Role: ITIL Service Desk Manager - (up to 12-month temporary contract)
Location: Bournemouth
Salary: £36,000 - £40,000 DOE
Holt Recruitment are working with a client in Bournemouth to recruit a ITIL Service Desk Manager on a 12-month FTC contract.
The service desk manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and conduct regular assessments and share the results with stakeholders.
- The ability to build a cohesive team and to manage people effectively aligned to ITIL framework.
- This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents.
What do you need as a Service Desk Manager?
- SQL or MySQL any PHP
- Knowledge of cloud-based technologies.
- Keen to learn new technologies.
- Experience with Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Service Desk Manager role in Bournemouth.
Job ID Number: 82352
Division: Commercial Division
Job Role: Service Desk Manager
Location: Bournemouth....Read more...
Service Desk Analyst – up-to £39,500 Per Annum – HybridWe are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, as part of a team who will be supporting the whole business while acting as a first point of contact for technical issues. The ideal candidate would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). While we offer a flexible agile working policy, the nature of this support role requires it to be primarily office based with two weeks a month in office. Key Responsibilities:
Provide technical support across all levels of the business
Offer high level support and guidance on issues related to the council’s applications, systems, and hardware, which includes technology from Microsoft, VMware, Citrix, Cisco, and Dell
Manage lifecycle management of users, software and assets
Production of high-quality knowledge, FAQ’s etc
Qualifications and Skills:
Proven experience as a senior service desk analyst/engineer
Strong expertise in ITSM Tools, scripting, and automation
Good knowledge of Microsoft 365, etc
Highly motivated, enthusiastic, and technically minded
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An exciting opportunity has arisen for a Hire Desk Controller withexperience in tool and plant hire to join a well-established company specialising in tool and plant hire. This full-time role offers excellent benefits and a starting salary of £39,000.
As a Hire Desk Controller, you will provide efficient support to customers across all channels, manage hire documentation, and maximise revenue opportunities while ensuring excellent service.
You will be responsible for:
? Handling incoming enquiries from customers by phone, email, and in person.
? Processing orders efficiently, ensuring all related documentation is completed accurately.
? Coordinating with the workshop to confirm availability of equipment for hire.
? Organising logistics and scheduling drivers for timely deliveries and collections.
? Maintaining compliance with internal procedures and hire contract processes.
? Assisting customers with loading/unloading where required (physical capability is important).
? Supporting other operational duties as assigned by management.
What we are looking for:
? Previously worked for at least 1 year as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Hire Desk Coordinator or in a similar role
? Must have experience in tool and plant hire.
? Strong working knowledge of Syrinx hire software.
? Skilled in IT.
? Valid UK driving licence.
What's on offer:
? Competitive salary
? Company pension
? Staff discounts
? Ongoing training and development
? Opportunities for progression
? Supportive and friendly team environment
Apply now for this exceptional Hire Desk Controller opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For mo....Read more...
An exciting opportunity has arisen for a Hire Desk Controller withexperience in tool and plant hire to join a well-established company specialising in tool and plant hire. This full-time role offers excellent benefits and a starting salary of £39,000.
As a Hire Desk Controller, you will provide efficient support to customers across all channels, manage hire documentation, and maximise revenue opportunities while ensuring excellent service.
You will be responsible for:
* Handling incoming enquiries from customers by phone, email, and in person.
* Processing orders efficiently, ensuring all related documentation is completed accurately.
* Coordinating with the workshop to confirm availability of equipment for hire.
* Organising logistics and scheduling drivers for timely deliveries and collections.
* Maintaining compliance with internal procedures and hire contract processes.
* Assisting customers with loading/unloading where required (physical capability is important).
* Supporting other operational duties as assigned by management.
What we are looking for:
* Previously worked for at least 1 year as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Hire Desk Coordinator or in a similar role
* Must have experience in tool and plant hire.
* Strong working knowledge of Syrinx hire software.
* Skilled in IT.
* Valid UK driving licence.
