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Apprentice Receptionist and Reprographics Support

Accountable for: The reception of parents and visitors Dealing with incoming telephone calls Dealing with incoming and outgoing mail Dealing with incoming and outgoing deliveries Dealing with incoming email communication to the office The provision of effective and efficient administration and reprographics Reception Ensure prompt, efficient and courteous attention to parents and other visitors to the Visitor Reception area on a day to day basis Be present at Visitor Reception at all times, other than during designated break periods, in order to welcome visitors Ensure that visitors:- Sign in using the agreed Academy system- Are issued with a Visitor Badge- Sign out using the agreed Academy system- Return their Visitor Badge Receive deliveries of mail and parcels etc. and to alert those responsible for their distribution or collection Ensure that the Reception area is kept in a pristine condition at all times Ensure all telephone and personal enquiries are dealt with efficiently and effectively in a way which promotes a positive image of the Academy; route such calls to appropriate extensions or receive and pass on messages intended for members of staff or students Report telephone or other faults to the IT Network Manager Receive and sort into categories for distribution all inward mail Ensure that all mail is distributed throughout the Academy using established systems and channels Log-in and store small signed-for parcels or letters and inform staff of items to be collected and signed-for Sign courier sheets or machines for large parcels that are to be left in the parcel room Ensure that the Academy’s email address is opened daily and that correspondence is distributed accordingly Arrange courier services as required Ensure that all electronic message boards within Reception are turned on between 8.00am and 4.30pm Be vigilant to ensure that all persons entering through the main front door report to reception Keep a general oversight of the area in front of the school both to ensure that vehicles are parked correctly and that general matters of security are in order Provide administrative and reprographics support to the Administration Office or Student Services office as required Uniform (management of loaned items) Contact with parents to support with uniform policy – missing or additional items Vaccination team support with student admin General Provide support for the administration and taking of school photographs Maintain a sound working knowledge of manual and ICT based administrative systems and procedures used in the Academy Identify and pursue opportunities to improve the efficiency of internal procedures and working and arrangements and take maximum advantage of the potential offered by systems including Arbor Identify opportunities for job enrichment as well as introducing systems and process improvements through simplification or integration to deliver improved efficiency and lower costs The effective and efficient use of resources Undertaking any other duties which may reasonably be regarded as within the nature of the duties and responsibilities/grade of the post as defined, as specified by the Headteacher or the Administration Services Manager Training:We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme. You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model.Training Outcome:This post has become available due to an internal promotion. Upon successful completion of this apprenticeship it is hoped that you will stay and enjoy a long term career.Employer Description:The Joseph Whitaker School is a popular 11-18 school, in Rainworth, a village just outside of Mansfield. It serves the three local villages of Blidworth, Rainworth and Ravenshead and has around 1370 students.Working Hours :Monday - Thursday, 8.00am - 4.00pm. Friday, 8.00am - 3.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative ....Read more...

Team Assistant & Accounts Assistant

An exciting opportunity has arisen for a Team Assistant to the Director / Accounts Assistant to join a well-established company managing shopping centres, specialising in retail asset management, leasing, and operations. This is a varied role combining finance responsibilities with administrative support to the Director, providing an excellent opportunity to gain exposure across both accounting and operational aspects of the business. As Accounts Assistant, you will support the finance function by covering purchase ledger, credit control, and general accounts, while also assisting the Director with day-to-day administrative coordination. This role offers a salary of up to £35,000 plus benefits. Experience within property, retail or multi-site environments would be advantageous. Key Responsibilities Finance Responsibilities * Managing the purchase ledger and processing supplier invoices efficiently * Performing credit control tasks to ensure timely receipt of payments * Supporting credit control activities, including payment allocation and chasing overdue balances * Assisting with month-end processes, including reconciliations and preparation of supporting schedules * Preparing and assisting with financial reports and statements * Maintaining accurate financial records using Sage and Excel Team Assistant / Director Support * Providing administrative support to the Director, including coordinating meetings, schedules, and communications * Assisting with preparation of reports, presentations, and documentation for management and stakeholders * Supporting day-to-day operational administration within the business * Acting as a point of coordination between the Director and internal teams when required * Assisting with general office administration to ensure smooth running of daily activities What We Are Looking For: * Around 3 years' experience in an administrative or support role, * Experience in purchase ledger, credit control, or accounting systems. * Strong organisational and administrative skills, with the ability to support senior stakeholders. * Proficient in Sage and Microsoft Excel. Previous roles could include: Administration Assistant, Executive Assistant, Office Assistant, Office Administrator, Executive Secretary, Personal Secretary, Team Assistant, Administrative Coordinator, Director's Assistant, Administration Officer, Personal Assistant, EA, Admin Manager, Office Support Coordinator, Accounts Coordinator, Executive Office Assistant, Accounts Assistant, Finance Assistant, Accounts Administrator, Bookkeeper, Purchase Ledger Assistant, Credit Control Assistant, Accounts Executive, Finance Officer, or similar role. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. ....Read more...

