risk management processes by tracking outstanding safeguarding actions, logging incidents or concerns in the correct systems, and ensuring relevant documentation is filed accurately. This includes ensuring follow-up information is captured and escalated
Support continuous improvement activities by gathering routine feedback, logging issues or suggestions raised by participants or partners, and contributing to service improvement actions. This may include supporting surveys, compiling data, or assisting with internal reviews
Maintain office and delivery resources, ordering supplies, organising equipment, and ensuring meeting or training spaces are prepared for sessions. This may include supporting the setup of IT equipment for workshops or networking events
Ensure that all administrative processes reflect organisational policies by checking documents for compliance, updating templates, and supporting internal audits of paperwork and digital records. This includes identifying gaps and supporting the team to resolve them
Provide operational continuity by supporting new starter onboarding within the team, ensuring induction materials are accessible, and coordinating training session attendance for staff where required
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams
Delivery is to be discussed with the training provider and the hiring manager must suit operational needs
Training Outcome:
On successful completion of the apprenticeship, the post holder will progress to the substantive post of Connect to Work Business Administrator (Delivery Team)
Employer Description:Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.
From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.Working Hours :The apprentice will work within standard Council working hours, with the exact working pattern to be agreed at interview. Some flexibility may be required depending on service needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an Apprenticeship Sales Consultant, you will learn how to support the full customer sales journey, from first enquiry through to completion, whilst developing professional sales skills through a nationally recognised apprenticeship.
Working closely with experienced Sales Consultants and the wider team, you will gain hands-on experience in customer engagement, relationship-building, property sales processes, and ethical selling practices. This is an ideal opportunity for someone starting their career who is motivated, people-focused, and keen to learn.
Key Responsibilities
Customer engagement & experience
Act as a welcoming first point of contact for customers via phone, email, online enquiries and in person
Support customers through their early enquiry journey, providing accurate and helpful information
Build positive relationships with customers, understanding their needs and motivations
Ensure all customer interactions reflect the company’s values and customer-first approach
Sales support
Assist with managing and updating the sales pipeline and CRM system
Support Sales Consultants with appointments, viewings, follow-ups and customer communications
Learn how to qualify leads and identify customer needs
Support the preparation of sales documentation and reservation paperwork
Marketing & Presentation
Help to maintain high standards in show settings, sales suites or appointment spaces
Support local marketing activity, including events, open days and community engagement
Learn how to present products and services confidently and professionally
Administration & Compliance
Accurately record customer information in line with GDPR and company policies
Support sales administration activities, ensuring documentation is completed correctly
Learn the importance of compliance, ethical sales practices and customer transparency
Learning & Development
Actively participate in all elements of the Sales Consultant Level 4 apprenticeship
Apply learning from training into day-to-day work
Seek feedback and demonstrate continuous improvement in sales and customer skills
Key Performance Measures
Timely follow-up of customer enquiries in line with agreed service standards
Accuracy and completeness of CRM and sales records
Customer satisfaction scores / feedback from interactions supported
Contribution to sales activity (appointments booked, viewings supported, admin accuracy)
Adherence to sales processes, compliance requirements and GDPR standards
Accuracy of sales documentation and record keeping
Maintaining presentation standards within sales environments
Key Stakeholders
Sales Consultants
Area Sales Manager
Marketing Team
Sales Directors
House and Estate Managers
Sales Operations team
Apprenticeship Training Provider
Knowledge & Experience
No prior sales experience required, but would be beneficial
Exposure to customer interaction (e.g. retail, hospitality, volunteering)
Experience working in a professional or team‑based environment
Experience using digital systems (e.g. booking systems, databases, email platforms)
Experience in working towards regular targets/KPI’s would be desirable
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification, which will help start your career and give you an insight into the business's processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly / fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:While there is no guarantee of a permanent role at the end of the apprenticeship, we hope that successful completion will provide opportunities to apply for suitable vacancies within the Sales and Commercial Team or other areas of the business.
The apprenticeship is designed to provide valuable skills, knowledge, and experience that can support future career development both within McCarthy & Stone, and beyond.Employer Description:McCarthy & Stone is one of the UK’s leading retirement living developers and managers, specialising in housing for older people. Founded in 1977, the company designs, builds, and manages retirement communities across the country, offering a range of apartments and services for people aged 55 and over.
Its developments are designed to support independent living while providing added security, convenience, and opportunities for social interaction. Many communities include features such as communal lounges, landscaped gardens, on-site managers, and optional care and support services. McCarthy & Stone aims to help older adults maintain their independence and enjoy an active lifestyle in a safe and welcoming environment.Working Hours :Tuesday - Saturday, 10.00am - 5.30pm.