What's on offer:
* Competitive salary
* Company pension
* Staff discounts
* Ongoing training and development
* Opportunities for progression
* Supportive and friendly team environment
Apply now for this exceptional Hire Desk Controller opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Work as part of an IT Service Desk team based on ITIL principles
Provide IT support to customers and internal staff, answering technical questions and adhering to the IT Service Desk logging process
Provide sales team with pre-sales support, attend occasional onsite or phone-based meetings with field sales staff
Adhere to key IT service desk processes such as Root Cause Analysis and Change Control and where necessary, high-quality document creation
Carry out site surveys for larger complex opportunities and provide written reports where required for the sales team and clients
Provide the sales team with pricing and technical assistance in preparing proposals
Providing updates to sales and customers during the provisioning life cycle
Ensuring that services are connected in a timely manner and within defined SLAs
Training Outcome:The successful candidate, upon completion, may be offered a full-time role.Employer Description:At Curveball Solutions we believe in helping our clients simplify their business operations to achieve commercial success through technology. We do this by providing impartial advice with innovative, tailored solutions designed to help your business save time and reduce costs.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
To assist with answer calls, emails and customer portal jobs coming into the IT Service Desk, logging and allocating them using the call logging software and carrying out first line support as appropriate
To maintain IT Services records and Databases including
Printer consumables
Customer details
Resource requests
Configuration items
Mobile phone user records
Asset records
To ensure software licence details are up to date and readily available
To issue mobile devices to customer base
To be an effective member of the IT Services team
To support Service Desk projects
To maintain awareness of and adhere to current Service Desk procedures
To produce Service Desk documentation in liaison with the IT Service Desk Co-ordinator
To provide a professional customer service to both internal and external customers
To ensure that quality standards are set, monitored and reviewed within the section
To demonstrate flexibility in responding to changing demands in personal, sectional or the Colleges workload
To take responsibility for one's own professional development and continually update as necessary
To comply with Equal Opportunities policies and to assist in the development of Equal Opportunities
To comply with all Health & Safety, Child Protection & Safeguarding, Risk Management policy and legislation in the performance of the duties of the post
To take reasonable care of your own health, safety and welfare and that of any other person who may be affected by your actions or omissions whilst at work. You are also required to co-operate with the College to enable it to fulfil its legal obligations Appropriate information, instruction, training and supervision will be provided to enable you to perform your duties in a manner that is deemed safe and without risk to health
To comply with all aspects of the Data Protection Act
To adhere to the College’s Computer Network Acceptable Use Policy
To undertake risk assessments for any new activity and to ensure risk assessment checks are carried out for any ongoing activity
To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job
Training Outcome:Opportunity to stay within your current role and become a full-time member of the team, with internal progression routes in the IT department through further experience and IT qualifications.Employer Description:Derby College is a prominent further education provider located in Derbyshire, England. It offers a wide range of courses and training programs across multiple campuses, including Derby, Ilkeston, and Morley. The college is part of the Collab Group, which consists of high-performing further education institutions.Working Hours :Monday to Friday, 08:30 - 17:00. Exact shifts to be confirmed. 30-minute lunch break per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Enthusiasm,Motivation....Read more...
Help-desk duties
Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues.
Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system.
Ensure that all queries are dealt on a daily / weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction.
Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams.
Create training / support materials for use by customers from a virtual help-desk platform.
Training duties
Design live training sessions for custom software, updating these when required.
Present effective training sessions to audiences of varying size and ability.
Successful applicant will be required to be vetted to NPPV Level 3 (undertaken at point of employment).
Training Outcome:Opportunity to move into a more specialised role within the business, with experience.Employer Description:VISAV is a small software solutions company primarily developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst.Working Hours :Monday to Friday, 09:00-17:00 (inc half hour per day for lunch).Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Troubleshooting skills,Multitasking skills,High level of customer service,Able to work independently,Technical skills,Proficient in Microsoft Office,Self starter,Motivated,Punctual,Ambitious,Willingness to learn,Positive & can do attitude....Read more...
Caretaker/ Cleaning Supervisor
Unity recruitment are seeking an experienced Caretaker or cleaning supervisor for our client who are a housing management company.
Working 36 hours per week.
Key Accountabilities
1.Cleaning all common areas including estate grounds and play areas, as designated by the Estate Manager or Front Desk/Security Co-ordinator. This will include, though is not restricted to litter picking, window cleaning, and low level gutter and drains maintenance, sweeping and washing all communal areas, and removing graffiti, to an agreed schedule and satisfactory standard, using the appropriate equipment, in line with health and safety practices.
2.Checking, and where appropriate, unblocking chutes and clearing bulk refuse.