Temporary Commercial Administrator

Temporary Commercial Administrator – Immediate Start Location: Allerton Bywater, Castleford Duration: 4 Months (Initially) Hours: Monday to Friday, 08:30 – 17:00 (some flexibility available) Pay Rate: £12.71 per hourWe are recruiting on behalf of a well-established recycling business for a Temporary Commercial Administrator to join their Commercial team. This is an urgent requirement and is ideal for someone who is available to start immediately and wants hands-on experience in a fast-paced commercial environment.You’ll be joining a supportive team where guidance and coaching are provided, while also having the independence to manage your own workload.Key Responsibilities: Accurately inputting high volumes of alphanumeric data using Microsoft Word and internal systemsSupporting the team with purchase orders and related admin tasksAssisting in the preparation of packs for community and sustainability projectsCompleting forms and updating/rebranding documents with attention to detailAnswering incoming calls and helping with customer queries professionallyLiaising with internal departments to ensure smooth operationsAssisting with general administrative duties as required About You: Previous administration or data entry experience preferredConfident using Microsoft Word and general IT systems (Google tools advantageous)Strong attention to detail and accuracyExcellent written and verbal communication skillsConfident on the telephoneAble to work independently and as part of a team, particularly when supervision is limited Additional Information: Smart, tidy dress code; PPE provided where required due to manufacturing site environmentSupportive environment with opportunities to learn and developGain experience in a growing business within the sustainability and manufacturing sector Aqumen Recruitment is acting as a recruitment agency in relation to this vacancy. ....Read more...

Operations and Administration Manager

Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams?If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager!Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations.They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors.  Key Responsibilities of an Insurance Operations and Administration Manager: Overseeing daily operations:    This includes ensuring all departments are running smoothly and efficiently.Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management.Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical.Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure controlDiaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and managementLiaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations.Creating systems to discourage unplanned expenditure and accountability for money spent.Creating expenditure approval structure and levels Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance.Assessing and recommending areas that need improvement and policing Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies.Supporting human resources management and optimal deploymentOverseeing HR systems, including staff rota and attendance in liaison with line managers Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department.    Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department.    Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept.Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports Specific tasks within the insurance industry: Claims management:Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations.Policy management:Managing policy documents, tracking policy alterations, and preparing application and administrative records.Underwriting operations:Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes:Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills: Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage.Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential.Skills: Strong organisational, communication, and problem-solving skills are crucial.Knowledge: Knowledge of insurance products, policies, and regulation is required.Leadership: Proven leadership and team management skills.Other: Experience with relevant software and systems is a plus.  Required: UK driver's licenseBenefits: Company car, holiday pay, company pension  ....Read more...

Field Resource Foreman

JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager. OTHER SKILLS AND ABILITIES: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly. Apply for this ad Online! ....Read more...

Administrative Assistant Apprentice (Education Training Foundation)

The apprentice will assist with administrative processes, maintain accurate records on key systems, support finance and logistics tasks, and contribute to the efficient running of CPD activities, including online delivery. The Business Administration Apprentice will work closely with colleagues from across the CPD & Standards functions to: Support internal and external customers with queries and communications about the activity of the team. Create and maintain mechanisms for tracking the activity of the team and progress. Support the processing and reporting of data associated with team activities. Build and maintain essential data on key IT systems. Support the logistics and smooth-running of the department, e.g. meeting and project administration, tracking actions, room / travel bookings, support for live online delivery of CPD. Complete administrative tasks in the Learning Management System (LMS), to include setting up and checking the set up of events. Quality assure and proofread team documents, templates, information and outputs Adapting templates, briefs and guidance according to instructions. Support with finance process administration including raising POs and updating team finance tracker Complete ad hoc admin tasks, using AI tools as needed. Use of generative AI in carrying out your responsibilities is expected. The ethical use of Generative AI at ETF At ETF, we embrace generative artificial intelligence (AI) with a strong ethical foundation, using it to unlock new levels of productivity, creativity, and impact across all roles. We believe AI is not just a tool - it’s a powerful partner in helping you work smarter, save time, and focus on what matters most. That’s why we expect every employee to use Co-Pilot actively and routinely as part of their daily workflow. Together, we can harness the full potential of AI to elevate our work and shape a future where innovation thrives. As part of our commitment to continuous improvement, you’ll be expected to demonstrate how you’re using generative AI in your work through performance assessments. If you need support or training, please reach out to one of our AI Champions - they’re here to help you build confidence and unlock the full value of these tools.Training Outcome:No guaranteed employment after the programme. There will be an opportunity to apply for a permanent or fixed term employment opportunity, dependent on budget and availability of vacancies at the end of the placement.Employer Description:Professional body for FE and Skills, we bring together workforce and promote its professionalism, so that excellent teaching and leadership enable every learner to succeed. The Education Training Foundation (ETF) is the workforce development body for the Further Education (FE) and Skills sector. We work in partnership with others to deliver professional learning and development for teachers, trainers and leaders. We balance government priorities with sector needs to achieve our core charitable purpose to improve education and training for learners aged 14 and over. The ETF believes that the key to improving education and training is to support teachers, trainers and leaders to excel. Everything we do is in pursuit of its vision of: • Highly effective, professional confident teachers and trainer • First class leadership of the sector • FE as the career of choice for ambitious professionals who wish to make a difference.Working Hours :10am-5pm Monday to Friday, hybrid (a mix of in-person and remote work).Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working,Highly organised,Microsoft Office,Is solution orientated,Flexibility,Adaptability and resilience,Interpersonal skills,Financial literacy,Ability to prioritise,Multiple tasks to deadlines,Written communications skills,Motivated,Able to work independently ....Read more...

