Overview
Ref: 103609
Service Desk Team Leader / ITIL
Exciting opportunity to lead the daily operations of a growing service desk, ensuring efficient and effective support services for end-users. This role involves supervising a team of service desk analysts, coordinating tasks, and providing technical guidance to ensure timely incident resolution and superior customer service.
Role Responsibilities
Responsibilities will include:
Leading and supervising a team of service desk analysts, providing coaching, mentoring, and performance feedback to support their professional development and success.
Coordinating and prioritising service desk activities, including incident management, request fulfilment, and problem resolution, to ensure timely response and resolution in accordance with service level agreements (SLAs).
Monitoring service desk performance metrics and KPIs
Providing a hands-on role in a technical capacity, handling incidents, requests, and escalations. Expected to be at least 50% - 60%. Lead from the front attitude.
Ensuring compliance with IT policies, procedures, and standards, as well as industry regulations and best practices (ITIL, ISO, and others), to maintain a secure and compliant service desk environment.
Person Specification
You will have the following skills:
Proven experience in IT service desk or technical support role, with leadership or supervisory experience preferred. Certifications such as ITIL Foundation, SDI SDA and Team Lead, or CompTIA IT Operations Specialist.
Strong technical knowledge of desktop operating systems, productivity software, hardware components, and common IT technologies.
Familiarity with IT service management frameworks and practices, such as ITIL, ISO, and experience using service desk tools and incident tracking systems.
Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire team members, build rapport with customers, and resolve conflicts effectively.
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
The Company:?
This is a great opportunity to join a recognised company who are market leaders within Excavation Support and Temporary Works and as part of their continued expansion are looking for a Central Hire Desk Controller.?
All Design and Manufacture for the provision of modular and bespoke excavation support systems are done in-house.?
Well regarded for their personal and high level of customer service.??
Professional and forward thinking company that invests in their employees’ personal development – great place to develop a career.?
Central Hire Desk Controller:
As a Central Hire Desk Controller you will deal with all enquiries for national key accounts.
You’ll calculate and supply quotes and work with local depots to plan transport (deliveries & collections).
A key role of the Central Hire Desk Controller is to deal with the damages, calculating costs and liaising with customers regarding payment.
Proactively work jointly with all departments and colleagues across the range of functions ensuring the high level of customer service.
You’ll provide guidance to customers on equipment and resolve issues.
As the Central Hire Desk Controller you’ll build customer relationships to retain business.
On occasion you will visit customers with an account manager to help develop and grow business.
As the Central Hire Desk Controller you’ll be based in the Staffordshire Depot.
Benefits of the Central Hire Desk Controller
£26k-£33k Basic Salary?
Bonus
Company Car+ Fuel OR Car Allowance??
Pension??
Life Assurance
22 days + Bank Holidays (increases with service)?
Discretionary Company Performance Bonus
?
The Ideal Person for the Central Hire Desk Controller
Will have experience in a Hire Desk role who is looking to join a growing team.
You’ll have knowledge of Plant Hire equipment and the sales process e.g On-Hires/Off-Hires.
Will be confident visiting customers when needed.
Must be IT literate and organised, whilst ensuring all paperwork is coordinated.
The successful candidate will be able to build and develop relationships with customers.
Must have a full driving licence
?
If you think the role of Central Hire Desk Controller is for you, apply now!?
?
Consultant: Sarah Dimmock ?
Email: sarahd@otrsales.co.uk??
Tel no. 0208 397 4114?
Candidates must be eligible to work and live in the UK.?
?
About On Target?
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Job title – Service Desk Analyst Location – Bedford, MK42 (minimum 2 days in office) Contract – Permanent, Full-Time 8am-6pm Start Date – Asap Salary - £37,938 to £ 39,513 per annumWe are looking for a Service Desk Analyst to join our Technology team and provide first-line ICT support across the Council. You will be responsible for resolving technical issues, managing service requests, and ensuring high levels of customer satisfaction.Under direction from the Team Leader Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director’s and Members by accurately recording and resolving various ICT enquires/technical issues.Key responsibilities
Provide first-line support for all ICT incidents, requests, and changes across the Council and partner agencies.
