Main duties and responsibilities
Service Desk and Technical Assistance:
· First line ‘break-fix’ assistance to school-based users as directed by the site Service Desk queue · Use the service desk software to report, log and correspond to requests · Communicate with school-based staff to inform them of the action and progress of reported problems · Assist school-based staff and students with technical issues* · Provide high levels of customer service
Hardware/Software Support and Fault Diagnosis:
·First-line support for workstation and laptop support. Assessment and resolution of hardware/software issues· First line support for printers. Basic assessment and resolution of hardware issues · First line support for ICT peripheral devices (USB devices, Scanners, tablets, etc)* Assessment of hardware/software issues · First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues · First-line support for wireless access points and hardwired network points. Basic assessment and resolution of issues · Complete troubleshooting tasks on supported infrastructure as directed by the service desk. · Test and change cables as required. (Network, USB, serial, parallel, etc) · Change and diagnose hardware equipment as directed by the service desk
Routine Maintenance and Service Tasks: · Complete software installations on workstations and laptops as directed by the service desk · Complete deployment of images to workstations or laptops as directed by the service desk · Change and replace printer consumables and paper as required · Restore workstation/laptop images as directed by the service desk · Complete Active Directory maintenance tasks as directed by the service desk · Complete backup restores as directed by the service desk · Complete routine hardware/software maintenance tasks as directed by the service desk · Report breakages, vandalism or recurring problems to the service desk · Maintain school asset record systems · Maintain school stock systemsTraining Outcome:Potential full-time role upon successful completion of the apprenticeship.Employer Description:The Aspirations Academies Trust, as a sponsor of primary and secondary age academies in England, is committed to raising students’ aspirations so that all young people reach their fullest potential and achieve the success they desire.Working Hours :Monday to Friday (08:00 - 17:00).Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Reporting to the Support Desk Manager the Support Desk Co-ordinator is responsible for the effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resources.
The Support Desk Co-ordinator is also responsible for maintaining customer awareness and progress of nominated Incidents. The Support Desk Co-ordinator must be highly organised to manage their workload
Tasking of Field Engineers:
Effective Allocation of Fault Calls to Field Engineers within a pre-defined geographic area
Re-adjustment of Field Engineer work to meet both Service Levels and customer commitments
Parts Ordering:
Effective utilisation of Logistics resources to meet cost targets
Maintaining Customer awareness of Incident progress:
Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
Report Writing within the timescales to meet contract objectives
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills and knowledge
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Employer Description:Originally set up in 1933 by Joseph Brand as an electrical contracting and repair business in Margaret Street W1, the company today still operates with the same guiding principle of Customer Service underpinning all its many core activities. With Headquarters still based in Margaret Street, J Brand now directly employs over 120 Staff many located regionally – and offers a nationwide-/-European service. Diversification has also enabled J Brand to flourish, with pioneering work being conducted in the late 1970s, when data communications was in its infancy. With the addition of a dedicated support desk facility, configuration centres in London and the North West of England and continued investment in personnel, J Brand is able to offer customers a total network solution for projects across technologies and vertical market sectors.Working Hours :Monday - Friday, 9.00am - 5.30pm. Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Full UK driving licence,Willingness to learn,Able to work independently,Responsible,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting....Read more...
As an Apprentice IT Engineer, you’ll join our busy Service Desk team as the first point of contact for our customers. You'll help by answering calls, triaging tickets, and resolving incidents and service requests.
You’ll divide your time between supporting our Service Desk at Waterstons and acting as an on-site representative for one of our valued clients, The Mayborn Group.
Exceptional customer service is at the core of this role. We’re seeking someone who is approachable, patient, and empathetic- someone who recognises that behind every ticket, phone call, or face-to-face interaction is a person in need of support.
We’re passionate about helping our apprentices grow and develop within the business.
You’ll spend two days each week on-site at Mayborn’s Balliol Business Park location, with the remaining two days based at Waterstons’ office in Aykley Heads, Durham.Training:You’ll spend two days each week on-site at Mayborn’s Balliol Business Park location, with the remaining two days based at Waterstons’ office in Aykley Heads, Durham.
