Working alongside the Customer Support Manager, you will support the day-to-day running of the service desk and administrative functions across the business. This is a varied role offering exposure to customer support, technical documentation and operational processes.
Service Desk Responsibilities
Monitor multiple service desks including TfGM, Rotala, MCV, Mellor and Yutong
Provide updates to customers on job progress and status
Escalate urgent issues to the Installation Manager, and close service tickets once work has been completed
Installation administration
Prepare job sheets for engineers
Send completed installation documentation to customers
Log completed installations on internal systems
Maintain accurate records of installation activity
Engineer Support
Maintain the engineer documentation folders
Prepare installation packs for upcoming jobs
Technical & documentation
Maintain vehicle installation records
Organise and manage database versions
Record parts used during installations
Track stock used by engineers
Log faulty equipment returns (RMA process)
General Administration
Monitor shared email inboxes (support@ / installations@)
Respond to basic customer enquiries professionally
Organise shared folders and internal documents
This role will provide hands-on experience across multiple departments, giving a broad understanding of business operations within a technical environment.Training:Training to be Provided
You will complete the Business Administration Level 3 Apprenticeship.
Training will include:
Structured off-the-job training with Rochdale Training
Service desk and operations management
Customer service and communication skills
Business systems and administration processes
Technical documentation and record keeping
Functional Skills in maths and English (if required)
End Point Assessment
Training Outcome:
Progression into a permanent service desk or operations role
Development into technical administration or coordination roles
Increased responsibility within customer support or installations
Full-time employment?Yes – potential for a permanent role following successful completion.
Progression Opportunities Identified?Yes – Service desk, operations and technical support pathways.Employer Description:McKenna Brothers is a specialist provider of vehicle technology and installation services, working with major transport operators and manufacturers across the UK. The business supports fleets with advanced systems, installations and ongoing service support.
This is an exciting opportunity to join a growing company in a newly created role, working closely with the Customer Support Manager and gaining exposure across service desk operations, installations and technical administration.
The role offers a strong foundation in business administration, customer service and technical operations, with real responsibility from the outset and the opportunity to develop valuable industry knowledge.Working Hours :Monday – Thursday
9:00am – 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills....Read more...
With training and support, you will:
Act as a first point of contact for IT support requests via phone, email, and ticketing systems
Log, update, and manage support tickets accurately
Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity
Escalate more complex issues to senior engineers in line with service levels
Communicate clearly with clients, keeping them informed throughout the resolution process
Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment
Support basic user administration tasks such as password resets and access requests
Support project work and assist with project delivery as needed
Follow IT security, data protection, and best practice processes
Actively engage in apprenticeship training and continuous professional development
Training:May involve going to site occasionally, all expenses would be paid.
ITVET House 93 Bishops Stortford, HertfordshireCM23 3GWTraining Outcome:IT Service Desk Technician progressing into a Service Desk Engineer.Employer Description:ITVET are committed to breaking the boundaries in IT Managed Services. Our passionate, expert team are dedicated to driving our clients forward through innovation and perseverance. We’re proud to be a company that’s different, a close-knit community where everyone contributes, has a voice, and is treated equally.Working Hours :Monday to Friday 9am - 5.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative....Read more...
Service Desk Engineer – Preston Brook
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
Prioritise and manage workflow through the ITSM system (ServiceNow)
Conduct on-site technical investigations and escalate issues to ensure timely resolution
Collaborate with IT team members and support 1st and 2nd line IT teams
Install, update, maintain, and support various software packages and hardware
Perform Active Directory administration and deploy software via Endpoint Manager
Support SIP/VOIP telephony and video conference systems
Configure and support iOS/Android mobile devices and 4G/5G dongles
Assist with IT projects and maintain technical documentation
Qualifications and Skills:
Microsoft certifications (desired)
Experience with ITSM systems
Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
Understanding of anti-virus products, web gateway filtering, and networking concepts
Strong communication, problem-solving, and customer service skills
Ability to work under pressure and prioritize tasks effectively
Please note; you must have a UK driver’s license/own vehicle for this position.....Read more...
You'll learn how to:
Provide 1st Line IT support to our clients
Monitor and maintain network and server infrastructure
Handle calls, service tickets, and email requests through the Service Desk
Respond quickly to system failures and technical issues
Create and maintain process documentation
Troubleshoot faults and ensure timely resolution
Build and maintain strong client relationships
Training Outcome:
The successful candidate may be offered a full-time position after completing the apprenticeship
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints, and queries.
Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages.
Your duties will include:
Diagnosing & resolving software, hardware and networking incidents
Learning how to use a range of IT support tools
Recording, updating and documenting requests using the IT Service Desk system
Installing and configuring new IT equipment
Providing excellent customer service when speaking to internal and external customers
Training:You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 3 Specialist qualification, with 20% time out of the workplace for study, training and assessments.
Your training will be a via a blended learning approach, with face to face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the workplace providing you with all you require to be successful.
You will be given one day a week to complete your training.
The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes:
Knowing your customers
Providing a positive customer experience
Meeting regulations and legislation
Systems and resources
Working with your customers/customer insights
Dealing with customer conflict and challenge
Training Outcome:
We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation
This apprenticeship is a great opportunity to gain a range of IT /Customer Service skills and gain experience of working for a large, and busy, IT service
Employer Description:Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career.
Our IT Services Team provides IT solutions and support to over 4000 internal customers. We work to targets with our customers and you will be a member of the IT Service Desk team where you will learn on job and work to successfully resolve customer IT issues.
The work is fast paced, reactive and sometimes challenging.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Director of Operations - Multi-Concept Hospitality Group Washington, DC Up to $140,000 Base + Bonus & BenefitsThis is a great opportunity to join a growing hospitality group with a mix of casual and elevated casual concepts. With ~7 units and expansion on the horizon, they’re looking for a hands-on Director of Operations to get into the venues, tighten operations, and help elevate performance across the board.This is not a Monday–Friday, desk-based role - you’ll be in the restaurants, working side-by-side with teams, identifying gaps, and driving real change.What You’ll Be Doing
Being on-site regularly, coaching teams and improving execution in real timeStrengthening SOPs, systems, and operational consistencyLeading and developing General Managers and leadership teamsDriving P&L performance, labor control, and cost efficienciesIdentifying gaps and implementing practical, on-the-ground solutionsSupporting new openings and growth initiativesPartnering with ownership on vision, strategy, and scaling the business
What We’re Looking For
Proven experience in a multi-unit leadership role (Director, Area Manager, or strong multi-unit GM)Background in full-service casual restaurantsVery hands-on operator - comfortable being in venues, not behind a deskStrong track record of improving operations and building systemsExperience with growth environmentsSolid financial acumen across P&L, labor, and cost controlStrong people leader who can coach, develop, and hold teams accountable
Confidential search. Applicants must have full legal authorization to work in the U.S.....Read more...
Director of Front Office – Luxury Bermuda ResortStep into paradise! Our luxury Bermuda resort is seeking a hands-on, guest-focused Director of Front Office to lead front desk, guest services, and reservations. If you thrive on delivering flawless service and inspiring a team, this is your chance. Why Join:
$65,000–$70,000 USD + ~$10,000 gratuities/service charge & annual bonusHousing allowance, temporary housing on arrival, flights & relocation supportHealth insurance, generous vacation & PTO
What You’ll Do:
Lead and coach the front office team to deliver exceptional serviceOversee daily operations, guest arrivals, and departuresWork closely with other departments to ensure seamless guest experiences
You Have:
Luxury/resort hospitality experienceOpera Cloud knowledgeIsland experience preferredUS, Canadian, or UK visa
Bring your energy, leadership, and guest-first approach—let’s make every stay unforgettable!....Read more...
Service Desk & First Line Support
Manage first-line support issues through the company service desk platform
Ensure all support requests are addressed in a timely and professional manner
Maintain a friendly and approachable demeanour when interacting with users to resolve technical queries
Act as the technical face of the company for visitors, managing guest Wi-Fi and temporary connectivity
Identity, Access & Security Governance
Learn to lead day-to-day Active Directory (AD) administration, including user creation and access management
Support the administration of the VPN platform to ensure secure, reliable remote access for the offsite workforce
Assist in maintaining Shared Mailbox provisioning with precision to ensure operational flow and security
Support internal and external audits and information security audits. This includes keeping relevant audit documentation and evidence up to date
Endpoint Management & Modern Workplace
Learn to use ManageEngine Endpoint Central to automate site-wide PC patching and software deployment.