3.Reporting any repairs in the communal areas or other issues (unauthorised vehicles, fly tipping etc.) and temporarily securing any damaged communal area which represent a hazard and alerting residents, staff and visitors to any hazards as appropriate.
4.Maintaining appropriate weekly monitoring forms, and completion records of cleaning work carried out, repairs reported, and hazards identified etc, and ensuring appropriate communication with colleagues and third parties as required.
5.In collaboration with colleagues, devise and implement the quarterly and annual cleaning schedules for deep cleaning of bins, staircases etc.
6.Assisting in ensuring the security of the communal areas, including checking of lighting etc, and alerting colleagues to security problems in respect of the estate.
7.In conjunction with colleagues, residents and third parties as appropriate, undertaking grounds maintenance in line with agreed standards.
8.Arranging and providing access to the estate for third parties involved in refuse collection, and other essential services.
9.Maintaining cleaning stores, plant and equipment, and ensuring its security.
10.Undertaking minor repairs in consultation with the Maintenance Officer and Front Desk/Security Co-ordinator
11.Participating in estate inspections and site meetings as requested by the Front Desk/Security Co-ordinator or Estate Manager.
12.With colleagues, ensuring that a reception service is provided for residents and members of the public.
13.Cleaning the office areas as required to cover for staff absences.
14.Responding to problems of service delivery and issues of customer dissatisfaction, which are within the scope of your responsibility and make suggestions for improving the service.
15.Actively promoting the organisation, encouraging residents to become members and seeking opportunities for residents to engage in the activities of the organisation, to ensure that the service meets their needs as far as possible, and help to maintain high levels of customer satisfaction
16.In consultation with the Front Desk/Security Co-ordinator, ensuring that necessary letters go out to residents within agreed timescales.
17.Providing accurate and timely updates and feedback as required for individual and service performance management and for reporting to the Board or reporting to the Council as required.
18.Ensuring that all responsibilities are carried out in specification for housing, and statutory requirements, which includes, though is not restricted to equality and diversity, health and safety, the Data Protection Act and the Freedom of Information Act.
19.Undertaking any other duties commensurate with the role that may be necessary to meet the needs of the service. This may include weekend working from time to time.
20.Working with caretaker colleagues on a rota basis to ensure that a caretaking service is provided from 7 am to 4 pm
If this caretaker/cleaning supervisor role is of any interest to you then please call Carly on 02036685680 ext 113
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To undertake a development programme leading to an ICT Support Technician Qualification in information Communication Technology and to actively participate in their own development plan agreed with their line manager and assessor.
Work alongside experienced ICT Service Desk Analyst whilst learning all aspects of the role.
Assist in general administration and support to the ICT – Service Desk Team
Assist with hardware and software installations.
Deal with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and internal/external personnel.
To ensure accurate record keeping using IT systems.
To follow instructions and procedures within the ICT Service.
To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons.
Recognising the importance and benefits of effective team working.
To work in line with ‘best practice’ ensuring compliance to relevant policies.
To maintain confidentiality and discretion.
Training Outcome:SDC will support the apprentice to gain employment within the council, this maybe in the field of the apprenticeship or in another service area. They will also support the apprentice to seek employment outside of the council if they wish on completion of their apprenticeship. 100% of the 2023 cohort of our current apprentices wish to remain at SDC and the majority have secured permanent roles.Employer Description:Welcome from our Chief Executive
Thank you for your interest in working for Stroud District Council.
It’s a great place to work. We are a friendly, welcoming team, passionate about the work that we do to make a positive difference for the communities we serve. We place our communities at the heart of everything we do, and work to continuously improve the services we provide for our residents, tenants and businesses. We care about each other too, and are known for our positive approach to flexible working, our family-friendly policies, and our commitment to the health and wellbeing of our staff and to equality, diversity and inclusion.
