Role: ITIL Service Desk Lead
Location: Bournemouth
Salary: £36,000
Holt Recruitment are working with a client in Bournemouth to recruit a ITIL Service Desk Lead to manage a team of 3.
The service desk lead needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and conduct regular assessments and share the results with stakeholders.
- The ability to build a cohesive team and to manage people effectively aligned to ITIL framework.
- This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents.
What do you need as a Service Desk Lead?
- SQL or MySQL any PHP
- Knowledge of cloud-based technologies.
- Keen to learn new technologies.
- Experience with Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Service Desk Lead vacancy in Bournemouth.
Job ID Number: 82352
Division: Commercial Division
Job Role: ITIL Service Desk Lead
Location: Bournemouth....Read more...
Role: Service Desk Manager
Location: Bournemouth
Salary: £36,000
Holt Recruitment are working with a client in Bournemouth to recruit a Service Desk Manager who has experince with the ITIL framework to manage a team of 3.
The Service Desk Manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and conduct regular assessments and share the results with stakeholders.
- The ability to build a cohesive team and to manage people effectively aligned to ITIL framework.
- This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents.
What do you need as the Service Desk Manager?
- SQL or MySQL any PHP
- Has the ITIL Certification
- Knowledge of cloud-based technologies.
- Keen to learn new technologies.
- Experience with Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Service Desk Manager vacancy in Bournemouth.
Job ID Number: 82352
Division: Commercial Division
Job Role: Service Desk Manager
Location: Bournemouth....Read more...
Service Desk Analyst – up-to £39,500 Per Annum – HybridWe are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, as part of a team who will be supporting the whole business while acting as a first point of contact for technical issues. The ideal candidate would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). While we offer a flexible agile working policy, the nature of this support role requires it to be primarily office based with two weeks a month in office. Key Responsibilities:
Provide technical support across all levels of the business
Offer high level support and guidance on issues related to the council’s applications, systems, and hardware, which includes technology from Microsoft, VMware, Citrix, Cisco, and Dell
Manage lifecycle management of users, software and assets
Production of high-quality knowledge, FAQ’s etc
Qualifications and Skills:
Proven experience as a senior service desk analyst/engineer
Strong expertise in ITSM Tools, scripting, and automation
Good knowledge of Microsoft 365, etc
Highly motivated, enthusiastic, and technically minded
....Read more...
An exciting opportunity has arisen for a Hire Desk Controller withexperience in tool and plant hire to join a well-established company specialising in tool and plant hire. This full-time role offers excellent benefits and a starting salary of £39,000.
As a Hire Desk Controller, you will provide efficient support to customers across all channels, manage hire documentation, and maximise revenue opportunities while ensuring excellent service.
You will be responsible for:
? Handling incoming enquiries from customers by phone, email, and in person.
? Processing orders efficiently, ensuring all related documentation is completed accurately.
? Coordinating with the workshop to confirm availability of equipment for hire.
? Organising logistics and scheduling drivers for timely deliveries and collections.
? Maintaining compliance with internal procedures and hire contract processes.
? Assisting customers with loading/unloading where required (physical capability is important).
? Supporting other operational duties as assigned by management.
What we are looking for:
? Previously worked for at least 1 year as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Hire Desk Coordinator or in a similar role
? Must have experience in tool and plant hire.
? Strong working knowledge of Syrinx hire software.
? Skilled in IT.
? Valid UK driving licence.
What's on offer:
? Competitive salary
? Company pension
? Staff discounts
? Ongoing training and development
? Opportunities for progression
? Supportive and friendly team environment
Apply now for this exceptional Hire Desk Controller opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For mo....Read more...
Service Desk Administrator Customer Services help desk Hours– 20 hours per week. Holiday Allowance - 21 days Salary : £14,361 ( £13.80 PH ) Location : Prescott ShiftsWEEK 1 Monday - OFF / Tuesday - 8am-1pm / Wednesday - OFF / Thursday - 1pm-6pm / Friday 8am-1pm / Saturday - OFF / Sunday - 1pm-6pm WEEK 2Monday - 8am-1pm / Tuesday OFF / Wednesday 1pm-6pm / Thursday OFF / Friday 8am-1pm / Saturday - 8am-1pm / Sunday - OFF We are recruiting for an experienced Help Desk Administrator in Prescott to join our team. We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world. We currently turn over 2 billion per year in the UK alone! We currently employee around 9,0000 employees across England, Scotland and Wales and have many long standing relationships with out clients are able to offer all our clients reactive callout services and planned maintenance tailored to meet their specific needs. Key Responsibilities:
Answering calls and escalating to the relevant team for 8 sites
Taking maintenance calls for hospitals/police stations
Dealing with calls on the service desk with queries and emergency repair calls
Scheduling works and keeping track of them
Carrying out administration duties and inputting information onto the system
Quoting for any equipment or materials needed
Deal with engineers to ensure the projects are completed in sufficient time
Working with Maximo ( training provided )
....Read more...