1 day per week at Newcastle College.Training Outcome:To join one of our many functions:
Service Desk, as part of our 24h team
Infrastructure monitoring, as part of 24h team
Backup assurance
Technical Services
Employer Description:Waterstons is an IT and business consultancy founded in 1994 and headquartered in Durham, UK, with additional offices in London, Glasgow, and Sydney. The company specialises in a wide range of services including business and technology consulting, managed IT services, cyber security, software development, data and analytics, and project management. Known for its people-first culture, Waterstons offers flexible working, unlimited holidays, and a strong focus on learning and development. The firm is a trusted partner across sectors such as education, manufacturing, housing, and healthcare, and is one of only a handful of UK consultancies to hold both CREST accreditation and Certified Cyber Consultancy status from the National Cyber Security Centre. With a growing global team and ambitions to double its turnover by 2025, Waterstons continues to expand while maintaining a strong commitment to client success, innovation, and inclusivity.Working Hours :08:30 till 17:00, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
An exciting opportunity for an IT analyst to join a global renewable energy company. Your role will involve supporting the service desk personnel, taking ownership of escalated support cases, finding resolutions with the support of other IT functions. You will also be responsible for deploying and configuring IT equipment for the user base, providing customer service.
Role Requirements
Microsoft Office 365, Windows OS.
Azure
Active Directory
Networking
ITIL
An exciting opportunity for an IT analyst to join a global renewable energy company. Your role will involve supporting the service desk personnel, taking ownership of escalated support cases, finding resolutions with the support of other IT functions. You will also be responsible for deploying and configuring IT equipment for the user base, providing customer service.
Role Requirements
Microsoft Office 365, Windows OS.
Azure
Active Directory
Networking
ITIL
This is a learning role designed to develop technical knowledge, problem-solving skills, and an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001).
Duties and key responsibilities:
Incident and Request Management:
Act as the first point of contact for staff requiring IT support (with guidance and supervision)
Log, categorise, and prioritise incidents and requests in the service management system
Learn how to diagnose and resolve common IT issues within agreed timescales
Escalate more complex issues to second-line support following established processes
Customer Service:
Provide polite, helpful, and professional support to all users
Keep staff informed of the progress of their requests
Learn to explain technical issues in simple, clear terms for nontechnical users
ISO 27001 Responsibilities:
Follow company information security policies and procedures
Handle data and information responsibly, maintaining confidentiality and security
Report any suspected security risks or incidents to the appropriate team member
ISO 9001 (Quality Management) Responsibilities
Work in line with company quality standards and processes
Ensure accurate logging and documentation of tickets
Suggest improvements to processes as knowledge and confidence grow
Documentation and Knowledge Sharing:
Help maintain up-to-date documentation of incidents and solutions
Contribute to the service desk knowledge base by recording solutions under supervision
Team Collaboration:
Work closely with colleagues to share learning and support team goals
Take part in team meetings and training sessions to develop skills and knowledge
Other Duties:
Carry out other tasks as requested by the Service Desk Supervisor to support the team and organisation
Training Outcome:
Service Desk Analyst role would be the next role after an apprenticeship
Then from this role 2nd Line, Platform Support etc if vacancies were available and the candidate wanted this progression
We also have a development team, etc so there are routes, if available, other than IT within the business
Employer Description:Putting the patient at the heart of everything, we build software that solves your everyday problems, integrates into your workflows, and empowers your business.
Rather than individual products, we have designed an entire healthcare technology ecosystem. This comprehensive suite of interoperable applications covers every aspect of your operation. As a modular system, you get to build it to suit you, and as you scale, so do our systems and your choices.Working Hours :Monday - Friday, 08:30 - 17:00Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Troubleshooting skills,Can do attitude,Willingness to learn,Punctual,Approachable,Keen to learn,Want to ask questions....Read more...
The IT Service Desk Apprentice will be responsible for the following duties:
Report to the Service Desk Lead
Complete all apprenticeship work in line with standards
Attend and complete off the job training and record appropriately
Complete all your learning activities, assignments, and exams
Take part in regular progress reviews with employer and training provider
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Ensure all issues are properly logged in line with company procedures
Prioritise and manage several open issues at one time
Training:Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.Employer Description:We’re a Hampshire based, friendly team that values great customer service and top-notch IT support. We operate like a family, working hard and enjoying what we do. Whether you need consultancy on your project work, additional support for your in-house IT, or our fully managed service, we’re happy to help.Working Hours :Monday to Friday (09.00 - 17.00)
Some flexibility may be required to meet operational needs.Skills: IT skills,Customer care skills,Problem solving skills,Proficiency in English,Excellent communication skills,Cool tempered,Tech savvy....Read more...
Do you have an interest in IT and are eager to learn?
