An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisations internal users.
This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits.
Key Responsibilities:
? Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner.
? Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels.
? Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications.
? Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place.
? Participating in IT projects and contributing to the continuous improvement of the service desk function.
What We Are Looking For:
? Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
? Proven experience in 1st and 2nd line IT service desk support.
? Background of working in ITIL frameworks and enterprise IT environments.
? Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory.
? Hands-on experience with hardware troubleshooting, particularly desktops and laptops.
? Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016.
This is a fantastic opportunity to join a forward-thinking organisation in a role that offe....Read more...
An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisations internal users.
This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits.
Key Responsibilities:
* Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner.
* Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels.
* Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications.
* Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place.
* Participating in IT projects and contributing to the continuous improvement of the service desk function.
What We Are Looking For:
* Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Proven experience in 1st and 2nd line IT service desk support.
* Background of working in ITIL frameworks and enterprise IT environments.
* Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory.
* Hands-on experience with hardware troubleshooting, particularly desktops and laptops.
* Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016.
This is a fantastic opportunity to join a forward-thinking organisation in a role that offers both challenge and career growth. Dont miss out!
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 3-4 years. Alternatively, already hold current SC security clearance.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Service Desk Manager– Surrey
Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required.
Salary: £55k - £65k dep on exp + Bens Driving license required.
Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes.
My client, a provider of EV and Solar systems are seeking a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations.
An IT background in Service Desk/Operations would be required with experience on JIRA as well as operational processes that impact a seamless customer service.
Responsibilities will include:
Planning and scheduling the deployments of the award winning product across the UK.
In charge of Jira and dealing with customer faults/escalations
• Responsible for the smooth operation of cloud-based SaaS suite
• Ensure efficient client onboarding and seamless integration of SaaS solutions, tailored to specific market needs.
• Collaborate with sales and technical teams to secure high-margin commercial
charging
contracts across existing and new markets.
• Manage project timelines, budgets, and resources for successful implementations.
• Analyse operational data to identify improvement opportunities and enhance performance across all SaaS deployments.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.
• Lead a small team of analysts and technicians, ensuring adherence to best practices and cross-department collaboration.
• Continuously monitor EV market, adapting strategies to maximize business opportunities in focus markets.
The role will be Hybrid working in Guildford, 3 days Office, 2 days Home.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Service Desk Engineer – Crewe
3 month contract, likely to extend
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. You’ll be based from their Crewe location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised and have a ke....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be o....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Job Description:
Core-Asset Consulting is working with a leading investment firm to recruit a 1st Line Team Leader in Newcastle. This is an excellent opportunity for an experienced service desk professional to take ownership of a high-performing frontline support function and play a key role in driving service excellence.
Skills/Experience:
Previous experience in line management within a service desk or IT support environment.
Strong relationship management skills, particularly with third-party suppliers.
Demonstrated ability to maintain and deliver against SLAs.
Solid understanding of problem management and service improvement.
High level of technical expertise across common enterprise technologies, including Intune, Azure, Windows 11, 8x8.
Ability to train, support and develop junior team members.
Comfortable producing regular statistics and reporting for senior IT stakeholders.
Core Responsibilities:
Lead, develop and manage the 1st Line Support team, fostering a positive and solutions-focused culture.
Provide hands-on technical guidance and set standards for best practice across the service desk.
Maintain effective relationships with third-party suppliers to support timely issue resolution.
Ensure SLAs and performance targets are monitored, met and continuously improved.
Oversee problem management and contribute to long-term service improvement.
Spearhead the ongoing development of the service desk to ensure alignment with business requirements.
Produce and present regular service performance statistics to senior IT leaders.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16308
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Key Responsibilities:
Assist with the installation and configuration of computer operating systems, applications, and hardware.
Provide first-line technical support to staff and students via phone, email, and ticketing systems.
Perform basic troubleshooting for hardware, software, and network issues under supervision.
Maintain accurate records of IT assets, deployments, and service requests.
Support the Service Desk team in resolving incidents and escalating complex issues when necessary.
Prepare and set up IT equipment for classrooms, offices, and events.
Follow College IT policies and procedures to ensure data security and compliance.
Keep up to date with industry developments and actively participate in training sessions.
Training Outcome:Possible Career Routes upon completion:
IT Support Technician / Service Desk Analyst.
Network Technician / Junior Network Engineer.
Cybersecurity Support Technician.
Employer Description:We are an outstanding further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Job Title: Reception Manager / Head ReceptionistHours: 42.5 hours per week, 5 days out of 7 daysPay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience:• Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.• Operations management: Manage all front desk operations, including check-in/check-out. guest inquiries and supporting reservations.• Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.• Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.• Sales and promotion: Use sales skills to promote additional hotel services and facilities.• Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.
