Service desk support: Act as a first point of contact for IT support via phone and self‑service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool
Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner
Learning & apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day‑to‑day service desk activities. Use feedback constructively to improve performance and capability
Process, security & documentation: Follow approved standard operating procedures, runbooks, and working practices
Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements
Team & professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer‑focused mindset. Show willingness to ask questions and seek support when required
Training:Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
Accelerate AI adoption
Streamline productivity
Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
Microsoft 365
Microsoft Copilot
SaaS (Software as a Service) applications.
Training Outcome:
On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need
Employer Description:We are a leading, global performance metallurgy business, improving properties and extending lives of our customers’ products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.Working Hours :Monday - Friday, 9.00am - 5.00pm, with an hour’s unpaid lunch breakSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
Job title: Front Desk Agent – Luxury 5-Star Hotel Location: Venice Salary: €1600 gross per monthJob type: seasonal (until 31st of October)We are looking for a guest-focused Front Desk Agent to join the team at our luxury 5-star hotel. In this role, you will be the first point of contact for our discerning guests, creating lasting impressions through warm, professional, and discreet service. This is an excellent opportunity to develop your career in luxury hospitality while contributing to an environment of excellence.Key Responsibilities
Deliver a warm, personalized welcome to all guests during check-in and a seamless farewell at check-out.Manage guest reservations, room assignments, and special requests with precision and attention to detail.Provide prompt, courteous, and efficient service for all guest inquiries, including local recommendations and hotel services.Process payments, handle billing inquiries, and maintain accurate financial records.Collaborate with Housekeeping, Concierge, and other departments to ensure guest needs are anticipated and met.Maintain immaculate presentation standards at the front desk and in the lobby area.Utilize the Property Management System (PMS) to update guest profiles, preferences, and stay details.Handle guest concerns or complaints with professionalism, empathy, and a focus on resolution.Uphold the hotel’s service standards, ensuring every interaction reflects our commitment to luxury and discretion.Support the Front Office team in maintaining operational efficiency and guest satisfaction.
Candidate Profile
Previous experience as a Front Desk Agent, Receptionist, or Guest Services Associate in a hotel or hospitality setting.Exceptional interpersonal and communication skills, with fluency in English and Italian; additional languages are a plus.A natural ability to connect with guests, anticipate needs, and deliver personalized service.Professional appearance, poise, and a calm demeanour under pressure.Strong organizational skills and the ability to manage multiple tasks efficiently.Knowledge of Property Management Systems (PMS) and basic office software.Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What we offer:
Accommodation (upon availability in a shared unit);Meal during the shift;Free shuttle to San Marco square;
Job title: Front Desk Agent – Luxury 5-Star Hotel Location: Venice Salary: €1600 gross per monthJob type: seasonal (until 31st of October)If you are passionate about creating exceptional guest experiences and thrive in a luxury environment, we would love to hear from you. Please submit your CV to luizas@corecruitment.com....Read more...
An exciting opportunity has arisen for a Front Office Manager / Receptionist to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager / Receptionist, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations
This full-time role offers salary of up to £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
You will be responsible for:
? Leading and coordinating reception, reservations, nights, and housekeeping teams
? Supporting revenue management and yield opportunities across the business
? Supporting marketing activity, including social media content creation and regular updates
? Implementing and maintaining consistent operational procedures
? Driving guest satisfaction and service standards across departments
? Working closely with senior operations to ensure smooth day-to-day running
? Contributing to sales growth through online engagement and promotional activity
What we are looking for:
? Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front Desk Receptionist, Hotel Administrator, Front Office Administrator, Reception Supervisor, Front Desk Supervisor, Front Office Supervisor, Hotel Receptionist, Administrative Assistant, Front of house manager, Guest Experience Manager, Guest services Manager, Reception Administrator or in a similar role.
? Have at least 2 years of experience.
? 4-star hotel experience would be preferred.
