Service Desk Engineer - London
3 month contract
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business seeking 2 x highly proactive and analytical service desk engineers for initial 3 month contracts. You’ll be based from a central London location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.....Read more...
As an IT Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part of our IT team, providing support internally. This apprenticeship offers a unique opportunity to gain hands-on experience in IT support while working towards a recognised qualification.
What you’ll do:
Provide technical support to internal customers via phone, email, Chat and face-to-face.
Assist with troubleshooting hardware and software issues.
Log and manage support requests using the service desk ticketing system.
Escalate complex issues to senior team members as necessary.
Support the setup and configuration of IT equipment for employees.
Assist in maintaining IT documentation and user guides.
Participate in team meetings and contribute to continuous improvement initiatives.
Additional opportunities to work on projects with senior members of the team
Desired qualities, Skills and Knowledge:
A keen interest in IT and technology.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to work well in a team and independently.
Eagerness to learn and develop new skills.
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:Potential full-time position for the right candidate after completion of apprenticeship.Employer Description:BDO is a leading global network of professional services firms providing audit, tax, and advisory services. We are committed to delivering exceptional client service and fostering a culture of collaboration and innovation.
At BDO, we place a strong emphasis on our people-centric culture. We believe that our success is driven by the talent and dedication of our team members. We are committed to providing opportunities for growth and development, fostering a supportive environment where everyone feels valued and empowered to reach their full potential.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Positive attitude,Motivated,Hard-working,Passion for ICT,Hardware and software....Read more...
Job Description:
Core-Asset Consulting is working with a leading investment firm to recruit a 1st Line Team Leader in Newcastle. This is an excellent opportunity for an experienced service desk professional to take ownership of a high-performing frontline support function and play a key role in driving service excellence.
Skills/Experience:
Previous experience in line management within a service desk or IT support environment.
Strong relationship management skills, particularly with third-party suppliers.
Demonstrated ability to maintain and deliver against SLAs.
Solid understanding of problem management and service improvement.
High level of technical expertise across common enterprise technologies, including Intune, Azure, Windows 11, 8x8.
Ability to train, support and develop junior team members.
Comfortable producing regular statistics and reporting for senior IT stakeholders.
Core Responsibilities:
Lead, develop and manage the 1st Line Support team, fostering a positive and solutions-focused culture.
Provide hands-on technical guidance and set standards for best practice across the service desk.
Maintain effective relationships with third-party suppliers to support timely issue resolution.
Ensure SLAs and performance targets are monitored, met and continuously improved.
Oversee problem management and contribute to long-term service improvement.
Spearhead the ongoing development of the service desk to ensure alignment with business requirements.
Produce and present regular service performance statistics to senior IT leaders.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16308
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Service Desk Engineer – Barnsley
£35,000 - £40,000 PA
IT team within a utilities organisation is seeking a motivated and detail-focused Service Desk Engineer to join them on a permanent basis.
In this role, you will take ownership of recording, troubleshooting, and resolving a wide range of hardware and software issues. You will act as a key escalation point, providing technical guidance to 1st line support staff, collaborating with wider IT teams, and liaising with third-party suppliers to ensure a consistently high standard of service delivery across the business.
Main Duties:
Deliver technical assistance to VIPs and end users via phone, remote tools, email, and in-person support
Manage and prioritise support requests through the IT service management platform (ServiceNow)
Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targets
Work closely with IT colleagues to support both 1st and 2nd line support functions
Install, configure, update, and maintain hardware and software solutions
Administer Active Directory and deploy applications using Endpoint Manager
Provide support for SIP/VoIP telephony and video conferencing technologies
Set up and maintain iOS and Android devices, including 4G/5G connectivity equipment
Contribute to IT projects and keep technical documentation up to date
Skills and Experience:
Microsoft certifications are advantageous
Previous experience working with IT service management tools
Strong knowledge of Windows operating systems, Active Directory, Office 365, and Microsoft Teams
Familiarity with security tools such as antivirus solutions, web filtering, and basic networking principles
Excellent communication skills with a customer-focused approach to problem solving
Ability to remain effective under pressure while managing multiple priorities
....Read more...
Looking to start a career in IT? Join Evolving Networks as a Service Desk Apprentice. Get full training, support real customers, build technical and people skills, and grow with a friendly, forward-thinking team.
You’ll be part of our Service Desk team, working alongside experienced engineers who support customers with day-to-day IT and connectivity issues. You’ll learn how to diagnose problems, speak confidently with customers, and use industry tools while building real-world technical and customer service skills.
