The Support Analyst is a key position. You will be the public face of our support department providing our customers with a 1st class service. You will be organising and prioritising IT issues, diagnosing and solving technical issues. Maintaining IT equipment and processes.
Your duties and responsibilities in this role will consist of:
1st point of call for all Support related issues
Responding to support calls within strict SLAs and ensuring customer satisfaction
Handling support calls and escalations from end users
Building/repairing workstations
Carrying out any initial troubleshooting
Escalating tickets to 2nd and 3rd line support where necessary
Attending customer sites to resolve issues which cannot be handled remotely
Preparing and configuring customer equipment as required
Ensuring the smooth day-to-day running of IT Support
Maintenance and administration of Windows Desktop environment, including all features such as:
Troubleshooting desktop issues
Networking connectivity
Installing and managing software
Basic software and hardware trouble shooting
Lead project teams to help deliver and support IT changes where needed
Following reasonable requests from your Line Manager
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:
Install and configure relevant software and hardware as appropriate, for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the rollout of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:To be part of a growing business which offers long term security, the opportunity to progress into a permanent position whilst learning about all areas of the business and how we support each other.Employer Description:ZiAAS is a trusted IT Managed Service Provider (MSP), offering a wide range of solutions to help organizations excel in the digital age. With expertise in IT support, Platform and Application management, Cyber Security, Life Cycle Asset management, Cloud Services, and more, we can help customers navigate the complex landscape of technology and drive their business forward.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This is a Level 4 apprenticeship, you need to have all the knowledge from a level 3 to apply and have experience.Run Core Stock ordering on a daily basis
Maintain the Core Stock list to ensure it is up to date, including meeting with product managers every quarter to update the parts list
Liaise with all internal teams to update the Dealer User Guide every quarter to ensure it is published on time to the Network
Support the Aftersales Operations Controller to in dealer performance management, forecasting, Dealer Aftersales Reward (DAR) payment and monitoring
Run data analysis inputs for the Aftersales Dealer Balanced Scorecard
Ad-hoc reporting requests from Aftersales Performance Managers (APMs), Regional Area Managers, and the Aftersales Manager
Maintain and update APMs’ Dealer Visit Reporting and Dealer Visit Cycle Tracker
Support reporting and admin of PPM reporting platform
Quarterly refresh of Aftersales carpark files, including liaising with external supplier
Process supplier invoices and raise POs to ensure proper financial management of departmental budget
Write and upload Aftersales Operations dealer bulletins
Maintenance of PRISM dealer data
Drive Digital Transformation development in the team, including transitioning reporting to Tableau, process improvements, and migration to Office 365
Handle dealer and APM queries relating to the above mentioned responsibilities
Maintain the team holiday calendar
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Data Analyst Level 4 apprenticeship standard.You will also receive full training and support from the Just IT.Apprenticeship team to increase your skills.Your training will include gaining a Level 4 Data qualification.Training Outcome:Potential for permanent role after completion of apprenticeship for the right candidate.Employer Description:We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Working Hours :Monday – Friday- 37.5 hours
9am – 5:15pm ( Monday to Thursday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is a Level 4 apprenticeship, you need to have all the knowledge from a level 3 to apply and have experience.
Quick Voice of Customer Sales & Aftersales Survey reporting Extract, compile and distribute weekly and monthly results, including performance trends.
Mystery Shop Programme Support Maintain reporting dashboards to track dealer’s quarterly and monthly results. Develop new reporting to show performance trends, Mystery Shop & Google reviews to provide an overview of each Dealers’ customer quality performance.
Email Validity Trend Analysis Report. Extract, compile and distribute monthly reports for Sales and Aftersales, used by field force and Sales & Marketing functions. This activity ensures we maximise customer data capture for marketing and customer behaviour insight as well as maximising survey reach.
Benchmark New Car Buyer Satisfaction. Extract, compile, and present insight to highlight Nissan’s strengths and improvement opportunities in customer satisfaction compared with competitor automotive brands.
Dealer Assessment and Coaching Programme support. Experts in dealer process and customer handling visit dealers struggling to provide consistently high levels of customer satisfaction. Provide reporting to highlight focus areas from our own data to the consultant to aid their diagnostic. Maintain and develop tracking of agreed action completion and Customer satisfaction results to see if it is working.
The Nissan Customer Quality Apprentice role provides the opportunity to learn about dealer operations, performance management, and develop expertise in efficient reporting and latest data visualisation tools (e.g. Tableau).
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Data Analyst Level 4 apprenticeship standard.
You will also receive full training and support from the Just IT.
Apprenticeship team to increase your skills.
Your training will include gaining a Level 4 Data qualification.
Training Outcome:Potential for permanent role after completion of apprenticeship for the right candidate.Employer Description:We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Working Hours :Monday – Friday; 37.5 hours
9am – 5:15pm (Monday to Thursday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Job duties;
Extracting, analysing, and reporting on data samples using SQL, excel spreadsheets and Melodi our bespoke IT system.
Running reports, checking for errors, and explaining issues/trends.
Responding to requests for data and providing supporting information to both internal and external customers.
