Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same.
As our Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem-solving skills.
Your role will include:
Help coordinate customer service requests and follow up on tickets
Assist with credit control and basic finance admin tasks
Maintain accurate records and update customer information in systems
Communicate with customers by phone and email to provide updates and support
Collaborate with different teams to ensure smooth customer experiences
Benefits Include:
25 days holiday plus bank holidays
Free on-site parking
Good transport links
Regular team socials and events
Training, mentoring, and clear progression opportunities
Training:On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship L3 Qualification.Training Outcome:Possibility of a full time role after the completion of the apprenticeshipEmployer Description:We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.Working Hours :Monday-Friday (08:00-17:00)Skills: Communication skills,Attention to detail....Read more...
Admin & coordination
Keeping CRM systems, spreadsheets and contact records up to date
Helping schedule meetings, take notes, and prep agendas
Monitoring and responding to shared inboxes with guidance
Supporting with reporting and gathering data for team reviews
Helping manage calendars and timelines for campaigns or projects
Sales support
Preparing documents and proposals for prospects and clients
Sending follow-up emails and tracking responses
Supporting the sales team with lead generation tasks
Helping with research on competitors, sectors or events
Making sure our documents and pitch decks stay fresh and on-brand
Marketing support
Assisting with setting up email campaigns, social posts and blog updates
Helping plan and coordinate in-person and online events
Updating the website and content library
Supporting brand and marketing campaigns with tasks like proofreading, formatting or image sourcing
Helping with photo/video shoots, event logistics or swag packs
Team support
Jumping in on ad hoc tasks across the team
Learning how sales and marketing contribute to company growth
Getting involved in creative sessions, brainstorms or content planning
Training:1 day per month to take place at Northampton College.Training Outcome:A full-time, permanent role.Employer Description:We’re a hybrid mail company helping businesses send and receive post online. We make snail mail feel like email, and we’re not stopping there. We’re growing fast, building smart tools, and rethinking how business should work.
We’re a curious, energetic team that cares about our customers and each other. We like people who ask questions, get stuck in, and want to make things better.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Duties will include:
Source and pre-screen candidates using platforms like CV Library and Reed to identify the best talent for client vacancies.
Conduct high-volume cold calls (up to 70/80 call per day) to potential candidates and clients, promoting opportunities and building relationships.
Support recruitment consultants with shortlisting, arranging interviews, and providing updates to both candidates and clients.
Create, post, and monitor engaging job adverts across multiple platforms.
Maintain and update CRM and ATS systems, keeping candidate and client records accurate and up to date.
Provide guidance and feedback to candidates throughout the recruitment process, managing correspondence professionally via phone and email.
Assist with admin compliance, reference requests, processing agency worker timesheets.
Work towards personal and team targets, contributing to the consultancy’s growth while developing your own career.Training:Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release. One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:Upon successful completion of the apprenticeship, there is the potential to progress into a permanent Recruitment Consultant role within the business. Continued development and career progression are encouraged, with opportunities to grow into senior recruitment or management positions over time.Employer Description:Tempting Recruitment first opened our doors in 2018 and since then we have gone about rapidly growing our business and market space. We have offices based in Croydon, London and Dartford, Kent, but our reach stretches throughout the whole of the United Kingdom. We are a vastly experienced and friendly team who strive to be successful at what we do.Working Hours :Monday - Friday, between 8:30am - 5:30pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
Want to get stuck into construction and actually learn skills you’ll use for life? This apprenticeship is your chance.
You’ll start by shadowing our office manager, seeing how we keep everything running behind the scenes. Then, you’ll dive in, take on more responsibilities, work with different teams, and even meet customers—so you get the full picture of how we do things.
Some of the things you’ll do:
Help out with tender documents and contract bids
Keep our admin and compliance systems organised
Head out to construction sites and see the action up close
Work on sustainability projects and help us reduce our carbon footprint
Along the way, you’ll pick up skills that really matter—communication, problem-solving, teamwork, and time management—while building a path for growth in the company.
We’re after someone organised, curious, and ready to learn. If you’ve got a can-do attitude and a “let’s make this happen” mindset, you’ll fit right in.Training:The successful applicant will work towards a Level 3 Business Administration Qualification, which will take between 15-21 months plus EPA. (End Point Assessment).Training Outcome:Jack Lunn are really committed to providing progression for the right candidate, and would hope to progress the candidate into more of a Management role, post-apprenticeship.Employer Description:EN:Able Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.Working Hours :Monday to Friday, 08:30 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
You will be dealing with day to day enquiries from members of the public, town parish councils and elected members. You will be assisting in recording and maintaining all data in relation to performance indicators, tipping data and tonnages and vehicle records in relation to servicing schedules and other relevant data as required. Accuracy and record keeping is an essential part of the role as is using various ICT systems. You must be able to self-motivate yourself with an ability to work on your own initiative and prioritise work
· Responding to customers either over the phone or by email
· Recording data on a PC and keeping accurate records
· Keeping the website up to dateTraining:Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.Training Outcome:
To a permanent role as Technical Business Support Administrator
Progression to other roles within the council
Employer Description:Rushcliffe BC is a local Authority within Nottinghamshire. We are an award-winning and innovative council with a reputation for delivering high quality value for money services and exceeding our residents’ expectations.
