Working alongside the Customer Support Manager, you will support the day-to-day running of the service desk and administrative functions across the business. This is a varied role offering exposure to customer support, technical documentation and operational processes.
Service Desk Responsibilities
Monitor multiple service desks including TfGM, Rotala, MCV, Mellor and Yutong
Provide updates to customers on job progress and status
Escalate urgent issues to the Installation Manager, and close service tickets once work has been completed
Installation administration
Prepare job sheets for engineers
Send completed installation documentation to customers
Log completed installations on internal systems
Maintain accurate records of installation activity
Engineer Support
Maintain the engineer documentation folders
Prepare installation packs for upcoming jobs
Technical & documentation
Maintain vehicle installation records
Organise and manage database versions
Record parts used during installations
Track stock used by engineers
Log faulty equipment returns (RMA process)
General Administration
Monitor shared email inboxes (support@ / installations@)
Respond to basic customer enquiries professionally
Organise shared folders and internal documents
This role will provide hands-on experience across multiple departments, giving a broad understanding of business operations within a technical environment.Training:Training to be Provided
You will complete the Business Administration Level 3 Apprenticeship.
Training will include:
Structured off-the-job training with Rochdale Training
Service desk and operations management
Customer service and communication skills
Business systems and administration processes
Technical documentation and record keeping
Functional Skills in maths and English (if required)
End Point Assessment
Training Outcome:
Progression into a permanent service desk or operations role
Development into technical administration or coordination roles
Increased responsibility within customer support or installations
Full-time employment?Yes – potential for a permanent role following successful completion.
Progression Opportunities Identified?Yes – Service desk, operations and technical support pathways.Employer Description:McKenna Brothers is a specialist provider of vehicle technology and installation services, working with major transport operators and manufacturers across the UK. The business supports fleets with advanced systems, installations and ongoing service support.
This is an exciting opportunity to join a growing company in a newly created role, working closely with the Customer Support Manager and gaining exposure across service desk operations, installations and technical administration.
The role offers a strong foundation in business administration, customer service and technical operations, with real responsibility from the outset and the opportunity to develop valuable industry knowledge.Working Hours :Monday – Thursday
9:00am – 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills....Read more...
Your job duties will include:
Receiving quotation requests from the Service Desk
Processing and then receiving the devices and building them from an Out of box experience
Installing all necessary software
Upgrading any hardware and despatching them to our clients
There will also be First line support services to the Service Desk
Training Outcome:1st Line Service Desk Engineer. Employer Description:Managed Service Provider – IT Support Services. As a leading Managed IT Services Provider (MSP) and Certified B Corporation, we provide technology solutions to drive your tech-powered growth. Our process, built on the pillars of Foundation, Security, Enablement, and Innovation, provides a strategic framework for achieving your business goals through smart technology investment.Working Hours :Monday to Friday
7.5 hours between the working day starting at 8am to 6pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
With training and support, you will:
Act as a first point of contact for IT support requests via phone, email, and ticketing systems
Log, update, and manage support tickets accurately
Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity
Escalate more complex issues to senior engineers in line with service levels
Communicate clearly with clients, keeping them informed throughout the resolution process
Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment
Support basic user administration tasks such as password resets and access requests
Support project work and assist with project delivery as needed
Follow IT security, data protection, and best practice processes
Actively engage in apprenticeship training and continuous professional development
Training:May involve going to site occasionally, all expenses would be paid.
ITVET House 93 Bishops Stortford, HertfordshireCM23 3GWTraining Outcome:IT Service Desk Technician progressing into a Service Desk Engineer.Employer Description:ITVET are committed to breaking the boundaries in IT Managed Services. Our passionate, expert team are dedicated to driving our clients forward through innovation and perseverance. We’re proud to be a company that’s different, a close-knit community where everyone contributes, has a voice, and is treated equally.Working Hours :Monday to Friday 9am - 5.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative....Read more...
The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.
