SCCU Group is recruiting for an Business Administrator to join their small and friendly team. Join our team at SCCU group and become an education superhero! Our mission is to equip you with the powers of innovation, creativity, and passion to shape the future of education. Together, we'll conquer the challenges, inspire minds, and make learning an unforgettable adventure. If you're ready to don your cape and unleash your inner education superhero, join us on this epic journey. The Business Administrator with a focus on enrolment and customer service is responsible for efficiently communicating with all employers and learners throughout their SCCU onboarding & enrolment journey. Delivering a world class customer experience whilst ensuring compliance with all relevant regulations and guidelines. This role requires excellent organisational skills, attention to detail, and outstanding customer service. The coordinator will serve as a primary point of contact for apprentices, employers, and internal stakeholders, ensuring a seamless experience throughout the enrollment process. Key Responsibilities:
Enrolment
Facilitate the smooth enrolment to all programmes
Collect and review all necessary documentation to ensure compliance with programme requirements
Coordinate with relevant authorities and certification bodies to verify apprentice eligibility and enrolment status
Compliance Management
Stay updated on all relevant regulations, policies, and guidelines related to all programmes
Ensure that all enrolments and documentation meet regulatory and organisational standards
Collaborate with internal compliance teams to conduct regular audits and ensure ongoing adherence to compliance requirements
Customer Service
Act as the primary point of contact for learners and employers, addressing inquiries and providing necessary information about the enrollment process
Resolve issues and concerns raised by learners and employers promptly and professionally
Maintain a positive and helpful demeanour to enhance the overall customer experience
Data Management
Maintain accurate and up-to-date records of all enrolments
Forecast weekly accurate enrolment position against the sales enrolment targets
Generate reports and analyse data to track enrolment progress, identify trends, and make data-driven recommendations for process improvements
Collaboration
Collaborate effectively with internal teams, including managers, tutors, and administrative staff, to ensure seamless communication and coordination throughout the apprenticeship lifecycle
Work closely with external partners, such as educational institutions and regulatory bodies, to facilitate the enrolment process and resolve any issues that may arise
Experience
Strong understanding of all SCCU Group programmes, regulations, and compliance requirements
Excellent organisational skills and attention to detail
Exceptional customer service and interpersonal skills
Proficiency in using CRM software and other relevant tools for data management
Ability to work independently and as part of a team
Strong communication skills, both verbal and written
Previous experience in a similar role within an apprenticeship or a related field is highly desirable
Experience in handling customer queries and providing support in a professional manner
Training:SCCU expects all members of staff to work effectively as part of a team, or teams, delivering high quality education and support to organisations, clients, staff and students.Training Outcome:N/AEmployer Description:We offer the following rewards to our staff:
22 days holiday plus bank holidays.
Extra day holiday for each year’s service up to 25 days.
Dress down Fridays.
Access to employee assistance programme (Life & Progress).
Performance Awards in the form of vouchers and other prizes for outstanding performance.
Annual Staff Conference for staff to gather and connect.
Various opportunities for skill development and progression.Working Hours :Schedule: Monday to Friday.
Work Location: Office-based - Coventry.Skills: Administrative skills,Customer care skills,IT skills,Communication skills,Team working,Problem solving skills....Read more...