Ever wanted to learn how to provide technical support to others? Well, you are in the right place!
We’re looking for our next IT Service Desk Analyst Apprentice.
You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service.
This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your career in IT.
You’ll grow in confidence and customer service skills and learn how to prioritise your workload.
We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects.
Ready to start your journey in IT? We can’t wait to hear from you!
Key responsibilities
Provide IT support via phone, face-to-face, and electronic communications
Investigate and log incoming issues with accurate detail
Escalate unresolved incidents to appropriate support teams
Assist with software and hardware troubleshooting
Maintain records through our service desk system
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
The succesful apprentice will be expected to attend an online lesson once a month
In addiiton, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Training Outcome:
There is potentially a permanent position available for the succesful apprentice, on completion of their apprenticeship
Employer Description:Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.Working Hours :Monday - Friday, 8:30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that Client Documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with higher-level apprenticeships are also available.Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Help set up and manage user accounts, including password resets and access permissions
Support with setting up two-step login (multi-factor authentication) and keeping accounts secure in Microsoft 365
Provide IT support to staff and clients by phone, email, Microsoft Teams, and the service desk system
Log and track IT issues using ManageEngine Service Desk, escalating problems to senior staff when needed
Install, set up, and update laptops, servers, and software (both in the office and remotely)
Learn how to solve problems using Microsoft 365 tools, remote support, and basic scripting
Gain experience with wired and wireless networks, including taking part in a new server room and network setup
Work with Microsoft 365 cloud services and data centres to support business systems
Training:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Quorum was established to deliver reliable software that would support key processes for companies engaged in the important business of keeping the lights on. That hasn’t changed, nor have the core values that keep us at the forefront of the field.Working Hours :9am-5pm Monday to Friday (Flexible hours available)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is complete.
Further training opportunities with higher-level apprenticeships are also available.Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Respond to customer queries via phone and email (we handle an average of 250+ calls per day)
Accurately log IT-related issues into our help desk ticketing system (full training provided)
Perform general administrative tasks to support the wider team
Provide a professional and efficient service in every client interaction
Training Outcome:
Following successful completion of apprenticeship the idea is to move the individual into a 1st Line helpdesk role. within the company
Employer Description:Founded in 1992 Arc Systems are a fast growing and dynamic company providing IT support services. We specialise in IT Support, Cloud and security services. Based in Basildon, Essex, Arc Systems are a highly motivated organisation operating within a relaxed and friendly environment.Working Hours :7.5 hour shifts between 8.00am - 6.00pm with 1 hour lunch break. Days to be confirmed.Skills: Attention to detail,Organisation skills,Quick learner,Positive & proactive attitude,Reliable and dependable,Strong sense of responsibility,Calm and composed,Ability to work under pressure,Time management skills....Read more...
Working as part of the Street Works Team, you will be:
Providing support in coordinating all works and events affecting the carriageways and footways on all Roads.
Providing support in ensuring the organisation carries out its Network Management Duty under the Traffic Management Act 2004.
Ensuring the Streetworks register is maintained and represents a true and accurate picture of works on the highway in Lewisham.
Playing a key role in achieving aims of continuous improvement in journey times, journey time reliability and customer satisfaction.
Responsibilities
To validate and check all permit applications and notices submitted to Lewisham’s Streetworks Register using Street Manager and Confirm.
To validate and check all geographical information on permit applications.
To check all works against Section 58 and 58A restrictions, where possible resolving conflicts.
To check all works against road designations, special events database and engineering difficulties.
To check all works against parking restrictions and ensure applicant follows appropriate process for any suspensions necessary.
Enter permit applications and notices not submitted by third parties direct to Street Manager.
To proactively assess incoming notice/permit applications and where necessary disseminate information to team members for further investigation/action.
Ensure information on all granted permits is correct before sending.
Ensure information on all permit refusals is correct before sending.
To validate and check all start works and works clear or closed notices.
To validate and check reinstatement information, ensuring data is consistent with permit.
To issue Fixed Penalty Notices, recording and collating information to endure fine is correct.
To issue S50 licences and manage associated administration and deposit refunds.
Manage the administration process to create, where required, collate, check and distribute the performance indicators required for The London Permit Scheme.
Liaise with senior officers throughout the organisation. Maintain good communications with the public, officers of other authorities, government agencies, police, utility companies, London Buses, consultants and contractors.
Attend meetings taking minutes as appropriate.