Receptionist/Business Administrator Apprenticeship

Provide full time reception support throughout the week Greet young people, visitors, staff and training course attendees, ensuring that they are welcomed to the company and that the VISIPOINT system is accurately maintained Answer telephone calls, emails and postal enquires in a timely, polite, and efficient manner Ensure meeting rooms are set up in a professional, welcoming manner to accommodate training and internal/external meetings Monitor company CCTV monitors and report safeguarding matters promptly Sort and distribute incoming post and parcels, organise, and send outgoing post Photocopy and print various documents - scan and upload documents to various databases Book meetings and appointments as and when required for colleagues Manage calendars, schedule appointments, and coordinate meetings Open and lock up reception at the beginning/end of each day, ensuring rooms are left well presented, windows and lights are closed/switched off and keys are safely locked away Support and be a part of the first aid and fire marshal team, being aware of the protocols for each Support Senior Administrators and heads of departments within the organisation with clerical duties Minute any relevant meetings as and when required and produce good quality sets of minutes which will be shared within the community and sometimes to the wider community and external professionals All general admin support via a Microsoft package, word, excel, outlook etc to include but not limited to producing accurate spreadsheets, reports and databases to support team management Ordering and facilitating lunches and refreshments for training and meetings To support with purchasing and maintaining supplies for each department Creating and maintaining effective paper and electronic filing systems and ensuring all records are up to date Assist with data entry tasks, ensuring accuracy and completeness of information Demonstrate a commitment to safeguarding and promoting the welfare of young people in line with appropriate legislation and company policies Maintain confidentiality Such other duties that may be deemed appropriate Training: Business Administrator Level 3 Apprenticeship Standard Online monthly workshops, with two team building workshops held in person Trainer visits the apprentice in the workplace Training Outcome: Potential full-time, per annum, position Employer Description:Channels & Choices is an award winning, dynamic company specialising in children’s residential care, Fostering and Education based in South-East Kent. OFSTED judge their services as ‘Good’ or ‘Outstanding’. They specialise in working with children who have experienced trauma, most will have an attachment disorder. Creating a secure base for all the children in our care and focus on achieving the best outcomes for these children.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Initiative,Patience ....Read more...

Business Admin Apprentice

Provision of Reception Service Provide a helpful, welcoming, efficient and discrete telephone response to all queries and requests for assistance from patients and other visitors Advise patients of relevant charges for non-NHS services, accept payment and issue receipts for same Accept written requests for repeat prescriptions and process such requests in accordance with Practice procedures Accept samples for dispatch to local laboratory ensuring that they are correctly labelled and are safely and correctly stored until collection/ dispatch Retrieve and assist in the production of pathology test requests for phlebotomy Operation of the Practice Telephone System Ensure that telephone system is operational at the beginning of each day Respond promptly to, receive and make telephone calls as required, promoting a positive first impression of the Practice Handle requests for home visits, noting time received and including all relevant information, where necessary referring to the priority doctor Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery of information received on behalf of a member of clinical or managerial staff Operation of the Practice Appointment System Efficiently operate appointment systems Process requests for immediate and future appointments from patients by telephone and in person ensuring sufficient information is recorded to retrieve the correct medical record Admin Tasks Alongside telephony reception duties, the post-holder, may be asked to contribute to any of the following: Perform routine administrative duties as required, e.g. filing, photocopying, ordering and maintaining stationery stocks, opening incoming correspondence and posting Practice correspondence etc. Produce standard patient letters/emails as per requests from clinical staff maintaining patients records, undertaking practice audits or complying with its contractual requirements Training:The succesful apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks. In addition, they will attend an online lesson one day per month. Training Outcome:There is potentially a permanent position available for the succesful applicant, on completion of the apprenticeship.Employer Description:Bath Row Medical Practice is currently a group of 3 GP Partners, 10 Salaried GP’s, 3 nurses and a Clinical Pharmacist who, together with an administrative and management support team, aim to provide NHS Primary Health Care Services for patients registered with the Practice.Working Hours :Working hours will be Monday to Friday between the hours of 8:00am and 8:00pm, allocated into four shifts of 7.5 hours and one shift of 7 hours. You will also be required to cover duties for surgeries including occasional Saturdays, on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working ....Read more...