Required skills and experience• Leadership: Demonstrated ability to lead and motivate a team.• Customer service: Strong focus on providing excellent guest service.• Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.• Technical skills: Proficiency with property management systems, booking and reservation systems is required.• Communication: Excellent communication and interpersonal skills.• Experience: A minimum of two years in a similar role is required.
Job Types: Full-time, Permanent
Benefits:• Company pension• Free parking
Work Location: Onsite
Please click ‘Apply’ to forward a copy of your CV.....Read more...
Job Title: Reception Manager / Head ReceptionistHours: 42.5 hours per week, 5 days out of 7 daysPay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience:• Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.• Operations management: Manage all front desk operations, including check-in/check-out. guest inquiries and supporting reservations.• Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.• Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.• Sales and promotion: Use sales skills to promote additional hotel services and facilities.• Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.
Required skills and experience• Leadership: Demonstrated ability to lead and motivate a team.• Customer service: Strong focus on providing excellent guest service.• Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.• Technical skills: Proficiency with property management systems, booking and reservation systems is required.• Communication: Excellent communication and interpersonal skills.• Experience: A minimum of two years in a similar role is required.
Job Types: Full-time, Permanent
Benefits:• Company pension• Free parking
Work Location: Onsite
Please click ‘Apply’ to forward a copy of your CV.....Read more...
Managing ticket queues
Experience on a busy service desk
Office 365 deployment, maintenance and troubleshooting
Google G-Suite / Workspace maintenance and troubleshooting
Windows Server 2016/2019
macOS for both troubleshooting and deployment
DNS management
AzureAD and Active Directory
Disk encryption
Backup management
Manage hardware and upgrades
Site visits
Customer service
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Employer Description:We provide IT support services to a range of business across London, the UK and overseas.Working Hours :Monday- Friday 9:00am- 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working....Read more...
Breakdown Controller needed, days, rota work, 25 days holiday + BH, permanent position, paying up to £28k, working for a well-established, growing automotive company.
Location of the Breakdown Controller: Halifax area
The Breakdown Controller will support the supervision of maintenance and repair activities, working closely with the service team to ensure efficient completion of tasks. The role also involves maintaining correct data in in-house systems, covering regional controller absences, and assisting with general administration when required. This role suits someone from an automotive background: Service coordinator role, Technical Customer service, Parts advisor, Roadside assistance controller, Fleet administrator, Service desk controller….
Responsibilities for the Breakdown Controller role:
Handle customer calls and log repair requests.
Allocate Field Service Engineers and reschedule jobs as needed.
Liaise with service supervisors and managers, keeping customers updated on job progress.
Manage daily queries from internal and external customers.
Ensure service records and parts sales are accurately recorded and passed to the technical team.
Provide data and updates on completed or outstanding service work.
Support team members and collaborate with other departments on ongoing projects.
Carry out any additional duties to support business needs.
Benefits for the Breakdown Controller:
Cycle to work scheme
Employee discounts
Employee health and wellbeing programme
Life Insurance
On-site parking
Referral Programme
Sick Pay
25 days holiday
Investment in your training and development
Collaborative, safety-first workplace
Real impact on fleet performance and sustainability
If you are interested in the Breakdown Controller role, please contact Maisie at E3 Recruitment....Read more...
We work to strict SLAs with our customers, and you’ll be responsible, after training, for the quality of information logged into our ticketing system.
You will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail.
Specific duties will include (but aren’t limited to):
Good use of Microsoft Office, in particular, Outlook, Word, Excel and Windows
Skills in Office 365
Hardware building
The timely and accurate logging of customer issues into the Call Management System
First Line support from both phone calls and incoming emails
Take responsible for the quality of the information recorded
Be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
Resolving the initial query to the best of your ability if you don’t need to escalate
Recognising when a call is urgent and escalating accordingly
Carrying out configuration and testing of new kit prior to install at customer site
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload
The ability to demonstrate an excellent customer service focus when dealing with clients
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help DeskTraining:
Information Communications Technician Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk
Ultimately, we’ll work to promote you through the ranks of 1st, 2nd and third line support, and provide you with further training and support
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
A new opportunity has become available for a Dental Receptionist to join an established practice located in St Albans, Hertfordshire.Start date – As soon as possible.This role is to work full time, working days/hours as below…
Monday: 10:30 – 19:30 (Decon)• Tuesday: 10:00 – 18:30• Thursday: 08:00 – 16:00• Friday: 08:00 – 15:00• Saturday: 08:30 – 13:00 (Every)
About the role:
Front desk reception duties – greeting patients, managing appointments, and handling phone and email enquiries• Assisting with administrative tasks to ensure the smooth day-to-day running of the practice• Providing excellent patient care and customer service
Experience & Skills:
Previous experience as a dental receptionist or dental nurse desirable• Knowledge of dental software (e.g. Dentally / Exact) an advantage• Excellent communication and organisational skills• A positive, professional attitude
Additional Advantage:
Dental nursing experience or qualification• Candidates who live locally preferred
Salary - £13.50 per hour.In order to apply, candidates must have previous Dental experience in the UK.....Read more...