We employee over 300 employees across 3 main sites- West Bridgford, Bingham and London Road, Nottingham.
We employ a range of roles from admin, finance, ICT, customer service, environmental health officers, planning officers, refuse, hgv drivers, grounds maintenance and street cleansers.Working Hours :The workplace operates usually from 7am– 3.30pm
Monday– Friday so hours would be within this core time e.g. 7.30– 3.30
Each day is 7.5 hours with a 30 minute unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Your role will be to ensure the smooth operation of payroll and ensure that all contractors are compliant in line with company, clients, and legal requirements. You will ensure all systems and data is up to date and that you provide friendly and accessible and customer service to the highest standards and that promotes company values.
Duties will include:
Contractor Timesheets & Payroll:
Submit and verify timesheets meet deadlines and accuracy standards
Chase missing or unapproved timesheets
Resolve timesheet and payroll queries
Clear payroll with Line Manager, flagging any issues
Compliance & Documentation:
Verify right to work and collect references per client requirements
Process DBS checks and ensure all compliance documents are complete and signed
Maintain accurate contractor files, regularly chasing missing information
Keep CRM and databases up to date in line with GDPR
Communication & Admin Support:
Handle general phone, email, and payroll enquiries
Log and escalate correspondence, compliments, and complaints appropriately
Provide ad hoc support to meet team targets
Keep Line Manager informed of compliance progress
Training:Teaching and learning the skills, knowledge and behaviours within Business Administration Level 3.Training Outcome:Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent role such as a Compliance Officer or Payroll Administrator. The role offers long-term development in administration, compliance, and data management, with potential to gain further qualifications and take on increased responsibilities.Employer Description:Tempting Recruitment first opened our doors in 2018 and since then we have gone about rapidly growing our business and market space. We have offices based in Croydon, London and Dartford, Kent, but our reach stretches throughout the whole of the United Kingdom. We are a vastly experienced and friendly team who strive to be successful at what we do.Working Hours :Monday - Friday 8:30 a.m. - 5:30 p.m.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
The role within the Apprenticeship team is to support both the team and the college’s apprentices and employers by providing effective administration and coordination of processes for internal and external customers, contributing to the delivery of our growth strategy.
Day-to-day responsibilities will include:
Engaging with employers and learners to book initial assessments and other activity relating to apprenticeships
Assisting the team with any basic admin, including diary management, appointments and caseload management
Arranging and co-ordinating meetings, including room bookings, distribution of documentation and minute taking
Maintain and then accurately update the college’s systems and training platforms
Collaborate effectively with team members and other departments where necessary, including supporting the team based at Toyota Manufacturing in Burnaston
Training:
Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:Upon successful completion of this apprenticeship, there is a possibility of a permanent position within BSDC.Employer Description:Join a passionate, dynamic team. We really care about making Burton and South Derbyshire College a vibrant, outstanding college. There couldn’t be a more exciting time to help us reshape BSDC for the challenges and opportunities ahead. Over 400 people work hard to make our College the success it is, from invigilators joining us for a few hours a year, through flexible part time work to many full time academic and support roles. If you share our passion for challenging, improving and making our college the best it can be, we’d love to hear from you.Working Hours :Monday - Friday, times to be confirmed.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,IT skills,Non judgemental,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
Duties will include:
Source and pre-screen candidates using platforms like CV Library and Reed to identify the best talent for client vacancies
Conduct high-volume cold calls (up to 70/80 call per day) to potential candidates and clients, promoting opportunities and building relationships
Support recruitment consultants with shortlisting, arranging interviews, and providing updates to both candidates and clients
Create, post, and monitor engaging job adverts across multiple platforms
Maintain and update CRM and ATS systems, keeping candidate and client records accurate and up to date
Provide guidance and feedback to candidates throughout the recruitment process, managing correspondence professionally via phone and email
Assist with admin compliance, reference requests, processing agency worker timesheets
Work towards personal and team targets, contributing to the consultancy’s growth while developing your own career
Training:Recruiter Level 3.
Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release. One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:Upon successful completion of the apprenticeship, there is the potential to progress into a permanent Recruitment Consultant role within the business. Continued development and career progression are encouraged, with opportunities to grow into senior recruitment or management positions over time.Employer Description:Tempting Recruitment first opened our doors in 2018 and since then we have gone about rapidly growing our business and market space. We have offices based in Croydon, London and Dartford, Kent, but our reach stretches throughout the whole of the United Kingdom. We are a vastly experienced and friendly team who strive to be successful at what we do.Working Hours :Monday - Friday 8:30 a.m. - 5:30 p.m.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
As a Business Admin Apprentice, you’ll play an important role in supporting the smooth running of the office and gaining hands-on administrative experience. Working with T & S Heating Ltd, you’ll be part of a team that delivers essential support to customers and engineers every day. This role is a great opportunity to build practical office skills while contributing to keeping heat in people's homes.
Key Responsibilities:
Maintain and update customer databases with accurate information.
Input sales data into CRM systems and generate reports.
Manage documentation and filing systems, ensuring organisation and accessibility.
Answer day-to-day calls promptly, addressing customer concerns and resolving issues courteously.
Respond to customer enquiries about orders, product information, and delivery status.
