Service Delivery Manager – IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you’ll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you’ll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
....Read more...
Service Delivery Manager
Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile
Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote)
Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits
As a Service Delivery Manager, your role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology adoption.
Key Responsibilities:
Deliver exceptional service experiences to the company’s Service Provider Partners.
Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability.
Understand customer and partner goals with our products and services, promoting best practices, leveraging expert knowledge, and advocating for self-service solutions.
Provide insights and solutions to Service Provider challenges to enhance operational efficiency and service delivery.
Act as a product expert, possessing deep technical knowledge to support internal teams and customers' ongoing learning.
Identify and propose initiatives to optimize existing service processes, tools, or systems.
Champion a customer-centric approach, focusing on low customer effort to drive satisfaction and value enhancement.
Desired Experience:
Strong Customer Service Delivery skills.
Agile working environment
Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions.
Persistent in identifying root causes of problems and implementing sustainable fixes.
Experienced in successfully driving and managing change.
Skilled in risk management and mitigation.
Capable of making business and team decisions as necessary.
Effective in working with multiple stakeholders and influencing them positively.
Able to manage time effectively and work under pressure to meet deadlines.
Knowledgeable in service management and support practices.
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Logistics Operative - GloucestershireSalary: £14.41 per hourFull Time – Monday-Friday 09:00-17:00Role Purpose:
The primary responsibility of this role is to work in a Two Man Crew to distribute, fit and collect complex medical equipment to members of the public.In addition to Driver/Fitter responsibilities, you will be service user focused and have the ability to make low level decisions about equipment distribution and fitting.
Key Responsibilities:
Deliver and fit all complex medical equipment across the region as specified in the Service Level Agreement whilst providing excellent customer service.Have the skills and understanding to support health colleagues by making low level decisions about equipment distribution and fitting; making amendments when necessary and feeding back your decision.Follow the correct recording procedures for delivery, fitting and collection ensuring all associated paperwork is completed accurately and to the required standard.Operate the handheld scanner correctly and accurately, completing all fields to the required standard.Prepare van for operation by inspecting general condition, safety checks, checking fluid levels and tyre pressure, obtaining or scheduling repairs with the transport team.Load vans to deliver and collect in the most effective and efficient way and ensure compliance with load carrying and road safety standards.Agree a delivery/fitting and collection schedule with the transport admin team ensuring the most effective and efficient method and route.Identify destinations, establish routes, operate the van, load/unload equipment and maintain set schedules.Regularly clean the van’s interior and exterior.Complete all planned delivery and collections within service KPI deadlines.Make full use of the mapping system, both electronic and paper.Ensure that returned equipment is properly booked back in and stored appropriately.
Obtain a delivery signature on the hand held scanner or delivery note stating full and proper delivery details and fitting if required. Up to date information must be used on all delivery and collection documents.
Drive the vehicle in a fuel efficient and safe manner and within the law.Follow all policies and procedures as described in the Transport Manual.Assist with warehouse operations as necessary.
We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Casey Adams on 07587327813 or via email CaseyA@4recruitmentservices.com....Read more...
Network Delivery Specialist | Project Management
Birmingham
£50,000 to £65,000 + Up to 20% Bonus
10% Pension + Life Assurance + Excellent Benefits
Hybrid Working
About this Role
The purpose of this Network Delivery role is to lead the delivery and implementation of network initiative projects, be they infrastructure rollout, service capability, network realisation, optimisation or best practice policy and procedures.
Working with both internal and external resources across key areas of the business to deliver complex solutions, be that technically, financially or politically.
About the Business
With one of the largest networks in Europe, this business invests over £40m in research each year and employs more than 10,000 people in the network business alone. With incredible opportunities to learn, develop and grow your skills, they will invest in you, nurture your potential and shape your future – whatever your background or experience.
Skills & Experience Required
Mandatory
Expertise in large-scale technical delivery.
Experience working within high-profile, critical, and complex project deliveries.
Experienced in technical delivery of large-scale complex projects and Agile delivery practices.
Evidence of complex decision-making and problem-solving.
Understanding of complex time/cost/quality trade-offs.
Robust communication style.
Evidence of senior stakeholder management.
Understanding of what strong root cause analysis is.
Active Issue and Risk Management through the application of local and business-wide risk management strategies.
Experience of working with full independence/autonomy.
Experience working within diverse environments.
Track record of embedding positive team cultures.
Proven experience in working with high-performing teams and leading them to resounding success.
Experienced practitioner of one or more formal Project Management methodologies
Preferred
AGILE
PRINCE
APM
You'll have the following Responsibilities
Owning and delivering Technical Projects from requirements through to live implementation.
Designing and driving improved working processes for efficient live deployment.
Delivering requirements by ensuring the production of robust and achievable delivery plans.
Managing delivery change control at a project and programme level.
Ensuring the scope of delivery is understood, including systems and networks where necessary that the solution meets the business need and that plans are comprehensive and are achieved.
Ensuring that all impacted teams understand, engage with and commit to deliver plans.
Ensuring that platforms/components can commit to delivery commitments.
Tracking and managing project finances.
Identifying when deliveries are at risk and take corrective action to resolve and risk management including communicating with senior managers and stakeholders.
Tracking and monitoring development testing and status of features through to release.
Working with the delivery lead problem manager on the identification, categorisation, and resolution of defects
Supporting engagement with third-party suppliers on network solution requirements where appropriate
Benefits
Up to 20% Bonus
10% Pension
10x Life assurance cover
Free annual shares
Annual leave, plus bank holidays, and additional days for length of service
World-class training and development
keywords: 32315, core infrastructure, it infrastructure, it networks, project management, technical delivery, project management delivery, programme delivery, root cause analysis, agile, prince, apm, risk management....Read more...
