Provides a comprehensive, accurate, efficient and customer focussed service desk function for the Council acting as first point of contact for employee, Manager and other service requests
Actively promotes knowledge management and self-service to manage customer demands ensuring the Council’s self-service approach becomes embedded and continues to develop
Resolves service requests at first point of contact in a professional, supportive and positive manner ensuring that high levels of customer satisfaction are achieved, fostering a culture of improving standards
Maintains high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution ensuring that KPIs and target resolution times are achieved
Fully explores service requests, as necessary resolving complex matters and also identifying situations which require escalation
Proactively operating the escalation procedure in order to provide for an effective and efficient service for customers with high levels of customer satisfaction
Actively engages with customers, advising and resolving issues including those of a complex nature, recognising the potential impact of the issue on the person and taking responsibility for progressing the issue to a satisfactory outcome
Updates the procedures and processes used within the Service Desk, continually developing the knowledge base and updating the Service Desk scripts/frequently asked questions to ensure continuously improving standards of customer service
Proactively builds and develops a positive reputation for the Service Desk by acting as an ambassador when dealing with other colleagues and customers ensuring a positive customer focused approach at all times
Contributes to the monitoring and review of Service Desk working practices in order to achieve and develop KPIs, maximise customer satisfaction and identify/ develop areas for improvement
Takes responsibility for developing and maintaining a high level of personal familiarity with the functions located in Council
Directorates and the processes/support functions covered by the Service Desk. Provides ongoing and comprehensive training for Service Desk Operatives including through the medium of the telephony system to ensure knowledge and skills are developed, maintained and improved
The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Digital Service Technician qualification.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0120-v1-1 Training Outcome:Upon completion, the successful candidate will have gained a Level 3 Digital Support Technician qualification.Employer Description:Hull City Council, or Kingston upon Hull City Council, is the local authority for the city of Kingston upon Hull (generally known as Hull) in the ceremonial county of the East Riding of Yorkshire, England.Working Hours :Monday - Friday, exact working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Senior Service Desk Engineer – 12 Month FTC
London – Hybrid Working £45,000 – £50,000We’re working with a well-known, public-facing organisation to recruit a Senior Service Desk Engineer on an initial 12-month fixed-term contract.Supporting an organisation of circa 2.5k IT end users across multiple UK sites, you’ll join a small and highly capable IT team providing hands-on 2nd line technical support across end-user computing, infrastructure, Microsoft technologies, business systems and telephony.You’ll take ownership of more complex technical issues escalated through the Service Desk, troubleshooting through to resolution while working closely with infrastructure teams, application teams and third-party technology providers.Alongside BAU support, you’ll contribute to a range of IT projects and improvement initiatives, including device deployments, upgrades and wider technology change.Core Responsibilities
Provide 2nd line technical support across a broad Microsoft-based IT environment, taking ownership of incidents and service requests through to resolution
Troubleshoot and resolve more complex hardware, software, endpoint, Microsoft 365 and infrastructure-related issues
Manage escalated incidents within agreed SLAs, ensuring high standards of service and accurate documentation throughout
Log, manage and maintain incidents, requests and changes within ServiceNow
Administer Microsoft 365 and Active Directory, including user accounts, permissions, access and group management
Support the configuration, deployment and ongoing management of laptops, desktops, mobile devices and other endpoints
Troubleshoot Windows desktop and Windows Server-related issues
Diagnose basic networking and connectivity issues across DHCP, DNS and TCP/IP
Perform security administration and access-management activities
Support IT projects including laptop builds, deployments, upgrades and technology rollouts
Work closely with internal technical teams and third-party suppliers to resolve complex incidents
Identify recurring issues and contribute to problem management, documentation and continual service improvement
Maintain technical documentation and knowledge articles to support the wider IT function
Skills & Experience
Strong experience within a Service Desk, IT Support or 2nd Line Support environment
Good technical knowledge of Windows 10/11, Microsoft 365 and Active Directory
Experience supporting Microsoft Windows Server-based infrastructure
Previous experience using ServiceNow or a similar enterprise ITSM platform
Experience troubleshooting complex end-user hardware, software and connectivity issues
Experience configuring and administering laptops, desktops, mobile phones and tablets
Good understanding of networking fundamentals including DHCP, DNS and TCP/IP
Experience working within an ITIL-aligned environment, with knowledge of Incident, Problem and Change Management
Experience contributing to IT projects, deployments or technology rollouts
Strong troubleshooting skills with the ability to take ownership of technical issues through to resolution
Excellent communication skills and the ability to support users and stakeholders at all levels
A proactive, positive approach with the ability to work effectively within a busy and varied technical environment
London – Hybrid Working £45,000 – £50,000 Must be eligible to work in the UK. ....Read more...
