Service Desk Engineer – 1st /2nd Line Support – Healthcare Technology – Solothurn / Hybrid
(Key skills: Service Desk Leadership, IT Support Management, Incident & Request Fulfilment, ITSM, SLA Management, Team Coaching, Process Improvement, Stakeholder Engagement, Healthcare Applications, Windows & Mac Support, Active Directory, Network Troubleshooting)
Are you a proactive IT support leader with a passion for ensuring seamless day-to-day service delivery? Do you thrive on coaching teams, improving processes and delivering exceptional support in fast-paced environments? If so, this could be a rewarding opportunity to drive service excellence within a healthcare technology organisation.
Our client, a forward-thinking healthcare technology provider supporting clinical, operational and patient-facing systems across multiple care settings, is seeking a Service Desk Engineer to lead its IT support function. Based in Solothurn with hybrid working, you will be responsible for ensuring high performance, responsiveness and client satisfaction across the service desk and infrastructure support teams.
In this role, you will manage the service desk’s daily operations — ensuring timely resolution of incidents and service requests while meeting SLAs and quality standards. You will provide leadership, coaching and development to first- and second-line support staff, driving continuous improvement in how support is delivered. You’ll also act as a point of escalation for complex technical issues, ensuring they are addressed efficiently and effectively.
You will work closely with internal stakeholders, healthcare professionals, technical teams and vendors to understand needs, prioritise issues and implement solutions that enhance system availability and user experience. Your remit will include analysing service metrics, identifying trends, and recommending improvements to processes, tools and training to proactively reduce recurring issues.
The ideal candidate will bring solid experience in IT support leadership, with a strong understanding of service desk operations, IT service management principles and support tools. You should be comfortable managing teams, refining processes and communicating clearly across technical and non-technical audiences. Experience within healthcare or with clinical systems is a strong advantage, but not essential — what matters most is your ability to deliver reliable, people-centric support services.
This is a great opportunity to join a purpose-driven organisation where your leadership will make a meaningful difference to the quality and reliability of technology services that support healthcare delivery.
Location: Solothurn, Switzerland / Hybrid working
Salary: CHF 95,000 – CHF 105,000 + Bonus + Benefits
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDREC
NOIREUROREC....Read more...
Installation and replacement of IT hardware and equipment across all Don-Bur Group sites
Responding to and logging IT incidents and service requests via telephone, email and the IT Service Desk system
Prioritising and escalating support calls where required
Diagnosing and resolving hardware and software issues
Ownership of incidents and service requests through to resolution
Ensuring support calls are resolved within agreed service levels
Providing clear and timely updates to users
Maintaining accurate and up-to-date records within the IT Service Desk
Training:You will be expected to undertake an apprenticeship programme alongside your employment and continue professional development during this time.
This may include training in areas such as:
Level 4 Network Engineer or infrastructure-focused apprenticeship pathways
Vendor certifications (e.g. Cisco CCNA or equivalent)
Cyber security fundamentals and modern security practices
Microsoft infrastructure, cloud and security technologies, including the Microsoft 365 and security platform
Training Outcome:Development & Progression
As part of ongoing development, the successful candidate will have the opportunity to:
Assist with IT infrastructure and networking-related projects under supervision
Gain exposure to wired and wireless network environments
Support proactive improvements to IT systems based on industry best practice and emerging technologies
Assist with monitoring system and network performance
Develop knowledge of cyber security principles and modern IT infrastructure
Employer Description:Don-Bur is a UK-based designer and manufacturer of commercial vehicle trailers and rigid bodywork, working in long-term partnership with fleet operators across the UK.Working Hours :Monday to Thursday
08:30- 16:45
Friday
08:30- 15:30Skills: Communication skills,IT skills,Attention to detail....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:We are a Managed Service Provider (MSP) offering IT Support, Training, Security and Digital Transformation. We specialise in Small & Medium Enterprise (SME). We understand the issues that small and medium businesses face around technology and are dedicated and passionate about providing the highest level of service to organisations like yours so you can concentrate on running and growing your businessWorking Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You'll learn how to:
Provide 1st Line IT Support to our clients
Monitor and maintain network and server infrastructure
Handle calls, service tickets, and email requests through the Service Desk
Respond quickly to system failures and technical issues
Create and maintain process documentation
Troubleshoot faults and ensure timely resolution
Build and maintain strong client relationships
Training Outcome:The successful candidate may be offered a full-time position after completing the apprenticeship.Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. Working Hours :Full-time, Permanent. Days and times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Service Desk Engineer – Aylesbury
Up to £37,000 PA plus excellent benefits
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
• Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
• Support projects as required
• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld
• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
• Receive and manage calls from internal staff via telephone, email and web portal when required
• Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
• Previous experience working in as an IT Support Analyst/Engineer
• Experience supporting Microsoft Windows Server based Infrastructure
• Experience with ServiceNow
• Experience with Windows 10, Office 365 and Active Directory
• Basic networking knowledge (DHCP, DNS, TCP/IP)
• Printer management and support
• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
• Possess a positive can-do attitude and be able to communicate with users of all different technical levels
• ITIL knowledge.
