Service Operations Coordinator Apprentice

Support the day-to-day running of service operations by coordinating engineers, tracking job progress, and ensuring tasks are completed on time. Handle service issues, maintain accurate system records, produce reports, and liaise between engineers and management. Work closely with the Director to help monitor operations, organise meetings, and maintain efficient workflows across the business.

Training:
Business Administrator Level 3 Standard Work Based Training Regular Monthly Tutor/Assessor Sessions Functional Skills Training (if required)

Training Outcome:

Opportunity to progress into a Senior Operations or Service Coordinator role.

Employer Description:

At Top Freeze, we don’t just fix appliances — we build lasting relationships with our customers through reliable service, expert solutions, and genuine care. For over two decades, we’ve been the go-to name for appliance repairs, maintenance, and sales across every corner of London.
What started as a small family-run business has evolved into a thriving company known for its quality and trustworthiness. Today, our team of over 20 dedicated professionals includes skilled engineers with 50+ years of combined experience, responsive admin staff, and proactive managers — all committed to delivering exceptional service and getting the job done right.

Working Hours :
Monday to Friday, 9:30 am to 6.00pm, with 30 minutes break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills