Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: • Answer incoming telephone calls, emails and support requests in a professional and friendly manner • Accurately log incidents and service requests within the service desk ticketing system • Gather relevant information from customers to ensure engineers have everything needed to investigate issues • Categorise and prioritise tickets in line with Service Level Agreements • Assign tickets to the appropriate engineers or technical teams • Provide customers with ticket reference numbers and regular progress updates • Monitor ticket queues to ensure requests are progressing within agreed timescales • Escalate urgent or high-priority incidents where appropriate • Maintain accurate ticket documentation and service records • Assist with general service desk administration and reporting Requirements: • A genuine interest in technology and IT • Excellent customer service and communication skills • Strong attention to detail and organisational skills • The ability to remain calm and organised in a busy environment • A positive attitude and willingness to learn • Good knowledge of Microsoft Office applications • An IT-related degree, college qualification or apprenticeship will be highly beneficial • Previous experience in a customer service, helpdesk or service desk environment. ....Read more...
IT Support Engineer (Help Desk)
Location: West Malling
Rate: £25.00 - £30.00 per hour (depending on experience)
Duration: 2–3 Month Temporary Contract
Hours: 37 hours per week, Monday to Friday (shift rota between 8:00 am – 5:00 pm)
Are you an experienced IT Support Engineer looking for your next contract opportunity? We're recruiting for a hands-on Help Desk professional to join a busy IT team, providing first and second line technical support across a varied desktop environment.
This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and getting involved in a broad range of desktop support, hardware deployment and Microsoft technologies.
What you'll be doing
- Providing first and second line IT support via the help desk.
- Diagnosing and resolving hardware, software and networking issues.
- Logging, prioritising and managing support tickets through to resolution.
- Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
- Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
- Providing remote support to end users.
- Assisting with desktop builds, imaging and device deployments.
- Supporting basic networking, server administration and security tasks where required.
- Maintaining IT assets, documentation and inventory records.
- Delivering excellent customer service while working to agreed service levels.
What we're looking for
- Previous experience in an IT Support, Service Desk or Help Desk role.
- Strong knowledge of Windows desktop operating systems and Microsoft 365.
- Experience supporting PCs, laptops, printers and mobile devices.
- Good troubleshooting and fault-finding skills across hardware and software.
- Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.
- An understanding of networking fundamentals (TCP/IP) and basic server environments is advantageous.
- Excellent communication skills with a customer-focused approach.
- Ability to prioritise workload and work effectively both independently and as part of a team.
- Comfortable with hands-on hardware installations and equipment deployment.
What's on offer?
- Competitive hourly rate of £25.00–£30.00 per hour, depending on experience.
- Immediate start available.
- Interesting and varied technical support environment.
- Friendly and supportive IT team.
- A great opportunity to gain experience within a well-established organisation.
If you're an IT Support professional available at short notice and looking for your next contract, we'd love to hear from you. Apply today!
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
Overview
Ref: 117983
2nd line Support / Level 2 Service Desk Analyst / SDA / On-site
Role Responsibilities
Responsibilities will include:
Own and resolve L1 & L2 tickets with speed and precision.
Troubleshoot and fix break-fix issues to keep systems running smoothly.
Handle ad-hoc IT requests and contribute to small projects that make a big difference.
Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
Follow ITIL best practices and maintain accurate ticket documentation.
Person Specification
Essential skills will include:
ITIL knowledge and a solid understanding of service management.
Proven ticket handling experience in a busy service desk environment.
Strong troubleshooting skills and the ability to work independently.
Great communication and a positive, proactive attitude.
Next Steps
Apply by contacting Ciaran Ahern - cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
Our 2 Year Apprenticeship Programme covers all the essential skills and principles you will need to become a HSC and you'll learn how to run an effective hire desk, including stock control and purchasing, driving sales and managing customer queries effectively whilst coordinating drivers to ensure customers' needs are met.
You'll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk.Training:You will be working towards a Customer Service Specialist Level 3 - with BMS Progress - you will complete your learning online. Training Outcome:On successful completion of the apprenticeship, you can progress into a Hire Sales Coordinator Role. Employer Description:Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.Working Hours :Monday to Friday, 7:30/8:30 am to 4:30/5:00 pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
1st Line Network Support EngineerLocation: Central Brighton Paying between £28,000-30,000, depending on experienceA growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment.The Role
Act as the first point of contact for customer support enquiries via phone, email and ticketing systems
Troubleshoot and resolve first-line technical issues, escalating more complex faults when required
Accurately log, prioritise and manage support tickets through to resolution
Communicate with customers throughout the support process, ensuring a high level of service
Support a range of network and telecommunications-related products and services
About You
Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role
Strong customer service and communication skills
A genuine interest in technology, networking and telecommunications.
Ability to troubleshoot issues methodically and remain calm under pressure
Experience using ticketing or service management systems
Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services.Location: Central Brighton Salary: £28,000-30,000 per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home....Read more...
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
* Act as the first point of contact for IT queries, incidents, and service requests from users.
* Provide technical assistance across office and vessel environments.
* Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
* Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
* Assist with user account administration and access requests using Active Directory.
* Provide remote support using appropriate remote support tools.
* Maintain IT asset information and update technical documentation.
* Monitor equipment performance and assist with maintaining system reliability.
* Support hardware deployments, upgrades, and equipment replacements.
* Escalate more complex infrastructure issues when required.
* Work with external vendors and suppliers where necessary.
* Follow IT policies and Cyber Security procedures.
* Support IT projects as required.
Skills & Experience:
* Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
* Experience supporting desktop and laptop hardware.
* Knowledge of Windows 10 and Windows 11.
* Understanding of Active Directory user administration.
* Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
* Experience supporting printers and peripheral devices.
* Strong troubleshooting and problem-solving abilities.
* Good communication skills with the ability to support users effectively.
* Ability to work independently and as part of a team.
Desirable:
* A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
* Previous experience within an IT support or Helpdesk role.
The Ideal candidates previously worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
Whats on offer:
* Competitive salary.
* Long-term career development opportunities.
* The opportunity to develop technical skills within a global working environment.
Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The role will support day-to-day help desk activities, IT projects, and the management of monitoring and security systems.
Key Responsibilities:
Assist with Level 1 help desk issues
Provide workstation support and application/software support
Assist with IT projects
Assist with the management of monitoring and security systems
Provide helpful and professional customer service when supporting users and clients
Training:Information Communications Technician Level 3:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position with potential promotion to Junior Consultant upon passing the apprenticeship
Employer Description:Remote IT Rescue is a professional IT support company providing reliable remote and onsite technical solutions for individuals and businesses. We help customers resolve IT issues, improve system performance, and keep their technology running smoothly through expert support and tailored solutions.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Are you an experienced recruitment manager or a successful senior team leader ready to take the next step in your career?
Blackedge Consulting is looking for a commercially driven Operations Manager to lead, develop and grow our specialist team while continuing to build and bill their own desk. We provide highly skilled technical talent for controlled and regulated environments across data centres, semiconductors, batteries, specialty chemicals, power and energy. You’ll lead from the front coaching consultants, driving team performance, developing new business and building lasting relationships with key clients. We’re looking for a proven biller with leadership experience, strong commercial instincts and the ambition to take greater ownership of a growing specialist business.
Working at STR
STR Group is an international workforce and project solutions consultancy specialising in high-tech facilities, life sciences, engineering and technology, marine and automation. Since our inception in 2000, we have continued to evolve alongside our clients and the STEM industries we support. Our approach begins with understanding what a client is trying to achieve. We diagnose the challenge, evaluate the available options and design a solution aligned with the client’s commercial and operational objectives.
What are we looking for?
Proven success in permanent or contract recruitment, with a strong personal billing record
Experience managing a team or senior team leadership experience with the ambition to step into an Operations Manager role
The ability to lead from the front while developing and billing your own desk
Experience coaching consultants, managing performance and supporting individual development plans
Strong commercial awareness, including revenue forecasting, target setting and identifying growth opportunities
A track record of winning new business and developing lasting client relationships
A confident, accountable and proactive leadership style
The ambition to grow a specialist team and contribute to the wider success of Blackedge Consulting
What are we offering you?
Uncapped commission of up to 30%
Flexible and hybrid working following completion of the Training Academy, subject to maintaining performance targets
A 3pm finish every Friday
Modern, state-of-the-art offices with breakout areas
Daily breakfast provided
Employee of the Month and Employee of the Quarter awards
Quarterly Directors’ Lunches Michelin recommended restaurants
An active Equality, Diversity and Inclusion board
Annual, all-expenses-paid incentive trips for top performers
Annual Awards, Summer Party and Christmas Party
Long-service anniversary rewards, including additional holiday, bonuses, vouchers, champagne and gifts, depending on length of service
23 days’ annual leave plus bank holidays, increasing by one day for each completed year of service and capped at 28 days
The option to purchase up to five additional days of annual leave
Healthcare cash plan and optional private healthcare from day one
Company pension scheme
Enhanced maternity and paternity leave
Your birthday off
Drinks fridge
Free on-site parking
Cycle-to-work scheme
Electric vehicle salary-sacrifice scheme through Octopus Electric Vehicles
Tech salary-sacrifice scheme through Currys
Employee Referral Programme
This is an opportunity to take greater ownership of a growing specialist recruitment business while continuing to develop your own successful desk. If you’re an established recruitment manager or a high-performing senior team leader ready for the next step we’d like to hear from you.
STR Group is committed to offering applicants with disabilities an interview where they meet the minimum criteria for the vacancy. Apply today to join Blackedge Consulting as our Operations Manager
TA is acting as an Employment Agency in relation to this vacancy.....Read more...
Key Responsibilities
Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.
Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).
Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.
Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.
Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.
Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.
Maintain accurate records within the IT helpdesk system.
Develop technical skills across core IT areas under the guidance of senior team members.
Learning & Development
Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.
Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.
Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.
Training:The ICT apprenticeship will enable you to provide qualitysupport to internal or external customers and troubleshoot system issues tokeep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving systemuser queries and faults in a helpdesk environment. Support Technicians rectifyor escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but mayinvolve visits to client's premises to resolve issues. Network Technicians maybe installing networked IT systems, including cabling and hardware, or cloudservices to support expansion and better network services.
Our Information Communications Technician apprenticeshipprogramme integrates six modules of technical training with work-basedprojects. This ensures that learning and skills are directly applied to theapprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness Training
For each module, learners benefit from attending small,scheduled Live Online classes taught by a subject matter specialist, combinedwith additional online learning that can be completed at their own pace. Eachof our live classes are interactive and involve lots of practical discussion,giving learners quality time both with tutors and industry peers to spark newideas and get new perspectives. Learners get practical lab time to hone theirskills and learn from each other, as well as their tutor.Training Outcome:
Support for further training and education
Employer Description:Spectrum Control combines engineering expertise, innovation and manufacturing excellence to enable mission-critical solutions. Designed to solve complex problems in signal modulation and transmission, Spectrum Control solutions enable high quality product performance in the military and government, space, commercial, aerospace, security, medical, industrial and communications industries. Through proven experience and innovation, Spectrum Control delivers reliable solutions for the most rugged environments in the world – and beyond. Our team works to understand each customer’s needs at every level, which leads to long-term partnerships with our customers that transcend transactions and projects, helping to drive ongoing value at all levels of an organization.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
You will receive full training in all areas of your job role.
Duties will include:
Assist the hire desk team with processing customer enquiries and converting enquiries into hire orders
Receive and process equipment hire requests and collection requests
Support the planning and scheduling of transport for equipment, deliveries and collections
Help coordinate internal and external haulage providers to ensure efficient equipment movement
Prepare and issue hire quotations for customers under the guidance of experienced team members
Maintain accurate records and complete hire desk administration tasks
Assist with processing damage reports and gathering information relating to damaged equipment
Communicate professionally with customers regarding hires, collections, quotes and queries
Develop your knowledge of MGF products, equipment, transport and planning and customer service processes
Training:This is a blended delivery model. This means that some of your learning will be in person in the workplace with your designated training specialist and some will be online.Training Outcome:Upon successful completion of this apprenticeship their are progression routes within the company that may involve additional learning opportunities. It is hoped this apprenticeship will be the start of a long term career with MGF.Employer Description:MGF is a long-standing, trusted provider of comprehensive temporary work solutions in the construction industry. They are committed to excellence and customer satisfaction, going above and beyond to provide a complete solution, whatever the project. They have 12 depots across the UK and have been a top contractor since 1981.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices.
Working with other teams within Information Services to provide an overall quality of service, suggesting where the service desk can add value to processes and procedures.
Developing expertise in certain services / products to act as a specialist in the area, providing elevated support and guidance to both colleagues and users.
Working across a range of projects and activities to deliver improved facilities and services to the university. Improve efficiency and reduce demand by producing artifacts such as self-service guidance, knowledge articles and data-driven reporting.
Accountabilities and responsibilities:
Plan and manage own workload using the IT Service Management tool and guidance from peers / management, ensuring all reasonable efforts are made to work within agreed operational and service level agreements, escalating where necessary and providing regular, meaningful updates to users
Gather information on user service requests and incidents, seeking clarity from either the requestor, affected users or subject matter experts, accurately recording key points, actions, and where appropriate, including supporting evidence log files / screenshots.
Provide first line technical support to staff and students through face to face, telephone and service desk support routes. Where the issues are more complex, escalate to other members of the Digital Services department.
Deploy PC’s to computer labs including unboxing, cabling, setup, asset management, software installation and documentation.
Perform regular inspections of open access PC spaces both to address issues identified via remote reporting and to identify any new or unreported problems.
Deliver software updates to PC’s installed across the Uxbridge campus including device ‘rebuilds’ for both desktops and laptops.
Conduct audits of university-provided equipment in a variety of spaces including open access computer labs, the library, office spaces and technical areas.
Create documentation for common support activities either as internal knowledge base articles or as customer guides.
Provide support and training to staff and students across the organisation in relation to IT products and services with full support and guidance from the Digital Customer Services team.
Ensure compliance with relevant policies such as Identity and Access Management and Brunel Acceptable Use by all users and by self when undertaking support activities
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Training Outcome:Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Brunel University of London is a public research university located in the Uxbridge area of London, England. It is named after Isambard Kingdom Brunel, a Victorian engineer and pioneer of the Industrial Revolution.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Passion for IT,Troubleshooting....Read more...
Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
Dealing with alerts and automated system monitoring
Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
Monitor the Service Desk email inbox to respond to support calls logged via email
Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
Escalate incidents when required to 3rd parties, external resources, or others
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's),
Customer Build Logs and Tech Docs
Attend the site and carry out any on-site support work as required
Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication
Training:QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:
IT Support Engineer
Cloud Engineer
Infrastructure Engineer
Cyber Security Analyst
Technical Consultant
Employer Description:As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.
Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.Working Hours :Monday to Friday, 9am - 5:30pmSkills: Problem solving skills,Logical,Team working,Patience and empathy,Friendly and approachable....Read more...
Incident Management Analyst (Entry Level)
Hybrid working – 2 days per week in Harrogate.
Paying £26,000 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who’s eager to develop within a professional and fast-paced environment.
You’ll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
Key Responsibilities:
Handle customer incident escalations and provide timely updates
Monitor VIP and sensitive tickets to prevent SLA breaches
Document incident reports and contribute to process improvements
Conduct quality checks and support team training
Assist in integrating new customers and identifying problem tickets
What We’re Looking For:
Strong communication and customer service skills
Good attention to detail and time management
Able to work under pressure and across teams
Willingness to learn and tackle new technical areas
ITIL 4 Foundation (desirable)
Hybrid working – Offices in Harrogate.