Ensure timely resolution of issues, meeting service level agreements (SLAs).
Manage the user, software, and asset lifecycle, ensuring best value and service quality.
Monitor system performance and key performance indicators (KPIs).
Assist with project management under the supervision of the Service Desk Lead.
Ensure smooth handover of new systems from project to support teams.
Maintain and develop the Service Desk Knowledgebase.
Mentor and guide junior team members, fostering a collaborative learning environment.
Essential Criteria
A-level or equivalent qualification in an IT-related subject.
Experience supporting desktops, laptops, tablets, smartphones, printers, and servers.
Knowledge of Microsoft Azure, Office 365, and Microsoft Teams.
Experience working with networking technologies (DHCP, DNS, TCP/IP).
Familiarity with virtualisation technologies, SANs, and secure gateways.
Strong problem-solving skills, with the ability to resolve or escalate technical issues effectively.
Excellent communication skills, able to support both technical and non-technical users.
Organised and proactive, with the ability to prioritise tasks and meet deadlines.
Some experience in IT project management is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
Job Advert: Service Desk Analyst (Scale 5/6)
Location: Office-based in NorthallertonContract Type: 6-month initial contractUmbrella Rate: £19.52 per hour
Key Responsibilities
As a Service Desk Analyst, you will:
Provide technical support by responding to inquiries, evaluating, and resolving issues related to ICT equipment, infrastructure, and applications via phone, in-person, or self-service platforms.
Manage and categorise ICT service management cases, ensuring compliance with service level agreements (SLAs) and accurate service reporting data.
Support the Service Delivery strategy and roadmap, aligning with the goals of OPFCC, NYP, NYFRS, and Enable NY.
Engage with stakeholders across the organisation, providing feedback to ensure service desk activities meet evolving business needs while identifying and promoting opportunities for innovation.
Participate in incident management and request fulfilment activities, ensuring timely resolutions aligned with quality standards.
Assist in all aspects of incident and request fulfilment management, maintaining effective communication with end users and third-party providers.
Keep the Service Support Manager informed about service operation activities, outstanding issues, and progress of incident/request fulfilment cases.
Contribute to the development and implementation of service support processes and compliance initiatives.
Promote a culture of knowledge sharing within the ICT department, enabling a first-time fix capability and supporting the knowledge library.
Actively participate in meetings, training, and seminars to support service improvement initiatives.
Requirements
To excel in this role, you should have:
Higher education qualification in a relevant discipline or demonstrated experience in an ICT service desk function within a dynamic, multidisciplinary environment.
Knowledge of incident and request fulfilment processes, with keen attention to detail.
Problem-solving skills with a strong analytical mindset, tailored to a technical, customer-focused service environment.
Strong communication skills, with the ability to build effective working relationships at all levels and confidently challenge stakeholders on service support matters.
The ability to communicate effectively with:
Customers of the OPFCC, NYFRS, and NYP
Members and staff of other forces, partners, and national ICT networks
Suppliers, contractors, and members of the public
Experience in the public sector, ideally within emergency services (e.g., Police or Fire and Rescue Services).
ITIL Foundation certification or equivalent experience working in a service desk function within a regulated environment.
Apply Today!
This is an excellent opportunity to join a fast-paced environment, contributing to vital public service functions and making a real impact. If you meet the above criteria, we want to hear from you!
For more information or to apply, please email lewis.ashcroft@servicecare.org.uk or call 01772 208962....Read more...
Recruitment Consultant (Self-Employed)
Location: Remote from anywhere
Why Settle for Less? Enjoy Total Freedom and Maximise Your Earnings!
Are you ready to take control of your career and earn what youre truly worth? Join our well-established recruitment desk model and experience the benefits that significantly reduce and the costs and eliminates the hassles of running your own recruitment agency. Our transparent fee structure only includes monthly service fee. No surprises-just straightforward costs tailored to your success.
