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3 AI support & productivity technician Apprentice

1. Development and Application Support Design, create and implement new features within the QX system, under appropriate supervision and in line with agreed requirements Support internally developed applications and investigate incoming errors, ensuring issues are progressed and resolved within agreed customer Service Level Agreements (SLAs) where appropriate Monitor and manage error logs, backups and red box errors received into the support folder, using appropriate diagnostic information to investigate issues Investigate application and digital issues methodically, reviewing error messages, logs, user information and relevant system information to help identify root causes and appropriate solutions Take appropriate action when application problems are identified, resolving issues within your level of competence and escalating more complex or non-routine issues to the appropriate colleague Carry out thorough testing of development changes and application fixes to achieve a Right First Time result before implementation Support the development and implementation of changes, upgrades and new functionality, including assisting the onsite team during go-live 2. Customer and User Support Provide technical and application support to customers through telephone, email and other appropriate communication channels. Take incoming calls and deal with customer queries on a daily basis when required Understand customer requirements and application queries, investigate issues and implement appropriate resolutions or ensure the responsible party is made aware of the requirements Support users in the effective use of the QX ERP system, providing guidance on functionality and advising customers on appropriate ways to use the system to improve productivity and efficiency Assist with application training, demonstrations and user guidance, helping customers develop confidence and skills in using QX and associated digital systems Communicate technical information clearly and appropriately to customers and colleagues, keeping customers informed of progress and expected timescales 3. Digital Tools, Data and Security Use appropriate digital tools, system information and reports to undertake basic analysis of support and application data, identifying recurring issues, trends and opportunities for improvement Develop and maintain an understanding of database structures and how business data is used within the QX system Follow Openda's information security, data protection and confidentiality policies when accessing, processing, storing or sharing customer and company information Recognise and escalate potential information-security, data-protection or access-related issues in accordance with company procedures Use appropriate technical documentation, product information, internal knowledge resources and trusted sources to investigate issues and provide accurate advice and guidance Skills Required Good written and verbal communication skills General IT skills and a good problem-solving approach Ability to investigate technical or application issues methodically and work towards an appropriate resolution Ability or willingness to learn about database structures and business applications Ability to work accurately and at a detailed level Willingness to learn Progress 4GL, QX and other digital technologies used by Openda Ability to prioritise workload and work to agreed deadlines Ability to communicate effectively with technical and non-technical customers and colleagues Training: Digital Support Technician Level 3 Apprenticeship Standard The training will be delivered in the workplace Training Outcome: Secure a full-time position after successful completion of apprenticeship Employer Description:Openda Ltd provides a specialist ERP software solution (QX) which is designed for the wholesale distribution and manufacturing industries.  Our software has been in existence for 30 years and through a programme of continual improvement it continues to remain at the forefront of technology. We have built a strong team all of who have been carefully selected for their technical expertise and excellent customer service.  Our focus is to take our clients on a long-term journey to business efficiency by empowering them with the right IT infrastructure.Working Hours :9.00am- 5.00pm (½ hour unpaid lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience ....Read more...