Transactional Finance Apprentice

The Transactional Finance Apprentice is a key role within the Councils Transactional Services in our Finance Directorate. This apprentice role offers the opportunity to develop valuable and varied experience within a busy Payments & Income team. This apprenticeship with have a line manager, workplace mentor, inclusive employment manager and a dedicated apprentice programme tutor. On successful completion of the apprenticeship, the post holder will progress to the substantive post of Payments & Income Assistant. Notwithstanding the detail in this Job Role Profile, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job. Many services and customers span across the Borough and therefore you may be required to work at any location in Cheshire West and Chester. This role is classed as ‘agile’ which means that the post holder’s primary base will be to work from home, as well as at Council offices and across the Borough, as required. Apprenticeship length for this Level 2 Accounts or Finance Assistant Apprenticeship alongside AAT Level 2 Certificate in Accounting 12 months and 3-month duration to sit the End Point Assessment With appropriate support and supervision, the Apprentice will… • Process information activities to ensure accuracy in maintaining financial operating, procedures systems, undertaking checking, coding and reconciliations.• Operate and maintain schedules, records and systems for work areas, to ensure admin processes are conducted effectively and efficiently. • Respond to routine and complex enquiries, both verbal and in writing from a wide range of contacts, using judgement in formatting responses so advice is consistent in accordance with agreed policies and within defined procedures. • Assist with the preparation of statistical and financial information from systems, collate and present information for use by senior staff for operational/ budget management and policy development purposes. • Assist with monitoring the operation of processes and advising on improvements in the post holders specific work area, to contribute to the achievement of the overall service objectives.• Ensure communication channels (upwards/downwards/lateral) are fully utilised to ensure that uncertainty is removed, and services are delivered effectivelyTraining:Training will be delivered through a blend of workplace learning and formal off‑the‑job training. Most training will take place at the apprentice’s normal place of work, with additional learning delivered by the training provider through college attendance, online learning, workshops, or Microsoft Teams. Training will take place on a regular basis throughout the apprenticeship, with protected time during working hours to attend training sessions, complete learning activities, and prepare for assessments. The exact schedule will be agreed between the apprentice, line manager, and training provider as part of the individual training plan.Training Outcome:On successful completion of the apprenticeship, the post holder will progress to the substantive post of Payments & Income Assistant.Employer Description:Local government is a diverse and dynamic environment, built on a foundation of many different occupations working together. From frontline services to strategic planning, every role contributes to shaping communities and improving lives. It’s a place where collaboration, innovation, and public service come together to make a real difference. At Cheshire West and Chester Council, we’re proud of our commitment to excellence and inclusion. Our achievements speak for themselves: Top 100 Apprenticeship Employer Apprentice Employer of the Year Award Gold Award – Armed Forces Covenant Disability Confident Leader Recognised as a Good Investor in People We’re dedicated to building a stronger future where everyone plays their part in creating thriving, caring, and sustainable communities. Here, you can grow your career while making a meaningful impact. We take pride in doing things differently—delivering vital services that touch every aspect of people’s lives. Our work spans a wide range of exciting change programmes designed to tackle challenges across the borough and drive positive outcomes for all.  Working Hours :Monday to Friday 9am up to 3pm This role is classed as ‘agile’ which means that the post holder’s primary base will be to work from home, as well as at Council offices and across the Borough, as required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Administrative Assistant PAC

JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Administrative Assistant supports sales campaigns and all aspects of sales and marketing activities for Pure Air Control Services, a division of WTI (PACS), having a primary emphasis on administrative support. ESSENTIAL DUTIES AND RESPONSIBILITIES: Key contacts and direct communication will be made with all levels of company management, vendors, clients and prospective clients. Tracking, follow up and completion of multiple tasks is an absolute must, and candidate must be able to organize and track tasks, and follow up on action items across a substantial number of projects and requests. An ability to organize, triage and efficiently execute a myriad of daily tasks and follow-ups of short-term and long-term projects is necessary to earn the trust of the sales and marketing team. The Administrative Assistant will be the party responsible for ensuring opportunities/proposals/quotes/bids are properly and timely: Entered into software systems (e.g. Salesforce, e-Builder) Ensure all action steps of the process are followed promptly and correctly by the appropriate parties to create the proposal, estimate the opportunity, and provide the opportunity to the customer Ensure mathematical calculations on pricing are correct Coordinates sales activities such as writing and editing proposals, quotes, RFQ and RFP (bids), complete and assemble bid packages as assigned, and vendor registrations. Understand step by step process from receipt of a purchase order to execution of work across multiple departments Assist with miscellaneous administrative requests from PACS executives Liaison with corporate office on requests and assist with maintaining compliance with corporate procedures on expenses, insurance, contracts, etc. Plan and coordinate inter-departmental and intradepartmental meetings, including utilizing technology to facilitate virtual meetings Schedule virtual and live meetings with clients, prospective clients and partners Manage projects for the sales and marketing teams-e.g. research and book conferences/trade shows, assist sales and marketing team with planning, follow-up and execution of long-term initiatives, training initiatives. Provide customer service and answer questions from clients Establish and maintain sales department records and files; maintain client management software (Salesforce) and maintain required reporting Provides information, research, and resolves problems assigned Assists with Sales research as assigned Administers sales calendar, as assigned Performs other related duties as assigned or requested. This position requires interfacing with various departments and levels of management to achieve position goals and objectives. Other duties as assigned by management. OTHER SKILLS AND ABILITIES: Extremely detail-oriented Excellent writing, editing, and proofreading skills Experience with virtual meeting platforms (Microsoft Teams a plus) Expert level CRM (Salesforce) experience required. Previous professional sales admin experience Ability to gather, analyze, and interpret information Ability to independently complete tasks and responsibilities Exceptional communication skills Highly organized Adaptable to assume additional responsibilities as the firm continues to grow or as needed by the immediate supervisor.Apply for this ad Online! ....Read more...

AV Operations Co-Ordinator

AV Operations Coordinator - This is a new role working alongside / with the Operations Team to help develop and manage the operations of a specialised AV Systems Integrator. The position will suit someone that is working within the AV industry and comes with some technical understanding of AV and the steps taken in making AV install projects come in on time on budget. You will need to be highly organised and absolute WHIZZ with paperwork, as well as getting up to speed on the companies in house procedures / processes, whilst also having the ability to liaise with AV engineers as well as the wider AV engineering Team. This is an office based role based in London. Service and time management are an integral part of the role and will see you working to the highest standards. If this role is off interest then please send me your full AV CV ASAP AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL INSTALLATION INTEGRATION CEDIA CUSTOM CI CRESTON LUTRON COORDINATOR CO-ORDINATOR ADMIN ADMINISTRATOR LONDON OPS OPERATION SERVICE CEDIA HOME-AUTOMATION HOME-CINEMA LIGHT SOUND YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV ....Read more...