To find out more please look at the Jobs & Careers pages on the website.Working Hours :Monday to Friday - 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Assistant Front Office Manager - KSA We are working with a leading Hospitality group in the Kingdom of Saudi Arabia and they are looking to add an Assistant Front Office Manager to their team. The Assistant Front Office Manager will oversee the day-to-day operations of the hotel's front desk, supporting the Front Office Manager and ensuring excellent guest services. We are looking for some that is confident, has high energy, a great personlaity and a passion for the hospitality industry. Responsibilities include but not limited to:
Welcoming and assisting guests with check-in/check-out, handling inquiries, and addressing complaints. Overseeing front desk operations, ensuring smooth workflow, and maintaining guest records. Managing reservations, room assignments, and room availability. Supervising and supporting front desk staff, including training, scheduling, and performance management. Assisting with administrative tasks, data entry, and payroll procedures. Effectively communicating with guests, staff, and other hotel departments. Contributing to revenue generation through effective room sales and upselling strategies. Resolving guest complaints and issues in a timely and professional manner. Ensuring compliance with hotel policies, procedures, and security protocols.
Ideal Candidate:
Previous experience in front desk operations, customer service, and staff supervision is often preferred. Strong interpersonal, communication, and problem-solving skills are essential. Proficiency in using hotel management systems and other relevant software is necessary. Proven ability to provide excellent customer service and resolve guest complaints.
Salary package: AED11000 + full expat benefits ....Read more...
You’ll learn how to run an effective hire desk
You'll learn about stock control and purchasing
You’ll also study everything from customer service and sales skills to back-office administration and credit control of a high-performing hire desk
Training:As an apprentice you will be enrolled in a blended learning programme where you will gain an NVQ Customer Service Practitioner Level 2 qualification at Babington Business College.
Through a mixture of on-the-job experience and online training, our Apprenticeship Programme covers all the essential skills and principles you will need to become a Hire and Sales Coordinator.
The apprenticeship will last 2 years, consisting of in-house training and online learning. You will complete online modules with Babington Business College which will be assessed by your Skills Coach, and you will work towards successfully completing the End-Point Assessment. When you are not completing your assignments, you will be on-site gaining hands-on experience and knowledge from our expert Hire and Sale Coordinators.Training Outcome:Once the apprentice has completed their 2 years' service and qualified, they can progress within the company to a Hire and Sales Coordinator position.Employer Description:Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.Working Hours :Monday to Friday 8am to 5pm, no evening or weekend workSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
1st Line Support Engineer
Central London
£26,000 - £28,000 + Progression + Technical Training + Certifications + Pension + Holidays + Package + Immediate Start
Are you ready to launch or elevate your IT career in a fast-paced, client-focused environment? Join an expanding MSP team in the heart of Central London. In this role, you’ll be the go-to person for resolving day-to-day technical issues, delivering first-class support to a diverse client base. With an ambitious growth roadmap ahead, this is your chance to step into a role that offers real progression, varied challenges, and a chance to contribute to a business that values innovation and collaboration.
As a 1st Line Support Engineer, you’ll be the front line of IT support, helping to keep systems running smoothly and users productive across the business. In this role you will be contributing to long-term business improvements and play a key role in delivering exceptional service and support. You’ll work closely with the wider IT team, gaining hands-on experience across multiple technologies while developing your technical skill set. This is a fantastic opportunity to grow with a forward-thinking company that actively invests in your development and offers real career progression through training and certifications.
Your Role as a 1st Line Support Engineer Will Include:
Uphold excellent customer service standards, creating a positive user experience.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Act as the first point of contact for all IT-related queries, providing professional and friendly support.
Office based 5 days a week, working on various day shift patterns.
As 1st Line support Engineer, You Will Have:
Experience within an IT Support Role.
Microsoft Proficiency.
Experience of working to an ITIL framework in a service desk capacity.
If you are interested in this role, please contact Yusra on 07458163045
Keywords: IT, Software Development, MSP, 1st Line Support Engineer, 2nd Line Support Engineer, Central London, Greater London, East London, South London, West London, North London, Microsoft, IT Support, Helpdesk, Managed Service Provider, Customer Service, Troubleshooting, Networking, Problem-Solving, Service Desk, On-Site Support, Technical Troubleshooting, Support Engineer, Engineer, SLA, IT Infrastructure. IT Analyst, IT Technician....Read more...
Answering incoming telephone calls
Opening and scanning incoming post
Dealing with outgoing post
Scanning finance sheets and uploading them to our case management system
Accepting documents at the reception desk
Verifying client ID
Releasing confidential documents and keeping accurate records of release
Updating our storage system “The Vault”
Taking card payments in person and over the telephone
Training:Training will be provided by an experienced receptionist and by the Practice Manager at our Sunderland head office located within The Yard on Gill Bridge Avenue in Sunderland City Centre. There will be opportunity to experience our Seaham or Durham office in time when confidence and knowledge levels have increased. Time away from the reception desk will be allocated each week for the apprentice to undertake their apprenticeship course studies. A level 2 Customer Service apprenticeship will be gained.Training Outcome:Full-time permanent employment would be available to a successful apprentice.Employer Description:Mortons Law is a law firm based in Sunderland since 1935.
