ServiceNow Process Consultant - Dubai

We are currently seeking a talented and experienced ServiceNow Process Consultant to join a leading organisation in Dubai. This is a key role for someone who thrives on shaping and optimising business processes through the ServiceNow platform and is ready to drive digital transformation in a fast-paced environment. About the Role As a ServiceNow Process Consultant, you will be responsible for analysing, designing, and implementing business processes on the ServiceNow platform, working closely with clients to understand their needs and deliver scalable, value-driven solutions. This is a client-facing role requiring strong business acumen, deep knowledge of ServiceNow capabilities, and a solid understanding of IT and business processes. Key Responsibilities - Engage with stakeholders to gather and analyse business requirements - Design and optimise end-to-end processes using ServiceNow best practices - Configure and customise ServiceNow modules to align with business goals - Work across ServiceNow applications including ITSM, HRSD, CSM, and more - Facilitate workshops, training, and documentation for key users and stakeholders - Support testing, UAT, and change management activities Requirements - Proven experience as a ServiceNow Process Consultant or Business Analyst - Strong understanding of ServiceNow platform capabilities and modules - Experience in process design and optimisation, ideally across ITIL-based environments - Excellent communication and client-facing skills - ServiceNow certifications (e.g., Certified Implementation Specialist) are highly desirable - Previous experience working in the Middle East is a plus Why Apply? - Join a high-performing team delivering cutting-edge ServiceNow solutions - Work with enterprise clients across diverse sectors in the UAE - Attractive tax-free salary and benefits package - Career progression and continuous learning opportunities - Work in one of the most dynamic and tech-forward regions in the world If you're a skilled ServiceNow Process Consultant looking to take your career to the next level in Dubai, we'd love to hear from you. Apply now or contact us directly for a confidential conversation.