An Opportunity Has Arisen for a Hire Desk Controller / Assistant Manager with2 years of experience to join a well-established equipment hire organisation providing a wide range of tools and plant machinery to trade and domestic customers.
As a Hire Desk Controller / Assistant Manager, you will be the main point of contact for customers, managing hire enquiries and coordinating daily operations to ensure smooth service delivery.
This full-time permanent role offers a starting salary of 3;44,000 and benefits.
You Will Be Responsible For:
? Handling customer enquiries and orders via phone, email, and face-to-face communication.
? Processing all hire and sales documentation accurately and efficiently.
? Coordinating with internal teams to ensure equipment availability and timely deliveries.
? Scheduling and communicating with drivers for efficient collection and delivery of equipment.
? Maximising revenue through the promotion of consumables and additional services.
? Maintaining up-to-date hire records and ensuring all reports and deadlines are completed.
? Supporting overall depot operations, ensuring the efficient use of stock and equipment.
What We Are Looking For:
? Previously worked as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Tool Hire Controller, Plant Hire Controller, Hire Desk Coordinator, Hire Administrator, Hire Coordinator, Hire Desk Operative, Hire Desk Supervisor, Hire Desk Assistant or in a similar role.
? Have at least 2 years of experience.
? Proven experience working within a tool or plant hire environment.
? Must have knowledge of Syrinx hire software.
? Confident IT skills and proficiency in general computer use.
? Full UK driving licence
What's On Offer:
? Competitive salary.
? Company pension scheme.
? Employee and store discounts.
? Supportive environment with opportunities for growth and on-the-job training.
? Safe and friendly workplace culture.
This is a fantastic opportunity t....Read more...
An Opportunity Has Arisen for a Hire Desk Manager with2 years of experience to join a well-established equipment hire organisation providing a wide range of tools and plant machinery to trade and domestic customers.
As a Hire Desk Manager, you will be the main point of contact for customers, managing hire enquiries and coordinating daily operations to ensure smooth service delivery.
This full-time permanent role offers a starting salary of £44,000 and benefits.
You Will Be Responsible For:
? Handling customer enquiries and orders via phone, email, and face-to-face communication.
? Processing all hire and sales documentation accurately and efficiently.
? Coordinating with internal teams to ensure equipment availability and timely deliveries.
? Scheduling and communicating with drivers for efficient collection and delivery of equipment.
? Maximising revenue through the promotion of consumables and additional services.
? Maintaining up-to-date hire records and ensuring all reports and deadlines are completed.
? Supporting overall depot operations, ensuring the efficient use of stock and equipment.
What We Are Looking For:
? Previously worked as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Tool Hire Controller, Plant Hire Controller, Hire Desk Coordinator, Hire Administrator, Hire Coordinator, Hire Desk Operative, Hire Desk Supervisor, Hire Desk Assistant or in a similar role.
? Have at least 2 years of experience.
? Proven experience working within a tool or plant hire environment.
? Must have knowledge of Syrinx hire software.
? Confident IT skills and proficiency in general computer use.
? Full UK driving licence
What's On Offer:
? Competitive salary.
? Company pension scheme.
? Employee and store discounts.
? Supportive environment with opportunities for growth and on-the-job training.
? Safe and friendly workplace culture.
This is a fantastic opportunity to join a growing organisation and play a key r....Read more...
An Opportunity Has Arisen for a Hire Controller / Assistant Manager with2 years of experience to join a well-established equipment hire organisation providing a wide range of tools and plant machinery to trade and domestic customers.
As a Hire Controller / Assistant Manager, you will be the main point of contact for customers, managing hire enquiries and coordinating daily operations to ensure smooth service delivery.
This full-time permanent role offers a starting salary of £44,000 and benefits.
You Will Be Responsible For:
? Handling customer enquiries and orders via phone, email, and face-to-face communication.
? Processing all hire and sales documentation accurately and efficiently.
? Coordinating with internal teams to ensure equipment availability and timely deliveries.
? Scheduling and communicating with drivers for efficient collection and delivery of equipment.
? Maximising revenue through the promotion of consumables and additional services.
? Maintaining up-to-date hire records and ensuring all reports and deadlines are completed.
? Supporting overall depot operations, ensuring the efficient use of stock and equipment.