Provide excellent customer service throughout the order cycle and support general office duties.
In addition to these core responsibilities, your apprenticeship will equip you with essential business administration skills, such as teamwork, communication, problem-solving, and professional conduct – providing a well-rounded foundation for a future office career.Training:The successful apprentice will attend college, once a month on a Monday, at our City Hub Campus.
- You will be assigned an assessor who will set tasks and mark them throughout the course
- You will attend one-to-one meetings with the assessor/employer periodically to track progress and identify areas for improvement
- End point assessments include project presentation, remote portfolio interview and knowledge test
This apprenticeship is work based learning therefore most of the time you will be working at the employer’s addressBusiness Administration Level 3 (https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0)Functional Skills if requiredPlease note that the apprenticeship standards require the apprentice to sit an End Point Assessment. Please refer to above link for more informationTraining Outcome:There may be an opportunity for a full-time position upon successful completion of the apprenticeship, subject to availability.Employer Description:T & S Heating Ltd is a trusted, family-founded company based in Arnold, Nottingham. Since 1974, they have grown from a small heating business into one of the East Midlands’ leading plumbing and heating providers. Today, they serve over 150,000 properties, offering 24/7 maintenance services, boiler installations, and renewable energy solutions. The company prides itself on delivering high-quality, reliable service while maintaining strong ties to the local community. T & S Heating is committed to investing in staff training, apprenticeships, and community initiatives, making it a respected, caring, and forward-thinking employer that values its employees and the communities it serves.Working Hours :8:30 – 17:00, Monday – Friday, 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Are you a sharp, driven graduate looking for a meaningful role in a fast-paced, progressive environment? Are you energised by pressure, motivated by purpose, and ready to be part of something that's genuinely different?We're a high-performing GP practice delivering care differently - and we're building a team of bright minds to help us keep pushing the boundaries of excellence within the NHS.This is not your typical reception or admin role. There's no clock-watching, no sitting back - this is full-on, purposeful work from the moment we open our doors; with opportunities to develop data analysis and business intelligence and we encourage professional development to prepare you for career progression either within the organisation or the Primary Care sector.Who We're Looking For:
Graduates with strong academics and a hunger to learn and growExceptional communicators who thrive under pressure and adapt quicklyIndependent thinkers who can work shoulder-to-shoulder with clinical and management teamsResilient, energetic individuals with an impeccable sickness record and rock-solid commitmentPeople who understand that every patient contact matters - and who take pride in doing things properly and safely
What You'll Be Doing:
Supporting the clinical and leadership team to deliver seamless patient careManaging real-time patient flow and coordinating services on the groundUsing initiative and judgment alongside rules based procedures to solve problems on the flyTaking ownership of your role and constantly looking for ways to improve systems and service
Why Join Us?
Be part of a visionary, pioneering team changing the face of general practiceWork in a stimulating environment where no two days are the sameLearn rapidly, contribute meaningfully, and develop a career with purposeEnjoy the camaraderie and challenge of a high-performing, values-driven team
This role demands a lot - but gives even more in return. If you're ready to work hard, think smart, and be proud of what you do every single day, we want to hear from you.Apply now with your CV and a brief cover letter telling us why you stand out.Not suitable for anyone looking for an easy ride - this is serious work that matters. ....Read more...
We are working with a fast-paced, multi-site hospitality business to support the recruitment of a Junior HR Business Partner. This is an exciting opportunity for someone looking to take the next step in their HR career within a dynamic and people-focused environment.The role will play a key part in supporting managers across multiple locations, enhancing the overall employee experience, and ensuring the smooth delivery of all HR administration and processes. There's a strong focus on wellbeing, compliance, reporting, and improving operational efficiency across the people function.Key Responsibilities:
Build strong relationships with management and frontline teams to support engagement, morale, and retentionAnticipate and respond to workforce planning and recruitment needsManage day-to-day HR systems and processes, particularly using Harri (Core HR, ATS, scheduling, payroll, time and attendance)Handle queries from the people inbox, including sickness, maternity, and reference requestsMaintain and audit employee files and documentation for complianceEnsure Right to Work checks are carried out accurately and in line with legal requirementsProvide regular reporting on people data and metrics to the senior leadership teamSupport onboarding processes, including enrolling new starters onto internal training platformsCoordinate external training bookings and assist with induction complianceAssist in policy creation and updates in line with evolving business needs and employment legislationLiaise with payroll to ensure accurate employee communication across all sitesProvide note-taking support during employee relations processes including investigations and disciplinariesKeep up to date with employment law to support best practice
Ideal Candidate Profile:
Experience in a similar HR admin or junior business partner roleStrong knowledge of the full employee lifecycle and HR best practicesPrevious experience using Harri is essentialBackground in the hospitality or leisure sector preferredHighly organised, proactive, and confident working in a fast-moving environmentStrong communication skills, both written and verbalCIPD Level 3 or above
This is a fantastic opportunity to join a growing people team in a business that truly values its workforce and places culture and wellbeing at the heart of what it does....Read more...
Ability to work with and highlight cases to our internal team with GSC.
Support with financial topics including: inhouse payment invoices, adding in details and invoicing customers.
Supporting with customer queries relating to collection and payment of invoices.