Newell is thrilled to be on the lookout for enthusiastic Full Time and Part Time Delivery Drivers to join our client's team. Our client, a trusted player in the industry for over a decade, prides itself on delivering best-in-class customer service. They've become a cornerstone of the Gloucestershire area, and now they're seeking reliable, hardworking individuals with excellent customer service skills to be a part of their exciting journey. As a Delivery Driver, you'll be at the forefront of ensuring that parcels reach their destinations promptly and safely. Here's what you'll be doing:Conducting multi-drop deliveries and collectionsOperating on a self-employed basisFlexible options for full-time, part-time, and weekend workingLoading your own van and efficiently organizing your deliveriesDemonstrating reliability, exceptional customer service, and teamworkExemplifying a strong work ethic Here are the skills you'll need:Prior experience in multi-drop deliveries is preferred but not essential, as training will be provided.Possession of a valid UK driving license for a minimum of 1 yearIdeally, a clean license or no more than 6 penalty pointsHere are the benefits of this job:Enjoy excellent rates, with a minimum of £100 per day, depending on the number of deliveries/collections completed. The more deliveries/collections you complete, the more you can earn.Opportunity for overtimeSay goodbye to vehicle maintenance or leasing headaches; a van will be provided and maintained for you.Receive a full uniform (excluding safety boots) to maintain a professional appearance.Enjoy 4-weekly pay cyclesGain access to the Wellmi App and platform, utilizing AI systems to provide proactive, customized wellbeing support.Advantages of Pursuing a Career in the Delivery Sector The world of delivery services is ever-expanding, offering a dynamic and exciting career path. As a Delivery Driver, you'll have the opportunity to explore new places, meet different people, and enjoy the freedom of the open road. Work Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. So, if you're ready to steer your career in an exciting direction, hop on board as a Delivery Driver and be part of our client's fantastic team in Gloucestershire. Apply today!....Read more...
@mecscomms is recruiting a contract Network Engineer, home based, remote working, on behalf of a Global IT, Technology & Telecom service provider. The roles will have ownership for the management & delivery of bespoke & complex IP networks, IPVPN, IDA WAN & firewall security network solutions for global Enterprise customers. The IP Network Engineer will configure, commission, provision, implement & support service & network activation for Core, Internet, IP, Cloud & Data products.
If you possess a Cisco CCNA / CCNP / CCIP / CCDP & have experience in IP networking, IPVPN, MPLS, Security, Firewalls, network operations, provisioning, implementation, configuration, migration, troubleshooting or support, I'm keen to hear from you.
# Position: CCNA Network Engineer, Cisco Implementation Engineer, Deployment Engineer
# Location: Home based, remote working, work from home
# Duration: 12+ month contract
# Hours: Monday – Friday 09.00 -17.30
# Gross Rate: £20 - inside IR35
# Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment:
Network Implementation Engineer, Deployment Engineer, Service Delivery, IP Network Engineer, Technician, Analyst, Network Administrator, Change Management, Delivery, Implementation, Deployment, Rollout, Service Delivery, Implementation, Configuration, Provisioning, Deployment, Support, Migration, Operations, Enterprise solutions, IT, Technology, Cloud Computing, Hosted Services, Internet, IoT, Hosting, Managed IT Solutions, Networks, Telecoms, Unified Comms, Security, Cisco, IPVPN, VPN, MPLS, WAN, LAN, BGP, RIP, EIGRP, OSPF ,ISIS, Junior, Cisco, IP, TCP/IP, OSPF, BGP, MPLS, ADSL, DSL, FTTP, FTTH, Fibre, xDSL, Ethernet, NOC, WAN, LAN, IPVPN, VPN, Data, RIP, RIPv2, EIGRP, Routers, Switches, NOC, TMC, NMC, Voice, CCNA, CCNP, CCIP, Cisco, Alcatel-Lucent, ADVA, Juniper.
Key Activity:
# Provisioning of Core IP, Data & Network Security solutions
# Solution implementation & configuration
# IP Network implementation
# Remote configuration & commissioning
# End to end deployment
# Change & delivery management
# New product deployment
# Process management
# Governance & Control
Overview:
The IP Network Engineer will be responsible for the configuration, commissioning, delivery, implementation & documentation of new customer deployments across complex IP WAN network solutions for Core, Internet, IP, Cloud & Data products including IPVPN, MPLS, Security, Firewall & IDA WAN network solutions.
Responsibilities:
# Provisioning of Core IP, Data & Security solutions for Enterprise customers
# Configuration of solutions over IP Internet, Cloud & Managed Cisco Service Provider core networks
# Translating customer solution design into robust technical solutions & their deployment
# Operational activities including Network configuration & integration of customer equipment
# Manage Provide, Change & Cease activity
# Customer circuit deliveries & planned outages / changes
# Carry out pre & post configuration testing to ensure error free installation (Layers 1, 2 & 3)
# Assist with the implementation of new Internet & Cloud based products, systems & processes
# Provide an escalation point for engineers requiring technical support
# Provide technical representation at customer & project related meetings
# Ensure quality assurance is maintained
# Maintaining associated customer & network documentation
Candidate Profile:
Candidates will be considered from a range of backgrounds from IP support to implementation and configuration, through to junior network engineers or telecommunications graduates and candidates with CCNA certifications.
Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider.
Your professional or academic experience is likely to include some of the following:
# Network delivery for fixed-line WAN telecommunications services & product
# IP, Data & Transmission principles & protocols for Network Build
# Strong understanding of fixed line WAN products; Cisco, IP WAN, VPN, MPLS, Connectivity, IDA
# MPLS & VPN knowledge
# Experience with Routing Protocols (BGP, RIP, EIGRP, OSPF, ISIS)
# Layer 2/ 3 principles & protocols to across multiple MPLS networks
# Direct Internet, IP Transit, Internet Routing, RIPE database, Cisco Routers & Switches, PPP, MLPPP, Ethernet, configuring Cisco, Alcatel & Juniper devices
# TCP/IP protocols & services (TCP / UDP, IPSec, VoIP, SNMP, DNS, Radius / TACACS+, BGP, EIGRP, OSPF, ISIS), Transmission fundamentals
# IP network provisioning & implementation
# Cisco CCNA or CCNP or CCIP or CCDP accreditation
It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) and SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Job Title: Housing Service Lead Location: West Yorkshire DBS Level: Enhanced Adult Service Users: The specific demographic of service users will be determined upon confirmation of location. Working Hours: 40 hours per week, with variations: Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pm On-call hours: 5:00 pm - 8:00 am (Weekdays), 8:00 am - 8:00 am (Weekends) Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance: YesMain Duties: As a Housing Service Lead, your primary responsibility will be to lead and manage a team of Support Workers. You will ensure the delivery of high-quality, effective supported housing services and/or housing management services to various service user groups, including young people, homeless individuals, and prison leavers. Your duties will include:
Leading and managing the team of Support Workers to deliver services that meet the needs of service users and adhere to contractual requirements and financial targets.
Providing guidance, support, and supervision to team members to ensure they perform their roles effectively.
Collaborating with relevant stakeholders to ensure service delivery aligns with best practices and regulatory standards.
Developing and implementing strategies to improve service quality and outcomes for service users.
Monitoring and evaluating service delivery to identify areas for improvement and implement corrective actions as needed.
Managing resources effectively to ensure the efficient operation of supported housing services.
Maintaining accurate records and documentation in compliance with organizational policies and procedures.
Reporting to Natasha Clough, providing regular updates on service delivery, performance, and any issues or concerns that arise.
Lone Working: Yes Working from Home: Yes, as required Number of Properties: 3 to 4Requirements:
Experience in managing supported housing services or similar roles within the social care sector.
Strong leadership and management skills, with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills, with the ability to build rapport with service users, colleagues, and external stakeholders.
Knowledge of relevant legislation, policies, and procedures related to supported housing and social care.
Ability to work independently and make sound decisions in a fast-paced and challenging environment.
Flexibility to work varied hours, including on-call shifts and weekends.
A valid driver's license, own vehicle, and business insurance.
....Read more...
We are currently partnering with an established and privately owned design and manufacturer of products into the Aviation industry sector to identify and recruit a Maintenance Supervisor / Manager for their Repair and Overhaul centre.
This is an exciting time to be joining this established business, who have developed an extensive track record of developing and supporting a range of innovative electro-mechanical products into the Commercial Aviation sector, including major aircraft manufacturers and operators world-wide.
As Workshop Supervisor / Manager, the successful candidate will be responsible for the day-to-day management of the Service and Repair Workshop. This role would suit an experienced Service Engineer, Senior Service Engineer or Team Leader with previous experience of working within an Aviation Repair and Service environment.
Main Responsibilities:
Completion of all Repair, Servicing and Overhaul activity, management and resolution of potential issues and delivery of customer requirements.
Ensure all materials, resources, and facilities required to deliver the work on time are available and to the required standard.
Act as the first point of contact for customer enquiries and queries, ensuring all customer expectations are fully met and acted upon in a timely manner
Responsibility for ensuring full compliance with EASA/CAA/FAA Regulatory requirements, HSE legislation, and company procedures
Responsible for the delivery of agreed targets in the context of the Workshop facility, leading continuous improvement as well as the delivery of the financial plan to budget
Drive the financial performance of the workshop to maximise cost reduction and deliver productivity improvement
Provide overall leadership and direction in the setting, communicating and delivery of agreed Key Performance Indicators (KPI's) and Service Level Agreements.
Lead and coach the Service & Repair team, guiding them in their current positions and assisting with career development and training
Key Experience Requirements:
Previous Workshop / Operations Management experience gained with within the Aviation / Aerospace industry sector
Good understanding of Mechanical, Electrical and Electronic repair and/or servicing
Strong and in depth understanding of EASA / CAA / FAA / MOA approvals and certifications
Excellent trouble shooting and problem-solving skills
Good verbal and written communication skills
....Read more...
The Role - The role of a Part time Recovery Worker is to manage a caseload of service users who are accessing the service due to struggling with Substance Misuse Problems. This role incorporates involvement with a range of other workers who will also be supporting service users.Main responsibilities / duties -- Deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities.- Support the day to day operation of services through the delivery of appropriate evidence based interventions.- Manage an active caseload providing structured brief interventions and/or other psychosocial and pharmacotherapy interventions in compliance with our delivery model.- Assess service users, carrying out triage and comprehensive assessment as required and making appropriate onward referrals to specialist agencies.- Assess and manage risk ensuring a safe and appropriate environment for all through active risk prevention.- Develop and disseminate substance misuse information and give advice on health & social well being in both groups and one to one settings.- Screen for substance use in line with organisational guidelines and taking appropriate follow up actions.- Screen for Blood borne viruses (BBV), with the aim to prevent/control the onward spread of infection whilst supporting vulnerable service users, following organisational policy.The Perfect Candidate -This role calls for a caring and driven individual who puts others before themselves.The role involves managing a complex caseload of service users within a busy environment, so experience within this role of role is required. The perfect candidate would also have good knowledge of substance misuse and the pathways to recovery as to help service users in the most effective way possible.