Your role will include:
Logging, updating, and managing support tickets on the Service Desk system
Providing first-line support to customers via phone, email, and remote tools
Diagnosing and troubleshooting basic IT, connectivity, and network issues
Escalating more complex problems to senior engineers when required
Communicating clearly with customers to keep them informed of progress
Learning and following internal processes and best practice procedures
Developing technical knowledge through hands-on experience and training
Benefits Include:
30 days annual leave including bank holidays, with increases linked to length of service
Open, friendly, and supportive working environment
Regular company-funded social events such as curry nights, BBQs, and Christmas parties
Company pension scheme with Royal London
Employee Assistance Programme offering mental health, wellbeing, and financial support
Bring-your-dog-to-work days
Full training and ongoing support throughout the apprenticeship
Free home internet connection on successful completion of the apprenticeship
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them
Upon completion of this 15 Month Apprenticeship, you will have obtained your Information communications technician (level 3) Apprenticeship
Training Outcome:
There is a possibility of being offered a full time role after successful completion of the apprenticeship
Employer Description:We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.Working Hours :Monday - Friday, 08:00 - 17:00Skills: Administrative Skills,Analytical Skills,Customer Care Skills,....Read more...
Job Title: Hire Desk Controller / Administrative AssistantJob Type: Full-Time, Permanent Location: Swinton, ManchesterWorking Hours: Office opening hours are 8:00 am to 6.00 pm. Working hours will 8.5 hours per day with an unpaid lunch break of half an hour. Start and finish times will be agreed on commencement of employment.Salary: £27,500.00 to £32,500.00 per annum depending on experience and skills.Benefits:
Pension schemeDeath in ServiceEnhanced annual leave based on service (first increase of one day after 2 years)
About the Company:Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 37 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes.Falcon Power Generation runs a modern fleet of just under 400 Stage IIIA & Stage V compliant sets, Hybrid battery solutions, PUNCH FLYBRID, and Northvolt Voltpack’s, plus 1,000, 2,000, and 3,000 litre fuel tanks. Together with a large range of ancillary items such as distribution boards and cabling. In addition, the company has its own crane mounted trucks for ideal delivery and placement.With its head office based in Worsley, and other locations to include Newport, Bedfordshire and Norfolk, Falcon Power are ideally placed as a national distributor.We are looking for a full-time experienced Hire Desk Controller / Administrative Assistant with to be based in Swinton, Manchester.Comprehensive training and continual support to help you excel in the role will be provided.The Role:As Hire Desk Controller / Administrative Assistant, you will be responsible for undertaking all required administration roles to assist with the Hire Desk and office functions. Responsibilities will include answering of hire enquiries; preparing and sending of quotations; the creation, management and organising of hire contracts; management of daily deliveries and collections; overseeing of the fuel management contracts and the tracking system on our fleet of equipment. What We’re Looking For:Essential Experience & Qualifications:
Excellent customer service and communication skills - verbal and written.IT literate which must include Excel, Word and SharePoint.Good knowledge of InspHire or similar software packages.
Key Skills & Personal Attributes:
A strong working knowledge of Microsoft Office.
Able to work independently and as part of a team.Able to communicate confidently, clearly and effectively face-to-face and written with all internal and external colleagues.Able to work independently and as part of a team with a highly supportive and collaborative approach.Excellent time management skills to ensure the workload is carried out effectively.Excellent attention to detail and the ability to work under pressureCommitment to safety and following company proceduresPositive attitude, good timekeeping, and a desire to learn and developStrong problem-solving abilities and a hands-on approach to tasks.Strong work ethic and a can-do attitude.
If you have the experience and ambition to match, we’d love to hear from you.....Read more...