Key Responsibilities
Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work
Diagnose and repair equipment using hand tools, diagnostic software, and blueprints
Build strong customer relationships and act as a trusted technical contact
Work closely with Service Desk, Sales, and Operations to share insights and drive improvements
Report on completed work orders and ensure accurate records in CRM systems
Skills and Experience
Experience in a service or field-based technician role
Strong customer service and communication skills
Ability to troubleshoot and solve technical problems
UK driving licence and willingness to cover nationwide sites....Read more...
The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.
Key Responsibilities
Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work
Diagnose and repair equipment using hand tools, diagnostic software, and blueprints
Build strong customer relationships and act as a trusted technical contact
Work closely with Service Desk, Sales, and Operations to share insights and drive improvements
Report on completed work orders and ensure accurate records in CRM systems
Skills and Experience
Experience in a service or field-based technician role
Strong customer service and communication skills
Ability to troubleshoot and solve technical problems
UK driving licence and willingness to cover nationwide sites....Read more...
COMMERCIAL ACCOUNT HANDLER MILTON KEYNES - CENTRAL UP TO £40,000
THE OPPORTUNITY: I’m working with one of the fastest growing networks of Brokers in the UK who are looking to expand their friendly Commercial Team. They’re looking for Insurance professionals with a variety of experience and with unrivalled training opportunities this is a great company to progress in your career. So, if you are a Broker or Account Handler or have relevant experience within Commercial Insurance and are looking to take your career to the next level this could be the perfect next move for you.THE ROLE:
To ensure that broker presentations are auctioned and administered in a timely and efficient manner,
To ensure that quotations via the Broking desk are delivered on time with all the relevant information,
To assist in interpreting Broker needs and provide solutions.
Liaising with Underwriters and insurers ensuring opportunities are maximised.
To ensure the correct recording of all Broking Desk placements
To assist with the preparation of Management Information as required
To provide additional support to help to the Commercial Desk Team to ensure mid-term adjustments and quotes are auctioned in a timely and effective manner.
EXPERIENCE:
Commercial Insurance Experience, Account Handling, Broking, Underwriting or similar experience welcomed.
Experience with Acturis or OpenGI Preferred
CertCII qualification preferred but not essential
BENEFITS
Flexible working on request
Death in Service
Support to study towards Cert CII and further Insurance qualifications
Private Medical Insurance
TO APPLY We are currently shortlisting for interview so apply today for immediate consideration
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Service Desk Engineer – Preston Brook
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
Prioritise and manage workflow through the ITSM system (ServiceNow)
Conduct on-site technical investigations and escalate issues to ensure timely resolution
Collaborate with IT team members and support 1st and 2nd line IT teams
Install, update, maintain, and support various software packages and hardware
Perform Active Directory administration and deploy software via Endpoint Manager
Support SIP/VOIP telephony and video conference systems
Configure and support iOS/Android mobile devices and 4G/5G dongles
Assist with IT projects and maintain technical documentation
Qualifications and Skills:
Microsoft certifications (desired)
Experience with ITSM systems
Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
Understanding of anti-virus products, web gateway filtering, and networking concepts
Strong communication, problem-solving, and customer service skills
Ability to work under pressure and prioritize tasks effectively
Please note; you must have a UK driver’s license/own vehicle for this position.....Read more...
£40,000 - £45,000 + Hybrid Working + Excellent BenefitsIf you're building your career within an MSP environment and enjoy the fast-paced, varied nature of supporting multiple clients, this is an opportunity to take the next step into a genuine leadership role within a growing, ambitious IT services business.
This is not a role where you’ll be stuck purely firefighting tickets. Instead, you’ll play a central role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You’ll still be hands-on, but with real influence over how things are done.