Candidates must have previous experience working for a Substance Misuse Service and have experience managing a caseload. Candidate applications without this experience will not be considered.....Read more...
The Role -The role of a Recovery Worker is to manage a caseload of service users who are accessing the service due to struggling with Substance Misuse Problems. This role incorporates involvement with a range of other workers who will also be supporting service users.Main responsibilities / duties -- Deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities.- Support the day to day operation of services through the delivery of appropriate evidence based interventions.- Manage an active caseload providing structured brief interventions and/or other psychosocial and pharmacotherapy interventions in compliance with our delivery model.- Assess service users, carrying out triage and comprehensive assessment as required and making appropriate onward referrals to specialist agencies.- Assess and manage risk ensuring a safe and appropriate environment for all through active risk prevention.- Develop and disseminate substance misuse information and give advice on health & social well being in both groups and one to one settings.- Screen for substance use in line with organisational guidelines and taking appropriate follow up actions.- Screen for Blood borne viruses (BBV), with the aim to prevent/control the onward spread of infection whilst supporting vulnerable service users, following organisational policy.The Perfect Candidate -This role calls for a caring and driven individual who puts others before themselves.The role involves managing a complex caseload of service users within a busy environment, so experience within this role of role is required. The perfect candidate would also have good knowledge of substance misuse and the pathways to recovery as to help service users in the most effective way possible.
Please Note - Candidates must have previous experience working for a Substance Misuse Service and have experience managing a caseload. Candidate applications without this experience will not be considered.
....Read more...
The Role -The role of a Recovery Worker is to manage a caseload of service users who are accessing the service due to struggling with Substance Misuse Problems. This role incorporates involvement with a range of other workers who will also be supporting service users.Main responsibilities / duties -- Deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities.- Support the day to day operation of services through the delivery of appropriate evidence based interventions.- Manage an active caseload providing structured brief interventions and/or other psychosocial and pharmacotherapy interventions in compliance with our delivery model.- Assess service users, carrying out triage and comprehensive assessment as required and making appropriate onward referrals to specialist agencies.- Assess and manage risk ensuring a safe and appropriate environment for all through active risk prevention.- Develop and disseminate substance misuse information and give advice on health & social well being in both groups and one to one settings.- Screen for substance use in line with organisational guidelines and taking appropriate follow up actions.- Screen for Blood borne viruses (BBV), with the aim to prevent/control the onward spread of infection whilst supporting vulnerable service users, following organisational policy.The Perfect Candidate -This role calls for a caring and driven individual who puts others before themselves.The role involves managing a complex caseload of service users within a busy environment, so experience within this role of role is required. The perfect candidate would also have good knowledge of substance misuse and the pathways to recovery as to help service users in the most effective way possible.
Please Note - Candidates must have previous experience working for a Substance Misuse Service and have experience managing a caseload. Candidate applications without this experience will not be considered.
....Read more...
Multi-Site General Manager – Monday to Friday – Bluechip Client
MLR have a prestigious opportunity for an Multi Unit General Manager to join one of Ireland's most exciting employers.
As the General Manager you will be responsible for overseeing the successful planning, execution, and delivery of 5* service throughout three of Ireland's most prestigious Corporate Catering Venues. Driving employee engagement, ensuring outstanding service delivery, and championing the highest standards are some of the main aspects of this role.
As this is a senior role both commercial and operational management are of equal importance.
This role primarily Monday to Friday between the hours of 09:00 – 17:00
If you are a senior hospitality manager looking for your next challenge, then this is the role for you. Please apply through the link below.....Read more...
Cleaning Supervisor - Temp to Perm - Bristol, BS2 - FM Service Provider - £11.44 per hourExciting opportunity for a Cleaning Supervisor to work for an established cleaning company situated in Bristol. The successful candidates will have a proven track record working as a Cleaning Supervisor. Details/hours:Monday to Friday15:00pm to 21:00pmCovering one siteContract type - Temp to perm Pay Rate - £11.44 per hourKey Duties & Responsibilities:The supervision of front-line operatives representing the clientDaily liaison with the visitorsAttending regular meetings as directed by line managementFeedback to line management regarding service delivery Undertake regular service auditsReact to all requests from the client or management team Meet deadlines and time frames Ensure that all operations are conducted safety Appropriate risk assessment are conducted for non-recorded activitiesNotice and report any H&S issues that may arise within the estateAssist the Cleaning & Services Managers in delivering compliant operationMeet regularly with The Cleaning Manager to discuss service delivery Support the delivery of training to the soft services teamWith the Cleaning Manager, conduct performance reviews and appraisalsMonitor and complete accurate registration of attendancesRescheduling of cleaning staff to cover absences, lateness and holidaysNote and report any general maintenance issues across the estateBe flexible in covering planned and unforeseen absence by colleagues Help cleaners, porters and other supervisors on site Manage and organise the service of the cleaners and porters Be flexible in covering planned and unforeseen absence by colleaguesRequirements:2 years experience as a Cleaning Supervisor Supervising operations in a demanding environmentCustomer service experience Excellent communication skills both verbally and writtenExcellent interpersonal skillsIT Proficient Knowledge of risk assessments, hygiene standards and health & safety Please send your CV to Jordyn at CBW Staffing Solutions for more information.....Read more...