Job Title: Hire Desk Controller / Administrative AssistantJob Type: Full-Time, Permanent Location: Swinton, ManchesterWorking Hours: Office opening hours are 8:00 am to 6.00 pm. Working hours will 8.5 hours per day with an unpaid lunch break of half an hour. Start and finish times will be agreed on commencement of employment.Salary: £27,500.00 to £32,500.00 per annum depending on experience and skills.Benefits:
Pension schemeDeath in ServiceEnhanced annual leave based on service (first increase of one day after 2 years)
About the Company:Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 37 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes.Falcon Power Generation runs a modern fleet of just under 400 Stage IIIA & Stage V compliant sets, Hybrid battery solutions, PUNCH FLYBRID, and Northvolt Voltpack’s, plus 1,000, 2,000, and 3,000 litre fuel tanks. Together with a large range of ancillary items such as distribution boards and cabling. In addition, the company has its own crane mounted trucks for ideal delivery and placement.With its head office based in Worsley, and other locations to include Newport, Bedfordshire and Norfolk, Falcon Power are ideally placed as a national distributor.We are looking for a full-time experienced Hire Desk Controller / Administrative Assistant with to be based in Swinton, Manchester.Comprehensive training and continual support to help you excel in the role will be provided.The Role:As Hire Desk Controller / Administrative Assistant, you will be responsible for undertaking all required administration roles to assist with the Hire Desk and office functions. Responsibilities will include answering of hire enquiries; preparing and sending of quotations; the creation, management and organising of hire contracts; management of daily deliveries and collections; overseeing of the fuel management contracts and the tracking system on our fleet of equipment. What We’re Looking For:Essential Experience & Qualifications:
Excellent customer service and communication skills - verbal and written.IT literate which must include Excel, Word and SharePoint.Good knowledge of InspHire or similar software packages.
Key Skills & Personal Attributes:
A strong working knowledge of Microsoft Office.
Able to work independently and as part of a team.Able to communicate confidently, clearly and effectively face-to-face and written with all internal and external colleagues.Able to work independently and as part of a team with a highly supportive and collaborative approach.Excellent time management skills to ensure the workload is carried out effectively.Excellent attention to detail and the ability to work under pressureCommitment to safety and following company proceduresPositive attitude, good timekeeping, and a desire to learn and developStrong problem-solving abilities and a hands-on approach to tasks.Strong work ethic and a can-do attitude.
If you have the experience and ambition to match, we’d love to hear from you.....Read more...
The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.
Key Responsibilities
Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work
Diagnose and repair equipment using hand tools, diagnostic software, and blueprints
Build strong customer relationships and act as a trusted technical contact
Work closely with Service Desk, Sales, and Operations to share insights and drive improvements
Report on completed work orders and ensure accurate records in CRM systems
Skills and Experience
Experience in a service or field-based technician role
Strong customer service and communication skills
Ability to troubleshoot and solve technical problems
UK driving licence and willingness to cover nationwide sites....Read more...
In this role, you will bring some foundational technical knowledge, a strong customer service mindset, and a genuine willingness to learn. You will work closely with experienced colleagues in a fast-paced Service Desk environment, developing your skills and confidence over time while helping to meet key service levels and deliver a professional, friendly, and customer-focused support experience. As a member of the Service Desk team, you will be in a highly visible and customer-facing role engaging with colleagues at all levels. The team provide a high success rate of first-time fixes, so you will need to have an analytical mind and a broad knowledge base. As well as supporting and maintaining the environment, you will have plenty of opportunity for delivering service improvements and become an integral part of wider projects. Key Responsibilities:
Supporting all end-user hardware and software, from Windows 11 laptops and peripherals to corporate tablets, mobile phones, and both off-the-shelf and bespoke applications.
Perform general administrative duties, including user account creation, moves and changes across all relevant IT systems
Build, manage and maintain user laptops and hardware.
Track incidents and requests to conclusion in line with SLAs and quality standards.
Be able to work independently and cross-collaboratively in a fast-paced environment where technology and customer requirements change regularly.
Demonstrate a technical aptitude for providing extraordinary customer service, be able to influence while problem-solving and build strong relationships with your peers.
Possess a passion for continuous learning, strong problem-solving skills, critical thinking, and good judgment.
Work with other key areas of the business to support cross-training/up-skilling as required.
Perform routine checks on various systems as required.
Ability to create and maintain clear, detailed, concise documentation.
Upon completion of training, take part in the IT on-call rota, ensuring continuous 24/7/365 support.
Occasional travel to our London office may be required.