Running reports for customs activities including imports, exports, transits etc.
General administration tasks through MS email, word, excel, and DHL systems.
Ability to support with a wide range of task activities, with scope to learn and understand customs processes.
Scope for development with the aim of moving into an operational or support roles within DHL business.
Business Admin apprenticeship to be completed.
Ability to work within a team.
Training:On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours of off-the-job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business, subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday between 9am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
General Administration
Provide general administrative support to staff and departments across the school.
Act as a point of contact for staff, students, parents, and visitors, dealing with enquiries professionally both in person and by phone or email.
Support reception and front office duties, including signing in visitors (ensuring safeguarding processes are followed), answering phones, and handling mail.
Prepare and distribute letters, reports, forms, and newsletters using Microsoft Office or Google Workspace.
Maintain and update school records (manual and digital), including student data, attendance records, and filing systems.
Help with data entry and maintaining the school’s management information system (MIS).
Assist with attendance monitoring and reporting.
Assist with the organisation of meetings and school events, including booking rooms and taking minutes.
Liaise with teaching and support staff to ensure accurate and timely communication and record-keeping.
Finance & Business Support
Assist in processing purchase orders, invoices, and payment requests through the school’s finance system.
Liaise with external suppliers and service providers regarding orders, deliveries, and queries.
Help monitor income and expenditure for school trips, events, and departmental budgets.
Support with petty cash handling, logging of receipts, and basic financial reporting.
Assist in maintaining accurate records for stock control and asset management.
Liaison & Communication
Liaise with parents and carers regarding school payments, trips, and general enquiries.
Work with external organisations such as suppliers, contractors, and local authorities, ensuring timely and accurate communication.
Collaborate with internal departments (e.g. pastoral, curriculum, site staff) to support administrative and operational needs.
Compliance & Policies
Ensure compliance with school policies, particularly in relation to data protection, confidentiality, safeguarding, and health and safety.
Handle sensitive information appropriately and in line with GDPR regulation
Work co-operatively with, and in support of everyone at the school (including the work of other team members) by undertaking such additional duties as are reasonably commensurate with the post and level of responsibility.
Review and develop own professional practice, undertaking training as required
Develop good working relations with other colleagues and promote a positive impression of the support services in all circumstances, identifying areas for improvement.
Help foster a positive culture by upholding the vision and aims of the school.
Have due regard for data protection, confidentiality, child protection and health and safety policies.
Work with pupils and staff in a courteous, caring and responsible manner.
Work with visitors in such a way that it enhances the reputation of the school.
Support the school in helping to prepare for external inspections (e.g. OFSTED).
Help protect the school environment by making sure working areas (including shared areas, stockrooms and workstations) are tidy, clutter free and safe to use.
As a user of the school’s network, you must comply with the school’s IT policy and social media policy and understand that the school may monitor your emails and internet activity.
Requests to take time in lieu during term time will be treated on an individual basis and must fit with the needs of the school.
Training:
Level 3 Business Administrator Apprenticeship Standard St Peter’s Catholic High School.
Training Outcome:Permanent Role: If you perform well and there’s a vacancy, you may be offered a full-time admin assistant or finance/admin officer role.
Further Training: You could move on to a Level 3 or 4 apprenticeship in:
Business Administration
School Business Management
Finance or Accounting (e.g. AAT)
Transferable Experience: Even if there’s no role at the school, you’ll have gained:
Valuable admin experience
A recognised qualification
Strong references to help you apply elsewhereEmployer Description:St. Peter’s is a successful and oversubscribed 11-16 Catholic Secondary School of approximately 1040 pupils. We primarily serve the children of our partner parishes across a wide area in Wigan, Lancashire and St. Helens. We pride ourselves on living out our mission statement to be a ‘Learning and serving community enriched through friendship and Christian faith.’ We are committed to both high standards of learning and personal conduct and to being a warm inclusive school where every child can succeed.
The vast majority of our pupils achieve expected or above expected standards at the end of KS2 and this leads to challenging targets at GCSE level. Through our clear expectations and nurturing environment, we create a calm focused learning environment where teachers can teach and the needs of all of our pupils can be met.
The curriculum offer at St. Peter’s is a wide and varied one with a very strong academic core and a diverse offer of Arts, Technical and practical courses. I would encourage you to explore this offer on the school website.
Our staff team is a strong mix of very experienced and more recently qualified colleagues and they are very well supported at all levels by our Professional Development Programme. Staff wellbeing is at the heart of our philosophy and we have embraced a number of strategies to promote this including staff wellbeing cafes, wellbeing buddies and the opportunity to work from home where practicable. Staff Development is supportedWorking Hours :Term-time only. Working times are flexible, but generally 8:30am -3:30pm Mondays to Thursdays and 8:30am-3:00pm on Fridays with a 30-minute unpaid lunch. Working from home is allowable for some of this time, but it must meet the needs of the school.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Respect for the Catholic Ethos,Character and Personal Conduct,Adaptability....Read more...
As PA Administrator you will be joining an established and well-respected employer in Banbury, on a full time, permanent basis (office based). You will provide full administrative support to designated departments and assisting others as required. In addition, you will take responsibility for supporting on reception when required.