I am seeking a dynamic individual to join my client in Caversham, Reading as part of their Customer Services team, who will also play a pivotal role in providing essential support to the Service Delivery team.The prime focus of this role is in delivering exceptional customer service, supporting the Customer Services and Service Delivery teams, to both internal and external customers, fostering positive relationships and ensuring satisfaction to uphold the excellent reputation of KnowledgePoint. This is a responsible position which requires a positive attitude, a conscientious approach, and respect of confidentiality.As the Senior Customer Services representative you will be responsible for supporting key accounts, handling enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be very varied and you’ll need to have a flexible, proactive approach to your work.Responsibilities also include:
Managing incoming calls and coordinating orders.Monitoring shipments and addressing delivery issues.Facilitating communication for new customer accounts.Performing administrative duties and maintaining documentation.Supporting the onboarding of new customers and engaging with stakeholders.Assisting in bids and proposals, and maintaining accurate account records.Participating in account reviews and ensuring adherence to SLAsCollaborating with Finance to resolve payment issues.Increasing awareness of Company services and solutions.
You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately, as well as have:
Proven track record of positive customer interaction at a high level in a successful Customer Services team and/or sales support environment, engaging with business decision makersStrong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.Proficient in the Microsoft Office suiteExcellent literacy and administration skills, and have dealt with customer enquiries and complaints both in writing and verbally i.e. skilled at drafting professional emails in a business contextBe able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlinesGreat attention to detail, high standards and a sense of pride, resulting in a job well doneTeam player with excellent timekeeping.
You must have both exceptiional written and spoken English and be eligible to work in UK.....Read more...
Are you fluent in German and driven by a commitment to deliver exceptional service? Our client, a global organisation is actively seeking a talented ServiceNow Engagement Manager to join their vibrant team. As a ServiceNow Engagement Manager, you'll hold a critical role in orchestrating and delivering outstanding service solutions to our client's valued customers. Your primary focus will involve overseeing the entire service delivery process, ensuring flawless execution and utmost customer satisfaction. Collaborating across various teams, you'll be pivotal in steering successful ServiceNow implementations and effectively managing ongoing engagements. Your responsibilities:- Lead and oversee ServiceNow projects, ensuring adherence to quality benchmarks and timelines.- Engage with stakeholders to comprehend requirements and translate them into effective service delivery strategies.- Offer guidance and support to project teams, cultivating a culture of collaboration and excellence.- Analyse project metrics and furnish regular reports to stakeholders, highlighting achievements and areas for enhancement.- Act as a liaison between clients and internal teams, ensuring seamless communication and alignment of goals. Requirements:- Proficiency in German is vital for seamless communication with clients and teams.- Demonstrated expertise in ServiceNow implementations and project management.- Strong leadership prowess, capable of driving teams toward successful project outcomes.- Exceptional communication, negotiation, and problem-solving skills. What Our Client Provides:Joining our client means becoming part of an innovative and excellence-driven organisation. You'll collaborate with a diverse pool of professionals and industry experts, contributing to groundbreaking projects that shape the future of service delivery. Additionally, there's a focus on maintaining a healthy work-life balance and continuous professional growth opportunities.The package is competitive, with salaries based on experience starting from 75K€.If you're prepared for an exciting yet challenging role as a ServiceNow Engagement Manager and seek to join a company that values your skills and contributions, take the plunge and apply now. Join our client's team to embark on an exciting journey! ....Read more...
DBS Cleaning Supervisor - Temp to Perm - Luton - Healthcare Environment - £12.45 per hour Exciting opportunity for a Cleaning Supervisor to work for an established cleaning company situated in Luton. The successful candidates will have a proven track record working as a Cleaning Supervisor. Details/hours:Monday to Friday (Flexible weekends required)15:00pm to 10:00pm Covering 10-15 sites Contract type - Temp to Perm Basic DBS requiredPay Rate £12.45 per hourKey Duties & Responsibilities:The supervision of front-line operatives representing the clientDaily liaison with the visitorsAttending regular meetings as directed by line managementFeedback to line management regarding service delivery Undertake regular service auditsReact to all requests from the client or management team Meet deadlines and time frames Ensure that all operations are conducted safety Appropriate risk assessment are conducted for non-recorded activitiesNotice and report any H&S issues that may arise within the estateAssist the Cleaning & Services Managers in delivering compliant operationMeet regularly with The Cleaning Manager to discuss service delivery Support the delivery of training to the soft services teamWith the Cleaning Manager, conduct performance reviews and appraisalsMonitor and complete accurate registration of attendancesRescheduling of cleaning staff to cover absences, lateness and holidaysNote and report any general maintenance issues across the estateBe flexible in covering planned and unforeseen absence by colleagues Help cleaners, porters and other supervisors on site Manage and organise the service of the cleaners and porters Be flexible in covering planned and unforeseen absence by colleaguesRequirements:2 years experience as a Cleaning Supervisor Supervising operations in a demanding environmentCustomer service experience Excellent communication skills both verbally and writtenExcellent interpersonal skillsIT Proficient Knowledge of risk assessments, hygiene standards and health & safetyUK driving license Basic DBS required Please send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