Salary up to £37,000 PA
The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme.
This role will require occasional travel across the UK.
Flexibility to work from home one day per week.....Read more...
Service Desk Engineer – Bicester
Up to £37,000 PA plus excellent benefits
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
• Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
• Support projects as required
• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld
• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
• Receive and manage calls from internal staff via telephone, email and web portal when required
• Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
• Previous experience working in as an IT Support Analyst/Engineer
• Experience supporting Microsoft Windows Server based Infrastructure
• Experience with ServiceNow
• Experience with Windows 10, Office 365 and Active Directory
• Basic networking knowledge (DHCP, DNS, TCP/IP)
• Printer management and support
• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
• Possess a positive can-do attitude and be able to communicate with users of all different technical levels
• ITIL knowledge.
Salary up to £37,000 PA
The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme.
This role will require occasional travel across the UK.
Flexibility to work from home one day per week.....Read more...
Responding to support requests from clients and users
Troubleshooting software issues remotely or on-site
Providing first-line support via phone, email and video call.
documenting issues, solutions and technical procedures
Working with other team members to resolve more complex issues
Training Outcome:
After the apprenticeship career progression can include positions in our consultancy teams, sales teams, development and partners
Employer Description:Halo Service Solutions makes modern and intuitive ITSM, PSA and Service Desk software that is used by Global Brands. We’re committed to improving customer relationships and unlocking team productivity through digital workflows and automationWorking Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Initiative....Read more...
Assistant Director of Rooms – Luxury BrandsLocation: Miami Beach, FL Salary: $130,000 – $140,000 + 10% bonusBenefits: Relocation assistance $10,000, PTO, 401k, health benefitsWe are hiring for a luxury hotel in Miami and seeking an Assistant Director of Rooms. The role will oversee room operations, guest satisfaction, and team development, ensuring the highest standards of service.Responsibilities:
Supervise front desk, concierge, housekeeping, and guest services teams.Ensure the highest levels of guest satisfaction and service excellence.Assist with budgeting, forecasting, and departmental financial performance.Develop and train team members to maintain luxury brand standards.Collaborate with leadership on operational strategies and special projects.
....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. Whether our clients are looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT and this is an opportunity to start a stable career path.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Hotel Manager – Branded Hotel, ExeterSalary: Up to £55,000 + bonusAre you a dynamic and experienced hospitality professional ready to lead a thriving hotel? We are seeking a Hotel Manager to join a well-known branded hotel in Exeter, delivering exceptional guest experiences and driving operational excellence.Responsibilities:
Lead and inspire the hotel team, ensuring high performance and engagement.Oversee daily operations, including front desk, housekeeping, food & beverage, and facilities.Ensure compliance with brand standards, health & safety regulations, and local legislation.Drive revenue, occupancy, and profitability targets through effective planning and execution.Manage budgets, reports, and operational forecasts.Maintain strong guest satisfaction levels through excellent service delivery.