Working within a collaborative and forward-thinking business, you’ll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one.Key Responsibilities
Lead the day-to-day operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA
Act as the senior escalation point for complex technical issues across client environments
Mentor and develop junior analysts through coaching, training and regular 1-2-1s
Drive service improvements by analysing performance metrics and identifying trends
Maintain high-quality documentation across tickets, knowledge base and processes
Deliver a proactive, customer-first approach, ensuring consistently high levels of client satisfaction
Remain hands-on with technical support across a wide range of technologies
Support projects, on-site visits and wider business initiatives where required
Skills & Experience
Proven experience within an MSP environment - essential
IT support experience, including time in a senior or escalation role
Strong technical knowledge across Windows, Microsoft 365, Windows Server, networking and endpoint management
Experience mentoring or supporting junior team members would be desirable
Confident communicator with excellent customer-facing skills
Ability to manage workloads, prioritise effectively and take ownership of issues through to resolution
Microsoft certifications (or working toward them) would be advantageous
This is an ideal opportunity for an ambitious IT Heldesk professional with an MSP background who enjoys variety, thrives in a client-facing environment and wants to move into a more influential, leadership-focused position without losing the technical edge.
You’ll be joining a business that genuinely values its people, promotes accountability and collaboration and is committed to developing its team as it grows.
If you’re looking for a role where you can step up, make an impact and progress your career toward IT Service Management, we’d love to hear from you. Apply now!....Read more...
As part of the Internal Sales Team, you will work alongside field-based Account Managers and the Internal Team to deliver your objectives.
Demonstrating Virtue's values, you will build and maintain relationships with internal colleagues, manufacturers, partners and customers.
Duties and responsibilities:
Desk-based account management
Provide desk-based account management to desk-owned accounts
Ownership of renewals within this account base, with responsibility for successfully upselling and renewing
Identify whitespace and opportunity. This includes generating leads for Field Sales Teams through calls and engagement with existing customers
Ownership of transactional renewals for field-owned accounts where required
Updating of contact information for accounts
Outbound calling
Supporting campaigns with outbound calling as required
Contacting of schools/trusts that have previously transacted with Virtue to win business and generate leads
Sales Support
General external account manager support as required
General support for field salespeople as required. This may include producing quotes and updating the CRM
Support all of the internal team as needed
Engagement and relationships:
Engage with and build relationships with colleagues and external contacts to achieve your objectives
Engage with and build relationships with colleagues to achieve their objectives
Values:
Demonstrate Virtue’s values in all relationships
Training:Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies.
Firebrands course is delivered either online (online live instructor-led) or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the IT Technical Sales apprenticeship.
Microsoft Certified Azure Fundamentals
Microsoft Certified 365 Fundamentals
Masterclass 1 - Engaging the Customer
Masterclass 2 - Negotiation Skills
Masterclass 3 – Becoming the next top seller
Key areas covered are:
Communication skills
Customer service
IT Infrastructures
Effective Sales Techniques (Negotiation, Objection Handling & Closing)
Data Security
Problem Solving
Training Outcome:Potential of a permanent role on completion of apprenticeship but not guaranteed.Employer Description:Virtue Technologies is an education focused IT company with 20 years experience working collaboratively with schools to deliver fit for purpose technology solutions.
Founded in 2006 we have gone on to become a leading provider of IT solutions to Primary and Secondary Schools, Multi Academy Trusts, Further Education Colleges and Universities.
Building lasting relationships with our customers is at the heart of everything we do, working closely with them to understand their needs and deliver truly bespoke solutions to support them to enhance teaching and learning through the use of IT.Working Hours :Monday- Friday 8.30 am-5 pm.Skills: Excellent communicator,Resilient and enthusiastic,Can do attitude,Willingness to learn,Build a career in IT sales,Passion for technology,Experience of desk based sales....Read more...
To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including:
Customer support on the front desk
Administrative responsibilities such as, post, scanning and photocopying
Providing basic information about services, processes and next steps
Signpost customers to correct services
Manage waiting areas
Take clear messages and communicate clearly with staff members
Assisting with sometimes difficult customers, helping with basic form and application completions
Update records on internal systems
Training:
Customer Service Level 2 Apprenticeship Standard
Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month
Training Outcome:
Progression is offered to the correct candidate
Employer Description:Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.Working Hours :Monday - Friday – Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative....Read more...