Resolve issues raised concerning the Streetworks and Permitting part of the Confirm System, raising help desk calls with the supplier or the Lewisham I.T. help desk as required.
Maintain appropriate knowledge of current standards and legislation relative to the work of the service. Assist in ensuring compliance with statutory and legal requirements.
To record and file accurately correspondence and technical documents.
To provide support on specific policy, corporate and service plan areas as assigned,
To carry out other general administration work as may be required.
To undertake any other duties as required within the scope of the post.
Required
A good knowledge of computer systems, ideally of a Streetworks system such as Confirm and the Street Manager System.
Detailed knowledge of the London Permit Scheme.
Detailed knowledge of the current Health and Safety code and Chapter 8 of The Traffic Signs Manual.
Good communication skills.
Analytical and problem solving skills.
Experience of dealing effectively with utility companies and highway maintenance contractors.
Experience of the street works system Street Manager and ideally Confirm.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
You will be responsible for:
Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:The Level 3 IT Technician is delivered by United Apprenticeships.
The apprentice will complete training on the job from Hartshill Academy, including remote CPD sessions (a minimum of 6 hours per week during normal working hours) and two national face-to-face events.Training Outcome:This role will give you a basis for your IT career, whichever career path you end up taking.Employer Description:Hartshill Academy is a secondary school in Nuneaton, Warwickshire, for pupils aged 11-16. We moved into our new building on November 2023 which is set in extensive grounds. The catchment area covers very diverse urban and rural areas.
At Hartshill Academy we have high expectations of ourselves. We practice kindness and gratitude every day. Our HART values of Heart, Ambition, Respect and Tenacity underpin everything we do. We take time to reflect on our HART values and how we can develop each day. We want to ensure we are always challenging ourselves to be even better today than yesterday. We strive to practice perfect in everything we do. We know that our daily practices become our habits, our habits become our character and our character is who we are.
We have an aspirational knowledge rich curriculum for all pupils. Our staff work collaboratively to innovate and plan inspiring learning, enabling our pupils to leave Hartshill Academy with a lifelong love of learning. We ensure there is high challenge and high support for all pupils to ensure they can access and make excellent progress in all lessons. We work hard to ensure all pupils reach their full potential and leave Hartshill Academy with the skills and knowledge to make informed decisions about their next steps. We have an excellent pastoral team who work closely with our families to ensure all pupils are supported so they can arrive to lessons ready to learn and make the most of the opportunities available to them each day.Working Hours :Monday - Friday, between 8.00am to 4.00pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
Assist with hardware repairs and upgrades under the supervision of senior engineers
Prepare and clean IT equipment for deployment or refurbishment
Log and label devices for tracking and inventory purposes
Support imaging and software installation on laptops, desktops, or mobile devices
Organise and maintain tools, parts, and workstations in the workshop
Package and dispatch equipment for delivery or return
Training Outcome:Following successful completion of apprenticeship the idea is to move the individual into a 1st Line help desk role, within the company.Employer Description:Founded in 1992 Arc Systems are a fast growing and dynamic company providing IT support services. We specialise in IT Support, Cloud and security services. Based in Basildon, Essex, Arc Systems are a highly motivated organisation operating within a relaxed and friendly environment.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Quick learner,Positive, proactive attitude,Reliable and dependable,Strong sense of responsibility,Calm when under pressure,Time management skills,Customer service skills....Read more...
We are offering an exciting opportunity for a driven and enthusiastic individual to begin their career in IT as an IT Support Apprentice. This role is designed for someone with a genuine interest in a career in IT and a desire to learn in a hands-on environment. As part of the IT support team, the apprentice will play a key role in helping maintain the smooth operation of our systems and services while receiving structured training and support toward a recognised qualification.
The apprentice will be involved in a wide range of technical tasks, including assisting with the setup and maintenance of hardware such as desktops, laptops, printers, and mobile devices. They will help install and configure software, support users with troubleshooting issues, and contribute to the day-to-day running of the service desk. Over time, they will gain experience in managing user accounts, working with Active Directory, supporting network connectivity, and applying cybersecurity best practices.
This role provides exposure to enterprise-level tools and systems, offering a solid foundation in IT operations. The apprentice will also support onboarding and offboarding processes, help maintain accurate documentation and asset records, and learn how to respond to alerts and incidents using monitoring tools. They will be encouraged to develop their problem-solving skills, communicate effectively with users, and take ownership of tasks under the guidance of experienced technicians.