As PA Administrator, you will be responsible for:
PA Role
Direct responsibilities to designated teams and across the company, providing; diary management, call handling and general support as required
Providing administrative support to a designated team including creating, reviewing and distributing correspondence and client information
Completing digital dictation
Proactive client liaison – confirming appointments, recording data and logging details onto the Microsoft Schedule diary system to ensure optimum time management
Handling telephone contact with clients, making appointments etc.
Maintaining seamless paperless office environment and ensure it is accurate and up to date. Including regular archiving and proactive drive towards paperless office
Utilising systems to maintain accurate and secure data management
Organising lunches and other client contact activities for designated sections
Supporting with Board meeting attendance and minutes where required
Providing Marketing support where required
Sorting and scanning of post and documents for Partners and Departments
Training new starters and existing staff on internal procedures, specifically relating to use of technology
Reception Admin Support
Taking an active role on reception covering for periods of the week on a rota basis. This will require permanent physical presence on reception for several days a week, providing seamless front of house experience for visitors and our own people
Preparing meeting rooms, ensuring an outstanding client experience
Accurately processing incoming and outgoing post, deliveries, couriers, and international mail
Ensuring parking and external premises are fit for purpose and maintained in conjunction with the facilities team
In conjunction with IT, supporting users with meeting room technology and set up
Overall ownership of client meeting areas and staff recreation room including, coffee machine, drinks, weekly stock ordering and liaising with cleaners
Working with IT to manage electronic signing in and out technology
Working with Admin team to maintain stock levels and order consumables, stationery and large meeting lunch orders for the business
Unlocking premises ready for office opening
Critical Skills Required
Fully computer literate, including excellent Microsoft Office skills (Outlook, Word, Excel and PowerPoint)
Excellent telephone manner with good interpersonal and communication skills
Ability to work on your own or in a team
Ability to work under pressure and prioritise work effective and efficiently
Flexible attitude to work patterns
Excellent organisation and administrative skills
Accurate data inputting skills and eye for detail
Ability to use initiative in terms of decision making
The true benefit of working for this employer is the culture and values driven environment, which promotes sustainable development for all their talented people.
They also offer:
Competitive salary of £25,000 - £32,000
Enhanced Employer Pension Contribution
23 days’ holiday per annum plus Bank Holidays (Increases with length of service)
Use of benefits platform
Life assurance
Flexible working Structure: Flex-e
Private Medical Insurance, provided by Vitality
Medical Cash Plan, provided by Health Shield
Comprehensive Employee Assistance Programme (EAP)
....Read more...
Residential Property Legal AssistantLocation: ReadingSalary: £25,000 -£30,000 (depending on experience and expertise)
We’re on the lookout for a full-time Legal Assistant to join a busy and growing Residential Conveyancing team in Reading. You’ll be working alongside experienced Solicitors and Licensed Conveyancers, supporting them on a varied caseload across all things property.This is a fantastic opportunity to join a growing team with a competitive salary, brilliant benefits, and colleagues who don’t bite (unless you take the last biscuit in the tin).About You• At least 2 years’ experience in a similar legal role, with a good grasp of conveyancing processes and procedures.• Bonus points if you’ve wrangled Tikit/Partner for Windows before (and lived to tell the tale).• Excellent client care skills, a genuine enthusiasm for helping people, and organisational skills that would make Marie Kondo proud.• Comfortable with modern IT systems, audio and copy typing, and diary management (because who doesn’t love a well-planned calendar?).• Able to multi-task, prioritise like a pro, and keep cool under pressure.• High attention to detail and complete confidentiality are an absolute must.What You’ll Be Doing (a.k.a. Making Magic Happen):• Handling a full range of admin tasks – from opening files and drafting contract packs, to dealing with exchanges, final searches, SDLT and AP1 submissions.• Managing calls and providing updates to clients, estate agents, lenders and solicitors (yes, sometimes all in one afternoon).• Keeping files compliant, responding to Land Registry requisitions, and even tackling some dictation along the way.What’s In It For You?• Competitive salary• 25 days’ annual leave + Bank Holidays (plus the office closes between Christmas and New Year)• Hybrid working options (role-dependent)• Salary sacrifice pension scheme with 5% matching contribution• Life assurance & Group Income Protection• BUPA cashback plan & Private Medical Insurance• Enhanced Family Friendly policies (because family matters)• Employee Assistance Programme (including GP consultations)• Funded professional subscriptions & support towards qualifications• Employee referral scheme (yes, you get rewarded for knowing people)• Volunteering programme & plenty of social events – from summer BBQs to the Christmas party
If you’re organised, client-focused, and looking to take the next step in your career with a team that works hard but has a laugh along the way, we’d love to hear from you.....Read more...