Our 2 Year Apprenticeship Programme covers all the essential skills and principles you will need to become a HSC and you'll learn how to run an effective hire desk, including stock control and purchasing, driving sales and managing customer queries effectively whilst coordinating drivers to ensure customers' needs are met.
You'll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk.Training:You will be working towards a Customer Service Specialist Level 3- with BMS Progress - you will complete your learning online. Training Outcome:On successful completion of the apprenticeship, you can progress into a Hire Sales Coordinator Role. Employer Description:Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.Working Hours :Monday to Friday, 7:30/8:30 am to 4:30/5:00 pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Engineer Scheduler & Help Desk Coordinator
Kingston upon Thames
Salary: £28,000 per annum rising to £29,000 following successful completion of a 6-month probation
period.
40 hours per week, Monday to Friday 8am to 5pm
Benefits include pension scheme, annual leave entitlement, training opportunities and free on-site
parking.
Established and growing fire protection company based in Kingston upon
Thames, delivering high-quality service and support to clients across London and the South East.
This role would suit an adaptable, reliable and enthusiastic individual with strong administrative
experience who is looking to join a forward-thinking business in a varied and interesting position.
The role will involve:
• Scheduling and arranging engineers’ jobs
• Processing engineers’ job calls and producing client reports
• Inputting data into our main database system
• Providing help desk support by the phone to our customers and engineers
• Purchasing materials and raising engineers purchase orders
• Other general office duties
You will have…
• Excellent communication skills and ability to work on own initiative
• Diary management and database experience
• Excellent organisational skills
• Excellent phone manner
• Ability to multi-task and manage your time and workload efficiently, working to deadlines
• Confidence and the ability to build rapport with peers internally and externally
• Strong IT skills; Outlook, Word, Excel etc, plus excellent typing skills
• The ability to work independently and in a team
• Previous experience in scheduling engineers or field-based teams (preferred)
• Knowledge of fire alarm systems or electrical industry experience (desirable but not essential)
Ideally you should live within a 10 mile radius of Kingston upon Thames.....Read more...
Field Engineer / 2nd Line Support EngineerBuckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience.Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas.This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region.Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month. Key responsibilities:
Providing 2nd Line technical support via the service desk
Troubleshooting hardware, software and end-user issues
Building, configuring and deploying laptops and desktops
Diagnosing and resolving device failures and hardware faults
Carrying out on-site support visits and technical call-outs
Supporting Microsoft 365 environments and core infrastructure technologies
Delivering a high level of customer service to both technical and non-technical users
Assisting with proactive maintenance and customer IT improvements
Escalating more complex issues where appropriate and working collaboratively with wider technical teams
Experience required:
Previous experience within a Managed Services Provider (MSP) environment
Strong 2nd Line Support experience
Experience troubleshooting Windows desktop and laptop issues
Knowledge of Microsoft 365 and Active Directory
Experience with Azure and cloud technologies
Experience setting up, rebuilding and supporting end-user devices
Understanding of networking fundamentals including TCP/IP, DNS and DHCP
Excellent customer-facing and communication skills
Ability to work independently and manage field-based responsibilities
Previous experience delivering on-site support across multiple customer environment
Full UK driving licence and willingness to travel to customer sites
Buckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience Must have UK Driving licence. ....Read more...
IT Project Delivery Engineer – Managed Services Wolverhampton | Onsite £55,000 - £65,000Our client, a growing and highly successful Managed Services Provider, is seeking an experienced IT Project Delivery Engineer to join their team in Wolverhampton.This is an exciting opportunity for a technically capable and customer-focused professional who enjoys working across the full project lifecycle, from solution design and pre-sales consultancy through to project delivery, implementation and ongoing technical support.The role offers a unique blend of technical leadership, project management and client engagement. You will act as a senior escalation point for the Service Desk whilst leading infrastructure and cloud projects for a diverse customer base. Working closely with clients, you will help design and deliver business-critical technology solutions across Microsoft cloud and on-premises environments.Key Responsibilities:
Acting as a senior escalation point for complex technical issues across the Service Desk.