Our Unique Model:
? Freedom to Work Remotely: Manage your own desk from anywhere in the world, with significantly less expenses.
? Tailored Vacancies: Receive vacancies specifically matched to your abilities and experience, ensuring you can maximise your placements.
? Comprehensive Mentorship: Benefit from excellent mentorship and support, helping you grow your business and achieve your career goals.
Why Partner with Us?
For over two decades, weve perfected a model that allows experienced recruiters to thrive. Our system offers the ultimate flexibility, enabling you to work whenever and wherever you choose.
Here's what sets us apart:
? Proven Success: Leverage our 20+ years of experience and established brand to build your own successful recruitment desk.
? Low Overhead Costs: Our model eliminates the high costs typically associated with running your own agency.
? Immediate Opportunities: Start working on live vacancies from day one, tailored to your strengths.
? Full Support System: Access state-of-the-art technology, comprehensive business development support, and ongoing training and mentoring.
? High Earnings Potential: Keep the lions share of your commissions and enjoy a lucrative career without the stress of targets and rigid schedules.
What We Offer:
? Live Vacancies guaranteed to work on every month (salary ranging from £20k - £100k)
? Prestigious and Recognised Recruitment Brand & Business....Read more...
Providing first line IT Support
Providing monitoring for Network & Servers
Taking phone calls on the Service Desk, handling Service portal tickets and emails
Providing remote and on-site IT Support where required
Monitoring the Service Desk for new issues
Responding to system failures in a timely manner
Creating and maintaining procedures for new and existing processes (SOPs)
Troubleshooting customer technical faults and driving fault resolution
Providing Project Support
Performing miscellaneous job-related duties as assigned by Senior Management Team
Training:Information Communications Technician Level 3.Training Outcome:
After completion of the apprenticeship the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Employer Description:Voktis began in 2013. From humble beginnings, supporting a few small schools, it has grown exponentially as more organisations wanted a better, more dynamic way to manage their IT. Voktis have a talented team of experts who are always striving to provide the best service and are always looking for new technologies to improve that service and their customers experience.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Providing first line IT Support
Providing monitoring for Network & Servers
Taking phone calls on the Service Desk, handling Service portal tickets and emails
Providing remote and on-site IT Support where required
Monitoring the Service Desk for new issues
Responding to system failures in a timely manner
Creating and maintaining procedures for new and existing processes (SOPs)
Troubleshooting customer technical faults and driving fault resolution
Providing Project Support
Performing miscellaneous job-related duties as assigned by Senior Management Team
Training:
Information Communications Technician Level 3 Appreticeship Standard
Training Outcome:
After completion of the apprenticeship the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Employer Description:Voktis began in 2013. From humble beginnings, supporting a few small schools, it has grown exponentially as more organisations wanted a better, more dynamic way to manage their IT. Voktis have a talented team of experts who are always striving to provide the best service and are always looking for new technologies to improve that service and their customers experience.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Responsibilities:
Provide excellent customer service to both candidates and employers
Sourcing, screening, and matching candidates for roles across the automotive industry
Maintaining and growing relationships with clients and candidates
Managing a fast-paced recruitment desk with efficiency and precision
Regular communication with clients to understand their needs and provide suitable candidates
Ensuring excellent service delivery to uphold our strong reputation
Training:What We Offer:
A well-established, hot desk with existing clients and candidates
Generous salary and commission structure
Full training and ongoing support to help you excel
A fun, relaxed company culture that values hard work and dedication
Training Outcome:
After completing a customer service apprenticeship provides several tangible and intangible benefits, including qualifications, skills, and opportunities to grow in the industry
Employer Description:Scope Personnel are a specialist recruitment agency, working with some of the UK’s most recognised brands.
Whether you’re a candidate looking for your next exciting opportunity, or an employer keen add exceptional talent to your team, we are your dedicated partner!Working Hours :Monday- Friday
8.00am- 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience....Read more...