What We Are Looking For:
? Previously worked as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Tool Hire Controller, Plant Hire Controller, Hire Desk Coordinator, Hire Administrator, Hire Coordinator, Hire Desk Operative, Hire Desk Supervisor, Hire Desk Assistant or in a similar role.
? Have at least 2 years of experience.
? Proven experience working within a tool or plant hire environment.
? Must have knowledge of Syrinx hire software.
? Confident IT skills and proficiency in general computer use.
? Full UK driving licence
What's On Offer:
? Competitive salary.
? Company pension scheme.
? Employee and store discounts.
? Supportive environment with opportunities for growth and on-the-job training.
? Safe and friendly workplace culture.
This is a fantastic opportunity to join a g....Read more...
An Opportunity Has Arisen for a Hire Desk Manager with2 years of experience to join a well-established equipment hire organisation providing a wide range of tools and plant machinery to trade and domestic customers.
As a Hire Desk Manager, you will be the main point of contact for customers, managing hire enquiries and coordinating daily operations to ensure smooth service delivery.
This full-time permanent role offers a starting salary of £44,000 and benefits.
You Will Be Responsible For:
* Handling customer enquiries and orders via phone, email, and face-to-face communication.
* Processing all hire and sales documentation accurately and efficiently.
* Coordinating with internal teams to ensure equipment availability and timely deliveries.
* Scheduling and communicating with drivers for efficient collection and delivery of equipment.
* Maximising revenue through the promotion of consumables and additional services.
* Maintaining up-to-date hire records and ensuring all reports and deadlines are completed.
* Supporting overall depot operations, ensuring the efficient use of stock and equipment.
What We Are Looking For:
* Previously worked as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Tool Hire Controller, Plant Hire Controller, Hire Desk Coordinator, Hire Administrator, Hire Coordinator, Hire Desk Operative, Hire Desk Supervisor, Hire Desk Assistant or in a similar role.
* Have at least 2 years of experience.
* Proven experience working within a tool or plant hire environment.
* Must have knowledge of Syrinx hire software.
* Confident IT skills and proficiency in general computer use.
* Full UK driving licence
What's On Offer:
* Competitive salary.
* Company pension scheme.
* Employee and store discounts.
* Supportive environment with opportunities for growth and on-the-job training.
* Safe and friendly workplace culture.
This is a fantastic opportunity to join a growing organisation and play a key role in their continued success.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An Opportunity Has Arisen for a Hire Desk Controller / Assistant Manager with2 years of experience to join a well-established equipment hire organisation providing a wide range of tools and plant machinery to trade and domestic customers.
As a Hire Desk Controller / Assistant Manager, you will be the main point of contact for customers, managing hire enquiries and coordinating daily operations to ensure smooth service delivery.
This full-time permanent role offers a starting salary of 3;44,000 and benefits.
You Will Be Responsible For:
* Handling customer enquiries and orders via phone, email, and face-to-face communication.
* Processing all hire and sales documentation accurately and efficiently.
* Coordinating with internal teams to ensure equipment availability and timely deliveries.
* Scheduling and communicating with drivers for efficient collection and delivery of equipment.
* Maximising revenue through the promotion of consumables and additional services.
* Maintaining up-to-date hire records and ensuring all reports and deadlines are completed.
* Supporting overall depot operations, ensuring the efficient use of stock and equipment.
What We Are Looking For:
* Previously worked as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Tool Hire Controller, Plant Hire Controller, Hire Desk Coordinator, Hire Administrator, Hire Coordinator, Hire Desk Operative, Hire Desk Supervisor, Hire Desk Assistant or in a similar role.
* Have at least 2 years of experience.
* Proven experience working within a tool or plant hire environment.
* Must have knowledge of Syrinx hire software.
* Confident IT skills and proficiency in general computer use.
* Full UK driving licence
What's On Offer:
* Competitive salary.
* Company pension scheme.
* Employee and store discounts.
* Supportive environment with opportunities for growth and on-the-job training.
* Safe and friendly workplace culture.
This is a fantastic opportunity to join a growing organisation and play a key role in their continued success.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An Opportunity Has Arisen for a Hire Controller / Assistant Manager with2 years of experience to join a well-established equipment hire organisation providing a wide range of tools and plant machinery to trade and domestic customers.
As a Hire Controller / Assistant Manager, you will be the main point of contact for customers, managing hire enquiries and coordinating daily operations to ensure smooth service delivery.