Managing and delivering infrastructure and cloud projects from initial scoping through to completion.
Working with clients to understand business requirements and design appropriate technical solutions.
Supporting the pre-sales process, including technical discussions, solution design and proposals.
Delivering Microsoft 365, Azure and on-premises server projects.
Producing technical documentation, project plans and implementation guides.
Managing project timelines, risks and customer expectations.
Ensuring successful project handovers into support.
Building strong relationships with customers and becoming a trusted technical adviser.
Required Skills & Experience To be considered for this opportunity, you should have previous experience working within an IT support, infrastructure, professional services or managed services environment.
Strong experience of Microsoft 365 and Azure.
Experience supporting and delivering projects within Windows environments.
A solid understanding of IT infrastructure, networking and cloud technologies.
Previous experience acting as an escalation point for technical issues.
Experience working directly with customers and stakeholders.
The ability to manage multiple priorities and projects.
Excellent communication and problem-solving skills.
A proactive and customer-focused approach.
A full UK driving licence and willingness to travel to customer sites when required.
Wolverhampton | Onsite £55,000 - £65,000 Must be eligible to work in the UK. ....Read more...
Collect, clean and organise data from surveys, official statistics (e.g. ONS, government datasets) and client sources
Analyse and present data producing easily digestible headlines/trends/trajectories
Support colleagues in building spreadsheets and models for economic impact assessments and cost-benefit analyses and updating and refining these, including developing inferential statistics to add statistical rigour to analysis where needed
Help produce charts, tables and summary statistics for client reports and presentations
Using and developing our AI tools (search/summarisation, Excel/Power BI copilots, coding assistants) to speed up desk research, data cleaning, and first-draft report writing
Learning to write effective prompts and critically check AI-generated outputs for accuracy before they go into client work
Passing on tips and knowledge to colleagues
Support colleagues with desk research and literature reviews to support policy and evaluation studies
Assist with survey design, distribution and basic analysis of responses
Take part in quality checks to ensure data and calculations are accurate and consistent
Attend client meetings and project catchups, taking notes and following up on actions
Complete apprenticeship coursework, assessments and off-the-job training hours as required by the programme
Training:Data Analyst Level 4.Training Outcome:Reasonable future prospects for someone starting as a Data Analyst Apprentice at Kada Research could include:
A permanent analyst role - on successful completion of the apprenticeship, moving into a substantive data/research analyst position within the team, subject to performance and business need
Future progression to Senior Analyst/Consultant - taking on greater ownership of client projects, leading analysis on economic impact assessments and evaluations rather than just supporting them
Specialism development - building deeper expertise in a particular area such as economic modelling, cost-benefit analysis, social value measurement, or a specific tool (Power BI, GIS), becoming the team's lead on that topic
Client-facing opportunities - moving from desk research into presenting findings directly to clients and contributing to bid writing and business development
Management - longer-term progression toward Associate/Project Director roles, managing project teams and client relationships
Outside Kada this opportunity will open analyst roles at other consultancies, local authorities, or bodies like the ONS or Government Economic Service
Employer Description:We are a UK and International economic development consultancy founded in 2011. We offer independent research and evidence-based recommendations to help organisations and clients understand and demonstrate the impact of their work. Our core services span six areas: economic impact assessments, cost-benefit analyses and feasibility studies; policy and research studies drawing on international best practice; program and project evaluation; strategy development and implementation for growth and recovery; economic analysis and social value work; and funding and bid-writing support.
We have a tremendous variety of exciting work across the UK and further afield and basically we help people make economic development decisions and funding cases by providing research insights and producing reports that are accurate, accessible, and clear. Working Hours :Working week: Monday typically 9:00am - 5:30pmSkills: Communication skills,IT skills,Analytical skills,Logical,Team working....Read more...
Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
Dealing with alerts and automated system monitoring
Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
Monitor the Service Desk email inbox to respond to support calls logged via email
Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
Escalate incidents when required to 3rd parties, external resources, or others
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's),
Customer Build Logs and Tech Docs
Attend the site and carry out any on-site support work as required
Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication
Training:QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:
IT Support Engineer
Cloud Engineer
Infrastructure Engineer
Cyber Security Analyst
Technical Consultant
Employer Description:As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.
Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.Working Hours :Monday to Friday, 9am- 5:30pmSkills: Problem solving skills,Logical,Team working,Patience and empathy,Friendly and approachable....Read more...
Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout.
As an analyst on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests.
The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our specialist teams to investigate and resolve.
Throughout the process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, and will be providing timely updates, ensuring the fault is assigned the correct level of priority and attention.
This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies.
General summary:
Administering and supporting the customer’s infrastructure
Delivering first line support
Acting as the first point of contact for customers
Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA
Providing regular, clear communication to customers
Diagnosing and resolving incidents to the customer’s satisfaction
A strong desire and focus on continued improvements and personal development
A desire to be part of an overall team and achieve team goals
To continually strive to improve overall firm effectiveness
Proven ability to work under pressure and with other people
Work with a sense of urgency
Attention to detail
A clear and friendly telephone manner
Ability to multi-task
Must be able to demonstrate a ‘customer first’ approach to support
Flexible and willing to work outside core business hours as required
Strong communicator
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.Employer Description:Our goal is to meet and exceed our customers’ needs and expectations, which is what sets us apart. Our vision is to be our clients’ technology partner of choice, using innovative thinking to provide solutions.
We invest in our teams to ensure we have the skills and expertise to deliver the highest level of service across every technical solution within our portfolio. ITRM are a Microsoft Gold Partner and hold a further range of industry qualifications which enable us to technically lead our clients and solve their business challenges.
This is why we’ve had 20 successful years in business, achieving high retention rates and winning significant new business from client recommendations.Working Hours :Working hours on a shift basis as follows:
7.00am - 3.45pm
8.45am - 5.30pm
9.15am - 6.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Microsoft Windows 7-10 & MacOS,Knowledge on Microsoft Office,Hardware troubleshooting,Understand workstation builds,Desire to keep improving,Work with a sense of urgency,Ability to multi-task,A clear telephone manner,Strong communicator,To strive for improvement,Desire to be part of a team....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:
To maintain a high degree of customer service for all support queries and adhere to good service management principles
To take ownership of user problems and be proactive when dealing with user issues
To log all calls on our support desk software and manage the ticket system effectively
Deal with administrative activities professionally and in a timely manner
Liaise with field engineers, installation programs, maintenance and warranty programmes
Training:
Digital Support Technician Level 3
Training Outcome:
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
Employer Description:Since our inception in 2005, we have built an incredible team that is unified in purpose. Our collective experience, evolving expertise and shared vision means we continue to be a leader in our field – providing the tools you need to increase security, enhance performance and deliver amazing customer experiences. Working Hours :Monday to Friday, 8.30am- 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Supplier Level 2 Apprenticeship will be delivered online and workplace visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:R H Commercials is an established commercial vehicle business, specialising in the servicing, repair and maintenance of commercial vehicles. The company is committed to providing a high-quality service to its customers while developing the skills and careers of its employees.
This apprenticeship offers an excellent opportunity to gain hands-on experience, learn from experienced technicians and build a long-term career within the commercial vehicle industry.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered online and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:R T Commercials is an established commercial vehicle business, providing vehicle sales, servicing, repairs and maintenance to customers. With a strong focus on quality, reliability and customer service, the company offers an excellent environment for apprentices to develop practical skills and gain valuable industry experience while working alongside experienced professionals.
As an apprentice at R T Commercials, you will have the opportunity to learn, develop and build a rewarding career within the commercial vehicle industry.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Join the IT Services function, supporting the IT Support team in delivering high-quality technical support across the firm
Gain hands-on experience providing deskside support and troubleshooting endpoint devices
Support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology
Assist with resolving user access issues, incidents, and technical queries
Contribute to knowledge management and documentation to improve service delivery
Work closely with the Service Desk, Desktop Support Analysts, Infrastructure teams, and IT Training teams
Help ensure issues are resolved efficiently and colleagues receive a consistent support experience
Develop technical skills through a combination of structured learning and supervised, hands-on experience
Build experience within a live professional services IT environment while working towards an industry-recognised qualification
Support IT projects requiring Level 2 involvement, including:
Hardware refresh programmes
Office moves and changes
Application deployments
Device configuration and setup
System and device migrations
Training:
Training takes place on the job at our Bristol Office
Training Outcome:
Once completed you will be offered a full time role as a Level 2 Desktop Support Analyst
Employer Description:We've worked hard and continue to work hard, to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! We like and make time for each other enabling us to establish professional relationships that often become lasting friendships.Working Hours :Full time- Office Based- Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working....Read more...