? Social media savvy professional with background in leading, managing, and developing a team.
? Excellent communication and customer service skills.
Whats on offer:
? Competitive salary
? Discounted or free food
? Employee discount
? Gym memb....Read more...
An exciting opportunity has arisen for a Front Office Manager / Receptionist to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager / Receptionist, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations
This full-time role offers salary of up to £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
You will be responsible for:
* Leading and coordinating reception, reservations, nights, and housekeeping teams
* Supporting revenue management and yield opportunities across the business
* Supporting marketing activity, including social media content creation and regular updates
* Implementing and maintaining consistent operational procedures
* Driving guest satisfaction and service standards across departments
* Working closely with senior operations to ensure smooth day-to-day running
* Contributing to sales growth through online engagement and promotional activity
What we are looking for:
* Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front Desk Receptionist, Hotel Administrator, Front Office Administrator, Reception Supervisor, Front Desk Supervisor, Front Office Supervisor, Hotel Receptionist, Administrative Assistant, Front of house manager, Guest Experience Manager, Guest services Manager, Reception Administrator or in a similar role.
* Have at least 2 years of experience.
* 4-star hotel experience would be preferred.
* Social media savvy professional with background in leading, managing, and developing a team.
* Excellent communication and customer service skills.
Whats on offer:
* Competitive salary
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
This is a fantastic opportunity for a Front Office Manager / Receptionist to make a meaningful impact within a dynamic hotel environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Provide customer facing support for all colleagues across the business.
Work alongside the IT Service Desk team but also liaise and support support the Infrastructure and Application teams.
Provide first line support to all areas of the business, escalating to internal teams and 3rd parties where appropriate.
Support other IT colleagues regarding major projects such as infrastructure and systems upgrades.
Create and maintain knowledge articles and simple user guides to support self-service.
Support new starters and leavers to ensure colleagues have the correct equipment, accounts and access from day one.
Use approved AI tools to support ticket resolution, improve knowledge content and enhance the colleague experience.
Training Outcome:Following successful completion of the apprenticeship, there are opportunities to progress into roles such as IT Support Technician, Service Desk Analyst, or Infrastructure Technician.
Connexus is committed to developing apprentices and, where possible, supporting them to continue their career within the organisation, with further training and progression into more specialised IT roles over time.Employer Description:Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same. Working Hours :Monday to Friday, 9.00am to 5.00pm, with 1 hour for lunch.Skills: IT skills,Attention to detail,Problem solving skills,Team working....Read more...
It is King's Service Centre's mission to support and deliver innovation and excellence to King's College London, working towards our Vision 2029.
As a member of the Service Desk team, you will provide the highest standard of first line support for IT services to staff and students at King's College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance KPIs. The Service Desk is a 24-hour contact centre, supporting IT, Estates & Facilities, Switchboard, Student and Residencies queries.
The postholder will handle frontline queries from various sources including:
Email
Self-service
Telephone
It is vital that the post holder has excellent troubleshooting, communication and customer service skills. The post holder will work closely with colleagues in King's as well as other key stakeholders and will use the Service Management toolset to record service requests and incidents.
This position requires a high percentage of First Contact Resolution, request fulfilment and problem-solving using various diagnostic tools. In addition, interpersonal skills are required to support customers and handle escalations in-line with King's Service Centre's policies and procedures.Training:You will be working towards a Level 3 Digital Support Technician apprenticeship standard.
You will receive on and off the job training and support from your tutor and an Apprenticeship Advisor.
You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.Training Outcome:Many apprentices progress through the variety of roles either within our Cornwall office or on one of our London campuses.Employer Description:King's Service Centre was set up as a home to innovative and forward thinking service team supporting the services of King's College London.
Our Service Centre brings highly skills career opportunities to Cornwall, through recruiting locally, through investing in staff training and development, and through Graduate and Apprenticeship opportunities.
King's Service Centre provides first-line IT support to the 50,000 strong King's College London community of students, academics, researchers and professional staff - 24 hours a day, 7 days a week, 365 days a year. It is also home to King's Estates and Facilities, Residencies, NMES and HR Service Desks, King's Online, IT third line technical support teams and Business Operations.Working Hours :The hours for this post are 8.5 hours per day (inc 30-minutes lunch break). Covering 07:00 - 21:30, on a 5-in-7 basis.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
This programme covers all the essential skills and principles you will need to become a HSC and you'll learn how to run an effective hire desk, including stock control and purchasing, driving sales and managing customer queries effectively whilst co-ordinating drivers to ensure customers' needs are met.
You'll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk.Training:
A mixture of on the job experience and online training through a leading training provider
Training Outcome:
After successful completion of Year 1 you will automatically be placed on the National Minimum Wage rate for your age group
Employer Description:Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.Working Hours :Monday to Friday, 7:30am/8:30am to 4:30pm/5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Answer client calls and raise support tickets
Triage tickets that come through to the service desk
Take ownership of users’ issues and identify appropriate solutions to resolve service incidents and requests yourself or through escalation channels
Provide onsite support if/when required
Provide users with regular communication on the progress of investigations and planned solutions for their tickets
Work closely with the wider Service Desk team to provide tier 1 support, ensuring assigned calls are responded to, diagnosed, and resolved swiftly
Perform proactive maintenance on customer infrastructure where required
Document internal and customer processes and procedures related to duties and responsibilities
Monitor and triage service alerts on all dashboards
Understand The 848 Group’s customer and Internal processes
Keep up to date on new technology trends
Manage your workload to ensure cases and requests are dealt with in line with the client contract and 848 processes
Ensure all managed service policies and procedures are followed
Tier 1 out of hours support (as/when required)
Training:
An apprenticeship is made up of 80% practical work experience and 20% online learning and training
Training Outcome:
There is a full-time role available at the end of the apprenticeship for the right candidate, and an opportunity to progress onto a Level 4 programme
Employer Description:The 848 Group Ltd is a strategic IT Managed Services Provider (MSP) and cloud consulting firm. They specialize in digital transformation, cyber-security, and enterprise solutions for regulated industries, operating primarily as a Microsoft Certified Solutions Partner. Working Hours :Normal hours of work will be based on a rotating shift pattern between 08:00 to 18:00, Monday to Friday.
Example shifts are 08:00 to 16:30, 08:30 to 17:00, 09:00 to 17:30 and 09:30 to 18:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation.
The successful candidate will be expected to be professional, have technical competence and excellent communication skills.
Key Responsibilities:
Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk
Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's
Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating)
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and be pro-active when dealing with user issues
Respond to enquiries from users and help them resolve any hardware or software problems
Maintain a log of any software or hardware problems detected
Support users in the use of computer equipment by providing necessary training and advice
Escalate more complex calls to the relevant member of IT
Carry out in-house system testing
The apprentice will provide a first point of contact, processing requests for support and help with the co-ordination of the response through to resolution, providing an escalation path if necessary.Training:
The apprentice will attend online learning sessions which will be on Teams on a weekly basis
Training Outcome:
A Level 3 Information Communications Technician (ICT) apprenticeship equips you for entry-level tech roles. Depending on the specific pathway you choose - Support, Network, or Digital Communications - you can seamlessly transition into a variety of hands-on, frontline IT careers
Employer Description:Ultimate Finance is an independent, UK-based asset-based lender established in 2001, providing flexible funding solutions (invoice, asset, bridging, and trade finance) to SMEs. Backed by the Tavistock Group, they have over 20 years of experience and have provided over £17bn in funding. They are known for high customer satisfaction, with a 4.9/5 Trustpilot rating.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience,Physical fitness....Read more...
Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s
Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base
To log, update and manage all calls via the IT call logging system
Incident categorisation, prioritisation and escalation of service desk incidents and requests
To take ownership of problems and be proactive when dealing with all issues
Provide basic maintenance and break-fix solutions of internal systems within SLA’s
To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
Communication with all areas of the business, including service notifications and service failure updates, user training and ‘how to’ information and guidance
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.Employer Description:At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 40,000 organisations rely on Access software to help their organisation thrive.Working Hours :9am - 5:30pm.Skills: IT skills,Customer care skills....Read more...
Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, and bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:United Learning have an excellent track record of maintaining or retaining and developing their apprentices into permanent members of the team.Employer Description:United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing with an ongoing group-wide wellbeing programme. It's an ethos we call ‘the best in everyone’.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Recruitment Consultant – Hospitality AgencyBristol – Hybrid£28,000 to £35,000 plus CommissionWe are looking for Talent to join our Bristol team! We’re either looking for an experienced Recruiter who loves Hospitality in all its forms as much as we do or someone with a strong sales/account management background who has thought about moving into Recruitment, this role will be focusing on growing the Hospitality TECH/IT desk – so if this your wheelhouse then I want to speak to you.What do we look for in a Recruitment Consultant?
Be career driven and have the want to succeed in a rapidly expanding businessIdeally a passion for recruitment – quality agency experience is preferredBe approachable and friendlyWork as part of a team, everything is shared - no agendas and love to contributeThe ability to work independentlyBe result driven and have the drive and enthusiasm to succeed – It’s a Sales job.You need to be a self-starter – manage your own time and deskTo take ownership of your clients, and provide a high level of service exceeding expectations of both candidates and clientsAble to manage the existing database whilst developing new businessMultitask – must enjoy spinning a lot of plates and doing it well.Have excellent communication skills both verbal & writtenHospitality and People are what we’re all about – being a good human is essential.
What’s on offer?
Individual commission and group commissionRegular travel to London required – check in with London team & Client meets/eventsRemote work and Office space – autonomy to manage your own timeCareer Path Progression – we love to promote people – it’s up to you how far you go!1:1 Training with Senior Team & External LearningTonnes of awesome events, work nights out, trips away – we like to have fun!Mental Health Aider - designated superstar who is there to look after your wellbeing and mental healthDuvet Days – need a morning off last minute, need to pop off in the afternoon – no questions asked!TRUST – you’re treated as an adult!A warm desk – we’re looking for growth in the TECH arm of the business, a previously successful arm of the business.2 Weeks Remote working per yearCycle to Work SchemeHealth Care Plan
If you are keen to discuss the details further, please apply today or send your cv to kate@corecruitment.com....Read more...
The IT Apprentice provides direct user 1st line support by handling help desk or service desk escalations and managing the day-to-day service operations of the HUBER+SUHNER Polatis Infrastructure
IT Support (1st & 2nd Line)
Provide first-line technical support to end users (hardware, software, and applications)
Assist with second-line issue resolution under supervision
Log, track, and update incidents and service requests using ITSM tools (Service Now)
Support device setup, configuration, and deployment (laptops, desktops, mobile devices)
Assist users with Microsoft 365, collaboration tools, and business applications
System Stability & Resilience:
Support monitoring of IT systems to ensure uptime and performance
Assist in routine maintenance, updates, and patching activities
Help implement backup and recovery procedures
Contribute to documentation of systems and processes
Networks:
Assist in maintaining wired and wireless network infrastructure
Support troubleshooting of connectivity issues (LAN/WAN/Wi-Fi)
Help with network device configuration under guidance (switches, routers, firewalls)
IT Security:
Support implementation of IT security policies and best practices
Assist with user access management and permissions (IAM)
Participate in security monitoring and basic incident response
Promote awareness of cybersecurity across the organisation
Cloud Systems:
Support administration of cloud platforms (e.g. Microsoft 365, Azure)
Assist in user provisioning, license management, and cloud-based services
Help monitor performance and availability of cloud applications
Testing & Problem Solving:
Assist in testing new systems, updates, and changes before deployment
Troubleshoot technical issues using structured diagnostic approaches
Escalate complex problems appropriately with clear documentation
Contribute to continuous improvement through root cause analysis
Working Environment:
Fully office-based role to support hands-on learning and collaboration
Interaction with end users, engineers, and cross-functional teams
Exposure to enterprise IT systems, infrastructure, and manufacturing-support environments
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician
Employer Description:We enable the HUBER+SUHNER Polatis business to achieve excellent results in the most efficient way by providing the right information, at the right time, in the right format, to the right people, in a secure way for further processing, collaboration or decision making, wherever the people are and whatever device they use. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Lone working....Read more...