Duties and key responsibilities:
Provide first-line technical support via phone, email, and in person.
Troubleshoot hardware and software issues logged by end-users.
Log and track support requests using the service desk ticketing system.
Create and support Microsoft 365 user accounts.
Image and provision new desktops, laptops and mobile devices via Microsoft Intune.
Support software deployment, updates, and patching across the network.
Help manage user accounts, permissions, and group policies in Active Directory.
Monitor and respond to alerts from system monitoring tools.
Support the team in maintaining IT documentation and asset records.
Learn and apply IT best practices and security protocols.
Travel to other Cory sites across London required.
Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.
Training Outcome:A full-time position as an IT Support Technician is available on the successful completion of the apprenticeship.Employer Description:Cory is one of the UK’s leading waste management and recycling company. We operate one of the largest energy from waste facilities in the United Kingdom, with a unique river-based infrastructure on the Thames for delivering waste.
The company currently works directly with eight London Boroughs, including Hammersmith and Fulham, Lambeth, Wandsworth, Bexley, Tower Hamlets, the Royal Borough of Kensington and Chelsea, Barking and Dagenham, and the City of London.
Cory is currently investing more than £900 million in its operations and river infrastructure over the coming years. This includes the planned Riverside 2 energy from waste facility next to the company's existing energy from waste facility in Belvedere and a new Transfer Station in Barking, which will be the largest in the UK.Working Hours :Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.Skills: Communication skills,Problem solving skills,Genuine interest in IT,Windows operating systems,Word, Excel, Outlook,Customer service skills,Extremely punctual & reliable,Proactive and responsive,Willingness to learn....Read more...
Reception Duties :
PRODUCT AND SERVICE QUALITY
To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
To handle reservation duties in line with the correct Standard Operating Procedure
To assist the Night Team as and when required
To assist Team leader during the shift as required ensuring smooth running of the Front Desk
Follow up with guests that the service provided was to their satisfaction
To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
SWITCHBOARD
To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
To answer all phone calls within 3 rings to provide efficient and high quality telephone service
To maintain polite, friendly and courteous telephone manners at all times
MISCELLANEOUS
To carry out duties as laid down in the Front Office SOP manual
To have a comprehensive knowledge of the Front Office computer system (Opera)
To up sell hotel facilities to guests, and advise of services in the local area
To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
To ensure cleanliness and tidiness of the front desk at all times
To be aware of house status and room availability at all times
To monitor faxes, post and manually written messages to the correct standards
Adminstrations Duties :
Assistance in the coordination of weddings and Christmas events
Responding to enquiries, correspondence, collecting and collating pre orders and preparing function sheets for issue to all department
Training:Monthly College attendance
One day per month Nottingham City Hub
Training Outcome:Full time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills.Employer Description:Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller.
The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.Working Hours :8 hour shifts with ½ unpaid lunch break. 37.5 hours per week.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Manage, set up, and troubleshoot servers, PCs, Macs, laptops, mobile devices, and printers.
Provide on-site and remote IT support across different school locations.
Travel between sites.
Training:
Advanced - Level 3 (A level)
18 Months
CompTIA A+
AZ - 900
Remote learning
Training Outcome:
Permanant role after the apprenticeship
Employer Description:Interm IT is an Exclusively Educational IT Support Company. We take
pride in the support that we offer to all of our schools.
Interm IT has been supporting schools for over 25 years; our managed service helps
schools who want reliable technology to support their educational environment by
providing dedicated consultants as an extended member of their team, backed up by
our in-house support desk and the use of cloud-based monitoring tools. Interm IT
supports schools of all levels from Nursery to the sixth form in the south-east of
England.
As a company that is continuing to grow, we are looking to expand our well respected IT
consultant team.Working Hours :Monday to Friday. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Analyse incoming material to the site for compliance against agreed waste specifications
To collect wastes from customer production sites and ensure the safe transportation of wastes to the on-site Waste Storage Area
Be proficient with road transport and special waste regulations and all company procedures
Help to ensure the site and plant operates in a safe and compliant manner
Monitor and assign works as logged onto the AWE Waste Service Desk/Planning system
Be proficient with road transport and special waste regulations and all company procedures
Training:
Off-the-job training, method
End point assessment
Training Outcome:
A full-time position may be offered to the right candidate upon successful completion of the apprenticeship
Employer Description:Veolia is tackling the climate crisis through a comprehensive range of waste, water and energy management services that help build a circular economy and protect the environment for generations to come. We're innovators committed to carbon reduction through energy-efficient solutions, preserving natural resources, protecting biodiversity, combating climate change and raising environmental awareness.Working Hours :Monday - Friday between 8.30am to 5:00pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Initiative....Read more...