Requirements:
Proven experience in hotel management, preferably within a branded hotel.Strong leadership and team management skills.Excellent communication and organisational abilities.Financial acumen and experience managing budgets and operational metrics.....Read more...
Liaise with guests as a first point of contact, ensuring they receive a warm welcome, a positive impression of the company and their needs are met.
Sign in/out of visitors, ensuring the visitor log is complete, and building passes are returned.
Making refreshments for visitors
Responsibility for managing meeting rooms, ensuring they are correctly set up with refreshments and catering as ordered.
Ensure all buildings are stocked with basic office supplies and refreshments upon ordering on a regular basis.
Maintaining the cleanliness of the reception and cafe.
Help returns desk with administrative tasks where needed
Ad-hoc duties, including arranging couriers and taxis
Taking incoming calls and directing them as appropriate, taking messages where necessary
Open, Date Stamp, and distribute the post to recipients.
Collect and frank outgoing post as well as oversee the franking machine- reporting faults and ordering supplies,
Assist employees with general enquiries.
Assist other areas of the business when required, Facilities, Return Desk, HR, etc
Purchase components, etc., from suppliers for both office use and external service orders using SAP and updating and maintaining these purchases through CRM/Microsoft Dynamics
Filing and scanning documents for upload onto various systems
Training:The candidate will complete an apprenticeship within the agreed-upon subject for the vacancy. This may include a BTEC Diploma/Standard and End Point Assessment. It may also include Functional Skills in maths and English.
Employer training will be provided such as, Health and Safety, Fire Safety, IT and HR courses. proAV has a LMS Platform with over 700 training courses.
The Apprentice at the end of this qualification will achieve a Level 3 Business Administrator Apprenticeship Standard.Training Outcome:Information, advice and guidance provided during the programme by Training Provider and Employer.Employer Description:We design, integrate and support blended technology solutions with AV, UC and beyond. We provide end to end services and 24/7/365 support to enhance global collaboration and empower your world of communication.Working Hours :Monday to Friday - 08.30 to 17.30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Friendly,Confident in speaking....Read more...
Dealing with customer enquiries & convert into orders via email and telephone
Continually maximising sales opportunities
Working with our extensive supply chain to ensure our exceptional levels of customer service is continuously achieved.
Raise hire/sales contracts on the Inspire programme.
Investigate & resolve queries with both customers & suppliers.
Follow company policies and procedures relating to hire desk processes
Training:
Customer service Practitioner Level 2
Functional Skills maths and English - if required
Training to be delivered in the workplace online portfolio
Training Outcome:Career path and progression with experience, you could: become a customer service team supervisor or be promoted to customer services manager. take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling. Employer Description:K&C Hire and Supply have a wide range of MEWPs nationwide, next-day availability on almost any machines. K&C operate with access to thousands of branches across the UK.
Working Hours :Hours of work: 8.30am – 5.00pm Monday - Friday
1 x hour lunch.
20 Days plus Statutory bank holidays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will be responsible for:
Providing high quality, first- and second-line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:The Level 3 IT Technician is delivered by United Apprenticeships.
The apprentice will complete training on the job from Bacon's College, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face-to-face conferences.Training Outcome:This role will give you a basis for your IT career, whichever career path you end up taking.Employer Description:Bacon’s College was established in the Surrey Docks peninsula, South-East London in 1991 as a City Technology College and joined the United Learning Trust in 2018. Bacon’s has long been an important part of the fabric of the local community in South-East London. We are proud of that history and of the way the College has evolved and adapted to meet the needs of its young people.
Bacon’s is a thriving community that is welcoming of students of all faiths and those of none. Staff and students value the distinctive nature of its Christian ethos to which every member of its community contributes. The school is well disciplined and calm, and we pride ourselves on the harmonious relationships that exist in the school.
Today, Bacon’s sits in modern and well-equipped facilities in an area that is rapidly changing and growing. Learning is at the heart of everything we do, and we have the highest aspirations for our students, determined that they can achieve and overcome any barriers that may lie in their path. A significant proportion of our students go on to university each year and a culture of aspiration and achievement is evident.