Assist an engineer with service calls to various sites, including schools, hospitals, restaurants and bars
Identifying the fault
Completing worksheets
Keeping the clients informed
Requsting parts to be ordered by the service desk team
Returning to site to complete repairs
Assisting with deliveries of new equipment
Assist in the installation of new equipment to within one meter of supplies
Training:One day per week during term time.
North East Surrey College of Technology (Nescot)Reigate Road,Ewell,Epsom,Surrey.KT17 3DS.Training Outcome:On satisfactory completion of the appreticeship you would be given the oportunity of working for Swift Catering Equipment as a Mobile service/instalation engineer.Employer Description:Swift Catering Equipment Limited has been trading for 45 years and is well establiched within the industry. Originally a family run company the friendly atmosphere has been retained with several employees who have been with us over 15 years.
We manage large contracts for complete new commercial kitchens from specifications, cad drawings,supply and instalation. We complete a large number of service contracts, with schools, colleges, hospitals, hotels and bars as well as breakdown calls.Working Hours :Monday to Friday, 8am to 4pm. Start and finish times may vary, depending on the requirements of the work and site restrictions.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Physical fitness....Read more...
Your job duties will include:
Support day-to-day incident resolution and service requests on the Service Desk, developing troubleshooting and communication skills.
Assist with infrastructure and cloud platform tasks, learning how secure environments are built, maintained, and monitored.
Work within the Professional Services team on project-based work, contributing to solution design, implementation, and documentation of secure systems.
Within the Security Operations Centre (SOC), the apprentice will assist in monitoring, detecting, and responding to security incidents, helping to protect client environments in real time.
Working alongside the Risk and Assurance team, gaining insight into how secure systems are assessed, documented, and maintained to meet compliance standards and mitigate operational risks.
Training Outcome:Potential position upon completion of the apprenticeship.Employer Description:Logiq is a cyber security consultancy and secure managed services provider focused on ensuring our customers most valuable data is secure.
From MOD and Government to critical infrastructure, our clients are amongst the most demanding in the world and have some of the most stringent and complex security needs.
We help to design and develop systems that significantly improve cyber resilience and mitigate risk enabling them to focus on deliveringWorking Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Initiative....Read more...
Reception Duties:
Product and service Quality:
To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
To handle reservation duties in line with the correct Standard Operating Procedure
To assist the Night Team as and when required
To assist the Team leader during the shift as required, ensuring smooth running of the Front Desk
Follow up with guests that the service provided was to their satisfaction
To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
Switchboard:
To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
To answer all phone calls within 3 rings to provide efficient and high quality telephone service
To maintain polite, friendly and courteous telephone manners at all times
Miscellaneous:
To carry out duties as laid down in the Front Office SOP manual
To have a comprehensive knowledge of the Front Office computer system (Opera)
To upsell hotel facilities to guests, and advise of services in the local area
To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
To ensure cleanliness and tidiness of the front desk at all times
To be aware of house status and room availability at all times
To monitor faxes, post and manually written messages to the correct standards
Administration Duties:
Assistance in the coordination of weddings and Christmas events
Responding to enquiries, correspondence, collecting and collating pre-orders and preparing function sheets for issue to all department
Training:
Monthly College attendance - One day per month Nottingham City Hub
Training Outcome:
Full-time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills
Employer Description:Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller.