DIRECTOR OF ROOMS – LUXURY 5* RESORT ISLAND PROPERTY, KSA!We are looking for a Director of Rooms for this absolutely beautiful property in a very beautiful but remote part of Saudi! We are looking for an individual who has a huge passion for the highest levels of service to head up this division.The Director of Rooms / Guest Experience Director forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel. Directs and controls the activities of the Front Desk, Reservations, Concierge, Housekeeping, SPA & Fitness, Security, Engineering and Guest Services. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue to enhance the Hotel occupancy levels and rates.We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.Experience, skills & attributes required:
Experience in a similar position at International Luxury 5* Luxury ResortIsland Resort experience or experience having worked in more remote locations beneficialStrong Housekeeping experience/knowledgeGreat leadership & communication skillsInternational luxury experience in leading hotelsGreat team playerGood business acumen
Salary package: Negotiable for right person plus full expat benefits including accommodation etc.Get in touch: michelle@corecruitment.com....Read more...
Provide first-line technical support and advice to staff and students, including logging and resolving service desk calls.
Monitor and manage network performance, escalating issues as necessary to ensure service continuity.
Manage device bookings, such as Chromebooks, and assist with the allocation of IT resources.
Report and coordinate incidents requiring third-party support, following agreed escalation procedures.
Ensure IT support requests are handled efficiently, monitoring queues to meet service level agreements (SLAs).
Assist with IT asset changes, ad hoc projects, and additional tasks as requested by the Network Manager.
Maintain a clean and organized workspace and participate in apprenticeship-related training and assessments.
Training:Full training and support will be provided by your workplace mentor and from the Baltic team.Training Outcome:Possible progression upon completion of the apprenticeship.Employer Description:Baltic Apprenticeships is working with The Good Shepherd Trust to help them recruit their next IT Apprentice. The Good Shepherd Trust is a multi-academy trust supporting 23 schools across Surrey and Hampshire, including both primary and secondary schools. The trust is committed to fostering collaboration between schools, sharing common values and goals, and providing strong support networks for staff and students.
The IT Apprentice will provide first-line technical support, manage IT resources such as Chromebooks, monitor network performance, log and escalate incidents, and assist with IT projects. This role offers an excellent opportunity to gain hands-on experience, develop technical skills, and benefit from the trust’s professional development programs to support future career growth.
In this role, you’ll work towards your Information Communication Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.Working Hours :Monday to Friday, 8:00am - 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working....Read more...
JOB DESCRIPTION
Key Responsibilities
Lead and mentor a team of customer service representatives, setting clear performance goals and providing regular feedback. Manage daily customer service operations, including order processing, inquiries, and issue resolution. Handle escalated customer complaints and complex problems with a focus on quick and effective solutions. Collaborate with other departments, including sales, operations, logistics, and quality control to ensure a seamless customer experience. Take ownership of customers' issues and follow problems through to resolution. Create effective customer service procedures, policies, protocols, and standards. Develop and maintain customer satisfaction goals and coordinate with the team to make sure those goals are being met. Track key performance metrics and report on team performance to senior management.
Qualifications
Proven experience and leadership skills in a customer service, sales or supply chain role within the specialty chemicals/ingredients industry. Strong communication, interpersonal, and math skills. Excellent problem-solving and decision-making abilities. Proficiency in ERP software and order management systems. Strong working knowledge of International Commercial Terms and other freight/logistics terminology Proficient with multitasking and working across multiple departments in multiple locations. A passion for delivering high-quality customer experience.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Prolonged periods of sitting at a desk and working on a computer. Must be able and willing to perform other duties or tasks as needed.
Pay:
$80,000.00+ DOE per year
Benefits:
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to medical, dental, vision, Employer paid life insurance, STD/LTD, vacation/sick days/parental leave, 401(k), employee stock purchase plan, and pension Mantrose Haeuser co., Inc./Profile Food Ingredients is an Equal Opportunity Employer and is willing to provide reasonable accommodation to qualified individuals with disabilities, unless doing so would cause undue hardship.Apply for this ad Online!....Read more...