Level 3 Business Administration Apprentice

Ensure that all documentation is saved in client files appropriately Oversee the letter of authority process Learning the requirements of pre-meeting preparation and post meeting follow up within specific timescales, including accurately updating client files on Salesforce CRM Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills Meeting and greeting clients and visitors to the Practice Liaison with SJP Admin Centres, providing information required to complete transactions within specific timescales Knowledge and experience: Desire to progress within the financial services sector Willingness to learn all relevant regulation and legislation Experience of client management systems such as Salesforce Working towards completion of apprenticeship Skills and behaviours: Excellent face-to-face and telephone client interaction skills and ability to build rapport swiftly Excellent written communication skills Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel) Good organisation skills Strong attention to detail Manages time effectively with the ability to multi-task Keeps calm when faced with conflicting demands and handles these effectively Demonstrates a positive attitude at all times Works well on own tasks as well as on shared goals as part of a team Open to change with a creative approach to problem solving Required Competencies: Quality Focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks despite distractions and interruptions Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables Communicating Effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand Planning and Organising: Manages own time, priorities, and resources to achieve goals Developing Self: Demonstrates an ongoing commitment to learning and self-improvement Training: Business Administrator Level 3 Day realease training will take place at Burnley College Training Outcome:On successful completion of the apprenticeship, there is potential for full-time employment.Employer Description:For those wishing to secure their future, Think Wealth is a provider of high-quality financial advice. We combine personal attention with a straight-talking, down-to-earth approach to remove complexities whether looking after your personal finances or your business needs. We listen. We understand. And we advise. We are transparent and always evolving, adapting to your immediate needs, helping you make smarter, more informed financial decisions which in turn helps you to make better life decisions.Working Hours :Monday - Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Patience,Self-Development ....Read more...

Business Admin Apprentice

Provide high quality, accurate admin support to all Edsential teams as required by the Catering & Cleaning Efficiency Manager  Provide excellent customer support to schools and school kitchens  Support and prepare reports where required  Prepare filing and maintain information systems in accordance with GDPR standards  Be the first point of contact for absence management activities and related queries within the Catering Team  Manage the central absence telephone line and cover desk with support, arranging cover appropriately    Monitor the Catering Team’s central inbox for absence, ensuring that all absence data and documentation is processed confidentially and accurately  Maintain accurate and up to date absence information on the HR system and ensure that sickness absence cases that have come to an end are closed appropriately ahead of payroll submission  Responsible for maintaining contact with absent employees, understanding reasons for absence and likely duration of absence  Ensure appropriate sickness certification is obtained where required and uploaded to the HR System  Monitor return to works to identify trends to support the management of absence within the service  Monitor absence triggers and action appropriately, escalating cases to Business Managers and the HR Team where required  Complete all related administration relating to absence review meetings including invitation letters, uploading meeting documentation and sending this through to the employee  Support the implementation of the Absence Management procedure across the service to ensure all parties understand the procedure and related expectations and responsibilities  Training: The apprentice will receive training from a workplace mentor and a vocationally competent assessor towards the Business Administrator Level 3 Apprenticeship Standard. In addition, they will complete Functional Skills Level 2 in maths and English as part of the apprenticeship, unless evidence of exemption can be provided Training Outcome: Ability to progress onto a higher level apprenticeship Employer Description:Edsential Community Interest Company is owned by Cheshire West and Chester Council and Wirral Council, dedicated to improving outcomes for children and young people through the provision of high-quality, ethical, and innovative services. The company's mission is to directly reinvest any profits into improving services and supporting progress in schools within the community. Edsential provides a wide range of services, including catering, cleaning, music, residential, governors, creative and performing arts, learning outside the classroom, health and wellbeing, and holiday activity fund. Working Hours :Monday- Friday Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working ....Read more...

Business Administration Apprentice - Sitwell Nursery & Infant School

Act as the first point of contact for parents and visitors arriving at the school. Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner. Seek support from other colleagues where necessary to respond to complex enquiries. Respond to messages promptly and accurately, passing on information to relevant staff members as necessary. Assist staff and children with the information and support they need. Manage and organise completed forms from parents. Organise and distribute incoming and outgoing post. Provide administrative support to staff as needed. Assist with checking and distribution of stock. Carry out filing, printing, laminating and photocopying. Maintain the operation of the printer and photocopier to ensure it is ready to use at all times, resolving any issues as necessary. Keep records in accordance with the school’s record retention schedule and data protection law, ensuring information security and confidentiality at all times. Operate the school's computer systems for recording and retrieving purposes, including the production of spreadsheets, inventories, databases, accounts and other information as required. To requisition supplies, and to check and record deliveries of supplies to the school. Manage the lost property. To maintain attendance registers on a daily basis and telephone parents of absentees on the first day of absence if the school has not been notified of a reason for absence. To liaise with the Senior Admin Assistant/Headteacher for children with persistent absence. Write and send email responses that are professional and uphold the school’s vision and values. Update and distribute online and offline communications, e.g. letters, newsletters, school website. Training: Training will be delivered by LMP Education remotely.  You will work with a tutor on a 121 basis where you will receive support throughout.  Training Outcome: You may be offered a permanent position with the school after completion of the apprenticeship. Employer Description:We are a larger than average sized infant school, with capacity for 222 children from Foundation Stage 2 to Year 2. We have a two form entry into Foundation Stage 2 with a standard intake number of 60 children, which may rise or fall within the year.  We are situated in a residential part of Rotherham, close to the motorway, General Hospital and town centre. We are fortunate to share a pleasant and extensive site with Sitwell Junior School, with whom we have close liaison; this helps us provide a continuity of education for children from 4-11 years. We are very proud to be a diverse and multi-cultural school, with over 20 languages represented!Working Hours :Monday to Friday 8.45 - 3.15pm, 1 hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Non judgemental,Hard Working ....Read more...