Support vulnerability management activities to protect the business from external threats
Lead the build, configuration, and rollout of new PC hardware and Microsoft 365 services to high company standards
Asset Control & Peripheral Systems
Maintain a rigorous hardware and software asset register through manual audits and automated tools
Support the management of the site printing environment using PaperCut, including print queue management
Manage digital signage screens across the site, ensuring hardware functionality and content schedules are maintained
Technical Documentation & Improvement
Update legacy documentation and create high-quality knowledgebase articles within OneNote to standardise procedures
Participate in Kaizen and continuous improvement activities to improve department efficiency
Oversee legacy user administration systems
Training:
1 day a week at the college (term time)
College assessor
work place mentor
Training Outcome:After completion of apprenticeship progression within the company is available to other roles such as network engineer, infrastructure specialist and many more. Employer Description:DENSO is a global company focused on advanced mobility that contributes to greater well-being and positively changes how the world moves. As a global Fortune 500 company, we have a broad product portfolio and widespread global impact.Working Hours :Monday - Thursday : 08:30am - 5pm
Friday : 08:30am - 3:30pm
Further down the apprenticeship hours may change for out of hours times, but this will be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills....Read more...
Ensuring that inventory levels are constantly reviewed and monitored including depot stock (Garforth and Spitalfields), Engineers van stocks and impressed stocks, ensuring that minimum stock levels are maintained
Taking verbal and written parts requests from the Service Desk team, workshop and Field Service Engineers and to purchase components as necessary to support the maintenance and repair of the fleet within limits agreed
Training Outcome:The business tends to keep apprentices on after the apprenticeship where feasible, depending on the business situation at the time of the apprenticeship end date, and the overall performance of the apprentice during their apprenticeship.Employer Description:Dawsongroup material handling is a national provider of commercial vehicle rental and contract hire solutions, offering a challenging and empowering place to work. Whether you have experience in the industry or not, joining the material handling team is a great step for any career. Dawsongroup material handling provide forklift trucks and warehouse equipment solutions to suit any budget or need. Customers we supply include manufacturing, logistics, distribution, food production and agricultural businesses nationwide.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
You will learn how to:
Serving customers on the front desk
Managing paperwork
Scanning and filing away documents
Sending relevant documents off
Contacting suppliers
Managing designated corporate customer accounts to ensure high levels of customer service provided and maintained
Handling enquiries by email or telephone and assisting customers when required. Building effective relationships with customers and colleagues to ensure a high level of customer service is given
Effective and efficient use of the ProHire system
Access to spreadsheets and basic reporting
Opportunity to move and manage data
Opportunity to cleanse data from the CRM/system
Updating ProHire with information and dates
Develop an understanding of relevant vehicle legislation
Training:
Data Technician Level 3
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Initiative....Read more...
Assist with the installation and configuration of computer operating systems, applications, and hardware
Provide first-line technical support via phone, email, and ticketing systems
Perform basic troubleshooting for hardware, software, and network issues under supervision
Maintain accurate records of IT assets, deployments, and service requests
Support the Service Desk team in resolving incidents and escalating complex issues when necessary
Keep up to date with industry developments and actively participate in training sessions
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete an Information Communication Technicans Level 3 Apprenticeship. Training Outcome:For the right candidate, after the apprenticeship there will be opportunity to develop within this business.Employer Description:Eclipse IT Support is an experienced IT services provider that has been providing businesses and individuals in the surrounding areas with top-notch service for over 6 years. Our team has over 15 years of combined experience in the IT field and has successfully served over 30 clients.We provide our clients with a wide range of services that are tailored to their individual needs, from network security to data recovery. Our team of professionals is passionate about providing the best IT support possible and is dedicated to exceeding our client's expectations.Working Hours :Monday - Friday 9 am to 5 pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
JOB DESCRIPTION
Principal Duties and Responsibilities
The responsibilities include the following (other duties may be assigned):
Lead, coach, and develop customer service team members by setting clear performance expectations, establishing goals, conducting performance evaluations, and providing ongoing feedback to drive engagement and productivity.
Foster a positive, collaborative, and accountable team environment that encourages continuous improvement and professional growth.
Ensure team members are effectively trained in customer service best practices, product knowledge, company policies, and internal systems through the development and maintenance of SOPs and training materials.
Act as the primary escalation point for complex customer inquiries and complaints, ensuring timely, professional, and satisfactory resolution.
Analyze customer feedback, service metrics, and operational data to identify trends and implement process improvements that enhance efficiency and customer satisfaction.
Support the organization's transition from a traditional customer service model to a proactive, end-to-end customer experience approach.
Perform system and regression testing related to customer service processes and workflows to ensure system accuracy and functionality.