Residential Property Legal AssistantLocation: WokinghamSalary: £25,000 -£30,000 (depending on experience and expertise)
We’re on the lookout for a full-time Legal Assistant to join a busy and growing Residential Conveyancing team in Reading. You’ll be working alongside experienced Solicitors and Licensed Conveyancers, supporting them on a varied caseload across all things property.This is a fantastic opportunity to join a growing team with a competitive salary, brilliant benefits, and colleagues who don’t bite (unless you take the last biscuit in the tin).About You• At least 2 years’ experience in a similar legal role, with a good grasp of conveyancing processes and procedures.• Bonus points if you’ve wrangled Tikit/Partner for Windows before (and lived to tell the tale).• Excellent client care skills, a genuine enthusiasm for helping people, and organisational skills that would make Marie Kondo proud.• Comfortable with modern IT systems, audio and copy typing, and diary management (because who doesn’t love a well-planned calendar?).• Able to multi-task, prioritise like a pro, and keep cool under pressure.• High attention to detail and complete confidentiality are an absolute must.What You’ll Be Doing (a.k.a. Making Magic Happen):• Handling a full range of admin tasks – from opening files and drafting contract packs, to dealing with exchanges, final searches, SDLT and AP1 submissions.• Managing calls and providing updates to clients, estate agents, lenders and solicitors (yes, sometimes all in one afternoon).• Keeping files compliant, responding to Land Registry requisitions, and even tackling some dictation along the way.What’s In It For You?• Competitive salary• 25 days’ annual leave + Bank Holidays (plus the office closes between Christmas and New Year)• Hybrid working options (role-dependent)• Salary sacrifice pension scheme with 5% matching contribution• Life assurance & Group Income Protection• BUPA cashback plan & Private Medical Insurance• Enhanced Family Friendly policies (because family matters)• Employee Assistance Programme (including GP consultations)• Funded professional subscriptions & support towards qualifications• Employee referral scheme (yes, you get rewarded for knowing people)• Volunteering programme & plenty of social events – from summer BBQs to the Christmas party
If you’re organised, client-focused, and looking to take the next step in your career with a team that works hard but has a laugh along the way, we’d love to hear from you.....Read more...
Residential Property Legal AssistantLocation: FarnhamSalary: £25,000 -£30,000 (depending on experience and expertise) We’re on the lookout for a full-time Legal Assistant to join a busy and growing Residential Conveyancing team in Reading. You’ll be working alongside experienced Solicitors and Licensed Conveyancers, supporting them on a varied caseload across all things property. This is a fantastic opportunity to join a growing team with a competitive salary, brilliant benefits, and colleagues who don’t bite (unless you take the last biscuit in the tin). About You• At least 2 years’ experience in a similar legal role, with a good grasp of conveyancing processes and procedures.• Bonus points if you’ve wrangled Tikit/Partner for Windows before (and lived to tell the tale).• Excellent client care skills, a genuine enthusiasm for helping people, and organisational skills that would make Marie Kondo proud.• Comfortable with modern IT systems, audio and copy typing, and diary management (because who doesn’t love a well-planned calendar?).• Able to multi-task, prioritise like a pro, and keep cool under pressure.• High attention to detail and complete confidentiality are an absolute must. What You’ll Be Doing (a.k.a. Making Magic Happen):• Handling a full range of admin tasks – from opening files and drafting contract packs, to dealing with exchanges, final searches, SDLT and AP1 submissions.• Managing calls and providing updates to clients, estate agents, lenders and solicitors (yes, sometimes all in one afternoon).• Keeping files compliant, responding to Land Registry requisitions, and even tackling some dictation along the way. What’s In It For You?• Competitive salary• 25 days’ annual leave + Bank Holidays (plus the office closes between Christmas and New Year)• Hybrid working options (role-dependent)• Salary sacrifice pension scheme with 5% matching contribution• Life assurance & Group Income Protection• BUPA cashback plan & Private Medical Insurance• Enhanced Family Friendly policies (because family matters)• Employee Assistance Programme (including GP consultations)• Funded professional subscriptions & support towards qualifications• Employee referral scheme (yes, you get rewarded for knowing people)• Volunteering programme & plenty of social events – from summer BBQs to the Christmas party
If you’re organised, client-focused, and looking to take the next step in your career with a team that works hard but has a laugh along the way, we’d love to hear from you.....Read more...
We are looking for a business admin lettings apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
With the aim to develop and have more responsibility during your apprenticeship, the role will include some of the following areas:
Communicating over the telephone with customers, clients and colleagues.
Managing email inboxes.
Use excellent customer service continuously.
Organise and report data.
Use of spreadsheets.
Managing in-house computer systems.
Filing, scanning and archiving documents.
Answering incoming calls to the office.
Dealing with post.
Data entry.
Use of bespoke software.
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.