Paying £26,000 + benefits.
Must be eligible to work in the UK.
UK Driving licence needed due to office location. ....Read more...
Provide first-line and second-line technical support for desktop hardware, software, and related IT services
Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support
Support the configuration, installation, maintenance, and imaging of desktop and laptop devices
Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records
Carry out basic system administration activities, including support for user and computer accounts
Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement
Training:Information Communications Technician Level 3.Training Outcome: IT Technician level 3. Employer Description:At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Supplier Level 2 Apprenticeship will be delivered online and through workplace visits by your development coach.
Training Outcome:Short-term Progression:
Parts Advisor/Trade Counter Sales
Warehouse/Stock Controller
Internal Sales Executive
Employer Description:Renault Retail Group is one of the UK's leading Renault dealer networks, proudly owned by Renault and with over 30 years of experience delivering outstanding customer service. As an apprentice, you'll work alongside manufacturer-trained technicians, gain hands-on experience with the latest petrol, hybrid and electric vehicle technology, and receive industry-leading training to build a successful career in the automotive industry.Working Hours :Monday - Friday, times to be confirmed. Will include every other Saturday morning, 8.00am - 12.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Supplier Level 2 Apprenticeship will be delivered online and workplace visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:R H Commercials is an established commercial vehicle business, specialising in the servicing, repair and maintenance of commercial vehicles. The company is committed to providing a high-quality service to its customers while developing the skills and careers of its employees.
This apprenticeship offers an excellent opportunity to gain hands-on experience, learn from experienced technicians and build a long-term career within the commercial vehicle industry.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered online and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:R T Commercials is an established commercial vehicle business, providing vehicle sales, servicing, repairs and maintenance to customers. With a strong focus on quality, reliability and customer service, the company offers an excellent environment for apprentices to develop practical skills and gain valuable industry experience while working alongside experienced professionals.
As an apprentice at R T Commercials, you will have the opportunity to learn, develop and build a rewarding career within the commercial vehicle industry.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
? Act as the first point of contact for IT queries, incidents, and service requests from users.
? Provide technical assistance across office and vessel environments.
? Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
? Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
? Assist with user account administration and access requests using Active Directory.
? Provide remote support using appropriate remote support tools.
? Maintain IT asset information and update technical documentation.
? Monitor equipment performance and assist with maintaining system reliability.
? Support hardware deployments, upgrades, and equipment replacements.
? Escalate more complex infrastructure issues when required.
? Work with external vendors and suppliers where necessary.
? Follow IT policies and Cyber Security procedures.
? Support IT projects as required.
Skills & Experience:
? Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
? Experience supporting desktop and laptop hardware.
? Knowledge of Windows 10 and Windows 11.
? Understanding of Active Directory user administration.
? Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
? Experience supporting printers and peripheral devices.
? Strong troubleshooting an....Read more...
Job Title: Front Office AgentLocation: Rotterdam, NetherlandsSalary: €35,000-37,700 gross per year For our client, a 5* luxury hotel opening soon in Rotterdam, we are looking for Front Office Agents. Key responsibilities:Greet guests with a professional, warm, and service-focused approach.Oversee check-in, check-out, and all front desk operations.Address guest requests, questions, and concerns to ensure a pleasant experience.Administer reservations, room allocations, and guest records.Handle payment processing, invoicing, and daily cashier duties.Collaborate with Housekeeping, Maintenance, and other teams for smooth operations.Keep precise records and uphold brand standards.Assist in establishing procedures and service standards for the hotel launch. Key requirements:Prior experience in Front Office or Guest Services, preferably in 4/5-star properties.Experience with hotel launches is advantageous.Excellent communication and guest service abilities.Fluent English required; Dutch language skills are a strong asset.Maintain a positive outlook, collaborative spirit, and adaptability in fast-paced settings.Dedicated to hospitality excellence and guest satisfaction. What do we offer:Access free, unlimited online courses through a top business school.Gain access to an exclusive staff benefits program with special perks and discounts.Take part in a referral program that rewards successful recommendations with free hotel stays. Job Title: Front Office AgentLocation: Rotterdam, NetherlandsSalary: €35,000-37,700 gross per year If you would like to have more information about the role, please apply or send your cv to luizas@corecruitment.com....Read more...