Pharmacy Support Worker Apprenticeship

The role involves working in a cleanroom environment, following strict procedures to prepare materials, maintain high standards of cleanliness, complete accurate documentation and support the production of aseptic medicines. You will be supported to complete the Sheffield Teaching Hospitals Pharmacy competency training package, as follows: o Preparing documentation for batch medicinal products o Preparing trays according to the worksheet, filling in relevant manufacturer, batch number and expiry date o Preparing, processing and packing aseptically prepared medicinal products in accordance with approved worksheets and Standard Operating Procedures (SOPs) o Stock control training plan and competency o Labelling and dispensing training plan and competency o Controlled Drug Total Preparation o Parenteral Nutrition (TPN) preparation o To undertake transfer disinfection of materials into and within the aseptic unit and the isolators; visually inspect/volume accuracy check batches prepared in the aseptic unit to ensure they are free of particulate contamination and meet the required standards o To undertake daily recording of temperature/pressure readings and manometer panel of the aseptic unit as per SOPs o To undertake environmental monitoring using the appropriate equipment following SOPs o To assist in maintenance and cleaning of facilities and equipment within the aseptic unit in line with SOPsTraining:As well as completing the Trust's competency package towards the duties of the role, achieving your Level 2 qualification consists of: Completing a portfolio demonstrating your knowledge and skills developed at work Attending virtual sessions every 2 weeks to support underpinning knowledge An end point assessment incorporating: Written questions Simulated Observation Professional Discussion Built into the qualification, is the Open Awards Level 2 Certificate in Principles and Practices for Pharmaceutical Technical Services (RQF).Training Outcome:Pharmacy Support Workers may have opportunities to progress to a Pharmacy Technician or Senior Pharmacy Support Worker. Opportunities could include having responsibility for others, or pursuing a specific speciality, e.g.: DispensaryMedicines Management – predominantly wards-basedTechnical services – e.g. Cytotoxics or Aseptic Dispensing UnitsHomecare – helping to supply and deliver medications for treatment in the patients homePharmacy StoresClinical Trials – we have a fast growing departmentCommunity pharmacy servicesEducation and TrainingHealthcare Governance and Medicines SafetyProcurement – sourcing and ordering medications In each area there is further room for progression.Employer Description:We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers. You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.Working Hours :• Working as part of the Aseptic Services team, working flexibly on a rota between the hours of 7.00am and 6:00pm. • A commitment to work 1 in 4 weekends and Bank Holiday cover on a rota.Skills: Communication skills,Attention to detail,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Patient First,Respect,Ownership,Unity,Delivery,Independence,Focus,Prioritising,Reliable,Committed ....Read more...

Data & AI Apprentice - Hove

This is an exciting opportunity for someone looking to build a career in data analytics, business intelligence, data engineering, and artificial intelligence. You will work alongside experienced consultants on real client projects, supporting the design and delivery of data pipelines, dashboards, reports, automation solutions, and AI-driven technologies. Unlike many technical apprenticeships, this role also provides exposure to marketing, business development, and client engagement, giving you a broader understanding of how a successful data consultancy operates. This well-rounded experience will help you develop both your technical expertise and commercial awareness. What You'll Be Doing: Technical Development: Throughout your apprenticeship, you will develop practical skills in: Microsoft Excel Microsoft Power BI SQL (Structured Query Language) Microsoft Power Automate Microsoft Fabric Tableau Python Artificial Intelligence technologies Other emerging data and automation platforms You'll also stay up to date with industry developments, learning about new technologies and methodologies that could add value to clients. Client Engagement & Solution Delivery: Working alongside experienced consultants, you will: Develop an understanding of each client's business, objectives, and data requirements Assist in translating client requirements into practical reporting, dashboard, automation, and AI solutions Support the implementation of Microsoft Excel and Power BI solutions designed by senior consultants Help deliver high-quality solutions that are accurate, user-friendly, and aligned to client needs Provide support during solution rollouts, including user guidance and training where appropriate Service Development: You'll have the opportunity to contribute to the development of new services, including: Microsoft Power Automate Microsoft Fabric Artificial Intelligence solutions Data automation and analytics services Working with the leadership team, you'll help identify new opportunities, explore emerging technologies, and support the launch of innovative services Business Development & Networking: As your confidence grows, you'll also: Build and maintain a professional network across relevant industries Represent at conferences, exhibitions, networking events, and industry forums Support the identification of prospective clients and new business opportunities Help develop relationships that contribute to growth Marketing & Brand Development: You'll contribute to promoting the brand by: Supporting social media activity Helping maximise the return on investment from digital marketing activities Assisting with the creation of case studies, articles, webinars, and other marketing content Supporting initiatives that increase brand awareness, engagement, and lead generation What We're Looking For: We're looking for someone who is: Passionate about data, technology, and solving problems Curious and eager to learn new skills Interested in Artificial Intelligence and emerging technologies A strong communicator who enjoys working with people Organised, motivated, and able to manage multiple tasks Analytical, with excellent attention to detail Keen to build both technical and commercial skills Training: Level 3 Digital Technician apprenticeship - learning is performed at the employer's office and during working hours Level 2 Functional Skills in maths and English (if required) Training Outcome: A full-time and permanent role is expected following completion of the apprenticeship This role is also supporting further skills development and progressions to level 4 apprenticeships and higher levels Employer Description:We offer the skills and experience to design a clear data strategy ensuring all key data elements are working in harmony, fuelling your successWorking Hours :Monday - Friday 9.00am - 5.30pm.Skills: Communication skills,Analytical skills ....Read more...