DBS Cleaning Supervisor - Temp to Perm - Bedford - Healthcare Environment - £12.45 per hour Exciting opportunity for a Cleaning Supervisor to work for an established cleaning company situated in Bedford. The successful candidates will have a proven track record working as a Cleaning Supervisor. Details/hours:Monday to Friday (Flexible weekends required)15:00pm to 22:00pm Covering 10-15 sites Contract type - Temp to Perm Basic DBS requiredPay Rate £12.45 per hourKey Duties & Responsibilities:The supervision of front-line operatives representing the clientDaily liaison with the visitorsAttending regular meetings as directed by line managementFeedback to line management regarding service delivery Undertake regular service auditsReact to all requests from the client or management team Meet deadlines and time frames Ensure that all operations are conducted safety Appropriate risk assessment are conducted for non-recorded activitiesNotice and report any H&S issues that may arise within the estateAssist the Cleaning & Services Managers in delivering compliant operationMeet regularly with The Cleaning Manager to discuss service delivery Support the delivery of training to the soft services teamWith the Cleaning Manager, conduct performance reviews and appraisalsMonitor and complete accurate registration of attendancesRescheduling of cleaning staff to cover absences, lateness and holidaysNote and report any general maintenance issues across the estateBe flexible in covering planned and unforeseen absence by colleagues Help cleaners, porters and other supervisors on site Manage and organise the service of the cleaners and porters Be flexible in covering planned and unforeseen absence by colleaguesRequirements:2 years experience as a Cleaning Supervisor Supervising operations in a demanding environmentCustomer service experience Excellent communication skills both verbally and writtenExcellent interpersonal skillsIT Proficient Knowledge of risk assessments, hygiene standards and health & safetyUK driving license Basic DBS required Please send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Resolve Recruitment are delighted to be recruiting in the healthcare sector.
We are currently recruiting for a Network Manager to join this organisations fast-growing IT team.
Network Manager
Location – Durham, England
Salary - £51k to £57k
Job overview
The post holder will lead and direct the Business Analytics service within the Digital Services department creating value by providing access to relevant information through approved data sets, reports and dashboards that will promote and respond to the clinical service quality improvement, performance and contract management agendas of the organisation. Ensure that the data within the data warehouse and reporting solution is updated to an acceptable frequency to provide confidence that it can be utilised by clinicians and managers in decision making.
Introduce plans, programmes, polices and standards to ensure the timely delivery of the Data Transformation Strategy, enabling the organisation to evolve towards a data-driven and learning organisation.
Main duties of the job
Lead the Business Analytics service, within Digital Services, to ensure that products (data sets, reports, dashboards and analytical cubes) are delivered, create value, and securely accessible.
Oversee the management and recruitment of technical staff within the delivery teams. Ensure supervision and appraisal are aligned to the emerging needs of both Data Analytics and Digital Services strategies. Direct, control and motivate staff to deliver an effective and efficient service.
Lead on development and execution of Data Transformation Strategy, introducing delivery programmes to ensure major milestones are achieved.
Detailed job description and main responsibilities
Strategy and Leadership
Lead the Business Analytics service, within Digital Services, to ensure that products (data sets, reports, dashboards and analytical cubes) are delivered, create value, and securely accessible.
Oversee the management and recruitment of technical staff within the delivery teams. Ensure supervision and appraisal are aligned to the emerging needs of both Data Analytics and Digital Services strategies. Direct, control and motivate staff to deliver an effective and efficient service.
Lead on development and execution of Data Transformation Strategy, introducing delivery programmes to ensure major milestones are achieved.
Lead on the assurance of data processing and content management by the implementation of the COBIT5 governance methodology. Commission routine external audits to test end-to-end data processing and further improve through continual service improvements, results of which will be routinely shared with the Audit Committee.
Provide expert advice and guidance to managers, health professionals and other relevant members of staff on informatics related issues, and the relationship to their programmes of work.
Lead on in the introduction of ‘BI Centre of Excellence’ forums for both clinical and corporate users of the Data Visualisation Platform. These forums allow for ideas to be shared, provides access to data specialists, resulting in personal development, increase technology adoption and new assets which deliver value to the business as a whole.
Lead on ensuring the availability and secured access to sophisticated ‘simple-to-use’ self-service BI tools which provide clinicians and managers vital information to perform their roles more effectively and efficiently. This includes mobile access enabling informed decisions to be made at the time required using the best data-based evidence.
Data Engineering Leadership
Lead, implement, manage and continuously monitor the routine delivery of data from disparate information systems and national sources. Implement improvement solutions through change management.
Introduce polices, standards and procedures to ensure that data flow and data model development follows good practices, such as ITIL.
Lead of the development of holistic integrated data models which provide business value, and ensuring they are routinely populated from disparate data sources. Ensure that highly valued products are promoted and shared for the benefit of patients, carers, health professionals and other relevant stakeholders.
Person specification
Qualifications and experience
Essential criteria
Post Graduate Technical degree, and proven technical history
Evidence of continual professional/managerial development required
Proven evidence of PRINCE2, ITIL and other methodologies
Relevant experience in supporting users with knowledge of data reporting, data quality, performance management and Service Improvement
Understanding of Information Governance and regulatory needs
Knowledge and experience of Information Architecture Data modelling and visualisation related methodologies, processes, best practices & tools
Substantial experience in using Microsoft SQL Server and corporate reporting tools including SSIS and SSAS
Experience of working and engaging with senior clinical staff and operational performance leads
Experience of delivering a data visualisation programme which clinical data quality and performance management
Documenting data modelling and visualisation solutions including architectural diagrams, dashboards, extracts, and reports. Create and complete test plans with results
Understanding of change management within a IT Department
Good analytical knowledge of spread sheets, database applications and familiarity with macro creating and programming, such as Visual Basic
....Read more...