This full-time permanent role offers a starting salary of £44,000 and benefits.
You Will Be Responsible For:
* Handling customer enquiries and orders via phone, email, and face-to-face communication.
* Processing all hire and sales documentation accurately and efficiently.
* Coordinating with internal teams to ensure equipment availability and timely deliveries.
* Scheduling and communicating with drivers for efficient collection and delivery of equipment.
* Maximising revenue through the promotion of consumables and additional services.
* Maintaining up-to-date hire records and ensuring all reports and deadlines are completed.
* Supporting overall depot operations, ensuring the efficient use of stock and equipment.
What We Are Looking For:
* Previously worked as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Tool Hire Controller, Plant Hire Controller, Hire Desk Coordinator, Hire Administrator, Hire Coordinator, Hire Desk Operative, Hire Desk Supervisor, Hire Desk Assistant or in a similar role.
* Have at least 2 years of experience.
* Proven experience working within a tool or plant hire environment.
* Must have knowledge of Syrinx hire software.
* Confident IT skills and proficiency in general computer use.
* Full UK driving licence
What's On Offer:
* Competitive salary.
* Company pension scheme.
* Employee and store discounts.
* Supportive environment with opportunities for growth and on-the-job training.
* Safe and friendly workplace culture.
This is a fantastic opportunity to join a growing organisation and play a key role in their continued success.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Overview
Ref: 113444
2nd line Support / Level 2 Service Desk / On-site / 6 months
Role Responsibilities
Responsibilities will include:
Own and resolve L1 & L2 tickets with speed and precision.
Troubleshoot and fix break-fix issues to keep systems running smoothly.
Handle ad-hoc IT requests and contribute to small projects that make a big difference.
Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
Follow ITIL best practices and maintain accurate ticket documentation.
Person Specification
Essential skills will include:
ITIL knowledge and a solid understanding of service management.
Proven ticket handling experience in a busy service desk environment.
Strong troubleshooting skills and the ability to work independently.
Great communication and a positive, proactive attitude.
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
Guest Reception ManagerSalary: $70,000 - $75,000 + 5% Bonus + Relocation Bonus I'm hiring on behalf of a prestigious 5-star property seeking a Guest Reception Manager to lead Front Desk, PBX, Bell, and Valet operations. This role focuses on delivering exceptional guest service, streamlining daily operations, and resolving issues promptly. Key Responsibilities:
Supervise front-of-house service standards and team performanceResolve guest concerns and serve as Manager on Duty when neededCollaborate with departments to maintain a seamless guest experienceEnsure all maintenance and housekeeping needs are promptly addressedSupport hotel profitability through strong service and operational leadership
Qualifications:
2+ years of hotel experience, including 1 year in a supervisory roleStrong knowledge of front desk operations and property management systems (Opera or ResortSuite preferred)Excellent communication, problem-solving, and guest service skillsAbility to lead in a fast-paced environment with professionalism and discretionCPR/First Aid certified (or willing to obtain)
Physical Requirements: Must be able to lift up to 50 lbs, stand for long periods, and walk long distances across varied terrain.If you are keen to discuss the details further, please apply today or send your cv to Declan@cruitment.com....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working similar IT / tech role will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
The role:
You will work as an Apprentice IT Support Officer and will be required to complete a 18-month training programme delivered by Digital Native that will cover all aspects of the role and will be delivered through frequent remote sessions with lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities.
Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT assistance. Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources.
Responsibilities:
Customer Service and Support:
Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues as necessary.
Assisting in the creation and upkeep of user-friendly documentation for both end-users and IT colleagues, ensuring they can make the most of our IT services.
Gaining experience in implementing University policies regarding data protection and responsible computer use.
Ensuring all inquiries are addressed professionally, promptly, and appropriately.
Maintaining a pleasant, helpful, and professional attitude when interacting with customers.
Learning the ropes of assessing and assigning incident tickets within our service desk software system.
IT Support
Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. This will predominantly be in a Microsoft Windows environment.
Learn and grow in your ability to handle a case load of service incidents and standard change requests, ensuring that all requests are managed accurately and that the quality of service remains at its best.
Develop the skills to install and support commercial software packages and peripherals when needed.
Other
Your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.