Training:Information Communications Technician Apprenticeship Level 3. The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact on their customers. The Network Technician role is usually desk-based but may involve visits to clients' premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role and maximises the time used as part of off-the-job training.Training Outcome:Possibility of a permanent position at the end of the apprenticeship, however this is not guaranteed and will depend on business needs at the time.Employer Description:Who we areCastle Trust was launched in 2012, offering investment products and specialist mortgage finance. In 2017, we expanded our services to include point of sale retail finance, through the purchase of Omni Capital Retail Finance. In June 2020, we proudly received our banking license and became Castle Trust Bank. Today, our range include savings and Cash ISA accounts, specialist bridging and term mortgages, and retail finance.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
ASSISTANT FRONT OFFICE MANAGER (GERMAN SPEAKING) - DUBAI, UAE We have been retained by an International Hotel Brand that is looing to strengthen their team by adding a German Speaking Assistant Front Office Manager. The successful applicant will support the Front Office Manager by overseeing daily front desk operations, ensuring exceptional guest service, managing staff schedules and training, handling guest issues, and controlling front office financials, acting as the primary leader in the manager's absence to maintain high hospitality standards and smooth operations.This role requires a German Speaker. Role Brief:
Oversee check-ins/outs, handle complaints, provide personalized service, and ensure guest satisfactionTrain, guide, schedule, and supervise front desk agents, ensuring professional appearance and performanceMonitor daily activities, manage room inventory, reservations, key control, and maintain cleanliness.Supervise billing, cash handling, audit procedures, and assist with budgeting.Analyze reports, forecast occupancy, and communicate with other hotel departments.Step in for the Front Office Manager, making decisions and resolving issues.
What we are looking for:
Fluent German speakerExcellent communication, leadership, and problem-solving skills.Strong organizational, planning, and attention-to-detail abilities.
....Read more...
2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
Configure BIOS settings and perform firmware updates as necessary.
Install operating systems, drivers, and essential software applications onto laptops.
Troubleshoot hardware and software issues during the build process.
Maintain accurate records of laptop configurations and inventory levels.
Assist in developing and updating build processes and documentation
Keep abreast of new technologies and industry trends relevant to laptop hardware and software
Act as overflow for the service desk, providing technical support to end-users as personal learning progresses
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:There is an opportunity to develop into 1st Line Engineer and work your way up through the service desk tiers (2nd Line, 3rd Line, Project Delivery etc) after successfully completing your apprenticeship.Employer Description:Mintivo is a Cloud-first Managed IT Service Provider based in Lackock, Chippenham. We have assembled a strong Board of Directors, built an incredible team, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.Working Hours :Between 8am - 4:30pm, Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Working with an excellent team in a great working environment you will be supported by a senior member of the team who will impart their knowledge, skills and experience to mentor you throughout your apprenticeship. They will create a personal development plan for you to develop your technical and business skills which will include use of cloud platforms, networking and security.
Duties and key responsibilities
Working alongside the Managed Services Support Team Leader, alternating between reactive and proactive support.
Providing support to clients spread across the UK, resolving technical issues or identifying issues that need to be addressed.
Provide first-line helpdesk support to clients, assisting with IT issues via the phone, email and remote support tools.
Logging, Tracking and resolving Incidents within a service management system, adhering to SLA’S.
Identifying when to escalate incidents to ensure SLA achievement.
Managing Service Desk mailboxes to update relevant incidents with key information.
Carry out service desk-related duties to ensure incidents are resolved within the required timescales.
Management of any third parties/vendors which may be used as resolution groups.
Working with internal and external engineers to resolve incidents.
Training Outcome:There is a structured career development plan on successful completion of your Apprenticeship with progressive holiday and salary enhancement, and there are also options to progress within the Managed Services team to more senior roles within support and consultancy, also to specialise within a specific field such as networking, operating systems or security and potential to undertake a higher-level apprenticeship.Employer Description:The Company are an IT Business Partner & Enterprise Solutions Provider. They offer complete end-to-end solutions that enhance people's performance. They expertly blend their products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help business' reach their full potential.Working Hours :9 am-5.30 pm with 1 hour lunch break.Skills: Communication skills,Organisation skills,Problem solving skills,Logical,Team working,A passion for IT Technology,Written communication skills,Customer facing experience,Enthusiastic approach to work,Able to work on own initiative,Full UK Driving license needed....Read more...
The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services.
Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites.
Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need arise.
As an Apprentice Information Communications Technician, you will:
To be responsible for support of all MBA staff in their use of MBA IT systems. Including PCs, laptops, and mobile phones
Respond to user software or hardware queries via email or phone
Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software
To take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved. To accurately record the progress and solution of each call
To escalate complex problems to senior IT staff, as required and communicate effective information about the problem
To manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources
To assist senior IT staff in projects and rollouts of new systems
This may include occasional, scheduled, out of hours work
To comply with MBA security policies and procedures as a priority of all work undertaken. To have the ability to explain to staff members, of any level, why some requested actions are not permitted
To create documentation of systems as required, so they are easily understood by other technical staff
To ensure MBA stay fully compliant with software licencing
To be willing to participate in training and skills development both formerly and on an on-the-job basis
To occasionally assist MBA clients directly with questions about access to MBA systems
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. We specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, we are committed to delivering exceptional service to our clients.