Your responsibilities will include, but may not be limited to:
Providing polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system
Troubleshooting basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required
Assisting with setting up, configuring and issuing IT equipment for new starters, movers and existing users
Supporting routine user administration tasks, including password resets, account checks and access queries in line with IT procedures
Maintaining accurate documentation, following cyber security and IT policies, and actively taking part in apprenticeship learning and development activities
Training:You will work towards the: Level 3 Information Communications Technician Apprenticeship Standard. Functional Skills if necessary. Training will be delivered through day release to MK College alongside your workplace learning.Training Outcome:Your apprenticeship is just the beginning. At Routeco, we believe Routeco Know-How is built through continuous learning, curiosity and sharing expertise. As an organisation that invests in its people, we provide opportunities for further professional and career development, including technical training, specialist development programmes, and industry-leading learning platforms to help you build your expertise and progress your career.Employer Description:At Routeco, we support leading global technology manufacturers with an extensive team of technical specialists, along with proven tools for growth – all focused on strengthening your bottom line.
At Routeco, we believe work should be more than a paycheck.
It should be a place where you grow, feel valued, and make a difference. We’re committed to your wellbeing, career development, and creating a positive impact on the planet. We're really proud of our engagement rate which is an incredible 87% - as scored by our associates.Working Hours :Full-time Monday - Friday. Working hours 9.00am - 5.30pm (To be confirmed).Skills: Enthusiasm,Curiosity,Communication,Listening,Customer Service,Attention to Detail,Teamwork,Reliable....Read more...
Director of Operations - Elevated Casual Restaurant GroupPortland, OR $100,000 – $125,000 + Incentives + BenefitsWe’re partnered with a locally owned hospitality group in Portland seeking an enthusiastic Director of Operations to oversee their collection of elevated casual restaurant concepts.This is a fantastic opportunity for a hands-on operator who enjoys working closely with restaurant teams, developing leaders, and driving operational excellence. The group has built a strong reputation within the local dining scene and is looking for someone who can help strengthen operations while supporting future growth.This isn't a role spent behind a desk—you'll be regularly in the restaurants, coaching General Managers, improving systems, and ensuring every location consistently delivers an outstanding guest experience.What You'll Be Doing
Coaching, mentoring, and developing General Managers and leadership teamsDriving operational consistency, service standards, and guest satisfactionMonitoring financial performance, labour, food costs, and profitabilityImplementing systems and processes to improve operational efficiencyPartnering with ownership on business strategy and future growth initiativesConducting regular restaurant visits and providing hands-on operational supportEnsuring brand standards, food quality, and hospitality remain best-in-class
What We're Looking For
Multi-unit restaurant operations experienceBackground in elevated casual or upscale full-service restaurant conceptsProven ability to develop managers and build high-performing teamsStrong financial acumen with experience managing P&Ls, labour, and operational KPIsGrowth-minded leader who enjoys improving systems and building strong cultures
....Read more...
Adhere to Alpla's Corporate IT Policies
Use the ServiceNow Helpdesk
Provide First-Line Support for the UK IT Department
Monitor the UK Service DeskTroubleshoot, diagnose and escalate faults
Support Microsoft Windows Client environments
Deploy, install and configure Windows 11 via SCCM
Maintain and update Windows operating systems
Provide hardware support and installation (printers, projectors, etc.)