Hazard-specific / Safety-critical duties
This job includes the following hazard-specific or safety-critical duties which will require successful pre-employment health screening through our Occupational Health Department before the successful candidate will be allowed to start work:
Regular manual handling
Selection criteria
Essential
A proven interest in tech, understanding how it works and troubleshooting and problem solving issues
Exhibit effective communication skills, both in verbal interactions and written correspondence, whether in person, over the phone, or via email.
Demonstrate a readiness to acquire the skills taught during the apprenticeship, which could be showcased through relevant work experience, qualifications, or references.
Have practical experience with Microsoft Office applications, including Word and Excel.
Desirable
Experience of Apple products and/or Linux operating systems
Training:You will undertake the Level 3 Digital Support Technician apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Online learning
Work based tasks
Training Outcome:Ongoing employment and career progression.Employer Description:Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.
We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution.Working Hours :Monday - Friday - your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Recruitment Consultant - Utilities OR Renewables OR (approach us)
Location: Hybrid – Home 2 Days a Week – Office Based in Port Solent, Portsmouth
Start Date: January 2025
Salary: Competitive + Commission + Benefits
Type: Full Time, Permanent
About HSB Technical Ltd:
HSB Technical Ltd is a specialist recruitment business operating across the Power & Propulsion, Shipbuilding, Maritime, Energy, and Subsea sectors.
We are looking to hear from you, the visionary, the self driven, the consultant wanting to step away from the ordinary and create something using your skill set, character and drive.
As part of our continued growth, we are expanding our reach into the Utilities OR further into the Renewables sector, and we’re now looking for an ambitious and driven Recruitment Consultant to lead and develop this desk, grow a team and be proud of the work they have completed.
You’ll be joining a highly experienced, friendly, and supportive team that values integrity, professionalism, and results. At HSB Technical, we don’t just fill roles — we build relationships that last.
The Role:
As a Recruitment Consultant at HSB Technical Ltd, you will take full ownership of developing HSB Technical’s presence within the chosen market — you will build relationships, sourcing top talent, and delivering a high-quality service to both clients and candidates.
This is an exciting opportunity to build and shape a desk within a respected, established brand, with genuine backing and autonomy.
Key Responsibilities:
Develop and grow the division by identifying and winning new business across.
Manage the end-to-end recruitment process — from client engagement and job qualification through to candidate sourcing, interviews, and placement.
Build and maintain strong client relationships through regular communication and market insight.
Proactively identify skilled candidates using various sourcing tools, job boards, LinkedIn, and referrals.
Prepare and present proposals, terms of business, and candidate shortlists.
Collaborate with internal colleagues across other HSB sectors to share opportunities and insights.
Meet and exceed agreed activity and revenue targets, with full support from senior management.
About You:
We’re looking for someone with drive, resilience, and a passion for delivering quality recruitment solutions .
You will ideally have:
3+ year’s experience in recruitment (360 or delivery)
Strong business development and relationship management skills.
Excellent communication and negotiation ability.
A professional, customer-focused approach with attention to detail.
Motivation to grow your own desk with support and guidance.
A driving licence
We look forward to hearing from you and helping you grow along your journey.....Read more...
Do you have an interest in IT and are eager to learn?
Ever wanted to learn how to provide technical support to others? Well, you are in the right place!
We’re looking for our next IT Service Desk Analyst Apprentice.
You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service.
This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your career in IT.
You’ll grow in confidence and customer service skills and learn how to prioritise your workload.
We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects.
Ready to start your journey in IT? We can’t wait to hear from you!
Key responsibilities
Provide IT support via phone, face-to-face, and electronic communications
Investigate and log incoming issues with accurate detail
Escalate unresolved incidents to appropriate support teams
Assist with software and hardware troubleshooting
Maintain records through our service desk system
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
The succesful apprentice will be expected to attend an online lesson once a month
In addiiton, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Training Outcome:
There is potentially a permanent position available for the succesful apprentice, on completion of their apprenticeship
Employer Description:Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.Working Hours :Monday - Friday, 8:30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Front Desk Manager - Meath - €40K
MLR have an exciting opportunity for an experienced Front Desk Manager to join a stunning four-star hotel located just outside Dublin.
This is a key leadership role within the front-of-house team, responsible for ensuring a seamless guest journey from arrival to departure. The ideal candidate will bring strong leadership skills, attention to detail, and a genuine passion for hospitality. Working closely with the wider management team you will uphold the hotel’s high standards of service and presentation.