More information can be found at:
www.mba-group.com
www.videosmart.com
www.studiocertain.com
www.intilery.comWorking Hours :Monday to Friday, 9am - 5.30pmSkills: Problem solving skills,Ability to troubleshoot,Positive & can do attitude,Good communication skills,Written communication skills,Working on own initiative,Strong customer service skills,Manage time effectively,Able to work under pressure....Read more...
IT Technician required to provide Desktop Support as the second point of escalation for internal customers PC Incidents.
You will Have a BSc and 1-2 years experience or over five years IT support experience (when degree is not held)
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
IT Technician required to provide Desktop Support as the second point of escalation for internal customers PC Incidents.
You will Have a BSc and 1-2 years experience or over five years IT support experience (when degree is not held)
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Responsibilities:
Assistance providing first line desk-side, telephone, and remote-based IT support to the internal user base
Assist with the support and administration of stock and IT hardware
As part of the team, assist in desk moves and equipment requests
Accurately maintain the IT Support and asset management systems
Undertake project work as instructed by the Head of IT
Required skills:
Proven interest in IT/tech
An enthusiastic and professional attitude with a desire to understand and resolve user IT issues
Evidence a commitment to learning new skills
Some understanding of IT concepts such as operating systems, firewalls, networks, virtual machines etc.
Some understanding of cloud environments such Microsoft Azure, AWS etc.
Excellent verbal and communication skills
Strong problem-solving skills
Work effectively in a team
Location: This is an office-based role, and the successful candidate will be expected to attend our offices at NG11 6JS for 5 days a week.Training:Apprenticeship Training to be provided:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:Ongoing employment and career progression. Employer Description:MHR has been at the cutting edge of HR, payroll, and finance for more than four decades. In that time, we've kept our independence, always operating with stability in mind. We don't just pioneer some of the best platforms on the market, we keep supporting and iterating on them, constantly investing in the future of people and finance software. We think with the long term in mind.
Why MHR? Because we take the time to focus on what matters most. People. Through our systems and the services surrounding them, we empower people to do their best work, and organisations to be as effective as possible. That's what we mean by enabling sustainable high performance for our customers.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Assistant Director of Rooms – Luxury BrandsLocation: Miami Beach, FL Salary: $130,000 – $140,000 + 10% bonusBenefits: Relocation assistance $10,000, PTO, 401k, health benefitsWe are hiring for a luxury hotel in Miami and seeking an Assistant Director of Rooms. The role will oversee room operations, guest satisfaction, and team development, ensuring the highest standards of service.Responsibilities:
Supervise front desk, concierge, housekeeping, and guest services teams.Ensure the highest levels of guest satisfaction and service excellence.Assist with budgeting, forecasting, and departmental financial performance.Develop and train team members to maintain luxury brand standards.Collaborate with leadership on operational strategies and special projects.
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You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
We are looking to recruit a full-time 1st line Service Desk Apprentice for our growing company. We are looking for a hardworking, organised individual who is flexible and willing to learn. If you already possess a personal interest in IT / Technology, alongside a passion for learning and self-improvement, then this may be the ideal position for you!
3Gi have a proven track record of helping our apprentices grow and develop their business and technical skills and have helped mentor and nurture talented individuals to progress from the Service Desk into 2nd / 3rd Line roles, architecture support, development, operational and even project management roles.
Duties and key responsibilities
Providing 1st-line IT support to business users.
Troubleshooting issues with laptops, hardware, software, and basic networking.
Setting up new starters, devices, and Microsoft 365 accounts.
Assisting with system updates, installations, and technical rollouts.
Properly logging, owning, and resolving support tickets.
Supporting the 3Gi engineering team to keep systems running smoothly.
Learning how IT operations work in a real business environment.
Training Outcome:Offer of a full-time position on successful completion of the apprenticeship.Employer Description:3Gi Technology are a UK-based technology services group specialising in Cloud, AI, Cyber Security and DevOps. Since 2020, they have grown rapidly by helping organisations modernise their technology while keeping costs under control.
They own and operate three technology brands, which means they move fast, make their own decisions, and build solutions they genuinely believe in.
With a team of 50+ people, culture matters here. You will be part of a supportive, knowledgeable group who want you to do well, with real opportunities to grow both professionally and technically as the business continues to scale.
What we offer you:
On-the-job training and mentorship.
Opportunity to work with a range of departments within the company.