Reception & Administration Apprentice

Main Duties And Responsibilities:  Administration: To have a thorough knowledge of all practice procedures including SystmOne To work in accordance with written protocols and policies Filing post in medical records, sorting and franking post Photocopying Answering calls, booking appointments, and dealing with patient queries Read coding, summarising, QoF admin support, deductions Repeat Prescription: To have a thorough knowledge of the repeat prescription procedures Issue repeat prescriptions accurately, ensuring correct medications are issued Call patients back with Prescription queries Reception: Receiving patients, consulting with members of practice team Handling completed repeat prescriptions to patient and checking names and address Be able to cover all reception position as necessary Process patient changes of address, computer data and medical records in line with good governance process e.g. Identity checking Monitor waiting room and keep clean and tidy Scanning: Scan, code and file all letters on to patients notes Workflow all letters which need action to the relevant clinician Computer: Registrations of new patient's computer data entry and medical records Process repeat prescription requests in accordance with practice guidelines Set up new starters (Practice and community colleagues) Transcribing for GPs and other members of the MDT Telephone: Have working knowledge of digital telephone systems and provide an efficient message taking/passing on facility, screening callers appropriately Other Tasks: Maintaining the utmost professionalism at all times with patients, staff and visitors Opening and closing of Practice, ensuring building security and have thorough knowledge of doors/windows/alarm Provide cover on rota basis for extended hours services and colleague absences Any other tasks allocated by managers The above list is not exhaustive and subject to change based on the needs of the business.Training:The successful candidate will complete Level 2 Customer Service Apprenticeship Standard.   This will be delivered in the workplace, with a tutor visiting once a month. The only times you would be required to attend college would be if you have any maths and English functional skills to complete.   Maths and English classes would be weekly until the exams are passed.  If you hold either GCSE grade 4 or above, or a level 2 in maths and English, you will not be required to do these again.  Training Outcome:Upon completion of the apprenticeship there is the possibility of permanent employment and going on to complete further qualifications for the right person. Employer Description:Silverdale Family Practice is an NHS run Doctor's surgery.Working Hours :Monday - Friday 8am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Initiative,Non judgemental,Patience ....Read more...

Admin Executive

Our client is an award-winning luxury tour operator specialising in bespoke honeymoons, family holidays and tailor-made, once-in-a-lifetime journeys. they have built a reputation for creating highly personalised travel experiences across destinations including East and Southern Africa, the Indian Ocean, Sri Lanka, Asia, Australia, New Zealand, Canada, the South Pacific, the Middle East, the Mediterranean and the Caribbean. Due to continued growth, they are now seeking a Documentation/Admin Executive to join their dynamic operations team. Reporting to the Head of Operations, this role plays a key part in ensuring every client receives accurate, beautifully presented and well-organised travel documentation prior to departure. The successful candidate will take ownership of the final stages of the booking journey, helping to ensure that every trip runs smoothly from the moment documentation is issued. This is a full-time role ideally based in the company’s South Bucks office. The Role Our client is seeking a Documentation Executive to join their dynamic and growing team. Reporting to the Head of Operations, this role plays a key part in ensuring all client travel documentation is accurate, well-presented and delivered ahead of departure. This is a full-time role ideally based in the company’s Beaconsfield office, although exceptional candidates based in London may also be considered. Key Responsibilities The successful candidate will take ownership of all final travel documentation for clients, including: Cross-checking final travel arrangements to ensure accuracy Generating airline e-tickets Preparing personalised pre-departure letters Uploading documentation to the company’s client travel app Printing and packaging documentation where required Sending pre-departure gifts to clients Maintaining the monthly departures list Dispatching tickets and travel documentation The role will also include: Supporting the Reservations Manager with booking authorisation when required Assisting with the implementation of new systems and technologies to streamline operational processes About You The ideal candidate will have strong organisational skills, exceptional attention to detail and a passion for travel. Key competencies include: Strong affinity for luxury travel and customer service Excellent attention to detail and presentation Strong organisational and communication skills Professional and proactive approach to work Willingness to learn and develop new skills Working knowledge of Microsoft Office Desirable but not essential: Administration or operations experience Knowledge of airline GDS systems Salary & Benefits Salary circa £26-32k dependent on experience Ongoing training and development opportunities 28 days annual leave including bank holidays (increasing with length of service) Additional day off for your birthday Company pension scheme Friendly and collaborative working environment Location The company’s headquarters are based in South Buckinghamshire and this is an office-based position. Interested? If you have the reqwuired experience and skillset and wouild like to be considefred, please send your CV though by applying online or directly to michael@traveltraderecruitment.co.uk ....Read more...

Field Resource Foreman

JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager. OTHER SKILLS AND ABILITIES: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly. The salary range for applicants in this position generally ranges between $53,000 and $65,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...