Liaising with clients, suppliers, and internal teams
Updating and maintaining office records, filing systems, and databases
Acting as the main point of contact for the service desk
Managing incoming phone calls, emails, and correspondence
Processing goods inwards and outwards and assisting with stock control
Scheduling engineers for service calls and maintenance visits
Updating live breakdown appointments and service schedules
Tracking outstanding jobs and following up with customers regarding ongoing work
Raising and processing job sheets accurately and efficiently
Ensuring documentation is accurate and compliant with company procedures
Providing excellent customer service and resolving basic customer enquiries
Supporting the wider team with general administrative duties as required
Training:The Level 3 Apprenticeship in Business Administration includes:
Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.Training Outcome:This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.Employer Description:Robson Refrigeration is a well-established, family-run business with a strong reputation for delivering reliable refrigeration and air conditioning services to customers across a range of sectors. The successful candidate will benefit from:
The stability and security of a business committed to delivering outstanding customer service.
A supportive and friendly team environment.
Ongoing training and development opportunities.
Valuable workplace experience alongside an apprenticeship qualification.
Varied and engaging day-to-day responsibilities.
Excellent prospects for career progression.
Working Hours :Monday - Friday 8.30am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
General Manager – Boutique ResortLocation: Bahamas Compensation: $100,000–$120,000 USD net salary, negotiable Benefits: Housing, relocation assistance, flights, work permit, vacation & moreWe are recruiting for a boutique resort in the Bahamas seeking an experienced General Manager to oversee the overall resort operation and lead a strong, motivated team.The Role
Oversee the day-to-day resort operation, ensuring smooth and efficient performance across all departmentsTake ownership of P&L performance, budgets and financial resultsLead, motivate and develop the team with a strong focus on team health and cultureOversee reservations and front desk operationsMaintain high standards of guest service and operational excellenceWork closely with department leaders to drive accountability and performance
The Ideal Candidate
Proven experience as a General Manager within a boutique hotel or resortCaribbean hospitality experience requiredStrong understanding of full resort operationsDemonstrated P&L and financial management experienceHands-on, motivational leader with excellent communication skillsGuest-focused and comfortable working within an intimate resort environment
Expat Package
$100,000–$120,000 USD net salaryHousing providedRelocation assistanceFlightsWork permitVacation daysAdditional benefits
....Read more...
General Manager – Boutique ResortLocation: Bahamas Compensation: $100,000–$120,000 USD net salary, negotiable Benefits: Housing, relocation assistance, flights, work permit, vacation & moreWe are recruiting for a boutique resort in the Bahamas seeking an experienced General Manager to oversee the overall resort operation and lead a strong, motivated team.The Role
Oversee the day-to-day resort operation, ensuring smooth and efficient performance across all departmentsTake ownership of P&L performance, budgets and financial resultsLead, motivate and develop the team with a strong focus on team health and cultureOversee reservations and front desk operationsMaintain high standards of guest service and operational excellenceWork closely with department leaders to drive accountability and performance
The Ideal Candidate
Proven experience as a General Manager within a boutique hotel or resortCaribbean hospitality experience requiredStrong understanding of full resort operationsDemonstrated P&L and financial management experienceHands-on, motivational leader with excellent communication skillsGuest-focused and comfortable working within an intimate resort environment
Expat Package
$100,000–$120,000 USD net salaryHousing providedRelocation assistanceFlightsWork permitVacation daysAdditional benefits
....Read more...
We’re looking for a confident, efficient individual to support thesmooth running of our busy office. This position is ideal for someonewho enjoys varied tasks, values great communication, and canmanage time and priorities effectively.
Main Roles and Responsibilities:
Front desk reception: answer calls, greet visitors, manageincoming/outgoing deliveries.
Support scheduling of engineers and project planning documentation.
Maintain and update records, certificates, and service logs.
Assist with internal compliance, audits, and general administrativeduties.
Liaise between field staff and management to ensure clarity andefficiency.
Process job/work sheets.
Maintain digital and paper filing systems and support data integrity.
To cover holiday or sickness days as and when required/ necessary.