Service Delivery Manager
Outside IR35.
A leading multi-disciplinary engineering services provider require an ITIL and ServiceNow focused SDM to lead the implementation of processes and service desk integration across the group of companies. The company is committed to delivering sustainable infrastructure solutions across multiple sectors including power, renewables, railways, and highways, therefore someone with experience within construction, utilities, transport, or large-scale enterprise IT environment would be advantageous.
The contract opportunity offers the chance to play a vital role in shaping IT service operations within an extremely interesting, constantly growing and rapidly evolving organisation.
Role responsibilities:
Assist in the implementation of ITIL-aligned processes
Support the integration of multiple service desks into a centralised support team
Ensure seamless service transition and operational efficiency
Provide expertise in ServiceNow configuration and optimisation
Work collaboratively with the existing Service Desk Manager to implement changes and processes
Experienced needed:
Proven experience in ITIL frameworks and ServiceNow platforms
Strong track record in service desk integration and process implementation
Ability to collaborate with diverse teams in a fast-paced environment
Experience working within large-scale enterprises or acquisition environments is a plus
Contract Details:
Location: Hybrid/Office based (3-4 days per week in London)
Duration: 6 months
Start Date: ASAP
Day rate: Up to £550 p/day
....Read more...
An exciting opportunity has arisen for a Hire Desk Controller withexperience in tool and plant hire to join a well-established company specialising in tool and plant hire. This full-time role offers excellent benefits and a starting salary of £39,000.
As a Hire Desk Controller, you will provide efficient support to customers across all channels, manage hire documentation, and maximise revenue opportunities while ensuring excellent service.
You will be responsible for:
* Handling incoming enquiries from customers by phone, email, and in person.
* Processing orders efficiently, ensuring all related documentation is completed accurately.
* Coordinating with the workshop to confirm availability of equipment for hire.
* Organising logistics and scheduling drivers for timely deliveries and collections.
* Maintaining compliance with internal procedures and hire contract processes.
* Assisting customers with loading/unloading where required (physical capability is important).
* Supporting other operational duties as assigned by management.
What we are looking for:
* Previously worked for at least 1 year as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Hire Desk Coordinator or in a similar role
* Must have experience in tool and plant hire.
* Strong working knowledge of Syrinx hire software.
* Skilled in IT.
* Valid UK driving licence.
What's on offer:
* Competitive salary
* Company pension
* Staff discounts
* Ongoing training and development
* Opportunities for progression
* Supportive and friendly team environment
Apply now for this exceptional Hire Desk Controller opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Work as part of an IT Service Desk team based on ITIL principles
Provide IT support to customers and internal staff, answering technical questions and adhering to the IT Service Desk logging process
Provide sales team with pre-sales support, attend occasional onsite or phone-based meetings with field sales staff
Adhere to key IT service desk processes such as Root Cause Analysis and Change Control and where necessary, high-quality document creation
Carry out site surveys for larger complex opportunities and provide written reports where required for the sales team and clients
Provide the sales team with pricing and technical assistance in preparing proposals
Providing updates to sales and customers during the provisioning life cycle
Ensuring that services are connected in a timely manner and within defined SLAs
Training Outcome:The successful candidate, upon completion, may be offered a full-time role.Employer Description:At Curveball Solutions we believe in helping our clients simplify their business operations to achieve commercial success through technology. We do this by providing impartial advice with innovative, tailored solutions designed to help your business save time and reduce costs.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
To undertake a development programme leading to an ICT Support Technician Qualification in information Communication Technology and to actively participate in their own development plan agreed with their line manager and assessor.
Work alongside experienced ICT Service Desk Analyst whilst learning all aspects of the role.
Assist in general administration and support to the ICT – Service Desk Team
Assist with hardware and software installations.
Deal with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and internal/external personnel.
To ensure accurate record keeping using IT systems.
To follow instructions and procedures within the ICT Service.
To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons.
Recognising the importance and benefits of effective team working.
To work in line with ‘best practice’ ensuring compliance to relevant policies.