Coordinate and submit help desk tickets for system or equipment issues impacting team performance and follow through to resolution.
Monitor Microsoft Dynamics 365 (D365) data and system queries to identify errors and implement corrective actions, ensuring order-to-invoice accuracy and operational efficiency.
Collaborate cross-functionally with Sales, Accounts Receivable, Operations, and Distribution teams to ensure a seamless and consistent customer experience.
Qualifications
Experience and Education Required
Minimum of 3-5 years of experience in customer service or customer support roles
At least 2 years of experience in a lead or supervisory role.
Demonstrated experience handling escalated customer issues and resolving complex service challenges.
Experience working with CRM or ERP systems and customer service platforms.
Education and Experience Preferred
Bachelor's degree in Business Administration, Operations Management, or a related field.
5+ years of direct supervisory experience in a customer service or customer experience environment.
Experience in a manufacturing or distribution environment.
Experience with Microsoft Dynamics 365 (D365) or similar ERP systems.
Prior experience leading process improvement initiatives or participating in continuous improvement programs.
Specific Knowledge, Skills, and Abilities Required
Strong understanding of customer service principles, customer experience strategies, and service recovery techniques.
Ability to lead, motivate, and develop a team in a fast-paced environment.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office (Excel, Word, Outlook) and reporting/analytics tools.
Ability to analyze data, identify trends, and translate insights into actionable improvements.
Ability to collaborate effectively with cross-functional teams, including Sales, Operations, Finance, and Distribution.
Adaptability and willingness to embrace change and support system/process enhancements.
Reasoning Ability
Ability to define problems, collect and interpret data, establish facts, and draw valid conclusions.
Ability to manage complex customer situations by evaluating multiple variables and determining the most appropriate course of action.
Capable of balancing customer needs with business objectives to make sound, timely decisions.
Ability to develop and implement practical solutions to improve processes, efficiency, and customer satisfaction.
Strong critical thinking skills with the ability to anticipate issues and proactively address them.
Certificates, Licenses, and Registrations
None Required
Physical Demands
The physical demands described here are representative of those required to successfully perform the role's essential functions. Reasonable accommodations will be made for individuals with disabilities.
Prolonged periods of sitting at a desk and working on a computer.
Walking through office and manufacturing environments, using appropriate personal protective equipment.
Ability to climb stairs, bend, stoop, and lift or move up to 50 pounds.
Standing, reaching, talking, seeing, hearing, and writing as part of day-to-day activities.
Work Environment
The work environment is representative of those an employee would encounter in a normal office environment position with some exposure in the manufacturing and distribution center environments. This position could travel up to 10% of the year, depending upon business needs.
Key Performance Indicators (KPIs)
Timeliness and effectiveness of issue resolution, including escalation turnaround time.
Volume and trend of customer complaints and successful resolution rates.
Team productivity and service level adherence.
Employee engagement and retention within the customer service team.
Adoption and effectiveness of process improvements and system enhancements.
Data accuracy and quality within CRM/ERP systems. Cross-functional stakeholder satisfaction with customer service support.Apply for this ad Online!....Read more...
Answering and making outgoing calls on the telephone to customers, suppliers and staff
Allocating weekly work engineers
Processing incoming sheets/preparing quotes/ordering parts
Updating customer records
Booking call outs
Use safe- invoicing/payment receipts
Updating and taking ownership of our social media account to promote our services and what we are offering
Updating data bases (client)
Sales support- quotes/telephone follow up
Processing sales/warrant/service contracts
Hire desk-taking customer details/producing hire document
Scheduling hire deliveries and off hires
Updating fleet schedule (keeping track of fleet machines)
Training:
They will recieve a full qualifition in Level 3 Business Admin
All training will be done within the workplace
Training Outcome:
Full-time employment after completing apprenticeship
Employer Description:NWCE has been around since 2010 and covers the whole of the Northwest region. Our aim is to be the best local leaning equipment company in the Northwest. We try to do this by being great at customer service and offering machines to solve any type of cleaning problems.