Bacon’s has improved rapidly in recent years. We are now a ‘good’ school as judged by Ofsted, are heavily oversubscribed and achieve high academic outcomes. We are not complacent and strive to continuously improve to become a ‘great’ school.Working Hours :Monday - Friday, between 8.00am to 4.00pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.
You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.
This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
Resolution of all support issues and requests via telephone,
Remote Desktop, or desk side assistance.
Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
Assist with installation and maintenance of internal IT infrastructure.
Routine systems administration tasks
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:One-third of the UK’s working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.
Working Hours :Monday - Friday (9:00am -5:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Passion for IT,Troubleshooting,Hardware and Software....Read more...
Metro Supply Chain UK are looking for a driven problem solver to join our IT team as a Helpdesk Technician. We are looking for someone with one year’s experience in a helpdesk environment. The person in this role will provide direct support to our business users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers.
Main roles and responsibilities:
Ticket Management & Triage:
Act as the first point of contact for all IT support tickets
Assess, prioritise, and assign tickets appropriately based on impact and urgency
Provide timely updates to users and ensure all issues are logged accurately
Network Administration Tasks:
Create, modify, and disable user accounts across core business systems
Set up user permissions, group memberships, and access rights
Manage users across M365 services to ensure user productivity is achieved
Hardware Tasks:
Perform initial laptop and desktop builds using standard images and configuration procedures
Configure user devices with required applications and security tools
Assist with workstation setup including monitors, docking stations, telephony, and other equipment
Application Support:
Provide first-level support for business applications, including the Warehouse Management System (WMS)
Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors)
Escalate complex application problems to the relevant application support or development teams
Service Desk:
Proactively monitor service desk metrics and contribute to continuous improvement
Identify recurring issues and suggest improvements in processes or documentation
Draft and publish knowledge base articles to proactively help users with common issues
Security, Compliance and Environmental:
Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards
Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001
Communicate any non-conformances within the ISO accredited management system
Health and Safety:
Without compromise maintain a safe and clean work environment
Report any hazards in the workplace to management immediately
Complete all training provided in a timely manner
Customer Service and Our Way Culture:
As a team member, work collaboratively with Metro employees in a team-oriented environment
Have an exceptional customer service attitude
Look for ways to say “Yes” to the customer (internal and external)
Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.Training:The learner will be studying the Improvement Technician Level 3 Apprenticeship Standard qualification. Training Outcome:We would like to see the person in this role progress to level 2 and level 3 helpdesk technicians. Through the skills learned in the apprenticeship, we hope that the person in this role will play a key role in improving processes, strengthening the IT team within the organisation.Employer Description:Metro Supply Chain is a Canadian warehousing company, with offices across England and Wales. With customers in the UK such as Nestle and SodaStream, we make sure supermarkets, online retailers and online shoppers' purchases are stored and dispatched properly.Working Hours :Monday - Friday (working hours can be agreed with the manager).Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Logical....Read more...
A new opportunity has become available for a Dental Receptionist to join an established practice located in St Albans, Hertfordshire.Start date – As soon as possible.This role is to work full time, working days/hours as below…
Monday: 10:30 – 19:30 (Decon)• Tuesday: 10:00 – 18:30• Thursday: 08:00 – 16:00• Friday: 08:00 – 15:00• Saturday: 08:30 – 13:00 (Every)
About the role:
Front desk reception duties – greeting patients, managing appointments, and handling phone and email enquiries• Assisting with administrative tasks to ensure the smooth day-to-day running of the practice• Providing excellent patient care and customer service
Experience & Skills:
Previous experience as a dental receptionist or dental nurse desirable• Knowledge of dental software (e.g. Dentally / Exact) an advantage• Excellent communication and organisational skills• A positive, professional attitude
Additional Advantage:
Dental nursing experience or qualification• Candidates who live locally preferred
Salary - £13.50 per hour.In order to apply, candidates must have previous Dental experience in the UK.....Read more...
Technical IT support: Assist with the secure and safe set up/installation of new equipment, software, hardware, peripherals, upgrades and components. Mark equipment, hardware and peripherals with security codes as necessary. Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly. Provide information and assistance for teachers, pupils and other members of staff on the basic use and setting up of computer equipment, software and procedures. Understand IT acceptable use and e-Safeguarding policies and communicate to others as needed.