To maintain confidentiality and discretion.
Training Outcome:SDC will support the apprentice to gain employment within the council, this maybe in the field of the apprenticeship or in another service area. They will also support the apprentice to seek employment outside of the council if they wish on completion of their apprenticeship. 100% of the 2023 cohort of our current apprentices wish to remain at SDC and the majority have secured permanent roles.Employer Description:Welcome from our Chief Executive
Thank you for your interest in working for Stroud District Council.
It’s a great place to work. We are a friendly, welcoming team, passionate about the work that we do to make a positive difference for the communities we serve. We place our communities at the heart of everything we do, and work to continuously improve the services we provide for our residents, tenants and businesses. We care about each other too, and are known for our positive approach to flexible working, our family-friendly policies, and our commitment to the health and wellbeing of our staff and to equality, diversity and inclusion.
To find out more please look at the Jobs & Careers pages on the website.Working Hours :Monday to Friday - 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You’ll learn how to run an effective hire desk
You'll learn about stock control and purchasing
You’ll also study everything from customer service and sales skills to back-office administration and credit control of a high-performing hire desk
Training:As an Apprentice you will be enrolled in a blended learning programme where you will gain an NVQ Customer Service Practitioner Level 2 qualification at Babington Business College. Through a mixture of on-the-job experience and online training, our Apprenticeship Programme covers all the essential skills and principles you will need to become a Hire and Sales Coordinator.
The apprenticeship will last 2 years, consisting of in-house training and online learning. You will complete online modules with Babington Business College which will be assessed by your Skills Coach, and you will work towards successfully completing the End-Point Assessment. When you are not completing your assignments, you will be on-site gaining hands-on experience and knowledge from our expert Hire and Sale Coordinators.Training Outcome:Once the apprentice has completed their 2-years' service and qualified, they can progress within the company to a Hire and Sales Coordinator position, eventually progressing to a Hire Manager position.Employer Description:Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.Working Hours :Monday to Friday 8am to 5pm, no evening or weekend workSkills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
You’ll learn how to run an effective hire desk
You'll learn about stock control and purchasing
You’ll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk
Training:As an Apprentice you will be enrolled in a blended learning programme where you will gain an NVQ Customer Service Practitioner Level 2 qualification at Babington Business College. Through a mixture of on-the-job experience and online training, our Apprenticeship Programme covers all the essential skills and principles you will need to become a Hire and Sales Coordinator.
The Apprenticeship will last 2 years, consisting of in-house training and online learning. You will complete online modules with Babington Business College which will be assessed by your Skills Coach and you will work towards successfully completing the End-Point Assessment. When you are not completing your assignments, you will be on-site gaining hands-on experience and knowledge from our expert Hire and Sale Coordinators.Training Outcome:Once the Apprentice has completed their 2 years service and qualified, they can progress within the company to a Hire and Sales Coordinator position, eventually progressing to a Hire Manager position.Employer Description:Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.Working Hours :Monday to Friday, 8.00am to 5.00pm, no evening or weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills....Read more...
IT Manager - Retail & Hospitality Dorset, 3 days office (Hybrid)To lead the digital transformation of a proud, innovative hospitality brand. In a rare and exciting opportunity, we’re looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects. From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech. This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech. The role: • Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions. • Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity. • Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals. Experience: • Proven leadership in IT or technical project management • Deep experience with hospitality systems (EPOS, booking, CRM, etc.) • Strong Microsoft Cloud 365 and virtualisation experience • Excellent communication skills (technical and non-technical) • Experience in change/project management and vendor relations Technical Experience • Cloud IaaS/SaaS • Microsoft Power Platform, scripting, automation • Cybersecurity awareness & compliance • Digital storage, servers, workstations • IT support desk and service management....Read more...
As an apprentice at Mainline, you’ll be part of a supportive and fast-paced team, gaining real experience across different departments including Quality, Hire Desk, and Service.
No two days will be the same, and you’ll quickly become a valuable part of the day-to-day running of the business.