Ref: 113775
Service Desk Analyst / IT Support / Windows / On-site
Role Responsibilities
Responsibilities will include:
Resolve high-priority and complex support cases.
Resolve Level 1 and Level 2 incidents and service requests independently.
Classify, prioritise, and triage support tickets.
Coordinate with remote teams and escalate to infrastructure or application support when required.
Person Specification
Essential skills will include:
Previous experience supporting hardware systems and Windows operating systems
Technical troubleshooting – hardware, software, network & security
Proficiency in the latest Microsoft technologies
Strong troubleshooting abilities with Microsoft Office and Windows desktops
Knowledge of Active Directory, Group Policy, and DNS
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
Lead and support customer onboarding processes from start to finish
Set up customer accounts and configure systems accurately
Schedule and deliver Teams training sessions with up to 15 participants
Troubleshoot issues such as label misprints and printing errors
Provide day-to-day support, resolving incidents and fulfilling service requests
Communicate effectively with internal departments, suppliers, and customers
Manage general office administrative tasks, emails, and telephone correspondence
Ensure client queries are resolved promptly and satisfaction remains high
Support new employee setup (desk, email, access, etc.)
Participate in team learning and assist with ad hoc projects as required
Other ad hoc tasks reasonably associated with the role
Engage in informal education/training from other team members to gain additional skills
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires College attendance once per month
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
Employer Description:ITD Global are a leading global multi-modal freight forwarder & parcel distribution company, with its head office based in Heywood, Manchester. At ITD Global, we help to keep businesses all around the world, big and small, operating. We’re one of the UK’s fastest-growing logistics and freight forwarding companies with offices in China, USA, Netherlands & UK (HQ).Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
As an ICT Apprentice, you will be the first point of contact for IT support queries.
You’ll help resolve hardware and software issues, assist users with IT equipment, and learn how to manage tickets and escalate complex problems.
Every day will bring new challenges and opportunities to develop your skills.
Key Responsibilities:
Provide 1st line technical support via phone, email, and live chat
Maintain a high level of customer service and follow service management principles
Take ownership of user problems and proactively resolve issues
Log all calls and maintain accurate records of hardware and software problems
Respond to client enquiries and assist with troubleshooting
Support users with training and advice on IT equipment
Escalate complex issues to senior team members when necessary
Liaise with external technical support when required
Training:
Based on Queensway in Rochdale, just off the M62, our office has free on-site parking
Training Outcome:
As you progress through your apprenticeship, you will have the opportunity to learn and become qualified in other applications from our vendors such as Veeam, with the added opportunities of a Level 4, 5 and 6 apprenticeship to degree level
Employer Description:No Fuss IT is a managed IT support company based in Rochdale, we work with small, medium and enterprise companies throughout the UK to provide additional IT support and fully managed services.
This includes technical support via our IT Help Desk, support with Cloud Servers, Networking and cloud applications such as Microsoft 365, AWS and more.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Driver desired....Read more...
Welcome visitors to the Museum with a friendly, helpful and positive manner
Handle payments efficiently and correctly account for all income and complete paperwork as per Museum procedures
Assist in meeting income targets by actively selling and admission, memberships, tickets and retail items and ensuring information is recorded accurately
Deliver an excellent visitor information service by providing information and selling tourism products to visitors
Act as the museum’s first point of contact, providing general information to visitors by answering the telephone, sorting the post and replying to emails where appropriate
Provide transport information, travel itineraries and sell coach tickets
Keep the welcome desk and shop clean and tidy and restock goods and literature as required
Carry out other duties as may be allocated from time to time by the Director of the Museum or Visitor Operations Manager
Undertake training in NVQ Level 3 in Customer Service
Training:Customer Service Specialist Level 3.
The apprentice will receive full on the job training by the employer as well as 20% off the job training, they will also get full wrap around service from SCL Education.Training Outcome:The apprentice can progress on to a team leaders' role once they have completed their Level 3 Customer Service Specialist qualification.Employer Description:The Corinium Museum is located at the heart of Cirencester, the ‘Capital of the Cotswold's’. Our principal collection consists of the highly significant finds from the Roman town of Corinium, today known as Cirencester. However, the museum today is much more than that, taking you on a journey through time and charting the development of the Cotswold's from its prehistoric landscape to the modern day.Working Hours :Summer (7 months)
2 Saturdays in 3 - 7.5 hours
2 Sundays in 3 - 3.75 hours
Monday - 7.5 hours
Friday 4.5 hours
Winter (5 months)
2 Saturdays in 3 - 6.5 hours each day
2 Sundays in 3 - 2.75 hours each day
Monday - 6.5 hours
Friday 4 hours
Working hours TBCSkills: Listening skills ,Customer care skills,Patience,IT skills,Organisation skills,Problem solving skills....Read more...