It’s a fantastic time to join this property as it enters an exciting phase of growth and innovation within the Irish hospitality sector. The role offers an excellent opportunity to make a meaningful impact, contribute to continued success, and be part of a well-established forward-thinking team.
If you’re an experienced hospitality professional looking to take the next step in your career, we’d love to hear from you. Please apply through the link below.....Read more...
The Cloud Support Apprentice will join our Digital Workplace team to gain experience of working in a busy IT Service Desk whilst developing their customer service and Microsoft 365 support skills.
They will be expected to assist in the support of Reed Co-Members in their use of Digital Workplace tools and application to new ways of working. This includes facilitating the remediation of all incidents and fulfilment of all requests that come into IT Support Services, either through delivering technical activities and fixes, or through efficiently coordinating such activities across internal and external specialists.
A vital part of the role is ensuring that Service Desk tickets are tracked, updated and managed throughout, across all resolver groups, communicating effectively to all stakeholders relevant to each ticket. This role requires a broad technical capability, albeit without needing to be a subject matter expert in each service area, and coordination and communication skills are vital to the success of the role.
It is also expected that the Cloud Support Apprentice will effectively recognise skill gaps through engagement with Co-Member, pointing them towards self-service capabilities, training and adoption collateral and providing advice on improved ways of using the services where less efficient methods are identified.
Overview:
Reporting into the Service Delivery Lead, Cloud Support Apprentice will be responsible for assisting with Co-Member support within Reed’s Digital Workplace.
As well as developing Digital Workplace support skills, time will be allocated to allow the apprentice to work through their coursework, attend apprentice training sessions and take their exams.
Reed’s Digital Workplace is built around an evergreen service model driven by continuous improvement. The Digital Workplace is not just about modernising technology, it’s about driving behavioural change that will enable Co-Members to adopt new tools and embrace smarter ways of working. The Digital Workplace aims to drive measurable performance increase across our Business.
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:Reed is a global company with a mission to improve lives through work, achieved through its recruitment, learning, and philanthropic services.Working Hours :Monday - Friday (9;00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Office 365,IT Support,Excellent time management....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that Client Documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with higher-level apprenticeships are also available.Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set
Call/chat handling for all inbound customer contact to support new and existing ticket requests
Assist in creating new or updating existing documentation
Log all tickets and service requests reported via telephone, chat, email, or automatically generated
Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle
Carry out initial support and classification of tickets and service requests to determine the correct SLA / urgency
Ensure that all telephone, chat and email requests are logged within the ticket management tool
Complete investigation and diagnosis via the remote management tools available or via communication with the end user
Resolve tickets by implementing permanent fixes or work around to known errors
Resolve service requests by following standard work instructions / processes
Invoke appropriate technical escalation to ensure SLA is achieved
Provide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customer
Identify and report any potential service breach to the Service Desk Management
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Northrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
Ultimately, a Customer Services Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Maintain security by following safety procedures and controlling access via the reception desk (monitor logbooks, issue visitor badges).
Direct visitors to the appropriate person or office.
Answer, screen and forward incoming phone calls.
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, brochures etc).
Provide basic and accurate information in-person and via phone/email.
Receive, sort and distribute daily mail/deliveries.
You should have a pleasant personality.
You should be able to deal with situations in a timely and effective manner, while streamlining office operations.
Training:Level 2 Customer Service Practitioner apprenticeship standard, which includes:
Level 1/2 Functional Skills in maths and English (if required)End-Point Assessment (EPA)
Regular training and development sessions to meet the needs of the employer and the apprentice.
Training Outcome:There is an opportunity for progression on to a higher-level qualification.Employer Description:Goodwin Family Hubs want to improve outcomes for children and their families in order to reduce inequalities, whether that’s in child and family health, life chances, parenting skill, child development and/or school readiness.
We’re proud to promote the inclusion of all children and their families and carers; and aspire to create a safe and nurturing environment for all.Working Hours :Family Hub Reception operates a two-shift pattern
Monday – Thursday, 8.00am - 4.00pm or 9.00am - 5.00pm, with 30-minute lunch break.
Friday, 8.30am - 4.30pm, with a 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Job Description:
Our client, a leading global financial services firm, is seeking an Operations Associate to join on a 12-month contingent assignment. This is an exciting opportunity to gain exposure to a fast-paced, dynamic environment supporting fixed income financing activities across EMEA.