20 minute lunch break.Skills: Communication skills,IT skills,Organisation skills,Analytical skills,Team working,Initiative,Time management,Problem solving,Commercial awareness....Read more...
The duties and responsibilities to be undertaken by members of the practice administration/reception team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the Practice Business Manager and management team, dependent on current and evolving practice workload and staffing levels:
Speak to patients coming to the Practice, marking them into pre-booked appointments
Answer and make outgoing telephone calls to book appointments, help with patient queries and relay messages on behalf of the clinical team to the patient
Open up and close the surgery with support, ensuring clinical rooms are appropriately stocked and ready for the day, including computer equipment
Process prescription requests, repeat issues and acute requests
Organise incoming post and scan patient information onto the clinical system (SystmOne)
Support in the packing or unpacking of the internal courier bags which enable the practice to transfer items between sites
Liaise with the practice aligned care homes to support patient treatment
Run reports and perform searches in SystmOne and pass these reports to appropriate members of staff
Administer the practice Recall system, producing reports to identify relevant patients and using mail merge systems to send letters to patients
Distribute pathology results received via the clinical system to appropriate members of the clinical team
Distribution of Electronic communications from the 111 service
Supply copy notes to organisations requesting this service, as authorised by the Operational Manager
Assist the team in dealing with patient records received from Capita and filing records in the practice records system according to protocol
Attend meetings as appropriate and assist in the production of minutes with a view of developing skills to produce minutes independently
Update and amend the practice website and social media platforms as appropriate
Assist in the completion of GP2GP tasks in the clinical system, with a view to developing skills in order to perform this role independently
Action information received via GP links where appropriate
Enter patient information/data on to the computer as required ensuring accuracy at all times
Patient notes and correspondence
Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
Ensure correspondence, reports, results etc are filed/scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
Follow Practice procedures for safety and security of the premises
Undertake training in administrative and reception functions such as typing and system specific modules
This job description is not exhaustive and may be adjusted periodically after review and consultation. You may also be expected to carry out any reasonable duties which may be requested from time to time by the Partners or the Practice Business Manager.Training:
The apprentice will attend East Durham College 1 day per month and receive regular visits from a trainer coach in the workplace
Training Outcome:
Progression onto the next level of qualification and the possibility of full-time employment
Employer Description:Dunelm Medical Practice provides services to patients from three locations: Gilesgate, Bearpark and Framwellgate Moor. We are a well-established training practice providing high standards of patient focused care. Working Hours :Suggested hours and working pattern: 37.5 hrs
Monday 8am- 6pm (reception) 9.5 hrs with 30 min break
Tuesday 8am- 6pm (reception) 9.5 hrs with 30 min break
Wednesday 1pm- 6pm (reception) 5 hrs
Thursday 8am- 4pm (admin) 7.5 hrs with 30 mins break
Friday 8am-1pm (reception) 6 hrsSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
To work with colleagues to develop knowledge to provide internal and external customers with high standards of service relating to all aspects of Revenues valuation and billing
To support the Revenues & Benefits Systems Admin Team with administrative tasks, data entry and income management using accuracy and attention to detail
To develop knowledge of aspects of Benefits and Debt Recovery affecting Revenues, gaining and developing an understanding of business processes and the ‘hands on’ approach ofexcellent service delivery
To develop knowledge of the council’s internal departments and external agencies to develop awareness of the importance of good working relationships and enable effective signposting forcustomers
To develop customer service skills to a high level, adapting to different situations and communication methods and understand when appropriate to refer to a Team Leader
To work with colleagues to develop critical thinking and questioning skills to identify issues, problem solve and meet customers’ needs
To develop the required skills and knowledge to make follow up calls and issue written communications where necessary
To comply with Information Security and Data Protection policy and principles
To undertake any other tasks as agreed with the Revenues Team Leader
Operate according to the Council’s corporate values and codes of behaviour
Ensure that at all times all Health & Safety legislative requirements are met, that the Council’s Health & Safety Policy, its arrangements and procedures are implemented. This includes, where applicable, taking responsibility for personal health and safety and having regard to other persons affected by the performance of the duties of the post, ensuring that risk management objectives are delivered and other risk management activities are effectively implemented and monitored
Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post
Have a commitment to and understanding of the Council’s approach to equality and diversity and promote and deliver fair, sensitive and quality services
Comply with all relevant Council policies and procedures including code of conduct, financial regulations, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codesof Practice
Adhere to relevant working practices, methods and procedures including undertaking relevant training and development as required and respond positively to new and alternative ways ofworking
Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post
Engage with digital models of service delivery and support the implementation of digital working methods
Manage and / or use resources in ways that ensure value for money and support the commercialism agenda
Demonstrate a commitment to the delivery of excellent service for all customers and service users