Continuously looking for improvements to existing processes & checks and balances.
Ensuring that data integrity is effectively managed and that the data we hold is secure.
Training:Data Technician Level 3 Apprenticeship.
If you need to unlock and better communicate the data and technology you have at your disposal, this apprenticeship will help your employees become more data literate to understand insights, create transformation, and give you the competitive edge.
With sharp analysis at its heart, a Kaplan Data Literacy apprenticeship is anything but standard.
As well as developing technical skills using a range of core technologies and platforms, we support our learners to weave together the ability to source, analyse, work with data, and generate insights that underpin business decisions.
Our Data Literacy apprenticeship programme integrates five modules of technical training with work based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Microsoft Office Specialist: Excel Associate
Data Literacy
Data Analysis and Visualisation with Excel
Databases and Data Modelling
Data Challenge
For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.Training Outcome:
Potential progression to Data Analyst role or within the wider Operations team.
Employer Description:With over 10 million gas and electricity meters deployed, Macquarie Energy Leasing Ltd is a market leader in the meter asset provision sector in the UK. Working Hours :40 hours. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical....Read more...
About the role:
Our clients are implementing a world class planning and reporting platform Vena which includes MS Excel, PowerPoint, CoPilot, SQL. Our consultants will support our clients every step of the way through this implementation process. We love our customers and we are looking for consultants with a sharp approach to making our customers successful.
Why you may be interested:
You will come to work for a small organisation that will be growing significantly over the next few years.
You will make an impact from the very beginning by being part of a small team.
You will work with market leading Enterprise Performance Product (EPM) Vena which harnesses the full suite of Microsoft technologies.
You will be working for an ethical organisation that will support your personal and business wellbeing. We are good people and want to build an ecosystem of likeminded people.
You will be rewarded fairly for the work that you do and the value that you bring to the organisation.
You are looking to working in a environment that harnesses your technology expertise. We want our clients to value your input in modernising their Planning and Reporting processes
You are project oriented and work well collaboratively: You have the initiative and drive to see a project from beginning to end within a small team
You are looking to broaden your skillset: You will build an extensive and relevant skillset in a position that blends business-savviness with technical know-how
You love to solve new problems: You will be working new customers across all industries and solving unique challenges with data using the best technology products available for Planning and Reporting.
What you will do:
Implement the Vena product for our customers, being responsible for configuring the data model, Excel templates and Power BI Dashboards, integrating data from customer systems and setting up automated data workflows.
Actively participate in on-site or virtual workshops and training with customers to elicit business and technical requirements.
Support customers utilising your communication skills to adopt the product and maximize value from their Vena investment.
Work closely with Project Managers day-to-day to deliver projects on time and on budget, proactively communicating issues as needed.
Be a self-starter when learning our product, demonstrate a get-your-hands-dirty approach and ask lots of questions.
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
Data Analyst level 4 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate.
Employer Description:Candura are a leading partner of Vena. We bring Vena technology and Candura FP&A expertise together to enable organisations to plan better and report faster. We love Vena because we know finance and operations love Excel.
Our mission is to provide the best possible experience for our customers by always sticking to our core values.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Positive attitude,Motivated,Hard-working,Willingness to learn,Excellent time management,Passion for Data....Read more...
Main Tasks & Responsibilities:
Marcomms Performance Analytics:
Support the Marketing Strategy and Planning Manager in the production of scheduled dashboards covering all the main business KPIs relating to marketing performance. Data will be securely collected from multiple trusted sources and collated in management reporting dashboards for review and further analysis by members of the Nissan management team.
Data must be presented aligned to company procedures and industry recognised best practice, and will involve production of graphs and infographic layouts.• Reporting results to be validated with cross checking and relevant comparison to identify faults in data and to ensure data quality.
Outcomes from reports to be presented through line management meetings, distributed within company to relevant stakeholders, and presented at team meetings.
Production of weekly management committee report summaries, collating data from weekly performance reports to reproduce in summary presentations.
Dealer Marketing Analysis:
Working with the Dealer Retail Manager, analyse existing structured and unstructured data to produce granular reports focused on zone and dealer performance using basic statistical methods to analyse the data covering e.g., volume and conversion metrics, performance vs. target and trends over time, in order to support collaboration between the Dealer Marketing team, Field teams and Dealers.
Process Digitisation:
Support the wider Marketing Communications team with the digital transformation of core business processes, including but not limited to:
Car Booking Process automation (review current process and identify efficiencies to automate
Content Library cataloguing (organisation and access)
Sharepoint organisation and administration (structure, taxonomy, team support, access permissions, size control)
Finance administration (automation of reconciliation data into actionable reports to replace and streamline manual processing)Content and Social Media Support
In-house adaptation of core assets using AI tools to supplement and expand content reachWork with the social media team to be a single point of contact for customer queries received via the Social Media Inbox, working with the appointed Social Agency to contact the relevant teams within Nissan and provide answers to customer queries that are escalated to Nissan.