We offer advice to clients on family law, children matters, elderly client services such as Wills, Probate and Trusts, conveyancing services to assist in the sale and purchase of a residential property and commercial law also. Training on all of these services will be provided.
We have three offices, Sunderland, Seaham and Durham with four receptionists currently in place.
Working Hours :Monday to Friday 9am to 5pm with 1-hour for lunchSkills: Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Team working....Read more...
IT Manager - Retail & Hospitality Dorset, 3 days office (Hybrid)To lead the digital transformation of a proud, innovative hospitality brand. In a rare and exciting opportunity, we’re looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects. From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech. This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech. The role: • Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions. • Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity. • Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals. Experience: • Proven leadership in IT or technical project management • Deep experience with hospitality systems (EPOS, booking, CRM, etc.) • Strong Microsoft Cloud 365 and virtualisation experience • Excellent communication skills (technical and non-technical) • Experience in change/project management and vendor relations Technical Experience • Cloud IaaS/SaaS • Microsoft Power Platform, scripting, automation • Cybersecurity awareness & compliance • Digital storage, servers, workstations • IT support desk and service management....Read more...
Build and configure end-user devices:
Arrange break-fix repairs with external service partners
Build upon our break fix offering, with process and controls.
Continual service improvement:
Identify and drive forward improvements to process / service
Field incoming service desk incidents and requests
Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins
Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform
Maintain our asset management database, tracking changes accordingly
Provide a high-level of customer service and adhere to service management principles and processes (ITIL)
Resolve IT service desk requests and incidents
Escalate issues to 2nd/3rd Line and Major Incident teams when required
Deal with / manage third parties for ‘expert’ level support for specific requirements
Action procurement requests for IT equipment, applications, and internet services
Maintain IT Documentation and Knowledge base
Document troubleshooting procedures
Document known fixes
Create / contribute to end-user training guides
Be aware of and escalate security concerns or flags identified promptly
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
You will join the McLaren Apprenticeship Constructing Futures Programme where you will network and build relationships with other Apprentices across the company, giving you a broader scope of the business while working towards a interpersonal / communication skills curriculum
You will have the option to progress to a degree level apprenticeship to further enhance your knowledge and understanding and gain a higher-level qualification
Be able to join our Professional Chartership Support Programme and work towards gaining professional chartership and gain ongoing support for your continuous professional development (CPD)
Employer Description:McLaren group was established in 2001 and operates in construction, property and development in the UK and UAE. We are passionate about creating spaces that inspire and serve customers in the private and public sector. Our core markets include commercial offices, mixed-use buildings, residential, retail, education, distribution and logistics, hotels and leisure.Working Hours :Monday - Friday, between 8.00am - 5.00pm. Exact shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Main Duties and Responsibilities:
Under supervision and following appropriate instruction and training, carry out the following:
Become conversant with server, PC operating systems and their peripheral equipment.
Assist the Service Desk / Computer Operators with operational functions as required, for example, dealing with basic enquiries and support requests in an effective and courteous manner.
Operate computer equipment and complete I.T. service specific tasks in line with team processes and procedures.
Assist the Service Desk / Computer Operators with First Line Support as required, for example, using standard and I.T. service-specific software packages and systems,etc.
Installation of PCs, support and maintenance of distributed computer hardware and software, including dealing with new and replacement equipment for users.
To actively participate in your own development plan which will be agreed with your line manager and the assessor from the training provider.
To achieve personal development targets, as agreed with I.T. Manager.
To take part in meetings, supervision, training, and other events to assist with your development, as requested by I.T. Manager.
To undertake a development programme leading to a recognised apprenticeship qualification.
Carry out any other duties that are within the scope and grading of the post which could also be requested by the I.T. Manager or I.T. Director.
Training:MBRO Roles Day release at Middlesbrough College.
On and off-the-job training.