An exciting opportunity for an IT analyst to join a global renewable energy company. Your role will involve supporting the service desk personnel, taking ownership of escalated support cases, finding resolutions with the support of other IT functions. You will also be responsible for deploying and configuring IT equipment for the user base, providing customer service.
Role Requirements
Microsoft Office 365, Windows OS.
Azure
Active Directory
Networking
ITIL
An exciting opportunity for an IT analyst to join a global renewable energy company. Your role will involve supporting the service desk personnel, taking ownership of escalated support cases, finding resolutions with the support of other IT functions. You will also be responsible for deploying and configuring IT equipment for the user base, providing customer service.
Role Requirements
Microsoft Office 365, Windows OS.
Azure
Active Directory
Networking
ITIL
We’re recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role:
As a Hire Desk Controller, you’ll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection.
You’ll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships.
Main responsibilities for the Hire Desk Controller
Acting as a brand custodian, representing the company with passion and pride
Handling enquiries via phone, email, providing pricing, specifications, technical details
Converting hire enquiries into successful hires by delivering best-in-class service
Coordinating transport needs, scheduling deliveries, collections, demonstrations
Working with the client to drive revenue and ensure smooth operations
Resolving delivery issues or collections promptly, escalating when necessary
Maintaining accurate records, raising contracts for hires and off-hires
Taking ownership of the customer journey, ensuring high standards of service are met
Skills, experience and Attributes required
Strong organisational and problem solving skills with a keen eye for detail
Excellent communication and collaboration abilities
A proactive, passionate and half glass full approach
Customer-focused approach with a passion for building relationships
Confidence in handling multiple tasks and working under pressure to meet deadlines
IT literate, with the ability to quickly learn new systems
Experience in hire, sales, or customer service is advantageous but not essential
What’s in it for You?
Join a company that values its people and offers fantastic benefits, including:
A salary of £33,000 – £36,000 salary with profit share and annual bonus
8:30 – 5pm Monday to Friday
Site based 5 days per week
26 days of holiday plus bank holidays
Pension, life assurance, and staff discounts
Career development opportunities
If you are ready to play a key role in driving growth and delivering excellence, you're proactive, customer focused, and eager to make an impact, we’d love to hear from you.
....Read more...
As an Apprentice Service Desk Analyst you, will be the entry point for all requests and tickets, while also working closely other Service Desk Analysts to provide a cohesive experience for clients.
You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate.
During your 17 month apprenticeship you will be provided with the tools you need to succeed within the role and develop soft skills as well as technical skills.
Typical duties will include:
Provide the client facing interface for all support queries.
Co-ordinate all support queries and requests.
Maintain knowledge base for all encountered issues.
Update clients on all stages of support calls, from logging, research, action plan, escalation to resolution.
Publish client facing technical information such as best practice guides, FAQ's, etc.
Provide reports and statistical analysis on issues reported and resolved for use by account management teams and technical teams.
Provide a feedback loop to delivery and consulting teams for issues arising during project deployment
Providing a point of contact and administration for in-house IT systems.
Working to daily targets based around support queries.
Ad hoc duties are required.
Training:
The apprenticeship training is a blend of face-to-face and online workshops, delivered weekly in 2 - 3 hour sessions.
Face-to-face sessions will be delivered from Althaus HQ on Pride Park in Derby, whilst the remote sessions will be delivered over Zoom.
Training Outcome:
For someone looking to progress their role, the Apprentice Service Desk roles naturally leads into roles such as: the Senior Helpdesk Technician, Network Engineer, Solutions Architect, Account Manager.