The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.Working Hours :8 hour shifts with ½ unpaid lunch break. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:RH Commercials is one of the leading truck manufacturers offering the provision of Transport Solutions. With the continued growth of the RH Commercials product, winning awards and ongoing market launches of a wider Electric Truck and Van portfolio, we have a fantastic opportunity for someone early in their career, someone looking to change career or a school leaver, to join our Parts Team, as a Parts/Trade Supply Apprentice.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:RH Commercials is one of the leading truck manufacturers offering the provision of Transport Solutions. With the continued growth of the RH Commercials product, winning awards and ongoing market launches of a wider Electric Truck and Van portfolio, we have a fantastic opportunity for someone early in their career, someone looking to change career or a school leaver, to join our Parts Team, as a Parts/Trade Supply Apprentice.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:RH Commercials is one of the leading truck manufacturers offering the provision of Transport Solutions. With the continued growth of the RH Commercials product, winning awards and ongoing market launches of a wider Electric Truck and Van portfolio, we have a fantastic opportunity for someone early in their career, someone looking to change career or a school leaver, to join our Parts Team, as a Parts/Trade Supply Apprentice.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Customer support: Communicate and provide support to our client base across the UK. Our support desk provides real time help to over 3,500 users
Collaborate: Work closely with other members of the team to ensure our clients receive the best possible service. A whole-team approach to product development makes this a stimulating and dynamic team to be a part of, offering plenty of opportunities to grow, learn, and develop
Customer success: Customer success is a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM
Training:Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
Accelerate AI adoption
Streamline productivity
Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
Microsoft 365
Microsoft Copilot
SaaS (Software as a Service) applications.
Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Agency Pilot CRM are a software company based in Chapeltown, Sheffield. Our feature product is a comprehensive client relationship management (CRM) system used predominantly by commercial property professionals.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology.
You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience. Training Outcome:
To gain the skills and experience to start your career in IT
ICT Support Technician / Helpdesk Analyst
Senior ICT Technician or Systems Support Analyst
Network, Infrastructure, or Cyber Security roles
Specialist progression into cloud, systems administration, or software support
Progression to Team Leader, ICT Manager, or Level 4/5 digital qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday to Thursday, 9.00am - 5.00pm.
Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Provide first-line IT support to staff and learners
Assist with troubleshooting hardware, software, and basic network issues
Support the setup, installation, and configuration of IT equipment
Log, track, and update IT support requests using the service desk system
Communicate clearly with customers to provide professional support
Assist with diagnosing faults and carrying out basic fixes
Support testing and rollout of new software, systems, or equipment
Help create and update IT Knowledgebase documentation such as guides and procedures
Follow IT security, data protection, and health and safety policies
Work towards successful completion of the apprenticeship
Training:
Enrolment on a Level 3 ICT Information Communication Technician Apprenticeship
Allocated time during working hours for off-the-job training and study
Ongoing mentoring and progress reviews
Development of technical, professional, and employability skills
Training Outcome:The opportunity to become a full time employee of the college and member of the Kirklees College IT support team.Employer Description:Kirklees College is one of the largest colleges in the country, serving learners, employers, and communities across Kirklees. Staff benefit from modern facilities including a gym, hair and beauty salons, and a fine dining restaurantWorking Hours :Monday - Friday 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Physical fitness....Read more...
An exciting opportunity has arisen for a Front Office Manager to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations
This full-time role offers maximum salary of £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
You will be responsible for:
? Support revenue generation and optimise yield across the hotel.
? Contributing to the hotel's overall growth and guest satisfaction.
? Lead training initiatives and ensure implementation of standard operating procedures across relevant departments.
? Collaborating with senior management to uphold operational standards and enhance guest experience.
What we are looking for:
? Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front of house manager, Guest Experience Manager, Guest services Manager or in a similar role.
? Have at least 2 years of experience.