Working towards a level 3 Information Communication Technician Apprenticeship:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Nifco is built on values which provide the framework for everything we do – these values are called the Nifco Spirit. Fostered at Nifco’s inception and passed down from member to member, this spirit has been the engine of growth for Nifco. With this spirit, we gain the strength to constantly look for innovations without fear of failure, and boldly face the challenge of new work. Above all, an enterprise has to strive to increase its profits. It is only profitable enterprises that are able to improve their employees’ well-being, give returns to shareholders, and to contribute to the overall benefit of society. We have been able to assure the continuance of the company and the growth of Nifco by producing outstanding results with a small team of people who hone their talents together.Working Hours :Monday to Thursday, 08:00 to 16:45.
Friday, 08:00 to 12.00.Skills: Analytical skills,Communication skills,Logical,Team working....Read more...
Contract Support - Victoria, London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Victoria, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeIf you are interested please send cv to Stacey at CBW Staffing Solutions ....Read more...
Dealing with customers face to face at P3 over the phone and onsite
Performing builds, repairs, and remote technical support
Opportunity to learn about desk support and IT security
Training:
Level 3 Digital Support Technician
Functional skills
Work based learning
Training Outcome:Progression onto full time employment.Employer Description:P3 Computer Services Limited was formed in November 1995.
It was the intention to provide very high levels of customer service to the
business sector, the education sector and for home users.
A 100% commitment to this principle lead to unprecedented growth that solidified us as one of the best IT providers in the East Lancs area. Within just 3 short years later, we became a multi-million pound turnover business.
In May 2018, the Team completed a management buy out and
relocated to new premises in Rosegrove.
Although there have been many changes over the past 28 years,
P3 Computers still stands by the principle of providing our absolute best, service for all our our customers and look forward to the next 20+ years.Working Hours :Monday - Friday, 9:00am - 5:30pm / 30 minutes lunch unpaid / relaxed breaks throughout the day.Skills: Customer care skills,Team working,Keen,Willingness to learn,17 +....Read more...
As our Data, Digital & Innovation Officer you’ll help support the management of our cloud-based platforms and help to create a culture driven by data and excited by the opportunity to improve continuously.
You will provide IT support to colleagues via remote service desk or in a face-to-face capacity, helping set up systems, user accounts and resolve issues.
You will help support our data and digital strategies in delivering more efficient services to clients, ensuring value for money delivery.
Where appropriate, you may be required to contribute to the wider goals of the Innovation Team, supporting these colleagues to achieve their objectives.Training Outcome:The successful candidate may be offered full-time employment.Employer Description:Citizens Advice has proudly served the people of Greater Manchester for more than 75 years – and as the city region embarks on one of the most exciting periods in its history, we have been making sure we are ready to work with the new regional authority to support those living in its communities long into the future.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Innovative....Read more...
Resolve problems associated with operating systems, networks, software, hardware, printers etc.
Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools
Installation of new software and hardware
Maintain and fix other computing equipment
Assist in system upgrades and system maintenance
Liaise with third party suppliers such as Internet Service Providers and vendors.
Support with technology asset management
Social media and website updates
Supporting staff to implement new technologies in the workplace
Working with a range of technology hardware -Android, Windows, Mac
Supporting software development and implementation
Supporting the use of database systems and Content Management Software
Use of a ticketing system for task allocation/monitoring
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:The use of technology in schools is essential to inspiring and educating this generation of learners.
Computeam provides a comprehensive set of IT products and services to ensure your school or MAT improves educational outcomes through technology.
They connect users to their applications and data, whether in school or at home. They make these connections fast, reliable and easy to manage. They make remote learning streamlined, as well as making classroom learning more engaging.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Passion for technology,Confident using hardware,Passion to learn....Read more...
Resolve problems associated with operating systems, networks, software, hardware, printers etc.
Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools.
Installation of new software and hardware
Maintain and fix other computing equipment
Assist in system upgrades and system maintenance
Liaise with third-party suppliers such as Internet Service Providers and vendors.
Support with technology asset management
Social media and website updates.
Supporting staff to implement new technologies in the workplaceWorking with a range of technology hardware -Android, Windows, Mac
Supporting software development and implementation
Supporting the use of database systems and Content Management Software
Use of a ticketing system for task allocation/monitoring
Training Outcome:The successful candidate may be offered full-time employment. Employer Description:The use of technology in schools is essential to inspiring and educating this generation of learners.