Employer Description:We were geeks before it was cool. Back in 2004, we launched our business with three team members from our Derby office with a simple aim – deliver powerful technology and IT solutions to customers with exceptional service. Years later, our workforce has vastly expanded and we’ve opened new sites and data centres all over the country. Our expertise in technology has seen our portfolio of solutions evolve for organisations of all shapes and sizes, but even with our progress, expansion and growth, we’re proud to have stuck by our principles – providing our customers with the tools to make change happen across the world.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Key Responsibilities:• Arranging Field Engineer diaries• Liaising with Service Desk to schedule visits• Reporting on diary entries and visits• Logging support desk interactions in our ticketing system.• Escalating problems to other departments as needed.• Utilising the Autotask ticketing system to support business needs.• Supporting health and safety initiatives and complianceTraining Outcome:With excellent career progression opportunities, this role is perfect for anyone looking to develop skills in operations and administration while playing a vital part in our team’s successEmployer Description:At KFP, we specialise in providing in-store retail IT systems, services, solutions, project management, and support platforms. With over 25 years of experience, we work with some of the biggest household brand names in the fashion and hospitality sectors.
Our mission is simple: to deliver truly integrated IT solutions that make a real difference to our clients’ businesses. We pride ourselves on our blend of experience, structure, and a practical approach, ensuring we provide professional services that exceed expectations.Working Hours :Work Schedule: Monday to Friday
Working Hours: 9:00 AM to 5:30 PM (40 hours per week)Skills: Communication skills,Organisation skills,Problem solving skills,Professional,Proactive attitude,Familiarity with Microsoft....Read more...
Recruitment Consultant (Self-Employed)
Location: Remote from anywhere
Why Settle for Less? Enjoy Total Freedom and Maximise Your Earnings!
Are you ready to take control of your career and earn what youre truly worth? Join our well-established recruitment desk model and experience the benefits that significantly reduce and the costs and eliminates the hassles of running your own recruitment agency. Our transparent fee structure only includes monthly service fee. No surprises-just straightforward costs tailored to your success.
Our Unique Model:
* Freedom to Work Remotely: Manage your own desk from anywhere in the world, with significantly less expenses.
* Tailored Vacancies: Receive vacancies specifically matched to your abilities and experience, ensuring you can maximise your placements.
* Comprehensive Mentorship: Benefit from excellent mentorship and support, helping you grow your business and achieve your career goals.
Why Partner with Us?
For over two decades, weve perfected a model that allows experienced recruiters to thrive. Our system offers the ultimate flexibility, enabling you to work whenever and wherever you choose.
Here's what sets us apart:
* Proven Success: Leverage our 20+ years of experience and established brand to build your own successful recruitment desk.
* Low Overhead Costs: Our model eliminates the high costs typically associated with running your own agency.
* Immediate Opportunities: Start working on live vacancies from day one, tailored to your strengths.
* Full Support System: Access state-of-the-art technology, comprehensive business development support, and ongoing training and mentoring.
* High Earnings Potential: Keep the lions share of your commissions and enjoy a lucrative career without the stress of targets and rigid schedules.
What We Offer:
* Live Vacancies guaranteed to work on every month (salary ranging from £20k - £100k)
* Prestigious and Recognised Recruitment Brand & Business Development Support
* Ongoing Coaching, Mentoring, and Training with 24/7 Assistance
* State-of-the-Art IT and Technology Package (Remote Access Desktop, Microsoft Suite, Email, CRM, Helpdesk Support)
* Client Administration (Contracts, T&C's, Invoices, Debt Collection)
* Full Contractor/Temporary Worker Administration (Contracts, Timesheets, Invoices)
* Comprehensive Insurance Coverage & GDPR Compliance
* A Supportive and Experienced Team with a Diverse Network of Associates
* Access to the UK's Leading Job Boards
* CV Database Access
* Client Acquisition Made Easy
Why Join us as an Associate?
* Earn 80-90% of Your Commission
* Flexible Working Hours
* Be Your Own Boss
* No Targets
* Work Remotely from Any Location
* Low Start-Up and Ongoing Costs
Fee Structure:
We have no hidden costs. Our fees are divided into two parts: an initial setup fee and an ongoing fee for the services provided.
Join Us Today!
Why wait to transform your career and lifestyle? You can start your desk in as little as 48 hours. Click 'Apply Now' to schedule an informal chat with one of our team members and start your journey to greater success today.