Full training will be given.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Apprenticeship Standard
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged into your electronic portfolio
Training Outcome:Progression to a permanent role upon completion of the apprenticeship for the right applicant.Employer Description:Care4Properties is a Leeds-based estate and letting agency, with its head office located at 188a Roundhay Road in the LS8 area. Since 2010, the firm has built its reputation across Yorkshire for managing both residential and commercial property portfolios, handling rentals, sales, and property management services.Working Hours :Monday to Friday, 9.00am - 5.00pm - (1 hour lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Residential Property Legal AssistantLocation: ReadingSalary: £25,000 -£30,000 (depending on experience and expertise)
We’re on the lookout for a full-time Legal Assistant to join a busy and growing Residential Conveyancing team in Reading. You’ll be working alongside experienced Solicitors and Licensed Conveyancers, supporting them on a varied caseload across all things property.This is a fantastic opportunity to join a growing team with a competitive salary, brilliant benefits, and colleagues who don’t bite (unless you take the last biscuit in the tin).About You• At least 2 years’ experience in a similar legal role, with a good grasp of conveyancing processes and procedures.• Bonus points if you’ve wrangled Tikit/Partner for Windows before (and lived to tell the tale).• Excellent client care skills, a genuine enthusiasm for helping people, and organisational skills that would make Marie Kondo proud.• Comfortable with modern IT systems, audio and copy typing, and diary management (because who doesn’t love a well-planned calendar?).• Able to multi-task, prioritise like a pro, and keep cool under pressure.• High attention to detail and complete confidentiality are an absolute must.What You’ll Be Doing (a.k.a. Making Magic Happen):• Handling a full range of admin tasks – from opening files and drafting contract packs, to dealing with exchanges, final searches, SDLT and AP1 submissions.• Managing calls and providing updates to clients, estate agents, lenders and solicitors (yes, sometimes all in one afternoon).• Keeping files compliant, responding to Land Registry requisitions, and even tackling some dictation along the way.What’s In It For You?• Competitive salary• 25 days’ annual leave + Bank Holidays (plus the office closes between Christmas and New Year)• Hybrid working options (role-dependent)• Salary sacrifice pension scheme with 5% matching contribution• Life assurance & Group Income Protection• BUPA cashback plan & Private Medical Insurance• Enhanced Family Friendly policies (because family matters)• Employee Assistance Programme (including GP consultations)• Funded professional subscriptions & support towards qualifications• Employee referral scheme (yes, you get rewarded for knowing people)• Volunteering programme & plenty of social events – from summer BBQs to the Christmas party
If you’re organised, client-focused, and looking to take the next step in your career with a team that works hard but has a laugh along the way, we’d love to hear from you.....Read more...
Residential Property Legal AssistantLocation: WokinghamSalary: £25,000 -£30,000 (depending on experience and expertise)
We’re on the lookout for a full-time Legal Assistant to join a busy and growing Residential Conveyancing team in Reading. You’ll be working alongside experienced Solicitors and Licensed Conveyancers, supporting them on a varied caseload across all things property.This is a fantastic opportunity to join a growing team with a competitive salary, brilliant benefits, and colleagues who don’t bite (unless you take the last biscuit in the tin).About You• At least 2 years’ experience in a similar legal role, with a good grasp of conveyancing processes and procedures.• Bonus points if you’ve wrangled Tikit/Partner for Windows before (and lived to tell the tale).• Excellent client care skills, a genuine enthusiasm for helping people, and organisational skills that would make Marie Kondo proud.• Comfortable with modern IT systems, audio and copy typing, and diary management (because who doesn’t love a well-planned calendar?).• Able to multi-task, prioritise like a pro, and keep cool under pressure.• High attention to detail and complete confidentiality are an absolute must.What You’ll Be Doing (a.k.a. Making Magic Happen):• Handling a full range of admin tasks – from opening files and drafting contract packs, to dealing with exchanges, final searches, SDLT and AP1 submissions.• Managing calls and providing updates to clients, estate agents, lenders and solicitors (yes, sometimes all in one afternoon).• Keeping files compliant, responding to Land Registry requisitions, and even tackling some dictation along the way.What’s In It For You?• Competitive salary• 25 days’ annual leave + Bank Holidays (plus the office closes between Christmas and New Year)• Hybrid working options (role-dependent)• Salary sacrifice pension scheme with 5% matching contribution• Life assurance & Group Income Protection• BUPA cashback plan & Private Medical Insurance• Enhanced Family Friendly policies (because family matters)• Employee Assistance Programme (including GP consultations)• Funded professional subscriptions & support towards qualifications• Employee referral scheme (yes, you get rewarded for knowing people)• Volunteering programme & plenty of social events – from summer BBQs to the Christmas party
If you’re organised, client-focused, and looking to take the next step in your career with a team that works hard but has a laugh along the way, we’d love to hear from you.....Read more...
Residential Property Legal AssistantLocation: FarnhamSalary: £25,000 -£30,000 (depending on experience and expertise) We’re on the lookout for a full-time Legal Assistant to join a busy and growing Residential Conveyancing team in Reading. You’ll be working alongside experienced Solicitors and Licensed Conveyancers, supporting them on a varied caseload across all things property. This is a fantastic opportunity to join a growing team with a competitive salary, brilliant benefits, and colleagues who don’t bite (unless you take the last biscuit in the tin). About You• At least 2 years’ experience in a similar legal role, with a good grasp of conveyancing processes and procedures.• Bonus points if you’ve wrangled Tikit/Partner for Windows before (and lived to tell the tale).• Excellent client care skills, a genuine enthusiasm for helping people, and organisational skills that would make Marie Kondo proud.• Comfortable with modern IT systems, audio and copy typing, and diary management (because who doesn’t love a well-planned calendar?).• Able to multi-task, prioritise like a pro, and keep cool under pressure.• High attention to detail and complete confidentiality are an absolute must. What You’ll Be Doing (a.k.a. Making Magic Happen):• Handling a full range of admin tasks – from opening files and drafting contract packs, to dealing with exchanges, final searches, SDLT and AP1 submissions.• Managing calls and providing updates to clients, estate agents, lenders and solicitors (yes, sometimes all in one afternoon).• Keeping files compliant, responding to Land Registry requisitions, and even tackling some dictation along the way. What’s In It For You?• Competitive salary• 25 days’ annual leave + Bank Holidays (plus the office closes between Christmas and New Year)• Hybrid working options (role-dependent)• Salary sacrifice pension scheme with 5% matching contribution• Life assurance & Group Income Protection• BUPA cashback plan & Private Medical Insurance• Enhanced Family Friendly policies (because family matters)• Employee Assistance Programme (including GP consultations)• Funded professional subscriptions & support towards qualifications• Employee referral scheme (yes, you get rewarded for knowing people)• Volunteering programme & plenty of social events – from summer BBQs to the Christmas party
If you’re organised, client-focused, and looking to take the next step in your career with a team that works hard but has a laugh along the way, we’d love to hear from you.....Read more...