Deliver excellent customer and technology services via the service desk channels
Use service monitoring tools to aid problem-solving and service delivery
Use automation where possible to support the automatic resolution or mitigation of issues
Support, develop and coordinate the effective functioning of business applications
Contribute to the planning of application scalability, configuration changes and releases
Providing virtual support for staff working remotely as well as on-site.
Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
Handle escalated service desk tickets, incident management and service requests as appropriate
Contribute to and resolve escalated customer, supplier, and vendor issues
Develop and demonstrate an understanding of customer and business needs
Participate and assist in driving the knowledge management process
Participate in IT-related projects
Assist with the creation, distribution, and analysis of operational, business and financial reporting
Contribute to the production of IT support documentation as part of the knowledge base
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:Slater & Gordon are committed to helping their former apprentices reach their full potential through continuous training and development on successful completion of their apprenticeship. They offer their former apprentices the opportunity to move ahead in their careers to enable them to meet their professional goals.Employer Description:Do you want to begin an exciting career at one of the UK’s leading consumer law firms? At Slater and Gordon, they are constantly looking for emerging talent and due to the success of their current and former apprentices they are once again looking to expand the team with a new IT Support Apprentice.
Slater and Gordon is one of the UK's leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law, wills, tax, trusts and probate, and disputes. Their reputation is built on the range of expertise offered by specialist lawyers across all areas of law. Their mission is to provide high quality, technology-driven legal services to all consumers.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
This is an exciting opportunity based at Southco’s European Headquarters, located in Worcester, for a candidate starting their career in IT.
Alongside your apprenticeship, our team will provide training on our systems to enable you to provide 1st and 2nd line support to our users and their devices across the Europe region. Work is prioritised and managed through our ticketing system to enable a high level of service. You will also collaborate with the global team to deliver projects, such as system upgrades and security updates. Typical Duties will include, but are not limited to:
Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels
Diagnose, troubleshoot, and resolve IT issues relating to user devices, applications, and systems, escalating complex or unresolved faults to senior engineers where required
Install, configure, and support end‑user hardware and software, including laptops, desktops, mobile devices, and approved applications, following Southco’s IT and security standards
Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system
Collaborate with global IT colleagues and third‑party suppliers to support service delivery, system upgrades, and routine maintenance activities
Support IT projects, such as system upgrades, device refreshes, and security updates, working alongside experienced team members to deliver changes safely and efficiently
Apply IT security, data protection, and health & safety procedures when handling systems, equipment, and user data, escalating risks or issues as appropriate
Develop technical skills and professional behaviours through the ICT Level 3 apprenticeship, coaching, and on‑the‑job learning, taking responsibility for continuous improvement and development
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification, along with weekly off-the-job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform
You will have a designated mentor in the workplace to support your learning, and at the end of the programme will be assessed via an external assessment body
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:For the right individual, the opportunity to secure a permanent position and/or progress onto a higher-level apprenticeship.Employer Description:Southco is a company committed to the growth of both the organisation and the individual. Driven by this value of growth and to provide you with a career development opportunity within Southco, we are looking to appoint candidates to the position of IT Apprentice - Service Desk Technician.Working Hours :Monday - Thursday, 08.00 - 16.30 and Friday, 08.00 - 15.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Microsoft operating systems,Microsoft applications,Familiarity with Microsoft 365....Read more...