Training:We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site / campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Further career progression would be considered for the right candidate.Employer Description:Mansfield District Council provides a wide range of services across the district . By joining us you will be helping to contribute towards making the Mansfield district a better place to work and live. The Council's vision is to create a more positive image of the area of Mansfield district to develop people, businesses and investment in the area. We also want to improve confidence, pride and dignity so that everyone can enjoy a good quality of life in their neighbourhoods and communities.Working Hours :Monday - Friday (Times to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Provide excellent customer service to all service users and clients
Answer incoming telephone calls from tenants, landlords, and letting agents
Respond to enquiries via the email inbox
Resolve customer enquiries on the first contact
Manage cases to a conclusion
Update and maintain customer database and other relevant in-house systems
Handle data sensitively
Complete admin/ad-hoc tasks as required
Assisting with managing client accounts, liaising with clients whilst seeking to improve on service being delivered
Occasionally attend external events/networking when required to promote our service
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Course contents:
Business focused service delivery:
Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice Business focused service delivery:
Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery:
Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience:
Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience:
Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience:
Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience:
Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience:
Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience:
Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience:
Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights:
Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights:
Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance:
Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance:
When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement:
Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement:
Make recommendations based on your findings to enable improvement
Service Improvement:
Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training Outcome:
All job roles are advertsied internally and upon sucessful completion of the apprenticeship, the apprentice will be eligible for a suitable position within the company should there be a vacant role
Employer Description:We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
This is an exciting opportunity to join Xylem Water Solutions as an Assistant Training Coordinator Apprentice. Working alongside experienced professionals, you'll support the Business & HR team while developing the knowledge, skills & behaviours needed for a rewarding career. No two days are the same, & you'll gain hands-on experience across business administration, training coordination & office support in a friendly & supportive environment.
As an Assistant Training Coordinator Apprentice, you'll support both the Business & HR teams with a wide range of administrative & training activities.
Your duties will include:
Supporting diary management, calendars, appointments & meetings
Organising travel, accommodation & itineraries
Preparing reports, presentations & meeting documentation
Taking meeting notes & following up on agreed actions
Coordinating business events, meetings & activities
Handling confidential information professionally
Processing invoices, expenses & general business admin
Liaising with colleagues, customers, training providers & other stakeholders
Providing reception cover when required
You'll also play an important role in supporting the company's learning & development activities by:
Coordinating training sessions, workshops & learning events
Booking venues, arranging equipment & organising training logistics
Maintaining accurate training records & updating the Learning Management System (LMS)
Sending training invitations, joining instructions & learning resources
Monitoring training completion & producing training reports
Supporting employee onboarding & induction programmes
Gathering learner feedback & helping to improve future training programmes
Every day will provide new opportunities to develop your communication, organisation & administration skills while making a real contribution to the business.
We're looking for someone who is:
Enthusiastic, positive & eager to learn
Well-organised with excellent time management skills
A confident communicator who enjoys working with people
Accurate, with excellent attention to detail
Able to prioritise tasks & manage a varied workload
Comfortable using Microsoft Office, including Word, Excel & Outlook
Interested in building a career in Business Administration, Human Resources or Learning & Development
Experience of using a Learning Management System (LMS) would be beneficial but isn't essential, as full training will be provided
You'll benefit from:
Gaining valuable workplace experience while studying towards a nationally recognised apprenticeship
Learning from experienced professionals in a global organisation
Working in a supportive team that will invest in your development
Developing transferable skills that will support your future career
Being part of an innovative business committed to sustainability
Excellent opportunities for long-term career progression
Throughout your apprenticeship you'll develop skills in:
Business Administration
Learning & Development support
Customer service
Organisation & planning
Professional communication
Digital systems & record management
Teamworking & stakeholder engagement
Training:The training will be delivered by West Notts College. They have mandatory attendance to 9 Master classes, which enhances the delivery, learning and experience for the apprentices and their employer. The rest of the delivery is conducted in the workplace and using the OneFile E portfolio.
Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
During your advanced apprenticeship you will be mainly developing, implementing and maintaining administrative services for customers and clients.Training Outcome:The administration role may be a gateway to further career opportunities.Employer Description:As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Apprenticeship Agency (FJAA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.Working Hours :9am to 5pm, Monday to Friday with ½ hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