Training:
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
Training Outcome:Progression in the finance, operations or HR sides of the business ifof interest.Employer Description:Anglia Electrical and Security Ltd has been powering and protectingthe Eastern Region since 2002. As a rapidly growing company withSSAIB and Gate Safe accreditation, we deliver expert design,installation, and maintenance services across the Domestic,Industrial, and Commercial markets throughout Suffolk and Norfolk.Working Hours :Monday - Friday, 09:00 - 15:00.
To cover holiday or sickness days as and when required/ necessary. This would increase your working hours to 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
Greeting patients and delivering exceptional customer service
Managing appointments and clinic diary
Answering phone/email enquiries in a professional, helpful manner
Supporting chiropractors and the clinic team with day-to-day admin
Ensuring smooth front desk operations
Replenishing refreshments
Stock Control
Administration of the Membership scheme
Finance – taking card payment, cashing up and checking of direct debit payments
Supporting the team at external events
Administration and reporting on promotional events
Light cleaning of the Practice
Training:Training will be one day a month at WBTC offices and a 1-1 monthly training and review meeting with their WBTC Training Consultant.
The apprentice will receive continual, on going training and support in the workplace to be able to undertake the tasks listed. Training Outcome:Ongoing training and development are encouraged and supported. Employer Description:We are a modern chiropractic clinic conveniently situated in Newbury town centre with five chiropractors and two massage therapists that specialise in helping people to get the most out of life by reducing pain levels and improving mobility.Working Hours :22-24 hours a week the hours of between the hours of 7.40am-7.30pm on a shift system. Must be able to cover team members holidays throughout the year including the occasional SaturdaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Eager to learn,Professionally Presented....Read more...
Human Resources ManagerLocation: New York, NY Salary: $75,000–$90,000 + BenefitsWe’re working with a well-established hospitality group that’s looking for a Human Resources Manager to join their New York team. This is a hands-on role for someone who genuinely enjoys working with people, supporting managers, and helping create a great workplace.About You
5+ years of HR experience, ideally within hospitality, restaurants, or a fast-paced service environment.Previous experience overseeing HR responsibilities and supporting hourly teams.Comfortable handling employee relations, workplace concerns, and sensitive situations.Strong knowledge of HR compliance and employment practices.A great communicator who builds trust and strong relationships.Organized, approachable, and able to juggle multiple priorities.Someone who enjoys being visible and involved rather than sitting behind a desk.Bachelor’s degree in HR, Business, or a related field preferred.Available to work onsite 5 days a week in New York.
What You’ll Do
Be the go-to HR partner for employees and managers across the business.Support managers with employee relations, performance conversations, investigations, and day-to-day people issues.Oversee key HR processes including onboarding, benefits, leave, compensation, and offboarding.Help ensure the business stays compliant with employment laws and internal policies.Support hiring and help build initiatives around engagement, recognition, and retention.Assist with training, workplace safety, and employee development.Provide practical HR guidance to leadership and help create a positive, consistent employee experience.
....Read more...
The IT technician plays a pivotal role in supporting our users, you will be 1st line support and the initial contact for all user problems and queries.
This role is key as you will be managing our support desk, logging tickets, handling 1st line request and escalating higher level requests for other members of the team to handle.
We are a very user-focused IT department, and we pride ourselves on ensuring that our users are supported and have all the IT resources they need to perform their duties.
In addition to this, you will assist with equipment rollouts and fixes, ERP (Epicor) updates and testing of new systems prior to the rollout to our userbase.
You will receive training to be able to do the following:
Management of Support desk tickets (ClickUp)
Logging of support tickets (ClickUp)
User support/satisfaction, updating tickets (ClickUp) and making sure staff are kept up to date
1st line user support and escalation of 2nd/3rd line tickets to relevant staff
Assisting the IT Engineer with server projects, networking projects, equipment & software rollouts, troubleshooting equipment and fixes
Assisting the ERP Specialist (Epicor) with business process management, improvements and fixes
Running daily system checks and compiling a results report
Management of user accounts and password resets
Participation in all IT related projects, including system upgrades and technology rollouts
Where you'll work
At our main premises in Wolverhampton (Boulton House, Owens Trading Estate, Wobaston Road, Pendeford, Wolverhampton, WV9 5EY)
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Essential skills, characteristics and experience
Essential qualifications
GCSEs in:
English (grade 4/C and above)
Math (grade 4/C and above)
If you already have relevant qualifications and/or industry experience, please share these. Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Support Technician standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2Training Outcome:Upon completion, the apprentice will have gained a Level 3 Information Communication Technician qualification.Employer Description:Established in 1986, Seconique is one of the largest independent importers and wholesalers of flat pack furniture in the UK, we also have a sister company in Northern Ireland (Wholesale Beds & Furniture).