Computeam provides a comprehensive set of IT products and services to ensure your school or MAT improves educational outcomes through technology.
They connect users to their applications and data, whether in school or at home. They make these connections fast, reliable and easy to manage. They make remote learning streamlined, as well as making classroom learning more engaging.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Passion for technology,Confident using hardware,Passion to learn....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.Overview
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.
We're proud to be the UK's largest dedicated Qlik consultancy
Main responsibilities:
Record the details of new issues and updates in the helpdesk system
Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
Resolve issues where possible
Perform installs, upgrades and basic configuration of supported software for customers
Contribute to the ongoing development of the Support team processes
Good feedback from the customers and from the business
Required skills:
An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
A commitment to learning new skills
Some understanding of IT concepts such as firewalls, networks, virtual machines
Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, LinuxSome understanding of cloud environments like Azure/AWS/Google Cloud
Good telephone manner and good written English skills
Logical thinker that enjoys problem solving
Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
Good team worker
Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:Ongoing employment and career development. Employer Description:Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.Working Hours :Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Front Office ManagerSalary: $65,000Location: Chicago, ILOur client is seeking a Front Office Manager to lead and enhance their guest services team. This role requires a dynamic individual with extensive experience in front office operations, exceptional leadership skills, and a commitment to providing outstanding guest experiences. The hotel is a 4 Diamand location right in Chicagos beautiful city.The ideal candidate will drive operational excellence, ensuring seamless check-in and check-out processes while fostering a welcoming and efficient environment for both guests and staff. Overall, you will oversee daily front desk operations, manage staff scheduling, and ensure compliance with hotel policies and procedures. Additionally, this role will involve analyzing guest feedback and implementing improvements to continually elevate the quality of service provided, while selling and promoting all amenities and outlets of hotel.Key Requirements:
5 years in front office operations within the hospitality industry, with at least 3 years in a supervisory or managerial roleProficiency in hotel management software and Microsoft Office SuiteIn-depth understanding of front office procedures, including reservations, check-in/out, and guest servicesCapability to analyze guest feedback and implement service improvementsCommitment to maintaining a high level of customer satisfaction and enhancing the guest experience
If you’re interested in this opportunity, please send your resume to Declan today!Must reside and have working rights in the USA without future sponsorship.....Read more...
Engineering Planner - Glasgow - Salary up to £31,000 Key Responsibilities:Plan and assign daily tasks to the team.Help the team reach performance targets.Suggest ways to improve the service desk and help put those changes into action.Understand what’s in customer contracts and help meet agreed targets.Work closely with engineers and maintenance staff to make sure tasks are completed and planned maintenance (PPMs) is scheduled and carried out.Oversee daily performance of the engineering team, making sure work schedules and shift rotas are planned and shared clearly.Organise the ordering of spare parts and arrange times for them to be installed.Keep managers informed about any problems that may affect team performance.Build and maintain good working relationships with other departments.Learn and use the customer’s maintenance management system effectively.Follow all health and safety laws, company policies, and regulations.Use the correct personal protective equipment (PPE) when required, as per company guidelines.Report any unresolved safety concerns to a supervisor or the Health & Safety Manager.Person Specification:Friendly, helpful, and professional in customer interactions.Responds to enquiries promptly and appropriately refers/escalates issues.Builds strong relationships and adapts to meet customer needs.Delivers high-quality service and focuses on practical solutions.Punctual and dependable.Salary & Benefits:Salary up to £31,000.32 days holiday.Healthcare benefits.4% employer pension contribution.....Read more...
Job Title: Night Manager – Country Hotel & Spa – HertfordshireSalary: Up to £33,000Location: HertfordshireMy client is looking for a Night Manager to join their luxury hotel and spa in Hertfordshire. My client is looking for an experienced Night Manager to oversee all the hotel operations during the night shift. This is a fantastic opportunity to join an award-winning hotel group with genuine career opportunities. Company benefits
Competitive salaryDiscounts throughout the companyCompany events
About the position
Monitor and support the front desk teamResponsible for managing the hotel during the nightAct as an ambassador for the hotel and brandAct as host and provide the highest level of customer service
The successful candidate
Previous experience in a similar roleMust be well presented with flawless communication skillsFluent in English, both written and spoken
If you are keen to discuss the details further, please apply today or send your cv to Ed at Corecruitment dot Com....Read more...