The successful candidate will join a collaborative operations team responsible for supporting the credit repo trading desk. You’ll ensure trades are booked, instructed, and settled accurately and efficiently while maintaining exceptional service standards for clients and internal stakeholders.
Skills/Experience:
Experience within Securities Financing or Investment Operations is advantageous but not essential.
Background in middle office, trade support, settlements, or client service functions will be highly valued.
Strong problem-solving skills and attention to detail, with the ability to balance competing priorities in a deadline-driven environment.
Excellent stakeholder management and communication skills, with a team-oriented working style.
An interest in process improvement and technology-driven efficiency would be beneficial.
Core Responsibilities:
Pre-match and affirm trades using vendor tools, liaising directly with clients to ensure timely matching.
Manage and resolve trade fails, including reconciliation of unmatched transactions, working closely with clients and internal stakeholders to achieve swift resolution.
Partner with clients, traders, and operations colleagues to investigate and resolve matching issues.
Provide support to the trading desk on high-priority settlement issues that may have P&L impact.
Monitor risk and recall processes, escalating potential buy-in risks as required.
Identify process improvements and efficiency opportunities, including automation initiatives.
Track and monitor key performance and risk indicators to maintain operational standards.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16270
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS....Read more...
You will be responsible for:
Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:The Level 3 IT Technician is delivered by United Apprenticeships.
The apprentice will complete training on the job from Bacon's College, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face-to-face conferences.Training Outcome:This role will give you a basis for your IT career, whichever career path you end up taking.Employer Description:Bacon’s College was established in the Surrey Docks peninsula, South-East London in 1991 as a City Technology College and joined the United Learning Trust in 2018. Bacon’s has long been an important part of the fabric of the local community in South-East London. We are proud of that history and of the way the College has evolved and adapted to meet the needs of its young people.
Bacon’s is a thriving community that is welcoming of students of all faiths and those of none. Staff and students value the distinctive nature of its Christian ethos to which every member of its community contributes. The school is well disciplined and calm, and we pride ourselves on the harmonious relationships that exist in the school.
Today, Bacon’s sits in modern and well-equipped facilities in an area that is rapidly changing and growing. Learning is at the heart of everything we do, and we have the highest aspirations for our students, determined that they can achieve and overcome any barriers that may lie in their path. A significant proportion of our students go on to university each year and a culture of aspiration and achievement is evident.
Bacon’s has improved rapidly in recent years. We are now a ‘good’ school as judged by Ofsted, are heavily oversubscribed and achieve high academic outcomes. We are not complacent and strive to continuously improve to become a ‘great’ school.Working Hours :Monday - Friday, between 8.00am to 4.00pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
Front Office Manager – North Dublin
MLR have an incredibly exciting opportunity for a Front Office Manager to join this idyllic 4* country-style property located in the heart of North Dublin. This is a fantastic opportunity for someone who thrives in a warm, guest-focused environment and enjoys being at the centre of daily hotel operations.
As Front Office Manager, you’ll take ownership of all front-of-house operations, ensuring a seamless guest experience from check-in to departure. You’ll lead and motivate a small team, maintain high service standards, and play a key role in upholding our reputation for that genuine Céad míle fáilte!
This is a hands-on role in a close-knit team — ideal for someone who enjoys variety and wants to broaden their expertise beyond the front desk. You’ll gain invaluable insight into reservations, revenue management, and distribution, while working closely with senior management to maximise room sales and enhance the overall guest journey.
If you feel you are ready to take the next step in your career, please apply through the link below. ....Read more...