Our aim to provide wholesale customers with a comprehensive product range, first-class service and outstanding value has not changed since we were first established.
We have a large warehouse facility which enables us to carry stock of our entire range of furniture. This allows us to operate a fast and reliable delivery using our own fleet of vehicles, cash and carry facilities, and an automated system that allows us to automate online ordering and distribution.
Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working....Read more...
Responsibilities and tasks will include:
Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
Provision of support for any reasonable software changes
Performance of routine maintenance tasks such as updates, backups, and system checks
Assistance in diagnosing and resolving simple hardware and software issues
Assisting with IT asset management and inventory tracking
Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
Responding to basic IT support requests via email, ticketing systems, or in person
Escalating more complex or unresolved customer issues to the Team Leader, when required
At all times providing excellent customer service on client site, following documented procedures and support guidelines
Following all onsite security and health and safety protocols
Training:Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- PETA Training & Consultancy Ltd, Cosham, Portsmouth.Training Outcome:Successful completion of the apprenticeship may lead to roles such as:
Associate IT Technician (SFIA Level 2)
Service Desk Analyst
Desktop Support Engineer
Employer Description:ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.Working Hours :Monday to Friday 7.30am to 4.30pm.
You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Day to day role responsibilities will include:
Greet our patients with kindness and understanding
Answer the incoming calls swiftly
Offer guidance to our patients face to face as they present at the front desk
Use of multiple IT systems including our digital platform askmyGP and the EMIS clinical system,
Ensure clear and accurate entries are documented in our patients medical records.
Listen carefully and be understanding to our patients needs
Communicate well with colleagues
Build good relationships with colleagues
Complete all tasks to a high standard
Scanning documents accurately to medical records
Attend practice meetings as required
Keep your working area clear and tidy
Training:
The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
Delivered in the workplace via online training with Colchester Institute
Training Outcome:
The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route
Employer Description:Mayflower Medical Centre is a large GP practice based in Harwich, Essex. We are located inside the Fryatt Hospital. We are very fortunate to be a purpose-built modern surgery that allows for a comfortable working environment.
Our team is made up of our partner GP’s, Nurses, HCA’s, phlebotomists, pharmacists, and many other clinical roles plus a large administration team including medical receptionists, medical secretaries, dispensers and prescription clerks and is led by our Practice Manager.
We strive to offer a considerate and professional service to our 17,300 patients and our administration team play a huge part in this by sign posting our patients to the relevant clinical care.
We are extremely proud that our surgery was rated as ‘good’ in our most recent CQC inspection that took place in March 2022. This is a reflection of the positive attitude and hard work of our team.Working Hours :Monday to Friday, times to be confirmed. 30 minute/one-hour lunch breaks each day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Recruitment Consultant – Industrial Temps
6-Month Contract | Leeds, LS15 4LG | Hybrid | £Competitive DOE
Are you an experienced Recruitment Consultant who thrives on pace, targets, relationships and getting things done?Do you know the difference between recruitment experience and really understanding recruitment?If you’re commercially driven, resilient, organised and love the buzz of matching great people with great opportunities, we want to hear from you.Aqumen Recruitment is growing — and we’re looking for an experienced Recruitment Consultant to join our Industrial Temp Division on an initial 6-month contract.
This isn't a role for someone who wants to sit back...
Our Industrial Temp Division is fast-moving, people-focused and commercially driven.You’ll be working in an environment where every day is different — from winning new business and strengthening client relationships, to sourcing candidates, managing temporary workers and making sure vacancies are filled quickly and effectively.You'll need to be someone who enjoys the challenge.Someone who can pick up the phone, build relationships, solve problems and make things happen.Most importantly, you'll need to understand that great temporary recruitment is about more than filling a vacancy — it's about delivering a service that clients trust and candidates value.