NWCE offer new and used cleaning equipment for sale or hire to offer machine at any budget.Working Hours :Monday- Friday
8am- 4pm
30 minutes lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Answering and making outgoing calls on the telephone to customers, suppliers and staff
Allocating weekly work engineers
Processing incoming sheets/preparing quotes/ordering parts
Updating customer records
Booking call outs
Use safe- invoicing/payment receipts
Updating and taking ownership of our social media account to promote our services and what we are offering
Updating data bases (client)
Sales support- quotes/telephone follow up
Processing sales/warrant/service contracts
Hire desk-taking customer details/producing hire document
Scheduling hire deliveries and off hires
Updating fleet schedule (keeping track of fleet machines)
Training:
They will recieve a full qualifition in Level 3 Business Admin
All training will be done within the workplace
Training Outcome:
Full-time employment after completing apprenticeship
Employer Description:NWCE has been around since 2010 and covers the whole of the Northwest region. Our aim is to be the best local leaning equipment company in the Northwest. We try to do this by being great at customer service and offering machines to solve any type of cleaning problems.
NWCE offer new and used cleaning equipment for sale or hire to offer machine at any budget.Working Hours :Monday - Friday, 8.00am - 4.00pm
30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Junior Technical Support Engineer (Hybrid working)
An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.
You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.
Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required.
Role Responsibilities (condensed):
Offer a high level of technical IT support to a variety of clients at second-line level
Ensure incidents are resolved in line with SLAs
Escalate any unresolved issues
Ensure internal documentation is developed and maintained
Learning and development; staying up-to-date and expanding your technical knowledge
Required experience, skills and knowledge
Excellent customer service skills
Keen interest in IT and Technology
Degree in an IT field is desirable
Full UK Driving License
Remuneration:
Salary of up to £27.5k-£30k PA + 20% shift bonus uplift. Taking total package to circa £33k - £36K.
Excellent employment benefits package and supported learning, development and career progression.
Free parking onsite.
Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
....Read more...
Answering phone calls/manning the reception desk
Completing admin work such as prescriptions
Dealing with patient's queries/booking appointments
Training:Customer Service Practitioner Level 2.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.Training Outcome:Potentially a part-time job for the apprentice, must want to learn, be part of a team and get involved in a busy GP practice.
Dependant on needs of the business.Employer Description:GP Surgery – 14,700 registered patients Training practice forTrainee GPs, foundation year doctors and medical students, Level 4Clinical Research PracticeWorking Hours :Monday - OFF
Tuesday - 12:30 - 18:45
Wednesday - 07:45 - 13:30
Thursday - 13:00 - 18:00
Friday - 08:00 - 17:00 with 1-hour lunchSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
As a First Line IT Engineer you will:
Provide fist line IT support
Monitor Network & Server infrastructure
Taking phone calls on the service desk, handling service portal tickets and emails
Providing remote and on – site IT support where required
Responding to system failures in a timely manner
Creating and maintaining procedures for new and existing processes
Troubleshooting customer technical faults and driving fault resolution
Being able to look for solutions when hitting obstacles before escalating
Maintaining good customer relations by providing excellent customer service
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification.
Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:A few examples are:
Level 2 Engineer
Projects Team
Infrastructure Team Site Engineer
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. We’re looking for an IT Support Apprentice who is passionate about technology, eager to learn, and ready to kickstart a rewarding career in IT.Working Hours :Monday - Friday, 9.00am - 6.00pm, with 1-hour unpaid lunch break.Skills: Communication skills,Attention to detail,Operates well unsupervised,Takes ownership willingly,Remain calm under pressure,Is proactively innovative,Is logical in approach,Customer service skills,Genuine passion for IT,Punctuality,Time management....Read more...
Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets
Maintain a high degree of customer Service for all support queries and adhere to all service management processes
To ensure that all requests for support are logged in the Service
Desk ticket logging system. Promoting all self-service methods to customers
Ensure that customers are kept up to date during the lifecycle of a ticket or a project task
Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.Employer Description:At bpha, we are proud to be a leading housing association, providing high-quality, affordable homes and building connected communities across the Oxford to Cambridge arc. With over 20,000 homes and a strong commitment to putting people at the heart of everything we do, we play a vital role in supporting local communities and improving lives.Working Hours :Monday to Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Analytical skills....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Supplier Level 2 Apprenticeship will be delivered online and workplace visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor/Trade Counter Sales
Warehouse/Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday - Friday, plus and include every other Saturday morning 8.00am - 12.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday to Friday between 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Coordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:
Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Coordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:The Trade Supplier Level 2 Apprenticeship will be delivered online and workplace visits from your development coach.
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday to Friday 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:The Trade Supplier Level 2 Apprenticeship will be delivered online and through workplace visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday to Friday, between 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday to Friday. 40 hours a week. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:
Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday - Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