Server & network support: Maintain standard network cabling. Perform basic diagnostic and recovery routines on network equipment. Follow detailed instructions to configure network clients including allocating required software and connecting to the correct server. Support the academy in adopting the Trust’s “cloud first” mindset. Perform checks to ensure that broadband connectivity is maintained.
Maintenance: Undertake maintenance tasks and duties according to a defined schedule. Update the academy’s intranet and internal systems by uploading pages and files. Support the academy in the use of MIS systems and data transfer. Assist with the diagnosis and resolution of basic PC, printer, peripheral & software faults, including maintenance of software applications. Carry out any basic disk management on file servers and workstations, restoring data as necessary and operating specific back-up procedures. Assist with the implementation and maintenance of electronic mail accounts. Ensure that basic safety and security checks are carried out and escalate problems to the appropriate person, as per the relevant procedure.
Administration: Complete straightforward administrative tasks associated with the role. Assist in the maintenance of an up-to-date inventory of IT assets in academy. Receive and check deliveries and associated invoices, notify the appropriate person of any discrepancies. Record loans of IT equipment. Replace consumables and monitor usage in IT areas.
IT resource and service management: Analyse any process or technical issues, monitor and take corrective action on services as per documented operational procedures. Keep up to date with assigned tickets in the Service Desk system, updating, communicating status and closing as appropriate. Ensure that any assigned incidents and problems are fully addressed in line with service levels. Promote, seek opportunities for, and deliver continual service improvement. Escalation of incidents and requests as required within agreed Service Levels. Support procurement of IT related products and services.
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:To meet the increasing demand for SEND provision within Bradford, Co-op Academy Delius are looking for motivated and enthusiastic SNTAs to join our team.
Co-op Academy Delius is a high achieving, friendly academy for pupils from 2-11 years with a range of complex educational and medical needs. More details about the school are available at: https://delius.coopacademies.co.uk/Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Team working....Read more...
Senior Service Operations Strategy Manager
Barnsley – Office Based
Up to £60,000
The Opportunity:
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth.
The Role:
Lead and develop senior operational managers and team leads across multiple operational functions.
Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
Enable and support operational leaders to set objectives for their teams.
Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
Strengthen the operational leadership layer to support future growth and increased service complexity.
Lead the identification and closure of significant process gaps.
Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
Strong people leadership with experience building and developing high-performing teams.
Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable.
Demonstrable experience improving operational processes and efficiency.
Highly organised, with the ability to manage multiple priorities effectively.
Strong communication and stakeholder management skills.
Experience leading change and embedding continuous improvement.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
The role will be to assist in all aspects of technical support and administration within the ICT arena thereby providing you with a full range of development opportunities.
IT Technician Apprentices will receive appropriate training and guidance to undertake the full range of Customer Service and Administration duties which will include:
To provide a first line Service Desk function to include: fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries.
Assist with the purchase, installation, maintenance, and repair of ICT assets.
To install, configure, patch and update software.
To carry out ICT maintenance activities: including Microsoft Server Administration, Active Directory configuration/ administration and backup/ archiving tasks.
To keep up to date records of ICT assets.
Supporting other team members and colleagues.
To work towards and complete Information Communications Technician Level 3 Apprenticeship Standard Level 3 Diploma in ICT Professional Competence.
Training:All training will be delivered in the workplace.Training Outcome:Durham Constabulary will give you the opportunity to support and develop new work-placed skills in an organisation committed to your professional development.