Machinist Apprentice - Metallics

You will initially train within the Training School before joining a specific team, where you will work alongside experienced machinist and fitters to gain hands-on experience and develop your practical skills. Throughout the apprenticeship, you will progressively build your competence while contributing to the team's activities under appropriate supervision. The essential responsibilities for the successful Machining Apprentice will include: EHS - Promote a safe workplace environment without risk to health and minimising the impact to the environment. Ensure that all Environmental, Health and Safety policies, procedures, rules and regulations are adhered to and that all accidents and incidents are reported Clocking and Booking - Ensure that all required clockings (time and attendance) and bookings (job costings) are made in an accurate and timely manner Housekeeping - Ensure that workstations are kept clean and maintained, with all tools and equipment stored correctly. Uphold a clear desk policy Quality - Ensure that all Quality standards, processes and procedures are complied with. All work is completed with care and attention minimising wastage Cost Management - Support cost reduction and management initiatives through reducing unnecessary expenditure Knowledge & Skills - Keep knowledge and training up to date for necessary operations to the best of your knowledge and belief to achieve specification and acceptable standards for your role. For example, Approved Operator (AO) stamp(s) to be kept up to date Team Working - Must actively participate in team meetings and be prepared to share knowledge, coach and mentor trainees when required, be willing to be trained in other areas Any other reasonable duties that fall in line with the level of the role The role will also include, but is not limited to: Report directly to the Section Shopfloor Manager and work as part of an established team to support the safe, efficient and timely delivery of production requirements Work alongside experienced colleagues and functional specialists (such as Engineering and Quality) to develop the knowledge, skills and behaviours required for your apprenticeship Read and follow work instructions, engineering drawings, specifications and manufacturing procedures using both electronic and paper-based documentation Learn to interpret engineering data, technical drawings and other approved manufacturing documentation Accurately complete production documentation and work route cards to maintain quality standards and product traceability Follow all Environment, Health and Safety, and Quality requirements, ensuring a safe working environment at all times Develop practical skills and knowledge through structured on-the-job training while working towards successful completion of the Level 3 apprenticeship Work collaboratively with colleagues, communicate effectively and contribute positively as a member of the team Progress towards working with increasing confidence and independence under the guidance and supervision of experienced colleagues Training towards manufacturing components in a variety of materials following detailed drawing specifications to produce high quality parts for a variety of aircraft Working to high tolerances, the role will train to set and operate manual and CNC machining centres to produce complaint aircraft components to the required quality, within budget and timescales Select and use cutting tools, work holding equipment and measuring instruments safely and correctly Training:The Apprentice Skilled Machinist role combines hands-on training with theoretical learning to build a strong foundation in machining and engineering principles.You will be studying a Level 3 Machining Technician Apprenticeship. Throughout your Apprenticeship with Hamble Aerostructures, you will be supported by your company mentor and your PETA Learning and Development Coach. You will attend PETA’s Havant training centre for off-the-job training, one day per week for 39 months of the apprenticeship. Overall duration 45 months.Training Outcome:At Hamble Aerostructures, an apprenticeship is the start of a long-term career. On successful completion of your Level 3 apprenticeship, you will have the opportunity to become a skilled fitter within either our Transparencies or Military Assembly operations. As your experience grows, you will have the opportunity to develop your technical expertise by working on a wide range of products, including more complex and specialist builds. We value skilled craftspeople and support our employees to continue developing their knowledge and capabilities throughout their careers. Many of our employees choose to build long and successful careers with us. Our average length of service is 14 years, reflecting the rewarding work, supportive environment and opportunities to develop as a skilled engineering professional. In fact, our current Production Director began their career as an apprentice, demonstrating the long-term opportunities available at Hamble Aerostructures.Employer Description:Hamble Aerostructures Limited is a leading supplier of major civil and military aircraft structures in hi-tech composites, metallic, acrylics and hybrid structures. Hamble has a long history in the aerospace industry, first established in 1937. Our capabilities enable us to assume full responsibility for the programs over the Product Life Cycle: From conceptual and detail design, testing & certification to serial production and in-service support.Working Hours :Mon - Thu 6am to 2.15pm; Fri 6am to midday.Skills: Good numeracy and literacy,Good IT skills,Good attention to detail,Planning and problem solving,Strong work ethic,Positive attitude to succeed,Excellent communication skills ....Read more...