Maintain and update the FAQ document based on any new and consistent questions received via the Inbox
Marcomms Support:
Scheduled data reports: following Nissan security and compliance process for any data to be stored, managed and shared securely, produce all regularly scheduled extract requirements that supports Nissan’s marketing activities e.g.: order data file extracts downloaded and formatted to share with CRM agency for support to Welcome and EAP programmes, First Party Data extracts for Social media lead gen targeting campaigns
General project and administrative support to the Marketing Comms team using data management skills to support project management within the team e.g. scheduling key meetings, meeting minutes, task lists and response follow-up actions, budget tracking support etc.
Special project opportunities to support delivery of the Nissan Business Plan by supporting adhoc analysis requests in the area of media performance, website analytics and lead management.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Data Analyst Level 4 apprenticeship standard. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a Level 4 Data qualification.Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate
Employer Description:We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Working Hours :9.00am - 5:15pm (Monday to Thursday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
Main Tasks and Responsibilities
1. Marketing ReportingCRM is a key marketing tool as our audience are current Nissan owners. Detailed reporting is crucial to optimize performance and increase ROI through better targeting and messaging. Additionally, as we strengthen our digital customer journey, reporting improvements on paid media campaigns, website performance, online check ins and online booking are vital. The role will take ownership of culminating the various data from third party sources (Contact Advantage, Indicia, OMD media agency, Google Analytics etc), and you will be required to update, amend and create new reporting dashboards to help us analyse data in a quicker and simpler way. Examples of the regular reports are below:
o Welcome CRM Programme – Accessories Reporting General CRM inc. Campaign, Accessories Mailers etc.
Owners Platform on Nissan.co.uk Website
Media inc. Always On PPC and Campaign channels
Online Booking Tool
Tableau ALPFA Service Retention
2. Business ReportingDaily business financial reporting is crucial to the department’s success. Our daily performance report indicates how we are tracking against our financial targets for both parts and accessories and calculates a run rated landing position based on current sales. You will need to provide support to the business planning team on regular reports such as:Working Day Summary Report
Customer Demand Report
Parts Sell Out Reports
Accessories Sales Reporting
Ad hoc PRISM reports – parts, servicing, accessories
3. Retention One of our main focuses of FY25 is to improve the number of customers returning to our dealerships for servicing and repair work. ALPFA is a digital tool built in Tableau that provides insight into campaign success, and detailed retention insight by vehicle, age, model, segment and dealer territory. It will be your role to work with the team to track monthly retention performance and identify opportunities for customer targeting and dealer implementation.
4. Marketing Asset Management Assist with responding to any dealer questions on reports, campaigns, creative and assets. Be the main point of contact for all regular communications with Lutterworth, Nissan’s logistics warehouse. This includes requesting Part Numbers for new printed materials, booking in assets to Lutterworth, dealer auto allocations and stock reporting.
5. Website Management Support the Aftersales Marketing team in the creation of customer facing marketing campaigns, from brief to delivery. Assist the team with updating the Ownership section of Nissan.co.uk. That could include creating briefs for larger scale changes or raising job tickets for smaller amends. This side of the role will work closely with our creative, media and website agencies, as well as the Aftersales product teams.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Data Analyst Level 4 apprenticeship standard.You will also receive full training and support from Just IT.Apprenticeship team to increase your skills.Your training will include gaining a Level 4 Data qualification.Training Outcome:Potential for permanent role after completion of apprenticeship for the right candidate.Employer Description:We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Working Hours :Monday – Friday- 37.5 hours
9am – 5:15pm (3 days in the office between Monday - Thursday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We have opportunities in London to join Post Trade and be aligned to the LCH – Operations Team, and Post Trade Solutions. During our recruitment process, we will get to know your skills and interest and how they align with the needs of the business, to allow us to place you in the right team.
What we offer:
Work as a team to contribute towards projects with a focus on developing your knowledge to cleansing, aggregating and analysing data as you work across a variety of tasks.
Learn and apply industry-specific knowledge and techniques under the guidance of experienced professionals.
Progress through a development journey aiming to build foundational skills that are key for your future success.
Tailored induction and ongoing skills and knowledge sessions to help you build understanding of LSEG and bridge the gap between education and the workplace.
Connect with the wider early careers community and opportunities to contribute to the wider society via CSR initiatives and volunteering opportunities.
Studying an apprenticeship, you will need to meet the below criteria:
Be over 18 years of age
Live in England
Not already be in full-time education at the point of start date.
Achieved level 3 Qualification (Apprenticeship/A-Levels/BTEC etc.)
5 GCSEs including English and Maths at Grade 4 (C)
Not be entered for a qualification of the same type, content and level as that of this qualification
Training:
L4 Business analyst Apprenticeship Standard
Training Outcome:LSEG is at the forefront of Post Trade – a fundamental part of the financial and transactional services that support and enhance the development of businesses and economies across the world. We partner with clients through the trading cycle, so they can confidently explore, and innovate as situations change. Our division ensures financial stability, supporting clearing and reporting obligations, providing risk, balance sheet management and financial resource management solutions.
Our multi-national clearing houses LCH Ltd (London) and LCH SA (Paris) offer a range of clearing services for a diverse range of assets classes including equities, fixed income, FX and credit default swaps (CDS).
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.Employer Description:LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working....Read more...