Progression routes are available upon successful completion of the apprenticeship.Employer Description:Durham Constabulary is committed to providing an excellent policing service that we and those we serve can be proud of and which keeps our communities safe. We will continually strive to act with integrity, fairness and respect in delivering this service to ensure that the confidence and support of those we serve is protected as our most valued asset. Our force values which deliver the 'Durham Difference' are positivity, courageousness, fairness, inclusivity with integrity.Working Hours :37 hours per week, Monday to Friday, 9.00am - 5.00pm. Flexible working applies.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Director of Operations – NYC Salary: $120,000 – $135,000 + Bonus + PTO + Benefits + 401(k)About the Role: We are seeking a strategic and hands-on Director of Operations to oversee daily hotel operations, elevate guest experiences, and drive operational excellence. This is an exciting opportunity to lead a high-performing team in a premier luxury boutique property in the heart of NYC.Key Responsibilities:
Manage all hotel operations, including front desk, housekeeping, food & beverage, and guest services.Implement operational policies and standards to ensure a world-class guest experience.Monitor financial performance and manage budgets efficiently.Recruit, train, and mentor staff to foster a service-oriented culture.Collaborate on strategic initiatives and growth planning.
Qualifications:
Bachelor’s degree in Hospitality Management, Business Administration, or related field.7+ years of luxury hotel operations experience, including leadership roles.Strong financial and operational expertise.Exceptional leadership, communication, and interpersonal skills.
Perks & Benefits:
Competitive salary + performance-based bonusPTO, health benefits, and 401(k)Opportunity to lead operations at a highly regarded NYC boutique hotel
....Read more...
Technical IT support: Assist with the secure and safe set up/installation of new equipment, software, hardware, peripherals, upgrades and components
Mark equipment, hardware and peripherals with security codes as necessary. Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly
Provide information and assistance for teachers, pupils and other members of staff on the basic use and setting up of computer equipment, software and procedures
Understand IT acceptable use and e-Safeguarding policies and communicate to others as needed
Server & network support: Maintain standard network cabling Perform basic diagnostic and recovery routines on network equipment. Follow detailed instructions to configure network clients including allocating required software and connecting to the correct server
Support the academy in adopting the Trust’s “cloud first” mindset
Perform checks to ensure that broadband connectivity is maintained
Maintenance: Undertake maintenance tasks and duties according to a defined schedule. Update the academy’s intranet and internal systems by uploading pages and files
Support the academy in the use of MIS systems and data transfer. Assist with the diagnosis and resolution of basic PC, printer, peripheral & software faults, including maintenance of software applications. Carry out any basic disk management on file servers and workstations, restoring data as necessary and operating specific back-up procedures. Assist with the implementation and maintenance of electronic mail accounts Ensure that basic safety and security checks are carried out and escalate problems to the appropriate person, as per the relevant procedure
Administration: Complete straightforward administrative tasks associated with the role. Assist in the maintenance of an up-to-date inventory of IT assets in academy. Receive and check deliveries and associated invoices, notify the appropriate person of any discrepancies
Record loans of IT equipment. Replace consumables and monitor usage in IT areas
IT resource and service management: Analyse any process or technical issues, monitor and take corrective action on services as per documented operational procedures
Keep up to date with assigned tickets in the Service Desk system, updating, communicating status and closing as appropriate. Ensure that any assigned incidents and problems are fully addressed in line with service levels
Promote, seek opportunities for, and deliver continual service improvement. Escalation of incidents and requests as required within agreed Service Levels. Support procurement of IT related products and services
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Co-op Academies Trust aims to provide an outstanding education for all our learners, founded on co-operative values, at the heart of the community. It is responsible for twenty-eight academies in West Yorkshire, Wirral, Manchester and Stoke-on-Trent with the Co-op acting as the sponsor.
You’ll join a talented staff team and a successful partnership of schools which is committed to raising the educational ambitions of the communities it serves. As part of the Trust we can offer successful candidates a huge variety of opportunities for development and progression across all phases.
You’ll work in a welcoming, friendly, supportive, effective and efficient professional atmosphere with a flexible and creative ICT rich working environment and effective, supportive and dynamic leadership. There are excellent opportunities for personal and career development within the Co-op Academies Trust.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills....Read more...
Answer telephone calls in a professional, confident, and timely manner
Learn to log, categorise, and track incoming IT tickets
Assist users with basic technical inquiries via phone, email, web portal, and in person
Shadow experienced team members to develop troubleshooting skills
Contribute to maintaining the service desk knowledge base
Participate in regular training sessions and self-study activities
Support basic IT system administration tasks
Training:Information Communications Technician Level 3.