M365 Engineer
Duration: 3 Months Rate: £500-550p/day
Outside IR35.
Role Overview
A leading construction engineering company seeking an experienced Microsoft 365 Engineer for a short-term contract with a focus on planning and executing migration strategies across Exchange Online, SharePoint Online, OneDrive, and Teams. This is a hands-on technical role requiring a proactive individual with strong migration experience and a solid understanding of networking fundamentals.
Key responsibilities
Lead and manage office and site infrastructure, aligning with business and IT strategy
Act as a final escalation point for the Service Desk Team
Planning and executing migration strategies across Exchange Online, SharePoint Online, OneDrive, and Teams
Coordinate with third-party MSPs for network and infrastructure management
Support business continuity through proactive incident management
Monitor network health and performance, ensuring high availability and resilience
Maintain inventory and configuration records for infrastructure and software
Excellent communication and documentation abilities
Required skillset.
Proven expertise in O365 tenant-to-tenant migrations
Strong working knowledge of Exchange Online, SharePoint Online, OneDrive, Teams, and Azure AD
PowerShell scripting for automation
Exposure to hybrid Exchange environments
Routing & Switching experience – CCNA certification highly desirable
Understanding of network infrastructure and firewall configurations
Office based (4 days per week initially) – Central London.
Outside IR35.
3 month initial contract.
....Read more...
Assist the Service Desk team in responding to customer support queries via phone, webchat, or video call.
Learn how to log, track and update support cases in systems such as ASM or ServiceNow.
Shadow engineers to understand fault diagnosis and basic troubleshooting steps.
Support the setup and testing of AV and VC equipment in collaboration spaces and meeting rooms.
Help monitor and maintain customer systems to ensure consistent performance.
Participate in preventative maintenance activities under supervision.
Learn how to prepare and deliver clear handovers to ensure continuity between shifts.
Support with admin tasks such as updating customer documentation, asset lists, and reports.
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position.Employer Description:ISDM Solutions is your end-to-end technology partner for today’s workplace. Whether you’re designing enterprise networks, equipping meeting rooms with next-gen AV, or bringing intelligence to your building environment, we deliver the full solution and keep it running seamlessly. Come work with us if you want hands-on experience, collaboration across teams, and the chance to help organisations truly transform how they work.Working Hours :Monday to Friday 09:00hrs to 17:30hrsSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
1st Line Service Support Engineer
Location:- Manchester
Salary:- to £30k Inclusive of Shift Allowance. 24/7 Shift Rota once fully trained.
Environment:- 1st line Support, Customer Interaction, Service Desk, ServiceNow, Salesforce, Incidents, Escalations.
This role could suit an IT Graduate looking for a first role and training in the IT/Tech world.
Step into a fast-paced, high-growth tech environment and become the front line of technical resolution.
Our technology-based client is on the lookout for a First Line Support Specialist who lives and breathes technology, enjoys troubleshooting live issues, and wants exposure to real-world infrastructure, platforms and customer environments. If you want a role that develops you quickly and gets you working with skilled engineers from day one — this is it.
What you’ll be doing
Responding to live incidents and service requests
Troubleshooting faults across multiple technologies and platforms
Working directly with engineers to drive rapid issue resolution
Managing incidents end-to-end, including outage documentation
Applying system patches, updates and config changes during shifts
Acting as the communication bridge between customer, engineering teams and third parties
You'll get exposure to real production environments, critical systems, and a stack of platforms where you’ll constantly build your skills and technical depth.
What we’re looking for
• Experience in a support or helpdesk environment (ideal, not essential)
• Strong customer communication and incident ownership
• A proactive problem-solver with a can-do mindset
• Hungry to learn, push yourself, and progress fast
• Passion for IT, networks, communications or infrastructure tech
If you want more than just ticket-logging — if you want to resolve, learn, communicate and grow — you’ll fit right in.
What’s on offer
Hybrid/fully-remote progression after on-site training
Fast technical development, qualifications & progression routes
M-F working to start, moving to shifts once live-ready
25 days holiday + bank holidays, rising with service
EV scheme, cycle to work, tech scheme & employee health plans
Mental health support, EAP access & a people-first culture
________________________________________
Ready to step up, take ownership, and build your career in real tech operations?
Apply now — your next step in IT Support starts here
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