Field Resource Foreman

JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager. EXPERIENCE: Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly. CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. OTHER SKILLS AND ABILITIES: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. The salary range for applicants in this position generally ranges between $55,000 and $75,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...

Customer Support Apprentice L3

Working primarily on the library floor, this campus-based post acts as a first point of help and advice for library users, helping them access and use our extensive range of printed and electronic resources. Duties include managing the library environment, ensuring health and safety procedures are observed, ensuring students observe the Library Code of Conduct, liaising with security, reporting, and progressing maintenance issues and defects relating to the building, its environmental controls and equipment on all floors. You will contribute towards staffing the library Help Desk and Reception desk, other service points and front-line duties as required. As part of the library team, you will assist in the delivery of a high quality, customer focused library and open access IT services, which support the teaching and learning, and research activities of the University as well as promoting use of the library and its resources. You will also be required to participate in shelving activities and demonstrate an understanding of manual handling guidelines, which will be required when lifting heavy items. The postholder will participate in administrative duties including data input, carrying out admin processes, meeting and greeting users. This will also include dealing with enquiries face to face, via email and our ticketing systems, over the phone and via other support mechanisms as utilised by new department name in the future, taking part in promotional and training events to ensure an excellent customer experience for library users. The Customer Support Assistant will work closely with the Drill Hall Library Team in a variety of ways to help them enhance the customer experience. Main duties and Responsibilities: This role is 27 hours per week, with 5 hours per day spread over 4 days, and one dedicated study day of 7 hours. Actual working days / times to be agreed as per the needs of the service. Deliver an excellent customer experience including assisting users on how to use library resources and equipment. Participate in roaming support to help our users become confident and independent users of the resources available to them. Assist users with directional and initial information enquiries. Provide front-line support using the Library Management System to carry out various tasks and reports, assist users with the operation of library equipment and resources, and attend to basic problems, reporting faults as appropriate to ensure that our users have an excellent customer experience. Assist with the day-to-day operations of services and space, keeping the space in good order through regular tidying, shelving and filing, in accordance with best health and safety practice and security guidelines. Support the Library Student Worker Team (LITSAs), helping to coordinate and monitor their work and activities so that all front-line tasks are undertaken. Perform daily checks of the study environment, fixtures and fittings, reporting issues to the relevant department and ensuring these are seen through to completion. Support users with routine use of IT, such as using basic software, LapSafe laptop loans, printing and Wi-Fi. Proactively monitor and manage library bookable spaces including Group Study Rooms, dealing with these in a prompt manner. Uphold Information and Library Services policies and procedures. Participate in Library Services meetings and support Information and Library Services-wide projects, groups and activities as required. Other duties arising from the needs of the service. Training:The apprentice will receive full on the job training from the employer as well as 20% off the job training, they will also have access to a full wrap around service from SCL.Training Outcome:The apprentice can progress to a team leader role if desired once they have completed their apprenticeship.Employer Description: University of Greenwich, a modern university with three campuses in London and Kent. Working Hours :Hours will be confirmed at the interview stage .Skills: IT skills,Customer care skills,Communication skills,Organisation skills,Administrative skills ....Read more...

Technical Support Apprentice (Customer Service)

HAVi develops innovative technology that helps organisations protect their workforce from the risks of Hand Arm Vibration (HAV). We believe effective safety management is about understanding how people work and encouraging safer behaviours—not just completing paperwork. Our solutions are used by leading organisations across utilities, construction, facilities management, rail, and aerospace, and we pride ourselves on providing clear, actionable insights to help protect teams every day. What We’re Looking For: We’re looking for someone who is motivated, reliable, and keen to learn. This role suits someone who enjoys speaking with people, solving problems, and taking responsibility for their work. Because we are a small team, it’s important that you are comfortable working independently, staying organised, and communicating confidently with customers over the phone, by email, and in person. You don’t need previous experience, but a positive attitude, willingness to learn, and strong work ethic are essential. Duties and Responsibilities: Manage incoming queries via both email and telephone from new, existing, and potential customers, providing timely and professional support. Process orders accurately and efficiently, becoming an expert in our products and services. Support customers both remotely and in person, ensuring a positive experience. Maintain accurate customer records and track interactions using company systems. Collaborate with the team to share insights, ideas, and best practices. Take ownership of your professional development, learning about customer service, communication, and problem-solving. Learn and apply knowledge of relevant regulations and standards that impact our clients’ work. Identify trends in customer feedback and suggest improvements to enhance the service experience. Office support/admin including quality checking products and helping during meetings. Training: In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the business' processes and procedures. Our training is all completed both face to face, and remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you. You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours.  Training Outcome:This apprenticeship is the first step in a rewarding career at HAVi. As you gain experience, there will be opportunities to manage your own customer accounts, build lasting relationships, and take on more responsibility within the business. We encourage continuous development, so you can further your education and skills through additional training and professional qualifications. Successful apprentices may progress into permanent roles with career growth, a company car, expenses, and other benefits. You will join a growing, ambitious company where your contribution is valued, and your career potential is limitless.Employer Description:HAVi Technologies help organisations protect their workforce from the risks of Hand Arm Vibration (HAV). We believe effective safety management is about understanding how people work and encouraging safer behaviours, not just completing paperwork. For nearly 20 years we have developed innovative technology that helps businesses monitor and manage vibration exposure, turning complex safety data into clear, actionable insights. Our HAV management system is used by leading organisations across industries including utilities, construction, facilities management, rail and aerospace. At HAVi we work closely with our clients to solve real safety challenges and improve how organisations protect their teams every day.      Working Hours :Monday to Friday - 09.00 - 17.30. Lunch - 1 hour unpaid.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative ....Read more...