You’ll receive full training and guidance as you build your confidence and skills in a variety of admin and customer service tasks. Day-to-day responsibilities will include:
Preparing sales and marketing packs for both potential and existing customers
Managing stock levels and keeping marketing materials organised and available
Supporting the Hire Desk and Service teams with basic data entry and admin tasks
Answering and directing telephone calls in a professional and friendly manner
Assisting with customer communications, including following up on training expiry reminders
Helping with social media or marketing activities under supervision
Working closely with various departments to understand different aspects of the business
Training:
Level 3 Business Administrator Apprenticeship Standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release
The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested
Training Outcome:
This apprenticeship offers the chance to build a strong foundation across several areas of the business
We’ll work with you to identify the department where you naturally fit best, with the goal to move into a permanent role that matches your strengths and interests
Employer Description:Mainline is a leading, independent provider of powered access and material handling equipment hire, with a strong reputation built over 40 years of industry experience. In addition to hire services, Mainline is an IPAF-approved training centre, delivering a wide range of accredited training courses in construction, working at height, and health and safety, tailored to meet the needs of both individuals and large organisations.Working Hours :Monday - Friday, with flexibility around start and finish times. Shifts to be confirmed.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,IT skills,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
Main Duties and Responsibilities:
Under supervision and following appropriate instruction and training, carry out the following:
Become conversant with server, PC operating systems and their peripheral equipment.
Assist the Service Desk / Computer Operators with operational functions as required, for example, dealing with basic enquiries and support requests in an effective and courteous manner.
Operate computer equipment and complete I.T. service specific tasks in line with team processes and procedures.
Assist the Service Desk / Computer Operators with First Line Support as required, for example, using standard and I.T. service-specific software packages and systems,etc.
Installation of PCs, support and maintenance of distributed computer hardware and software, including dealing with new and replacement equipment for users.
To actively participate in your own development plan which will be agreed with your line manager and the assessor from the training provider.
To achieve personal development targets, as agreed with I.T. Manager.
To take part in meetings, supervision, training, and other events to assist with your development, as requested by I.T. Manager.
To undertake a development programme leading to a recognised apprenticeship qualification.
Carry out any other duties that are within the scope and grading of the post which could also be requested by the I.T. Manager or I.T. Director.
Training:MBRO Roles Day release at Middlesbrough College.
On and off-the-job training.
Working towards a level 3 Information Communication Technician Apprenticeship:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Nifco is built on values which provide the framework for everything we do – these values are called the Nifco Spirit. Fostered at Nifco’s inception and passed down from member to member, this spirit has been the engine of growth for Nifco. With this spirit, we gain the strength to constantly look for innovations without fear of failure, and boldly face the challenge of new work. Above all, an enterprise has to strive to increase its profits. It is only profitable enterprises that are able to improve their employees’ well-being, give returns to shareholders, and to contribute to the overall benefit of society. We have been able to assure the continuance of the company and the growth of Nifco by producing outstanding results with a small team of people who hone their talents together.Working Hours :Monday to Thursday, 08:00 to 16:45.
Friday, 08:00 to 12.00.Skills: Analytical skills,Communication skills,Logical,Team working....Read more...
Contract Support - Victoria, London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Victoria, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeIf you are interested please send cv to Stacey at CBW Staffing Solutions ....Read more...
We are seeking a professional and friendly Receptionist to join the team. The ideal candidate will be the first point of contact for clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Responsibilities:• Greeting visitors and managing the front desk• Answering and directing phone calls• Handling incoming and outgoing mail• Booking meeting rooms and managing schedules• General administrative tasks to support the team• Maintaining a tidy and welcoming reception areaRequirements:
• Must have Enhanced DBS
• Previous reception or front-of-house experience• Excellent communication and organisational skills• Strong customer service approach• Confident, presentable, and proactive• Comfortable with general office duties
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
Customer Service Advisor
Are you passionate about helping people, love a fast-paced environment, and pride yourself on delivering excellent customer service? If so, wed love to hear from you!
Were looking for a confident, friendly, and proactive individual to join our clients busy Information Desk team.
⨠As The Customer Service Advisor your role will be:
- Greet and assist customers with professionalism and care
- Resolve enquiries and provide accurate information
- Deliver a great first impression every time
- Work as part of a dynamic and supportive team
â What Were Looking For
- Excellent verbal and written communication skills
- A flexible approach to work (including early mornings from 3:30 am, evenings, weekends & holidays)
- The ability to travel to work during hours with limited public transport
- Willingness to work in all weather conditions when needed
- Comfortable learning and using our internal systems
- A passion for helping people and solving problems
- Self-motivated and reliable with a positive attitude
ð¼In return you will get
- £25,396
- Opportunities for overtime
- Free on-site parking while on duty
- Free holiday parking (subject to availability)
- Life Assurance
- Cycle to Work Scheme
- Uniform provided
- Comprehensive training and career development opportunities
- Retail discounts
For more information on this fantastic Customer Service role and your ready to take off with a career thats rewarding and full of opportunity, apply now !....Read more...