Take the first step towards a more rewarding and flexible career. Apply now and unlock your full potential!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: HR Advisor, Recruitment consultant, Recruitment Advisor, Talent Acquisition Specialist, Recruitment Coordinator, HR consultant, HR Coordinator, Graduate jobs, HR Executive, HR Specialist, HR associate, Recruitment, recruiter, HR, Administrative Assistant, Executive Assistant, Office Manager, Receptionist, Administrative Coordinator, Office Administrator, Personal Assistant, Administrative Support Specialist, Data Entry Clerk, Secretary, Administrative Services Manager, Front Desk Coordinator, Administrative Officer, Administrative Clerk, Operations Assistant, Project Administrator, Virtual Assistant, Administrative Analyst, HR Administrative Assistant, Office Assistant.
....Read more...
Reception Manager, City of London, Multi site restaurant group! Up to £55,000Reception ManagerLocation: City of LondonSalary: £55,000COREcruitment is working with a multi-site restaurant brand in the heart of London who are looking for a Reception Manager to join their team! You will be an experienced and highly organised Reception Manager to oversee front-of-house operations, ensuring an exceptional welcome experience for clients, partners, and visitors.This role is pivotal in managing day-to-day reception activities while supporting a seamless, professional environment that reflects our commitment to excellence. The Reception Manager will lead the reception team, maintain office standards, and liaise with other departments to ensure smooth office operations.Key Responsibilities:• Front Desk Operations: Oversee and manage all reception area activities, ensuring a professional, friendly, and efficient greeting and check-in experience for all visitors and callers.• Team Leadership: Lead, train, and motivate the reception team, setting high standards for customer service and professional conduct. Coordinate schedules to ensure front desk coverage and manage team performance.• Client and Visitor Experience: Maintain a warm and welcoming environment at the front desk, promptly addressing any client or visitor needs and resolving any issues that may arise.• Office Presentation: Ensure the reception area and surrounding common areas are well-organized, clean, and stocked with all necessary supplies and materials.• Administrative Support: Provide administrative support to other departments as needed, including coordinating meeting room bookings, managing incoming and outgoing mail, and handling couriers.• Security and Compliance: Manage visitor access control systems, ensuring that all protocols are adhered to for the safety of guests and employees.• Vendor and Supplier Relations: Liaise with external suppliers and vendors for office supplies, maintenance, and other front-of-house needs, negotiating contracts where applicable.• Continuous Improvement: Develop and implement processes to enhance the efficiency of front-of-house operations and improve the client and visitor experience.Qualifications and Skills:• Experience: Minimum of 5 years of experience in a reception or front-of-house role, with at least 2 years in a management or supervisory capacity, ideally within a corporate environment.• Leadership: Strong leadership skills with the ability to coach and motivate a team.• Customer Service Excellence: Exceptional interpersonal and customer service skills, with a client-first attitude.• Organizational Skills: Highly organized, with strong time-management skills and the ability to prioritize tasks effectively in a fast-paced environment.• Communication: Excellent verbal and written communication skills.• Problem-Solving: Able to proactively identify and resolve issues with a positive, solution-oriented approach.• Tech Proficiency: Familiarity with office and visitor management software, proficiency in Microsoft Office Suite (Word, Excel, Outlook), and adaptability to new technologies.If you are keen to discuss the details further, please apply today or send your cv to Sophie@corecruitment.com....Read more...
Front Office Manager - 4* Hotel - Meath - €45-50K
MLR are seeking a passionate Front Office Manager to join this bustling hotel in Meath.
As Front Office Manager, your role will be pivotal in orchestrating exceptional guest experiences, overseeing front desk operations, and leading a team of dedicated professionals.
You will collaborate seamlessly with department heads to drive strategic initiatives that enhance guest satisfaction, elevate service standards, and optimise revenue streams.
For more information, please submit your CV through the link below....Read more...