Reactive Helpdesk Coordinator - City of London - Permanent position - £34,000 per annum City of London | Facilities & Property Services | Agency Appointment Are you a proactive problem-solver with a passion for delivering exceptional service? Our client, a leading facilities services provider, is seeking a Reactive Helpdesk Coordinator to join their busy team in the City of London. The Role As a Reactive Helpdesk Coordinator, you’ll be the first point of contact for incoming maintenance requests and reactive works across a diverse property portfolio. You’ll ensure issues are logged, prioritised, and allocated efficiently, while keeping stakeholders updated and delivering excellent customer service at every step. Key Responsibilities:Respond to incoming calls and emails, logging jobs accurately on the CAFM systemCoordinate reactive maintenance works with engineers, contractors, and site teamsMonitor job progress, ensuring SLAs and KPIs are consistently metEscalate urgent issues promptly and communicate effectively with clients and suppliersProduce reports and update records to support smooth day-to-day operationsAbout YouPrevious experience in a helpdesk, service desk, or facilities coordination roleStrong organisational skills and the ability to manage multiple prioritiesExcellent communication and customer service skillsKnowledge of CAFM systems and facilities processes is desirableA proactive, solutions-focused approach to problem-solvingWhat’s on OfferCompetitive salary of £34,000 per annumOpportunity to work in a fast-paced environment within a reputable agency placementCity of London location with excellent transport linksA supportive team culture with room to grow your skillsInterested?Apply online today or send your CV directly to Abbie at CBW Staffing Solutions to be considered for this exciting opportunity to join a professional and dynamic team in the heart of London.....Read more...
The post holder will be required to assist in the provision of an efficient administration service. Full apprenticeship and role training will be provided for this exciting new position in this fast-moving practice.
Duties of the post:
Administration:
Opening and scanning of post
Coding of post and distribution to GPs
Answering patient telephone queries
Assisting with the recall of patients on the chronic disease register
Completing insurance/blue badge/DVLA paperwork from solicitors/council
Covering for other Administrators/Secretaries when absent
Attending patient group meetings and taking minutes
Results desk:
Taking calls from patients regarding test results, conveying information clearly and in a sympathetic manner
Prescriptions:
Handling repeat prescription requests when the prescription clerk is absent, ensuring they are processed in a timely manner, tasking GPs with queries and liaising with pharmacies
Reception / appointments desk:
Working on reception and handling all patient enquiries as the first line of contact
Logging patient arrivals, booking appointments and utilising the full range of services provided with the electronic appointments system (training will be provided)
Dealing with patients face to face in a professional manner
Scanning of patients records
Handling the booking of patient reviews for various disease categories
Additional duties:
The post holder will be expected to undertake any other reasonable additional duties to support either the reception or administration function
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the managers which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.Training:As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:
Prospects for progression to a permanent position for the right candidate upon completion
Employer Description:Welcome to Northgate Surgery.
With patient needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues, along with links to other relevant medical organisations.
The phone lines open at 08.00 until 18:00 (except when closed for training) Monday to Friday, after which calls are diverted automatically to the Local NHS Out-of-Hours service.
The surgery is also closed on Wednesday afternoons once a month from 12:00 for staff training. Please see the notice displayed on the main door and in the reception area.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Flexible,Caring,Self Motivated....Read more...
Your role will include tasks such as the following:
Meeting and greeting clients in a friendly and helpful manner
Assisting qualified Hairdressers with shampooing, providing treatments, blow-drying etc.
Working on the reception desk and booking client appointments
Keeping the salon clean and tidy
Offering clients refreshments
Other basic training as skills develop
Any other suitable tasks as and when required
Training:Training with Milton Keynes College. Ongoing training, support and development with the employer.Training Outcome:A role within the company may be on offer upon successful completion of the Apprenticeship.Employer Description:Founded in 1991, Hairlines has established itself as one of the best salons in the area! We have a great team of stylists, designers, and directors who constantly strive to create the perfect salon experience for our customers. Our team can advise on the types of products we believe are most suitable for your hair so that you can achieve your desired style! We can also explain how to care for and maintain your hair when you are not with us, to help it look and feel fresh and healthy!Working Hours :TBC, 4 days in the salon 1 day in college: Opening hours Monday - Tuesday: 9am - 5pm, Wednesday - Thursday: 9am - 6pm, Friday: 9am - 7pm and Saturday: 8.30am - 5pm.Skills: Communication,Customer Service,Reliability,Team work....Read more...