? 4-star hotel experience would be preferred.
? Social media savvy professional with background in leading, managing, and developing a team.
? Excellent communication and customer service skills.
Whats on offer:
? Competitive salary
? Discounted or free food
? Employee discount
? Gym membership
? On-site parking
This is a fantastic opportunity for a Front Office Manager to make a meaningful impact within a dynamic hotel environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more inf....Read more...
To successfully achieve SFIA level 3 Information Communications Technician apprenticeship, to prepare for a chosen career in information technology.
To contribute towards the delivery of effective organisational support by providing specialist advice and conclusions of internal or external customers.
To contribute towards solutions to customer’s technical issues and Service Requests, within agreed timescales.
Maintain efficient and effective capturing of relevant information for service calls, in accordance to documented processes.
Maintain effective capturing of non-standard service calls for escalation and assessment.
To provide effective resolution of service calls to quality standards in accordance with documented processes.
To assist in providing effective and efficient ser-vice support within satellite Service Desk sites.
Minimise escalation of service calls to 2nd and 3rd line technical resolver groups.
To identify improvement opportunities through knowledge transfer to and from other technical resolvers.
Training:Training will be delivered on-line by Sunderland College; sessions will be on a weekly basis.Training Outcome:Customer Support Technician / Officer.Employer Description:Sunderland is a fantastic, forward-looking, ambitious city undergoing significant transformation and economic regeneration. From the seafront and the city centre, to building locations of national strategic significance, we are creating the very best conditions for our 280,000 residents who live here and those who come to the city to work.
We provide a huge variety of services across the city, currently employing approximately 2,500 people in many roles ranging from gardeners to building maintenance technicians, ICT experts to social workers and many more. At all levels we work together to achieve real change across the city.
Sunderland is one of the few cities in the UK to be situated on the coast, whilst benefitting from easy access to the countryside, a short drive from two international airports, direct rail access to London and less than a twenty-minute drive from Durham and Newcastle.
We have a growing cultural scene. Sunderland Empire theatre attracts high-profile West End productions, and the Fire Station is Sunderland’s premier live music and performance venue. The National Glass Centre, Sunderland Museum and Winter Gardens and Northern Gallery of Contemporary Art are all close to the city centre.
Sunderland is a great place to work. Wherever you’re coming from, you’ll discover a place – and people – that will make you feel at home.
Working Hours :Monday to Friday, 9.00am - 5.00pm (flexible working pattern).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Ability to work independently....Read more...
You will be responsible for welcoming visitors, handling enquiries, managing bookings, maintaining records, and providing administrative support to staff and service users
Ideal for someone who is organised, friendly, eager to learn, and looking to start a career in business administration
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, photocopying, and transcribing
Taking booking requests for venues via email and telephone
Minute taking
Supporting the office manager and colleagues in all aspects of managing the front of house and any ad hoc tasks
Promoting all our services
Liaising with the website developer to update the website
Manage incoming phone calls, ensuring excellent phone etiquette and directing calls as necessary
Perform data entry tasks accurately and efficiently using Microsoft Programs
Overseeing the general enquiry inbox email
Training:
Business Administrator Level 3
Monthly Tutor Sessions
End Point Assessment
Training Outcome:
This apprenticeship offers an excellent opportunity to develop a wide range of administrative, customer service, and office management skills within a busy community organisation
Upon successful completion of the apprenticeship. The role will provide valuable experience in customer service, facilities administration, venue bookings, finance administration, and general office operations, creating a strong foundation for further career development in business administration, office management, operations, or community services
Employer Description:QCCA is one of London’s most vibrant community centres. We offer a huge range of free activities and services for everyone in the heart of Camden's most deprived neighbourhood. We’ve been making our community a happier, healthier and more connected place since 2002Working Hours :Monday - Friday, 9.45am - 5.45pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Solid written & verbal skills,Resourceful & proactive,Interpersonal skills,Willing to learn....Read more...