Helpdesk Assistant - Hatfield, Hertfordshire - £30,000 per annum Are you an experienced Helpdesk Assistant looking for a new challenge?Do you have a background in facilities management? If so, we’d love to hear from you! CBW are currently recruiting for a Helpdesk Assistant role with a well-established FM service provider based in Hertfordshire. In this role, you'll be responsible for typical Helpdesk Assistant duties, including Placing orders for planned maintenance and minor works as required Brief overview;Monday to Friday 08:00am to 17:00pmPermanent position £30,000 per annumOffice based 5 days per week Key duties & Responsibilities;Answer, screen and transfer inbound phone calls emails, portal requests, to our helped desk Distribute tasks from the help desk to the relevant facilities teamClose tasks down after completion by the facilities team Coordinate office moves with PA/ secretarial teamsGeneral clerical duties including photocopying, fax and mailingMaintain electronic and hard copy filing systemRetrieve documents from filing systemHandle requests for information and dataResolve administrative problems and inquiriesSchedule and coordinate appointments and travel arrangements for facilities move teamsOpen, sort and distribute incoming invoicesMaintain office supply inventoriesCoordinate maintenance of office equipmentCoordinate and maintain records for parking and petty cash RequirementsAt least 3 years in the maintenance industry.Must be confident as you will be dealing with customer issuesKnowledge of Scheduling Engineers daily routes.Knowledge of scheduling systemsMust be able to invoiceKnowledge of raising purchase ordersGood communication skills as will be dealing with engineers & clients.Send your CV to Abbie at CBW Staffing Solutions for more information.....Read more...
Contract Support Administrator - Victoria, London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Victoria, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge....Read more...
Administrator - Shoreditch, London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Shoreditch, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge....Read more...
Administrator - Fareham, Hampshire - Up to £24,000 per annum - 2 months temporary position Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Fareham, Hampshire The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm 2 month temporary position £24,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge....Read more...
Helpdesk Assistant - Hatfield, Hertfordshire - Up to £12.50 per hour Are you an experienced Helpdesk Assistant looking for a new challenge?Do you have a background in facilities management? If so, we’d love to hear from you! CBW is currently recruiting for a Helpdesk Assistant role with a well-established FM service provider based in Hertfordshire. In this role, you'll be responsible for typical Helpdesk Assistant duties, including Placing orders for planned maintenance and minor works as required Hours of work Monday to Friday 08:00am to 17:00pm Key duties & ResponsibilitiesAnswer, screen and transfer inbound phone calls emails, portal requests, to our helped desk Distribute tasks from the help desk to the relevant facilities teamClose tasks down after completion by the facilities team Coordinate office moves with PA/ secretarial teamsGeneral clerical duties including photocopying, fax and mailingMaintain electronic and hard copy filing systemRetrieve documents from filing systemHandle requests for information and dataResolve administrative problems and inquiriesSchedule and coordinate appointments and travel arrangements for facilities move teamsOpen, sort and distribute incoming invoicesMaintain office supply inventoriesCoordinate maintenance of office equipmentCoordinate and maintain records for parking and petty cash RequirementsAt least 3 years in the maintenance industry.Must be confident as you will be dealing with customer issuesKnowledge of Scheduling Engineers daily routes.Knowledge of scheduling systemsMust be able to invoiceKnowledge of raising purchase ordersGood communication skills as will be dealing with engineers & clients.Send your CV to Abbie at CBW Staffing Solutions for more information.....Read more...
Helpdesk Administrator - City of London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge....Read more...
Helpdesk Administrator - Greenwich, South East London - £34,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Greenwich, South East London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £34,000 per annum Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge....Read more...
2nd and 3rd IT Support Engineer required to provide Desktop Support as the second point of escalation for internal enterprise large userbase.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On site support experience supporting multiple operating systems.
IT customer service focus
Certifications
MCP on Windows certification preferred
Dell certification preferred
Additional general requirements
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair. ....Read more...
2nd and 3rd IT Support Engineer required to provide Desktop Support as the second point of escalation for internal enterprise large userbase.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On site support experience supporting multiple operating systems.
IT customer service focus
Certifications
MCP on Windows certification preferred
Dell certification preferred
Additional general requirements
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair. ....Read more...