What you'll be doing
As an Industrial Recruitment Consultant, you'll take ownership of your desk and play a key role in driving the continued growth of our temporary recruitment operation.Your responsibilities will include:
Managing and developing existing client relationships
Identifying and developing new business opportunities
Taking detailed vacancy briefs and understanding exactly what the client needs
Sourcing, interviewing and selecting suitable candidates
Managing a busy temporary workforce and building strong candidate relationships
Responding quickly and effectively to changing client requirements
Managing the full recruitment process from initial contact through to placement
Conducting regular candidate and client communication
Helping to ensure high levels of compliance and service delivery
Working closely with the wider Aqumen team to maximise opportunities
Hitting and exceeding commercial and recruitment targets
This is a hands-on recruitment role where your energy, experience and ability to deliver will make a genuine difference.
What we're looking for
Recruitment experience is essential.We're looking for an experienced Recruitment Consultant who is already comfortable operating in a fast-paced recruitment environment — ideally with experience within industrial, logistics, manufacturing, warehouse, production or temporary recruitment.You'll need to be:✅ An experienced Recruitment Consultant with a proven track record✅ Confident working in a high-volume, fast-paced environment✅ Commercially minded with a genuine appetite for business development✅ Comfortable managing both clients and candidates✅ Highly organised, resilient and able to prioritise under pressure✅ A confident communicator who isn't afraid to pick up the phone✅ Driven by results but equally passionate about delivering great service✅ A problem solver who takes ownership rather than waiting to be told what to do✅ Able to work independently while contributing positively to a team A full UK driving licence is essential for this position.
Why Aqumen?
Aqumen Recruitment is a family of recruitment experts with a heritage stretching back to 1999, specialising in recruitment across areas including manufacturing, engineering, automation, warehousing, sales and distribution. We pride ourselves on combining sector knowledge, recruitment expertise and genuine relationships with both clients and candidates.We're not interested in being just another recruitment agency.We want to do recruitment properly.That means understanding our clients, knowing our markets, investing in our people and delivering a service that makes a difference.You'll be joining an established business with an entrepreneurial mindset, where your ideas, experience and results will be valued.
A 6-month contract with potential
This is initially a 6-month contract, but that's not necessarily where the journey ends.With the predicted growth of the business and Industrial Temp Division, there is real potential for this position to develop into a permanent opportunity for the right person.So, if you're looking for a short-term contract but would also be interested in building something longer term, this could be an excellent opportunity.
The essentials
Position: Recruitment Consultant – Industrial TempsContract: 6-month contract, with potential for permanent employmentLocation: Carrwood Park, Selby Road, Leeds, LS15 4LGWorking pattern: Hybrid – 3 days in the office / 2 days working from homeHours: Monday–Friday, 09:00–17:30Salary: Competitive, depending on experienceDriving licence: Full UK driving licence essential
Ready for your next challenge?
If you're an experienced recruiter who knows how to build a desk, win business, deliver results and thrive when things get busy, we'd love to hear from you.This is an opportunity to join a growing recruitment business, make an immediate impact and potentially build a long-term career with Aqumen.Don't just fill jobs. Build relationships. Deliver results. Grow with Aqumen.
Apply today.....Read more...
A well established, market leading engineering business is currently seeking an IT Support Technician to support business needs.With over 50 years of industry experience, this business designs and manufactures high-performance engineering solutions for some of the world’s most demanding markets.This is an excellent opportunity to join a stable, forward thinking and growing manufacturing business offering long term career prospects and supportive working environment.Key Responsibilities of the IT Support Technician.
Deliver day-to-day IT support to users across the business.
Resolve hardware, software, and system issues in a timely manner.
Support and administer Microsoft 365 and user accounts.
Assist with the maintenance of IT infrastructure, servers, and virtual environments.
Monitor systems, security tools, and ensure devices remain up to date.
Support business applications, reporting tools, and network connectivity.
Working hours of the IT Support Technician.
Monday- Thursday: 08:00-16:45
Friday: 08:00-13:30
For the IT Support Technician role, I would be keen to speak to individuals who possess.
Previous experience in an IT Support, Service Desk, or IT Technician role.
Experience supporting Microsoft 365 and Windows environments.
Good understanding of Active Directory and basic networking concepts.
Strong troubleshooting skills with a proactive and customer-focused approach.
Excellent communication skills and the ability to manage multiple tasks effectively.
In Return, the IT Support Technician will receive.
Basic Salary: £30,000-£34,000 (Dependent upon experience)
Early finish on a Friday
33 days annual leave
Access to health care cash plan.
If you are interested in the IT Support Technician role, please click “APPLY NOW”. Alternatively contact Ismail at E3 Recruitment.....Read more...