Dealing with customers face to face at P3 over the phone and onsite
Performing builds, repairs, and remote technical support
Opportunity to learn about desk support and IT security
Training:
Level 3 Digital Support Technician
Functional skills
Work based learning
Training Outcome:Progression onto full time employment.Employer Description:P3 Computer Services Limited was formed in November 1995.
It was the intention to provide very high levels of customer service to the
business sector, the education sector and for home users.
A 100% commitment to this principle lead to unprecedented growth that solidified us as one of the best IT providers in the East Lancs area. Within just 3 short years later, we became a multi-million pound turnover business.
In May 2018, the Team completed a management buy out and
relocated to new premises in Rosegrove.
Although there have been many changes over the past 28 years,
P3 Computers still stands by the principle of providing our absolute best, service for all our our customers and look forward to the next 20+ years.Working Hours :Monday - Friday, 9:00am - 5:30pm / 30 minutes lunch unpaid / relaxed breaks throughout the day.Skills: Customer care skills,Team working,Keen,Willingness to learn,17 +....Read more...
To learn a wide range of Council services being offered by the Customer Service Team. This includes the councils; policies, legislation, processes, IT, web and telephone systems
Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support
To serve customers face to face at reception and the welcome desk, over the phone, email or web channels to provide support and guidance across a broad range of services offered by the team
To resolve enquiries in a professional, courteous and efficient manner in line with Service Level Agreements and the Council’s Customer Service Standards
Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change
Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements
Update databases and records accurately and efficiently
To work closely with colleagues across the Council to ensure customers are provided with accurate service information
Training:
Level 2 Cusomer Service Practioner Apprenticeship Standard
Maths and English Functional skills if required
Training Outcome:
Successful completion of the apprenticeship will enable the post holder to apply for job opportunities in the private sector or other public sector bodies
Employer Description:Bedford Borough Council is a unitary authority that provides a wide range of services to the local community.Working Hours :Monday - Thursday, 08:45 - 17:15 and Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
Resolve problems associated with operating systems, networks, software, hardware, printers etc.
Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools
Installation of new software and hardware
Maintain and fix other computing equipment
Assist in system upgrades and system maintenance
Liaise with third party suppliers such as Internet Service Providers and vendors.
Support with technology asset management
Social media and website updates
Supporting staff to implement new technologies in the workplace
Working with a range of technology hardware -Android, Windows, Mac
Supporting software development and implementation
Supporting the use of database systems and Content Management Software
Use of a ticketing system for task allocation/monitoring
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:The use of technology in schools is essential to inspiring and educating this generation of learners.
Computeam provides a comprehensive set of IT products and services to ensure your school or MAT improves educational outcomes through technology.
They connect users to their applications and data, whether in school or at home. They make these connections fast, reliable and easy to manage. They make remote learning streamlined, as well as making classroom learning more engaging.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Passion for technology,Confident using hardware,Passion to learn....Read more...
Resolve problems associated with operating systems, networks, software, hardware, printers etc.
Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools.
Installation of new software and hardware
Maintain and fix other computing equipment
Assist in system upgrades and system maintenance
Liaise with third-party suppliers such as Internet Service Providers and vendors.
Support with technology asset management
Social media and website updates.
Supporting staff to implement new technologies in the workplaceWorking with a range of technology hardware -Android, Windows, Mac
Supporting software development and implementation
Supporting the use of database systems and Content Management Software
Use of a ticketing system for task allocation/monitoring
Training Outcome:The successful candidate may be offered full-time employment. Employer Description:The use of technology in schools is essential to inspiring and educating this generation of learners.
Computeam provides a comprehensive set of IT products and services to ensure your school or MAT improves educational outcomes through technology.
They connect users to their applications and data, whether in school or at home. They make these connections fast, reliable and easy to manage. They make remote learning streamlined, as well as making classroom learning more engaging.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Passion for technology,Confident using hardware,Passion to learn....Read more...