Monitor Windows Defender Anti-Virus
Training Outcome:
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
Employer Description:We produce innovative packaging systems, bottles, caps and injection-moulded parts for a wide range of industries since 1955. Our long history as a family-run business, our cutting-edge technologies and the knowledge and dedication of our employees set us and our products apart. Our business activities are founded on sustainability and the climate-friendly use of resources. With our more than 30 years of experience in recycling and our own recycling plants, we play our part in ensuring that plastics remain in the materials cycle.Working Hours :Monday-Thursday
7am- 4pm
Friday
7am- 1pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Service Desk Engineer - London 3 month contract £350 - £375 p/d – outside IR35
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc. across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. It's a busy environment where you’ll be given the opportunity to rapidly progress your technical exposure. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. Good understanding of networking would be a bonus. Core responsibilities:
Provide first point of contact technical IT support – both remotely and physically
Support projects as required, such as a current laptop build and deployment project
Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
Maintain Active Directory including management of end-user accounts
Perform basic security administration tasks
Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
Previous experience working in a technical support role
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365, Active Directory
Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
Possess excellent communication skills with the ability to explain technical concepts to non-technical users
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
....Read more...
We’re looking for a confident, efficient individual to support thesmooth running of our busy office. This position is ideal for someonewho enjoys varied tasks, values great communication, and canmanage time and priorities effectively.
Main Roles and Responsibilities:
Front desk reception: answer calls, greet visitors, manageincoming/outgoing deliveries.
Support scheduling of engineers and project planning documentation.
Maintain and update records, certificates, and service logs.
Assist with internal compliance, audits, and general administrativeduties.
Liaise between field staff and management to ensure clarity andefficiency.
Process job/work sheets.
Maintain digital and paper filing systems and support data integrity.
To cover holiday or sickness days as and when required/ necessary.
Training:
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
Training Outcome:Progression in the finance, operations or HR sides of the business ifof interest.Employer Description:Anglia Electrical and Security Ltd has been powering and protectingthe Eastern Region since 2002. As a rapidly growing company withSSAIB and Gate Safe accreditation, we deliver expert design,installation, and maintenance services across the Domestic,Industrial, and Commercial markets throughout Suffolk and Norfolk.Working Hours :Monday - Friday, 09:00 - 15:00.
To cover holiday or sickness days as and when required/ necessary. This would increase your working hours to 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
This role at Apollo Fire Detectors focuses on building foundation technical skills, customer service capability, and professional working practices, while contributing to the effective delivery of IT support services across the business.
The IT Technician Apprentice will be responsible for the following duties:
Provide first‑line IT support to users under supervision
Log, update and manage service requests and incidents using the IT service management system, ensuring accurate notes and escalation where required
Escalate unresolved issues promptly to IT Technicians in line with agreed procedures
Assist with employee on-boarding and off-boarding
Support basic workstation builds and configuration in line with company standards
Assist with routine maintenance tasks such as equipment swaps and desk moves
Maintain accurate records of IT assets, ensuring devices are logged, tracked and updated correctly
Assist with stock checks, equipment labelling and asset audits
Support IT Technicians with tracking loan equipment and replacements
Follow documented IT processes and procedures consistently
Help keep knowledge base articles up to date by identifying gaps or outdated information
Learn how IT services are delivered within a regulated business environment
Training:Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:
Upon successful completion of the apprenticeship, the right candidate will be offered a full-time permanent position
Employer Description:We specialise in the design and manufacture of high-quality fire detection solutions that protect people from fire in over 100 countries around the world.
Based in Havant, Hampshire, on the UK’s south coast, we operate through regional offices in the UK, China, and Germany and support our network of partners and distributors on all five continents. We are proud to be part of Halma, a global FTSE 100 group of life-saving technology companies.
We were awarded the Royal Warrant in 2009 in recognition of our high level of personal service to the Household of HM The Queen. We continually strive to deliver an exceptional customer experience for every individual, company and organisation that we work with.Working Hours :Monday to Thursday 8:30am- 4:45pm; Friday 8:30am- 4:00pmSkills: IT skills,Customer care skills,Team working,A strong interest in IT,Willingness to learn,Willing to take instruction,Good communication skills,Reliable and punctual....Read more...
