Service Delivery Manager

IT Service Delivery Manager – Mergers & Acquisitions

£70,000 - £80,000 PA

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you’ll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Key Responsibilities

• Lead a specialist M&A IT team

• Own end-to-end IT delivery during acquisitions: due diligence to post-integration

• Assess target company IT environments, risks and compatibility

• Create and manage IT integration/separation plans, including TSAs and roadmaps

• Oversee data migration, infrastructure alignment and app rationalisation

• Ensure uninterrupted IT services and maintain high SLA performance

• Manage IT incidents, requests, changes and problems (ITIL framework)

• Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)

• Coordinate with external vendors and manage service contracts

• Ensure regulatory, legal and cybersecurity compliance during transitions

• Capture lessons learned and improve playbooks for future M&A initiatives

• Support change management, onboarding and documentation across projects

Requirements

• Extensive experience in IT service delivery/operations within M&A environments

• Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)

• Experience with complex IT integrations, carve-outs and cloud migrations

• Excellent stakeholder and vendor management skills

• PRINCE2 or equivalent project management expertise

• Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)

• Ideally ITIL v4 Intermediate+ certified

• Background in infrastructure, enterprise architecture or transformation will be highly favoured

London based (initially 4 days per week onsite, dropping to 3 once passed probation)