Engineering Planner - Glasgow - Salary up to £31,000 Key Responsibilities:Plan and assign daily tasks to the team.Help the team reach performance targets.Suggest ways to improve the service desk and help put those changes into action.Understand what’s in customer contracts and help meet agreed targets.Work closely with engineers and maintenance staff to make sure tasks are completed and planned maintenance (PPMs) is scheduled and carried out.Oversee daily performance of the engineering team, making sure work schedules and shift rotas are planned and shared clearly.Organise the ordering of spare parts and arrange times for them to be installed.Keep managers informed about any problems that may affect team performance.Build and maintain good working relationships with other departments.Learn and use the customer’s maintenance management system effectively.Follow all health and safety laws, company policies, and regulations.Use the correct personal protective equipment (PPE) when required, as per company guidelines.Report any unresolved safety concerns to a supervisor or the Health & Safety Manager.Person Specification:Friendly, helpful, and professional in customer interactions.Responds to enquiries promptly and appropriately refers/escalates issues.Builds strong relationships and adapts to meet customer needs.Delivers high-quality service and focuses on practical solutions.Punctual and dependable.Salary & Benefits:Salary up to £31,000.32 days holiday.Healthcare benefits.4% employer pension contribution.....Read more...
Provide excellent technical support and customer service to our user base
Ensure efficient and timely resolution of incidents and service requests, aiming for a high first-time fix rate
Provide technical support to MS Windows based environment, Networking and ERP solutions
Configure and provision software and hardware (laptops, iPads, tablets, ePods)
Proactive maintenance and health checks of our systems
Perform asset management, stock control and support with equipment decommission
Support projects as technical resource
Training Outcome:Upon successful completion of the apprenticeship and meeting the expected standards for the role, you will be offered a full-time position as an IT Service Desk Analyst.Employer Description:Amari Metals is in the business of metal stockholding and added-value services. Our brands supply a diverse customer base ranging from small businesses to government agencies and FTSE100 companies. Key markets include aerospace and defence, precision engineering, power generation and nuclear.
Our business innovation and technology services function are pivotal to the success of many of the UK's top independent multi-metal stockholders and leading engineering companies. With a nationwide presence, we support over 50 locations and serve more than 1,700 customers. These businesses rely on our support and expertise to maintain their competitive edge and deliver specialised services to their clients.
Our teams of technology professionals work together to design, implement, and manage hardware and software solutions in addition to providing a host of services designed to empower, educate and support our userbase.Working Hours :Monday to Friday
08:30- 17:00Skills: Communication skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Technology enthusiast,Experience of setting up PC,Interpersonal skills,IT literate,Microsoft Excel,Work and Outlook,Positive can do attitude,Flexible,Conscientious attitude to work....Read more...
Service desk & 1st line support - log and resolve user incidents, escalating complex issues where necessary.
Hardware & software builds - image desktops/laptops, install scientific and business applications, prepare devices for deployment.
Account & asset management - maintain the IT asset register, asset-tag equiptment, administer Active Directory for new starters, leavers and password resets.
Maintenance & patching - apply device and application updates, monitor backups and endpoint protection.
Project assistance - support senior technicians on infrastructure upgrades (e.g. switch refresh, secure Wi-Fi rollout, laboratory IoT integrations).
Continous improvment - stay informed about emerging technologies relevant to manufacturing, laboratory data integrity and cyber-security.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Permanent position may be available on completion of the apprenticeship.Employer Description:Altus Science is an independent, family run manufacturer of ISO 17025 and ISO 17034 accredited Certified Reference Materials (CRMS) for Total Organic Carbon (TOC) and conductivity analysis. From our laboratory and head office on Runcorn's Manor Park, we supply life-science, pharmaceutical and water-quality customers in more than 60 countries worldwide, helping them achieve full process accountability and regulatory compliance.Working Hours :Monday - Friday, 9:00am - 5:00pm.Skills: Communication skills,IT skills,Presentation skills,Analytical skills,Logical....Read more...
DIRECTOR OF ROOMS – LUXURY 5* RESORT ISLAND PROPERTY, KSA!We are looking for a Director of Rooms for this absolutely beautiful property in a very beautiful but remote part of Saudi! We are looking for an individual who has a huge passion for the highest levels of service to head up this division.The Director of Rooms / Guest Experience Director forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel. Directs and controls the activities of the Front Desk, Reservations, Concierge, Housekeeping, SPA & Fitness, Security, Engineering and Guest Services. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue to enhance the Hotel occupancy levels and rates.We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.Experience, skills & attributes required:
Experience in a similar position at International Luxury 5* Luxury Resort Hotel or a very strong Assistant Rooms Director will be considered tooIsland Resort experience or experience having worked in more remote locations beneficialStrong Housekeeping experience/knowledgeGreat leadership & communication skillsInternational luxury experience in leading hotelsGreat team playerGood business acumen
Salary package: Negotiable for right person plus full expat benefits including accommodation etc.Get in touch: michelle@corecruitment.com....Read more...