Apprentice Finance Assistant

In your role, you will be accountable for:  Prepare and issue invoices, reminder and exclusion letters and monthly statements Check and bank cash received from across college To update income to Open Accounts ensuring that VAT is correctly applied on each category of income To request and process credit notes where needed on receipt of appropriate authorisation Create products on the college online store Undertake credit control through to recommendation for legal action for an agreed range of customers accounts Work with curriculum areas to resolve customer account issues Assist in the monitoring of Advanced Learner Loans and Student Loans Maintain records of any debt collection action taken in the finance system Liaise with audit teams if required Work as part of the enrolment team covering finance elements of the process Open and distribute incoming mail and email on a rota basis Update job manuals in area of responsibility on a regular basis Support the Income Manager with ad hoc requests as they arise Work within the Purchase Ledger function as required, supporting the accurate and timely processing of supplier invoices, payments and related queries To assist in general finance office cover where required Build effective working relationships with managers and advise on processes within the postholders remit, to facilitate the best outcomes for the college Any other duties commensurate with the level of the post that may be required from time to time There are things that we are all accountable for, whatever your role, these are:   Embedding safeguarding into your/your teams working practices and escalating any safeguarding concerns immediately in line with the college’s safeguarding policy Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act Being a champion and advocate for Equality and Diversity throughout college Behaving in a manner that displays British values Being committed to reviews of your performance and your own Continuous Professional Development To be successful in this role you will have the following:  Technical & People Skills/Impact & Influence: Ability to use initiative and be innovative in resolving issues quickly and decisively Excellent organisational skills with the ability to handle and prioritise multiple tasks and deadlines Excellent communication skills both written and verbal and to a wide range of audiences Ability to work well as part of a team Flexible attitude to work and working hours Demonstrable record of success in a customer service working environment, and a commitment to providing a first-class service It would be desirable if you have an understanding of accounting processes, and how the different process streams interact It would be desirable if you have evidence of working with others to improve practice College values and behaviours: Evidence of being able to demonstrate our college values in action: Kindness Unity Excellence Please take a look at our website for more information on our values.Training:The broad purpose of the occupation is to carry out accounting and finance tasks. These tasks support the creation of items such as financial statements and other data. Their work is carried out under supervision following set procedures for most tasks. Such tasks may include financial data entry, reconciling figures, trial balances, double-entry bookkeeping, handling accounts payable and receivable. The accounts or finance assistant is responsible for assisting accountants with routine duties. These can vary depending on the team structure and size of business. They use digital finance and accounting systems and tools to collate and enter data.  An accounts or finance assistant’s work would include tasks such as financial and accounting data entry and basic bookkeeping duties. They will also work with sales or purchase ledgers. They will run calculations to ensure that records and payments are correct and may be involved in the recording of cash transactions.  All Accounts/Finance Assistants will gather work-based evidence and attend classes to meet the required Knowledge, Skills and Behaviours. We will be delivering the industry recognised AAT (Association of Accounting Technician) Certificate in Accounting Level 2 as part of this apprenticeship standard.    This qualification comprises four mandatory units:  Introduction to Bookkeeping Principles of Bookkeeping Controls Principles of Costing The Business Environment The duration of the apprenticeship is 15-months; to allow confirmation of successful examination results/re-sits as well as completion of the required End Point Assessment. The two End Point Assessment methods are: Assessment method 1 - knowledge test - integrated Assessment method 2 - interview: Structured interview (supported by a portfolio of evidence summary) As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:  Attend and be punctual for all induction session, lessons, work-based training/support sessions Complete all required assignments by the required timeline. Build up your portfolio of evidence on-going Access support from tutor/assessor/manager as and when required Training Outcome:Whilst there will be no guarantee of a substantive position with the college at the end of the period, the college will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The college has a very good record of supporting workers through in-house apprenticeships, and many apprentices have secured employment with the college beyond their apprenticeship. There may be a full-time position for the candidate to apply for, subject to successful completion of the apprenticeship and employment targets.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Thursday - 8.30am until 5pm, Friday 8.30am until 4.30pm. Predominantly based at Waterfront Centre with requirement to travel to other sites.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Microsoft Office ....Read more...