Resolve Recruitment are delighted to be recruiting in the healthcare sector.
We are currently recruiting for a Head of Business Intelligence to join this organisations fast-growing IT team.
Head of Business Intelligence
Location – Croydon, England
Salary - £75k to £86k
Job overview
The post holder will lead and direct the Business Analytics service within the Digital Services department creating value by providing access to relevant information through approved data sets, reports and dashboards that will promote and respond to the clinical service quality improvement, performance and contract management agendas of the organisation.
Introduce plans, programmes, polices and standards to ensure the timely delivery of the Data Transformation Strategy, enabling the organisation to evolve towards a data-driven and learning organisation.
Main duties of the job
Lead the Business Analytics service, within Digital Services, to ensure that products (data sets, reports, dashboards and analytical cubes) are delivered, create value, and securely accessible.
Oversee the management and recruitment of technical staff within the delivery teams. Ensure supervision and appraisal are aligned to the emerging needs of both Data Analytics and Digital Services strategies. Direct, control and motivate staff to deliver an effective and efficient service.
Lead on development and execution of Data Transformation Strategy, introducing delivery programmes to ensure major milestones are achieved.
Strategy and Leadership
Lead the Business Analytics service, within Digital Services, to ensure that products (data sets, reports, dashboards and analytical cubes) are delivered, create value, and securely accessible.
Oversee the management and recruitment of technical staff within the delivery teams. Ensure supervision and appraisal are aligned to the emerging needs of both Data Analytics and Digital Services strategies. Direct, control and motivate staff to deliver an effective and efficient service.
Lead on development and execution of Data Transformation Strategy, introducing delivery programmes to ensure major milestones are achieved.
Lead on the assurance of data processing and content management by the implementation of the COBIT5 governance methodology. Commission routine external audits to test end-to-end data processing and further improve through continual service improvements, results of which will be routinely shared with the Trust Audit Committee.
Provide expert advice and guidance to managers, health professionals and other relevant members of staff on informatics related issues, and the relationship to their programmes of work.
Lead on in the introduction of ‘BI Centre of Excellence’ forums for both clinical and corporate users of the Data Visualisation Platform. These forums allow for ideas to be shared, provides access to data specialists, resulting in personal development, increase technology adoption and new assets which deliver value to the business as a whole.
Lead on ensuring the availability and secured access to sophisticated ‘simple-to-use’ self-service BI tools which provide clinicians and managers vital information to perform their roles more effectively and efficiently. This includes mobile access enabling informed decisions to be made at the time required using the best data-based evidence.
Data Engineering Leadership
Lead, implement, manage and continuously monitor the routine delivery of data from disparate information systems and national sources. Implement improvement solutions through change management.
Introduce polices, standards and procedures to ensure that data flow and data model development follows good practices, such as ITIL.
Lead on the management of the Business Intelligence Platform, ensuring the organisation achieves value for money, and takes advantage of emerging technologies which may provide improved performance for reduced total cost of ownership.
Lead of the development of holistic integrated data models which provide business value, and ensuring they are routinely populated from disparate data sources. Ensure that highly valued products are promoted and shared for the benefit of patients, carers, health professionals and other relevant stakeholders.
Person specification
Qualifications and experience
Essential criteria
Post Graduate Technical degree, and proven technical history
Evidence of continual professional/managerial development required
Proven evidence of PRINCE2, ITIL and other methodologies
Relevant experience in supporting users with knowledge of NHS data reporting, data quality, performance management and Service Improvement
Knowledge and experience of Information Architecture Data modelling and visualisation related methodologies, processes, best practices & tools
Substantial experience in using Microsoft SQL Server and corporate reporting tools including SSIS and SSAS
Experience of working and engaging with senior clinical staff and operational performance leads
Experience of delivering a data visualisation programme which clinical data quality and performance management
Documenting data modelling and visualisation solutions including architectural diagrams, dashboards, extracts, and reports. Create and complete test plans with results
Understanding of change management within a IT Department
Good analytical knowledge of spread sheets, database applications and familiarity with macro creating and programming, such as Visual BasicExperience of managing budgets and external contractors/consultancies.
....Read more...
Strategic Finance Manager Location: London Contract: Temporary (3 months initial) Salary: £450-500 per day Start Date: ASAP Sector: Local Government *Hybrid Working* Contact: greg.waite@servicecare.org.ukJob Description Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Strategic Finance Manager to join their Housing and Planning team on a temporary basis. The postholder will be responsible for the leadership of the Housing and Planning finance team comprising capital and revenue setting and monitoring; delivery of the medium term financial plan; ensuring that the Council’s annual accounts are published and audited in line with statutory deadlines; management and control of the Council’s group accounts.
With the leadership of the Strategic Finance team being paramount, the postholder will also play a key and pivotal role in furthering the improvement and transformation work already embedded in Finance by living and breathing the “We Are Finance” culture through their actions and delivery of outcomes. Working across as well as within the team will require balance and judgement to ensure that the regular drumbeat of Finance service delivery keeps pace with a strong desire to not only identify and deliver improvements, but to ensure that the team is inspired to live and breathe these value.
Candidate Criteria
CCAB/CIMA Qualified Accountant with extensive PQE
Extensive experience within Local Government Finance at a senior level.