Apprentice Customer Service Administrator - (SEND Team)

In the first instance, your duties and responsibilities are listed below, including the critical success factors relating to the post. As the needs of the college change, you will be expected to take on or drop responsibilities as directed by the Line Manager. Critical Success Factors: Maintenance of records and relevant systems Completing relevant documentation Handling, managing and producing accurate data and reports Liaising with relevant internal and external contacts and departments High functioning ability in the use of Microsoft Office Suites Role Specific Responsibilities: Day-to-day SEND administration Monitoring or/and sending of documentation relating to EHCP annual reviews Monitoring and responding to the SEND email inbox Other Duties and Responsibilities: General administrative duties as required by the department and manager. (Filing, scanning, postal distribution) Efficient organisation of admin processes and procedures in relation to SEND Proficient use of Microsoft Office and Outlook Dealing with requests for information Filing and recording of confidential data and records General Duties and Responsibilities: The post holder is required to: Perform their duties in accordance with the college’s Equality Policy, undertaking mandatory training as required by the college. Show a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, undertaking mandatory training as required by the college Perform his/her duties in a manner that respects British values, including individual liberty and mutual respect and tolerance of different faiths and beliefs Demonstrate a commitment to the college’s values and behaviour of Excellence, Integrity, Equality, Respect, Care, Efficiency, and Innovation Ensure the health and safety of all staff and resources within his/her area(s) of responsibility, i.e. delegated responsibility in relation to the nature of the post holder’s duties and personal responsibilities as per Sections 7 and 8 of the Health and Safety at Work Act 1974 Participate in the college’s Performance Management Review Scheme Undertake Continuous Professional Development (CPD) relevant to his/her post Demonstrate core competencies as required by the role Demonstrate commitment to the college’s whole organisational approach to improving standards of literacy, numeracy, and language in line with the national Skills for Life Strategy and the college’s in-house Skill Up programme Perform any other duties as may be reasonably required from time to time by the Principal and Chief Executive, through the LDD Team Leader As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of ongoing evidence Access support from your tutor/assessor and your manager  Training:Overview of the Customer Service Level 2 Apprenticeship Standard. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time” You will complete an End Point Assessment. This will involve the following: Showcase/Portfolio Interview Practical observation Professional discussion You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment, and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday – Friday – hours to be confirmed (TBC) – You will be required to work across all of our centres, which are located in Huddersfield and Dewsbury.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Excellent timekeeping,Excellent attendance ....Read more...

Service Desk Analyst

About YouDo you enjoy helping people get the best out of technology?Do you thrive in a fast-paced, customer-focused environment where every interaction counts?At the Mining Remediation Authority, we’re looking for someone who wants to:Champion Great Customer Experience:Be the friendly, knowledgeable first point of contact for all things Digital, helping colleagues stay productive and confident in their technology.Make a Real Difference:Whether it’s solving issues, enabling new starters to shine from day one, or keeping essential systems running smoothly, your work will have a direct impact on how our organisation delivers for the public.Grow Your Skills & Shape the Future:We value curiosity, continuous improvement, and people who enjoy learning. You’ll be part of a supportive team where ideas are welcomed and development is encouraged.As a Service Desk Analyst, you’ll play a key role in delivering excellent Digital services, supporting colleagues across the organisation, and ensuring our systems and processes run smoothly and efficiently.About The RoleIn this varied and customer-facing role, you’ll: Act as the first point of contact for Digital support, logging incidents and requests using ITIL best practice and delivering first‑time fixes where possible.Manage Authority issued iOS devices, ensuring they are built, compliant, supported and ready for users.Provide Digital inductions for new starters and communicate service updates, outages and supplier information.Support daily monitoring, major incident management, documentation upkeep, service reporting and general admin.Contribute to continuous improvement across processes, customer experience and overall Digital service quality.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description. Role location: Onsite working out of our Mansfield office Schedule:Application closing date: 12th April 2026Sifting date: w/c 13th April 2026Interviews: w/c 20th April 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:We’re proud to be an inclusive employer and are committed to building a workforce that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds and identities, and we actively promote equality of opportunity throughout our recruitment process.As part of our commitment to inclusive recruitment, we offer a guaranteed interview to applicants who meet the minimum selection criteria and identify as disabled or from a minority ethnic background, this aligns with our values.We recruit based on your skills, experience and potential not your ethnicity, background, gender identity, sexual orientation, or any other protected characteristic. To help ensure fairness, we anonymise applications by asking you to remove personally identifiable information before they are reviewed by hiring managers. This helps us reduce unconscious bias and focus solely on what matters, your ability to succeed in the role.If you’re successful in joining us, it’s because we believe in your ability to make a meaningful contribution. By continuing to improve the diversity of our organisation, we strengthen our collective knowledge, creativity, innovation and living our values of being trusted, inclusive, and progressive every day.If you require reasonable adjustments or an alternative format to apply, please contact us at Recruitment@MiningRemediation.gov.uk or call us on 01623 637000. We are happy to support you through the process.  ....Read more...