Assist with hardware repairs and upgrades under the supervision of senior engineers
Prepare and clean IT equipment for deployment or refurbishment
Log and label devices for tracking and inventory purposes
Support imaging and software installation on laptops, desktops, or mobile devices
Organise and maintain tools, parts, and workstations in the workshop
Package and dispatch equipment for delivery or return
Training Outcome:Following successful completion of apprenticeship the idea is to move the individual into a 1st Line help desk role, within the company.Employer Description:Founded in 1992 Arc Systems are a fast growing and dynamic company providing IT support services. We specialise in IT Support, Cloud and security services. Based in Basildon, Essex, Arc Systems are a highly motivated organisation operating within a relaxed and friendly environment.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Quick learner,Positive, proactive attitude,Reliable and dependable,Strong sense of responsibility,Calm when under pressure,Time management skills,Customer service skills....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:
Customer Service Practitioner Level 2
Training Outcome:
Upon completion there may be an opportunity for a full-time position
Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30- 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Facilities Helpdesk Administrator - Warrington - Global Facilities Management Organisation: Utilities CBW Staffing Solutions are currently recruiting for a temporary Helpdesk Administrator to support a busy facilities helpdesk team during staff absence. This is a 5-week rolling contract with potential for extension, based on site at our clients office in Warrington, Cheshire. As a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. You'll work closely with the Helpdesk Manager and on site coordinator to ensure smooth operations and excellent service delivery. This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment. Package:An hourly rate of £13.00 PAYETemporary role with a 5 week rolling contract40 hours per week, Monday - Friday (8:00am - 5:00pm)Full training & equipment provided Responsibilities:Answering incoming service desk calls and emailsLogging and categorising maintenance requests using internal systemsCommunicating with engineers, clients, and contractors to coordinate jobsProviding updates and support throughout job lifecyclesSupporting general administrative duties within the team Requirements:Previous experience in customer service or administration (office or contact centre experience ideal)Good IT skills and ability to learn internal systems quicklyMust be comfortable speaking to engineers, clients and contractors over the phoneReliable, organised and a good communicatorAvailable for the full contract duration If you are a reliable and confident administrator looking for an immediate temporary role, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
Senior Infrastructure Engineer
Central London
Initially 4 days per week onsite / 1 day per week WFH
£500 - £550 p/d, OUTSIDE IR35
3 month initial term with highest likelihood of extension
Leading, well-established construction engineering business is seeking a Senior Infrastructure Engineer.
You will support and oversee core infrastructure and networking, working closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups.
Key Responsibilities:
Strong experience of the Microsoft tech stack; Windows Server, Azure AD / Entra, Exchange 365, Purview, PowerShell.
Act as an escalation point for the Service Desk Team
Assist in set up and configuration of LAN environments (particularly in regard to basic firewall configs), including hardware deployment and support
Coordinate with third-party MSPs for network and infrastructure implementation and ongoing management
Manage firewall operations and connectivity with ISPs
Oversee network IP addressing and VPN setups
Support business continuity through proactive incident management
Maintain inventory and configuration records for infrastructure and software
Support software licensing and upgrades
Support data privacy and security audits
Requirements:
Strong knowledge of Azure infrastructure management
Strong LAN and WiFi network understanding (ability to configure / troubleshoot to a reasonable level and manage). While not an absolute requirement, a CCNA or CCNP (or equivalent knowledge), would be beneficial
Experience with FortiGate Firewalls would be highly beneficial
Excellent communication skills with a proactive and self-motivated approach
....Read more...
Reactive Helpdesk Coordinator - City of London - Permanent position - £34,000 per annum City of London | Facilities & Property Services | Agency Appointment Are you a proactive problem-solver with a passion for delivering exceptional service? Our client, a leading facilities services provider, is seeking a Reactive Helpdesk Coordinator to join their busy team in the City of London. The Role As a Reactive Helpdesk Coordinator, you’ll be the first point of contact for incoming maintenance requests and reactive works across a diverse property portfolio. You’ll ensure issues are logged, prioritised, and allocated efficiently, while keeping stakeholders updated and delivering excellent customer service at every step. Key Responsibilities:Respond to incoming calls and emails, logging jobs accurately on the CAFM systemCoordinate reactive maintenance works with engineers, contractors, and site teamsMonitor job progress, ensuring SLAs and KPIs are consistently metEscalate urgent issues promptly and communicate effectively with clients and suppliersProduce reports and update records to support smooth day-to-day operationsAbout YouPrevious experience in a helpdesk, service desk, or facilities coordination roleStrong organisational skills and the ability to manage multiple prioritiesExcellent communication and customer service skillsKnowledge of CAFM systems and facilities processes is desirableA proactive, solutions-focused approach to problem-solvingWhat’s on OfferCompetitive salary of £34,000 per annumOpportunity to work in a fast-paced environment within a reputable agency placementCity of London location with excellent transport linksA supportive team culture with room to grow your skillsInterested?Apply online today or send your CV directly to Stacey at CBW Staffing Solutions to be considered for this exciting opportunity to join a professional and dynamic team in the heart of London.....Read more...