Frontline Customer Support (Single Point of Contact). The apprentice will help provide first contact support for ICT queries, acting as part of the Council’s Single Point of Contact (SPOC) by:
Answering calls, emails, and self-service requests
Logging incidents and service requests accurately in ServiceNow
Gathering clear information from users and setting expectations
Communicating politely, professionally, and clearly with customers
Incident Logging and Initial Diagnosis (Tier 1)
Under supervision, the apprentice will:
Record, categorise, and prioritise incidents in line with ICT processes
Carry out basic diagnostics using scripts, checklists, and knowledge articles
Apply known fixes and standard procedures where authorised
Escalate issues to senior Service Desk colleagues or resolver teams when required
Training:
Customer Service Level 2 Apprenticeship Standard
Apprenticeship learning will take place in the workplace and at Rochdale Training one day per month
Training Outcome:Progression is offered to the correct candidate.Employer Description:Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.Working Hours :37 Hours per week - Monday - Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative....Read more...
Reception Duties:
Product and service Quality:
To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
To handle reservation duties in line with the correct Standard Operating Procedure
To assist the Night Team as and when required
To assist Team leader during the shift as required ensuring smooth running of the Front Desk
Follow up with guests that the service provided was to their satisfaction
To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
Swithboard:
To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
To answer all phone calls within 3 rings to provide efficient and high quality telephone service
To maintain polite, friendly and courteous telephone manners at all times
Miscellaneous:
To carry out duties as laid down in the Front Office SOP manual
To have a comprehensive knowledge of the Front Office computer system (Opera)
To up sell hotel facilities to guests, and advise of services in the local area
To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
To ensure cleanliness and tidiness of the front desk at all times
To be aware of house status and room availability at all times
To monitor faxes, post and manually written messages to the correct standards
Adminstrations Duties:
Assistance in the coordination of weddings and Christmas events
Responding to enquiries, correspondence, collecting and collating pre orders and preparing function sheets for issue to all department
Training:
Monthly College attendance - One day per month Nottingham City Hub
Training Outcome:
Full time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills
Employer Description:Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller.
The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.Working Hours :8 hour shifts with ½ unpaid lunch break. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
PRINCIPAL RESPONSIBILITIES
Business Operations Support
Provide tech support to the Head of Salesforce Delivery and wider tech team
Assist in ticket solving and ongoing Salesforce issues
Support the delivery of operational priorities projects in technology
Help track actions, risks, and deliverables to ensure effective follow-up and completion
Data, Reporting and Analysis
Support the preparation of reports, dashboards, and operational updates
Assist in gathering and maintaining data to support business decision-making
Ensure information is accurate, up to date, and presented clearly
Stakeholder and Communication Support
Support communication between teams, ensuring information is shared clearly and efficiently
Making sure the tickets assigned are up to date on JIRA Board and service desk with complete analysis and resolution
Provide support in responding to internal and external queries where appropriate on the service desk Salesforce tickets
Administrative and Process Support
Provide general administrative support including document management, record keeping, and coordination tasks
Support the development and improvement of internal processes and procedures
Assist with compliance-related activities and ensure accurate record keeping
Apprenticeship Responsibilities
Complete all requirements of the Software Developer apprenticeship programme
Attend and actively participate in training sessions, workshops, and reviews with the training provider
Maintain a portfolio of evidence demonstrating learning and development
Apply learning in the workplace to develop competence in Software Developing
Take responsibility for personal development and progression throughout the apprenticeship
Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:
This role is designed to provide a foundation for a career within TDS
Upon successful completion of the apprenticeship, there may be opportunities to progress into permanent roles within Technology or other areas of the organisation
Employer Description:We are The Dispute Service, and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of a dispute over its return. We are looking for a positive, flexible and motivated individual to join our team as a Software Developer Apprentice.
This role sits within the Head of Salesforce delivery and will support the existing BAU team and inhouse Salesforce lead projects. You will gain exposure to a wide range of tech related activities, including administrative coordination, stakeholder support, reporting, and process improvement.
Alongside your day-to-day role, you will work towards a recognised Level 4 Software Developer Apprenticeship, developing the knowledge, skills, and behaviours required for a successful career in IT.
You will receive structured support, training, and mentoring throughout your apprenticeship, including protected learning time.