Training Outcome:After successful completion of your apprenticeship, you will be offered a permanent, full-time role within the business with possible future career progression.Employer Description:You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.
We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.
Working Hours :Monday to Thursday 8am - 5pm.
Friday 8am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Patience....Read more...
INDIVIDUAL TASKS
Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions
TELEPHONE
To answer telephone calls within 6 rings, deal with patient requests politely, or transfer to appropriate person.
APPOINTMENT SYSTEM
To receive patient’s at reception and deal with any queries or requests
To manage the triage system
To make appointments in agreed manner
To prepare / process any needed paperwork
To prepare papers for visits as needed
To use computer in agreed manner
SURGERY READINESS
To open security gate and surgery, reset alarm; unlock all internal doors at the receptionist’s agreed starting time(s)
To close surgery which will include:
Ensuring PC’s are switched off, windows closed and locked, lights are switched off in each room prior to its internal door being locked, this can be done once the room is finished with, except for:
Store room / managers room which are only to be locked up when the surgery is being locked up
Common room is only to be locked up when the surgery is being locked up and after the washing up has been cleared to dishwasher and washer is switched on
Set alarms,
Relock the security gate
PATIENT RECORDS
Retrieve / file as required utilising card monitoring system.
QUALITY SYSTEM
To conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality
WORD PROCESSING
The prompt typing of referral letters and other practice generated correspondence utilising the word processor element of the clinical system. This may include faxing items or chasing up hospitals in respect of patient queries.
PRESCRIPTIONS
Repeat Prescribing - prompt handling of repeat medication requests, printing of prescriptions and the running of the repeats system.
GENERAL OFFICE
Open mail, stamp, sort and scanning letters onto Systm one on a Rota basis
To carry out the task on system one.
To be aware of and conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality
OTHER DUTIES
Participating in Audit & research
Training for own developments and that of other staff, including annual online training
Act as Chaperone for doctor / nurse – albeit never left alone in consulting room without the clinician.
Infection control - To report any issues / concerns as they are seen to the practice manager
To carry out any other such duties as may be reasonable required, the nature of our business means that you must be flexible in your approach to your work in order to provide a service to our patients
Training Outcome:
Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions.
May lead to permanent position upon successful completion of apprenticeship.
Employer Description:This surgery in Stanford-le-Hope aims to provide the highest quality healthcare to the patients registered with us. Our doctors, nurses, pharmacist and all our other staff are dedicated to offering a professional service.Working Hours :7.00am - 6.30pm, Monday - Friday, hours may vary.
1 hour for lunch each day.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Non judgemental,Patience,Good listening skills,A caring nature,An approachable nature....Read more...
This is a hands-on multi-functional role and a fantastic opportunity for someone looking to start a career in business administration or customer service within a fast-paced and fun working environment.
As part of this apprenticeship, you’ll play a key role in supporting day-to-day operations and ensuring smooth coordination across departments.
You will gain hands-on experience across several departments working in warranty, finance and sales administration while also supporting our customer service team.
Duties will include:
Basic finance & accounts admin
Customer liaison / service desk
Outgoing and incoming calls
IT skills, including Microsoft Office software such as Outlook, Excel and Word
Invoicing, warranty administration & investigation
Sales admin completion
General administration
This is a strong start to a successful career in either operations or business support within a dealership environment and a chance to gain a good overview of the business as a whole.Training:What training will the apprentice take and what qualification will the apprentice get at the end?
Business Administrator Level 3
Supporting and engaging with different parts of the organisation and interact with internal or external customers
City of Bristol College
Off site in its entirety
Training Outcome:
Potential opportunity of full-time role within the business at end of the apprenticeship
Employer Description:
South West Truck & Van is a leading IVECO and Renault franchised dealer group in the South West Region. We are a family run business established in 2018 our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers.
As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Shifts to be confirmed between the hours of 08:30 - 17:00 with a 30 min unpaid lunch break.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Ability to work under pressure....Read more...