Possibility of full-time employment upon completion of apprenticeship
Full training and support.
Industry recognised qualifications.
Build confidence and experience in a corporate office environment.
Work as part of a highly experienced team.
Ability to determine the skills you want to develop from a range of industry-standard platforms.
Opportunities for career growth and development, including architecture and project management.
Company pension.
28 days including bank holidays.
Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Creative,Willingness to be flexible,Customer service skills,Thirst for knowledge/learning,Passion for technology,Methodological and organised,Driven,Committed,Written communication skills,Coachable mindset....Read more...
Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution
Assess the probability of 1st line resolution and escalation path as required
Provide instruction/training to customers using phone, remote desk and email
Monitor and manage own Service Desk queue
To work safely at all times taking into account own and others safety
Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches. Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role.
Key Responsibilities
Provide Technical Support: Respond to and resolve technical support requests from business customers, ensuring a high level of customer satisfaction
Troubleshoot Issues: Diagnose and troubleshoot hardware, software, and network issues efficiently, utilising various tools and techniques
Create and Maintain Documentation: Develop comprehensive and accessible technical documentation, ensuring it is kept up to date and useful for team members and users
Adhere to Processes: Follow established service desk processes and procedures to ensure consistent and high-quality service delivery
Collaborate with Team Members: Work closely with team members to handle escalations, share knowledge, and facilitate problem resolution
Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution
Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records
Verify Issue Resolution: Ensure that technical issues are fully resolved and communicate resolution details to the customer
Some of the systems you may be expected to use, administer and help maintain on a daily basis include:
Windows 11/ 10
Active Directory / Microsoft Entra
Microsoft Office 365
Microsoft Azure
Microsoft Intune
Microsoft SharePoint
Microsoft Teams
Business Central / Dynamics 365
Freshservice ITSM
Key Core Competencies and Skills Required:
Wide knowledge of Windows 10/11 operating systems
Excellent communication and customer service skills, both written and verbal
Ability to collaborate and work well with others
Ability to take ownership of work and see it through to completion, both alone and with a team
Strong writing abilities for preparing readable, efficient and actionable technical and non-technical documentation
Attention to detail
Ability to remain calm and organised during major incidents, periods of high workload and urgent work
Empathy of the needs of others, understanding that everyone has different abilities; finding a way to work in a friendly and helpful manner to accommodate said needs
Experience with coding, programming, or scripting (e.g., PowerShell, Python, or similar) is desirable
Location: We are based in Peterborough (PE1 5DD) and although we offer hybrid working, this is at the discretion of the line manager and especially at the start of the apprenticeship, the apprentice must be willing to attend the office for 4 days a week. Therefore, the successful candidate is likely to have a commute of 1hr 15mins or less.Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:
Ongoing employment and career progression
Employer Description:We are The Frontline Group, the UK’s leading retail sales, marketing and distribution company working within publishing and home entertainment. We pride ourselves on our honesty and integrity, we place client value at the centre of every decision we make and are constantly finding new ways to overcome challenges. We are committed to working and developing people who work hard to achieve greatness.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Service Operations Manager
Barnsley – Office Based
Up to £50,000
The Opportunity:
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable, commercially sound and capable of supporting future growth.
The Role:
Lead and develop senior operational managers and team leads across multiple operational functions.
Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
Enable and support operational leaders to set objectives for their teams.
Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
Strengthen the operational leadership layer to support future growth and increased service complexity.
Lead the identification and closure of significant process gaps.
Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
Strong people leadership with experience building and developing high-performing teams.
Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable.
Demonstrable experience improving operational processes and efficiency.
Highly organised, with the ability to manage multiple priorities effectively.
Strong communication and stakeholder management skills.
Experience leading change and embedding continuous improvement.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Operations Manager - Service Delivery / Customer Operations
Barnsley – Office Based
Up to £50,000
The Opportunity:
You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth.
The Role:
Lead and develop senior operational managers and team leads across multiple operational functions.
Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.
Enable and support operational leaders to set objectives for their teams.
Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.
Strengthen the operational leadership layer to support future growth and increased service complexity.
Lead the identification and closure of significant process gaps.
Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.
The Person:
Proven experience leading service operations, service desk or customer support functions in a service-led organisation.
Strong people leadership with experience building and developing high-performing teams.
Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable.
Demonstrable experience improving operational processes and efficiency.
Highly organised, with the ability to manage multiple priorities effectively.
Strong communication and stakeholder management skills.
Experience leading change and embedding continuous improvement.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