The role is office-based. No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below. In this Job Description, “TDS” means “The Dispute Service Ltd.”Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Logical,Team working,Willingness to learn,Excellent in non-verbal skills,Aptitude and logic writing,Prioritise workload,Proactive,Positive attitude,Able to work independently,Flexibility and adaptability,Time management skills,Reliability....Read more...
The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.
Our IT department includes the following functions:
An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.)
This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
Support for the core networking, server infrastructure, and associated design and maintenance
This is provided by a combination of external contractors and our in-house IT team
In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
This work is carried out by a combination of internal and external IT resources
Primary Job Purpose:
To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
To respond to and resolve first line IT support queries as per IT service desk SLA
Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
Support common software applications (e.g. Microsoft 365, email, collaboration tools)
Distribute and install print toners when required
Escalate more complex issues to senior IT staff or external providers
Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
Support staff with the use of IT and AV equipment
Learn and follow IT policies, data protection, and cybersecurity best practices
C1: Customer Focus:
Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
Address and resolve first-line IT support calls through email, telephone, and talking to the user
Provide desk-side support by visiting staff when necessary to resolve issues
Respond to faults, assistance requests, and change requirements
Ensure that the IT new starter, mover and leaver process is followed
Collaborate with other IT staff to assist in project work
C2: Self-Management and Problem Solving:
Identify and flag IT helpdesk calls which are impacting staff
Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system
C3: Working with Others:
Work with the IT team to help deliver projects, system builds and application installations
Provide temporary cover for the IT Support team in their absence
Provide first line support to staff who require assistance with Microsoft applications
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:A warm welcome to St Christopher'sWe are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.
We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.
The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.
However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
A well-established national organisation is looking for an IT Support Analyst – 1st Line to join its support team based in Inverness.This is a varied and fast-paced role providing first-line technical support across a multi-site business environment.Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems.Experience with remote support tools and basic networking concepts would be advantageous.This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment.Person specification:
Previous experience within a 1st line IT support, helpdesk or service desk environmentConfident acting as a first point of contact for technical support queriesExperience triaging, prioritising and managing support tickets effectivelyExperience using remote support tools and ticketing systems would be advantageousCandidates must have full right to work in the UK, as visa sponsorship is not available for this position.
Benefits:
Pension schemeRetain discounts & savingsStaff lotteryWellbeing supportFull training & development....Read more...
Answering phone calls/manning the reception desk
Completing admin work such as prescriptions
Dealing with patient's queries/booking appointments
Training:Customer Service Practitioner Level 2.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.Training Outcome:Potentially a part-time job for the apprentice, must want to learn, be part of a team and get involved in a busy GP practice.
Dependant on needs of the business.Employer Description:GP Surgery – 14,700 registered patients Training practice forTrainee GPs, foundation year doctors and medical students, Level 4Clinical Research PracticeWorking Hours :Monday - OFF
Tuesday - 12:30 - 18:45
Wednesday - 07:45 - 13:30
Thursday - 13:00 - 18:00
Friday - 08:00 - 17:00 with 1-hour lunchSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Supplier Level 2 Apprenticeship will be delivered online and workplace visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor/Trade Counter Sales
Warehouse/Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday - Friday, plus and include every other Saturday morning 8.00am - 12.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday to Friday between 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Coordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:
Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Coordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:The Trade Supplier Level 2 Apprenticeship will be delivered online and workplace visits from your development coach.
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday to Friday 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:The Trade Supplier Level 2 Apprenticeship will be delivered online and through workplace visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday to Friday, between 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face-to-face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday to Friday. 40 hours a week. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:
Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach
Training Outcome:Short term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:JDS is a name trusted by businesses across Manchester, Blackburn, Leeds and beyond. With a proud heritage dating back over 60 years, they have grown to become one of the leading commercial vehicle dealerships in England who understand the demands of the road, the pressure of deadlines, and the value of reliable support. That’s why JDS is more than just a dealership, we’re part of your journey.Working Hours :Monday - Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