Experience of HRA and Housing Finance in a strategic capacity
Experience of managing a team of qualified professionals with strategic vision
Great communication skills with the ability to work well on own initiative as well as part of a team
If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.....Read more...
Adult Social Care (ASC) Customer Service Team Leader - Gloucestershire£18.06 per hourContract – Full TimeDuties/Responsibilities:The role of the Adult Social Care Customer Service Team Leader is to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.This is what we need you to do:
Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.) of the staff reporting to the post, in accordance with the the organisation’s policy and procedures.Planning and monitoring the provision of Customer Services delivery for the service area.Deal with urgent and escalated queries and resolving customer concerns and informal complaints in line with the Corporate Complaints Policy.To carry out projects as required.Support the allocation of work within the team in response to customer contact demands.Contribute to and support the development of the current customer service team practice and processes.Undertake other duties related to the work of the organisations, as may be assigned, that are consistent with the nature of the job and its level of responsibility.
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Sales Administrators can be found in almost all types of Motor Trade Businesses, from Car Dealerships to Commercial Dealerships, Accident Repair Centres and Parts Factors. They provide administration support to the Sales Team, which is an important role as it means the Sales Team can focus on selling!
General duties include monitoring vehicle deliveries and maintaining stock records, processing vehicles for transfer and ensuring all records are kept up-to-date, analysing month end sales invoices and generating reports as well as liaising with manufacturers on delivery times and keeping customers informed on their delivery times.
Regardless of whether you are a Sales Administrator in a Main Dealership or a Body shop, this role is both logistical and administrative and therefore requires a highly organised individual with commercial awareness and the ability to deliver the highest standards of service. A successful Sales Administrator will be able to work well under pressure and use their initiative to support the smooth running of the Sales Team.
Experienced Sales Administrators can see their career progress in different directions, one route to take is to move into the Service Department and work as a Service Advisor due to the after sales knowledge they have built. Others will progress their career on the Sales side of the business and move into a Sales Advisor, Senior Sales Advisor, then Sales Controller, Sales Manager and finally an After sales Manager role.....Read more...
Newly Qualified Adult Social Worker – Liverpool Location – Wavertree OSS, Liverpool, L15 4LP35 hours - On going contract - £27ph
To contribute to the operational delivery of an effective Adult Social Care Service as part of an integrated team responsible for safeguarding, support planning and promoting the wellbeing of adults with care and support needs continuously improving outcomes.Newly Qualified Social Worker required for Arundel House Community Mental Health Team. Primary responsibilities include: assessment and service delivery under the Care Act 2014, Section 42 Safeguarding Enquiries, Mental Capacity Act 2005 and Best Interest Assessments, Social Circumstances Reports for Sections 2, 3 and 37 Tribunals/Appeals, complex hospital discharges from Acute Ward, Low and Medium Secure Forensic Mental Health Wards, and Rehabilitation Units. Good working knowledge of Liquid Logic and RiO systems is desirable.
To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Job Advertisement: Technical Project Manager Position: Technical Project Manager Client: Thames Valley Police Location: Fareham Pay Rate: £370 per day (outside IR35)
Thames Valley Police, in collaboration with Service Care Solutions, is seeking an experienced Technical Project Manager to join their team and play a pivotal role in managing ICT projects to ensure efficient delivery of business benefits. As a Technical Project Manager, you will work closely with the Technical Programme Management team and other senior executives to oversee the development, resourcing, and vendor management planning of allocated projects.
Role Purpose:
Manage ICT projects, ensuring technical development and delivery align with approved architectures and business objectives.
Collaborate with various ICT departments to ensure projects fit within approved architectures, are secure, and cost-effective to operate.
Oversee project deliverables, including resourcing, scheduling, and budget management, to achieve desired outcomes.
Work closely with project boards, ICT managers, and business managers to ensure clear communication and understanding of project deliverables.
Key Responsibilities:
Develop and maintain project plans to ensure accurate technical development, resourcing, and vendor management planning.
Collaborate with ICT departments to ensure projects align with approved architectures and security standards.
Manage ICT suppliers to ensure timely delivery of project outcomes and adherence to quality standards.
Oversee testing of ICT changes to minimise disruption and ensure business benefits are fully realised.
Ensure appropriate documentation and training are provided to support business users and ICT service delivery.
Supervise project resources, including workload planning and performance management.
Key Requirements:
Proven experience as a Technical Project Manager, preferably in a complex environment such as law enforcement or public sector.
Proficiency in project management methodologies (e.g., PRINCE2) and tools (e.g., Microsoft Project).
Strong communication skills, with the ability to work collaboratively and independently.
Experience managing staff and projects in matrix structures.
Willingness to travel to different locations across the Forces and work flexibly, including unsocial hours.
If you have the expertise and skills to excel in this role and contribute to the success of Thames Valley Police projects, please submit your application including your CV and cover letter to lewis.ashcroft@Servicecare.org.uk....Read more...
MLR are currently seeking a quality focused Assistant Manager for one of Ireland’s leading Corporate Catering Companies.
As Assistant Manager you will be responsible for overseeing the successful planning, execution, and delivery of this high-profile venue. Driving employee engagement, ensuring outstanding service delivery, and championing the highest standards are some of the main aspects of this role.
The successful candidate must have previous experience in corporate catering or at senior management level in hospitality. This is a fantastic opportunity for someone who is keen to develop their skills and career within a progressive and innovative food services organisation. It is essential that the candidate can work in high volume environment.
If you are a senior hospitality manager looking for your next challenge, then this is the role for you. Please apply through the link below. ....Read more...