Duties to include but not limited to;
Manage diaries, emails, and calls efficiently
Maintain records, filing systems, and databases
Support project coordination and day-to-day tasks
Help improve workflows and assist colleagues as needed
Key Responsibilities:
Provide general admin support across teams
Keep documents and records accurate and up to date
Coordinate business projects and events
Act as a first point of contact for internal and external communications
Training:
You will study Level 3 Business Administrator Apprenticeship Standard
The training will be at Harlow College, Harlow, Essex, as well as on the job
This will include Personal Learning and Thinking Skills
The program is based on end point assessment
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0Training Outcome:
Excellent opportunity to develop business administration skills with on-the-job training
Successful apprentices may progress into permanent roles, access further professional training, and take on greater responsibilities as they grow within the company
Employer Description:Jack & Georgia Shea founded the company back in 2014 when their first born son
was only 8 months old with only a few years experience as a qualified Electrician
behind Jack’s belt. Since then they’ve had significant growth and have built a
reliable, skilled and vibrant team who have all adapted to the family values and this
is reflected through all day to day tasks on the field and in the office. They have
been systematic in their employment process and have engineers located evenly
across London and Essex enabling them to cover all areas effectively and efficiently.
They have a vast array of Agents across London and Essex all willing to provide
them with exceptional references should you like to request some.
Every single team member has an incredible skill set, a ‘can do attitude’ and all go
above and beyond to ensure smooth processes and 1st time fix rates. SheaWorks
Ltd has a slick job management system, allowing customers to track the engineers
on a map with a live ETA once the engineer is on route to the property.
On top of the electrical services we provide, we also carry out EPCs, PAT Tests,
Legionella Risk Assessments, Fire Risk Assessments and Specialist Lighting services
such as RAKO, Lutron and Crest Control.Working Hours :Monday - Friday, 08:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Enthusiasm/Motivation,Reliable,Trustworthy,Good Time Management....Read more...
Unlock and lock building, set/unset alarms
Set up and take down furniture, tables, and chairs for events
Assist with basic cleaning of rooms and equipment before and after use
Serve customers at the Coffee Bar or main bar, taking cash and card payments
Greet hirers and visitors, providing excellent customer service
Help with event preparation (e.g. setting up media equipment, arranging catering areas)
Carry out routine health and safety, and fire safety, checks and complete relevant records/compliance logs
Ensure hirers use equipment safely
Record incidents or accident on the reporting system
Support with bookings – answering queries in person, by phone, or email
Assist with stock checks and restocking items (e.g. bar supplies and cleaning products)
Shadow the Civic Centre Manager to learn about compliance, licensing, and policies
Process invoices, check payments have been received, and help chase outstanding payments
Use booking systems and IT tools for admin tasks
Take part in team meetings, training sessions, and workshops
Training:Qualification
Level 2 Customer Service Practitioner Apprenticeship Standard
Training at Warminster Civic Centre; work shadowing, webinars, industry visits, online learning, 1-1 tuition, training courses
Training style will be work based
Training Outcome:On completion of your apprenticeship, you will have a solid grounding in all aspects of customer care within a busy, multi-use hire facility. You’ll have experience working with a wide range of clients and organisations, from corporate businesses such as the National Trust, Loungers, and Wiltshire Council, to national and local voluntary groups including Age UK, Warminster & District Stroke Group, and the Riding for the Disabled Association.
You’ll gain hands-on experience supporting events such as wakes, children’s parties, exercise groups, charity functions, and community events such as markets, fairs and fundraisers.
You will develop knowledge of the full booking process, from handling initial enquiries to ensuring events run smoothly on the day, liaising with organisers, preparing rooms and equipment, and resolving queries with professionalism.
This experience will give you the skills and confidence to progress into a permanent role within the organisation or to apply for other positions in customer service, facilities management, or venue operations.Employer Description:Warminster Civic Centre is an accessible, comfortable and versatile venue available for hire in Warminster, Wiltshire. It lends itself excellently to various events including training sessions, meetings, conferences, craft fayres, indoor markets, fitness classes and group events.Working Hours :Working 5 days out of 7.
Hours: 35, includes shifts and evening, Bank Holiday and weekend working.
Breaks: 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Physical fitness....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. The foreman also ensures that all technicians complete the Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES:
Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives. This role will focus on EBuilder & CMiC. The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity. Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing. This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions. Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services. This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent. Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support. Remain business point of contact through to resolution. Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
